Without a hitch!
RICHARD SCustomer Reviews for U-Haul Moving & Storage of South Military Highway
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was good
James CGreat service
frank sCustomer service was exceptional!!
Matthew MExcellent service and experience
RICHARD HTHANKYOU!
Theta YThe location was easy to find The person who helped us, I think her name is Dale, went over and above to help us. She was professional yet very friendly. She went over everything we needed to know. I would definitely come back to rent again. Keep up the good work!
Linda MWhen Deaf person come in Get pen and paper to communicate so we all understand what they saying!
Gary M | Online Move InMy only issue is the initial rental process and return via U-Haul app. What appears to be an extremely easy (user-friendly) process ............ I had multiple problems. Continuously received error messages, could not easily go from screen to screen, many times ...........it just stopped and I had to start over. The process took well over an hour, both renting and returning. I will say, there is a good chance a lot of the issue is my uneasiness and lack of knowledge ........tech wise. However, I was not alone and several of the people with me (which actually are IT professionals) also experienced problems. As aggravating as this was ......... I am still giving (5) stars because the Manager (Samantha) was so very helpful and kind. Plus, the equipment was good and I accomplished what I needed with the rental.
SANDEE WSamantha was a total professional
Dick PNothing comes to mind at this time
RICHARD SI APPRECIATE THE KEEN TACTFULNESS OF SAMANTHA'S MINDSET!
Theta YThe associate that helped me at the pickup location on Butter St in Chesapeake VA was amaaaazzzing!!! I had issues with the self pickup and she made sure I got the ruckni requested and gave me some more time to return to make up for the lost time. Trying to figure out the app and self pickup.
Roxie GRepresentative was so nice and friendly and answered all my questions
Iyabo AThe team is a family!!!!!!
Trent H | Expérience généraleEverything was great
Steven CSamantha was very helpful and ensured the rental was ready for pickup. She assisted in every matter to ensure the hookup was done correctly and explained drop off requirements. Outstanding service.
Gerald HThe young man who helped me, Sir Wil McCail was extremely helpful.
Anthony MSamatha was so nice and helpful! She is awesome.
Timothy BThe gentleman working at the counter was extremely accommodating and made the experience wonderful!
Claudio CAbsolutely Fabulous
Trent HGreat service
Kevin B | Expérience généraleGreat staff
Francisco LSamantha is my favorite employee! Her customer service was 100 % above and beyond and 100 % real. She's my super heroine. Saving the world one Uhaul at a time!
David BThis facility always welcomes me with open arms and a pleasant experience!
Kevin MPerson assisting me wasn't pleasant, opened late.
Jock TEverything went well
Kevin B | Premières impressionsThis is one of the best U-Haul's I've ever rented from. Sam was absolutely amazing and made the experience the best I have ever had. I will absolutely continue to be a loyal U-Haul customer!
Eric S | Expérience généraleThe service at your business was professional and helpful. Never had any issues, the reason for our leaving was due to moving out of state. Would definitely recommend you to others in that area.
Sharon B | Expérience généraleStore kinda smelled bad
Heather WSHOW THE SAME KINDNESS, AND UNDERSTANDING. THANK YOU HAPPY NEW YEAR
Jennifer CSamantha was amazing!!!! I would high recommend simply because of her excellent level on customer service!!!!
Nathan HEveryone was great. The whole process was extremely easy. With the stress of moving, everyone made renting a trailer easy.
Michael Bvery helpful amd kind
Stuart P | Premières impressionsCustomer service was excellent! Highly recommend this location to anyone!
Zachary EThe truck needs mechanical work. Either that or replace it. The lady who helped me was phenomenal though. It was purely an equipment issue.
Danai MThe lady at the front desk was so nice and helpful. She explained everything and answered all my questions. I would use this location again
Delinda MGreat service friendly staff.
Reginald MEverything was very satisfying
Donnie GGentleman at the counter did a great job. Great customer service!
MICHAELALBERT BSamantha was a joy to work with. She was friendly, knowledgeable, and understanding. Her facility is perhaps the best places I've rented. U Haul from. The van itself was a breeze to drive which I am very pleased with that. I am single woman so the easier the better. Thank you so much again!
