Customer Reviews for U-Haul Moving & Storage of South Park

2627 évaluations

1826 SW Military Dr   San Antonio, TX 78221
(@ Logwood E Of I-35)

(210) 922-3666

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(210) 922-3666

1826 SW Military Dr
San Antonio, TX 78221
(@ Logwood E Of I-35)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH D. 
Évaluation :
4

Insure reservations are final when booked online. Give prompt notice to costumers that a reservation has been cancelled or changed

GABRIEL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rogelio V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lakeisha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES O. 
Évaluation :
5

Improve answer time on 800 calls to U-Haul. Some wait times are very long. There was also two last minute changes on my pick up location, but I did get the trailer requested, so that was good and the final location, although far from my home, did an excellent job and staff was friendly and efficient. Also, the nice lady at drop off location was also awesome.

GERARDO Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY A. 
Évaluation :
2

Train personal to admit to making mistakes & not cover up by lying to customers to there face. Manager has very bad attitude when asked to help his employees with corrections. Been to this location many times & this was my worst experience.

Ruben G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DEBORAH L. 
Évaluation :
5

In and out fast. Thank you.

VICTOR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TREVER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES P. 
Évaluation :
5

All notes on first comments box

TONY R. 
Évaluation :
5

Nice professional staff and availability of vehicles. Good hours; open on weekends. Been using this location for years. Merci.

HEMNAUTH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
5

Associates were very friendly and went above and beyond to help and accommodate my needs. 100 % recommend this location and uhahl representatives who work here!

SARAH C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WENDY R. 
Évaluation :
5

N.D.

Byron G. 
Évaluation :
3

Has reserved online. When we got there things took longer than anticipated because numbers weren't matching up. Ended up having to do everything again.

JOSUE R. 
Évaluation :
1

When your customers reserve a Uhaul honor what they requested and reserved and not make changes when picking up truck. I had requested a 20 ft. truck and when I arrived I was given a 26 ft truck. I showed them the email on my reservation and conformation and they still not honor it. I was told a text was sent out to me and I let them know no text was sent with any changes. The size of truck was not what I needed for my move. I was told I would have to wait to hours to see if I could get a 20 ft one. On the lot they had many 20 ft but was told those were already reserved. I reminded them I had also reserved the truck. I had to pay the movers extra to have my items secured so they would not be damaged. Very disappointed with the SAN ANTONIO UHAUL STORE. I did not have any issues with the drop off store in Edinburg. Also Jasmine at the san antonio store had me drop off at a further location when one was closer to me. I asked her I could drop off at the one located nearest to me at University drive store and was told she would later send me information on where to drop off. Which she did and it was the one farthest to me. I was on a set time schedule and I couldn't wait two hours for them to find me a 20 ft truck. That day was so hectic as moving is but this was by far so disappointing. I will not and never recommend this store in San Antonio on SE military. Such a big city and company with no type of professionalism. It was ridiculous to be given such a big truck at the last minute. Also the pictures they tell you to confirm before you leave forthe lot are old pictures. That day it had rained all morning. The pictures they said to confirm were taken on a sunny day. Once again very disappointing experience with your services.

CYNTHIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Domingo C. 
Évaluation :
5

You guy's where great.... People where really nice and great location....

Denise C. 
Évaluation :
1

You will not get any reference from me as this was the worst costumer service experience I've ever been privy to

MICHAEL B. 
Évaluation :
2

You need more parking, there was no where for me to park to pick up the vehicle, everything was taken by company products. There was only 1 person working the counter, and a lot of people inside. The truck was not well maintained, and the dolly attached to the inside of the back of the truck was in a very inconvenient spot for loading and packing the truck.

SAMANTHA H. 
Évaluation :
5

The return attendant was very courteous.

BERNARDO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN F. 
Évaluation :
4

I went in to rent a car dolly and informed him that I had to drive out of town and pick up a stranded friend. The employee said no worries and got me going. It was right at the close of business. When I did a self return no longer that 12 hours later. I get billed for two days. I think that's a scam. Especially since it's not like anyone could even rent it since the store wasn't even open for the next business day. The sad part was looking at the contract that was printed out after I electronically signed it, stated that I would return it before 10:45 p.m. That wouldn't have been 5 hours of use. Yet I'm getting charged for 2 days.

JOEL C. 
Évaluation :
5

Great all around service.

THOMAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARISSA D. 
Évaluation :
1

Rude customer service at different location off of hwy 90

Alexandra S. 
Évaluation :
2

Better customer service. Feels like it's a bother to rent from this location.

DANIEL G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACOB S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
1

Check tires, i had a blowout in your truck and the tire technician said the tires had low air pressure

STEVE L. 
Évaluation :
3

I rented a 5'x7' enclosed trailer. The original location where I have a storage unit was out of the "wiring" needed to hook up the tail lights, so I reserved a trailer through my original location for this location. After I arrived, the inside representative did NOT honor the price I secured for the trailer and I was charged more. Very rude and unprofessional. The gentleman outside did hook it up for me and I had explained to BOTH men I would be returning it within a few hours but it would be after hours for the drop off. The man that connected the trailer said to take pictures of the trailer and where I would park it as theft has occurred, then to.upload the pics to the link I was sent on my phone. I did just as I had been instructed and took the pictures then left. Unbeknownst to me, the link would not allow me to upload the pictures. I had to return back to the place where I had dropped it off and take new pictures. An extra trip back was not what I had anticipated and was inconvenient after a long day of moving.

