Customer Reviews for U-Haul Moving & Storage of Spring

7045 évaluations

1609 Spring Cypress Rd   Spring, TX 77388
(On The South West Corner of I-45 and Farm to Market Road 2920)

(281) 350-1838

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(281) 350-1838

1609 Spring Cypress Rd
Spring, TX 77388
(On The South West Corner of I-45 and Farm to Market Road 2920)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

The only complaint I really have is that you just kept going up on the rent every year when I put my things in there in 2015 I was paying 130 and I had to stop it because had gone up to 160 and was still raising the rent and as a result of lost everything I did. I had moved out of state and had no way I could not afford to come and get my things if there was anyway I could have I would've done it

Sherley B.  |  Expérience générale 
Évaluation :
5

The equipment was well maintained but the inside of the truck was not wiped down.

TIERRA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett R. 
Évaluation :
3

Customer service at the management level was not very friendly. The manager stated that due to our drop off they were using money and business. They didn't know we were even dropping off the equipment that was slated for drop off somewhere else there. Not very professional in my opinion.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vivkie F. 
Évaluation :
5

Overall great experience, everyone was very helpful

Tim L. 
Évaluation :
1

Second time I've been over charged from the person who checks the trucks in. Kind of tiring .......

LAVELLE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard E. 
Évaluation :
4

Again the 24/7 return feature did not work. Even the barcode on the truck was not found. Very frustrating. I had to call the next day to be sure the truck was checked in. I also asked about an item missing I might have left in the truck. Here it is 48 hours later and I still have not gotten a callback from the local site (call center sent the message to call me) to let me know yes or no if the item was in the truck.

Kimberlee N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMITKUMAR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBYE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth H.  |  Premières impressions 
Évaluation :
1

Contract an additional charges were not fully explained. I was charged extra from original order.

Pete D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN C. 
Évaluation :
3

The truck leaked and git my boxes wet. You tried to change my pick up time even though I reserved a truck a month in advance.

LISA K. 
Évaluation :
5

This U-Haul store is my go to place for renting and returning trailers. Good service and good people.

GARY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CULLEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIELA V. 
Évaluation :
5

Great service, even though they were slammed with returns 15 minutes before close. Had my equipment checked in, in less than 15 minutes and I was good to go.

Ricky M. 
Évaluation :
2

Make sure the vehicles are in good condition, vehicle had check engine light on and wanted to go out, wasted a lot of gas

EDGAR O. 
Évaluation :
5

Christina is the BEST! First time Mover and she made me feel so special and unique

Shara O.  |  Premières impressions 
Évaluation :
5

Christina and her crew are all well trained individuals who are a credit to their industry. Everybody there has been well trained and is well versed in the importance of good customer service. Christina has done an excellent job of seeing that her people are well trained and very helpful. I have done business there for the past few years and have never had a bad experience. I highly recommend this location. Capt. Tom Drake

Thomas D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
4

Perhaps it came in an email, but the fact that the adapter for lights is not standard. I assume you don't tell people so they will buy one from you, but you could save time at checkout at least by mentioning and having image. Customer service was great though.

BONNIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas T. 
Évaluation :
3

I had nothing but issues confirming my delivery and pick up. Staff was extremely helpful but the system is so flawed. It caused me a lot of stress. I am grateful the employees were so great. Especially Veronica, she was wonderful.

Morgan L. 
Évaluation :
5

Nice people

Loi T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBY C. 
Évaluation :
5

Great truck that was clean and ready to go.

Richard S. 
Évaluation :
5

Great staff! Ashley/Christina they won't let you down!

Antonio F. 
Évaluation :
1

UHAUL, take care of holds before you let us book. thats a shady ass tactic. its was 40$ lol. call me before i have to jump out of line in the middle of a pandemic, to call over 40$ after i already made a reservation.

