Customer Reviews for U-Haul Moving & Storage of Southern Plaza

7790 évaluations

4011 S East St   Indianapolis, IN 46227
(N Of I-465)

(317) 787-6368

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(317) 787-6368

4011 S East St
Indianapolis, IN 46227
(N Of I-465)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

This by far is ONE OF THE WORST Uhaul RENTAL I HAD. I was told by rep that I could NOT do a destination drop off. Weren't willing to talk about options of leaving it to the city I was moving to. His excuse was that the truck belongs to them solely and that I would be charged triple the price if I drop off at a different location. I will never be returning to this location. I will like a call from a manager or customer support team to fix. I am not a happy customer. I had to drive the truck back another 181 miles. This is an extra 181 $dollars plus fuel. This is a not how uhaul rental should be.

Arthur-Zarddy G. 
Évaluation :
1

Have gas within the truck. The person picking up the truck shouldn't have to be shelling out more money at a gas station. Also, your trucks are NOT fuel efficient. That's blatant false advertising. I shouldn't have to stop three times in same state (in this case, Ohio) just refuel. I pissed away nearly 250 $in one of your gas guzzlers. One of the main things that pisses me off, however, is your rates. I was moving through 4 states, Indiana to Maryland, which only takes an average of 8 hours. I don't see the reason to charge anyone four days for a trip that averages the aforementioned 8 hours. I can understand the mileage. I can also understand if you charge the four days and paid back the difference, but you don't even do that. That's basically stealing. Then, when I bring the truck back, neat and clean, you're going to try to charge my card another 400 $+ on top the 770 $+ I had to spend the day before because someone at the headquarters couldn't hear the word "probably," and cancelled my existing order, making me pay approximately 200 $more dollars. I sincerely hope that I remember NEVER to use this company again for moving purposes again. Storage is another story altogether, but at least it's a positive one.

KEVIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS H. 
Évaluation :
3

They could have been more helpful with helping us hook up the 26 foot truck to trailer. Expected us to do it ourselves. Ended up being friendly but it's a stressful situation.

BRADLEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMIE C. 
Évaluation :
4

Eric was a lot of help telling me what I should do to be reimbursed.

Nathan R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HEIDI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Regina H. 
Évaluation :
3

Aucun

Gerald P. 
Évaluation :
2

The last three times we have rented the rental was not there

Jon M. 
Évaluation :
4

Excellent customer service

DEVIN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
1

I drop off trailer guy that checks it in was standing there arguing with his girlfriend on phone for ten minutes saying just a minute it was ten minutes! Then i go in to get my deposit and the black guy behind counter didnt know how to give me back my cash refund and that i had to wait on manager 20 minutes later i get my refund i was only one in store. The black gu

TONY P. 
Évaluation :
1

When the truck you reserve will not be available on date requested that you give the customer a call prior to arriving at the location just to be told the truck is not available or have a back up truck available. Also what an inconvenience to send me to a location way out of the way.

Rowena W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

I work in the truck and trailer industry, however, most guest don't so I would explain where the trailer number to others.

Bionca Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELIZABETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
1

I would tell next customer to go with a different company.

Tyler S. 
Évaluation :
3

The people there are not very friendly at all but I guess when you're better than everybody else on the planet

Randall S. 
Évaluation :
1

I reserved an 15” truck and apparently my reservation was cancelled with notice .

CRYSTAL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nilsson H.  |  Premières impressions 
Évaluation :
3

Online check in required waiting for 15 minutes to get keys, not very prompt, staff seemed half asleep.

Vaughn D. 
Évaluation :
5

Nothing everything was smooth sailing booked online came in picked up. Nice and easy just like I like.

Joshua E. 
Évaluation :
3

The truck jurked alot

Savannah H.  |  Premières impressions 
Évaluation :
3

The staff member that helped me out was very nice and friendly, which made the experience better. Older gentleman but can't remember his name. Overall the trailer served it's purpose but it hadn't been cleaned out from what looked like someone used it for landscaping before me. The location was understaffed, as it looked like only 2 guys were working while I was there and there were multiple customers having to wait as they were backed up between handling customers, moving equipment, etc.

