Customer Reviews for U-Haul Moving & Storage of South Windsor

Évaluation :

5

Gas station close by for top up

Évaluation :

1

i only went about 5 mins to a location near the area and came back! they wanted to charge me extra 15 dollars! and the gas sign didn't move on the board!

Évaluation :

5

Absolutely nothing. This was my first experience renting a trailer from UHAUL . I will definitely rent one again.

Évaluation :

5

Great experience. Easy, quick and convenient.

Évaluation :

5

Amazing service, thanks

Évaluation :

5

WAS ONLY NOTIFIED THE DAY BEFORE ABOUT A CHANGE IN PICK UP LOCATIONS. EVERYTHING WENT OKAY.

Évaluation :

4

Drop off was not well explained and the rep had to explain it to me. I had to call the central office. He did help me but it delayed the drop off and I was in a bit of a hurry. He was however very friendly and courteous.

Évaluation :

5

Nathan, the location manager was great. I had only made the reservation ten minutes before arriving, and he had everything done and I was on the road with the trailer within ten minutes later.

Évaluation :

5

Bien

Évaluation :

5

Excellent service and staff

Évaluation :

5

Not much to do. Really appreciate it for helping.

Évaluation :

5

Staff was very friendly and helpful

Évaluation :

5

Extremely professional and accommodating service every time I interact. Long time customer for rental and storage and Manager Nathan is a definite asset to the Uhaul Team.

Évaluation :

5

Personally i would like longer hours to access storage, only due my schedule

Évaluation :

5

Good stuff

Évaluation :

3

We were first given a storage unit that was in use so I had to go back and get assigned a different one and the attendant had to go check which one was physically available as the system wasn’t able to tell her.

Évaluation :

5

Drop off was quick and easy

Évaluation :

1

Always seemed every time something was going on there was always a big issue about things especially when I move dates and always ask for the stuff to come out on the 1st I got late charges every time just ridiculous most expensive place I ever had to store stuff at just ridiculous my walks got cut off a couple times

Évaluation :

1

Worst experience ever!! Will never use uhaul anywhere

Évaluation :

5

Very satisfied with your organization!! Ty!!

Évaluation :

5

Even though the worker was new, he still made it easy for me to request a unit. A little slow do to computer troubles but still super easy to do.

Évaluation :

3

Had to go to this location, as the location I had booked for drop off would not take this trailer. I should have been told at booking that they would not take this trailer. I could have chosen another location at that time without having to waste my time. There is much room for improvement regarding this agrivation. What would have happened if I had dropped the trailer after hours. They would make room for it. So why do I have to drive and waste my gas for what is a uhaul problem. I booked my drop off location.

Évaluation :

5

The staff was very courteous and prompt!

Évaluation :

5

Inspect the equipment and repair/replace any damaged parts. Tow dolly had a dented wheel that caused a vibration

Évaluation :

5

Reserving the storage unit was quick and easy. We had to change our move-in date a few times and the staff was always polite, courteous and helpful.

Évaluation :

5

With new management, I can already see the customer service has improved. Merci.

Évaluation :

5

Recently relocated 300 km to Windsor. Lot of work involved and dealing with U-Haul was the easiest aspect. Helpful, convenient and stress-free.

Évaluation :

5

S.O.

Évaluation :

5

Yes, I am very happy with this U-Haul storage as well as the management (Alissa Power [former manager], and Nathan Chappus [present manager]). They both were very helpful. If I ever need a storage place or a truck to move I know where to find you. You will be the first one to call! I promise. Thank you for so many years of your outstanding service. Have a Merry Christmas and a Happy New Year!

Évaluation :

2

Improve the customer service at the front desk.

Évaluation :

4

Secure and good place to store items. I will recommend it to friends. Thank you Christine & Aby for your friendly, helpful, smiley faces & beautiful dealing with customer.

Évaluation :

2

I found the staff unprofessional and rude. I gave them information about the movers that were coming to clear out my storage and they failed to write it down and delayed the movers. It was difficult to gain access to my inside storage as the automatic card reader was broken and you had to call and get staff to open it.

