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carl CoganCustomer Reviews for U-Haul Moving & Storage of South Park
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excelente servicio
Jose luis MagallonThe truck felt like it was breaking down while driving it. And the first truck that was issued was dead. The customer service was excellent though.
Denise MelendezSales people were rude. One said the "F" word. The other sat and ate funyons while assisting me. They did not answer my questions and had my drop off location scheduled very far from my new home. Frustrating.
Kelly O'ConnorGreat first time experience
Jonathan LujanCustomer service personal had attitude when I called in the first time. My rental was relocated and I was given a cheaper price. When I got there to the location it looked like an abandoned gas station. That's when I called in and the customer service representative had attitude about helping me get another location. That new location she gave me was further out so she gave me extra miles. Once I got to the new location there was no dollies to rent. I had to purchase my own dolly.
Raven ZEPEDAThank You for your service we will always be able to find good service with you all.
Charlie ChavezGreat service
JACQUELINE LOWENIndividual did not secure the trailer correctly causing damage to my truck.
Fernando GuajardoJacob and Bryan were great helpers. I was very pleased with there assistants they provided... Great and respectful men / wrkers
Maria Hernandez | Expérience généraleThe message said there would be a lock inside the unit and there was not one. I didn't buy one because I trusted there would be one. Very unacceptable
Angela Garcia | Online Move InI was upset because I had to bring it back. They wanted to charge me $500 to leave the trailer and Corpus christi
gregory wamgetGreat customer service with everyone.
ALICIA DORMADYNo problems since June 2021 when I first started.
DANIEL SALAZAR | Expérience généraleNothing..it was easy check out and check in upon my return.
Cynthia BealsVery polite and helpful 👌
phillip capePrix
Anthony RawlingsEverything was good
Deon PopoyVacuum the trucks better. The truck that I rent was full of dog or cat hair. I am allergic to cats and dog hair. I had a allergy reaction right a way .
Silvia carvajalTruck had lock broken off and a really bad oil leak, storage unit was missing a lock which was supposed to be inside
Joe Dimas | Premières impressionsThey were very professional delivered extremely well! The installer was super nice person a gentleman! I highly recommend UHaul
Dora GusmeUsed this location twice. Great service and very helpful.
MARK DOUGLASS.O.
Enrique T Borrego JrKept trying to charge my card after I made arrangements and payments over the phone with their 800 number then corporate and myself tried to reach out to them and couldn't get ahold of them. Then today the called this morning saying that we hadn't made a payment all weekend when I have bank statements to prove otherwise
Emily SmeaderI was extremely pleased with the customer service and the products available and purchased in store as well as in app.
Michelle CompianStorage was secure but no light in the actual storage room. Had to bring flashlight to see in #104. Also please get the door fixed that only clicks but does not open. It made it hard to take my belongings to the back entrance to my car. Otherwise my experience with U-haul was alright.
Syliva Rodriguez | Expérience généraleWas very helpful, and that Jacob fella was rather nice about helping, and friendly
Joshua Casillas | Expérience généraleThey were very helpful and nice very appreciative of this place. We needed a uhaul late minute but they still did a awesome job helping us
Luis EstradaMuy buen cervicio
jose moranZero issues. This place was great
William HallingTrailer was faulty and unsafe and I turned it in within a couple hours and now I’m being charged 2 days!!!
Angel VillaGreat job by staff!
Manuel RicoCoffee and donuts?
DAVID WILCOXSONHelpful, friendly people..
Alec HillFix your website so it doesn't show trucks that aren't available. And trucks getting 5 miles per gallon?! Ridiculous. I was charged double than what I was prepared for.
Tanja HollisterUhaul truck was very dirty inside it had crumbs and dirt on the floor board and in cuo holders. Front windshield had a residue on it from inside which made it hard to see very well at dusk. On top of that the headlights were very dim and so were the high beams made driving at night very difficult and dangerous.
Rebecca RamirezGreat and friendly service
Connie GutierrezN/A. I dropped off after hours. Didn't communicate with a live person.
