Customer Reviews for U-Haul Moving & Storage of South Lansing

115 évaluations

1030 Pierpont Dr   Lansing, MI 48911

(517) 882-1278

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(517) 882-1278

1030 Pierpont Dr
Lansing, MI 48911

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

In these crazy times, just keep doing what your doing. Thank youðŸ'ðŸ¼

THOMAS RICHARD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carla S. 
Évaluation :
3

Ted was super awesome!

Jared W. 
Évaluation :
5

The customer manager and service reps were polite and very helpful. I was impressed with the explanations on the use and Uhaul policies for the unit we rented. We were also in need of a short term storage unit and employee's service influenced my decision to rent one from Uhaul at this location. I've had occasion to utilize Uhaul vehicles twice previously over the years but this experience was the very best of all.

TERESA JEAN Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
5

Ted was extremely helpful and knowledgeable. He helped me pick out the correct size storage for my needs fast!

chase u.  |  Premières impressions 
Évaluation :
5

Fast, friendly service. What more can you ask for.

ELAINE TREASA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY JANE C. 
Évaluation :
4

Notified me of the extra charge due to milage and tried to explain it as best as they could. Would be nice if a little leeway or grace could be applied as I turned the truck back in, in good condition and a day earlier than it was due. Appreciate this option when moving, just felt like there were still some "gotcha" type mechanics used in hidden ways to get money from the customer.

ALEX K. 
Évaluation :
5

It was great because I reserved at wrong location, easily figured that out and switched it, easy!

LYNDSY DYANN G. 
Évaluation :
5

Prompt courteous service. Moving can be very stressful. The staff was very efficient and supportive.

NICK JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY JEWEL S. 
Évaluation :
5

Very easy check out and check in process. Great rate, and customer service! Merci.

ERICA LINN W. 
Évaluation :
5

The two young men were perfect and very respectful excellent customer service

MARQWEISHA MONAY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS ALAN C. 
Évaluation :
5

My experience with Mr. Brian Davis was extraordinary! Very attentive to me as a customer. Was so helpful with my trailer return that I decided to purchase a storage unit for future storage! The location was extremely clean and I even noticed Mr. Davis and his associate moping floors throughout the location. U-Haul is very blessed to have such fine employees! Kudos to Mr. Davis! D.Jordan Sr.

DANIEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guenther T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY SCOTT L. 
Évaluation :
5

The truck was clean and in good shape. The guy who helped us was very nice. The trailer we got some one had cut the strap so it would not go over the tire and hook up so had to return it and get another one.

PEGGY JEAN B. 
Évaluation :
5

very friendly employees. process was smooth

ERIC V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Betty H. 
Évaluation :
5

Nothing by our account. Staff was excellent. Overall a good experience.

MARK EDWARD W. 
Évaluation :
5

Nice and professional and they're helping fix the mistake the first location made. I appreciate them!

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY KAY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stanley B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

The salesman was very helpful and professional, an extremely nice person to deal with.

BRENDA LEE U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW PAUL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ayesha J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES EDWARD R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WARREN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL JOSEPH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENDRA SWAWN F. 
Évaluation :
4

The inside of the windows were filthy.

PATRICIA MICHELL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA SUZANNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Y. 
Évaluation :
5

The truck I rented was leaking power steering or transmission fluid. It stained my brand new 20 $K+ driveway. Maybe pay closer attention to things like that instead of scratches on exterior?

JOHN ROBERT S. 
Évaluation :
5

Great service by staff. Very friendly.

BENJAMIN DAVID R. 
Évaluation :
5

This is the nicest U-Haul location that I have visited in many years of renting trucks. It was well staffed so turning in the truck was quick. This location is a converted hotel with both indoor and outdoor storage units. They have a large inventory of trucks to rent.

Steven V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B. 
Évaluation :
1

I moved 3,5 miles and made ONE trip. They charged me 29 $when I brought the truck back and said it was because I drove 39 MILES!!! How??? I will NEVER use Uhaul ever again!

Amy W. 
Évaluation :
5

My only issue was unpaid for 13 blankets, but realized when I was loading that the attendant had only provided me with six.

CHAD M. 
Évaluation :
5

This is the nicest U Haul location I have visited. They were well stocked with supplies and the loading/unloading ramps are covered. We were given a tour of the facility and shown our unit.

justin V.  |  Premières impressions 
Évaluation :
5

I had to sweep the unit out before I could use it. Apparently the previous user had carried some potted plants or Shrubbery in it as there was dirt and leaves on the floor and no one had checked to insure it had been cleaned.

Eric L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANELWYN L. 
Évaluation :
5

The staff member that assisted me was efficient and friendly!!! Merci.

Mike G. 
Évaluation :
5

When booking online, just because you choose a drop off location AND U-HAUL approves it, it does NOT mean that it will be the drop off location.

RYAN ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxanne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE AARON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hasand G. 
Évaluation :
5

Friendly customer service!

HEATHERLOREE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LINDA SUE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LINDA SUE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasie S.  |  Expérience générale 
Évaluation :
5

Great service and reliable

TIMOTHY J. 
Évaluation :
4

the young gentleman i first talked to didnt know prices and didnt schedule. The second lady was good made sure things were taken care. Showed up and man was good goy us in and out fast and no problems.