BRANDON S. 
Évaluation :
1

Rude employee

CARL O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICKY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARNICA P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael I. 
Évaluation :
4

Make sure that if you rent a U-Haul vehicle online, that you don't wait for them to call you to confirm time, date, pick-up location, and final price. You call them ASAP to confirm all details. Ordering strictly online was not a good experience for us when it came to actually picking up the U-Haul vehicle at our determined preferred location. It wasn't there. It did end up working out but U-Haul's online ordering system is not as 'connected' as it should be. U-Haul did make it right for us in the end.

Richard P. 
Évaluation :
3

The truck from my original location was dead so I was rerouted here. The truck was not clean in the back and did not have the amount of gas it was said to have had at start. We took pictures. That part worked out, but I had to drive 20 extra miles for this truck because the original one didn't work. I should not be charged for that mileage. I should also receive a discount for the fact this set me 1,5 hours off track for my move. Plus driving to return the truck… it was just super inconvenient and nothing was done to compensate for that. I also didn't get the furniture dolly I was supposed to have per my order. I'm thankful I got a truck on such short notice- but I feel like this could have been better.

Erin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA J. 
Évaluation :
2

I waited 2 hours in line, where 1 person was at the counter complaining more about being the only person at the counter than actually trying to help people. Once I got to the counter, the rep wasn't able to process my payment for my time in the storage unit and asked me to leave and call another time. It was also extremely inconvenient to move heavy furniture to a second floor storage unit without an elevator.

Spencer S.  |  Premières impressions 
Évaluation :
1

She told me I was good then charged me 50$ more for what?

Brandi I. 
Évaluation :
4

Had minor issues with the employee not fully checking in the trailer after use, causing a surcharge on my bill. Was unaware at first until I reviewed my receipt in my email a few days later, it was promptly and courteously resolved by the manager.

Lawrence P. 
Évaluation :
1

I walked into an building with no employees. Yelled hello several times. Knocked on the manger office door no answer. Walked to the employee only door and yelled. Still no answer, walked outside to see if I could find anyone. Still no one, called the store phone number, just the automated machine. Walked back in and stood around for another couple of min. Finally a gentleman walked in and helped. He was super helpful but if he was the only employee, he needs more help.

JARET A. 
Évaluation :
3

There were no dollys to fulfill my order. That was imperative to my move because it was just me moving my own boxes. Also, was not expecting a 10 $charge for a third party van, the deal is 20 $for the day so to have to pay 150 % of that was not something I knew going into the reservation. It would be nice if that was made know upfront so it isn't a shock when I am handing over a credit card.

ALEYAH R. 
Évaluation :
1

I reserve online, pick all the settings I want. Come to store to complete check in and get trailer. They always add insurance without asking. This time, a few days later, I rented a trailer for 24 hours (because they charge the same fee for few hours or 24). I returned the trailer soon as I was done, which shows on my google history. Yet here I am being charged a 20 $after hours fee saying I returned it 8:31am the next day. Common bait and switch with this location all the time. U-Haul overall, yes I like, this location, no way!

Lawrence P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Caitlin B. 
Évaluation :
4

Our clerk, Kevin, was so nice and helpful. Would recommend

THOMAS M. 
Évaluation :
4

Windshield interior was dirty! Very difficult to see thru it when driving into the sunshine!

Donald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK M. 
Évaluation :
1

I had an ABSOLUTE TERRIBLE experience with U-Haul. I was moving from Indiana to North Carolina and I reserved a Truck and an auto transport trailer a week in advance at my preferred pick up location. I was notified that I would receive a phone call two days prior to the scheduled pick up day to confirm my reservation and location. The next day I received a text messaging saying to call this location to confirm my requested equipment. I called the number and they told me that they did not have any equipment for me but they would have a representative call me back that day, which I NEVER received a call. Then two days prior to me moving (when U-Haul should have been calling me to confirm my pick up location, I received an email saying my reservation had been cancelled. I called U-Haul, I was on hold for 25 min, and then they hung up on me. I called again the next morning and they claimed that they called and left me a voicemail but I did not call back in time so they cancelled my order. I NEVER received a phone call. One day before my move they reserved me a truck and an auto trailer at different locations across town and at different times. I Arrived to pick up my truck and the employee states that they person who had my truck was supposed to return it as 7am that morning but hadn't (it was 1pm) and the employee just now called that customer 6 hours later??? The customer said he would return it within an hour but it ended up being 3 HOURS LATER, with NO PENALTY for returning it late. After loading my truck and having to drive across town to the other location loaded my car onto the trailer to find out the tire strap was broken and I have to take my car back off of the trailer. Never had just a terrible experience with U-Haul but I plan to use other moving companies from now on for future moves.

