Service was horrible. A manager should never give quotes/prices to anyone if she is not sure about the prices. I felt lied to, disrespected, and threatened by her Customer Service actions telling me that the price is the price and if I didn't want it that she could just cancel my contract. No professionalism. No integrity. She also did not apologize for her actions of the prices she offered me or for giving me the wrong price. False advertisement. Defrauding a disable person. Manager states 74,95 $. At ring up charges 99,95 $ when she was specifically asked for a space down stairs to accommodate disability. No follow up from other managers to address and fix concerns. Every person you try to get help from is rude or is not willing to go above and beyond to retain customer satisfaction. No follow up from corporate office.eluymae s. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Spanaway
Pour nous contacter
Tacoma, WA 98444
(By Golf Course Limited Parking)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JUSTINE ELISE P.
Personnel were very helpful with offloading and getting the truck and trailer returned. They were understanding about my complaints on the lack of maintenance with the vehicle when I received it.Kyle B.
Very goodJIAN W.
Le client n'a pas laissé de commentaire.Michael W.
Do not schedule a pick up for the exact same time as the return is due. If the person returning is late it pushes back the pick ups entire schedule . Also if someone has an alert on their account let them know that as they are scheduling and not at pickup. Did not receive scheduled equipmentJulie M.
Le client n'a pas laissé de commentaire.Bradley S.
Your online service leaves much to be desired. It showed no credit for the initial payment that I made. It showed an increase in the amount that was decided upon. So I really don't know what I owe at this point which makes me upset. Since the way I work leaves me with the online service to use this really hinders me being able to use your facility.KATHERINE M. | Expérience générale
Le client n'a pas laissé de commentaire.MELVIN K.
Le client n'a pas laissé de commentaire.TIMOTHY JAMES H.
Le client n'a pas laissé de commentaire.Calista P. | Expérience générale
Le client n'a pas laissé de commentaire.ALAFIANI MODPAE W.
Le client n'a pas laissé de commentaire.Jessica D.
Le client n'a pas laissé de commentaire.VLADIMIR P.
Rep did not know the gas mileage for U-Hauls charging for gas waited for hour to be seen due to customer issue which had nothing to do with me also bathrooms filthy no toilet paper no hand towels blower not workingFreddie H.
.David R. | Expérience générale
Vehicle shook violently while driving, clerk had no empathy and barely listened.MARTHA D.
I payed and rented on line,a storage unit. I was unable to get into bldg. Not anything but an inconvience all in all.I had to walk back to the office 3 times ,Their were no locks as directed,their are rat traps in the unit itself(gross) and storage room is absolutely filthy. I am quite disturbed and much disappointed.And the hours which were listed were completely the opposite as is posted. You guys Suck!!!!!Carli S. | Online Move In
Le client n'a pas laissé de commentaire.ROGER L.
Le client n'a pas laissé de commentaire.Scott N.
Le client n'a pas laissé de commentaire.JESSE Q.
Signs for where to go when dropping off were confusing. Especially when not coming from the direction that the signs were facingKYLEE D.
Le client n'a pas laissé de commentaire.TIMOTHY B.
I was told the 15ft was unavailable which I had reserved over a month in advanced so was then told only the 10 ft would be available and that was sufficient for a 2 bedroom. I got to pick up the truck which it clearly states on signage at the checkout area a 10 ft is meant for studios to 1 bedroom and the truck was unsurprisingly extremely too small. I moved across the state (atleast a 5 hour drive one way) and am now forced to pay to rent a trailer and miss work in order to drive back to Tacoma yo pick up the remainder of my items and drive an additional 5 plus hours back. This has been a difficult process and I do not wish to use your services in the future.KIMBERLY A.
Le client n'a pas laissé de commentaire.Jonathan D.
Le client n'a pas laissé de commentaire.Jeffrey E.
Customer Service from Dylan Kirk and the older gentleman were both exceptional. They were able to fix my ball/hitch since it was installed wrong. And we're very friendly during trailer hook-up.CHUL A.
My interaction with the Team members was awesomeDAVID R.
Le client n'a pas laissé de commentaire.STEVEN H.
Le client n'a pas laissé de commentaire.SHERYL L.
Very professional and friendly!!KARLTON D.
