The only complaint I gave is the difficulty getting in and out of the site With the parked trucks and trailers making it difficult to exit if anybody was parked at a storage unit it blocked the driveway with no way to turn around especially in the back side.michael t. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Spring Hill
Pour nous contacter
Brooksville, FL 34613
(E Of Mariner)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent way of storing and moving. Thank you.Carole B.
Vehicle had a low tire, driver window motor didn't work, vehicle needed an oil changePATRICK T.
Le client n'a pas laissé de commentaire.KEITH H. | Expérience générale
Great customer service from the owner and also from the gentleman that helped get me on my way.Jeffery L.
the advertisement for gentle ride is false advertising. the container arrived broken and our items were damaged. the container could not be put on a trailer as it was to be so we could bring to our home and unload. we had to take a trailer and unload, reload and unload again. we called and the person who took our information never called us back. we will never recommend uhaul to anyone and never use them again.Marty G.
Good jobMike P.
Le client n'a pas laissé de commentaire.STEPHEN R.
Le client n'a pas laissé de commentaire.PEDRO V.
Used this location many times and will continue to do so. Easy to work with staff.Curt R.
Le client n'a pas laissé de commentaire.Jennifer Z.
Very Busy. Charged my card twice, did not explain. I called customer service & they said they had sent an e-mail to Kathy M , the manager to please call. Kathy never called. Do't feel good about customer service. I had a terrible experience with uhaul in MI years ago. My card was used by an employee.gerry C.
Le client n'a pas laissé de commentaire.Shannon E.
Le client n'a pas laissé de commentaire.James N. | Expérience générale
Le client n'a pas laissé de commentaire.Jane C.
Le client n'a pas laissé de commentaire.Gregory S.
There's not more you can do for the next customer, things were. Pretty taken care of before we pick-up the truck. Merci.Richard E.
Le client n'a pas laissé de commentaire.Eliezer O. | Expérience générale
Le client n'a pas laissé de commentaire.Michael P. | Expérience générale
Le client n'a pas laissé de commentaire.Richard B. | Premières impressions
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Harold B.
Le client n'a pas laissé de commentaire.Scott D.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.Richard J. | Expérience générale
Le client n'a pas laissé de commentaire.Peter V.
this location was great, and the staff was friendly as can be, U-Haul as a company is so backwards, but the staff here did what they could and got me in a truck without hesitation.Stacy F.
Serve coffee and doughnuts? No idea, this was a great help, and the staff and equipment were great! Merci!John R.
Le client n'a pas laissé de commentaire.timmy S.
I forgot to mention the right rear clearance light was out.edward L.
Le client n'a pas laissé de commentaire.Ronda N. | Premières impressions
Le client n'a pas laissé de commentaire.Kenneth s. | Premières impressions
Le client n'a pas laissé de commentaire.Ken A.
Truck we rented said it needed an oil change, so hopefully that is taken care of.jayne B.
Doesn't need improvement.Robert B.
When originally set up delivery, it was scheduled for the Walker, MI for pickup. Box arrived 2 days late so had to pickup during the week and was not at the Walker, MI... Was at Byron Center, MI which is much further away. When I asked why not sent to Walker, was told that Walker doesn't handle UBoxes. The people at Byron Center were very nice and accommodating. They helped with everything and we are thankful. Please in future, be accurate with where the Ubox will be so we can make proper plans for pickup.Nanette L.
Great Experience! Nice staff! No waiting pick up or drop off!!!kenneth K.
Le client n'a pas laissé de commentaire.stephan B.
Great serviceRichard S.
Le client n'a pas laissé de commentaire.wendy C.
Le client n'a pas laissé de commentaire.John T.
Le client n'a pas laissé de commentaire.PATRICIA D.
Le client n'a pas laissé de commentaire.MARTIN G.
very good customer servicejohn D.
Friendly and helpful. Thanksidelle K.
Manager who I've dealt with before can be really rude, but I don't know if she knows it. almost left. The husband and wife duo that work this location (Deb and husband) were very nice and helpful. The trailer looked fine but had a brake problem, inspected and taken off the road for service at by employee at drop off point.Keith A.
Extremely helpful.Michael S.
The customer service was excellent. When we booked our reservation we worked with the manager, Kathleen. She helped us figure out the right size uhaul for our needs. She was fantastic and made the process easy. Both pick up and return were excellent. The staff was friendly and helpful. We were in-and-out fast. The uhaul was in great condition, clean and ready to go. We will definitely use this location again and recommend to our friends.Frank T.
Very professionalreilly C.
