Customer Reviews for U-Haul Moving & Storage of South Temple

1 964 évaluations

215 SW H K Dodgen Loop   Temple, TX 76502

(254) 770-3001

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(254) 770-3001

215 SW H K Dodgen Loop
Temple, TX 76502

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I Love doing business with at this location. The customer service is excellent and the Employees are very knowledgeable and helpful. I enjoy coming back every time and I refuse to go anywhere else. Thank you Uhaul for you're great service. Wanda Wingo

WANDA W. 
Évaluation :
5

Wonderful customer service!

MICHAEL E. 
Évaluation :
3

Uhaul is NOT military friendly considering a lot of their customers are military. The need to use a major credit card is totally over the top. I definitely will not be recommending Uhaul to any military service members. Cracked windshield in certain places, the van hadn't been washed in awhile and you could hear wind coming in through the window/door seals.

BRIANJAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD L. 
Évaluation :
5

Staff handled the rental and turn in quickly and helpfully.

Stephen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY G. 
Évaluation :
5

The guys at this location were fast, they started their inspection as soon as I was in the drop off location, they were friendly and industrious at the same time, they got me on my way in no time and I had the emailed receipt before I got in my ride.

David L. 
Évaluation :
5

If I need a storage facility again I would definitely use this place!

barbra P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WALESCA L. 
Évaluation :
5

Wanda and the rest of the crew are awesome. 5 Stars to all!!!

Ron W.  |  Expérience générale 
Évaluation :
5

Have done business with this facility several times. Always a 5 Star experience.

RONNIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candler Lee Y. 
Évaluation :
5

The location is very well kept and clean. All employees were professional and friendly (I encountered three while setting up storage and coming back to unload truck) The entire process was very easy. The facility is very clean and I would highly recommend this location to others.

Candie P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce B. 
Évaluation :
5

Wanda and her staff are courteous and professional. Very helpful with my needs.

Mark F.  |  Expérience générale 
Évaluation :
5

Was pretty simple and easy. Your electronic payment device in the store was Inop when i was processing the rental and pickup. Did it the old fashion way which was not a problem,

ROGER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

5 Star. Best anywhere. Staff is excellent. Love dealing with them. I have two storage units there and have rented trucks from them several times.

RONNIE W. 
Évaluation :
5

Staff should advise customers that trailer sizes are not exactly inside dimensions. I had a 5ft x 9 ft trailer but inside width was only approximately 4 ft 9 in wide. In some cases this creates a problem. Staff at this location was super friendly and helpful.

CLARENCE M. 
Évaluation :
5

Staff was very nice and friendly y'all need to buy them some lunch soon

Anthony J.  |  Expérience générale 
Évaluation :
5

Everything was great... EXCEPT for the roadside assistance the key ended up locked in the cab we waited an hour on hold and still no help the website was not a help either it simply didn't work. So we just ended up calling a locksmith.

JOSHUA N. 
Évaluation :
5

Amazing customer service!

WILLIAM CORDELL C. 
Évaluation :
5

Everything was great

CORY B. 
Évaluation :
2

Received additional charges after return with no communication on this, plus additional charges from the pick up what the hell is going on. I've used u-haul multiple times never had issues before, and had both issues on pickup and return beining over charged.

Trenton P. 
Évaluation :
5

Explain the safe haul 5 $fee. Didn't know about that until I saw the bill. I had already paid 8 $extra for the insurance.

MARK Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRUDIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon T. 
Évaluation :
5

The store Manager was excellent,She went out of her way to help

CLARENCE W. 
Évaluation :
5

All staff were incredibly knowledgeful, helpful and very kind! Best UHAUL I have ever been to!!!

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW G. 
Évaluation :
1

TJ provided terrible customer service. I would recommend finding a different U-Haul at all costs!

ROMEO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
5

This location is always clean, courteous employees, clean trucks and equipment that are readily available. I have used this lication several times and never had any problems. Keep up the excellent work!