Ida GarciaOffer a pinch of chewing tobacco.
Michael NeilsonStaff was not very friendly and not very forthcoming with information. The equipment was clean and in working order. I'm not sure if I would recommend this location. Only one clerk at check in (about 6pm), and a very long line.
Hector HerreraWhen I was trying to pay with my debit card your machines will not take my card I have to go across the street two pull money out of the ATM to pay for the trailer
Albert EsloraThe uhaul was very clean however the small bottom mirror was broken on the drivers side. There was no dolly and the lock was broken. But overall the employees and everything else was great.
xenia garciaHad a bunch of flies in the cargo area it was filthy to top it off I had a reservation for an appliance dolly and the guy told me it’s first come first serve I though that’s the reason you put in a reservation
Enrique PonceI needed to return the trailer on a Saturday but all the locations near me was closed and did not accept trailers. I had a difficult time trying to find a place to return the trailer because none of the uhaul businesses would answer the phone for me or the person I was in contact with at the central uhaul office. I just took a chance and drove about 40 miles one open. They were great but wouldn't answer their phone.
DAN THORNTONVery professional
jose casiasBryan was very professional and plellight to me and my son Brian.Praise God 🙏
Deacon Bobby Way SeeligAll staff interacted with were very friendly, respectful and helpful.
SANDRA DAVIS | Premières impressionsThe customer service was excellent!
Noe MorinPersonnel were friendly.
Patrick KingHave smaller trucks for day rental Continue excellent customer service
Ricardo RiveraNice guys
jeffrey Hoffmeister | Premières impressionsVery friendly staff
Richard Kibbe | Expérience généraleI just got one of the older trucks. The team at this store is always great!!!
Matthew VinesEffortless transaction Staff was very helpful and very easy to navigate the renting process!
Arturo DiazMs. Jennifer was very sweet, helpful and had much patience. Thank you for all your help and would highly recommend this location.
Priscilla De HoyosThe gentleman on turning in the truck was outstanding, kind and polite. Excellent customer service.
Oscar PerezAwesome
MARIA ESPINOZAWait time was long but customer service made up for it
Patrick LaraHave employees stay off the phone while under work hours and while loading trailers
LUIS MEDINA HERNANDEZOld Hispanic Man with trouble walking outside hooking trailer was very courteous and knowledgeable
jose perezKeep up the good work.
Noah WheelerExcellent service à la clientèle
Rachell FloresSuper poor customer service. Said they wouldn't rent a Van to me after I have already equipment from them and spent in excess of several thousand dollars using their services to relocate.
RAYMOND LANGSTONStorage units to small for the price.
Patricia Williams | Premières impressionsSuper friendly answered all My questions
Richard Kibbe | Premières impressionsIt was a totally easy transition after traveling 2000 miles from Northern California. It was one of the only things that was easy lol. And moving out well I have to give it to your staff that day and especially Brian your new employee there. We had a little snafu with my moving company and the guys there went above the call of duty to help me out and I am forever. Grateful for that, so yes, Uhaul and SW Military rocks in my eyes and if I ever need anything from Uhaul again that's where I'm going.
Angela Davis | Expérience généraleDidn't get a check from y'all and I was trying to cancel the storage because I didn't want it so hopefully got canceled. I said it wasn't on there so I guess I'll get my money back for 37 something
kristal keck | Online Move InThank y’all, Mario and Daniel in assisting me in finding the right size unit and Awesome Customer Service !!!
Jesus Siller | Premières impressionsThe people at the facility were very nice and helpful. It was awesome customer service.
Scott West | Premières impressionsExcellent customer service. Staff is knowledgeable and very nice.
Melissa Galindo | Expérience généraleUhaul was great for our moving and storage needs and the store manager Jacob was very nice and super helpful we will definitely use Uhaul again in the future
Deborah Perez | Expérience généraleThank you for being so efficient
Leslie Deleon | Online Move InI was really happy with the service I had. Merci.
