Customer Reviews for U-Haul Moving & Storage of South Jacksonville

6 449 évaluations

5630 Phillips Hwy   Jacksonville, FL 32207
(@ University Blvd)

(904) 731-1383

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(904) 731-1383

5630 Phillips Hwy
Jacksonville, FL 32207
(@ University Blvd)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

They Were Very Kind And Helpful .

Lorna C. 
Évaluation :
5

Brandi did an amazing job assisting. The original reservation was made with a vendor, that didn't have the additional equipment I reserved. I was then sent to two other stores to get what I needed. This was extremely inconvenient and frustrating. Your website should not allow us to reserve equipment that isn't available at the pick up location. Brandi truly saved the day, went above and beyond to make sure I got everything I neeed. I truly appreciate her

Sandee H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria D. 
Évaluation :
5

Merci.

randall j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY H. 
Évaluation :
3

The UHaul location is very difficult to access. And leaving the location is even more difficult. It's not UHauls fault, but the location is not an easy task to access.

Valerie W. 
Évaluation :
1

The staff was rude. This was my first experience picking up a trailer and moving across the country, so you could imagine I was nervous and didn't know how the U-Haul process worked, as I'm sure most people do not. The girls at the counter could not have been more rude, uninviting and just a really lack luster attitude. It was like they were going out of their way to be miserable.

kelsey G. 
Évaluation :
5

Excelente

alejandro H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samir I. 
Évaluation :
5

Bien

Milene V. 
Évaluation :
5

Fast return

Victor Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shae R. 
Évaluation :
3

Maintain trucks better Professional staff

SHATARA S. 
Évaluation :
5

Derrick, AJ, and Carla were a great help and I’m glad I chose this location!!

Aisha M.  |  Premières impressions 
Évaluation :
5

Excellent 

verreka J. 
Évaluation :
5

entire crew was outstanding and very fast getting me in and out.

Brian M. 
Évaluation :
5

Everything was excellent from the staff, location and drop off procedure . Merci

Ivanka G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALMAZ Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mahmoud N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elijah W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

No recommendations

Becky H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nihad B. 
Évaluation :
5

I actually loved the service, from the person that rented the vehicle to the person that I returned the vehicle into. My only issue was with the no contact web service. It didn't work properly which caused me to have to go in store. It emailed me a code to get into the account but the verified email that they sent was not my email so I couldn't get into the account and had to go in store. The employees made everything run smoothly thereafter though.

Angelita M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter M. 
Évaluation :
5

Very one there was super friendly from the time I got there until I left. They all worked as a team and I was in and out in 10 minutes.

CARR H. 
Évaluation :
3

make more vans available to the san jose location in mandarin.

james D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheniqua K. 
Évaluation :
3

Not overcharge customers

Angelo D. 
Évaluation :
2

Rental agent treated me like an annoyance and seemed to try many ways to discourage me from renting and to just go away. Seemed the faster I just left the better her life would be. Others in your office seemed to recognize and were helpful. We have several places rented at this facility and a nearby one as well, we don't need bubbly " happy to see you" treatment, just a basic helpful attitude. The person seemed competent, maybe not aware, suggest some customer service awareness training would be helpful.

Sterling W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMINE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
3

Communicate drop off times better so I don't get overcharged

Joseph M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna W. 
Évaluation :
5

The trailer I had swayed violently over 60 mph

Thomas P. 
Évaluation :
2

Uhual team was not helpful. I had to locate and load all of the items I pre-purchased.

Kyle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim T.  |  Premières impressions 
Évaluation :
1

Hire more people…. The person at the desk answered the phone and had the customer on speaker phone trying to reach out for help for his rental …. That was so rude especially when she had customers standing in a long line..

Wanda R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Amy B. 
Évaluation :
4

Nothing, it was a great experience!

Barbara H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis A. 
Évaluation :
5

Hello! I was trying to rent a pick up truck, but when I got there all the pick up trucks were gone and I received a 17 ft moving van instead. I saw when I booked that there was a $50 dollar guarantee that the vehicle I rented would be available. How do I go about receiving this money or getting my money back for the rental?

