Customer Reviews for U-Haul Moving & Storage of Springdale

5 580 évaluations

806 Twin City Ave   Springdale, AR 72764
(@ Springdale/Fayetteville Line)

(479) 751-6212

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 8h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(479) 751-6212

806 Twin City Ave
Springdale, AR 72764
(@ Springdale/Fayetteville Line)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 8h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

brian M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
4

I didn't return the truck to the Twin City Avenue Address. There was a Uhaul facility just around the corner from my house in Springdale, so it was returned at 1501 S. Thompson St.. in Springdale, AR. That facility was Very well organized and I was in and out in five minutes.

Donna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebekah C. 
Évaluation :
3

Hire more workers (front desk, drop off, loading)

Kody N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob V. 
Évaluation :
4

Get newer trucks. Stop asking if I'm willing to take a trailer with me of x a mount of dollars that wouldn't even cover the time or gas

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyler L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip G. 
Évaluation :
2

Agreeing with several others.. many of the staff were fine, tried to be helpful and process through our needs quickly. Any time I've rented equipment from this location many years ago.. pretty flawless transaction. They were always returned as good as or better than I got them in. Also paid every time. In my case this round, there were some things done that were not typical for rentals. I wasn't informed of the process being different, nor was anything done according to any other rentals I've had. I informed the staff that took care of my paperwork in the beginning, that I was going to pay with a different card when I got back. It was stated, that's not a problem, just remind us when you're done. We can do that. I took the same trip almost one month before this one, in a rental, totally different process. I was towing my personal trailer with this rental, I ended up having to replace a tire, which put me in a more strained financial situation, which didnt bother me right away. However, I signed a contract agreeing to bring said vehicle back to same location, and I was concerned that fuel money would be VERY tight (This trip was planned last minute and had to do with my elderly father trying to get things situated better) I called and asked about my payment, $1 401 info. and tried to find out their process, apparently.. I wasn't informed that the amount would be taken as a full payment, not a pre authorizing transaction. (Which actually the banks are obligated to pay, even if your account is under negative balance).. it's the law) This meant, the pre authorizing wouldn't fall off after a few days like most other experiences I've had with rentals. Therefor my account wouldn't have the buffer I was trying to keep in it, for such a long trip. I called customer service 4 or 5 times (some couldn't speak clearly enough to understand).. every one of them told me the same thing, the location I picked the truck up from, has the ability to fix this, they couldn't do this on there end. It's up to the location. Hence the manager of said location. When I spoke with said manager, I asked to have the card I was going to use, put in the file, so i could free up my cash from my account. He said we don't do that.. I'm already ½ way or more on my first 1500 mile run.. and he says the only way I can do that, is for you to bring the truck back here.. not true. I told him, that wasn't feasable. I offered to go to a local Uhaul to sort it out, he refused. The card I was using to pay in the end, was not my own, so using it for fuel and such couldn't work because it wasn't in my possession. I told him, the person would bring it to them, process it, put it on file so that my non pre authorized payment could be freed up. It's not hard to figure out. That's when the manager started tearing away at what little professionalism he might have had by starting in with customer insults.. He says to me, you shouldnt have planned on that money being useable anyway, sure.. I get it.. I didn't until I got into a difficult situation.. Then he says "Do you think I'm going to give you a $45k truck without any money?" Nevermind other companies rent cars worth more than that truck, on pre authorized transactions. Hmmm... he already had my payment of 1400+ and we would be adding the card I was going to use at the end anyway.. so, how would he have been out that money? He had double payment, which then he could've even done a partial refund, or all of the cash, because the card secured it. Thus I took it as the manager insinuating I was trying to steal his truck, and not let him have any money. After multiple scenarios being discussed, this particular manager did a fine job of being useless and snide. It would be my pleasure to see how he responds if in similar circumstances. His people skills are that of a rock, worthless. He had no care or concern about anything but his control and authority. He can run customers off if he wants to.. If uhaul doesn't mind an unrestrained manager, the public does. Now, to be very clear, the equipment was decent, mostly clean. I got a flat about ½ back, a uhaul representative contacted roadside services and I was on the road with a new tire within an hour. The truck driver of said service was a great help, he used his truck to block traffic and help me get my vintage vehicle on the trailer back out onto the highway. Doing so without getting into a bad situation because traffic was VERY heavy and much construction was happening near Delaware on I-95 A shout out to "Total Tire" from Delaware area. THANK YOU!! Uhaul did well.. The manager, well.. maybe he should consider taking up a career in a remote country where people skills don't matter. He obviously doesn't have any. Plenty of Uhaul locations to choose from.. avoid anything to do with this guy. You've been warned.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth W. 
Évaluation :
2