Évaluation :

5

The two staff members we dealt with were courteous and polite. The cargo van was excellent condition. Great experience.

Évaluation :

2

Be clear about your communication with the customers. Don't play unnecessary games if you need the vehicle for other customers early probably to increase the sale.( this goes to lady. I might give benefit of doubt if any miss communication from Uhauls end). Next time customers will be smart to deal with such things.

Évaluation :

4

Easy access and friendly staff.

Évaluation :

5

My only complaint is that it cost me $133 to use the truck for 4 hours. Should have been some short term use discount.

Évaluation :

5

Yes it was great

Évaluation :

1

Terrible customer service Was not acknowledged when entering, had to wait outside until employee finally showed up, 25 minutes after the scheduled pick up time.

Évaluation :

5

Customer deal is very good

Évaluation :

5

Very helpful

Évaluation :

5

Our experience was excellent however we found a cheaper storage facility and that is the reason we left. We are paying way less for a longer storage unit.

Évaluation :

5

I had no issues for the duration of my rental. Staff are very nice there and helpful. Only issue I had was the door was in rough shape but I new I was moving out soon so I never really mentioned it to the staff.

Évaluation :

2

Everything with the car was good but the girl at the front desk is really awful. A lot of reviews on Google talk about this attitude, it's not normal when you paid for a service.

Évaluation :

3

All of the staff were fine except two people who were rude, argumentative and did not know their own products.

Évaluation :

2

Make sure to have 1 manager working during after hours because lots of people will call and need to speak with the manager for specific issues such as late payments, etc.

Évaluation :

4

Ok customer service, not the best.

Évaluation :

5

The young ladies at this location make it a pleasure to deal with. Very professional, courteous, and helpful. Whenever possible, this will be the only uhaul dealer I use from now on.

Évaluation :

3

The vehicle I rented was different than I expected. I thought the cargo van was a sprinter style vehicle but, it was a GMC Maxi-van. When we tried to fit a Queen size bed in, it wouldn't fit. Also, when I returned the vehicle, the charge was $100 higher than expected and when I call the following day to question it, the person that took my call said he would look into and and I am still waiting for a reply.

Évaluation :

4

Clearer billing information

Évaluation :

5

the manager and staff were the best! thank you guys :)

Évaluation :

5

young lady at the desk was amazing

Évaluation :

4

Rien

Évaluation :

1

The original walker place was where I rented the truck. They didn't have it when I got there. I had to go back to the original location out if my way to get it. Then they had the nerve to call me the next day. I rented the truck at 545pm. At 1035am the next day they call asking me to return the truck early or right away. I told them no. I have it till 545pm. Next time I will choose someone else. Not happy

Évaluation :

3

No matter witch one I go to they never have or seem to have anyone except the managers , permanent. Their alway teaching and I'm waiting . Is it low wages or are they not up to it ??? I rented a car carrier at $55. and then a car dolly at $45 , just didn't seem fair for the dolly I used and brought back a couple hours later . Good price on the auto carrier .

Évaluation :

5

wonderful staff and service. The people here really do make a difference. Well done.

Évaluation :

5

Thank you for your service

Évaluation :

3

The young man Jack (Giacomo ) was a great help

Évaluation :

4

Touch free payment with credit card

Évaluation :

2

Was rented out a unit with a non operating door - door was to be repaired and I was to be contacted when completed - I called a week later and I had to leave a message because it wasn't apparent that the door was repaired - the following weekend I was contacted to be advised that I could move into another unit (not an end unit which I requested) I advised I would wait for another end unit to become available, as the one I had been booked under was rented to someone else now, I was then notified my monthly payment was coming due - I canceled. Not even moved in, a disorganized booking- repair set up, yet very punctual in looking for a payment -

Évaluation :

5

Best location in Windsor

Évaluation :

4

Management was fantastic! Maryam and Abby were very helpful with emptying my unit. Great customer service and very friendly staff. Highly recommend coming to this U-Haul.

Évaluation :

5

Thank you Abbey.

Évaluation :

5

Great experience and great customer service. Merci.

Évaluation :

5

very friendly employee Abigale, thank you

Évaluation :

1

Worst Uhaul experience by far at this location. If I ever rent a uhaul again and this location is where the system has me rent from I will cancel my reservation and use another company.