John D. 
Évaluation :
2

They told me and another guy to drive our vehicles to the trailers and someone would be out there to help us. We waited at least 30 minutes and finally I walked back in to the office and they had forgotten about us and didn't know where the guy was that was supposed to help us. It was poor service from the beginning to the end.

hugh S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay S. 
Évaluation :
5

I will come back

Bryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny E. 
Évaluation :
3

Staff at desk needs to acknowledge customers who walk up to desk. Ignoring people who are trying to use your business is unacceptable.

Mark S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

derrick B. 
Évaluation :
1

We dropped our trailer off 36 hours early and then got charged for an additional day so clearly someone dropped the ball and we had to take too much time to deal with getting it refunded and resolved.

Jeffrey D. 
Évaluation :
2

Auto transport delivered with one flat tire and three others far below normal operating pressures. Apparently no effort was made to inspect for safe service before release to customer. Also, unit did not have a license tag.

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aung M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth C. 
Évaluation :
3

It’s common to have rude help, but the woman at the desk wasn’t helpful and switched with another service man to wait on me, as she “wasn’t in the mood” to wait on me, otherwise the facility was worthwhile.

Toni D.  |  Premières impressions 
Évaluation :
5

We were very happy. Staff and manager were friendly and helpful. Thank you Danielle

Luzviminda K.  |  Expérience générale 
Évaluation :
4

Good rental as always. I rent a car carrier 5-6 times a year and always easy. Professional people, get you in and out quickly.

Barney P. 
Évaluation :
1

I brought the fuel back at the same level I took it and was still charged for fuel. Also, I was charged for insurance that I declined when I made my reservation online. I called customer service at the location and the gentleman was very rude and refused to correct this mistake.

Charles T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

willie J. 
Évaluation :
1

They charge you the double of what the said before. Very dishonest with prices

Samuel Y. 
Évaluation :
3

Online I was quoted $60. At the site I was quoted $108. I was then told that if I put a quarter tank back in it would drop to $81. My final bill was $101 (plus $15 for gas). I don't understand and I will not be using this location again, very disappointed.

Mitchell P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

A very good team very respectful so organized and it was very pleasant and nice doing business with you and I always will come again happy :-) emojis

Jason E. 
Évaluation :
5

The staff at this location were Phenomenal!

SUZANNE M.  |  Premières impressions 
Évaluation :
3

Upon visiting and removing items from storage it was full of big bugs and spiders no vetalation which cause bad mildew on very expensive appliances and over all items and the fact that the price was gonna be raised after all of those concerns

valencia C.  |  Expérience générale 
Évaluation :
4

Don't have the rental approval occur after I arrive at the UHaul location, while trying to claim my van.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK O. 
Évaluation :
5

Air freshener in truck. Smelt like a conbo of old men and marijuana. Otherwise a good experience.

rosalind N. 
Évaluation :
5

Maintaining outstanding customer service is always the key.

harvey M. 
Évaluation :
5

No complaints. UHaul rep was knowledgeable friendly and efficient.

charles B. 
Évaluation :
1

Customer was rude and lazy. When I go to the uhaul branch in San Jose trucks are well maintained. I received a truck with the screen broken inside so I was not able to play music nor see my back up camera . The gear shaft was hard to even put in gear u had to push all the way down on the brakes then wait a couple sec then give it a couple try's before it's released to put in drive. When I returned the vehicle usually at the other branches the representative will go out and check the truck and mileage cause I use U-Haul when my trucks are down so I pay cash for the remainder balance the Caucasian representative told me I couldn't pay cash when I did this repeatedly before so I said no I'm paying cash for the remaining balance so he decided just to sit at the desk seeing the other employees where busy just sat there for 15 to 20 minutes just to wait for the other employee to finish what he was doing just to do his job with a line full of customers. This was the most unprofessional branch I have ever seen will not be returning. I would not even give someone a truck like that that's paying money for my rental service.

TERRELL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

The staff at this particular UHaul are excellent. We rent from them fairly regularly. They are always very professional and helpful. Keep doing what you're doing!

