Customer Reviews for U-Haul Moving & Storage of Southside

8791 évaluations

9521 51 Ave   Edmonton, AB T6E4W8

(780) 436-7972

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(780) 436-7972

9521 51 Ave
Edmonton, AB T6E4W8

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Absolutely nothing! This company is A+ for customer service. It starts as soon as you walk in the door . The counter customer rep (Aws) is super friendly (even at 7a.m.), super efficient as he completes all the paperwork and explains the contract. He asked a colleague to drive out the truck and load it with blankets, all which we preordered on line. We did a walk about, checked mileage and fuel gauge and then we were good to go! When returning the vehicle there was the same efficient, professional and personal staff there to assist. My husband and I would not hesitate to recommend this U-Haul site to anyone wanting seamless and pleasant experience to what can be a stressful time. Tom and Verna

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
1

This this location is the very bad location when it comes to your billing. They tried to bill me for over 150 $and then I told them it can it is not possible since I did not drive the truck this much the actual bill came up to 92 $which shows how much he was trying to overcharge me if I was not paying attention this is a really bad business practice and poor customer service or trademark of this location.

Muhammad M. 
Évaluation :
4

办理手续缓慢

Jian W. 
Évaluation :
1

My unit was broken into twice. Thats why I am moving to another storage facility.

Mike C.  |  Expérience générale 
Évaluation :
5

Very friendly with great customer service skills. I have used U Haul many times over the years. Great service keep up the great service.

Christopher S. 
Évaluation :
5

I know the vehicles are turned over fast, but it would have been awesome if they had maybe given the inside a quick vacuum and maybe hosed off the bug guts from the front of the van.

Sondra R. 
Évaluation :
1

Make sure the gas is accurate, ensure the order gets filled properly and don't charge American miles and over the km

Lisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW L. 
Évaluation :
4

It was hard to find the van as it was not parked where it was shown. I had to spend 25 minutes in line for help and severely cut into my moving time.

Shannon W. 
Évaluation :
2

We originally requested a 20ft truck but we're told less than 24 hours before that we had to choose between a 15 or 26 foot truck instead. The 26footer would not fit into the lot where we were moving so when I asked if we could get a mileage reduction because we would have been able to do one trip in the 20ft, I was told no because the 26ft was available.. not happy about something we couldn't control and being charged more for it

Brayden Z. 
Évaluation :
3

Unit was not cleaned internally between rentals. Particularly in the era of covid having vehicles cleaned out properly between rentals is important.

Adam H. 
Évaluation :
5

Service is great, very helpful and knowledgeable personnel. Will came back a million more times if I can and most definitely will recommend this place .

Jonas F. 
Évaluation :
5

Great service, it was a pleasure.

Terrance L. 
Évaluation :
5

The uhaul from Edmonton was a fantastic experience, although I would have appreciated a full tank of gas instead of 3/8's if a tank, we had to get gas immediately! Returning the truck to the Camrose lot, not so good an experience, we called at least 20 times leaving messages that were not returned, we decided to just drive out there and were fortunate to meet a uhaul employee that was there to set up a truck and trailer as the regular person was on vacation and we would not have been able to return the truck. The employee at the Camrose yard was great and did our return for us.

Karen M. 
Évaluation :
5

This location was extremely helpful and friendly.

victoria C. 
Évaluation :
5

The U haul website is very glitchy, very hard to book online had to drive to location to actually book a truck. Site would not upload License even after a confirmed booking done manually!

Gary J. 
Évaluation :
5

You have done excellently well; so, keep it up!

Olabode A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan H. 
Évaluation :
5

THANK YOU TAMAYA CURSTON & the rest of the staff especially the Manager THANKS

Lionel L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto B. 
Évaluation :
3

One of the most important improvement is the reduce wait time for confirmed or prior online booking. Even though we have booked and come to pickup the vehicle customer has to wait upto 20 minutes before we can get to talk to an CSR. by the time we process the paperwork instore and hook up the trailer we have lost 45 - 50 minutes from our scheduled (requested) vehicle pickup time. Second improvement is calling the pickup location and speaking with an CSP agent is literally impossible. The lines are often busy and even if they pickup the call they will place the customer on hold for over 30 mins. This is a very frustrating experience to wait for enormously long time just to ask a simple question. I recommend value your customers time and answer them promptly.