Évaluation :

1

Not only did I have a ton of billing issues, when their lock seized I had to figure it out myself but don't dare damage their door... then I get my lock off and empty my unit dropped 3 boxes in their already messy garbage area and I get charged 50.00. I get the bill it says it is for storage not trash removal so pretty sure employees pocketed that money... overall terrible experience. Especially when you pay a arm and a leg for storage.

Évaluation :

4

While the Walker location staff did an excellent job, I doubt I will ever use UHaul again. After 15 years of renting, I learned a big lesson. I booked 6 wks ago for a covered trailer and had a firm reservation. When I went to p/up the trailer I was told they didn't have one. I was sent to another location on Tecumseh E for a promised trailer, they told me they had none, I was sent to Walker and was told that they could only give me a huge trailer which at my age I could not safely pull. I had two confirmations that my original reservation was firm and that I could get the trailer size I wanted, and ended up with a open trailer to drive to Guelph in pouring rain. The attitude of staff at both Dougal and Tecumseh E was sorry about your luck. They even suggested that I had just made the reservation that morning. Again, after 15 years of renting here, I will think twice before I ever rent here again. In speaking with others I was told it happens all the time and that staff just blow you off. A lesson learned for sure!

Évaluation :

4

All was good

Évaluation :

2

I didn’t move in, as the rope for the door was so worn away I couldn’t reach it to close the door, so I requested a fix and to be advised - I’ve yet to be advised that the door is fixed and the unit can be closed/locked, ready to move in. Douglas Kennedy

Évaluation :

5

The Customer care agent at front desk was awesome, very helpful lady. Hire more people like her to your team.

Évaluation :

2

Requested to rent a dolly but wasn't told there would already be one in the truck.

Évaluation :

5

Items were stored 3 yrs and never once had a problem great customer service and very clean place.

Évaluation :

4

The cost of the storage keeps going up for example I received a email on Dec 2020 saying it going up then again in the spring of 2021. I had my things in storage for almost 3 years it just kept going up.

Évaluation :

5

The gas tank was 85 % full instead of what the staff told me that it was 100 % full.

Évaluation :

5

Very good

Évaluation :

1

The manager was rude from the first minute that I walked in the door, speaking over top of the associate that I was dealing with and giving short answers. The truck was filthy (windows, steering wheel, console). I had to wipe everything down. I was then double charged for the rental because I returned 10 minutes before closing time. When I was asked how long I would need the truck for, I responded that I would be back before closing time. I originally thought the location closed at 6 pm, when I asked the sales associate what time the location was open until, she told me 8 pm. I told her 'that would work'. When I returned I was told that some one had tried to rent the truck in the last hour of business and that I caused them to miss out on a rental opportunity. Not happy at all with this experience. I have dealt with U Haul for many years on many occasions without any complaints. I will not be returning to this 5025 walker road location.

Évaluation :

5

keep doing what you're doing

Évaluation :

2

Staff are rather rude. That alone is enough to make me choose a different storage location. Abrasive at each visit and and phone interaction. Staff ALWAYS hanging on the golf cart and watching you instead of being available inside. The new hires are great but the girl (I believe manager) that's always been there is the worst. Over all unfriendly environment.

Évaluation :

4

It served our purpose quite well. I thank u- haul for a job well done. Had it have been more affordable we would have kept it much longer

Évaluation :

2

Our bill was more than $50 over what we settled on, which honestly, that's fine even if we don't understand why the extra charges, but when we received a call the next day to tell us we owed money, the woman who left the message, threatened us with putting it though to a collections agency! I have the message saved if you'd like to hear it. Unreal and truly not acceptable or professional.

Évaluation :

5

Excellent service very polite and knowledgeable Ty UHAUL

Évaluation :

5

Fantastic staff!!!