Computers and card readers always seem to be down at this location. There were eight people waiting in line. The staff were moving slowly and not even trying to hustle. The jobs are poorly designed - staff members are being asked to do too much in too many different places at the same time. When I pull in, there needs to be someone directing me to the equipment. They can start the hookup process while I go inside to check in. Check in shouldn't have to go through all the same steps that I just did on my phone.

Derek R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mani S. 
Évaluation :
3

Online checkin process didn't work! There was a long line and not enough workers to take care of peoples needs!

Simeon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GHASAN A. 
Évaluation :
5

Personnel amical.

Bobby R. 
Évaluation :
5

Great staff. Tyler.was EXTREMELY knowledgeable and helpful.

Richard L. 
Évaluation :
5

Excellent service

MIGUEL H. 
Évaluation :
5

There were many pads, that I had to drive some of them back to U-Haul. The moving company had 1 guy unloading my Ubox, which was impossible, so I felt like I have to help unload some of the stuff. IT is NOT okay to have 1 person do this job; at times, the Ubox was on the street unguarded.

Mahmoud A. 
Évaluation :
5

Fantastic service and great employee's. Thanks for your help

Steve H. 
Évaluation :
5

Nothing keep up the great work

Joseph M. 
Évaluation :
4

When I rented the pickup truck they asked me estimated miles… I had already done the math for a guesstimate on what it would cost. Didn't even drive half those miles and was charged for the guesswork I done. I was 2 hrs late but there wasn't a fee for that in my receipt. I actually wasn't even able to use the truck for what I intended so not uhauls fault but it was a complete waste of money… ESPECIALLY WHEN I PAID FOR MILES I DODNT DRIVE

Joe S. 
Évaluation :
3

The people were very helpful and courteous. When I returned the vehicle, the person on duty helped get my lock off the truck. HOWEVER…. AVOID TRUCK #TM6823R â€"Heat from the engine on this vehicle POURS into the cab scorching feet and arms. Came from under the dash and console. I had to fold 2 shirts and place over my right foot the heat was so bad. The items in the floor of the truck had to be piled in the passenger seat. Nothing could stay in the cup holder area- the heat was so bad coming from under the dash. Had to drive with the windows down to circulate air. I paid a lot of money for a very poor quality product. If this vehicle were any other product, the company would offer compensation to the customer. We'll see.

Nina W. 
Évaluation :
5

Drop off was quick and efficient!

Lee C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
3

There was a tick in the truck. So no ticks would be nice.

Ben H. 
Évaluation :
5

Service rep was exceptionally helpful and friendly

George S. 
Évaluation :
2

The person at the counter couldn't answer our questions. Did not walk the U-Haul with us to check for damages. Advised us they no longer did that. However, when we turned it in, they did in fact check the unit.

SHERRY J. 
Évaluation :
2

The guy helping me was slow and not very focused. He dud not belong behind the counter serving the public. Their card swipe reader was not working either time I was there opening up the opportunity for someone to steal my card number. There was no attempt to fix it. I would stat away from this location.

Ron C. 
Évaluation :
5

From start of reservation til returning the van I had a very easy and cheerful experience

DEBBIE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
5

Over the top customer service! Friendly with great communication even though they were busy on a Friday evening. The gentleman that helped me was personable but in fairness to others, someone at Uhaul has already recognized this as I believe he was a/the Manager.