Robert B. 
Évaluation :
3

The vehicle was very poorly mechanically maintained so it was hard to keep the vehicle in between lanes on the highway and has very high mileage on it. But the cleanliness was good so I don't recommend to keep such vehicles and use for customers

Khaldoun S. 
Évaluation :
5

My only problem had to do with the license plate on the trailer I rented. I was pulling the trailer with my personal truck which has a Sun-Pass sticker. I tried to add the rental trailer license plate so I could use the Sun-Pass system. I was unable to add the trailer because a previous user still had that license plate on file under their account. I don't think there is anything you could have done other than remind the users to delete the tag from any Sun-Pass type accounts once they have returned the trailer.

Steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melvin K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FANTASIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin J. 
Évaluation :
3

Stop acting like your trucks or vans are rented at a certain price. I was quoted around 32 when I booked the truck but it was twice that when I picked it up. There were more hidden fees than expected when I booked it online.

Jonathan C. 
Évaluation :
3

I explained this was my first time using an auto transport. After attaching the hitch to the UHaul, they left me to figure out how to load my car and tie it down with no instructions

Jonathan J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keith R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

hector G. 
Évaluation :
5

Truck was dirty, needed oil change and had a soft tire

Darrell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BIll P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tutul F. 
Évaluation :
1

Had a trailer hitch installed paid almost $500 in the guy who put it on refused to fix it so there was nothing he could do so I had to take my time and figure out how to fix it after paying almost $500 to U-Haul to have a professional trailer hitch installed which it was not installed professionally nor correct definitely would love for someone to call me and compensate me for my time and issues with getting this fixed the correct way

Randy C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brandon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary S. 
Évaluation :
4

great people running the store, all of them. that day you could have had more people working. wait time was a little long. but store was busy right after i came in. your wire tech was very good. (Jeremy) thanks

charles L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B.  |  Expérience générale 
Évaluation :
5

Excellent

Teresita T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

glenn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony S. 
Évaluation :
5

You did fine.

john G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeff H. 
Évaluation :
2

Call customer to let them know that the plans they had for 4 days will be on hold because they didn't have the vehicle they reserved. How can anyone make plans if you don't honor reservations.

Joey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Benny M. 
Évaluation :
5

Stepped in to the store looking to rent an open trailer to haul a washer and dryer. Within minutes I was out of there with the trailer.. Good and fast reliable service.

Lyniesha P. 
Évaluation :
1

Yall are some scammers. The guy tells me he changing my 23 hr reservation to 24 and then actually changes it to 12 then when i called to inform someone they gonna tell me i got to pay for a extension. None of their payment equipment even works. I did not enjoy my experience with yall and i would never come back again.

Destiny A. 
Évaluation :
3

Feel like we were coaxed into paying another month when we didn’t have to

Joseph c.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

corey h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selena P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONSUELAELLA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike j.  |  Expérience générale 
Évaluation :
5

The staff is awesome! They answer all my questions and got me in and out!

Crystal C.  |  Expérience générale 
Évaluation :
5

Lots of spiders in my storage room! Staff is very friendly & knowledgeable! I always use U-Haul for all my rentals…trucks & storage rooms.

SANDRA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rhonda e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luzviminda K.  |  Premières impressions 
Évaluation :
5

You make doing business with UHaul , Painless!

JOHN B.  |  Premières impressions 
Évaluation :
1

Shady business practices, unhelpful "manager", basically a complete rip-off. NEVER AGAIN!

BEVERLY W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey P.  |  Expérience générale 
Évaluation :
1

I rented a uhaul and was brought to storage rental in app.i selected phillips highway location. When I went next day it rented me a rv parking spot. I'm still mad about that Makes no sense and caused me time and stress because there wasn't a unit available there.

Eva H.  |  Online Move In 
Évaluation :
1

Worst staff and company on the planet

Jemirose G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruthann J.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and helpful, Thank you guys so much.

Sheldon d.  |  Premières impressions 
Évaluation :
5

Great service Danielle did a great job

keadra c.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Laci B.  |  Expérience générale 
Évaluation :
5

Our storage unit has a hole in the ceiling but we were assured that we would not be responsible for it.