Évaluation :

3

Pretty disappointed to discover there were hornets inside the cabin coming from either somewhere in the dashboard, or behind the seats. I discovered them driving down the 401 from Windsor to the GTA and had to kill 3 of them while driving, luckily I wasn't stung. Had this been a person with a bee allergy, it could have had grave consequences for themselves and other drivers on the highway. I don't necessarily blame the staff at the location because I understand these trucks move around everywhere and I could not see a nest near the seats or under the dash after a quick check at a rest stop, but this truck was a hazard plain and simple because of what was obviously a hornets nest somewhere in the vehicle.

Évaluation :

3

PLEASE MAKE DROP OFF BOX REFERENCE PICTURE THE SAME AS THE ONE AT THE LOCATION OR AT LEAST TELL WHERE TO DROP THE KEYS. ITS WAS VERY HARD TO NOTICE THE SLOT AT NIGHT

Évaluation :

5

Nothing. Everything was good

Évaluation :

4

Staff were helpful and courteous in the face of computer system problems (Rogers was down)

Évaluation :

5

Great service.

Évaluation :

5

My reservation was not able to be filled the day I booked it for (computer systems not communicating right) but I was ok waiting a few days. As soon as the unit size I needed was available I got a call saying they had one. Everyone was friendly and professional.

Évaluation :

1

Charged for fuel. When I did fill up to mark.

Évaluation :

4

Merci

Évaluation :

5

Accessing the storage during the winter was little hard . The card swiping machine at the entrance of the building was frozen with ice and I couldn't Able to enter . Secured protection to that swiping machine during harsh climate would be better.

Évaluation :

5

I just put a big comment in

Évaluation :

3

This storage facility was really good at first, but then I could not get into the building where the storage locker was. My code was cancelled and despite many new cards, I had to call someone and wait for them to unlock the building. This went on for weeks until I was done and it was still not fixed. Other than that everything was great.

Évaluation :

1

I am so upset I had someone go to pick my stuff up due to I’m out of town I owed 12 dollars then all OF A SUDDEN way more so I lost my stuff I believe because you guys don’t except debt visa SOMEONE COULD OF WORKED WITH ME DO NOT trust the south Windsor unit in the 25hundred block of walker

Évaluation :

5

👍👍

Évaluation :

5

U-Haul it is the best storage company! Moving from one location, I still continue to use the second location in Windsor, close to my residence! Thank you for allowing me to have a wonderful business relations with you! Wishing you all the very best! Wes! Windsor, Ontario, Canada  October, 2020.

Évaluation :

1

Christine was very unprofessional and does not know how to talk to customers. Very disrespectful and arrogant behavior. All I wanted from her was, to ask the manager to call me back... And I wanted explain my situation- Christine was not ready to listen... she said if i don't like the service I go to another storage center after I paid for the service.. I would recommend people to go to another nicer, friendlier storage across the street.

Évaluation :

2

Still waiting for a call from the general manager. The unit was disgustingly dirty. My mattress was ruined as it had mold. The mattress and box spring were both wrapped in plastic and sealed to prevent this from happening. Furniture was ruined because of the layers of grime and dust. Not very happy

Évaluation :

5

From the time of first speaking with Maryam on the phone, she was very polite and professional, along with being quite helpful as far as organizing a proper amount of space....

Évaluation :

5

They keep there location secured.

Évaluation :

5

Just want to add that the staff and especially the Manager was very helpful and fulfilled all our needs.

Évaluation :

5

Staff are courteous however I was very disappointed with hygiene practices on site. None of the staff, including manager, wore PPE. This situation is not unique to the South Walker Rd location - I have been extremely disappointed with the Dougall Rd location. Yesterday, only one staff person at Dougall wore a mask - a young male. Neither Sammy or his young female staff wore masks for which I was very vocal about. I praised the young male for doing his part but the rest of the staff's negligence is inexcusable and potentially very dangerous. Today I returned to the Dougall location to find all without masks and told Sammy that I would report his location if he failed again. The Pandemic is not a joke. The Windsor/Essex County area has the highest per capita Covid infectious rate in the province of Ontario. A plexiglass barrier does not replace a mask especially in a city that mandates all to wear a mask. As an excuse, the young female defended her actions stating "I always wear a mask..." for which I stopped her from finishing because her current work hygiene exempts her from wearing A mask. I reminded Sammy that his door has a sign stating that all who enter must wear a mask - how does this not apply to them?