Tim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katy V. 
Évaluation :
5

Hard to criticize. These guys are always on point!

Paul L. 
Évaluation :
5

Picked up 5' x 8' trailer AV9081B on 1/31/2022 Springdale Scheduled to drop it off in Newport, AR on 2/2/2022 Ice Storm hit - Returned trailer with permission to Newport on 2/7/2022. Trailer obviously stolen off the lot before it was checked in. Turned up in Geneva Ohio on 3/25/2022 - $1 473,15 debited from Carlyle checking account on 3/25/2022, charging 46 late days. Need help NOW correcting this UHaul mistake, PLEASE! $1 473,15 to be REFUNDED NOW!!!

BENJAMIN C. 
Évaluation :
5

Thank you for your service

Adrian S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Blake K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOUBACAR S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ki Ana H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

These folks are always friendly and helpful about getting me taken care of in a hurry. Great group to work with.

Gerald O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda O. 
Évaluation :
5

Not much to do, Elliot was efficient and polite getting me set up, and the guy that checked me in when I returned a gentleman, sorry I forgot his name. Thank you fir the great service!!

Delia G. 
Évaluation :
5

Had a little gravel in the bottom nothing that bothered me at all until I dropped the trailer off

Matthew G. 
Évaluation :
5

This location has become my favorite over the last few years.. so I'm not sure anything can be done to improve. This team is always wonderful and friendly. Store is always clean and in order, trucks are always clean as well.

katie W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley B. 
Évaluation :
5

Prices bought broke me..

Brenda M. 
Évaluation :
5

Awesome customer service.

Gomez Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve H. 
Évaluation :
4

Continue good customer service.

Bruce G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyler L. 
Évaluation :
5

I received excellent service

Nick M. 
Évaluation :
5

Hook up man did a good job!

Marvin W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

leslie P. 
Évaluation :
5

Very helpful staff. A team.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
5

Excelente servicio!😁👍

ines L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bradyplattplc A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERWIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen J. 
Évaluation :
5

The young lady that helped me was very professional, polite and friendly.

Shantelle J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris G. 
Évaluation :
5

The General manager of that store is very helpful.

MITCHELL T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOYCE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy S. 
Évaluation :
4

The guy who pulled it up seen the sticky goo beside the passenger seat about 3 inch in diameter did nothing to clean it up. I had to make sure none of my stuff came near it.

Marcia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harriett J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M. 
Évaluation :
5

I had issues trying to great an account. Check in was difficult. The green tent was crowded with trucks. We parked on the end but was unsure if it was ok? There needs to be a bigger area for parking (or at least include alternate parking instructions if line is too long under the green tent). Great service!!!

Judi C. 
Évaluation :
5

Everyone was always helpful and kind. Thank you!

Cara S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlene B. 
Évaluation :
1

They charged us for being late, we was on time. But it was going to take him until the evening to check if it was clean or not so we had to pay for another day. There was 2 more in front of us. So he said he wouldn't get to it until 3pm. Which would not of been our fault.. We didn't think that was right at all..

MIRANDA R. 
Évaluation :
5

Dedric and crew are outstanding!

Charles A. 
Évaluation :
4

The employees was very helpful thank them

Thomas F. 
Évaluation :
2

When a customer has asked for a recipe they should get one! YOUR OKAY YOU ARE GOOD TO GO !!! Then get a call you owe us more money 

ALBERT G. 
Évaluation :
5

Always helpful. My favorite Fayetteville AR location.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harrison b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marta C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

George E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa D. 
Évaluation :
5

The experience was quick and easy from start to finish.

RENEE J. 
Évaluation :
4

When I opened the furniture pads I ordered I only received 11 total instead of 24. I paid for the use of 2 dozen. The truck was also pretty dirty inside but the cab was clean.

Kelsey P. 
Évaluation :
1

Again, we struggled with the app. The app wouldn't allow us a code to get into the gates facility to drop off the truck. This made us an hour late for an event. Eventually, a representative told us to do it off somewhere else as they couldn't fix it on their end. Worst uhaul experience ever.