Nicolai C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia H. 
Évaluation :
1

The counter person was great..but I was hand the keys truck in back of the lot. No one checked me out. On returning no one is around to check in. After 10 minutes a guy showed up gather the key and we will send receipt to email than went to his car. Finally a lady came out checked me in than asked the guy where is the key. This is the biggest Uhaul in this area and isn't managed properly.

Margaret C. 
Évaluation :
5

Everyone was great to include Christina. She knows her business and acts in a professional manner. Overall great experience.

KHALIL G. 
Évaluation :
5

In my experience nothing to improve. Just be continue to deliver!

Danterrius S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON S. 
Évaluation :
5

The automated features for renting the UHaul van really sped the checkout up. The assisting customer service person was excellent and is to be commended for her professionalism and care. A real asset on behalf of UHaul Robert Lake

ROBERT L. 
Évaluation :
5

The technician who hooked up, checked out and checked in my equipment on the yard was friendly, knowledgeable and quick. Two thumbs up.

BRANDON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFREDO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC C. 
Évaluation :
3

Adjust the price for customers who just need a trailer for 2 hours like I did.

JAMES R. 
Évaluation :
5

This is the BEST location. The service is fabulous, the process is easy, and the employees are friendly and helpful. This should be UHaul's model store for how every location should be run! :-D

Lita G. 
Évaluation :
5

Everything was good, thank you.

Omar B. 
Évaluation :
2

I cancelled my unit and they sent me a bill for the next month that I wasn't using it

Paul S.  |  Expérience générale 
Évaluation :
5

Great customer service 👏

William G. 
Évaluation :
1

Customer Service is horrible. Only had one person working checkout with many customers waiting. Took over 30min to get checked out. Even after two people walked out. Trailer lights didn't work properly. Tried using website to make changes, but site wasn't available. Tried calling and was on hold for 23 minutes. Way too long ! Tried to make pick up time change using app, but that change is unavailable. NOT GOOD. It's a good thing for U-Haul that it's the only company that rents trailers. Because if I had the option to rent from another company, I would have. And I suspect that is true for many other customers. Like Sears and Kmart, there will be a time that poor service will be your demise. At the end of the day, U-Haul really does not care bout it's customers. Just profits. Sad. All too common these days.

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON G. 
Évaluation :
5

Christina the manager goes above and beyond to ensure customer satisfaction. She helped me in my time of need ..thank you !!

pandora p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jallah B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORGE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel D. 
Évaluation :
5

the grils at both locations where great

Norma Jean E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHASE V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIMBERLY P. 
Évaluation :
5

I honestly don't see where you guys need improvement, I was impressed with the experience.

JOHN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NIGEL T. 
Évaluation :
5

I have done business with this location quite often over the past several years. Christina the Mgr and her crew are extremely helpful and always ready to answer questions and solve your problems. If all UHaul operations were operated this way, Uhaul would be on top !! Can't say enough good things about Christina and her crew, just keep up the work !!! Capt.Tom Drake

THOMAS D. 
Évaluation :
5

Heidi was GREAT. clone that women!

MIKE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SARAH LAURA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISELDA R. 
Évaluation :
4

I went to UHaul in order to rent one storage unit. The gentleman who assisted me stated he didn't usually help with storage units. Additionally, the computer seemed to be causing some issues. The process to get me into the computer took a while. About a month later, I received a call asking if I had moved out of one of my storage units. I explained that I only rented one unit and didn't know what the reference to a second unit was about. The person who I spoke with on the phone stated I must have accidentally been put in two units and stated they would take care of it. I then received an email reminding me about payment for the second unit. I called again and was told I would be removed from the second unit. I hope I have been removed from the second unit.

Rosanne M.  |  Expérience générale 
Évaluation :
5

Customer service was great add profession it was a pleasure

PAMELA C. 
Évaluation :
5

Our sakes agent was top notch. Extremely helpful with such a great personality. Will come back to this location again because of her.

AMBER M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARIBEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALANDUS FEDEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector M. 
Évaluation :
5

Debbie was great and very pleasant to work with. Very good experience.