Chandler F. 
Évaluation :
3

I was charged for a utility dolly that I did NOT receive because I was told there no dollies available. Also I was charged for pads that were not used. I specifically asked to have both charges removed but I was still charged. I was told that the charges would be removed.

Peter C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HARPREET S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRYSTAL A. 
Évaluation :
1

Reserved a pick up truck online. When a arriving only had a 17'. Truck was dirty and low tank. Extremely unhappy.

Gianni C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACEY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A. 
Évaluation :
2

Staff was not friendly at all.

Derick K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELLA J. 
Évaluation :
3

Thank you! Enjoying travel....

Kenya M. 
Évaluation :
3

Needed another employee Only 1 person line of approx 7 guest Thankfully had a return area, worked out well

CHARLES ANTHONY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

I appreciate the way they take whatever time is necessary for each customer. You may wait a few minutes if you are not first in line, but when you are they do not rush!

GREGORY M. 
Évaluation :
3

Location was understaffed. Only 1 person was working at a time when there were at least 8 customers waiting.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE P. 
Évaluation :
3

even though we were scheduled for pick up at 0915, we didn't get the trailer until 10:30 because there was only one person working and a long line of customers. very dissatisfied!!!!

DYLLIN K. 
Évaluation :
2

Staff wasn't very friendly. Felt like my presence was an inconvenience for the staff. Staff did not walk me though anything on the truck or tell me anything about it. Handed me the keys and sent me on my way.

BRYAN C. 
Évaluation :
3

A quick vacuum of the vehicle would change my answer. There were crumbs everywhere but nothing that was an unsatisfactory experience.

Jenna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isiah I. 
Évaluation :
4

This location was very professional, clean, and convenient.

Daniel M. 
Évaluation :
3

Employees are rude to customers, and need to explain things better with all the details of rentals including storage, everyone I came in contact with this week has seemed put out to be there and help. I observed 2 employees be rude to another customer and instead of being helpful they had an I don't care attitude. I will be glad when I don't have to use their facilities anymore.

Andrew S. 
Évaluation :
3

I thought the online processes were going to be helpful, but it wasn't. I went into the rental office to get directions to my unit and make sure I had the right size and the gentleman that helped me acted like he was put out to help. I had rented the unit before the truck and after I rented the truck was given a month's free rent. When I went to get information on my unit and upgraded the unit I mentioned it and was asked if the truck rental was local or out of state and when I said it was local, the guy told me that it doesn't qualify! I came back in a couple of days later and started the online check in for the truck and when I went in the guy helping me had the wrong name and told me the rental was canceled and then he said my rental must not have gone through and was being argumentative about it. I had to pull up the text confirmation to get the truck! When I made the reservation I included a dolly and furniture pads and upon finishing the rental was told there isn't a dolly, I was refunded for it but still. The whole process was pressing! I went in the building to return the uhaul and was told to take the key outside and someone will get it then was told to pull up to equipment return and someone will check it in and send me a receipt. I sat there for 25 minutes and no one bothered to stop and speak to me until I decided to leave. The big units are upstairs when they should be on bottom floor. This place isn't ran well, the employees seem annoyed to be there. I won't recommend this place for anything.

Kathryn G.  |  Online Move In 
Évaluation :
3

Treat customers with respect.

STEPHEN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Nothing..... I had a great experience!

KRISTIN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY P. 
Évaluation :
4

Service rep at check in very friendly...they more help tho, the two working were bombed...love the new Chevy truck even though I am not a Chevy fan!!

JOSEPH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe R. 
Évaluation :
4

I never received an invoice so I don't know how much I wAs charged and I was told I would get a refund credit of 50 and I haven't seen it or a receipt for it as well

Nyla R. 
Évaluation :
1

Weve been charged a total of 312.00, was charged for a dolley we didn't get, ins I didnt authorize. Then we rented a storage and was not told we had to pay more for 24 hr access so couldnt return truck until next day. It's been a nightmare.