TAMMY Z. 
Évaluation :
3

My U-Haul schedule was changed without asking when I booked it weeks in advance, the lady on the phone was super rude, and the new place only had one worker on a busy Sunday.

Wesley J. 
Évaluation :
5

Everything was great

Jesus G. 
Évaluation :
5

It was a great experience and I highly recommend using them

manuel G. 
Évaluation :
2

I had no problem renting the u Haul. The front desk was very helpful. But us as customers we need to be careful when checking/returning In. I literally use the truck for about an hour in half. I don't know if they thought that because I was a women I didn't know about mileage or the gas. I totally did the math on my mileage it was 40,2 miles. And my gas was at 3/8. He was trying to over charge me saying I went over my miles and I didn't replace the gas. Over all total I pay was 79.24. For an hour. I will never again use u haul I rather pay someone with a truck. Make sure to do the the math on mileage and take pictures of the gas.

Elizabeth R. 
Évaluation :
5

Staff was very professional and willing to help

Bradley H. 
Évaluation :
4

We waited a while before someone came to help us check in truck. I was already in the process of online check in when gentleman finally came up.

PRISCILLA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANE M. 
Évaluation :
4

Get more employees one person doesn't seem to be enough so customers can do business faster and don't have to wait in line so long.

Claudia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giselle B. 
Évaluation :
2

When making the reservation i informed UHaul rep. of the extras I needed such as mattress bag and other items. He said I didn't need to add to reservation and that I could get the items when I pick up my rental. WRONG!! I arrived 15 mins. before requested pick up time which was 11. It was so busy I didn't actually leave UHaul location until 11:30. I needed 4 mattress bags & location only had 2. I requested the rental for 24 hrs. the rep. I spoke to said UHaul was flexible about drop off time. WRONG AGAIN!! UHaul charged me for a whole additional day even though the rental only a few hours after deadline. WHAT AN ABSOLUTE THEIF UHAUL SEEMS TO BE!!!!

FERMIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy S. 
Évaluation :
5

Very professional fast and very friendly please keep up the good hard work and thank y'all for y'all's service!!!

Carmen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE ALONZO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIAN JR S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL A. 
Évaluation :
5

Very nice customer service.

MICHAEL M. 
Évaluation :
4

Check in and out was quick and easy

BRENDA L. 
Évaluation :
1

Rep the owner was rude

JOSE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONSUELO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE A. 
Évaluation :
1

Customer service was poor, very rude. Must have been way too early for him in the morning. Air conditioner was not in working condition driving over 300 miles in 90+ degree weather was horrible. Will never use uhaul again and will not recommend to anyone.

LUIS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRYCE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL L. 
Évaluation :
3

Availability of moving truck sizes

toni L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eleanor R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lillian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMELIA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANTIAGO C. 
Évaluation :
5

Nice people and good everything

Heriberto O. 
Évaluation :
1

I was charged an additional 25 dollars to clean when there were only a few leaves I didn't t clean up. That is cause for me not to return to this site. The truck wasn't even dirty. Shame in the guy who just wanted to charge an additional 25 dollars. Whoever helped me was very condescending and didn't seem to want to be there. This place apparently just wants the money and has no concern about the actual client. What if a I didn't have an additional 25 bucks. It is very inconsiderate and in ooor taste.

Rogelio V. 
Évaluation :
5

Very satisfied with the service provided. Thanks

ARTURO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BUFORD M. 
Évaluation :
1

There was only one person working at the desk and he was pretty rude. When I returned the vehicle I was looking for the drop box and couldn't locate it. Therefore I went inside to return the keys since I paid my balance through the app. Once again the person who helped the first was multitasking and rude. I told him I wanted to drop off the keys since I already paid through the app. He didn't believe me and kept walking to the vehicle. At that point he checked his phone and realized what I had told him about paying for the rental already. He was condescending and will not go back.

Nancy V. 
Évaluation :
1

I was overcharged when I call the location they put me on hold for 30 minutes and then they hung up on me

CARLOS A. 
Évaluation :
5

Great service on this visit with Vanessa .

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura F. 
Évaluation :
5

Shorter wait time hire more staff at check in desk. But other than that everything went smoothly.

DIANE C. 
Évaluation :
4

This is the only location that is organized. This time though, they didn't have the keys ready and didn't know where they were. They found them after a few minutes, which negates the convenience and rapidity of using the mobile check in, bit at least they had the vehicle...which is better than my past 3 experiences with u-haul (other locations).

Logan O. 
Évaluation :
5

N.D.

GEORGE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MONA A. 
Évaluation :
5

Very good service.

PATRICIO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH G. 
Évaluation :
2

The owner speaks to you in a very condescending way and you wait on line for over 45 minutes to get help. This location needs more staff and better management.

Alex M. 
Évaluation :
5

Great customer service, great hours of business, easy to rent and return

JESSICA G. 
Évaluation :
2

I returned truck with more gas that it had to begin with and was charge for gas, called to just let them know about it and lady was very rude. I have pictures of gas gauge for same reason.

MARCO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria M. 
Évaluation :
2

The people there were amazing very helpful and knowledgeable. However the equipment was old and dirty the engine light of the truck I rented was on I was afraid I was going to break down. Definitely going else where next time

Ruby S. 
Évaluation :
5

Staff were friendly and and very helpful. It took less than 15 minutes to return my reservation. I'm very pleased with the level of service.

Juan D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JESSE H. 
Non reviews have been submitted for this location.

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