KENNETH JOHN T. 
Évaluation :
3

Took way to long to get my equipment. Employees walking around like they don't care. Poor management.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELSEY J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VLANIKA F. 
Évaluation :
5

The only issue was that someone had smoked in the truck. Otherwise it was perfect!

SHARON L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lance H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

Absolutely the best customer service I have ever had at a Uhaul center. No need to change anything. Thank you very much

BRADLEY B. 
Évaluation :
5

Everything was awesome!!

Charlie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY M. 
Évaluation :
5

I am very happy with U-Haul I was unable to fly to Texas for over 2weeks and U -haul box was already here and Raymond gave more time to get here and take care of my storage THANKS!!

Mary M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCE M. 
Évaluation :
5

Very nice and helpful

MIKE L. 
Évaluation :
5

No improvement is needed!!!

Renae G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rigoberto L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KANDY N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NICHOLAS QUINN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Over all every one was very professional and very friendly they are the best God bless them all . That's why every time I need haul I go to that store .

ADAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl S. 
Évaluation :
1

my complaint is not with the dealer, it is with u haul in general, terrible experience start to finish, 1. when i arrived at dealer to pick truck up, needed it a 7am not available, wait 2 hours 2. dealer give me directions to other dealer, wrong address another 2 hours wasted 3. tried multiple times to reach original dealer before pick up date for additional instructions, impossible to reach 4. when finally found the alternate dealer on pick up date, told the price quoted was all inclusive except for fuel, wrong info 5. now i received an additional charge for 6,16 $ for mileage overage 6. most terrible experience, horrible, loss of time and money, had helper hired, very frustrating Robert Kelley Houston TX 77090 936 404 4873

ROBERT K. 
Évaluation :
5

Thanks for your friendly and helpful staff!

Stephen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

The young lady assisting us went above and beyond to help us get into a storage unit after a "glitch" was found in our original rental. She was simply amazing.

leslie w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan B.  |  Premières impressions 
Évaluation :
5

Great place to store my kids college stuff. Will definitely recommend and will definitely use again.

TODD W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL C. 
Évaluation :
5

Overly accommodating couldn't ask for better all around service

MICHAEL I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YELAINE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD LLOYD JR F. 
Évaluation :
5

The ladies were very nice and extremely helpful. They answered all the questions and concerned that I had at the time I picked it up. However, The truck had a issue with the passenger seat belt and it created safety concern. The drivers side door would not close properly unless it was slammed shut, otherwise, the door would the "drivers side door is ajar" warning would come.

MIA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rickelle H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeanne B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE M.  |  Premières impressions 
Évaluation :
5

The ladies name Ashley give the customer service super excellent and friendly. She resolved my situation thanks .

Carlos R.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

rafeal e.  |  Premières impressions 
Évaluation :
5

Stephanie the manager at your location has been of the utmost help she is always going above and beyond to help me out and I have recommended a few friends that ended up using your facility also I would just really like to thank you for having her around because she is super helpful I never see her not doing anything there she is always outside running around doing stuff and then bouncing back inside the girl is a beast I tell you. Y'all need to give her a raise

Nicole R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timeka H.  |  Premières impressions 
Évaluation :
5

Office staff was extremely nice and very helpful in person and over the phone.

Gertie Mae S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky P.  |  Premières impressions 
Évaluation :
5

Christina went way beyond to help

Noel T C.  |  Premières impressions 
Évaluation :
5

Thank you for your understanding and patience when experiencing some hard times.

MECHELLE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL C.  |  Expérience générale 
Évaluation :
5

Great mgr and staff especially Flescher

Joseph M.  |  Expérience générale 
Évaluation :
5

Great Service

amelia A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARTHEL S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Telly M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lilia C.  |  Premières impressions 
Évaluation :
5

Thank you for the good service.

barbara b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve R.  |  Expérience générale 
Évaluation :
5

Thank You U-haul keep up the good work, couldn't ask for nothing better.