Stephanie VI would challenge UHAUL cooperation that undoubtedly made a fortune in the last years to be different. I don't mind doing automated systems and self checkout but your system is horrible!!! I work with computers but the quiet quitting of employees along with a terrible program is unacceptable. I have rented UHAUL many times since 2019 and this was worst experience. I get the fact that everyone is dealing with fraud but as a 54 YO US Citizen I'm not bringing a passport to rent a truck. Be a leader in the industry and not a victim of poor government leadership
Lonnie SCheck in person was helpful and friendly.
Brian SThe staff and handling of services were excellent. My concerns for security are that the door closest to my unit was never locked upon entering or leaving. Using my plastic key card on the swipe pad was unnecessary. Always had access without using it. Also lighting was very poor inside the storage units, unless your unit was very near a light source. Mine was not. Other than that... I had a good experience. The office personnel was always wonderful!
Sharon V | Expérience généraleThe best part of the experience was the worker who checked me in and out! Great guy.
Benjamin CWoman at the counter is always a hoot! Great customer service, excellent multi-tasker! I wouldn't lose her if I were uhaul. Super valuable to your organization!
MICHAEL BGreat, friendly professional staff. Thank you for the services provided.
John A | Expérience généraleSamantha was professional and friendly. Answered all my questions and made the move in experience easy. Would highly recommend this establishment.
WILLIAM J | Premières impressionsBoth of the U-Haul Personnel, had great customer service and made sure everything was covered and as a customer, I was good to go!! Thanks
Christopher PWas told to return truck with half a tank of gas. After driving only about 29 miles, we went to gas station and tried to get tank to half a tank, but even after putting $25 of gas, the gauge wouldn't move from just under half a tank. We hadn't paid it any attention when we picked the truck up so we assumed it was the truck. The guy at the location was fine with it, but would have liked to know there was an issue ahead of time. Still gave the location an excellent and would recommend because it was our bad for not taking a look at the gauge when we picked it up to notice it wasn't moving.
Melissa BWilliam very kind guy...he made it his business to make sure that we were satisfied with the unit we were renting...so yea these guys up here are pretty cool.
Sencere W | Premières impressionsSamantha was absolutely amazing and so accommodating! 10/10
Christopher HLove the customer service.
BARRY KThe equipment definitely needs service urgently to include alignment. Please adhere to this recommendation for the sake of your next customer
KWAME ESam is always a great help when we are in need of storage or a truck.
Elijah HChecking the vehicle in after hours was a long and difficult process using the app was very frustrating. Self service is not always a practical experience fir the customer and should not be used in a business such as this
hermione w | Premières impressionsNothing keep doing what you're doing! Great Job!!!!
Wilbur WExcellent service.
Susan WGreat customer service!! Thank you!
Felecia FSorry for the late drop off before closing on a Friday night, but you came through quickly getting us checked out for the next person to use the truck the following day. Manager was also exceptional and friendly to work with. Merci encore!
Joshua BService was quick, easy, quality. The subject matter expert, Sam explained everything thoroughly and the overall customer service experience was Excellent! I've rented Uhaul's at other locations and this is one of the best. I recommend this location and customer service Team if you need to rent.
Regina KClimate control was not kept within the limits expressed on site or online. When brought to the managers attention she was unaware of what climate control means and first started by telling me I was wrong about it being 100 degrees even with picture proof. There is no lighting in any of the units as they removed all lightbulbs and if the socket for your light bulb doesn't work the manager also said they will refuse to fix or replace it.
Ian P | Expérience généraleMost part everything was okay except mice droppings was all over my bedding and furniture just everywhere and the young man needs to work on his customer service skills how to greet how to talk and have to customer with a friendly smile or handshake or something just appears uncaring and a concern for the customer I don’t know maybe it’s his age and Mena but he needs to work on it I do not want him to lose his job just work on his customer service skills
Dwight H | Expérience généraleThe associate was super nice. Very happy with the service.