Caleb M. 
Évaluation :
5

Friendly and helpfull staff

Amauri M. 
Évaluation :
1

understaffed as manager did not show up for work. our furnature dolly was not available. We were charged for it and had to get that straightened out. we requested initially requested truck from rogers Ar. but could only give one from springdale ar puttin us over our mileage. would not give us the closer location for turn in also adding to our milage. costing us sn extra 80 dollars. We had to spend an extra 45 min removing ice that was extending off the top of truck over the eind shield. truck had item from previous renter in back. your turn in truck app kept sending us back too start page four times after taking pic of cargo area. Very bad experiance with built in charges for extra miles before you even leave the lot. Word of mouth advertisement is the best is the best and i plan on advertising my --- off.

David S. 
Évaluation :
5

This crew has their stuff together. Very helpful.

Paul L. 
Évaluation :
5

Very helpful staff.

Lori J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan S. 
Évaluation :
3

Clean uhaul and make sure it has properly functioning equipment (tire pressure maintenance system was broken)

Kenzie M. 
Évaluation :
5

The unit was not unlocked and there was no padlock in the unit as stated in my confirmation text. These were not a huge inconvenience, just thought I'd point it out that the process was not what was stated. Staff members were super helpful and polite.

Alicia S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY C.  |  Premières impressions 
Évaluation :
3

The sliding doors to enter were broken we were told to go to the back doors the ramp was blocked there was not easy access since the front doors were broken. Then we had to wait for the manager for 20 minutes to come and take a lock off the unit so we could put our stuff in there. The manager was not onsite because it was 6 pm looks like the employees should have had the proper keys to assist with lock removal. The employees that were there was nice and did apologize. It was just a very stressful day after driving 5 hours there and then having to wait for someone to come and remove a lock when there should have been keys left there.

CHERYL L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kikue J.  |  Premières impressions 
Évaluation :
5

I did not find the app to be user-friendly at all, and I had to enlist the assistance of on-site representatives in an effort to complete the initial process. I don't appreciate the hidden fees at all. However, the assistance I received from the on-site staff more than made up for the issues I had with the app. They also helped when I had problems with other customers while moving into the unit.

Miles O.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Premières impressions 
Évaluation :
5

Good management, excellent service 5 stars..

andre v.  |  Expérience générale 
Évaluation :
5

Great Staff and Always willing to help.

Amanda j.  |  Expérience générale 
Évaluation :
5

Thanks Dedrick! :)

lisa H.  |  Premières impressions 
Évaluation :
1

Paid two months of rent in June for July and August. In September went to the facility and paid for September. Then on September 3rd corporate took two months rent out of my checking account saying we were two months behind. But according to the general manager we were current and had never been behind otherwise we would have been charged $60 for two months late fees and $50 to reinstate our storage rental. That never happened so obviously the guy that took the two month payment didn't show it on the account with uhaul corporate.

Clint K.  |  Expérience générale 
Évaluation :
5

Everybody knows moving sucks your people at least made it somewhat bearable

Loretta K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael s.  |  Expérience générale 
Évaluation :
3

Talked to 1 person they said they didn’t have the size unit I needed and my wife talked to someone else and they found the unit I needed 😏

Curtis W.  |  Premières impressions 
Évaluation :
5

The new manager,Dedrick (I think his name ?) is wonderful. Truly cares about customer service. He also has a staff that are all helpful and friendly as well. I would recommend this location and I would use again.

Kale L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana H.  |  Expérience générale 
Évaluation :
5

Dedrick was real nice, and very helpful. He was willing to listen, and address any concerns. He also provided effective solutions, when it was necessary.

Walter H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carl k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MECO M.  |  Premières impressions 
Évaluation :
5

Great storage unit, Friendly staff and exactly what I needed. I felt safe going to and from the storage unit.

Madison S.  |  Expérience générale 
Évaluation :
1

AWFUL. Second time we've reserved equipment here and they have not had it. Terrible customer service, inconvenient, dry staff, poor facility. If I could give it zero stars I would.

