Customer Reviews for U-Haul Moving & Storage of South Streamwood

1024 évaluations

529 E Lake St   Streamwood, IL 60107
(can only enter from lake street eastbound)

(630) 483-0608

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(630) 483-0608

529 E Lake St
Streamwood, IL 60107
(can only enter from lake street eastbound)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Check all tires and equipment before having a customer check. We got a flat tire within only 10 minutes of leaving uHaul pick up location, with no incident to cause it. It took a little over 2 hours to actually get help with roadside assistance and being 9 months pregnant, this was very upsetting.

Joseph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDDIE G.  |  Premières impressions 
Évaluation :
5

Kevin was wonderful. Efficient, friendly, knowledgeable and very helpful. I would definitely recommend Streamwood Uhaul for my future truck rental and storage needs!

Shannon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONNIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damien D. 
Évaluation :
5

Jakob Worel has the best customer service. Very helpful I'm visit again.

Theodore M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan L. 
Évaluation :
5

Though there is a sticker saying to use parking brake, I was unable due to it being broke. Otherwise, everything was great!

DEBORAH B. 
Évaluation :
1

No parking. Had to park in the grass and my car was stuck. This place was more of a hassle than it was worth. Other uhauls are better than this

Cameron H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROLINE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD G. 
Évaluation :
5

Everything was perfect. Pick up and drop off. Very helpful and friendly staff

RAMON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOINETTE G. 
Évaluation :
4

You could raise your swipe boxes, as they are awful low for a pick-up truck

Michael F.  |  Expérience générale 
Évaluation :
5

Stan and Jakob went above and beyond with making this the smoothest move ever! From checking in, to showing us the truck and all through the return! Very accommodating

Christina M. 
Évaluation :
3

I was told by the associate that blankets and dollies would be in my Truck I rented the biggest truck uhaul make and just dissappointed..

ANTOINETTE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN W. 
Évaluation :
2

More employees, location had 1 employee doing everything. I waited an hour to rent a pickup seriously was not a good idea to rent from here. Uhaul is abusing their workers and making customers upset by the lack of business practices

NICHOLAS B. 
Évaluation :
3

Crowded during return. Only one person woriking. Tried to return online, but could not do. Had to return later when not crowded to check out.

Alan D. 
Évaluation :
4

Just dropped of the trailer after hours, didn't see any staff there.

GLEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel B. 
Évaluation :
1

We waited over an hour to get our UHaul and even Fter losing an hour they didn't give us any more time to make up for what we lost. This was the worse experience I've ever had with Uhaul.

DAVID H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Adrian P.  |  Premières impressions 
Évaluation :
1

There was no where to park when I picked up my truck. The attendant was over whelmed and very rude. There were 10+ people waiting. I had ride share pick up and was still there for 45 minutes. I barely made it back in time for my return because of the delay. I will never use this location again. There should be a notice when renting that parking is unavailable.

Dominic H. 
Évaluation :
5

Both the guys were great

BASAB B. 
Évaluation :
5

Staff at pickup and return were helpful and courteous. Merci.

Joseph L. 
Évaluation :
4

The self check process was horrible from start to finish. This had nothing to do with the workers besides the lock being on the wrong truck which was corrected quickly. Was not able to do the check out on the phone when returning the truck because of the website

Brandon C. 
Évaluation :
4

More help needed at the front desk.

NAZZARENO R. 
Évaluation :
5

excellent the people who attend are very kind and guide in the whole process, good attitude and pleasant smile and treatment

NINOSKA M. 
Évaluation :
5

The 2 gentlemen that were working that day were very friendly and helpful.

CATHERINE C. 
Évaluation :
3

The people that ran this facility were kind and curious. I was very pleased with them.

Dawn H.  |  Expérience générale 
Évaluation :
3

The text link that was sent to me just after check in to report any damage or issues did not work, so I could not report that the rubber door liner on the driver side was almost completely off or that the gas tank was only at 3/8 instead of 1/2 a tank. When I pointed out the gas tank issue to Kevin upon return of the vehicle, he talked to me like I was an idiot, saying I should have reported it in the link that was sent to me. When I pointed out that I couldn't report it because the link was not working, he brushed me off. So even though I got a vehicle that was 3/8 full of gas, I still had to bring it back at 1/2 a tank or face a fine. I did not enjoy this experience, and I don't like that I spent 117 $to be talked to like I was an idiot.