ROSA OI checked the "NO" box for the staff rating because while the manager of this facility is amazing, the gentleman I interacted with this past Saturday, and once before, was far from amazing. He has no customer service skills. His demeanor was dismissive. He acted as though he had better things to do and I was interrupting his personal time. For example, during my check out, I asked if there was any kind of partial reimbursement given for the rent I pre-paid. He just laughed and didn't answer me. I asked if that meant "No" and he replied (barely) with "Yeah. Also, after the transaction, I asked if I could wait inside the office area until my husband returned to retrieve me. It was 97 degrees outside. Without looking at me, because he was already busy on his phone, he mumbled something and I said, "Excuse me". He basically grunted and sighed at me, sarcastically smiled, rolled his eyes and said, "Yeah". His reaction to me asking to use the bathroom and thanking him afterwards was essentially the same, and he was still on his phone. He does NOT need to be the first, last, or any, interaction people have with UHAUL. Samantha, the manager is wonderful. She is extremely helpful, and has an extremely positive attitude. She is truly an asset to this company. On the few occasions I have needed assistance, she was a pleasure to deal with. Facility related, the only negative I have is the hallway where my unit (B-22) was located was not lit well at all. If the sun is not out, it is very dark and a flashlight is necessary. Using a hand-held flashlight or cell phone light while moving boxes, etc., is a bit inconvenient. I was pleased that for as long as I have had this unit, my things did not sustain any damage. I was also pleased with the convenience of the location and rental cost. I checked the YES box that I would recommend this facility to others, but with the caveat that they ONLY deal with Samantha. Thank you, Diane Crawford
DIANE C | Expérience généraleCheck in and out smooth. All employees nice and gave great customer service.
Garry WSamantha was extremely friendly and helpful. She is an excellent person for your company.
Deborah FUnfortunately the asst manager lacks customer service skills. I was told by Uhaul to speak with the manager or asst manager about a discount since they sent me to a store that did not have what o rented when I arrived. Once I came to this location I was trying to explain to Sir and he told me to stop rambling on and there was nothing he could do. Once he started speaking over me I had had enough. Once we returned he attempted to make amends by saying he would let Aam the manager know what I had experienced but of course there was no discount applied or no call from the manager.
Freda INothing.
Jamario PThis uHaul facility was very well managed and maintained. The service was prompt, efficient and very professional. I was very satisfied with pickup and dropoff.
Joseph LAmazing customer service!
Elizabeth BSamantha is kind, understanding and efficient. She is amazing!!
Jennifer L | Premières impressionsHire someone at the front desk that’s more professional and has less of a rushing attitude.
Cory GWill was extremely rude. When I walked in to return the vehicle he was on his phone and acted like I was bothering him by asking questions. I asked that he check whatever needed to be checked while I was there and he continued to type on his phone like I wasn't standing there. We get to the van and he barely leans in. I asked if everything was OK and he just threw up his thumb. The entire time he was still on his phone. I have never received such poor customer service from a business like I did from Will. I see why this business has a one star rating. Definitely will not recommend.
Tiffany CSamantha and William are absolutely great. Thank you both so much for everything...
TAMARRA Y | Expérience généraleWoman at front desk was very helpful and accommodating 10/10
Anthony GTerrible Customer service as stated in the last comment section Customer Service was very bad!!!!
DAMIONE WThe customer service was very bad at this Uhaul I have never experienced such disrespect mis treatment and racism was displayed by the white lady who opened the store at 7am.
DAMIONE WThe young man that works there is not very professional at all. He needs some lessons in customer service
Lisa B | Expérience généraleTruck maintenance. The alignment was off and the roof was leaking a good amount of my furniture became wet.
Christian RThis is the best place in this area. Friendly staff and good prices.
Joseph A | Expérience généraleLike in my unit doesn’t work and worker said most don’t… it’s literally a lightbulb you can’t even keep on so I can’t even see inside my unit without me having to purchase and bring a light in.
Ian P | Premières impressionsSamantha and her other employees are great. They were very helpful and very well versed. I will ALWAYS recommend this U-Haul as long as Samantha and her staff are here. They were great. I will definitely rent here again for my next move.
Sherry C | Expérience généraleMs. Samantha has always been friendly and fair with me. She is one of the few bill collection calls I look forward to answering. I hope she continues to keep up the good work with U-Haul.
Chris W | Expérience généraleMs Tumminello was awesome. Very kind and knowledgeable. She handles pressure very well. She had several clients and made each one comfortable with the experience.
Yardley B | Premières impressionsGood job, Sir Will
Karamoh S | Expérience généraleSamantha was AWESOME. She's so polite and friendly and very knowledgeable. I will always use U-Haul as long as she's here.