REgina B.  |  Expérience générale 
Évaluation :
5

Staff was very helpful. Process was handled quickly. Facilities are in excellent condition. Y'all saved my bacon when I was stuck with a bunch of furniture and the expectations of multiple family members.

karen d.  |  Premières impressions 
Évaluation :
1

It was really good to see the employee - FLESHER he is an asset always professional, patient, and pleasure to meet. Again he took care of us in renting a storage. I hope he stays and continue with you. Joe Marshall

Joseph M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEATRICE J.  |  Expérience générale 
Évaluation :
5

Great and kind service from all staff. I and grateful for their supportive service.!!!

yuleima c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew N.  |  Premières impressions 
Évaluation :
5

The manager, Christina Simpson, was outstanding. Very helpful, and especially considerate which is important when people are dealing with change.

Gordon H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S.  |  Premières impressions 
Évaluation :
3

They was very helpful and friendly. I just wish storage section have Elevator because I have heavy boxes we have to go upstairs carry to my storage locker.

John D.  |  Premières impressions 
Évaluation :
5

The staff was great and very helpful.

Michael I.  |  Expérience générale 
Évaluation :
5

Great experience, staff, and service. Thank you very much!

Frank R.  |  Expérience générale 
Évaluation :
5

Great Service

LORENA BOYD K.  |  Premières impressions 
Évaluation :
5

Christina was very helpful, kind and considerate.

BRANDON JOHN C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keniqua T.  |  Expérience générale 
Évaluation :
5

Move in was easy. Did the after hours move in and was in and out. No hassle at all.

TODD W.  |  Premières impressions 
Évaluation :
5

The manager at the front was exceptional; helping multiple customers at a time to expedite customers having to wait.

JOSEPH L.  |  Premières impressions 
Évaluation :
1

The staff at this location is the MOST UNPROFESSIONAL staff I have had the pleasure of dealing with! I will definitely not be referring anyone to this facility!

Shamra L.  |  Expérience générale 
Évaluation :
5

Christina Simpson is a great manager and she runs a great location!

Cynthia L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Orestes A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne B.  |  Premières impressions 
Évaluation :
5

Christina and her team are courteous, friendly, and efficient. Great to work with and super accommodating!

Gordon H.  |  Premières impressions 
Évaluation :
5

Easy Friendly and convenient

JANEL R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley G.  |  Expérience générale 
Évaluation :
5

2👍🏾👍🏾⬆️

Donald R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos g.  |  Premières impressions 
Évaluation :
5

The manager Christina went above and beyond for my family. After being screwed over by Public Storage, she and her crew made the impossible happen and got me a unit to move into within the hour after Public Storage cancelled my reservation without warning. Uhaul team had great customer service!!!

nariel o.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William R.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful and friendly.

martin z.  |  Expérience générale 
Évaluation :
5

This site is well run and maintained. I felt safe and treated very well by Christina, the manager, and her staff. They always assisted me in any need I had without issue.

Tina W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george h.  |  Expérience générale 
Évaluation :
3

No one in the office had a mask on as mandated by the governor of the state of texas. I am immune system compromised so this was uncomfortable and an honest deal breaker to do business there any more. It shows they dont care about their customer's health or the law to a certain extent. Your staff lost you a customer who paid rent for almost a year, timely everytime.

Jordan K.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

sondra j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah j.  |  Expérience générale 
Évaluation :
5

The management and team were very knowledgeable, professional and responsive.

mervin w.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cassidy H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela W.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Yolanda H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmund Y.  |  Expérience générale 
Évaluation :
4

There was dirt/sheet rock particles all of my items.

Jimmie T.  |  Expérience générale 
Évaluation :
5

Wonderful experience.