Holly P. 
Évaluation :
2

Eric is an angel and deserves a raise and like eight weeks of paid vacation. Kevin sucks, doesn't hold himself accountable, doesn't value clientele and he can go choke :)

Jessica Y.  |  Expérience générale 
Évaluation :
4

Nice truck reasonable rate

BRIAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
4

Had a large outside space for six years. Nice people always with any problems I had were correct ASAP. Leaving only because I sold my motor home due to illness. I would highly recommend this location

MIKE L.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tyler E. 
Évaluation :
5

N/A. They were friendly.

Fred J. 
Évaluation :
5

The 6 by 12 trailer did not have a 6-foot opening gate so I could not utilize the trailer as I had a 6-foot bush hog and a 6-foot box blade to put in it. Eric the store manager refunded my payment since I was unable to utilize the trailer.

DIETZ F. 
Évaluation :
4

Your doing just fine

Tammy S. 
Évaluation :
3

Y'all need to hire somebody up there people were standing in line everywhere.

lynette l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REUBEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

graceland p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS L. 
Évaluation :
1

I had this reservation to pick up my truck from 3740 N HIGH SCHOOL RD in INDIANAPOLIS. I arrived 15 minutes early and was told my reservation was canceled, no one reached out to me. They gave me the phone number of (317) 225-5963 to call to see what happened. They told me my reservation had been moved to 4011 S EAST ST in INDIANAPOLIS. After driving all the way there, they told me that they didn't have my truck either. After they called around, they then realized that they did have the truck. They let me know that I would be getting the 50 $reservation guarantee refunded to me as well as extra mileage due to me having to drive farther out. Today I see I was charged 50 $from the 3740 N HIGH SCHOOL RD in INDIANAPOLIS location. I have no idea why I have been charged this and the whole situation was very frustrating. I scheduled my truck rental three weeks in advance to make sure nothing like this happened. I am very dissatisfied.

NICHOLAS J. 
Évaluation :
1

Lying and rude employees

LISA L. 
Évaluation :
4

No one was outside to receive the truck, but they were quick to help once inside. Very nice guys at this location.

Stephen C. 
Évaluation :
5

People were really cool inside.

HARLEY Z. 
Évaluation :
1

Poor management. The truck was unavailable even though I came in the day before to make sure that the truck would be there. I do not understand how a business that requires their customers to be just as reliable as the employees is still in business.

ANTHONY R. 
Évaluation :
5

The store front did exceptional work. The customer service on the phone was AWFUL. The women we spoke to on the phone when we faced some issues with scheduling and pick up was rude and very disrespectful. She made everything out to be my fault and regardless of what my husband and I told her, she would not stop blaming us and making us feel as if we would not get a truck. She very impatiently referred us to this store which was not where we originally were to pick up. I probably will not book with U-Haul again because her customer service was awful and not helpful. When the customer has issues with retrieving a truck, I think a little more understanding and respect should be given. The man at the store once we got there was so nice, Kevin, and extremely helpful.

Andre G. 
Évaluation :
5

Everything was great

RUSSELL B. 
Évaluation :
1

This location took care of us however the state street location where I had a reservation didn't have a truck. Proceeds to argue with someone on speakerphone about why he didn't have our truck. Then sends me to another location after driving a hour to his location!

JEREMY J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
1

horrible experience. first of all they are late then they send me to a truck that is blocked in then they can't find the keys to the truck that has me blocked in so one guy starts backing trucks out in the line I finally said are you going to let me out he told me to back out and go around the long line of trucks. Worst customer service ever will not go back to that one.

CARRIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela S. 
Évaluation :
5

Easy to rent

Lakota P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY G. 
Évaluation :
2

I put gas back n the truck n was charged 18 I very upset

BRENDA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cortlandt O.  |  Online Move In 
Évaluation :
1

It is very hard to get in contact with anyone at this location via phone and when I did get in contact I was given conflicting information.

rick a.  |  Premières impressions 
Évaluation :
5

Jonathan was very helpful answered all my questions and help me with my storage unit. Show me how everything worked and was very polite

MISTY S.  |  Premières impressions 
Évaluation :
5

The salesman that helped me was courteous and friendly. He answered any questions and made sure the process was smooth.