Ashish T. 
Évaluation :
3

.. the chains to attach to car one was broken when picked up they changed and the ratchets. For the wheel straps to anchor the car to the tow dolly were very corroded thin with rust and very difficult to release and very difficult to get to the upright position to release they've served their time I would expect better when it comes to something like a tow dolly. this is a safety concern.time to replace other than that the experience was great .also when I brought back the tow dolly early the staff were quick and decisive about what to do to get the dolly off the truck and get me underway again Thanks

Brian T. 
Évaluation :
5

I rented a truck using self service pickup the time before this and it was a NIGHTMARE. SO SLOW, so clunky. THIS rental was a utility trailer using the service desk and they were super efficient, super helpful and speedy. A very positive experience - exactly what I have come to expect from this location. They are a 10/10 here and the reason why I keep coming back to you.

Peter M. 
Évaluation :
4

truck hadnt been swept out, though a staff member offered to do so when he saw it needed it, without being asked. This made it a much more positive experience. The least positive part of the experience was absolutely the "self-pickup" process. The app was very slow, there were times when it seemed to hang for 5 minutes then it would catch up. I STILL had to go in to the office and get keys from staff anyway. I have rented four or five trucks or trailers from this location over many years and it was at LEAST twice as long to do the self pickup process, which makes NO sense. Why offer that if it isn't fast and simple? I will NOT be using self-service pickup anymore. (Self service drop off, on the other hand, is super simple and fast).

Peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erasma C. 
Évaluation :
5

Everything was as expected I always recommend U haul

James A. 
Évaluation :
4

Only issue was not enough customer parking, so was very tight trying to find the truck and getting around other people parked.

Craig C. 
Évaluation :
5

Very helpful front-counter staff.

Derek S. 
Évaluation :
5

Excellent service from Angie and her team!

Gregory J. 
Évaluation :
5

Absolutely nothing! Great friendly, proficient service done by A+ employees. Thanks so much! Tom and Verna PS See you next weekend as we need another truck for the final phase of our move!

Thomas H. 
Évaluation :
1

Was told my reservation was at another place because they couldn't locate the truck I reserved did not call did not answer their phones. Had to go to two different places. As well I reserved furniture dolly and did not receive one .

Savanah S. 
Évaluation :
5

Great service , friendly staff

Joshy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Z. 
Évaluation :
4

I rented an auto transport. While the unit itself was in good condition, there was some gravel on the deck I had to sweep off. Minor thing, but would have been nice to not have to do that

Pierce P. 
Évaluation :
5

Office operations seemed a bit slow, but trailer was ready when promised. Condition of the trailer was good and it served the intended purpose.

Douglas H. 
Évaluation :
5

My experience when dropping off the vehicle was quick, orderly and efficient and very friendly!

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terence Z. 
Évaluation :
4

This is a busy location and the staff are very expert and hard-working. There is an excellent selection of packing supplies on display and the pricing etc... are clearly visible. It was awesome! Our truck was mechanically great but the windshield was quite dirty inside and out. I'm not too fussy about how clean the inside of your trucks are, but a clean windshield is important for a safe trip. One other suggestion I would share is that the tank was half full when we received the truck. It is much easier for me as to work with a full tank. We can begin our journey with confidence knowing that we can travel a fair distance without having to stop to fuel up. And after our move is complete, we can easily fill the tank back to full vs. having to figure out how much fuel it will take to get it to half full. I think U-Haul is an excellent company and I will definitely recommend them to others and use them for our next move! :)

Ian J. 
Évaluation :
5

Not a thing

Norma A. 
Évaluation :
5

Excellent customer service with friendly staff..: first time I've never had to lift a finger to attach a trailer! Awesome

Frank S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Katlynn was amazing !!!! No complaints about this location

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corrina H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannan F. 
Évaluation :
3

The truck was a disaster - the front end shook so hard it was hard to maintain on the road, would not trust to rent another big truck from uHaul based on the mechanical performance of the unit I rented.