Le client n'a pas laissé de commentaire.DAVID CHARLES D.
Great service very helpfulPATRICIA B.
Le client n'a pas laissé de commentaire.JUSTIN K.
Was our first experience with the app. The app was to complicated and it was the first time we had to deal with that. And will never go there again because it was a waste of time.JAMES K.
The employees were incompetent and had no sense of urgency or customer service. I completed the online â€œexpressâ€ check-in process and waited for more than 20 mins to be helped. 2 employees were working in the office. 1 didn't know how to rent equipment to a customer in front of me and the employee literally sat at his computer, doing nothing while he waited for someone else to come from the back. The employee who came from the back seemed to have no issue renting the equipment to the customer. During the time the male employee was sitting there doing literally nothing, I asked if I needed to wait if I had completed the online check in. He and the other employee rudely asked if I had a key number and if not I had to wait. I did not have a key number but when it was my turn, all of the info they needed was already on the system so it seemed that I had done everything I was supposed to do to avoid this time suck. The female employee was operating in slow motion. It was unbelievable.Miranda H.
Le client n'a pas laissé de commentaire.Crystal C. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL D.
Service was excellentBELINDA GAY J.
The new staff is friendly, efficient and a real pleasure to work with Joey, Dylan, and I forgot the females nameBOBBY M.
There was a brand new employee there when I moved my stuff in. It was 3 minutes to 7pm and I had a lot of stuff left to move. He comes up to me and says in a condescending tone "this place closes in 3 minutes, you need to wrap this up." I told him that I thought the access was 24/7 and he replied that it's not anymore because people were caught living in their units. I'm upset that he talked to me the way he did and also because this place is advertised as open 24/7. That new employee also paints his nails white and has an ugly haircut.Justin D. | Premières impressions
Friendly and helpful staff.THERESA D.
Staff was very friendly and helpful.Brian B.
The truck wasn't clean. We had to clean it ourselves as there was wet coffee spilled in the cup holders and food on the floor.SARAH B.
Le client n'a pas laissé de commentaire.steven k. | Expérience générale
Our reservations were for a van. When we came in at the selected time no van was available. We then had to rent the 10' truck. We were told due to inconvenience we would be charged 99 cents per mile instead of the 1,09 $. We were absolutely lied to. When we picked up the truck I had to deal with several people trying to explain things at the same time, just confusing in itself. Then the truck had dings on the side that we were almost held responsible for. I have never been told something and then completely lied to. There is no customer service. I will not rent from here in the future due to being told one thing and then being lied to.DONA E.
Great service.. thanks for all the hard workBRYANT W.
Le client n'a pas laissé de commentaire.AARON B.
Customer service was quick and efficientPatrick H.
Le client n'a pas laissé de commentaire.Tesha K.
Le client n'a pas laissé de commentaire.Kenneth J.
Le client n'a pas laissé de commentaire.LOLA F.
Representative knew exactly what hitch I needed for my car. The price and installation was very reasonable. I highly recommend this organization if you are looking for a hitch for your car or truck.Jeff K.
I had no issues at this facility. Thunbs up!Sarai F. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT T.
Not charging per mile make it unlimited and put your deals in more of a better bundleTHEODORE JAMES W.
SO OVERPRICED I CANT BELIEVE I PAID THAT MUCH the check in/checkout process was also way too long but other than that no complaintsAutumn M.
Le client n'a pas laissé de commentaire.LARRY B.
Le client n'a pas laissé de commentaire.Zachary S.
Le client n'a pas laissé de commentaire.ELLIOT L.
Le client n'a pas laissé de commentaire.KEVIN K.
Le client n'a pas laissé de commentaire.Veronica M.
Le client n'a pas laissé de commentaire.BERNICE M.
Le client n'a pas laissé de commentaire.Debra S.
Le client n'a pas laissé de commentaire.Edwin S.
Le client n'a pas laissé de commentaire.MATTHEW H.
Le client n'a pas laissé de commentaire.JASON F.
Offer steps for short customers to get in and out of trucks.Doris H.
Le client n'a pas laissé de commentaire.VYVIAN W.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.GANGA SAGAR T.
After making a reservation in advance I should be able to be told yes or no to availability and locationSUSAN B.