Tracy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darcy L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

anthony h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John W.  |  Expérience générale 
Évaluation :
5

This location has great customer service & Justin ( Manager) went above and beyond due to my emergency move away from abusive husband. I dont know if its policy but I am greatful for his assistance with my situation & needing late night assistance. I hope uhaul helps others like he helped me have the option to "get out" & not miss work. I have to rate this store an 20 out of 10. Amanda

amanda s.  |  Expérience générale 
Évaluation :
5

They are always super helpful

CHRYSTAL G.  |  Premières impressions 
Évaluation :
5

I can't remember his name, however, the gentleman that signed me out had a slight limp from a leg injury couple of weeks ago. Very respectful gentleman. As well as everyone that I've encountered at your professional facility. Thank you for your professionalism. Sincerely, Tim Cook.

Timothy C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CODIE M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRANCE M.  |  Expérience générale 
Évaluation :
1

I paid for a storage unit, when i arrived to uhaul to put my belonging i was given a unit that belong to someone else, they where closed.. The manager Justin was called he was very RUDE! hung up in me and my daughter face. I had to get a storage some where else! Anyone looking for a storage this is not the place to go!!!

ELIZABETH J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINA Z.  |  Expérience générale 
Évaluation :
3

I was moving my son from another state I needed somewhere to store his washer and dryer. I didn't get to the facility until after hours it took me 45 minutes to find my unit for me only to discover that I could not install a washer and dryer in it as it was an upper level Unit. I was unable to exchange unit for a more appropriate one so I ended up having to cancel my friend home find another place for my belongings and still had to pay for one month of rental when I never actually accessed it.

Cassondra N.  |  Online Move In 
Évaluation :
5

If I ever need a storage unit again. I will use them again.

Lorenda H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy C.  |  Expérience générale 
Évaluation :
5

Kevin was amazing & super friendly & helped me when no one else would

BOBBIE E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN E K.  |  Premières impressions 
Évaluation :
5

I have no complaints at all. They were very friendly and helpful and even walked me to the storage and it was the size I needed... 

april a.  |  Premières impressions 
Évaluation :
5

I definitely would recommend uhaul east street indianapolis to friends or family. They are very convenient and the staff is so friendly.

Brandy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek L.  |  Expérience générale 
Évaluation :
5

The team helped me get a great Covered storage spot for my boat! Thank you very much.

Robert M.  |  Premières impressions 
Évaluation :
5

I still have an incident with damage to my vehicle from an overhead door to tend to with management, but overall you guys have been great.

JEFFREY R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VANESSA A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy A.  |  Premières impressions 
Évaluation :
3

I rented another uhaul at move out. Am I qualified to get my last month for free?

Delores N.  |  Expérience générale 
Évaluation :
5

Dyson cleaning the workers work with the people real nice

eddie s.  |  Expérience générale 
Évaluation :
5

Cassie was the best help... Thanks for your service

Ernesto C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chanda S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alicia B.  |  Expérience générale 
Évaluation :
5

Cassie was the best help I could ever receive.... Thanks for everything... Tenant 1077

Ernesto C.  |  Premières impressions 
Évaluation :
4

We moved. That the only reason, we got out. Thanks

JOSE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tanner a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet D.  |  Expérience générale 
Évaluation :
5

My husband and I always enjoy renting the trucks as well as, the storage units at East Street Indy Uhaul. The staff is always ready to help & always friendly! Keep up the good work!

Nedra G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alysia M.  |  Expérience générale 
Évaluation :
5

Erik was awesome! Very friendly and efficient!

elly k.  |  Expérience générale 
Évaluation :
4

Well satisfied

BILL L.  |  Expérience générale 
Évaluation :
5

Everything was great, from check in to customer service

Tonya T.  |  Premières impressions 
Évaluation :
1

The people are rude. I would never use u-haul again.

stacy b.  |  Expérience générale 
Évaluation :
5

Very helpful.and accommodating. Went the extra mile to help me.

Robert L.  |  Premières impressions 
Évaluation :
3

late evening not a good time for employees

TIMOTHY S.  |  Premières impressions 
Évaluation :
5

Very clean facility! The staff is always friendly & helpful!

Nedra G.  |  Premières impressions 
Évaluation :
5

I had excellent,. quick and professional service.