TAMARA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANCEL B. 
Évaluation :
5

Very friendly and professional staff.

Clifford E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alicia C. 
Évaluation :
2

Within 10 minutes after the employee installed the hitch and we had left the facility the receiver came off the car. The connecting pin and the clip were not found. By the grace of God we kept control of the car on the interstate and called roadside assistance. Upon returning the trailer the manager said she'd NEVER had this happen before but she WOULDN'T add any charges. Oh, did I mention that the roadside service driver said the hitch was improperly installed.

JACOB G. 
Évaluation :
5

No improvements are needed. Very professional and friendly service. Great people working at this business!

CLIFFORD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLTON D.  |  Expérience générale 
Évaluation :
4

We were charged for 6 UHAUL blankets but they were not in the truck when we checked . The drop off location was nice but inferred that we have no proof that the blankets weren't in the truck and that we may have kept them?! Not sure why on earth we would want to keep UHAUL blankets…. It was a bit insulting since all the drop off location representative had to do was call the pick up location to verify what we said.

Zoe P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERT N. 
Évaluation :
5

The staff you have there is friendly and polite, as well as personable. This was the best uhaul experience I've had.

MITCHELL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN D. 
Évaluation :
5

All the employs were very friendly I had trouble with cell apps and they helped through the whole process I couldnt have done it without them

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford E.  |  Premières impressions 
Évaluation :
3

To not to charge people card just because u can I did everything right last night and still got an additional charge I put more gas in the truck than when I got it. I called the number when I could finished the check in and still got and extra charge I work for liwes so I will pay to rent equipment from then than uhaul ever again

Catherine W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GRACE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIANA T. 
Évaluation :
5

staff were great

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery M. 
Évaluation :
5

The staff were friendly and professional which is hard to find.

Nancy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynette W. 
Évaluation :
5

Don't need to improve nothing...your customer service representative man that waited on me is so amazing very nice and friendly with a smile so pleasant 😊

BETSY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB K. 
Évaluation :
3

You charged me for fuel and l told the guy the truck was not full took a picture and changed the gage but still charged me l accept a refund asp

JESUS F. 
Évaluation :
2

I learned when I went to return this truck that I was given the wrong truck. The truck I was supposed to get was supposed to have cruise control and so driving 1 400 miles and 24 road hours without it was very uncomfortable. The staff were very nice people though.

SCOTT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anntrina G.  |  Expérience générale 
Évaluation :
4

At the time of my arrival, too busy, parking lot was full and I had to block the driveway just to get off of the street

TOMAS C. 
Évaluation :
2

my movers did not show up, I had to take the truck back, it would have been nice if they would have discounted it, since I didn't get to use it… not their fault but could have used a consideration

CHERYL W. 
Évaluation :
3

Y'all use to get back money and now y'all more high and we use truck those days so y'all get some money back y'all don't I gave back y'all and trl the way gave to and I keep for three days I feel Refund it some money back

Sandra J.  |  Premières impressions 
Évaluation :
5

Make sure all windows are clean inside and out! Bugs were on the outside, and the inside of the windows were so dirty I couldn't see out of them at dark !

Taya L. 
Évaluation :
5

All did a good job.

BRUCE Z. 
Évaluation :
3

Had to drive 40 minutes to location due to no vehicle in the town we were located as specified in the reservation. No furniture or regular dolly, so I had to buy a furniture dolly and pay for an appliance dolly that did no good.. Took more than an hour and half to drive and correct problems regarding our reservation as we had to improvise the lack of moving equipment.

JAMES B. 
Évaluation :
5

Ms Wanda and Ms. Parker were wonderful please to work with my experience was wonderful awesome

DONNELL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Van R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRYSTAL S.  |  Expérience générale 
Évaluation :
5

Awesome group of coworkers

EARLY R.  |  Premières impressions 
Évaluation :
5

Great service love the clicker instead of an access code

Anntrina G.  |  Premières impressions 
Évaluation :
5

Wes was professional & courteous! Would recommend and do business there again!