Adrianne D.  |  Expérience générale 
Évaluation :
5

Manager was very tenative and knowledgeable.

mervin w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica J.  |  Expérience générale 
Évaluation :
5

would use again as I have many times on rentals trailers and trucks very nice to work with Tk u

charles h.  |  Expérience générale 
Évaluation :
1

For starters I did not move out on 6/4/20 moved out on 5/3/20. Your manager was fully aware of this so why wasn't my account closed once I paid my balance ? All the females were rude EXCEPT Christina . The guy that works there that's ex military has better customer service than most of you . LaQuinta gave me the wrong unit and never moved me nor apologized . I had to use a friends storage for the rest of my stuff . I told her I had a 2/2 apartment and she gave me a small unit for a one bedroom or a studio.. Ridiculous. Upon moving out , it was like pulling teeth to have someone open the door to the storage . My movers and I had to wait until it was convenient for "Ms. Thing" to finally come unlock the door. When she got there she was rude, over talked me and insulted my intelligence... I bc have zero tolerance for all of this . I don't care that she is the young one out the group. She needs to learn how to respect her elders before someone teaches her off the premises without cameras . She can and will disrespect the wrong person one day and WILL have to reap the consequences. So glad I don't need storage again and if I ever do , it surely won't be with Uhaul at ANY location . Your people ruined it for me .

Sienna H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherninica j.  |  Premières impressions 
Évaluation :
4

Everyone was very friendly and helpful. Lady at the front desk Christina went above and beyond to make sure all my needs were met I would definitely recommend y'all to anyone needing a storage facility or a rental facility. Thank you very much for the experience I will definitely be back next time I need any kind of rental or storage

Zachary J.  |  Expérience générale 
Évaluation :
4

Thank you for the free month of storage! It really made a difference.

Tina W.  |  Premières impressions 
Évaluation :
5

The staff was so welcoming and friendly, I will definitely come back to uhaul! Thank you again Christine you were outstanding

Brenda F.  |  Premières impressions 
Évaluation :
5

Keep up the great work guys. That's why I keep driving to your location. There are 3 locations closer to me but I appreciate your courtesy and sense of urgency to my needs.

Alfonso R.  |  Premières impressions 
Évaluation :
3

I had made a reservation online and it still took 45 minutes to get it done. I ask for a unit with a roll up door for the large items I had and received a unit with a walk through door.

Tammy W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria B.  |  Expérience générale 
Évaluation :
5

Thanks for all of your help guys.. have a great day.

Courtney W.  |  Expérience générale 
Évaluation :
1

Storage unit was broken into and items were stolen. I will never rent storage space or recommend doing so to any of my friends or family until Uhaul installs video cameras on every hallway and aisle.

Rommel C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack A.  |  Expérience générale 
Évaluation :
5

Great experience!! Staff was very accommodating, professional and a great team!!

Frankie N.  |  Expérience générale 
Évaluation :
5

Made our Moving experience very smooth

Marcia C.  |  Expérience générale 
Évaluation :
5

Everyone made me feel right at home and helped me through Avery hard time in my life. I appreciate all of the staff's help and support and patience with me. Thank you all and God bless.

Sarah E.  |  Expérience générale 
Évaluation :
5

Aucun

Randrick W.  |  Expérience générale 
Évaluation :
5

very helpful

terri m.  |  Premières impressions 
Évaluation :
5

Manager was awesome.

Daniel K.  |  Expérience générale 
Évaluation :
5

Service rep was very professional and informative. Went through all rules and regulations thoroughly, then walked me through the facility to answer any questions.

Jack A.  |  Premières impressions 
Évaluation :
3

Notifications should be sent to customers when there is a problem with 24 hour access.

Cathy B.  |  Expérience générale 
Évaluation :
3

The space is exactly what I need

Landrum C.  |  Premières impressions 
Évaluation :
5

Great staff

Christine H.  |  Premières impressions 
Évaluation :
4

My only gripe was that service was never a swift process...never.

Sharee R.  |  Expérience générale 
Évaluation :
5

The wait time was longer than expected. The service was great

Lakeisha W.  |  Premières impressions 
Évaluation :
5

Very nice, friendly staff. Location convenient, & very well maintained. I like that when I walked in I was able to see the size of each unit they had to offer.

