The staff goes above and beyond and so kind and helpful always - this facility is the best just outstanding I would recommend them for everything and to everyoneDIANE M. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of South Mountain
Pour nous contacter
Phoenix, AZ 85042
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
_Chyna C. | Expérience générale
Slowest check in ever- 35 min. Car reeked of smoke and was filthy. They gave me the car with a quarter tank and forgot to put the dolly I paid for inside.Samantha G.
The process was good. I did not get the vehicle I reserved and the care rep explained the reservation is not guaranteed but in a nice way and helped me get a larger van within an hour.Alison D.
Great experience this morning renting a truck. Kevin was super helpful and professional.kimberly T.
Le client n'a pas laissé de commentaire.Alan H.
Buen Servicio , mejorar aseo, mantenimiento y vigilancia : :) Nuestra experiencia fue buena, en el sentido de que pudimos mantener nuestras cosas guardadas, en buen estados, durante el tiempo de transicion pudimos seleccionar que llevar,donar o botar...fue agotador pues no contabamos con mucha ayuda de familiares. Simembargo habia personas muy solidarias gracias a Dios! Por solucionar ..improvec..:( Solo observamos ciertas circunstancias...algunos sitios y carritos sucios, especialmente descuidafos los baños, la gente no cuidaba de este servicio...y al no haber papel higienico disponible, lo atascaron con las toallas...y el otro baño familiar era horrendo y apestaba ...(stinky and dirty)...creo un poco mas cuidado para el aseo y mantenimiento del lugar ...ademas de vigilancia..una noche, tirando unos cartones salto un hombre de dentro del basurero ( a homeless) ..esoces peligroso ! (Dangerous) yo grite y corri..nadie se inmuto...:( Pero en general aunque no fue perfecto,cumplio su funcion , y edtsmos muy agradecidos por ayudarnos en esta dificil situacion durante epoca de Pandemia y perdida de un ser querido.!! Muchas gracias!!Esilda T. | Expérience générale
Le client n'a pas laissé de commentaire.Debbie M.
I'm waiting for a credit for issues with oil, brakes, and suspension. Someone should have called me by now. I requested it at drop off on 1/16.MARTIE G.
Le client n'a pas laissé de commentaire.DARNELL R.
Great Servicejose Y.
Le client n'a pas laissé de commentaire.Paul W.
Le client n'a pas laissé de commentaire.anna w. | Expérience générale
Just keep doing what you're doin!CYNTHIA V.
I will highly suggest this location to take care of their uhauls as the vehicles provide them a way to sustain the business. My vehicle was okay. The cargo van seemed like nobody cleaned it after the previous person used it. The front left tire was so low and they knew but meh! Little details that make your branch different from others around!Angelica U.
Very easy check in and out. Very professional attendants! Love using this location!John C.
ExpensiveJohn L. | Expérience générale
the only thing i was displeased about, was about the blankets i rented. i took them, but didn't use them, but was still charged. they come wrapped and i never even opened them. brought them back the exact same way, but was still charged.ARTURO D.
Reservation made 3 weeks prior, but Truck was not ready, equipment requested was missing ( no dollies). Manger at facility was very rude about it all and could caee less. Had me take truck and come back later to see if they could find me a dolly to use, then chsrged me for the extra mileage and gas on truck. Not a great experience.BRIAN N.
Not a thing. The customer service was exceptional. Which made pick-up and drop-off was quick and easy.ARLENE J.
Workers here are very helpful and lookout for the customers needs!jacob e. | Premières impressions
Le client n'a pas laissé de commentaire.Ahsan A. | Expérience générale
The customer service I received there was excellent and the staff was very helpful. I rented a trailer there as well and great service. ThanksDavid L. | Expérience générale
Customer service was excellent and you're my first choice when it comes to renting trailers because of that and the ease, helpful staff. Thanks Dave LDavid L.
The only thing is I declined the insurance and it was put on anyway I saw it was on my bill when I came back and they couldn't refund by $8Gary S.