Sherry C | Premières impressionsThe manager at this location Sam, is amazing. Very helpful and knowledgeable. I will definitely recommended this uhaul location
Erica B | Expérience généraleProfessional and friendly
CALVIN W | Expérience généraleFront parking lot is small. It took a while to get checked in but the clerk was busy.
Sharon S | Premières impressionsMs. Samantha was absolutely fantastic. Very friendly, personable and accommodating.
John A | Premières impressionsMerci
Akoma L | Premières impressionsHighly recommend! If there are any issues management will definitely make sure they find a solution. Very friendly and passionate about helping others. Thank you Samantha !!
Jeanara F | Premières impressionsI didn't ask to have my things removed. It's baffling that no one reached out about an auction when normally there is communication from the store Management Samantha. So I am very frustrated with uhaul at this moment. I'm a single mother of 3 and all I had was in that storage. So now where am I to get anything once I move in ? I won't have any money to get any new things. So uhaul I will not recommend at all !!
jeanara f | Expérience généraleIt was accommodating to my needs
Letitia B | Premières impressionsMs. Samantha Tumminello assisted me with great customer service.
Shavee B | Premières impressionsFriendly staff and cost effective pricing
Brittany R | Premières impressionsSamantha is the best and she makes sure you are well taking care of.
Tekela B | Expérience généraleThe employees were very rude needed more storage time however I simply refuse to support any establishment that allow their employees to be as rude as the one person I experienced . Didn't get his name but I will say in describing him only because everyone needs to stay clear on this individual. He is on the heavier side wears glasses bushy hair and rude. My first time using a storage and oh boy 2 months was long enough only do to that fella smh.
VANESSA P | Expérience généraleVery great customer service 👍🐕🦺
Eric B | Expérience généraleThe unit was easy to access and the facility was always clean and we'll maintained. Samantha was very helpful with addressing all of my concerns. They even places a lock on my unit when forgot to lock it over the Christmas holiday.
Thurman W | Expérience généraleSamantha was simply amazing. I knew from the customer service via the phone conversation before I arrived that it was gonna go easy breezy. She has spunk and makes you feel like your her first & only customer of the day. She was very helpful and engaging. I rent my storage from this location and I suggest you do too
TYECHA W | Premières impressionsThe agent was a bit stale. Otherwise no issues
Lori K | Premières impressionsGreat help, and staff was excellent
juan r | Premières impressionsPersonal visits were fine but 45-50 minute wait times on the phone make doing business with U-Haul very difficult. Twice after holding that long, I was hung up on! This has been a common problem during all my dealings with U-Haul. If I ever move again there had better be an available unit nearby.
Elaine S | Expérience généraleStaff was very helpful and provided the best assistance
Sharise L | Premières impressionsMuy amable y un buen servicio
Wendolyn M | Premières impressionsSammy was awesome
Kyle A | Expérience généraleSamantha was very helpful, friendly and informative. Our experience there was a good one. We will definitely use you again
Lyn S | Expérience généraleI have no further comments at this time
ANDREI D | Premières impressionsStaff very rude left message for manager to call never received a call UNACCEPTABLE
KIMAN R | Expérience généraleThe clerk on duty was so rude I will NEVER recommend this location. I called manager of course she did not return my call
KIMAN R | Premières impressionsGreat customer service Sam was very helpful with my situation
Isabel M | Premières impressionsI HAD a Great experience with Ya'll
Reggie B | Expérience généraleThe website is difficult to use and every time I call in, I'm the twelfth caller in the queue. I've been hung up on twice, no one returns my calls, referred to an office in South Carolina, even though we were looking for a place in Virginia, the list goes on and on. UHaul needs to step up it's game.
Elaine S | Premières impressionsI have no further comments
ANDREI D | Premières impressionsThe manager is freaking awesome! I love her energy!!!!
Shirronda J | Expérience généraleI have had my storage unit for a number of years and I have never had a problem. At the time of closing my unit I met with the manager she was extremely nice, very polite and concerned that all my needs were met, I appreciate that !!
CHERYL A | Expérience généraleAwesome experience!
Ramel W | Premières impressionsSamantha was thorough and very friendly. I would def recommend this storage or rental facility to anyone!!