Évaluation :

5

I am very impressed with the service relating to storage rental. The three different employees I spoke with with very helpful and super courteous. Much appreciated. AND the price was better than all the others I researched. PLUS, I was surprised to find out upon enrolling that I received a free month rental. Great news. Thank you.

Évaluation :

1

Bad management very rude locked me out of my storage unit for no reason extremely unsatisfied also staff member convinced I used 1/4 tank of gas for total travel of 5km’s very sad poor service

Évaluation :

4

We could not access our storage after business hours although we had 24 hour access because the door would not open which was super inconvenient . We were later told the breaker was off.

Évaluation :

5

Merci

Évaluation :

5

Wonderful staff and great experience, I moved out because my business grow. Highly recommended. Thanks Karen and Mitch.

Évaluation :

4

Everything was excellent except the rodent (mice) droppings that were regularly present in my locker and on my floor. I had never had food in the locker. They were significant when I did my final move out - removing shelving.

Évaluation :

5

the girls at the store are very nice and the unit was excellent

Évaluation :

1

The storage aspect was great. Interaction with the staff was almost never pleasant, door was often locked, phone calls took multiple attempts to get through etc I'm happy to no longer be using this facility

Évaluation :

5

Always amazing staff! Always polite and efficient no matter how busy they are. Every time I went there. I closed a unit during this crazy coved 19 crisis while self distancing. Still awesome wonderful service. Highly recommend this place! Please appreciate all that they do to run your business,

Évaluation :

4

the unit was somewhat clean but could have been swept out better or even power washed , I found it quite dusty on the floor. I will sweep it out myself before I move items inside.

Évaluation :

2

Staff where not helpful at all, Maryam was rude and disrespectful to my wife and myself. couple times of leaving voicemails to contact the owner, but had no luck,

Évaluation :

5

Good service and excellent pricing

Évaluation :

4

Very smooth and friendly atmosphere.

Évaluation :

5

Great experience, staff was extremely helpful with storage check-in and check-out procedure . Well secured facility.

Évaluation :

1

I had arrange to rent a 10x15 space but they offered the 10X20 since they had none. Once I parked and stored my car (battery removed etc) I was cavilled and told I would have to pay for a 10X20 since

Évaluation :

5

Always felt that our locker was very secure, climate controlled, and I appreciated your professional and helpful staff whenever I had to interface with them. Merci

Évaluation :

1

I was robbed. I had insurance through uhaul and they never followed through. The staff there Is very helpful but the facility is far from secure and uhaul as a company has greatly let me down.

Évaluation :

3

When paying in advance with a post-dated check my payment was misplaced. I went through the process of "not paying on time" including being locked out of my storage unit. A place for checks suggested

Évaluation :

3

You’re quick to take my money but very slow to return an overpayment

Évaluation :

5

Very thorough and informative. Thank you.

Évaluation :

5

the Windsor Dougal Ave people were efficient with my last minute repair to burned signal fuses and the South Windsor Mgr, (Allison) was extremely helpful when I had to change my truck destination.

Évaluation :

4

Back gate never worked. My emergency contact was getting billing notices unnecessarily. Online payment options and website outdated.

Évaluation :

5

Na

Évaluation :

4

I had a great experience except they forgot my dolly and worse when i went in to put my stuff in storage they had lost my reservation. Not the walker road sites fault but the person who took my reserv

Évaluation :

1

My reservation was changed without my knowledge. I left a deposit that was not discussed when I made the reservation. I returned the truck but did not get my deposit back. Epic fail U-Haul

Évaluation :

5

Friendly and efficient staff! Thank you. It means alot during a stressful time (of moving)!

Évaluation :

1

Aucun

Évaluation :

4

Good location - staff very helpful when needed.

Évaluation :

5

The staff was friendly and helpful. Easy access. Never a problem.

Évaluation :

2

Paid for the storage monthly in advance. Moved out of storage 3 weeks earlier. Was told I cannot get any money back. If i had known i would have left my lock on an empty storage unit. GRRRR!!!!

Évaluation :

5

Alissa P. has always been helpful, friendly and professional.