Roger W.  |  Premières impressions 
Évaluation :
5

The people at this location were friendly and easy to deal with ! The rest of my experience with Uhaul has been horrible! My reservation was canceled twice very poor service at your other locations

JAMES S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martha h.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LATARA L.  |  Expérience générale 
Évaluation :
3

.

BRANDE W.  |  Expérience générale 
Évaluation :
1

They refunded me my storage on the 10th of march for no reason. And then after randomly refunding me they have me no time to move my vehicle, then towed it to a tow yard. They also towed my other car all on the 10th , i talked to corporate and they told me I would have time to move my vehicle and a police escort will be headed out to walk me to my rv stop. When they arrived they acted like they didnt know any thing and arrested me like i was a problem, all while I had corporate on the phone.

GABRIEL R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVIA B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LATARA L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valencia H.  |  Expérience générale 
Évaluation :
1

MY STORAGE WAS INFESTED WOTH ROACHES & BUGS! ILL NEVER USE U HAUL EVER AGAIN!

Shaquoya R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard B.  |  Expérience générale 
Évaluation :
5

I've rented from uhaul many times before. Every time I only have good things to say about uhaul. That's the reason why I keep coming back. I highly recommend uhaul to all my friends and family.

Earl S.  |  Expérience générale 
Évaluation :
4

The unit itself was fine the grounds were fine the lighting could've been much better especially because of the area that the storage facility is in. After dark there's a lot of commotion in the surrounding area and that really should be a paid attention to as far as Security goes and feeling comfortable being there after dark. The biggest thing that stands out and the reason that I will continue to use U-Haul storage or just U-Haul in general is the staff at that location. They were amazing. They were friendly and fun but always professional. They remembered me and waved hello when I would come in this alone made me feel like a part of the group. I felt a sense of ownership even though I was just renting. As strange as this may sound I actually felt good about going to or leaving my storage unit. Everyone was helpful from the front desk staff to some of the guys in the shop. I even left the door open to my unit one day when I was in such a hurry and wasn't thinking. They called me right away and were so kind to take care of it until I could get there just to make sure my things were secure. This group at the U-Haul on Phillips and University deserves five stars plus !!!

DIADRE B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian M.  |  Expérience générale 
Évaluation :
2

Frequently blocked in or out by semis blocking the gate picking up u box containers, code entry panel inconveniently located

NICHOLAS H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELPHINE B.  |  Expérience générale 
Évaluation :
5

Very pleasant and helpful. It was a great experience.

Tamera W.  |  Premières impressions 
Évaluation :
5

Manager and employees are friendly my experience with them was very positive i would go back!!! thank you again

catherine t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mara A.  |  Premières impressions 
Évaluation :
5

I used this store in Jacksonville about 8 years ago and it was not a good experience. The change in management and/or staff provided a completely different experience, all for the better. The technology was great as well. Congrats to that team at that store.

Kenneth B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Syreeta C.  |  Premières impressions 
Évaluation :
5

Great Service!

topol h.  |  Premières impressions 
Évaluation :
1

My unit was infested with roaches and spiders and everyone there failed to do anything about it. When I filed and insurance claim they told them the units have pest control which is impossible. The assistant manager opened my unit and saw for himself the infestation and still failed to do anything.

LADASIA T.  |  Expérience générale 
Évaluation :
5

Overall great experience. I would highly recommend.

Earl S.  |  Premières impressions 
Évaluation :
5

We have used the U-Haul facilities for personal and business storage over the years. It makes no difference who is working, your customer service is always 5 star.

Lorenda T.  |  Expérience générale 
Évaluation :
2

My belongings had cockroaches! I'm not happy at all

AMY R.  |  Expérience générale 
Évaluation :
1

Staff poorly trained. Had me driving in circles to find my unit and they told me wrong information numerous times. Also, my vehicle was returned on full and they tried to charge me for 2 gallons of gas! Thankfully I asked for my receipt before I left. You can not directly contact that location either. It is terrible.

Vanessa J.  |  Premières impressions 
Évaluation :
5

I am a repeat customer because customer service is impt. And u guys treat the C right!