SCOTT M. 
Évaluation :
3

I booked a smaller storage for less money but when I showed up, they didn't have my booking. As it was last minute, i had no choice so ended up booking a much larger unit for more money. They should have offered me a discount for their mistake.

Syed I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LETICIA H. 
Évaluation :
1

I gave back the truck on time and still got charge the next day fee, the instructions to return it weren't clear.

roberto S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE F. 
Évaluation :
1

There was a one hour wait to get the truck I rented. The gentleman working had to continually go outside to get the things rented. There should have been several people working to make the flow faster.

KATHRYN S. 
Évaluation :
5

Raphael was beyond service, everything was clear and well explained. All doubts and questions were responded. Truck was very clean and service overall was really fast.

ORLANDO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN N. 
Évaluation :
1

Pick up time 11am. I arrived 11 and waited in lobby to be helped. 11:01 received call and voice mail (phone on do not disturb) and it was Uhaul calling saying the previous renter had not returned the trailer. Was given 50 $credit and manager found another trailer nearby that was supposed to be available. I appreciate him helping. It would have been more helpful if Uhaul did not schedule back to back rental. If a customer does not return the item it lets Uhaul contact the next person before they make a drive, which for me was over an hour.

RUTH L. 
Évaluation :
5

Very well maintained

BIGYAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINALD S. 
Évaluation :
5

Quite smooth and enjoyed the offered service.

SEI I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin D. 
Évaluation :
5

This was our first time renting Uhaul trailer and the customer service was excellent at that location. The pick up was pleasant as well as the drop off. Excellent service.

Alberto M. 
Évaluation :
5

Very friendly staff ..very helpful..

Virginia R.  |  Expérience générale 
Évaluation :
5

Very friendly staff

MACIEJ M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tsolmon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DINO F. 
Évaluation :
5

Rafael was as welcoming, helpful and knowledgeable as can be.

Dragan N. 
Évaluation :
5

Our experience with both locations was great

Timothy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATHAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN R. 
Évaluation :
2

Rafael in Streamwood was very friendly and helpful. Aside from that my pickup experience was infuriating. The 24/7 pick up process was a complete pain in the ass. I arrived at 5:50 for my 6:00 a.m. pick up. Started the process of trying to pick up my equipment. It said to go to the U-Haul website and start the process, so I did. Both the website and the application told me they could not pick up my location so I was forced to stick in the barcode. Neither the website or the app could pick up the barcode. At this point I've been trying to do this for about 20 minutes. I reached out to chat support who then directed me to upload my driver's license (which I already did two days ago) that took another 5 minutes or so. After that, I was asked to provide alternate contact information so I did that and still could not get in. Once that was completed and confirmed, they asked me for yet another alternate contact. Since it was 6:30 a.m. on a Saturday my alternate contact did not pick up and my chat associate let me know that. I told them that it was because of the time of day they were asking me to do that... 630 am on a Saturday and my contact was likely sleeping. Because this whole process was now over 30 minutes, I tried to contact the location manager. I expressed my frustration to that person and they let me know that luckily the building manager was on the way. Once he arrived, I was able to finish the rest of the process.. almost an hour after I got there.. defeating the entire purpose for me picking up early. The only step that I knew to take ahead of time was to upload my license, which I did. Had I known all of the other things needed to be done I would have waited to make sure I could have been helped by a building manager. My suggestion? Make it clear on what needs to be done ahead of time and provide a simple QR Code or a code to a lock box like everyone else does these days. I would have had no trouble doing any of this beforehand. You sent a text for the drivers license upload but didn't care to tell me that 2 alternate contacts, a reupload of a driver's license, and a broken location recognition process would hold me up when I got there. I'm glad that at least Rafael and the equipment were good so that at least made up for some of the frustration. Also.. get a parking lot.

Tyler C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew K. 
Évaluation :
1

The evening checkin agent should value a customers time. Not spending 25 plus minutes on a vehicle to sanitize it, put air in tires, sweep it, fiddle around with it and disappear in the back parking lot while a line of customers wait all the way out into traffic on lake street. Cleaning and arranging should wait until after customers have left. Then to treat you like a dumbass because you are trying to pull in the lot to safety of traffic is unacceptable. We had to drop trailer in lot without receipt because your agent was incompetent to deal with more than one vechicle every 1/2 hour or so at his convience. Uhaul guaranteed our reservation at another location ended up sending us to 2 more locations driving 25 plus miles outta of the way to get a trailer that wasnt even what we reserved. To top that off we tried to drop trailer at another location in Arlington heights because the trailer was not towing properly swaying all over . Checked online for tow rating and saw trailer was to large for my vechicle was reason swaying. General Manager of that Arlington Heights location said we could drop unsafe trailer but would have to pay 164 $relocation charge if we did. Ridicilous , no concern for safety just need fee to relocate. Then return to incompetent attendant at Lake Street Streamwood location was icing on the cake. Our Uhaul experience was the worst customer interaction we have had the unfortunate time to endure. We assure you it will be a very long time if ever we will use your non-service company again. Ryder and Hertz have just earned new customers thanks to your Guarantees never seen or offered for the waste of our time this day. Respetfully submitted, Your now former customers

