Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
If possible, it would be nice to inform a customer that pick up is at a different location MORE than 48 hrs ahead of time. TWO days advance notice seemed really last minute to me especially when we were already driving 8 hours from MN
Kathryn D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIMOTHY W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle L.
Évaluation :
5
We made a reservation in Lawrence, KS, and our reservation was moved to Topeka, KS >39 minutes away.
John R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Colby B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Doug N.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Richard S.
Évaluation :
5
Equip your 20' on down with speed control. If it costs extra, include it in the rental fee.
Larry K.
Évaluation :
5
It was super quick to drop off.
STEVEN J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenton O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RON D.
Évaluation :
5
Awesome customer service
JASYON M.
Évaluation :
5
Always an excellent experience at the South Topeka UHaul store. Fast, friendly and reliable service with well-maintained trucks.
ROGER M.
Évaluation :
5
Staff was very helpful & friendly!
Brett B.
Évaluation :
5
Check in was quick and efficient. I didn't catch the lady's name but she did a great job.
Jon G.
Évaluation :
5
Super sweet and kind, quickly came out to me and got me checked in right away. Didn't have to wait at all and was sure to everything went safe and well. 15/10
Kaitlyn P.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kathy H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
George F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Basha B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brooke R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexa P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Derek D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristin M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Haley S.
Évaluation :
3
The location was fine - the truck itself was awful. Water leaked inside on multiple places and ruined so many things packed in the back, so that is why the maintenance rating so poor.
Sarah T.
Évaluation :
3
The problem was not as much with the location.. but the system that is in place for after hours returns is BROKEN AS HELL. When it would ask if the trailer I was returning was clean, if I clicked yes, it would not let me proceed through to the next step. It prompted me to add pictures, and even after adding pictures it would not allow me to continue. If I said it wasn't clean it would let me proceed but obviously I didn't want to do that as I'd be charged. I had to be somewhere so I returned later that night to try again (on a different device, thinking maybe it was an issue with iPhones) but I had the same issue on a windows computer. I then called customer service, but due to the wait times I was prompted to try an online chat. The online chat referred me to call customer service. So I spent like. 20 minutes on hold waiting for someone, and through the process of them trying to help me, the return process began asking me for odometer and fuel gauge info. I rented a trailer. Obviously none of that is applicable. Finally we BOTH gave up, and the gal was able to force it through and leave a note on my contract for the store for the morning. I followed up, and that part worked just fine. But it was about 2,5 hours and 35 extra miles of driving I had to do to get it done. FIX YOUR ONLINE SYSTEMS! Or don't offer it at all.
Zachary C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Doug N.
Évaluation :
4
You did well...
Daryl S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mary B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
don R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rick T.
Évaluation :
5
The gentleman that waited on me I can't see anything that needs to be done to improve what hes doing I've known him to be there a few years I think I rent trailers a lot At every time you saw me it's been great thank you I don't own a trailer and one comes in handy a lot during the year and I really appreciate you guys thank you
Bill S.
Évaluation :
5
Ils ont fait du beau travail
OLUWOLE O.
Évaluation :
5
The process in scheduling was made easily and quick. Even helped me with my smart phone problem I had. The only problem I had was the process of returning after hours. I turned in the keys before starting the procedure and didn't get the inside shots required. Otherwise U-haul preformed very well, the people I talked to were pleasant and knowledgeable.
Bob H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Doug N.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sylverina N.
Évaluation :
5
My eventual drop off site was excellent. We signed up to drop off at Cold Storage in North Topeka from your website and they were no longer in business with Uhaul. The lady I contacted by phone was polite but I had to wait to drop off until the following day at a site across town. This was sum what frustrating.
Mark R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kim L.
Évaluation :
5
Fast drop off!
BEV L.
Évaluation :
5
Thank you, friendly, happy faces!!
LISA P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dominic B.
Évaluation :
5
The use of personal phones to do the checks and so forth are innovative but it can be a little more simplified in some manner. The use of the storage areas and the security card was great. There needs to be one closer to the outside front. Staffing was great!!!