JEFF M. 
Évaluation :
5

S.O.

CHRISTINA D. 
Évaluation :
5

Aucun

william K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERICA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan R. 
Évaluation :
5

Employees were friendly and very helpful

BRIAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD G. 
Évaluation :
5

Easy in and out, staff friendly and professional.

mack P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lori B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHINEAND F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
5

Fasted return I have ever done. Great contactless drop off

ONDREA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marquita G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA D. 
Évaluation :
5

Staff very efficient and friendly quick return processing

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE M. 
Évaluation :
5

Very very very friendly, smooth transaction, awesome communication. Will definitely recommend to all

LUIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SKIPPER L. 
Évaluation :
1

I have been a customer with U-Haul over 40 years . My last visit I was double charge for a 24 hour rental , have contacted both customer service and the rental location 3 times for the last 3 weeks customer service states I should be refunded , but the rental location and and staff at 215 SW H K Dodgen loop just Ignores me. I Really Feel Gyp!

TRACY S. 
Évaluation :
3

Needed one extra hour and got charged for an entire extra day. Not impressed.

Joe J M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

courtney M. 
Évaluation :
4

Just be a bit more conscious of appointment times. Overall though, everyone especially the installer, was very friendly. I am Pleased with the installation of the hitch

Elaine H. 
Évaluation :
2

Did not have equipment when we arrived, had movers waiting at our storage facility 36 miles away. I would not recommend uhaul at all to anyone - not just this location- the poor women working tried their best and I ended up with a smaller truck, paid movers for time that I didn't get to utilize because my truck was not ready. Uhaul is just awful!!

CHRISTOPHER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RIDGEWAY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST B. 
Évaluation :
1

Staff was terrible and rude, no communication, and manager and customer service rep were not helpful, simple questions were treated as if I were an idiot. The truck on the app was completely different, and they acted like I was an idiot for asking what should be done, the number was the same but the picture was 100 % different, I couldn't accept the truck with that big of an error, and the manager when I mentioned it blew me off. when I estimated mileage they acted like it was too much, but I was renting a vehicle based on my needs, not that I got the vehicle I requested. Cost me over 100 $more because policies on the site aren't clear and I was not able to use the card I had available. Do not expect any staff at this location to care about anything.

MICHELLE K. 
Évaluation :
5

These guys are great!

Raquel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
1

The lady working the front desk yesterday evening around 5 was rude and wouldn't help me at all.

Marie C. 
Évaluation :
5

They were very respectful and friendly and very helpful.

OVEY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN H. 
Évaluation :
5

I was very pleased with my experience. It was a very quick check in & the vehicle was promptly brought out. Staff was pleasant.

QUEENIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth J.  |  Premières impressions 
Évaluation :
5

Representative that helped us with the storage unit was very friendly and helpful

Jose S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel M.  |  Premières impressions 
Évaluation :
4

"THIS U-HAUL HAS 'ONE' OF THE BEST MEN TO MAINTAIN CLEANINESS IN THE STORAGE UNITS', GREAT JOB, 'DIDO'!!!!!"🙂.

cynthia l.  |  Premières impressions 
Évaluation :
5

Wanda was very helpful in securing my second unit.

Mark F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W.  |  Premières impressions 
Évaluation :
5

Wanda and the rest of the staff were excellent. I needed a 10x20 but none were available. I rented a 10x10 but did not put anything in it. A few days later they let me know a 10x20 was available and we were able to change me to the 10x20 and U-Haul only charged me for the day for the days I had the 10x10 rented. Nicest people I have ever dealt with. Thumbs up to Wanda and the staff.

Ron W.  |  Premières impressions 
Évaluation :
4

Good job!

DEVARAL B.  |  Premières impressions 
Évaluation :
4

Staff very helpful.+

Rene S.  |  Premières impressions 
Évaluation :
5

Ms. Hall was very pleasant to work with in filling out the contract. She explained everything well and showed us on the map where our locker would be located.

Susan P.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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