Roberta M | Premières impressionsStaff was friendly but not helpful. Free month of storage has conditions. We had to pay for it plus buy the required unit lock. Not happy at all!
Elaine S | Premières impressionsOnly problem I had was when someone parked the Uhaul truck in the lane I was in when I was leaving. When I explaining to the gentleman in the office he said I had to back up. Myself and my my mover had to drive backwards down the aisle in order to get out. When all he had to do was tell the person to move the Uhaul truck to allow for others to get out. But Overall it was great.
KAREN M | Expérience généraleSamantha was very very helpful kind and had awesome Customer Service….. Thank you
Shavonne S | Premières impressionsSamantha was a great help in our transition down to va from my. She made things very easy. I would highly recommend
JUANITA H | Expérience généraleExperienced roaches and staff level of service is subpar.
Angela H | Expérience généraleThe manager Sam was very rude and I would never rent from that location!!
Andrea J | Expérience généraleEverything was great, just didn't like the increase every year
Laverne H | Expérience généraleSamantha is great to work with and demonstrates excellent customer service.
Tonya B | Premières impressionsEveryone at this facility was Awesome!! Especially Samantha. She was such a help for us and we really appreciated her kindness. We are from out of state but I never worried about our storage! Thank you!!!
Barbara R | Expérience généraleSamantha was very helpful and always very nice.
Catherine B | Expérience généraleSam is the BEST. Customer service is a BIG deal and Sam has excellent skills and makes people feel special and valued. Thank you Sam for being amazing and know for sure I am happy to recommend UHAUL to friends and family because of my experiences with Sam. THank you!!!!!
Tonya L | Expérience généraleThe facility and the staff were OK enough. The problem was with the lack of discretion with their billing reminder system. We had a death in the family soon after we packed the unit. I had not yet set up the auto pay and missed the first payment by a few days. Instead of sending me a friendly reminder, they mailed a very threatening past due letter by way of my neighbor whom I had assigned as our reference. I was terribly embarrassed and mailed a check immediately BUT before it arrived they sent the neighbor a SECOND letter onkly a week after the first letter, with NO comparable letter to me. I was now very ANGRY as well as doubly embarrassed at this very unnecessary move on U-Haul's part. I called the local office and complained and assured them I had just mailed a check. The lady showed NO empathy at all and flatly explained it's company policy. I called corporate and they said someone will be contacting me shortly. It's been five months and I'm still waiting. NEVER NEVER MISS A PAYMENT for U-Haul storage - not even by a few days!!! U-Haul really hates that and will immediately come after you and your reference person with threats.
Orlen S | Expérience généraleMy overall experience has been EXCELLENT!!! Your UHAUL store has been there in my unforeseen storage need. They have/had the the BEST Customer Service and more than exceeded my expectations for almost 8 years. I cannot thank you guys enough. I would highly recommend your business to my family and friends. Keep up the AWESOME job and GREAT Staff support!!! Again, thanks for during business with me!!! Mr. D. Turner
DAREN T | Expérience généraleSamantha was a breath of fresh air. She was professional, thorough and funny. Excellent customer!
Cynthia R | Premières impressionsSam is AHH-MAZING!! My experience with her has been nothing short of professional with humanity. Please be sure to keep her informed of all opportunities for her growth with Uhaul. I would love to stay in touch with her as a friend.
Daphne G | Expérience généraleGreat place and people
Scott S | Expérience généraleSam was warm, welcoming and informative. My van rental experience was seamless and I am glad I also chose to rent a storage unit at this location.
Karen W | Premières impressionsGreat service at fair market value
Glen W | Expérience généraleSamantha is awesome. She went way above and beyond to help me get my motorcycle into a storage unit because I was moving to Florida and had to come back for it later. She is the kind of employee/coworker I wished I had more of in my line of business. Keep this one or others will.
GREGORY H | Expérience généraleSamantha was awesome! Had such a great experience with her! Definitely will recommend sending people her way! Y'all got a A+++++++ person there! Don't ever lose her!
Shelby M | Expérience généraleSamantha is AWESOME!!! Had such a great experience thanks to her!!!!! Definitely WILL recommend to anyone who needs to either rent a truck or a storage unit to see Sam!