Lorenda T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail S.  |  Expérience générale 
Évaluation :
5

Great place

dyamon w.  |  Premières impressions 
Évaluation :
1

I moved my stuff into the storage. The area was way too tight for the moving truck to get through. Also, I tried to sell back boxes that I bought from U-Haul.. the new guy tried to help, but couldn't get it. Then Cedric hopped in and tried his very best to help me. Then the rude GM made a smart comment about me having to leave and get the receipt.. mind you, I purchased these boxes online and had a order code. Extremely ridiculous and a waste of my time. I will never recommend or use U-Haul again because of the trash experience I have had.

Kindrea P.  |  Online Move In 
Évaluation :
5

Very great service and nice management

dyamon w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina H.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

MELVIN T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff l.  |  Expérience générale 
Évaluation :
5

Staff were so helpful, courteous and so professional.

Regina H.  |  Premières impressions 
Évaluation :
1

They harassed you too much when payments is due before and after due date.

Johnette B.  |  Expérience générale 
Évaluation :
5

The staff was very helpful, and friendly.

Troy P.  |  Premières impressions 
Évaluation :
5

RV parking access isn’t 24hr any more that’s a bit of a problem for me but I hope that changes in the near future

TIMOTHY H.  |  Premières impressions 
Évaluation :
1

I never canceled my unit. My stuff was stolen and I never received a call from you guys. May 3rd I arrived to check on my belonging and found out my unit was broken into.

dario d.  |  Expérience générale 
Évaluation :
5

Prices were fair and the employees were helpful

Paul c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mearknee B.  |  Expérience générale 
Évaluation :
5

Prioritizes customers. Warm and friendly staff. Fast and efficient.

Irene O.  |  Expérience générale 
Évaluation :
1

Their communication at the customer counter is awful. Said I was lined up with moving help but failed to tell me the customer I needed to go to a website to reserve workers. This is a very poorly run operation. I will never use this place or recommend UHaul.

George A.  |  Premières impressions 
Évaluation :
5

All staff were very friendly and helpful. Especially Cedrick and Tamika (hope I got the names right!)

catherine s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAIYLER C.  |  Expérience générale 
Évaluation :
3

My unit, 527, was very difficult to close the latch. I noticed several dents above the latch like someone beat it with a hammer. I got it closed but almost asked for another unit. If you could grind open the hole The arch slides into future customers won't have a problem. Merci.

Thomas G.  |  Premières impressions 
Évaluation :
5

The staff was very helpful and attentive to all questions that I had over the period that my personal property was stored there. Great job to everybody.!

JEFFREY G.  |  Expérience générale 
Évaluation :
1

Went in with a reservation come to find out that they gave it to someone else then put us in another unit and charged $30 dollars more ..... called customer service. The first gentlemen that I talked to was very helpful then he transferred me to another department the lady was rude wasn't helpful at all

TAIYLER C.  |  Premières impressions 
Évaluation :
3

Huge inconvenience and annoyance to day having my truck and trailer canceled for being 30 min late. Had to go across town for another only to return to that location to get my stuff out of the storage.

Fred t.  |  Expérience générale 
Évaluation :
5

Staff was excellent!!

MARK K.  |  Expérience générale 
Évaluation :
1

The customer service was so bad if I didn't absolutely need storage and uhaul at that moment I would have left and went anywhere else. The manager was rude and impersonal. The storage area was dark creepy and unlit, I can't believe I even paid my money.

Katherine H.  |  Premières impressions 
Évaluation :
4

merci

Mansour A.  |  Expérience générale 
Évaluation :
5

Keep it up

john p.  |  Premières impressions 
Évaluation :
5

Buen día. Desde el primer día toda la gerencia y sus empleados muy amables y muy corteses. Pendientes de las necesidades y en un tiempo aceptable.

daniel V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latisha w.  |  Expérience générale 
Évaluation :
5

Increase the access hour to midnight, please.

Gameli K.  |  Expérience générale 
Évaluation :
2

My unit was dirty and had things from the previous tenant still inside.