Thomas J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marc W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonathan S.
Évaluation :
5
Always a great customer service experience at the South Topeka UHaul location.
ROGER M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mayte C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rose B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen G.
Évaluation :
3
The employees are great, very friendly, knowledgeable helpful, we weren't there by choice are vehicle died on us, and by a miracle the Uhaul store was next door to the dealership our truck was towed to. If I was from Topeka I would recommend the Uhaul store.
Ron H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brian M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Benjamin B.
Évaluation :
5
Great staff!! Quick very efficient and friendly.. obviously knew the equipment the procedures and made everything so simple!!
Nancy L.
Évaluation :
3
The back of the truck leaked and got all our items wet, a headlight went out and the trucks aliment was so bad it shook the steering wheel extremely bad and was hard to keep on the road. Overall not a good experience.
Tina B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rick G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Doug N.
Évaluation :
5
Joseph was incredible! Thanks so much.
Delinda J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Josh M.
Évaluation :
5
The staff was very helpful and caring to someone who was stressed.
Diana S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard A.
Évaluation :
2
The staff member asked me questions that should have already been filled out in the reservation, when I explained that to her she took a Stern tone and said it is part of her job, to confirm the details however she was asking me if I wanted insurance and if I already choose my drop off location which I already confirmed in the reservation,maby I just did not understand the U-Haul process but it also was not explained to me as well.
Christopher L.
Évaluation :
4
Le client n'a pas laissé de commentaire.
don R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM N.
Évaluation :
5
Friendly associates who got us on the road quickly.
Jay M.
Évaluation :
5
I rent once or twice a month. Joe is the man! Always friendly and gets it done.
John F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James L.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Vincent F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
FRED S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
kevin V.
Évaluation :
5
I have rented at this location several times in the last 1 1/2 years. Service has always been great.
STEPHEN K.
Évaluation :
1
You can fuel the equipment up just like the contract states due to receiving below 1/4 tank and was noted and explained from the pick up store. Still got charged 15$ for fuel. Even though it was explained.
Garrett N.
Évaluation :
5
Truck was clean and ran well. No problems at all. Very easy to rent and return. Well priced. Will be back for future business.
Sean R.
Évaluation :
5
same as you did for me
calvin H.
Évaluation :
3
Even though I do have unresolved with extra account charges, the overall length of service use was reasonable, convenient & customer reps were always helpful when required.
JENNIFER S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael C.
Évaluation :
3
Truck broke down towed to our home and tow service returned rental
Michael D.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Terry C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
William N.
Évaluation :
1
Not to make assumptions about customers like calling them a thief. Or telling a customer they need a card on file so if the truck doesn't come back they can charge the card on file!! Telling people there is a $100 deposit! Then upon turning the truck in getting no deposit back. False advertising, treating customers with little or absolutely no respect, and just straight fraudulent keeping peoples money and not honoring promos due to its the stores discretion if they want to accept! This was my first and last time of ever using Uhaul!!
Bobbi S.
Évaluation :
1
Never returning. So rude. Unprofessional. Trash
Megan L.
Évaluation :
3
Only complaint is cost of unit ... For a company as large as uhaul I would expect they would make prices more affordable....
Heather G.
|
Expérience générale
Évaluation :
5
The staff was very nice.
April D.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALEXANDRA B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Steve S.
Évaluation :
1
The first U-Haul I ran in I couldn't use I took it home and it sat in my driveway. The seat wouldn't go forward so I can use my seatbelt knob on the door handle for the window is broken so it's hard to roll the window up and down the mirrors on the thing kept going back-and-forth he can adjust him when he was driving and it was all over the road. So the next day I took it back they didn't wanna refund me anything because they said I took it and you could've used it finally they did and they said the seat was the weather somehow they got it up I don't know how it's just hard I said never had this experience I've usually had a nice newer truck Dion they gave me another one and I had to keep extending it because I needed it longer and they kept bugging me to bring it back acting like I was stealing a thing I only got tired of it and took it back I would recommend using this company other places around town maybe have better ones I don't know but I'm very disappointed in the service and equipment
NAOMI F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert C.