Don't understand the charges. $19,95 a day for the truck, plus $0,99 cents a mile, plus paying for the gas upon return seems a little steep. I used the truck for 4,5 hours and scheduled for 5 and was told if over the scheduled 5 hours my payment would be adjusted. Why? Your fees are confusing $180 dollars for 5 hours doesn't equal $19,95 a day even with the insurance seems like a bait and switch tactic.TERRY T.
Everything was great. Steven was very helpful and polite.ANGEL B.
This is the first time I've ever had a negative experience with UHaul. For starters, this location which is normally well staffed only had one rep at the counter. While the rep was very helpful it was obvious he was overwhelmed. To make matters worst I was later told the facility closed at 7:30 pm and customers could not access the location. Something I had never experienced at any other UHaul storage facilities and very unacceptable. When i expressed my concerns I was told people were caught sleeping on site. If true, you hire security not limit access. I was very disappointed in my experience and would not recommend this location to anyone.Ayesha B. | Premières impressions
Great and friendly employees who know what there doing. I will recommend them to anyone.JOHN E.
Le client n'a pas laissé de commentaire.DANIEL A.
Le client n'a pas laissé de commentaire.Belinda H.
Le client n'a pas laissé de commentaire.james c. | Premières impressions
This location is very accomodating. Large facility with all the bells and whistles! This U-Haul has a huge inventory and a very professional staff. Highly recommend this one!JAMES G.
Inspect trucks for water leaks. Ruined a lot of my belongings.brian A.
Easy pick up by mobile except they should give a heads up on where truck is waiting. Return was AWFUL!! Mobile app not working. Didn't upload photo of mileage after 5 tries. Was overcharged and had to call the next day. Customer service didn't help at all the night if return. Waste of an hour!!martie G.
Le client n'a pas laissé de commentaire.PAUL G. | Expérience générale
Le client n'a pas laissé de commentaire.PAUL G.
Le client n'a pas laissé de commentaire.Passion S.
I meet with kevin ,He taken care of me good.Kihun S.
You were awesome and staff was very helpful and knowledgeable. It made my moving so much easier thanks to you!KATHERINE K.
Le client n'a pas laissé de commentaire.Deborah G. | Expérience générale
Le client n'a pas laissé de commentaire.KOELLE K. | Expérience générale
Le client n'a pas laissé de commentaire.JENNIFER R.
Le client n'a pas laissé de commentaire.ALEXANDRIA W.
Everything was convenient. The far walk had me worried but there were plenty of moving carts to help!ASHLEY D. | Expérience générale
I get the "round trip" discount is not as profitable for you as one way rentals so you move the rental location to a less popular location at the last minute (day before rental). That does NOT work in my case, and if it happens again I will not rent from U-Haul for the remainder of my planned 5 rentals. Other than that, this was a 'perfect' rental. Oh, one tiny thing, could not adjust the right side mirror correctly. Asked U-Haul rep, and he couldn't figure it out either.JOHN G.
Le client n'a pas laissé de commentaire.JEFFREY W.
Le client n'a pas laissé de commentaire.Tiffany B. | Premières impressions
Le client n'a pas laissé de commentaire.Joe M.
I am downsizing from two units to one. I'm still therelove the facility…it is safeJESSI M. | Expérience générale
It just takes more time than expected to return my depositJINETHA D.
Le client n'a pas laissé de commentaire.VINCENT C.
Le client n'a pas laissé de commentaire.ANTHONY C.
Customer service was terribleRONELLE D.
Le client n'a pas laissé de commentaire.Kamilla G. | Expérience générale
After hours drop off was extremely convenient and easy to do!WILLIAM R.
Le client n'a pas laissé de commentaire.Josephine M.
Le client n'a pas laissé de commentaire.Tyiease S S. | Premières impressions
Le client n'a pas laissé de commentaire.PAUL B.
Le client n'a pas laissé de commentaire.ALEJANDRO H.
The woman who helped us today was amazing. I had PM instead of AM. We were in dire need of a truck and she made it happen. Janelle was amazing.DENNIS L.
Your return person presents with an attitude, expects the customer to park the returned vehicle perfectly. If not he displays a long face is critical of the way customer's family parks and is insulting. He looks very unhappy and bothered as if he was "in male o pause."GARY S.