Amber T.  |  Expérience générale 
Évaluation :
4

No Comments

Mary B.  |  Expérience générale 
Évaluation :
5

My entire experience in dealing with the staff here was a great experience. Christina Simmons, the General Manager, went above and beyond to assist me with all my moving and storage needs.

james c.  |  Expérience générale 
Évaluation :
5

It’s really excellent

Muhammad a.  |  Premières impressions 
Évaluation :
5

Great lady at front desk was very helpful 😊

Aaron B.  |  Premières impressions 
Évaluation :
5

This is my third time in 15 years to use this facility. The attendants are courteous and very customer oriented. Suggestion: have lights in units that turn on and off when the door is opened/closed.

Frances H.  |  Expérience générale 
Évaluation :
4

Great people

Priscila S.  |  Expérience générale 
Évaluation :
2

Rude staff. Yesterday when closing storage unit. Female staff was discourteous, snarky, and pawned all questions off to manager Chris. Who wasn't available. Horrible customer service from female.

KEYSHIA A.  |  Expérience générale 
Évaluation :
4

It is very difficult to speak to anyone at this location. While I was trying to let them know I had moved I was told 3 times I would receive a call back from manager. Never did.

KANDIE T.  |  Expérience générale 
Évaluation :
5

The staff on August 30 at 7:30pm was excellent. They were professional and very helpful.

angeline g.  |  Premières impressions 
Évaluation :
5

This store was very clean and staff was helpful

Darion C.  |  Expérience générale 
Évaluation :
5

Friendly staff, secure facility.

Howard O.  |  Expérience générale 
Évaluation :
3

The staff was always friendly and helpful in the past. Until 08/04/19 when we returned rental the rep helping us was awful looked mad and was rude!! We rented 2 storage and 2 trucks in August!!

Arthur R.  |  Expérience générale 
Évaluation :
4

Should have more employees on hand to help customers!! This is a busy branch

Arthur R.  |  Expérience générale 
Évaluation :
5

Miracle was awesome she needs recognition on her hard work!!

Arthur R.  |  Premières impressions 
Évaluation :
5

Miracle was awesome some confusion with our storage rental. She fixed it and we got another storage and a truck rental for 8-4-19. We are pleased with you guys!!

Arthur R.  |  Premières impressions 
Évaluation :
4

I sometimes had problems using the card and needed assistance. Intercom wasn't much use either.

david g.  |  Expérience générale 
Évaluation :
4

Everyone there was most helpful in getting the problem taken care of

SHEREENE B.  |  Expérience générale 
Évaluation :
5

Everyone was friendly and acknowledging everyone that came in. They had a long line waiting and were very prompt !!

Arthur R.  |  Expérience générale 
Évaluation :
5

I recommend my parents use your storage and they did!

Stefanie B.  |  Expérience générale 
Évaluation :
5

Patricia was very courteous and knowledgeable . They were very busy but she remained calm and very professional.

Arthur R.  |  Premières impressions 
Évaluation :
1

Nobody answers the phone, tried to return the trailer I rented and they told me to leave it and do it online. Tried doing it online they they told me it cannot be done.

edgar c.  |  Premières impressions 
Évaluation :
5

The U-Haul employees were always really professional, friendly, and helpful!

Allison M.  |  Expérience générale 
Évaluation :
5

The women who helped me was wonderful!!

Stefanie B.  |  Premières impressions 
Évaluation :
5

The customer service was very good, everyone was very friendly and helpful and got me in and out very efficiently!

Howard O.  |  Premières impressions 
Évaluation :
5

Very helpful Gave great advice for my move

Celeste G.  |  Premières impressions 
Évaluation :
5

Miracle was very kind and helpful

Monica J.  |  Premières impressions 
Évaluation :
4

Everyone was very helpful. Clean, safe, well maintained facility. The only negative was that the size of the storage space I would need, based on a completely full 26' Uhaul Truck, was under estimated

Mary M.  |  Premières impressions 
Évaluation :
5

Had a bad experience initially however Kristina took care of the situation fast. Thanks for the sense of urgency

Adam M.  |  Expérience générale 
Évaluation :
5

Helpful and very friendly.