IRENE GARZA | Expérience généraleNicholas is a great help.
diane BOEHME | Premières impressionsThis place is very helpful to have and to come to when you need you stuff moved or put in storage. And people are very courtesy .
Genevieve Flores | Premières impressionsVery helpful and location of store easy to find very satisfying how trucks are clean and good run condition
Robert Medina | Premières impressionsMr Jacob was & had been extremely helpful as I recently lost my husband of 38+ years & haven't been of very sain mind lately.
Desiree Garcia | Premières impressionsVery friendly and helpful staff. Clean facility and bathrooms. Propane availability is nice.
Tina Honey | Expérience généraleThe service representative was super helpful, friendly and went the extra mile to help a customer. I will always return to use their services. Merci
Collette Williamson | Expérience généraleGuy who runs the inside of this facility has about as much of a personality as a rock.
Kathleen Sanders | Expérience généraleStorage ceiling to low not enough light inside of them
Abel Alvarado | Expérience généraleThank you to Jacob and all of the staff. Everyone was very helpful and professional. Will definitely recommend this storage unit. Merci.
Enedelia Viera | Expérience généraleIdeal location for me, friendly staff, Jacob was very informative, thanks.
Robert Martinez | Premières impressionsRenting the storage was no problem , quick and convenient. Didn't have no problem worrying boutt it being secure , was highly lit .
simon acosta | Expérience généraleGood storage place. No issues with my unit other than there were mice that got into it. But they had rodent control in them as well.
Joseph Dunn | Expérience généraleNight and day difference then the 4502 RIGSBY AVE SAN ANTONIO, TX 78222 location. Here I was treated with respect and courtesy.
Danny Abbadi | Premières impressionsMy wife and I were delighted with the experience and would recommend South Park U-Haul enthustically. When we arrived in San Antonio with the SuperMover, we were exhausted and needed to offload the SuperMover and go look at houses. Despite the national storage reservation system being down, your team got us in the locker immediately which allowed us to off-load and turn in the SuperMover prior to our appointment. This relieved our stress and helped us enjoy looking at houses. Once we closed on a house, accessing the storage was convenient. The grounds were clean and secure. We would recommend adding lights within the larger storage lockers. Thank you for your store's part in making our move easier.
Michael Hall | Expérience généraleAfter driving across country, my wife and I just wanted to offload the super mover and be done. The staff went out of their way to make us feel welcomed to San Antonio and to help us get our stuff off loaded and the truck turned in so we could be freed up to go look at houses. Thank you :-D
Michael Hall | Premières impressionsVery simple process
Sammy Cropper | Expérience généraleHad a mishap with my reservation but it got fixed in a timely manner, staff member helped and was on my way.
simon acosta | Premières impressionsEvery nice and friendly and helpful with fast service
Blanca Lozano | Expérience généraleGreat manager and excellent staff
Jacob Alcocer | Premières impressionsThe issue that I have was my unit someone tried to break in to it. And management know nothing about it. And the water seal on my unit was bad. Found out the 30 % of my stuff was in ruined
JASON WHITE | Expérience généraleThere were a lot Mice/Rats dripping in our boxes. They had chewed their way in side! There were also big bugs that were dead and alive in our boxes! I will never recommend this U Haul to anyone!
Lynette Ellis-Jones | Expérience généraleGreat service 👏
angel aguilar jr | Premières impressionsPrice is a little steep for the smallest unit which is what i am renting.
Constance Jones | Premières impressionsMerci
Sammy Cropper | Online Move InNeed more help in office
elvira rodriguez | Premières impressionsGreat service and very accommodating. Love the first month free for storage rental with truck rental.
Adriana Abundes | Online Move InDon't like the hours at least for the closing I was on the middle of unloading and I didn't realize the time . And I was locked unable to put the rest of my belongings inside and close the door and lock it
Ulysses Montiel | Online Move InPreviously left message with customer service over the phone of my over 2 week ago move out when it rolled over from facility. I had to resolve at facility recently after many unseeded late letters. Thanks for clearing matter. Always will recommend U-Haul!