SHANE B. 
Évaluation :
5

The staff at this location is fantastic. Professional, friendly and efficient. Always a good experience. Great fast service.

Christopher G. 
Évaluation :
5

I found the service prompt and very efficient.

Kavita A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra B. 
Évaluation :
5

Rented a 20' truck with no hidden fees or dues. Just as it should be.

Russell D. 
Évaluation :
5

Make sure that the vehicle is clean. It ran well, was quick and easy to pick up.

Lisa L. 
Évaluation :
1

don't double charge and find every reason under the sun to nickel and dime me

Dylan S. 
Évaluation :
5

excellent service overall

Julio G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla P. 
Évaluation :
2

The staff are all great. The problem is it takes a very long time to get to them. The phone service is very slow and wait times on hold are unacceptable in my opinion.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glynis B.  |  Expérience générale 
Évaluation :
5

No comment.

Arwin O. 
Évaluation :
4

Young lady was very helpful and responsive despite busy times.

John F. 
Évaluation :
5

All good Excellent service Thank you

Mohammad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell S. 
Évaluation :
4

Called U-Haul on Sunday afternoon to reserve a 10' cube van for Monday at 7:00. Service was swift and smooth, van was clean throughout and upon my return the service was equally as good. Staff were friendly and efficient.

Roy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Golden A. 
Évaluation :
5

Our service agent AWS , was fantastic ! He was fast, efficient and very helpful.! We will be back to this location, I would not improve anything as we had excellent service

Braedin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonita D. 
Évaluation :
5

They made sure the electrical connection worked for signalling and breaking on the trailer before I drove away. It didn't work on one of my vehicles, so I wasn't allowed to take the trailer until I returned with a vehicle with a good electrical connection. This took more time for me and them, but it made me feel like they valued safety over profit, and I applaude them for that!

Richard W. 
Évaluation :
5

Great location, everyone there is working super hard.

Stacey C. 
Évaluation :
3

Our order was incorrect numerous times, they did not provide us with the equipment we requested and have not responded to our concerns. We would not recommend this location for your moving needs.

Megan F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery W. 
Évaluation :
5

Staff at this location very friendly and helpful. Had a gentleman do the 360 fuel and milage check as soon as I arrived. Rental return went very smoothly ad did the traveling from Vancouver to Edmonton. Not one problem Thank you very much

Valerie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherri N. 
Évaluation :
5

I would highly recommend this particular U-Haul facility,over any of the other ones I have done business with.Kirsten is one of the best employees I have dealt with when it comes to her hands on knowledge of operations at her U-Haul facility.She corrected the mistakes made by other employees at other U-Haul locations. I have so much gratitude for her understanding and professionalism.When it comes to customer service,she is definitely at the top..thanks Kirsten...nyk black

Nykki B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne L. 
Évaluation :
5

Mohammed was very cheerful and energetic. He was quick and accurate and was very friendly.

Charles R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ali B. 
Évaluation :
5

I am quite pleased with the whole experience made so easy with Uhaul great bunch of employees. Bill

William B. 
Évaluation :
5

Unfortunately the trailer I rented was not available on my pickup time. Kirstyn phoned 3 people that were late returns and only 1 could return in 45 minutes. We reserved another unit at the west end location but I decided to wait. After about 1 hour another unit was dropped off and I took that one. So, after about 2 hours after arriving at U Haul I had my trailer. Kirstyn was so very, very polite and tried everything to help me. Refunded me 20,00 $ for my trouble and I thanked her. It would be exceptional service from U Haul if I got the 50,00 $ that they guarantee if your rental is not available at time of pickup. I looked into that and it appears to be too much of a hassle. Thank you and the trailer was great. Give Kirstyn a big Thank you.