Holly W.  |  Premières impressions 
Évaluation :
1

Opening above storage unit allowed thieves to climb in and empty out all items of value. Recommend installing additional barriers that ensure complete coverage, floor to ceiling.

Curt C.  |  Expérience générale 
Évaluation :
3

It was okay.

KEVIN R.  |  Expérience générale 
Évaluation :
5

The lady that checked me in was so kind respectful and just lovely I hope this message is passed on and she is recognized for her outstanding customer service

neka r.  |  Premières impressions 
Évaluation :
5

Good service

MASCULINE W.  |  Premières impressions 
Évaluation :
4

Need to speak to Manager. I had problems during my trip with the auto transport which affected my gas mileage. We discussed the possibility of a discuounted total.

jose m.  |  Expérience générale 
Évaluation :
5

Convenient. Safe. And clean

Pamela H.  |  Expérience générale 
Évaluation :
3

Will not recommend

Linn V.  |  Expérience générale 
Évaluation :
5

Bravo!

Alisa T.  |  Expérience générale 
Évaluation :
2

Checked in day before got there did not have my trailer. Sent me 20 min down road person said I didn't have a reservation. they finally got everything straightened out. While on road lost all lights

Michele T.  |  Expérience générale 
Évaluation :
5

The units are very secure and safe. Staff was always very helpful and kind.

MEGAN C.  |  Expérience générale 
Évaluation :
5

I stored my personal belongings here for about six years. My belongings were kept safe and dry (Hurricane Harvey.) I ONLY moved out because I moved away. I highly recommend this storage facility.

MISTY W.  |  Expérience générale 
Évaluation :
3

Not sure if it's the case but this feels family-owned. It was really convenient having a major uHaul location (open Sunday, lots of rental choices, climate controlled) so close to my daughter's house.

Julie W.  |  Expérience générale 
Évaluation :
5

They rep that helped me was very friendly, unfortunately I can’t remember her name but she was definitely helpful!

Fabrion D.  |  Réservation 
Évaluation :
1

If I could give negative stars I would. The incompetence at this location of the manager was something I have never seen before. The only person that knows what they're doing is Christina.

Rebecca S.  |  Expérience générale 
Évaluation :
4

For the many years that we occupied storage space, they management was very helpful with our payments when we were struggling monthly payments. For that we are very grateful.

LARRY G.  |  Expérience générale 
Évaluation :
5

Fast friendly loved the experience

Donald R.  |  Réservation 
Évaluation :
5

A huge improvement in the level of service and timeliness from when I first checked into my storage unit on 7/14! I'd definitely use this location again!

DANNON C.  |  Expérience générale 
Évaluation :
1

It is very hard to say...on june 25 i got a call saying my empty boxes were ready for delivery. But i expected my full boxes. Told i would be called when they got there, never got a call. sucks!!

David B.  |  Expérience générale 
Évaluation :
3

no comments

ROSCOE H.  |  Expérience générale 
Évaluation :
1

The main guy guessing manager was the helpful one. But I was told my ubox will be ready by 11am. It wasn't till 2pm I finally got it. And my personal lock was not on my box.

christine b.  |  Expérience générale 
Évaluation :
2

I had a reservation to pick up my u-box. They couldn't find it and after an hour of waiting for dispatch. I found the u-box outside in the rain and it was loaded backwards. Very frustrating.

Bailey a.  |  Expérience générale 
Évaluation :
5

I love that location , everyone s so nice

VICKI F.  |  Expérience générale 
Évaluation :
2

My UBox shipment was delivered to the wrong place and was late.

George W.  |  Expérience générale 
Évaluation :
5

Great staff

Majduline F.  |  Expérience générale 
Non reviews have been submitted for this location.

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