Évaluation :
4
If I was late due to the weather forecast, I hope my reservation is still available; and the key was not easy to turn on the truck for the first truck at U-Haul, I appreciate your staff change another one for me; for the 15' truck the gas tank was a little bit more than a quarter, i was little worried if it runs out of gas in the middle of my in town moving. SO, I bought a full tank of gas, which cost me $63,15 your staff reduce the rental by $14 because I bought more gas for my 26 miles moving. For 10' truck your staff makes a full tank of gas out and so, I made full tank gas when I returned it. Merci
xiangyuan Z.
Évaluation :
5
The staff was very patient and helpful.
Anthony M.
Évaluation :
3
I had too double up on my payment and I and on a fixed income
De anne J.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nambi B.
|
Premières impressions
Évaluation :
5
Thanks for being there for me when I needed it to store stuff when I couldn't keep it in my garage thanks for all that you guys did at U-Haul
steven m.
|
Expérience générale
Évaluation :
5
Need better parking.
Darlene M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
William T M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kurt B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheree H.
Évaluation :
5
Always get first class service at the South Topeka UHaul location.
ROGER M.
Évaluation :
3
This particular truck has seen its better days and at over $149000 miles, it has great difficulty shifting from first to second gear. It was chugging along the road after stopping at lights, restarting the engine (and the ignition switch was so tight I had to use two hands to start the truck), and after getting gas. It was scary at times!
Paula B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANDREW G.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Daniel L.
|
Expérience générale
Évaluation :
4
I like the ease of access the downside is your price is on the high side.
TODD B.
|
Expérience générale
Évaluation :
5
Topeka facility has great customer service. Met the boss and worked with customer associate Avery great service.
William N.
|
Premières impressions
Évaluation :
3
Right after my unit flooded, the worker on duty said yeah it floods around that area and I was not told that when I rented the unit, after this incident the price of my unit went up. All the rest of the times for checkin, checkout, other visits with employees went well. Just did not get a very good attitude from one employee, and not told about a common problem with that side of storage units.
anthony p.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carrie S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEBRA W.
|
Expérience générale
Évaluation :
5
Excellent experience with the staff and this location. I've stored with U-Haul before and this team were very customer friendly and helpful Thanks
Evan S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shacore N.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Eletha K.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Douglas W.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terry P.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shanon W.
|
Premières impressions
Évaluation :
5
Very good.
Angel Y.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keith C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth C.
|
Premières impressions
Évaluation :
5
Na
Angelia B.
|
Premières impressions
Évaluation :
5
Requesting a free month based on length of time in the rental.
Michelle L.
|
Premières impressions
Évaluation :
5
Super easy to get started and super simple to close it out, too!
Tanner R.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
leandro G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brad B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin S.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Judy D.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joshua H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony B.
|
Expérience générale
Évaluation :
3
My auto pay kept messing up and I would get emails saying my payment was late.
Sherie W.
|
Expérience générale
Évaluation :
5
The staff was pleasant and very helpful
Kenneth T.
|
Expérience générale
Évaluation :
5
Love that the space I used was climate controlled.
KIM C.
|
Expérience générale
Évaluation :
5
Everyone was more than willing to help and even extended my drop off time for everything.
Joshua H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sarah H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TJ C.
|
Expérience générale
Évaluation :
5
So clean and worth every penny!
Madison M.
|
Expérience générale
Évaluation :
5
I canceled the storage unit so I cannot rate my experience. Buy everyone was very helpful and polite.
Pamela R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brenda P.
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
KIM K.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela R.
|
Premières impressions
Évaluation :
5
Aftet driving for two days an all the trouble we had,they were very kind an helpful
Anthony B.
|
Premières impressions
Évaluation :
5
I been dealing with the guys for years keep up the good work fellas
BRIGITTE C.
|
Premières impressions
Évaluation :
2
Everything in unit ruined by mice and dead mice and poop
Allen W.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian H.
|
Expérience générale
Évaluation :
5
Garrett was awesome. Very accommodating to our circumstances. Appreciate everything he did for us. Thank yiou
Jim H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew S.
|
Premières impressions
Évaluation :
5
Staff in Topeka was incredibly professional, knowledgeable and kind.
patricia h.
|
Premières impressions
Évaluation :
1
Invested with roaches and mice all my stuff is messed up, so mad I didn’t get the insurance thinking everything would’ve been okay and now having to pay someone to come get mice out of my house.
