The store manager was amazing she helped me with everything I needed.
Juan D.Customer Reviews for U-Haul Moving & Storage of South Stafford
Testimonials From Recent Customers
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good service. No further comments
ROMEO C.Excellent
SHARON A.Humorous and fun group of people. Always helpful. Always have really clean vehicles. Just top notch all the time. Glad to know them.
COLLEEN Y.It's disgusting that we spent over $100 for a truck that's “19,95â€, had to pay for gas, weren't allowed to return it before our deadline, and didnt even get the supplies that I paid money for. We'll never be using uhaul again and we're vocal about it.
NICKCOLAS G.Pick up was relatively smooth. But when I called the location later to clarify something, it went to a answering service even when it was during location open hours. Answering service said the person at location would call me back but till today hasn't!
RAJNISH K.Ms D-An is the bomb.com! She has such a beautiful spirit and she's very knowledgeable on processes and products! They are close to my new home and when I move I will be renting from this location and I hope to have the pleasure of seeing Ms D-An in action again. Thank you !!
Ebony F.Fantastic job. Keep up the good work.
SANTIAGO P.i am yet to receive my closing invoice
RAJESH W.Place your request on line and then go to the location goes faster cause everything is already completed
Valrica W.Store manager (D-AN Smith) was very helpful and provided excellent customer service
Stephan D.No Comments.Had A Grt Experience!!!
KARL Y.The lady was GRATE !
Ricky F. | Premières impressionsTruck's cargo bay light wasn't working Truck's cargo bay lift gate rollers were missing or off the rails. I had to adjust them. Instead of 24 pads only 12 were given Furniture dolly initially was missing and had to ask for it at the last minute before exiting gate
ASHOK K.Get courteous professionals.
Paresh J.The start mileage was wrong in the app, had to go to the counter to sort it out. Turned out that on check out the start mileage was wrong again and had to go back in the queue inside once more. What would I have done if had showed up after hours? Pay the $250 over charge in the hope U-Haul would do the right thing. The location is also VERY tight for 26' rental trucks especially when trying to return and the staff on duty doesn't open the remote controlled gate. I will never rent from this location again. I will look into other options next time round besides U-Haul. Disappointing and frustrating experience. Oh and I don't like to be called ‘baby' and ‘honey' by U-Haul employees serving a customer. Seriously…
Patrick N.The manager was not pleasant and she left before closing so I had to close my own account. The equipment was nice, clean and reliable but customer service was below average.
DEMETRIA D.Folks at the location were really friendly and helpful. Great customer service!
Craig K.Over all it was good. I had this unit for about 10 years. I had severe medical issues during that time and my husband of 38 years had recently died. I was unable to go there for a very long time. Recently I went there and had forgotten exactly how to open the door. The lady manager was openly agitated because I needed help. She made it obvious that it was a bother and I should have known better. Just a reminder, people representing a company have no idea what their customers are going through. Being patient and showing a little kindness when what appears to them we should know better, goes a long way.
LYNDA H. | Expérience généraleThe customer service men working the desk need more training. On pickup they could get right it took over 30 minutes for pickup. When I returned the vehicle they had line. The young lady told me that could leave the key in vehicle and they will check it in and send email. The vehicle was returned on full tank gas but I was charged 60 some dollars for gas. I only drove total 11 miles. Please get the staff at this location trained. This is inconvenient to customers for this poor customer service. I rent from Uhaul often. Very disappointed.
Jennifer M.It was the most horrible experience I've ever had. I had to pay extra for things I didn't select. Workers were unprofessional and did not do anything to remedy the situation.