Great customer service!!Robert O.
The young man who helped me was very professional, very helpful! Cant remember his name but he was a slim guy with dreadlocks! Thank you!!Warren M.
Every one was professional and courteous, experience was great!JULIUS L.
There was a poison thing in the unit.Crystal O. | Online Move In
Le client n'a pas laissé de commentaire.JLandon N.
Le client n'a pas laissé de commentaire.JORGE M.
Le client n'a pas laissé de commentaire.Cristobal A. | Expérience générale
Le client n'a pas laissé de commentaire.Collette W. | Expérience générale
Check wheels alignment or tire balance Rolling door needs to be greased to hard to opened Doors hinds also need to be grease Other than that truck is ok for local rentalsHeriberto C.
Le client n'a pas laissé de commentaire.Israel O. | Premières impressions
For the Third time, at this location, I received a call a couple days AFTER RETURNING the equipment asking if I was going to return it. I mean if the guy on the lot returning equipment cant perform a simple function as closing a rental he should be fired. 3 TIMES This location has misplaced my rentals AFTER returning them! Get your shit together. The first time this happened they threatened to call the police and report it stole!! That has nothing to do with me.THOMAS M.
Exceptional customer service provided by all of the employees at 340 E Baseline Rd.!! Especially Jannelle Fowler, she went above and beyond!! Thank you for the great experience! The Olivas FamilyIsrael O.
Le client n'a pas laissé de commentaire.Terry T.
Le client n'a pas laissé de commentaire.Richard C.
Excellent customer service!!!!!Michael C.
Great customer service at pickup and drop off! Much newer and nicer vehicle than the last rental from a different location. Very clean and organized location as well.Kurt B.
Le client n'a pas laissé de commentaire.ALONNA C.
Le client n'a pas laissé de commentaire.ROD C.
Le client n'a pas laissé de commentaire.LEVI D.
I think this location needs to implement a process for dropping off the trucks. When I brought mine back there was an employee in the parking lot who said he would take the keys and â€œtake care of itâ€ aka checking it back in. The next day I receive a call saying that the truck key is lost (they thought *I* misplaced it..) and that the truck is still under my reservation. Instead of watching the camera or looking harder / asking employees who were there I they chose to call me and give me a heart attack in an already stressful situation (as I imagine moving ALWAYS is.) I explained the keys were given to an employee / gave a description of him. Maybe ten minutes after getting off the phone I get a call back that they found the keysâ€¦ Unnecessary stress added for no reason..LA D.
Best customer service I have ever had. Store was very clean. Employees were very helpful and polite. Would definitely rent from them again.CAMILO A.
Le client n'a pas laissé de commentaire.KEITH C.
Great serviceNicky G.
Change hours so customers can return trucks with no hassleSUSAN M.
Le client n'a pas laissé de commentaire.Ronald P. | Premières impressions
Lousy service, incompetent staff, dishonest, will tell you one price and then overcharge you a different price, again and again. Taking our business elsewhere.Brandon B. | Expérience générale
Le client n'a pas laissé de commentaire.DONNA R.
Le client n'a pas laissé de commentaire.TRINA F.
Le client n'a pas laissé de commentaire.LASHANDA C.
Wish all uhauls had a dollySUZANNA J.
Le client n'a pas laissé de commentaire.KEVIN C.
Le client n'a pas laissé de commentaire.KENNETH S.
All the staff were helpful except for onw who rold me there were no 5x5 units available. I asked again with another agent agent and found out there were units available. Every other assoicate were very helpful.David L. | Premières impressions
Le client n'a pas laissé de commentaire.TONI R.
The owner is such a nice guy.C T.
Le client n'a pas laissé de commentaire.JULIE W.
I suppose all locations are similar. We had a bad experience, however, when driving down the road and the trailer we rented came off. When we picked up the trailer, we were told by the associate that HE had to attach it and he did. However, he obviously did NOT tighten it enough. Thank goodness for safety chains and that we were not on the highway anymore when it happened, because that could have been really bad. The trailer came off and hit the back of our truck. We had to come to a stop in the middle of the road. I would recommend more training for your associates or some type of tightening tool to use.GLORIA A.