Lanyia J.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Edith B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
sondra r.
|
Premières impressions
Évaluation :
5
The staff was fast friendly and quick it was a good experience
BRIAN G.
|
Premières impressions
Évaluation :
5
We really appreciated having the first month free since we rented a trailer to move our furniture. The facility was very clean and access was easy. We'll definitely recommend it to friends and family.
Angela S.
|
Expérience générale
Évaluation :
5
Garrett Joseph and Dell are the most friendly and helpful team I have every experienced at U-Haul and for that matter, most any where else! The best personalized service and excellent overall experience for this customer!!
Kenneth S.
|
Expérience générale
Évaluation :
5
In my opinion you cannot find a better place for moving or storage.
Melissa G.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
RILEIGH K.
|
Expérience générale
Évaluation :
5
Best storage facility I have ever used. Extremely friendly staff and nice, clean storage unit with all the amenities to make your move easier.
Karen W.
|
Expérience générale
Évaluation :
5
Joe has assisted me numerous times and is always helpful and professional.
Mark A.
|
Expérience générale
Évaluation :
5
Very helpful and friendly.
Adam D.
|
Premières impressions
Évaluation :
5
Garett and team are outstanding to work with. We had a great experience there.
Darrell C.
|
Expérience générale
Évaluation :
5
Friendly staff and well maintained facility.
John H.
|
Expérience générale
Évaluation :
5
Garrett is an excellent leader. I recommend your store to all my friends. Very good. Thanks, Robert Tomlinson
Robert T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KENNETH O.
|
Expérience générale
Évaluation :
4
My only issue was there were roaches in my unit that I know I did not bring in with me. I would assume they came from a neighboring unit since it looks like they are all connected above the walls. We were already planning to call an exterminator for our new house, so it isn't a big deal to us, but the neighboring units may need to be bug bombed
Victoria M.
|
Expérience générale
Évaluation :
5
Friendly helpful staff
Robin L.
|
Premières impressions
Évaluation :
5
South Topeka is the best U-haul team and experience ever. Completely impressed with the customer service and professionalism at this location. Garret, Dell and other…! U-Haul website functionality has come a long way as well.
Kenneth S.
|
Premières impressions
Évaluation :
5
Gréât Expérience Overall. The facility is clean and easy and staff is knowledgeable and helpful with my questions. Merci!
Seth B.
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
Christina T.
|
Expérience générale
Évaluation :
4
Will definitely use in the future!
Gervase M.
|
Premières impressions
Évaluation :
5
Garret is always accommodating and great to work with! Will definitely be back!
darren C.
|
Expérience générale
Évaluation :
3
Manager was very helpful and kind!
BARBARA JEAN K.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vonnita E.
|
Expérience générale
Évaluation :
1
The manager Garret caused me a lot of aggravation & money! He has a nasty attitude & is unprofessional! I won't be going to that facility again! I'm 72 & have been using ONLY Uhaul for SEVERAL MOVES over the years! I will say this is my FIRST COMPLAINT! KUDOS! I will continue to be a UHAUL FAN!
Glennette S.
|
Expérience générale
Évaluation :
5
I used the location several times and was very pleased with their services.
Denetria M.
|
Expérience générale
Évaluation :
4
The staff was very courteous and friendly very well spoken and versed and knowledgeable the units were very clean and I was called twice to let me know that my lock wasn't on properly knowing that they did walk throughs I was very pleased with my storage and the service I received.
laura w.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
edward f.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heather R.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT R.
|
Expérience générale
Évaluation :
5
Staff were friendly and helpful- I’ve never had a storage unit before and would definitely recommend U-Haul.