Shelby M | Premières impressionsGreat experience from GA and VA. I would highly recommend and tell my family and friends about using.
Paula L | Premières impressionsGreat and Friendly atmosphere.
Edward W | Premières impressionsThe entire Uhaul experience was horrible from start to finish. I moved from Florida to Virginia, made a reservation online, then spoke to a rep on the phone to be sure everything was in line. I rented a truck and was offered a free month of storage with my rental so I accepted and requested that I return the truck at the same place as the unit, a 10 x 10 climate controlled unit. I stressed climate control and was assured that my unit was reserved. When I got here, the unit was a 10 x 15 NON climate controlled. The manager was very snooty and insisted that I had reserved it and no cc were available. I had to leave my stuff here for a few months as I was in an accident. I just spent $250 to move my things to a different storage facility because my things were filthy, water had gotten in and mildew was on some of my furnture. There were also tons of dead bugs in my things. I rented a truck from this location to move - arrived to find they had cancelled because I was not there at 8 am. I told the (again) very rude and condescending manager that I was not made aware that I had to be there at 8 and she was short, cut me off, insisted that her employee said that, lectured on and on. Absolutely zero customer service. Turns out there were other trucks available, she could have apologized for the misunderstanding and made for a positive experience. I would not recommend at all. There are plenty of other storage facilities around here. For the record, the other employee was very polite.
Julia Y | Expérience généraleMost staff member s we nice and helpful. One was not.
VEDA A | Expérience généraleAwesome!!!!
Michelle D | Expérience généraleVery Helpful and Courteous staff...always clean and well kept surroundings
Sarah J | Expérience généraleSamantha was wonderful! Very kind and helpful over the phone, would definitely recommend!
Adrienne g | Expérience généraleThe staff is great! It's not climate controlled but the cleanest I've seen. The staff really takes care of the place which makes me feel comfortable having my things there.
Shirronda J | Premières impressionsExtremely friendly service. Loved the customer attention.
SCOTT E | Premières impressionsThank you for your help and Service was very much appreciated
Gardeen J | Premières impressionsThe people are very nice here! Glad I chose to use this facility.
RHONDA D | Premières impressionsNice, friendly staff. Too expensive......
TORRENCE W | Expérience généraleGreat Service, Very Knowledgeable, Kind & Friendly
Tramaine R | Premières impressionsEasy access. Nice unit. Great customer service.
Jeff W | Expérience généraleNothing to say just will never use them again.
Tammy B | Expérience généraleWe've been using this storage for around 4 or 5 years. We had problems trying to get it moved but due to health issues, couldn't get it out. But thank God it is done!!
Pamela G | Expérience généralenever a problem
Charles O | Expérience généraleGreat service, Samantha really helped us to the maximum extent possible.
mariel r | Expérience généraleSam made our experience fantastic! She is a great employee.
Shawn H | Premières impressionsNever had such excellent service with U-Haul. I will highly recommend this location to anyone looking for a storage facility. I rate the customer service that Candice gave above excellent. Merci.
Marlin H | Premières impressionsThe only issue I encountered is when you close out your account you don't get part of your payment back. My payment $165,98 was due on the 24th of November and I closed the account on December 8th .
April H | Expérience généraleThe management staff was always pleasant and professional. The facility was clean and well maintained in my years of renting. I would definitely recommend this location to future renters. G23
JAMES A | Expérience généraleCandice and Loretta were always professional approachable, accommodating and kind. They provided service with a smile, a jesture I really appreciated! Good representations of great customer service!
Mairlyn H | Expérience généraleGreat job
thomas c | Expérience généralewell maintained and professinal..
CALVIN W | Expérience généraleEasy checkin and out of facility however access hours should be longer especially during the summer months. Personnel amical.
Angela L | Expérience généraleGreat experience and would recommend
Danielle M | Expérience généraleI've been with you guys for 2,5 yrs now and I appreciate the nice friendly customer service. Ill be back if needed thanks again
TIAUNNA C | Expérience généraleExcellent customer service
Angelica R | RéservationSee above.
SHAMIKA J | Expérience généraleThe facility was clean and well maintained. Convenient location.
MIZELL`S H | Expérience généraleFacilities were great. The only issue was, before move in, we reserved a unit and once we got there that size was no longer available.
Renato I | Expérience générale