Le client n'a pas laissé de commentaire.DEBRA K. | Expérience générale
There is way too much clutter parking trailers what not around the outside of the buildings oftentimes clogged up trying to get to your storage unitKaren M. | Expérience générale
Uhaul 800# is an absolute disaster. Hours and hours on hold and I had to call several times to get things resolved. I was never told that the Brooksville office didn't deliver to my home and I had to pay $200+ to moving help company (they did a great job communicating and delivering). So my final bill was much more than quoted original by Uhaul. Then I get charged monthly rental fee for Oct and Nov when it was not applicable (I returned the UBox in Sept so there was no need to charge me monthly rental fee). I called once again Uhaul and after over an hour on hold I get a representative with a very poor and non-customer service attitude when I asked to be given the direct number and name of the person that had overcharged my account. I have been promised that a reimbursement will occur but I have not seen this in my account as of yet. Of course, I will have to call again the 800# and wait for hours before getting back the money that should have never been withdraw from my account. My experience with Uhaul will be shared on social media and among all the people I know to make sure no one else goes thru what I had to go thru.roseanna R.
The U-Haul Agent/Owner was very pleasant and knowledgeable. Quick to understand my requirements and processing my contract. After I once looked at the trailer I was going to rent I realized it was too small. I had to go back and ask them for a larger one. They did so without any issues or concerns, in a very timely manner. These folks are wonderful to work with.thomas G.
Le client n'a pas laissé de commentaire.Kira B. | Expérience générale
I understand that your employees maybe under staffed at the moment because this place was so busy and everything took so long and they were really working hard to get everything done, I will give credit where it's due. However the overall experience was horrible. If I did ask questions about everything every step of the way I would have been told nothing. I even had to ask hey is that my truck because I guy pulled up and walked away. No walk around no explanation hey this is yours or someone else's, nothing. My brother rented the storage while I got the truck and if I didn't ask about the lock we wouldn't have know its in the unit. We didn't even get the right gate code. On top of that your customer service tells me at 11pm because we work that I am trying to leave my equipment there so I do not need to keep the truck longer come back during business hours you do not have 24/7 access. Which was not close to true. I cannot fathem how other employees are of this is the experience I had with the General Manager. I quite frankly will close the storage as soon as I can and pay for movers than to use your services again. Your employees basic 101 customer service, is not that it's bad it just doesn't exist. Of course like I said it won't because if this is how the general manager was I cannot imagine how much worse the rest of the staff is.luis M.
EXCELLENT serviceROY O.
The equipment was not maintained, lights on the trailer didn't work, the a/c in the truck didn't work correctly.DWAYNE P.
Le client n'a pas laissé de commentaire.Cindy B. | Expérience générale
Le client n'a pas laissé de commentaire.SHARMON K. | Expérience générale
Le client n'a pas laissé de commentaire.Perry M.
Le client n'a pas laissé de commentaire.Kathleen B.
Personal were professional and politeJohnny S.
What a rip off!TREASURE M.
Ask if all the lights on trailer (Running light) was working and was told yes everything was working. All so the trailer was dirty inside and I believe that the trailer brakes wasn't releasing, I pull a 24ft. trailer back and forth to forth to Florida the last trip was 6 days earlier with 10 miles per gallon, but with this 12ft trailer was only getting 8,1 miles per gallon. Have rented a 12ft trailer from UHAUL in the pass and get avg 14 miles per gallon so I'm not happy at alljerry S.
Le client n'a pas laissé de commentaire.Francisco R.
Had to call to confirm after hours drop off due to website not working, 2and time this has happened.Brian T.
Fill gas tank in trucks and the customers fill when they return it!! Just a thought!!Debra M.
Le client n'a pas laissé de commentaire.Laura M.
I was charged for using/renting a Utility Dolly which I did not. I did after hours on line check in, and disputed charge for said dolly. No one called as they stated they would to settle dispute. It's only $7 but it's the principle of it.ALAN C.
Good peopleLarry A.
Le client n'a pas laissé de commentaire.PATRICIA T.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Lawrence H.
Le client n'a pas laissé de commentaire.Greg D.
Le client n'a pas laissé de commentaire.JODI H.
Le client n'a pas laissé de commentaire.DEWIE S.
Le client n'a pas laissé de commentaire.Andrew D.
Le client n'a pas laissé de commentaire.Elias C.
Le client n'a pas laissé de commentaire.alicia F.
Le client n'a pas laissé de commentaire.David L.
Le client n'a pas laissé de commentaire.Jodi H.
Check in was quick and staff were very helpfulDavid Z.
Le client n'a pas laissé de commentaire.EDWARD W.
Good people to deal with.Louis L.
Le client n'a pas laissé de commentaire.ALAN C.
Great customer service, nice stafftim J.
Le client n'a pas laissé de commentaire.mario S.
milk & cookiesDennis K.
Nothing, check in & out were handled quickly and professionally. Staff was friendly, and competentdavid L.
I was overcharged for my truck was told I would get charged for a 15 ft but they charged me for a $20 and then when I returned my dolly it was never put back in the system so I never got my deposit backmichelle N.
Le client n'a pas laissé de commentaire.bill L.