Carrie D.
|
Expérience générale
Évaluation :
4
Very helpful and knowledgeable and resourceful
robert b.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin H.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRENT R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
NICOLE P.
|
Expérience générale
Évaluation :
1
We had someone that helped us and she was very use and didn't put our information incorrectly. When we came to pick up our truck the we reserved we could because they said they would t rent to us and wouldn't explain. We called and they said we had a fake email that was put in and it set off red flags. If she wouldn't have been so rude and worried about other things then us waiting around for over an hour could have been avoided. Everything else and everyone else was fine.
aishintis s.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHARON C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rashawn T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael C.
|
Expérience générale
Évaluation :
5
I've done business with Uhaul over many years & UHAUL STAFF ROCKS! Kudos! THANKS!
Glennette S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
mike m.
|
Expérience générale
Évaluation :
5
The staff was very helpful and friendly. The facilities exceeded all expectations as far as lighting and cleanliness.
Glen M.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
BRANDON c.
|
Expérience générale
Évaluation :
5
Garrett and the Staff were awesome. Always great to work with!
Taylor h.
|
Expérience générale
Évaluation :
5
Great staff, great facility!
Glen M.
|
Premières impressions
Évaluation :
5
No complaints, my things were safe, I could access them at any time and setting up for monthly fees was easy to do and cancelling, once I no longer needed the unit was also easy to do
damilola a.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sarah E.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry B.
|
Premières impressions
Évaluation :
5
Rented the truck in Houston Tx and came to Topeka Kansas with. No problems. The people were friendly and helpful. I will definitely use Uhaul again.
Robert H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
amy G.
|
Expérience générale
Évaluation :
5
Thank u for all yr assistance. Have a blessed rest of the day.
carolyn b.
|
Expérience générale
Évaluation :
2
I reserved my unit on 9/4 - I went in to get my unit in Oct as indicated on my reservation and they didn't have one of the units I reserved, and the price was more than what I quoted on my reservation. They gave me two smaller units almost next to one another, 2 free locks and a month free. However none of this worked for us. We needed the unit we reserved. We returned the locks and were not charged anything. The staff was helpful and tried to accommodate us. We had to scramble to find another facility for our storage at the last minute as we sold our house! Very frustrating.
Cara P.
|
Expérience générale
Évaluation :
5
Everyone was super friendly. Even the lady who cleaned the general areas. I encountered her a few times.
jen r.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
BRANDON c.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Carrie W.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
susan v.
|
Premières impressions
Évaluation :
5
Garrett and his team did an outstanding job for me. I will always use this rental place and equipment for all my needs. I will pass along my experience to others. Thank you for taking good care of me. Bob Tomlinson
Robert T.
|
Expérience générale
Évaluation :
5
Garett and Oradela were very helpful and personable. They answered all my questions which made for a relaxing experience. I also want to thank the gentleman who inspected my truck when i returned it. I did not get his name, but he is another example of quality customer service. The facilities are clean, well maintained and the security for the storage area is impressive compared to previous storage places I have used.
Timothy L.
|
Premières impressions
Évaluation :
5
I had no problems with my storage it was very convenient and I could come and go when I needed to the staff was really friendly in help me with anything I had to have so if I have to use u-haul storage again I would recommend it to anybody
Marvena B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allison W.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
sharon g.
|
Premières impressions
Évaluation :
4
The staff were all very friendly and helpful.
Maureen L.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karla F.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
krysten f.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
kyle b.
|
Expérience générale
Évaluation :
1
Some how my outdoor unit sustained water damage. This created an environment where my things became moldy. Upon moving and unpacking my things I would say about a quarter of my things are ruined due to mold.