MERRIAH W.D-an did a great job for us .
allan P.D-An and the other employees are always great whenever I need U-Haul I always use the Stafford location they take good care of there customers
JAMES J.ABSOLUTELY NOT... NO WAY.. YHE WHOYE WOMAN MANGER WAS HORRIBLE.... HORRIBLE. She should not be working in any position that involves people. I really thought the woman was high or drunk the way she was talking to me and the man that was with me to drive the truck. I am not going to write one review but I am going to report this business to the BBB. I am a pastor and it is out of character for me to say these things about anyone but I am going to warn EVERYBODY I can so they can avoid the experience I had this morning. It is obvious that the two African American men are scared of her the way she was talking to them especially they one she was demanding to do things in her apartment because she was having a party latter that day. And they just "lapped it up" like lil puppies. It was a HORRIBLE start to my day and I will NOT be back.
EDWIN B.The process to pick up a truck is so rigorous and not timely. I believe we waited to pick up the truck for at least 30 mins. Please make the process smoother.
ANGELA B.I can truly say that the staff has been super nice. The issue I had kind of put a damper in my over all experience. I reported that the pull down door was not working properly to one of the staff members. He said he needs to report it to the store manager the was about a week after i got the storage. I gave him my extra key as he requested to have access to do the repairs. I move out on this pass Sunday the pull down door was never repaired. I've moved to cubesmart where when requesting repairs its immediately.
CARLTON J. | Expérience généraleI dont think there is anything. I could not have asked for it to go better
DONALD R.Employees were very knowledgeable and helpful. They were very welcoming and made you feel like they were glad to have your business.
ALBERT R.Everything is okay except the lady in there little rude.
Mike D.Excellent service à la clientèle. New staff member assisted me today. He only in the job for 2 days and his customer service is impeccable!
RETHA B.D-An Smith is wonderful. Always very busy, but kind, caring, cheerful and friendly.
Steve L. | Premières impressionsThe truck would not drive. It had 200k miles on it. And very unreliable truck. I had a one day reservation but ended up four days without using.
MUHAMMAD H.The two men in the front were extremely helpful and made my experience a great one! Thank you so much and so grateful for their help as getting the truck was last minute for us.
ESMERALDA A.Just have a little concerned about a few tears at the ceiling Of the unit I was reassured by one of the representatives for U-Haul there was no leak
Saritha C. | Premières impressionsOnly negative is getting charged for a full day ($69) for being about an hour late on the return.
unyime O.Great experience. Easy fast and touch free!
LACEY CONANT R.When going on a one way trip, location truck should have in there moving blanket and a hand truck. I think when paying all that money for my trip like that it should be included.
Rene S.When you have a first time customers doing towing you need to give a hands on demonstration how to hitch, not a video. Also need to demonstrate the brakes system for the auto trailer. My trailer wasn't hitch right by the staff, when putting my vehicle on the trailer lifted off the tow ball. Also one of the wheel for the trailer caught on fire.
Rene S.The staff was very helpful and knowledgeable.
Orchester B.Fuel tank was near half upon pick up.
DAVID D.Probably not going to happen anytime soon, however, maybe the truck design engineers can allow a little bit more leg room for the brake pedal. It's fine for someone 6 ft and under but my son is 6‘2“ and he had to use his left foot to brake because his right foot kept slipping off the brake pedal.
Eveleo J.The reception was OK. People were slow. During the handover of the Van, they did not go through the car for pre-trip. The car was dirty from outside. When I drive away to find out that the Tire Pressure Management system is malfunctioning. It gives a false low tire pressure alert. The windshield had one long crack and a small streak. Other than vehicle did not have any issues. Merci
Mahmut S.Merci
TYRONE J.I had a pleasant experience. Everything was as promised and very convenient. Price came in lower than estimate
Srikrishnan L.Although we had some past issues! I was very satisfied!
Cornelius B. | Premières impressionsStaff very helpful!!
Gillian R.Easy fast drop off
Christopher D.Make sure the gas level and mileage settings are correct.