Victoria S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXANNA R.  |  Expérience générale 
Évaluation :
4

Called to set up autopay and they didn’t do it so we got charged a late fee when it was time to pay.

Crystal M.  |  Expérience générale 
Évaluation :
3

Everyone was friendly and helpful. My only complaint is I requested a storage unit located ground level because I'm storing large appliances and was told there was one available. when I checked in after paying I was informed it was upstairs. I'm a small woman and had to move them upstairs.

Amy C.  |  Premières impressions 
Évaluation :
5

The person was very helpful and very friendly. I was very happy with my service.

Joyce W.  |  Premières impressions 
Évaluation :
5

todo muy bien exelente

yoel f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONY M.  |  Expérience générale 
Évaluation :
3

The check-in experience was awful.

Annette O.  |  Expérience générale 
Évaluation :
4

Dedric was super funny and nice! he was really helpful when it came to getting everything gathered and teaching me how to go about things.

Kimberly L.  |  Premières impressions 
Évaluation :
1

The check in process was a joke, I was in line for over 20 minutes, then it took the person a long time to find my reservation, which I did online. I also purchased a lock, that was not there, the General Manage said he was going to go to another location across town and would have it in 30 minutes. When I returned after 4 hours, a new staff was there and i had to explain the situation two more times and no one still had the lock. Move my things in and still no lock. My husband had to run to Walmart for a lock and still made it back before the General Manager. Austin the final person that helped me was very nice and seemed genuinely sorry about all the issues and refunded my money for the lock. Nice facility, but the management was a joke. This was the worst customer experience I had in a long time. Moving should be the hardest part, but checking in to U-Haul was the hardest thing.

Annette O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark D.  |  Expérience générale 
Évaluation :
5

Great staff ! Very polite and professional.

finish l.  |  Premières impressions 
Évaluation :
2

My reservation was given to another customer and it took 45 minutes to get it straightened out. Additionally, the process for our storage unit was not well explained plus it wasn't even accessible when we initially wanted access.

Victoria S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONYA N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda n.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W.  |  Expérience générale 
Évaluation :
5

Merci

MARY D.  |  Expérience générale 
Évaluation :
5

Good price and services

Jesus G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dakota r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Y.  |  Premières impressions 
Évaluation :
5

They have good deals and very happy I went thru uhaul for storage and moving truck.

Laura I.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheri j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leander S.  |  Premières impressions 
Évaluation :
5

Good customer service

Jackson A.  |  Expérience générale 
Évaluation :
5

I appreciate how helpful everyone was The manager went above and beyond to get our u-boxes delivered and picked up in a timely manner. The manager was always helpful when we came in. The staff were also attentive. They even helped me open my storage door that was too heavy for me. 'The u-boxes were a handy way to move from Oregon to Arkansas. The process took 6 months from the time we loaded 1st box (we used 3) until we just cleaned out storage unit this week. Thank you so much!

Debby T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antwione C.  |  Expérience générale 
Évaluation :
4

Overall great, there was a small disconnect between the U-Haul corporate site and the franchised location which the staff resolved promptly. - I didn't know I needed to check in first with my code then I could input the code by the entrance to gain access to the facility.

Gregory W.  |  Online Move In 
Évaluation :
3

I asked the guy would I get a refund for partial months rent he said no. He said that is "uhaul" thing.

shawna b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle P.  |  Expérience générale 
Évaluation :
3

I came to rent another unit same size/temp control. New guy was trying to be helpful but: rented me non climate ,moved me out of my several year unit (he asked if I wanted to take care of nearing rental fee) but rented me another unit.Noticed charges were wrong and called.. spoke to manager, he said would take care of.. got notification but money difference has not hit account.. I think it's $5 and truthfully after moving things from one unit to another I am done dealing with it. Do not want anything' or want to cause trouble as life is too short

WILLIAM D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan W.  |  Premières impressions 
Évaluation :
4

Some of the employees were unprofessional at peak times but all in all ok experience

allen n.  |  Expérience générale 
Évaluation :
5

Great storage space for the time we had to store our items, great place!