Hire enough people so it doesn't take 30 minutes of standing in line to rent a truck.DAVE W.
Nothing even got my truck earlier so it was super smooth .MITCHEL C.
Le client n'a pas laissé de commentaire.JAMES DAVID P.
I had problems upload images, maybe this process could be better explained.DORIS H.
Le client n'a pas laissé de commentaire.SERGEY I G.
Le client n'a pas laissé de commentaire.Toby K.
Le client n'a pas laissé de commentaire.Douglas R.
Great team there and teamwork. It was as smooth as it gets they really make your business. It would be nothing without them.Kelly C.
Le client n'a pas laissé de commentaire.Gary S.
Provide addition personnel to handle influx of clients for less wait time when reserving on-line.JOSHUA W.
Great guys at the desk!JULIE E.
Le client n'a pas laissé de commentaire.JAMES L.
Improve you support systems, i.e. computer application. Not enough processing power. Have lost information and extreme sluggishness while trying to use your system.DON EDWIN W.
Le client n'a pas laissé de commentaire.JOSHUA S.
Le client n'a pas laissé de commentaire.DANIEL THOMAS G.
Very nice people. I was surprised my unit was inside though.. on line it said drive up and we had very heavy stuff so almost had to change just due to that, but made it work.Denise W. | Online Move In
It is a difficult site to access from the north and the internal traffic patterns are confusing.KIM S.
Service was outstanding!!! Truck was in good condition. Very happy experience.CYNTHIA S.
Every thing was great and I must admit cheaper than I thought it would be. Great new truck I used. Next time I have stuff to move I will be calling you again.JEFFREY M.
Le client n'a pas laissé de commentaire.KIM O.
offer AAA or military discount. let customers know that you have to have two numbers to rent your equipment. and that you need a cell phone. I do not have a cellphone because they do not work at the house.GARRY P.
Be more specific about equipment. For example clearly state if truck has lift gates or ramps.DON EDWIN W.
Great customer service!THOMAS M.
Le client n'a pas laissé de commentaire.CHRISTOPH R.
Le client n'a pas laissé de commentaire.MICHAEL ROY G.
Le client n'a pas laissé de commentaire.KIMBERLY J.
Le client n'a pas laissé de commentaire.Tim H. | Premières impressions
Excellent serviceALAN B.
Le client n'a pas laissé de commentaire.DANIEL DIRK D.
Well my vehicle was parked overnight in the parking lot it was set on fire and the manager Lindsay said basically I'm on my own she can give me a couple of days to move it and I feel like U-Haul Shelby responsible for the damages seeing that there's no sign saying park at your own risk or any heads up that there's a lot of theft in this area and so waiting on a callback from Andrew the MCP to see what my options are as far as getting this taken care ofAMEREO F.
Le client n'a pas laissé de commentaire.Joanna F.
. I had a blast from beginning to end with the Uhaul. I would not change anything.KIMBERLY B.
Le client n'a pas laissé de commentaire.ANN C.
Trailer was ready when I arrived. Lady hooked it up and checked the chains and lights and away I went! Brought it back in 2 hours and put it back in the same spot. I unhooked the trailer and lights before the lady got to me. I felt it was the least I could do for her. Very good experience!RICKEY C.
Le client n'a pas laissé de commentaire.JON L.
The guy receiving the equipment mumbled as he walked by, but he was asking if I was returning. He said a few other things while moving about the trailer and unhooked it and took off. He never looked at me or greeted me and I have no clue what he said. He wasn't rude though, I just had no idea what he said or if he was even talking to me. I assumed I was finished when he walked off with the trailer and just left. As I was leaving I got an email saying I was done.ERIC H.
Le client n'a pas laissé de commentaire.VANCE C.
Excellent service à la clientèle.Betty B. | Premières impressions
Reached out but never got any answers or help to resolve the issue I'm having with accessing my new storage unit I paid for thru online move in. Reached out for 2 days, now going on third day. We'll see if I get anywhere?? I need to use my unit asap since I'm time sensitive and have no desired room to hold all belongings. Thought this would be an easy process and would've been helped by now, quite disappointing.Angela M. | Online Move In
great truck and serviceJEREMY W.