ANTHONY WHITE | Expérience généraleNo estoy de acuerdo tener que pagar cargo extra para poder ingresar después de horas a dejar o retirar cosas almacenadas
Arturo Reyes | Online Move InStaff is great! Very accommodating to my disabled veteran needs.
ANTHONY WHITE | Premières impressionsY’all need more communication and better help
Guadalupe Apolinar | Expérience généraleI dealt with Mr. Gaitan.. He was very thorough and had a friendly personality. He explained everything and He showed me where to go. He showed me how to use the entry card. He inspired confidence and trust. Thank You Mr. Gaitan.
Jesus Ojeda | Premières impressionsGreat and easy to use!! Access and everything else that comes to moving!
Gary Hernandez | Premières impressionsRates too high & expensive
Rose Rios | Expérience généralePrice to high for small unit
RICARDO DE LA TORRE | Expérience généraleFantastic business well maintained knowledgeable staff that takes pride in their clients
Roger Cole | Expérience généraleEverything was great, would give 5 stars overall, however I received an email saying that I'm late in my payment even though I emptied out the storage because I only needed it for 1 month. I tried getting a hold of the office but no answer.
Christian Montales | Expérience généraleJoseph was so helpful and is the only reason I rented a truck and storage unit. Excellent service provided by Joseph!!!! Thank you!
Yvette Marie-Morales | Premières impressionsExtremely helpful staff. Very convenient co-location of storage and turn-in.
Erik Numinen | Premières impressionsThank you for all your assistance during our lost of our mother and having to move all her items within limited time. Your understanding and compassion was very much appreciated. Sincerely Mrs Reed
Cristina Reed | Expérience généraleThe manager and staff were very helpful
PATTI LAMBERTH | Expérience généraleThank you for all your wonderful service. Specially during our time of lost.
Cristina Reed | Premières impressionsThe lady that assisted me in customer Service to close my account was very friendly and helpful, she gets 5 stars. The people from the store were not very friendly and were somewhat rude. Overall I like uhaul very convenient!
Alejandrina Herrera | Expérience généraleExcelente
David Diaz Rubio | Premières impressionsEmployee was real helpful and friendly
Gabriel Garcia | Premières impressionsCuando estuve en la bodega guardando mis objetos encontré varias cucharachas y también vi que había trampa para ratas, me preocupa que mis cosas vayan a quedar infectados de cucarachas o mordidas por las rayas
Juan Manuel Moncayo | Premières impressionsThe website usually never takes payments frustrating
Kurt Baur | Expérience généraleThank you Joseph for going out of your way to accommodate me with my storage and the return of my rental truck. I truly appreciate all you did and doing it with a good attitude and a smile. Hope you got to enjoy your pizza.
Monique Maldonado | Premières impressionsSuggestion as an option to pay for additional pest control.
JAMES BECKMAN | Expérience généraleThe owner and general manager was very nice and professional. He had a very helpful attitude and worked with us during the move. She also informed me that I had left the storage unlocked by accident. I appreciate all that he's done for us. Thank you so much!
Ruth Bautista | Premières impressionsExcellente servicio
ARTURO CARRILLO-LOYA | Expérience généraleI was very happy with the overall experience.
Gabriel Benavides | Expérience généraleThe price for a storage rooms is high and plus i should be able to get refund for the time i closed my storage early and one of the staff was rude he gave me attitude and I didn’t think that was professional of him.
Moses Rodriguez | Expérience généralethe manager was horrible horrible customer service he treats his customers with disrespect and arrogance he is horrible to his employees the manager supervisor no ways to help is extremely disrespectful Mayor jerk for something that people get free like the storage he has a fit and makes you pay for stuff you dont need just so you wont get it completely free
Imelda Villarreal | Expérience généraleWe had our share of obstacles during the 1300+ miles moving halfway across the United States, and found that Uhaul was able to accommodate our needs through it all! Once again, we are grateful for the flexibility afforded to us by Uhaul during this difficult time
Amy Cunniff | Premières impressions👍
Jose Rodriguez | Expérience généraleThank u for ur business, always Great customer services and ckean location.