Évaluation :

5

Very polite lady and explained everything I needed to know as well as helped me pick out a few items for packing she definitely deserve a raise

Évaluation :

4

Lighting inside the units is poor.

Évaluation :

5

Great service!!

Évaluation :

3

Your prices are way too expensive!

Évaluation :

4

Call centre staff completèly misunderstood what we needed. They need more training or better access to client info

Évaluation :

3

Using my credit card and getting a note each month on the price and due date - great! I sent 2 letters over the rental period regarding the amount as I was to receive a senior discount - no response

Évaluation :

2

The reason being that the doors must have a large gap that lets in dirt. All our stuff was absolutely totalled off with layers of dirt :(

Évaluation :

5

Awesome service

Évaluation :

1

They had my belongs addressed to a completely different State to be deliverer to and the lady had no idea how to correct their mistake. I was on the phone forever correcting their mistake.

Évaluation :

4

This account was closed out 2 months ago and still was getting billed for 2 months. After speaking to staff the issue was resolved and staff was very apologetic. Money was reimbursed to satisfaction.

Évaluation :

4

Hi

Évaluation :

5

Well done

Évaluation :

5

Outstanding service

Évaluation :

5

great place for storage i will be back

Évaluation :

5

k

Évaluation :

5

No issues or concerns. All questions answered satisfactorily.

Évaluation :

5

everything was good

Évaluation :

5

Very friendly staff .. and very clean but, wish the hours were better

Évaluation :

5

Great service

Évaluation :

5

I have appreciated good service and always helpful staff. They have helped me even when my car would not start.

Évaluation :

5

This was my first experience with any U-Haul service and it was great. The facilities and services are well kept and super useful but the customer service is exceptional, especially from the GM, Chet.

Évaluation :

1

Unit was not available on the day it was suppose to be. Showed up and someone else's lock was on it. Very rude GM with no customer service skills. Horrible experience. Will never be back or recommend.

Évaluation :

5

Well done

Évaluation :

3

Spendy, but I have no issue with the facility whatsoever.

Évaluation :

5

Staff was very welcoming and friendly.

Évaluation :

5

Mitch was extremely helpful. He was very professional and went out of his way to assist me with removing my stored materials and closing out my account. I would use Uhaul again in the future.

Évaluation :

5

Fabulous group of guys. Very accomodating and helpful. Thank you Chet and Mitch!! TBumbaca

Évaluation :

5

Merci

Évaluation :

5

Absolutely no complaints. In fact, I felt the staff went above and beyond for me whenever I had a concern. If not for moving across town, I would have liked to keep my storage unit at this location.

Évaluation :

4

They were open on labour day weekend which was great as I was moving my son back to college.

Évaluation :

5

The staff went above and beyond the Call of Duty extremely helpful.

Évaluation :

5

Experience was perfect

Évaluation :

5

Great spot.

Évaluation :

4

Great experience

Évaluation :

2

Our mattress box spring became discolored. Uhaul offered nothing to clean it even though we had insurance. Attendant claimed dis-colouration looked like original colour.

Évaluation :

5

Excellant service.

Évaluation :

2

There was a new employee upon return and when returning my vehicle, it took him 25 minutes to inspect and figure out how to take payment. As I was on a time crunch, this was a waste of my 25 min.

Évaluation :

4

Excellent service à la clientèle.

Évaluation :

4

You have a customer service number that no one answers (I called around 8pm on a Saturday) while on hold there is no mention of hours or how long the wait is. I wanted to add 24 hour access by phone.

Évaluation :

5

Merci

Évaluation :

4

They are very nice there and they make you laugh when you feel down

Évaluation :

5

Easy access and explained well

Évaluation :

5

The customer service was excellent. Thank you.

Évaluation :

4

Generally pleased with the facility and staff

Évaluation :

5

The staff was very helpful and always had a smile on heir face when going to make payment. Very helpful

Évaluation :

5

Friendly professional customer service. Great job!

Évaluation :

5

It was a pleasure to deal with the manager and his right-hand man at this particular location. Both of them were very helpful, friendly and professional in a stressful and time of moving. Merci.