STACY M. 
Évaluation :
5

Such a nice guy. Totally patient and helpful with me. I have already recommend this location to someone

EMILY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO O. 
Évaluation :
3

Due to the first of the month the place was very busy and only one person working to assist customers. They had to call another person to verify who you were, no identification asked for at the service desk.

Al J. 
Évaluation :
3

This was my WORST experience with Uhaul, and l'm really really upset that the BAD service was only the start, returning the equipment was a completely different experience, it ended very well. I made very specific request to make my entire transition a lot less stressful moving from IL to AZ. A small truck for a single bedroom, ramp for my motorcycle and another piece of equipment to tow my car. Rod my motorcycle because it was necessary to load that before the trailer is attached. Once the trailer is attached the ramp is no-longer accessible. The original site didn't have the right equipment NO RAMP. Uhaul directed me to another location, this time 3rd party-site. Arrived to location, the door is locked, found a window knocked for service. I was forced to upgrade sizes from 10ft-15ft truck, DIDN'T NEED THAT MUCH SPACE, but okay. I'm just happy to have equipment at this point, loaded the motorcycle strapped it down, off the get the trailer at a completely different location before it closes due to business hours of operations.

MARCUS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M.  |  Expérience générale 
Évaluation :
1

No clear directions. Put signs up so customers know where to go( especially when dropping off). Staff un helpful. Multiple confused customers. As a large corporation learn how to hammer out and make these processes easy for the customer.

Ryan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanelle B. 
Évaluation :
1

The staff was very rude and untrustworthy. I even called the General Manager who promised compensation for my experience and I never even got another call from him.

DONALD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
5

Rien

MACIEJ M. 
Évaluation :
1

The bigger issue is that they left in it tow haul mode which eat the gas and they also gave me a 1/2 filled truck. This was not only the worst but terrifying experiences having to super rev the truck. Next time they need to explain what driving is

MOTUNRAYO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRZEMYSLAW H.  |  Expérience générale 
Évaluation :
5

Thank you, Jerry and Kevin. Best wishes moving forward; have a blessed and prosperous year.

Samantha C.  |  Expérience générale 
Évaluation :
4

Hope the wait will be shorter for online checkin

PAUL CHRISTIAN M. 
Évaluation :
4

After returning the truck, the final receipt was emailed to me. I wasn't carrying a phone to check the charges. When I got home, I found that a hand truck was added to my bill by mistake. I called the agent and was told I had to go through customer service to have the charge removed. I tried calling customer service, the recorded message said 20 minutes for the next operator, I hung up after 47 minutes having received no help. I then used the online chat feature…a little slow to have someone connect…but it did work and the charge was removed. I would recommend that the agent at the rental office be required to go through the final charges before emailing the receipt if you are not providing a paper copy.

ROGER S. 
Évaluation :
5

Gerry the owner was great to work with and is very dedicated and a great guy! Merci

Jeffrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENNAN R. 
Évaluation :
5

Jerry is the best! Can't do better because it's already the best! Thanks, Jerry!

LOUISA K. 
Évaluation :
3

The customer service for me was excellent. The problem that I had was that there was only one associate working. It was very busy and it took an extremely long time to get service. That poor associate was definitely over worked and frustrated from the stress of the job.

TANYA W. 
Évaluation :
5

Le personnel était amical et serviable. Equipment was ready when expected and worked flawlessly

Dave M. 
Évaluation :
5

Friendly and competent staff. Qick and courteous.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

A C B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clyde H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NAUSHAD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W.  |  Online Move In 
Évaluation :
5

Professional staff and well versed in their rental products

Thomas C. 
Évaluation :
5

Checkout was handled by the owner - quite knowledgeable and the process went smoothly. Good vehicle, in good shape.

RAYMOND E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candice M. 
Évaluation :
5

Great customer service. Thank you!!

Michael S. 
Évaluation :
5

Fix the driver door and the windshield. Add more staff.