Gary G. 
Évaluation :
5

U-Haul really impressed me today. I mean really impressed me. The service was AMAZING! The price was extremely good. Thank you for helping my family move.

Chad N. 
Évaluation :
3

Inside the U-Haul was dirt with socks

Sikander P. 
Évaluation :
4

If I have a pre-checkin sent to me, why can't the location just use it and move faster. Every location I have rented a trailer from, same issue. What's the point of providing my license, vehicle info etc. if they just have to re-enter it ALL again?

Jason M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyse C. 
Évaluation :
4

My experience was great, but the person in line ahead of me had reserved an appliance dolly to move a safe, but when they came to pick it up, it wasn't available. There was no explanation or apology, they just said they didn't have one available.

Richard G. 
Évaluation :
5

Other than the last minute pick up location change everything was good

George M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikola L. 
Évaluation :
5

Great customer service! Thank you.

Vicky M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coleton H. 
Évaluation :
3

Hottest day of the year and we were given the oldest no air conditioned truck sitting in the lot. Three new same sized trucks parked next to the old one. Windshield wiper on drivers side was broken too. Not impressed.

Wayne A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jojo P. 
Évaluation :
5

The location was packed with people when I got there, but having my online reservation made it a fast process. I was in and out and gone with the truck in 2 minutes. Same thing when I got back. An agent went out of his way to close the rental within a few seconds of me pulling on site. I was truly impressed with the service level of that location. 5 stars all the way !! GREAT JOB GUYS !!

J.P. L. 
Évaluation :
1

Get your instructions in order when you book someone. My confirmation email said to pick up 6am for self check-in. When I checkin the website says I can get it at ,7 when the location opens. So I loose an hour of my move on the hottest day of the year. Then when I flag down who I believe was the manager (who booked my reservation on the phone and said if I had problems to come find him) and explained my problem he just casually says system not online until 7 and walked away. Absolutely terrible customer service. I was beyond furious the way I was treated by this employee and the overall process.

Jack B. 
Évaluation :
3

Its the end June. An extremely busy time for moving. There should have been more staff at front desk then 2. Waited over 45 minutes in 37°C weather to pick up prebooked van. You should have one or two designated for those that have already reserved

Maureen A. 
Évaluation :
5

Here's the thing. Central scheduling (Winnipeg?) Was an ABSOLUTE nightmare. I booked my van TWENTY ONE (21) days in advance (ahead of schedule! Wow that's a long time)... The DAY of me picking up my van, they tell me the ONLY truck available is 1 hour and 30 minutes away... I live in Regina.. that's a well known city with over 200 000 people in it, not some small town. So I have to politely ask.. HOW in the HECK does that happen??? If I book AND PAY for a van TWENTY ONE days in advance, I expect that shit to have a bow on it and my name inscribed on the van when I go to pick it up at the location I selected TWENTY ONE DAYS PRIOR. You know??? This is a major flaw my guys. MAJOR. I TRULY hope someone with some wrinkles in their brain takes a look at this, and understands that this is a real problem. This should never happen. I should not have that wrench thrown at me the day prior to moving. I'm serious here folks... All joking aside this was incredibly unprofessional. The customer service rep I had just kept saying "There's nothing I can do". Not a goddam ounce of empathy came out of that person's mouth despite the absolute garbage situation I was now in because of their company, and I was extremely polite. Absolutely abysmal. Please. If their is just one wrinkle-brained person who can fix this... From the robot-like customer service rep who can't say anything besides the dog-written script in front of them, to the last minute scheduling to locations so far away from initial locations.. please fix this ASAP.

SCOTT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gurkiranjit G. 
Évaluation :
5

Would definitely recommend to everyone! Unbelievably simple to do.

Mike N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sherooz B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff O.  |  Expérience générale 
Évaluation :
4

Unit became too expensive, rate was increased many times over 5 years of storage. Long term storage and payment on time should be incentivized and not penalized. Merci.

DAVID L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jashandeep R.  |  Premières impressions 
Évaluation :
5

Staff is very friendly.

Kulwinder S.  |  Premières impressions 
Évaluation :
5

Very friendly staff.