Brandon M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha J.  |  Premières impressions 
Évaluation :
5

Freddie was kind, funny and great to work with. Merci.

Rachel M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD L.  |  Expérience générale 
Évaluation :
1

The workers did not know what they where doing. It was like they where running around with their heads cut off. There was a line out the door and the computers kept losing people's orders. I was charged twice for one thing.

Misty b.  |  Premières impressions 
Évaluation :
4

Stairs + stuff = sucks

Rebecca L.  |  Premières impressions 
Évaluation :
5

I had to have a storage unit for abt 3 yrs. Once, someone moved things into a unit next to mine, and his stuff had roaches, and they got into my unit. I told the mgr, Freddie, and he went and got 2 bombs and set them off in my unit, then gave me another unit the same size to move my belongings to. It kept my belongings from getting infiltrated with roaches, and I am very grateful to him. This was at the U-Haul on Twin City Ave. in Springdale, AR.

Patricia S.  |  Expérience générale 
Évaluation :
4

Overall we had a good experience but this comment is directed to management and not the employees. The only downside was on our move in day. It was the 1st day of the month and there were only 2 people on staff to handle the crowd. It was a 30 45 minute wait in line, (at least) to get to the customer service rep and this was after a tiring cross county move. The staff did seem to answer everyone's questions and didn't rush to get to the next customer. I truly felt sorry for them as everyone (young, old and those with children) just needed to be waited on so they could get done and out of there. We were there 3+ hours past closing and the crew still had customers waiting and trucks to check in. I would assume that the first and end of months are ALWAYS hectic and feel the store should be fully staffed to provide a better experience for the customer as well as less stress for the staff.

Gary K.  |  Expérience générale 
Évaluation :
4

Only concern was the "climate control for comfort" was 45° to 80°+. Should just call it rainproof

Cody C.  |  Expérience générale 
Évaluation :
5

Very professional and very helpful! I would recommend

brad b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany W.  |  Expérience générale 
Évaluation :
1

On monday I did came to the store and someone askme how she can help me, I told her that i need to speak to MR Fredy, At that time i dint know who is mr Fredy but when i answered to the nice lady; everyone silence for a minute, after i see no one wants to talk to me, i ask: " is he here" then Fredy starts to talk to me , he was there sit doing something at his computer, he talk to me unfriendly and stated that he is attending an other customer on the computer, ( I asking somebody from customer service call me please to do more details 4795309427) . again all this stared saturday when i went to the store and ask my refouns of 2 months that i pay in advance, an employee call Fredy and after the employee finish the calling, he said to me tha his boss told that the sstore do not have a sistem to refound my money and that star the problem saturday and finish last monday. Please have someone call me , in order this bad experience do not happened to an other customers

miguel b.  |  Premières impressions 
Évaluation :
1

Everyone seemed nice, but they very obviously didn't know what they were doing. One lady didn't know which application to use to start a reservation for a storage unit and tried to rent me a truck before being corrected by a coworker. Another lady called her district manager three separate times while we were there for things that should have been able to be handled on site. She also didn't know where my storage unit was. By the time she found a map, I had already found my unit myself. The third employee who set up my unit seemed confused as well during the reservation process and had open wounds on his dirty hands, which is concerning during the COVID-19 pandemic. All the people here need to be better trained and more competent in their duties. I understand there were two people in front of me, but it should not have been a 30 minute wait time to be served. The employees seemed perpetually confused, and struggled to do basic tasks like unlocking trucks and printing copies of contracts. I spent two hours at Uhaul, when I should have spent 45 minutes, max. I'm a college student, so my parents drove five hours to help me pack. My experience here put us so far behind schedule that we had to spend an extra night traveling back home. The facility was nice, but the customer service was terrible. I would never rent anything in store from these people again. The only bright side was the free month of rent.