Need to have a better way of tracking things when they get delivered. Don't like getting phone calls every day for 3 days from someone looking to see why I haven't returned the equipmentJOSE R.
Kevin and Amerie provided the greatest customer service. They were very professional.gene E.
Le client n'a pas laissé de commentaire.MICHAEL G.
Le client n'a pas laissé de commentaire.TIANA A.
Le client n'a pas laissé de commentaire.Cristobal A. | Premières impressions
Le client n'a pas laissé de commentaire.KHRISS L.
I pulled the 5'x8' trailer nearly 1000 mile. It was smooth & easy. Je la recommande fortement.MITCHELL S.
Le client n'a pas laissé de commentaire.ARTHUR G.
Le client n'a pas laissé de commentaire.KAYLEE W.
Le client n'a pas laissé de commentaire.SAMMY M.
Le client n'a pas laissé de commentaire.ANTHONY R.
Le client n'a pas laissé de commentaire.BARBARA G.
Le client n'a pas laissé de commentaire.CRYSTAL B.
Le client n'a pas laissé de commentaire.Frank M. | Premières impressions
Le client n'a pas laissé de commentaire.MICHELLE D.
Le client n'a pas laissé de commentaire.CARMEN P.
Le client n'a pas laissé de commentaire.ORVILLE WARREN C. | Premières impressions
Truck was dirty, customer service representative wasn't very informative..DANIEL M.
Le client n'a pas laissé de commentaire.RAYMOND A.
Very friendly and knowledgeable about the rentalBETTY M.
There were several things that happened where U-Haul failed repeatedly to uphold the contract and services I paid for. First, the truck I rented was not ready at 5am, unlike I reserved it. It was scheduled for a hand delivery and I had to wait until 7am when the location opened. Besides going against the agreed services I expect from U-Haul, this had an impact on my small business. I rented to U-Haul to transport my equipment to a farmers market that began at 8am. The failure from U-Haul to have the equipment ready at the reserved time caused be to be at the event late, for which there is a $50 fee. Additionally, I wasn't able to start operating until around 9 a.m., so I lost revenue from the morning rush of customers, an estimated $300 loss for me. Then, the rate that U-Haul charged was $0,99 per mile, which was against the agreed upon rate, which was $0.69. The rep who spoke to me at the store said he didn't understand why my truck wasn't ready for pick up at 5 am, and that I should request this be investigated. I'm requesting an investigation on what went wrong. And I want a full refund for the $49 I paid for this reservation and a full refund of the financial damages U-Haul's failure cost my business of $350 (this doesn't account for the damages to my reputation and brand, by the way). Please escalate this request immediately and contact me to follow-up asap.Angelica U.
Le client n'a pas laissé de commentaire.ROCKY O.
Le client n'a pas laissé de commentaire.MARC J.
The staff was unprofessional. They never asked to see and ID or went over all the info they had on file in ase anything was incorrect. When I told them something was incorrect after seeing it on the printed paper, i was told "oh just come in one day and we can fix that". I mean come on, I'm standing right here just do it now. Very lazy…Andres S. | Premières impressions
The customer service rep was not overly friendly. BUT it was toward the end of the day and he was probably ready to call it a day.Monica W.
The checkin was quick and easy. Returning the truck was also simple.WENDY K.
Only issue was that the trailer had a brake light that was burnt out. Small safety issue but regardless service was excellent.paul H.
Put key return in a safer place in front of storeFRANK G.
Reserved a 26 foot truck 2 weeks in advance. The day I picked up a 20 foot there were 2 there. I ended up not fitting everything. And then charged for going over millage after explaining my drive the lady told me I had plenty of miles for the trip. Very disappointedDerek S.