It took a bit to get the tow dollie hooked up and a taillight fell off while the agent was hooking it up to the rental truck, but he was competent at correcting the problem. I had no issues with the rental, it got us where we needed to go and the return process was very easy. Everyone was pleasant and helpful at both pick up and return.Carolyn H.
Le client n'a pas laissé de commentaire.Jesseluis F. | Expérience générale
Le client n'a pas laissé de commentaire.Lilian B. | Premières impressions
Le client n'a pas laissé de commentaire.ALICIA F. | Premières impressions
Le client n'a pas laissé de commentaire.Theresa R. | Premières impressions
Staff shortage. Lots of customers but not enough helpers.Tera H. | Premières impressions
It was a great experience!MICHEAL M. | Premières impressions
Le client n'a pas laissé de commentaire.candle k. | Premières impressions
Thanks for letting me store my stuff there and rent a truck. Great experience. Thanks for letting me get the bigger unit. That was a great help.Charles A. | Expérience générale
Le client n'a pas laissé de commentaire.marie m. | Expérience générale
There was some debris on the floor and outside the unit in the hall including a broken lock on the floor right outside the unit. There is also a rodent bait station which I guess I should assume Uhaul put that there and I should leave it there. An explanation would be helpful though. It is also a disposable one so I dunno if it's empty and should be thrown out. The Uhaul video explaining that the passcode is for a gate code and a door code. This location doesn't have a gate like in the video. It has two doors and three keypads for passcodes. Which seems weird. I had to try all three to figure out which two I am supposed to put the passcodes in. I also don't know if their is another entrance to the storage since there are so many Uhaul vehicles around the entire building. It is also a rental place so it is very hard to access the storage.Kayleigh B. | Online Move In
I only rate it below average because the worker who helped us lacked good customer service skills.Athena H. | Premières impressions
Great staff serviceVirgie D. | Expérience générale
Le client n'a pas laissé de commentaire.David R. | Online Move In
I felt like the storage prices were just getting to expensive!bonnie V. | Expérience générale
Very easy very friendly made my day a lot easierMaryAnn G. | Premières impressions
Le client n'a pas laissé de commentaire.Joel V. | Expérience générale
Le client n'a pas laissé de commentaire.Aren L. | Expérience générale
From move to storage it has been a wonderful experience. The free month of storage was given with no strings attached. Everyone was very helpful and accommodating. Samantha did my final move out inspection /closing of my account and made it so quick and easy. No wait , no hassle. Just friendly and professional service. I'll definitely be back for my moving and storage needs!!!Thi W. | Expérience générale
Le client n'a pas laissé de commentaire.Guy M. | Online Move In
The two people on location we helpful and accommodating.Jaymie F. | Premières impressions
Le client n'a pas laissé de commentaire.VICTOR Z. | Expérience générale
Le client n'a pas laissé de commentaire.Johnny O. | Premières impressions
Le client n'a pas laissé de commentaire.Chan W. | Premières impressions
Le client n'a pas laissé de commentaire.JOSHUA K. | Premières impressions
When I was there the light would always go out on me then I would have to walk down the hall to get it to turn back on. There was one day it shut off 5 times on me and it was like every 10 minutes when it did that.Sherri H. | Expérience générale
Le client n'a pas laissé de commentaire.dale r. | Premières impressions
It not safe upstair and updown metal and it time for new place and on 72nd yakima it great nice indoorsDeborah K. | Expérience générale
Le client n'a pas laissé de commentaire.carlos p. | Expérience générale
Very kind and helpful ladies.Mary S. | Premières impressions
Le client n'a pas laissé de commentaire.Kennith W. | Premières impressions
Everyone was very friendly and helpful.Anthony S. | Premières impressions
The person who helped me was very nice and explained everything to me very well.TARA S. | Premières impressions
Great servicevictor j. | Premières impressions
As many times as I've used this facility I've never had a problem. Good customer service.Vicki W. | Premières impressions
The person that helped us was amazing and so helpful it's to bad he will be leaving that store location to go to another. Good luck on you next adventure.ANN B. | Premières impressions
"CJ" was extremely helpful and patient with me when I was choosing which unit I needed. I was also able to easily reserve a truck for the date that I needed.SANDRA R. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!