Cindy Serrano | Expérience générale1.NO ONE ANSWERS THE PHONE. 2.THE REMOTE DOESN'T WORK 2.IF YOU NEED TO GET SOMETHING AFTER A CERTAIN TIME. YOU CAN'T.
Diane Ferdin | Premières impressionsThe most simple pr5, very quick,
Charles Adame | Premières impressionsSouth side strong !!
Paul Martinez | Premières impressionsEverything was As it was posted the manager of the store was cordial helpful accommodating help me meet my needs I felt like we’ve known each other for years very professional as well as the rest of the staff there clean facility and competitive pricing
Todd Eich | Expérience généraleThat was my second time to rent a storage, I would go back if I need a storage again , it’s clean , Light up and secured !!
mary martinez | Expérience généraleVery quick and friendly staff. Facility was well kept.
Ethan Stumpe | Expérience généraleEasy and convenient!
Jared Biggs | Premières impressionsEverything is okay and clean place and nice friendly workers
Clinton Jefferson | Premières impressionsI was very satisfied with the service i was provided.
David C Sanchez | Expérience généraleLe service a été excellent.
Paul Garza | Expérience généraleEvery time I have gone there's only one person in the office to help. It takes 10-15 mins to help each customer. There's always a line and a long wait. You need more employees.
Sandy Castorena | Expérience généraleNo comment.
Tina Baker | Expérience généraleAll staff members are so helpful and courteous. This is my go to storage facility, when I need storage services. Thank guys!
Jennifer mARIE Martinez | Expérience généraleThan you to the two individuals at U haul. I was in, unloaded my truck and was quickly checked out.
DANIEL GUITERRE | Premières impressionsThanks for the free month of storage.
leo strychalski | Expérience généraleGreat people!!
Maria Rios | Premières impressionsThe store was very clean and well maintained, and the storage area was well lit as well. The staff is extremely helpful and friendly.
Celestina Guevara | Expérience générale100 %
James Sims | Premières impressionsHow sad that my husband a decorated Vietnam Veteran was subject to Mr Joseph Gaitan Rudeness twice. Mr Gaitan needs to be sent to a course on how to treat customers with CARE & ESPECIALLY RESPECT
LEOPOLDO BANDA | Expérience généraleService was great.
michelle lee | Expérience généraleGood and fast service , didn’t have to wait long !!
mary martinez | Premières impressionsThey were very generous
ofelia dominguez | Premières impressionsGreat customer service!!!
Ronniza Guerra | Expérience généralegreat experience
Janna Morwill | Expérience généraleI was very satisfied ,keep up the good work
Gloria Alejos | Expérience généraleAwesome experience I would definitely go back!!
Tyshell Klinedinst | Expérience généraleThe manager Joseph was unfriendly. I felt rushed through out the process. I also had many of my things ruined with rats biting through items, including a sofa. I found atleast 3 dead rats.
holly clarner | Expérience généraleExcellent place, great customer service!
Ivonne Curiel | Expérience généraleHorrible customer service manager would try to leave when customers wanted to talk to him he was more interested In some little girls outside
mike alvarez | RéservationOwner needs to be more friendly to his customers show a least a smile even if he dont feel it, cause customers are what keep him in business
Regino Aguirre-Garcia | Expérience généraleCustomer service needs work all. insensitive to customers. Staff not well trained. Close too early and have to pay a fee after hours. Temp control too warm inside Great location. prices to high
REBECCA SANTOS | Expérience généraleAwful experience from general manager (Joseph) at SW Military location in San Antonio Texas to corporate office (Marissa). I would never recommend U - Haul to anyone. I did not move out on 4/30/2018 .
Delia Lopez | Expérience générale