Mark Y.  |  Expérience générale 
Évaluation :
5

Everything went smoothly

Eyvine H.  |  Premières impressions 
Évaluation :
5

5 star service

al p.  |  Expérience générale 
Évaluation :
5

Staff was very nice

Michael A.  |  Expérience générale 
Évaluation :
5

The staff was very nice and the customer service was top notch

danny m.  |  Expérience générale 
Évaluation :
5

Stacy went out of her way to make sure i was taken care of and happy. U have a great employee in her and will continue to do business with u-haul because of her.

Lee C.  |  Premières impressions 
Évaluation :
5

Thanks

RODNEY S.  |  Expérience générale 
Évaluation :
5

The customer service was great. The deals were even greater.

gloria m.  |  Premières impressions 
Évaluation :
5

Nice and safe facility. Very good customer service. I have rented trucks and trailers from them and a covered RV storage space. They will stay my go to place for those rentals.

Troy H.  |  Expérience générale 
Évaluation :
5

I will never go somewhere else because they are cheap n storage and very helpful with their customers

Jeffrey S.  |  Expérience générale 
Évaluation :
5

If I ever need storage again. I would come back to U Haul.

BETTY W.  |  Expérience générale 
Évaluation :
5

The workers were all very pleasant

Stephanie T.  |  Expérience générale 
Évaluation :
5

Look forward using you guys again soon!

Eyvine H.  |  Premières impressions 
Évaluation :
2

The staff were rude, complained about having to do anything, and were on their cell phones while I stood first in line.

Daniel T.  |  Expérience générale 
Évaluation :
1

Manager when signing lied several times, never able to contact by phone. so many problems and not room for all issues. Just happy I will never deal with this place again.

barry a.  |  Expérience générale 
Évaluation :
5

All the staff are great and helped me with all my questions and requests

Jason C.  |  Expérience générale 
Évaluation :
5

VERY GOOD SPACE FOR STORING MY RV TRAILER AT A VERY GOOD PRICE

Ralph K.  |  Premières impressions 
Évaluation :
3

Needs more desk help too many people waiting to get helped

John F.  |  Premières impressions 
Évaluation :
1

Dirty, poorly-maintained facility. Staff was unaccommodating and did not respond to emails. Had unit for nearly 4 years but was not allowed to change monthly due date so incurred many late fees.

RUSSELL S.  |  Expérience générale 
Évaluation :
5

Ahsley Magee and all staff were wonderful to work with and did an exceptional job

Jason C.  |  Premières impressions 
Évaluation :
5

Very good customer service

danny m.  |  Premières impressions 
Évaluation :
5

I would like to thank everyone on the help with my move out. Stacey was very helpful.

DEBBIE C.  |  Expérience générale 
Évaluation :
5

All was good very friendly and very helpful and answered all questions the last running this place is amazing and probley the best service I’ve ever had with any uhaul

john m.  |  Expérience générale 
Évaluation :
5

Super smooth transaction and exceptionally friendly and helpful staff.

Paula C.  |  Expérience générale 
Évaluation :
5

Great Place !

John P.  |  Expérience générale 
Évaluation :
5

This team does an excellent job - from the Manager to your tech that installs hitches.

William T.  |  Premières impressions 
Évaluation :
5

Very nice, professional people. I felt safe and secure storing my items at this facility.

Heidi B.  |  Expérience générale 
Évaluation :
5

The young lady that assistedmy husband & I was very nice, patient. When we came back she was so helpful when we were stressed & trying to decide what size unit to rent...please thank her again for us.

amanda s.  |  Premières impressions 
Évaluation :
5

Good experience

Kevin B.  |  Expérience générale 
Évaluation :
5

Wow! Dealt mostly with Cassie. Exhausted from moving and the 2 day trip I could hardly think anymore. Come to find out I didn't have to. Cassie was on it, was like she had 90 yrs of experience.

WILLI P.  |  Premières impressions 
Évaluation :
5

Easy access and very friendly staff.

Brian C.  |  Premières impressions 
Évaluation :
5

staff was very helpful

loraine r.  |  Premières impressions 
Évaluation :
4

Overall great experience at the S East St U-Haul location. Facility and unit were clean, availability was great, and the process was smooth.

Erin D.  |  Premières impressions 
Évaluation :
3

Only problem I had was trying to contact Charles Short I have left several messages he NEVER return any. So I'm hoping I don't get a payment taking off my card

felicia f.  |  Expérience générale 
Évaluation :
2

I receieved an e-mail that my UBox had arrived at the location & a follow up email that payment had been run. No one reached out to me to inform me. Once we showed up, we had issues accessing the box.