Dolly G.
|
Expérience générale
Évaluation :
4
These people go out of their way to help. I rented a 20' truck they gave me a little better deal although I felt the extra mileage and after hours serve fee should not have been added to my bill. I was asked estimated mileage I quoted about 200 miles, I was told I was given 150 miles free. I drove 171 miles. That I did not argue about so much. I was informed when I called about the extra charges ,that there was an after hours service fee. That sounds (in my case) s bit ridiculous. The truck was supposed to be returned 5/12 at 11 a.m I returned it cleaned out on 5/11 at approx. 7:30 p.m. when I rented the truck I was not informed that I could have gone online to U Haul .com and check the truck in myself or return it the next day at the time it was due. Because they checked it in on 5/12 at opening time they charged an after hours service charge. I would encourage any one to inquire about the check on if you are not sure they explained. I am sure it was just an accident in this case and it seems to be a new policy.y charges should be waived. But either way I have rented from this store nervous times in the past and I get the best service than any other place. The customer service here is very polite and understanding. I highly recommend this store if you are planning a move,local,long distance,one way or round trip. There may be less expensive rentals but you won't get as good of service or anyone going out of there way to help make your moving experience better. I called them before I posted this comment and was informed they would waive the after service charges because of them not informing me of new policy.
Terry J.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAUL S.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Clinton G.
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stephanie K.
|
Expérience générale
Évaluation :
5
Very accommodating & helpful!!
Jayson M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
nancy j.
|
Expérience générale
Évaluation :
3
I could never get in touch with the office without physically driving there. Emails and phone calls were never responded to.
Jennifer J.
|
Expérience générale
Évaluation :
1
They acted like they couldn’t help with anything , being rude , place not cleaned well
iyonna p.
|
Expérience générale
Évaluation :
2
Only my space rental shows on my account. It doesn't show my vehicle rental so I couldn't do an after hours return
Lori H.
|
Premières impressions
Évaluation :
5
U-Haul has always been my go to place for truck and storage rental. The staff is great!!!
Jay G.
|
Expérience générale
Évaluation :
5
Wonderful experience. I have used the storage facility twice and been very pleased.
Susan K.
|
Expérience générale
Évaluation :
5
Great service uhaul. In the future, I will order uhaul later thank
Hiram G.
|
Premières impressions
Évaluation :
5
Thank you for a wonderful experience.
Michael M.
|
Expérience générale
Évaluation :
5
Excellent customer service
Jason K.
|
Premières impressions
Évaluation :
5
Excellent staff
Jodi B.
|
Expérience générale
Évaluation :
5
This location helped me out a lot when others gave me the go around to get more money out of me
Kimberly W.
|
Expérience générale
Évaluation :
1
I cannot determine which is worse....the loss of my property due to the lack of pest control or the inability for the general manager to return phone calls. Staff at the store aren't helpful either.
Polly H.
|
Expérience générale
Évaluation :
5
Great staff very knowledgeable and friendly.
Lonnie K.
|
Expérience générale
Évaluation :
5
This is the best uhaul staff I have ever worked with. They friendly efficient .
Lonnie K.
|
Expérience générale
Évaluation :
5
Great customer service! The employees were very informative, professional, and efficient during a very busy time.
Amanda K.
|
Premières impressions
Évaluation :
5
GREAT. I appreciated the pest control that was placed in the unit. The temperature controlled unit was perfect for my needs. All employees were very friendly and attentive. I will always use U-Haul
Carolyn L.
|
Expérience générale
Évaluation :
4
Easy to work with
Cynthia D.
|
Expérience générale
Évaluation :
5
They have always been very friendly with me and made sure I was taken care of.
Bob M.
|
Premières impressions
Évaluation :
4
They are here for the customers needs. I my u haul.
STEPHANIE B.
|
Premières impressions
Évaluation :
5
Everyone at this site is top notch. Thanks!
Darrell C.
|
Expérience générale
Évaluation :
5
Very nice staff.
mark h.
|
Expérience générale
Évaluation :
5
Great and friendly
Matthew C.
|
Premières impressions
Évaluation :
5
They did an awesome job and helped me out majorly after I lost my house in a fire! Amazing people at uhaul! Merci.
antonio r.
|
Premières impressions
Évaluation :
5
The store help is excellent .Management above the store level is worth less and that is kind
Lonnie K.
|
Premières impressions
Évaluation :
5
Mr. Mullilinxi was very Swift and helped me right thru the process. Merci
Michael M.
|
Premières impressions
Évaluation :
1
Had an inside unit and the mice did about 3 000 worth of damage to my stuff and I had insurance waiting to see if they will pay for my 52 inch TV my laptop blue ray player and all my clothes smell
wendy s.
|
Expérience générale
Évaluation :
5
Rented at the Topeka Blvd location and they were ALWAYS very helpful!!! Definitely the place to store your sh*t!!!!!