Jailyn F.  |  Premières impressions 
Évaluation :
5

Excellent 

Kalon A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pam G.  |  Expérience générale 
Évaluation :
5

The facility is spotless and the staff is fantastic!! I highly reccomend!!

ELAINE C.  |  Expérience générale 
Évaluation :
5

Great customer service, after a busy day. Great communication and greeting. My husband and I we appreciate all your help. Merci.

jeffery g.  |  Premières impressions 
Évaluation :
4

😊

laticia p.  |  Expérience générale 
Évaluation :
4

Friendly people, always willing to help!

emily e.  |  Expérience générale 
Évaluation :
5

During a stressful and time sensitive period, many questions were asked of the staff and manager Freddie. All were helpful, kind and sympathetic of the situation.

DAVID P.  |  Expérience générale 
Évaluation :
1

Key card never worked, they could never figure it out. They only allow 24hr access when you pay more per month even thou there is no security or employees there, they just want to be greedy.

Joshua K.  |  Expérience générale 
Évaluation :
5

N/a

Janna B.  |  Expérience générale 
Évaluation :
5

Very good storage facility.

Marnice T.  |  Expérience générale 
Évaluation :
4

Thanks

Roberto M.  |  Expérience générale 
Évaluation :
5

They were very helpful with everything!

KIM W.  |  Expérience générale 
Évaluation :
4

Service was fine

Gerald L.  |  Expérience générale 
Évaluation :
5

Gretchen was helping a customer before me and checked in with me a few times letting me know she would be with me soon. She made the process quick and easy and was so nice!

hayley c.  |  Premières impressions 
Évaluation :
5

Good experience

Amelia M.  |  Expérience générale 
Évaluation :
4

Great place

lafayette j.  |  Expérience générale 
Évaluation :
5

Our daughter felt safe moving in and out and the facility.

DAVID S.  |  Expérience générale 
Évaluation :
3

I paid for storage on the 2nd for a full month and moved out 3 days later. I thought it would be appropriate for me to get some of my storage fee back, since I have never been late for 2 years.

kathy l.  |  Expérience générale 
Évaluation :
1

An employee cancelled my unit the day after I ordered it. I was also told they could not claves their cameras when I told them I thought something went missing or was stolen.

Patrick A.  |  Expérience générale 
Évaluation :
5

Thank to all of you

Jared Y.  |  Expérience générale 
Évaluation :
4

Fast efficient no paperwork

richard i.  |  Expérience générale 
Évaluation :
5

Merci.

CINDY R.  |  Expérience générale 
Évaluation :
5

Very nice people, knowledgeable , helpful.

janavee w.  |  Premières impressions 
Évaluation :
4

This is a nice facility and upgraded the surveillance system since my unit was vandalized - which is very good. The staff is nice, but the UHaul res system needs major upgrading. Expect a wait.

MICHELLE C.  |  Expérience générale 
Évaluation :
5

The lady that checked us in was great She had 3 or 4 separate probs w/the acct but didn't stop until she got it! The man working helped out some was excellent as well! Thx guys! Great jojob! Yall ROCK

Amanda M.  |  Premières impressions 
Évaluation :
5

Great staff, excellent service. Professional and friendly.

Roberto M.  |  Premières impressions 
Évaluation :
4

Thank you for the curtsey of the employee's.

Laura V.  |  Premières impressions 
Évaluation :
5

I had great customer experience with Springdale Uhaul Storage. Staff was really nice and friendly.

KATIE B.  |  Expérience générale 
Évaluation :
5

Great customer service, was in and out in no time.

sadar m.  |  Premières impressions 
Évaluation :
5

Great people to work with.

william w.  |  Expérience générale 
Évaluation :
5

Super clean storage spaces.

william w.  |  Expérience générale 
Évaluation :
5

Great people to work with.

william w.  |  Expérience générale 
Évaluation :
5

Very knowledgeable and professional staff.

william w.  |  Expérience générale 
Évaluation :
3

I had ask for 2 days to pay,cause I was getting a lien, the lien was added anyways cause I asked in Friday and paid in Monday. I would like to request the lien fees be removed and applied to my accoun

Martha R.  |  Expérience générale 
Évaluation :
5

Great employees and alot less paperwork than i expected.

richard i.  |  Premières impressions 
Évaluation :
5

I’ve been using this U-Haul facility for years, and am always impressed at their courtesy and customer service!

tim e.  |  Expérience générale 
Évaluation :
5

It was good experience for me

CYNTHIA E.  |  Expérience générale 
Évaluation :
5

I really appreciate the time they took showing me the storage areas and I liked all the packaging materials they had to off and will certainly use those.