Nichole f.  |  Expérience générale 
Évaluation :
5

Knowledgeable and friendly staff. Very affordable and security is top of the line.

Chuck S.  |  Expérience générale 
Évaluation :
5

A+

Jason C.  |  Premières impressions 
Évaluation :
5

They were so helpfull and on time.

Julia N.  |  Expérience générale 
Évaluation :
5

Na

Jeff S.  |  Expérience générale 
Évaluation :
1

This is my first time using U-Haul for storage and I would never do it again I was treated very poorly brushed off at times constantly calling customer service for help and at one point disrespected.

Leslie W.  |  Expérience générale 
Évaluation :
4

Overall I good experience. My only complaint is the wait times. Most of the time that I would stop in the office there would only be one person working in the office with a line of customers waiting.

JANET V.  |  Expérience générale 
Évaluation :
5

Chuck and the rest of his staff were extremely friendly and helpful. When my lock froze, his staff got me in my unit within minutes. Would definitely recommend and/or use again if needed!

Marianne M.  |  Expérience générale 
Évaluation :
5

Chris was incredibly helpful every step of the way!

Mycal G.  |  Expérience générale 
Évaluation :
5

Your bay door always stayed open the manager at this location is very awesome You had a couple customer service people that could work on their account better than that the manager there does a

Stacy and Greg F.  |  Expérience générale 
Évaluation :
1

I Hate UHual They Stole All My Things And Charged Me 400 Dollars For The Rest Worst Experience Of My Life So I Wouldn't Recommend Them To Anyone Or Anything

treveka j.  |  Expérience générale 
Évaluation :
4

Staff was always willing to be of service and addressed issues quickly.

MARSHA R.  |  Expérience générale 
Évaluation :
5

Customer service was Excellent!!!!!!!!!!!!!!

Larry L.  |  Premières impressions 
Évaluation :
4

No comment at this time

LETA/ Justin B.  |  Expérience générale 
Évaluation :
5

The rental process was quick and easy.

Robert G.  |  Premières impressions 
Évaluation :
5

I can not recommend anything that you obviously haven't already thought though and implemented. Keep up the good work.

Leamon L.  |  Expérience générale 
Évaluation :
5

Chuck & the gang are always on top of it!

Randal / Nedra G.  |  Expérience générale 
Évaluation :
3

The sliding latches are a pain! 10 mins each time to try to slide it just right while stepping on the handle to try to line it up. Other customers had problems too they said. Dust from ceiling fell

Jill W.  |  Expérience générale 
Évaluation :
5

Aucun

Shannan B.  |  Expérience générale 
Évaluation :
5

Well clean and good employees thanks for y’all time.👍🏾

sedrick b.  |  Expérience générale 
Évaluation :
1

I wouldn't recommend this facility because I paid cash for a payment and three days later they hit my debit card for the same amount without authorization and then said it could be 30 days to return.

Tresia T.  |  Expérience générale 
Évaluation :
4

Upon move out noticed mouse droppings on my stored items, it was pretty widespread

Oladipo O.  |  Expérience générale 
Évaluation :
2

Staff was rude quote was way under cost

Carla S.  |  Expérience générale 
Évaluation :
2

Facility and security good. Service was quite poor. Move the boxes for sale so that a line can form. Agents need to be eager to help. When 5+ ppl in line, no agent should be doing sales calls.

Michael S.  |  Réservation 
Évaluation :
1

Terrible

KAREN F.  |  Expérience générale 
Évaluation :
5

Very good they said I will get one month free

JENNIFER C.  |  Expérience générale 
Évaluation :
2

Employee's abrasive and fast delivery of terms were hard to follow so I had to ask several questions. Door to unit is extremely hard to open and latch sticks and very hard to loosen.

Jill W.  |  Réservation 
Évaluation :
4

good delivery driver

david n.  |  Expérience générale 
Évaluation :
2

I had to wait in line for over 40 minutes with only 2 people in front of me. Very short staffed.

Shawn H.  |  Réservation 
Évaluation :
3

No light,you have to buy a lock.

Beverely H.  |  Réservation 
Non reviews have been submitted for this location.

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