Le client n'a pas laissé de commentaire.Georgia B. | Premières impressions
Le client n'a pas laissé de commentaire.alyssa c. | Premières impressions
Le client n'a pas laissé de commentaire.Scott F. | Premières impressions
Le client n'a pas laissé de commentaire.paulo r. | Premières impressions
Le client n'a pas laissé de commentaire.Tami M. | Premières impressions
Le client n'a pas laissé de commentaire.Asia M. | Premières impressions
Staff was very clear and thorough when explaining where everything was located and how to access the facilities. I was very pleased. The only downfall was that 2 out of the 3 doors were out of service which made moving in a bit more difficult but that is on the facility, not on the staff.Yvette P. | Premières impressions
Me gusto el trato amable de la persona que me atendióErnesto N. | Premières impressions
Le client n'a pas laissé de commentaire.Mary V. | Premières impressions
Le client n'a pas laissé de commentaire.Chyna C. | Premières impressions
Le client n'a pas laissé de commentaire.ADAM R. | Premières impressions
Le client n'a pas laissé de commentaire.Joanne K. | Premières impressions
Le client n'a pas laissé de commentaire.ABDUL S. | Premières impressions
Le client n'a pas laissé de commentaire.Kamilla G. | Premières impressions
Great location, great folks working . Very under staffed but, they did the beat they could do to take care of everyone.William H. | Premières impressions
Went in to get my unit and even though there was a very long line and about a 30 min wait....the gentlemen behind the counter were very nice and helpful. However, when I went to move into my unit....it had a sticker stating "needs cleaning." So I went to the office to inquire. When I walked up there; I asked a young african american male to assist me.... he replied back with "yo no hablo espanol." And began laughing (In front of another customer) I repeated that I needed help and he said it again. Not sire if he was being racist or trying to be funny but I thought this was being very disrespectful. I need this unit but I will never recommend this place to anyone for that type of service.Mary L. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID S. | Premières impressions
Le client n'a pas laissé de commentaire.Jason W. | Premières impressions
No commentsLionel V. | Premières impressions
Le client n'a pas laissé de commentaire.Collette W. | Premières impressions
Le client n'a pas laissé de commentaire.CARROLLE P. | Premières impressions
Le client n'a pas laissé de commentaire.Donna P. | Premières impressions
Gentle that helped us had upmost best customer service skills. Great experiences with this south mountain location. Great job!brian a. | Premières impressions
Le client n'a pas laissé de commentaire.RAY K. | Premières impressions
We should not be charged an additional charge for 24 hour access to get into our unit because some people do work pass the time you close at seven.KATHERINE M. | Premières impressions
Le client n'a pas laissé de commentaire.Fred W. | Premières impressions
Le client n'a pas laissé de commentaire.Tammy P. | Premières impressions
Le client n'a pas laissé de commentaire.Serena M O. | Online Move In
Le client n'a pas laissé de commentaire.Dorothy B. | Online Move In
merciYSELLA E. | Premières impressions
Convenient, smooth checkin, friendly servicemark k. | Online Move In
The General Manager was great. Thank you Mr. DeAriane LogginsAntonio P. | Premières impressions
The gentleman who assisted me was extremely helpful and knowledgeable. He was patient and pleasant, I enjoyed my experience.Georgia T. | Premières impressions
Le client n'a pas laissé de commentaire.PENELOPE H. | Premières impressions
Le client n'a pas laissé de commentaire.Lillian J. | Premières impressions
Le client n'a pas laissé de commentaire.JOSE E. | Premières impressions
Le client n'a pas laissé de commentaire.matthew b. | Premières impressions
Very spacious and clean from the parking lot to the storage unit. The staff was very friendly, helpful and knowledgeable of the company and answered every question perfectly. I forgot his name but he's the black guy that was there around 11am on the 25th, that's who helped me.Skye H. | Premières impressions
The staff = very good. This is however a former H-depot or Big box store and so you cannot easily drive up & unload big items . We had a 3 bedroom house & my 2 children and I TRULY struggled to get our stuff through a smaller (like a front door width) back door of facility. I was told ALL the front units near the double doors were 'in use'. They should advise location of doors & size in the climate controlled areas. It's COVID times and everyone needs storage - but not a great choice for me . I advise go and "see" units available FIRST! It IS however SPOTLESSLY clean.EMILIE B. | Premières impressions
Le client n'a pas laissé de commentaire.ROSE R. | Premières impressions
Le client n'a pas laissé de commentaire.dawn b. | Online Move In
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!