DOLORES B.
|
Expérience générale
Évaluation :
5
Went above and beyond.
Jim H.
|
Premières impressions
Évaluation :
5
1
LARRY H.
|
Expérience générale
Évaluation :
5
Very helpful
Sarah M.
|
Expérience générale
Évaluation :
5
Nice place. Very well cared for.
Debra H.
|
Expérience générale
Évaluation :
2
The initial point of contact was fine, polite. There was an issue with being placed in a dirty unit but the manager went above and beyond to fix that. J. Mullins though could use soft skills training.
chelest p.
|
Premières impressions
Évaluation :
5
The unit was very helpful. Garrett and his staff are great to work with. They have my highest praise. Thanks, Bob Tomlinson
Robert T.
|
Expérience générale
Évaluation :
5
It was to my satisfaction.
Karen J.
|
Premières impressions
Évaluation :
5
The manager and customer service e person were very helpful correcting an error made by another worker on Nov. 5.
diane p.
|
Premières impressions
Évaluation :
5
Uhaul public storage is the best
Kendra T.
|
Réservation
Évaluation :
1
Call me for more info
Robin M.
|
Expérience générale
Évaluation :
5
Very clean, secure facility. Office staff was friendly and helpful. When an issue arose with autopay, the staff was quick and efficient in resolving the problem and waiving delinquent fees.
george e.
|
Expérience générale
Évaluation :
5
thank u all very much. i will use u haul in future if needed.
oscar c.
|
Expérience générale
Évaluation :
5
Your staff is very professional yet friendly. I enjoyed their service.
Sharon C.
|
Expérience générale
Évaluation :
4
I think 24hr access should be standard rather than extra
Kristine F.
|
Expérience générale
Évaluation :
5
Your staff and Garrett we're very helpful professional and courteous.
Robert T.
|
Expérience générale
Évaluation :
5
Uhaul was excellent. The fact that I must leave a written comment to submit a review not so much.
Robert C.
|
Expérience générale
Évaluation :
1
I'll never use U -haul again ! I had a storage for two years. This summer financial was rough I explained my situation only for my unit to be sold for $75. Over $10 of my belonging sold for $75
IRASHA M.
|
Expérience générale
Évaluation :
4
No dumpsters for unwanted items. No removal service. Full fee charged on units with items in them. No refund for unused storage days. We drove 140 miles round trip to remove items and sweep the unit.
Joan D.
|
Expérience générale
Évaluation :
3
I feel the price is to high.
LAWANA W.
|
Expérience générale
Évaluation :
5
The young man I dealt with when picking up the UHaul truck was an excellent representative of your company
Ruth F.
|
Expérience générale
Évaluation :
5
Great helpful stafff
Lorenzo E.
|
Expérience générale
Évaluation :
4
More staff is needed, but other then that, the place is great!
Renee L.
|
Expérience générale
Évaluation :
4
Great experience
mike s.
|
Expérience générale
Évaluation :
5
Easy access to outside units!
Michelle w.
|
Expérience générale
Évaluation :
3
Everything was good but when I first got the unit I was told I had to buy a disk lock but when I was done I could sell it back to you and that was not the case when I was done.
jeff t.
|
Expérience générale
Évaluation :
5
They are great!
Kimberlee O.
|
Expérience générale
Évaluation :
1
When I first moved in, they said I could have 24/7 access to my climate unit. I tried my card one night only to be met by a very loud alarm. The smell of mice urine and droppings is DISGUSTING!
Debera D.
|
Expérience générale
Évaluation :
4
Good storage units, only issue was the 20 dollar price difference between other temperature controlled units in the area. Only left due to moving out of state.
Brandon G.
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.