Don P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel J.  |  Expérience générale 
Évaluation :
5

I was wondering if since I moved out May 15 if I get a reimbursement for last two weeks of May. The clerk didn't know. Merci.

Shawna B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mill Valley M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorri B.  |  Premières impressions 
Évaluation :
5

The staff at this location were fantastic! They were always courteous and helpful when we were there

Chelsea S.  |  Expérience générale 
Évaluation :
5

No problems at all for the couple years I had a storage unit there. Always my go to for renting a moving van.

Richard G.  |  Expérience générale 
Évaluation :
5

Excellent service and got a free month 👍

Shawn O.  |  Expérience générale 
Évaluation :
5

Staff is very friendly and helpful.

MIKE W.  |  Expérience générale 
Évaluation :
1

A total waste of money regret choosing that storage , lucky enough it was not in winter time , imagine if the weather was freezing a lot of my furniture could have been damage honestly . Cashiers incompetent and very slowly service a shame in my point of view.

Nelly N.  |  Expérience générale 
Évaluation :
2

I was in one of the upstairs storage units which was a pain. The only way to access it was to go up was a very narrow set of stairs. I guess the price was okay but for the hassle to actually move in and out I don't think it was worth it. Staff were very friendly and very helpful.

Paige S.  |  Expérience générale 
Évaluation :
5

Thank u so much

Paul Francis B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAYLEN T.  |  Expérience générale 
Évaluation :
5

That location is the best by far.

Jeannot M.  |  Expérience générale 
Évaluation :
5

They were friendly and very helpful.

Jeannot M.  |  Premières impressions 
Évaluation :
2

The roof leaked The lock hooks didn't line up ... 10 min to just take lock off not to mention the fight to put it on The web page that has auto charge the credit card on time of billing dosnt work. Recieved hate mail each month The inability to do auto payment when getting storage was frustrating The space was locked to get to the unit. Each time a longgatted process Paying only a few months in advance rhrough the till seemed ridiculous Cash payment was also trouble. Preferred plastic because no cash till. Maybe an offer for checking out early on a paid would be a courtesy This form should have a comment area under each question .... was the faculty clean. Not so much - run down is more like it. Clean ish. What do you mean by clean? The staff was super good. Great people.

DUANE F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bujar m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie G.  |  Expérience générale 
Évaluation :
1

absolutley ignorant staff members extremly slow not understanding at all well NEVER EVER recommend or use again noithing but self centered douches that are there just for a pay check and dont care about nothing else dont worry ill put this on your web site too good for nothing

Kara L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S.  |  Expérience générale 
Évaluation :
5

Randy and the staff were always pleasant and friendly during my stressful moving time. It was nice to return knowing I could count on them during my time there. Thank you all so much!

Vivian L.  |  Expérience générale 
Évaluation :
4

No comments

Patrick J.  |  Premières impressions 
Évaluation :
5

Randy went above and beyond to meet my needs as a client. He was completely professional, although accommodating and pleasent to communicate with. He knew his job and his role. Merci.

Vivian L.  |  Expérience générale 
Évaluation :
5

Thanks

Fred K C.  |  Expérience générale 
Évaluation :
5

The lady who processed my application was very pleasant, helpful and professional. All questions were answered. 5 star service

Enock S.  |  Premières impressions 
Évaluation :
5

The customer service was amazing was quick and very professional

KERIM A.  |  Premières impressions 
Évaluation :
4

The only issue that i had was there seemed to be to many mice

graham m.  |  Expérience générale 
Évaluation :
5

All good.

MICHAEL R.  |  Expérience générale 
Évaluation :
5

The staff at the Edmonton Southside this Sun and Mon. were amazing! I was going through a difficult moving experience and they truly went above and beyond and were so, so helpful. Thank you!!

Michelle S.  |  Premières impressions 
Évaluation :
3

The price wasn’t right.but Uhaul took care of my needs, and they were necessary .

Mary G.  |  Premières impressions 
Évaluation :
1

Waist of time using that place

DENNY S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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