Irene O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arianna K.  |  Premières impressions 
Évaluation :
5

You all were all so helpful, polite n friendly! Thank you all so much!

bessie g.  |  Expérience générale 
Évaluation :
5

The representives were very helpful.

JEROME S.  |  Premières impressions 
Évaluation :
1

Horrible

juwuan h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYANN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isa Q.  |  Expérience générale 
Évaluation :
1

The staff does not make customers a priority. The one girl is super rude. She will ask you what you need and then go help someone else - she did this to me twice. The first time I stood in line, when I needed help returning my truck she walked outside with me, then said "I need to get the form and I will be right back". She went in to help other people and when I asked her if she was going to come back to help me she said well I have to help these people in line first, and I said I already waited for 30 minutes in that line to be helped. I had to wait another 20 minutes for someone (a guy to help me). Forget trying to call to ask 1 question, I was immediately put on hold for 10 Minutes before I could even say hello or ask my question. I had to call back 20 times before someone answered the phone, thankfully it was a manager who was able to answer my question to close out my unit. I will not be returning to this facility.

abagyil a.  |  Expérience générale 
Évaluation :
5

MS Ashley and her staff were outstanding they are always there to answer any questions on phone are in person I will continue to do business there and refer MS Ashley you and your staff are the bomb.

DENISE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL B.  |  Expérience générale 
Évaluation :
2

For the over priced cost of the storage unit, you should be able to have 24 hour access. Miss Ashley was fantastic! She deserves a raise! Always going out of her way to make you feel welcome!!

Laurie B.  |  Expérience générale 
Évaluation :
5

I just want to say that Ashley Williams went above and beyond for me,, extremley positive and I could tell she only has thoughts of saying only yes to her customers, when I left happy I was,, you are lucky to have her!!!! Thanks again, long term uhaul customer,, mark kates

MARK K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald e.  |  Premières impressions 
Évaluation :
5

Aucun

Mansour A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATHANIAL W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSHAD M.  |  Premières impressions 
Évaluation :
5

I have rented a storage unit at this location for fifteen years. This positive experience was highlighted by attentive staff and immaculate condition of facilities. I will highly recommend this UHAUL to anyone requiring storage or moving. Thank You Very Much! SPECIAL RECOGNITION OF Ms Ashley Williams who returned my calls - repeatedly - and kept me informed regarding my account credit balance refund. She is a tremendous credit to your operation.

FRANCIS J.  |  Expérience générale 
Évaluation :
1

I cancelled the unit after being locked inside storage area for a half hour .Tried remote given by manager and pressed 2 at same gate then went to other gate.No luck.Pressed intercom also.Called office # Bur calls were forwarded.Poor attitude ans no apologies.Blamed the customer!

Nina F.  |  Expérience générale 
Évaluation :
2

Had a wonderful experience with u haul in Nevada. An awful one in Florida.

Kristy L.  |  Premières impressions 
Évaluation :
5

The facility is in a great location and a general manager Ashley was very efficient

charles r.  |  Expérience générale 
Évaluation :
3

Do not count on anything being clean after keeping it here. The rat poison keeps the rats away, but roaches and spiders were the problem. Overall experience was as to be expected.

Ryah h.  |  Expérience générale 
Évaluation :
3

The reason for getting a storage for my truck was to be able to get my truck out anytime I needed it. However for 30 straight days the remote clicker wouldn't work. Left after my 30 days was up

Mitchell M.  |  Expérience générale 
Évaluation :
5

Over the top and beyond the call of duty service!

James G.  |  Premières impressions 
Évaluation :
2

The charges are absurd. The clicker to my new storage never worked and still doesnt. I wasted valuable time waiting and getting someone to let me in and out. My truck return receipt was never discusse

diane c.  |  Premières impressions 
Évaluation :
5

Great service! we will definitely use this location again! The manager was awsome!!!

April B.  |  Premières impressions 
Évaluation :
1

Poor customer service, over charged for truck rental, staff unprofessional, not helpful at all

CHARLES T.  |  Expérience générale 
Évaluation :
5

...I Thank everyone very much...!

Tangela B.  |  Expérience générale 
Évaluation :