I ended up getting pulled over And I let the cops are severe because I had nothing to hide well come to find out I ended up in cuffs because you're previous renter Brian betterly Left a prescription bottle in there and your employees didn't clean out the vehicle I am on vacation and get embarrassed because a cop has mean handcuffs and coughs on the highway made us late for our date and after what happened I Didnt want to go anywhere! Really put a major damper on our vacation Scared to drive around because who knew if anything else was in there I spoke to who I believe to be Christine the manager at your location and it's like she didn't even care... I'll be calling in the morning o5her then that the truck was great had a lot of power and it was well maintenanceJESSICA H.
Le client n'a pas laissé de commentaire.James J.
Le service à la clientèle était génial. Check out and hook up og equipment was fast and easy.david D.
I'm dissatisfied overall because my vehicle was overbooked and I was sent to a location further away from my home. I had a short simple move and was done within an hour, but It cost me more money for mileage. I should not be penalized for U-Haul's scheduling error.JOSE M.
The first thing is the mileage on my paperwork wasn't the same on the vehicle by a lot. Second the fuel gage wasn't on half as the paperwork claimed which I documented with photo that included the time stamp compared to the time I rented said vehicle. I will say the the young gentleman who completed my drop of was a great help and real reason I'm not leaving a bad review on public platforms so thanks to him.Jimmy I.
Le client n'a pas laissé de commentaire.Charles B.
The starting mileage was input incorrectly when we picked up the van: 9612 was input as 96120. This made the automated return almost impossible until I entered an incorrect ending mileage in order to get the system To take the 147 travel miles. Odometer photo was provided with correct ending mileage on van.David D.
Le client n'a pas laissé de commentaire.Daniel K.
Second time using this location I will always drive out of my way to use this location. Amazing staff and service. Always have what I need in stock.Jason S.
Parking to load/unload. So many rental trucks parked around facility that you have to block driveway and no traffic can move in or out. Otherwise, very nice people running it.kerry B.
Reservations online is confusingpaul M.
My location for equipment was changed to a farther location. Self check out and check in was difficult. No receipt was given.chris T.
Owners were very professional and help me meet my needsJOHN M.
Le client n'a pas laissé de commentaire.MAYBELL D.
Le client n'a pas laissé de commentaire.Joe H.
Every person I dealt with was patient and pleasant. We had several cancellations due to a closing issue with the banks. The staff was very understanding and took care of my needs when it came time for the truck rental. Great place to do business with!!Frank V.
The Gentleman Tom that rented us the enclosed trailer was great. Helped us hook it up, made sure everything was correct. He was very nice, friendly and could not have helped us more. FIVE STARS. When returning the unit Jacob was equally as nice and helped me unhitch. I Have to say, U-Haul Moving and storage of Spring Hill is GREAT !!! I would definitely use them again and recommend them to anyone. The enclosed trailer you could tell had recently been service as some parts on the suspension had been replaced and everything was in good working order. THANK YOU U-HAUL and TOM and JACOB. You guys are doing a great job. !!!!!john M.
Le client n'a pas laissé de commentaire.MICHELLE T.
Great staff.Michael K.
After getting on the interstate the steering wheel was shaking like the wheels were out of balance, Everytime I shut off the truck either it almost didn't start or it had to be jumped. I jumped the trtuck to keep going so I did not have toc waste time to get to my destination. Power steering was making noise like it was empty but I checked it and it was full. The A/C worked great but the blower had only one speed and that was high. I believe that the problems I had warrants I should recieve some kind of refund for my troublesCharles A.
Everything was perfect!SAMUEL W.
Kathleen and her team are amazing!Eliezer O. | Premières impressions
Le client n'a pas laissé de commentaire.MORGAN H. | Premières impressions
I arrived in a crisis situation for a unit shortly prior to closing time.They worked with me right away, with compassion getting all the paperwork completed, provided detailed instructions with great clarity and got me in a unit right away with first month no fees. Yes, I will highly recommend others.Sharion V. | Premières impressions
Le client n'a pas laissé de commentaire.Kyle A. | Premières impressions
All all staff personnel was very friendly truck very clean, office,bathroom was very clean also Storage unit was also very clean Will recommend them two people and will use them againMichael S. | Premières impressions
Le client n'a pas laissé de commentaire.Michael S. | Premières impressions
Le client n'a pas laissé de commentaire.marie R. | Premières impressions
The two guys that were there the day I went in were great, the guy that helped me was Tom, felt like I was dealing with a friend, highly recommendDom L. | Premières impressions
Great people. Easy transactionJohn H. | Premières impressions
Processing in was easy and great. Ted was so helpful and can, knowledgeable. We had a very great welcoming, I will refer this store over to friends.Sabrina M. | Premières impressions
Very nice and helpful thru the whole start to finish!aimee f. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
Propane service delivered straight to your door!