Daniel S. 
Évaluation :
2

Idiots blocked the entrances so I had a very hard time returning my trailer

Jeannie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NARANBOLD J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDALL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared P.  |  Expérience générale 
Évaluation :
5

Super friendly staff!

Jeffrey W. 
Évaluation :
5

Great staff, only place to rent from!! Thank you - Mike

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew P.  |  Expérience générale 
Évaluation :
5

Jerry is good person and very professional.

MUHAMMAD A. 
Évaluation :
5

Jerry was fantastic and a pleasure to deal with. Thanks for the quick and easy truck rental.

SAVAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN K.  |  Expérience générale 
Évaluation :
5

The staff were always available and answered my questions. No problems ever! Would use this storage place again if needed to.

SHARON R.  |  Expérience générale 
Évaluation :
5

Well over a year ago we moved from the Public Storage in Hanover Park to your facility in Streamwood and couldn't be happier. Since then I have rented several trailers and Jerry and Kevin have been outstanding. They always pick up the phone and always willing make sure the customer is satisfied. You are fortunate to have such a great team. Richard Konstanzer 630-837-4799

RICHARD K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Syed I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Min L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELINDA C.  |  Premières impressions 
Évaluation :
5

I would definitely recommend U-Haul Streamwood facility Jerry and Kevin were amazing

DELMAR B.  |  Expérience générale 
Évaluation :
5

The manager Jerry was the best most courteous person, he made you feel like family and tried every way to help out the customer. You don't find that very often anymore. I am glad that uhaul has men like him working for the company. What a GREAT asset

Peter C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marie B.  |  Expérience générale 
Évaluation :
5

1st month is free-great offer for me ! It is very easy to come and keep Your staff.

Oleg M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG L.  |  Expérience générale 
Évaluation :
5

Jerry Kevin and Doug we’re all very knowledgeable explained everything to us very well went above and beyond our expectations on help that was given to us Will still use the facility and also definitely recommend it to other people

DELMAR B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT E.  |  Premières impressions 
Évaluation :
5

The guy that helps me check in was great

Darnisha K.  |  Premières impressions 
Évaluation :
2

I reserved a 10x20 and when I came to move in (after setting up everything at home) I was told my reservation was given to someone else and I was forced to rent a smaller unit, thus screwing up all my plans. What good is a "reservation" system if nothing is reserved. Now I have to rent another unit, and it will not be at U-haul. Merci.

Frank E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael F.  |  Premières impressions 
Évaluation :
5

Jerry was very professional and got me set up with my unit quickly.

Daniel L.  |  Online Move In 
Évaluation :
5

Great people, great service! Moving is chaotic as is but things become much pleasant when there is a friendly staff helping you out with unknowns. I highly recommend this location to every one for storage needs and truck rental! You won't be disappointed!!!

Mehmet A.  |  Premières impressions 
Évaluation :
5

Jerry and jake took good care of me

Francine B.  |  Premières impressions 
Évaluation :
5

Jerry was very friendly and helpful!

Carmen R.  |  Premières impressions 
Évaluation :
4

They guys were really helpful and kind

Virginia R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mian R.  |  Premières impressions 
Évaluation :
5

Jerry was incredibly friendly and helpful and great to talk to. Very knowledgeable too!

Jared P.  |  Premières impressions 
Évaluation :
5

Fair price, clean and secure. Staff was great. Thank you.

Kerry F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine M.  |  Expérience générale 
Évaluation :
1

The agent didn't seem to know how to properly set up the account They have my last name misspelled. The lot wasn't plowed and there was so much ice, it was really dangerous.

Lisa D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samson O.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dijion D.  |  Premières impressions 
Évaluation :
5

Excellent customer service all the time. Very impressed.

ralph a.  |  Expérience générale 
Évaluation :
5

Jerry is very friendly and helpful.

Saima A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

glenn b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mir A.  |  Premières impressions 
Évaluation :
5

I will like to thank the gentleman that took care of me when I arrived at the UHaul facility. From the moment I walked in the door he was EXCELLENT in customer service. It has been a long time since I was treated in a professional way. What else can I say, he was GREAT. That is the main reason I came back to Illinois. The professional way a customer is treated.

ralph a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M.  |  Expérience générale 
Évaluation :
5

As I was coming to the location near after-hours, I called U-Haul to see if I could drop off my stuff in storage after closing. Jerry was very nice and let me drop off my stuff....THANK YOU SO MUCH!

joe r.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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