VIRGINIA ANN P. 
Évaluation :
5

The truck was clean and ready at the pickup time and truck ran well

JOHN CHARLES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELYSHIA R. 
Évaluation :
4

I had a TERRIBLE experience with the woman who took my reservation over the phone. 1. She sounded very annoyed that I was asking questions. i.e, will the van be big enough to fit my items, etc. 2. The rep recommended that I rent a van for my purchase. I drove an hour away to pick up my items and they did not all fit. Now I have to figure out how I can pick up my headboard to my bed. I will not be paying for another uhaul to do so! 3. At the end of the call, I verified the location that I was picking up the Uhaul and when I arrived to the location, they advised that I did not have a truck rented at that location. I told the employee that I have an emailed confirmation that I have rented a van and that I verified the location with the rep who helped me. The employee looked at my email and noticed that she sent me to a different location. This was very inconvenient and frustrating! 3. Rep quoted me wrong amount for mileages. She seemed to hate her job and was not knowledgeable at all! Very disappointed!!!

micaela A. 
Évaluation :
3

They told me I had 1/4 a tank of gas. My house is 4,2 miles away and the empty light comes on. It was my fault for not checking it?? Forgive me for not being able to trust you. I was leaving a 20 abusive relationship and not being able to trust you was the last thing on my mind.

JODIE LYNN Z. 
Évaluation :
5

Super helpful and was treated great and fast service

Gregory L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD RONALD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANE PAGE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMIRALI S. 
Évaluation :
5

Business was very clean and the stock was kept very orderly. The trucks outside were neatly in order and the storage containers were clearly marked and clean. Staff was very eager to assist. I was advised of a sales promotion, which I took advantage of. Will certainly return and pass along my Excellent experience to others.

JAIME C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamara N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

Excellent staff & equipment. Highly recommend

MATTHEW BRYAN D. 
Évaluation :
5

Went above and beyond!

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL ANN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin S. 
Évaluation :
5

The young man was very friendly and helpful.

ERIK K. 
Évaluation :
5

The staff is always pleasant, professional and corteous.

WANDA I. 
Évaluation :
2

The young man at the counter was distant and cold when asking questions. Not helpful At all for someone who had to come to a different location to pick up a truck.

Julia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd R. 
Évaluation :
5

Again, I was just pleased with this whole process,, Thank You!

keith V. 
Évaluation :
5

Not much! GM was amazing On time. Thorough. Fast!

MARK S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHAD WILLIAM P. 
Évaluation :
5

The young man that helped me was outstanding. I called in on my way due to limited time. The other uhaul I tried before this one was slow, under staffed, and then did not have a trailer I needed. This young man had me in the road in 5 min. I made it to my location before it closed. If not for him, I would not have made it. I will definitely try this place first over the Jolly/Cedar one in the future

DAWNMARIE C. 
Évaluation :
5

I retired from the military after 20+ years, and i have move a lot! This particular UHaul is by for the best experience I have had TWICE now!

HERBERT MARION S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlyn G. 
Évaluation :
5

Both attendants were friendly and helpful. Drop off was quick and easy and seamless. I was very satisfied!

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH SCOTT A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donghun C. 
Évaluation :
3

Everything and everyone was fine, except that the trailer hitch attachment that was installed on my car was not tightened at all properly, and the entire way kept coming loose. I did not have tools on the long drive and so had to keep hand tightening the nut the entire way at every stop.

EMIL T. 
Évaluation :
4

Better instructions during pick-up.

ROBYN MICHELLE H. 
Évaluation :
5

Aucun

CHRISTOPHERHOWAR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN JAMES K. 
Évaluation :
4

Have made multiple visits in the past few weeks - excellent staff. Manager is also very supportive of his staff. It shows.

FRANCISCO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
5

Took advantage of online promotion, with the rental truck I could rent a locker and get the first month free with a free lock. GREAT! Came back a two weeks later with another rental truckload full to add to storage locker. Lock would not open. I was told that I would have to call a locksmith to get it open! Considering it was a Uhaul lock I would think there would be an easier cheaper solution. After working with the lock for about 10 minutes it finally opened. Was not offered a replacement lock. I probably wouldn't have taken it anyway because I wouldn't want to take the chance of having to call a locksmith. Would have liked a little more help from Uhaul as it was one of their locks. Would not recommend to anyone to use the Uhaul locks,

Lynne H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CORA DESHON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joan M. 
Évaluation :
5

The young man that helped me in Lansing did an excellent job

matt H. 
Évaluation :
5

Great service, well stocked store inside and truck was prepared with the other rental items I requested ahead of time.

Amber V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon G. 
Évaluation :
1

The truck didn't have any gas in it when I got it, I had to put gas in there , the u- haul not running right , it was trouble and was jerking to Saginaw an back to Lansing had to drive 60 miles per hour smh, I deserve a refund back if you ask me, when a customer comes in to rent a truck they serve what they are paying for .

WANDA B. 
Non reviews have been submitted for this location.

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