Bernard S.DO NOT RENT FROM THIS PLACE YOU'LL REGRET IT!!! The employee Hope is awful!!!! Shitty customer service, never explained any fuckin thing, never told me where to leave the key after hours when dropping off, THEN has the fuckin audacity to call her manager complaining about me leaving the key in the truck (because idk what else to do with it), but I bet she didn't say was it's her fault she didn't give me any proper directions before leaving. Called me back telling me "oh it'll be another $160 cause they have to get the key out of the truck, ontop of your original payment OF $160..) I SAID HELL NO, I had a 10ft truck and a fuckin dolly that isn't going to be stolen on my name so yeah I put the key in the truck so ya better tell ya boss TO TAKE IT OFF YOUR CHECK since yall already WAY OVER CHARGER ME for a 1 day, 10ft truck only put 5 hours.... The fucking quote online said ( 56,79) FUUUCK UHAUL and they trash uninformed employees trying to make me pay shit cause THEY CAN'T DO THEIR JOB!!!!!
RICHARD G.Very nice and quick in and out. Office space is clean but definitely smells of cigarette smoke. Other than that, very good experience. Staff was nice and way to work with.
Laura P.Not sure what the name is of the older African American women who helped me but she was so sweet. The young pink haired Caucasian women on the other hand not so much. Very unprofessional & horrible grammar.
ADRIENNE S.There were no empty slots to park the vehicle when we returned it overnight.
Jay P.It's must be a scam. That someone used my name or email to rent the truck. But you're guy did not catch. Since the last time the scenario happened to me on 2019. I have not rented anything from Uhaul at all.
SHEIKH S.Nothing everything was perfect
Derrick M.The staff are good and friendly but the own she is the worst human being with bad attitude i had ever met in my life who was comfortably rude. Even a customer complain of her terrible attitude toward customers.. I regretted going to the location. My rate is 2/10.
OLUWASEGUN A.Excellent
Joseph D.The service was excellent today.
SHERRY H.Turn in location was in poor condition and did not close my contract for three days after turn in. The Turn in location also had no employees who spoke english for 45 minutes after my arrival to make sure there were no problems with the turn in. As a result of this I missed my flight out of the country and had to reschedule to leave the next day. This has caused me a lot of problems because I had set up a pick up from the airport that had to be canceled and I had to make entirely new arrangements. I'd have legal grounds to sue the dealer to recoup my expenses lost due to having to reschedule my flight. Please train dealers to do better.
PAUL M.Excellent service in Stafford, helped me when I didn't know what I was doing. Would definitely recommend!
JONATHAN M.I appreciate the service I received, the manager was nice and accommodating.
Cheryl W. | Premières impressionsHope was very helpful.
James S. | Premières impressionsEveryone including the manager have been super nice and helpful. Made me and my family feel welcomed when we moved into our unit. Would highly recommend this U-Haul Moving & Storage of South Stafford to friends and family!
Jennifer L. | Premières impressionsHope was very attentive and knowledgeable! Made the process a breeze !! Thanks Hope !!
Hasan A. | Premières impressionsMy card was charge twice and still no resolution
Claudia C. | Premières impressionsHope was amazing!
Benjamin H. | Premières impressionsD-An was very helpful
Miguel L. | Premières impressionsD-Ann was excellent
Aaron D. | Premières impressionsManager Ann-D & her Staff Luke, Hope, Jackie ,etc are Highly Professional, Kind, Expeditiously served us.Amazingly Fast, Compassionate Customer Service. We Recommended Family & Friends bec she very Knowledgeable & Excellent Problem Solver for All her Customers. Thk you All
DELCINA M. | Premières impressionsSamantha did outstanding job throughout the process.
BRUSE H. | Premières impressionsDeanne is absolute best. She is always so kind and helpful. She made last minute accommodations for me with a smile. I could not have asked for a better experience with Uhaul. Out of all the times I have moved and needed storage, no matter what part of Houston I'm in, I always only use her location to store my things because of how kind, warm and welcoming she is.
JASON B. | Premières impressionsNever disappointing dealing with the fine folks at this location. Choosing this facility was a choice I made do to prior experiences I've had. The people there are always there to help you
Thomas M. | Premières impressionsYour service is excellent. Courteous and very helpful. My husband and I feel secure leaving our property in your care. Merci.
Inez P. | Premières impressions