Amelia M.  |  Premières impressions 
Évaluation :
5

The staff was helpful,very friendly.I'm tying this on the behalf of my husband. They had come out to the car,to tell my husband that he recovers,&start to feel better. He just got out of hospital.

eric s.  |  Expérience générale 
Évaluation :
5

Merci

anthony b.  |  Expérience générale 
Évaluation :
5

The staff was helpful and friendly.

MAXWELL B.  |  Expérience générale 
Évaluation :
5

Everything was great . Hours of operation were perfect . Size of our storage unit to the price we paid was spot on . No complaints.

LORI D.  |  Expérience générale 
Évaluation :
3

They charge me twice I have to go back and ask for refund

Chan L.  |  Expérience générale 
Évaluation :
5

Skylar provided excellent customer service

Monica W.  |  Premières impressions 
Évaluation :
3

excellent customer service. there were a couple of errors, where my storage was supposed to $44 mo. they did not find my reservations, so they gave me a bigger storage. They rep found a solution

Martha R.  |  Réservation 
Évaluation :
5

Great facility. Very friendly and helpful staff. Kevin was outstanding. Merci!

Michael C.  |  Réservation 
Évaluation :
5

I’m new to the Arkansas area and I sincerely appreciate the great customer service I’ve received at this location on the three separate occasions I visited it!

Terry S.  |  Expérience générale 
Évaluation :
4

When I first visited I did stand at the counter for about 7 minutes before anyone spoke to me even though there were a couple of people back there, no other customers, and no one on the phone.

Jason C.  |  Expérience générale 
Évaluation :
4

.

Lenny F.  |  Expérience générale 
Évaluation :
1

Because I was robbed along with 4 other units. I was made to move or pay rental right after even though this traumatic situation was occurring. I did not feel any peace or security or end results?

LISA C.  |  Expérience générale 
Évaluation :
1

The staff made our move difficult by creating unnecessary delays in access to our units. They made statements to us ('Freddie' & 'Robert' in particular) in an attempt to assault our state of mind.

chris c.  |  Expérience générale 
Évaluation :
5

Used for short term storage in between college leases and everything was great. We ran into one issue involving after-hours access but was able to get it quickly resolved by calling customer service

Mikeala C.  |  Expérience générale 
Évaluation :
5

Very easy to deal with. Online pay was so easy & when we were ready to move out, we just had to tell them a few days before. Facilities were clean & well maintained. I would highly recommend!!

CHARLES B.  |  Expérience générale 
Évaluation :
5

Freddie, the branch manager, was fantastic! A truck not being returned on time delayed my own move, but Freddy & the whole staff did their best to fix it, ultimately providing storage & compassion. 

Gaena L.  |  Réservation 
Évaluation :
5

Indoor facility

caron b.  |  Expérience générale 
Évaluation :
5

Great storage facility with plenty of air conditioning and heat for year round units.

LINDA W.  |  Expérience générale 
Évaluation :
3

Issues with speaking to the corporate call center and the info that was relayed and carried out vs. in the actual store. Seems like a big problem they should fix soon. The store helped us out though

jordan s.  |  Expérience générale 
Évaluation :
3

For those that have to climb stairs it would be nice to have a ramp. It's hard to load and off load and load again. Especially if your not s young person.

Cynthia B.  |  Expérience générale 
Évaluation :
5

Personel very friendly and helpful.

Xiangyu L.  |  Expérience générale 
Évaluation :
5

I traveled between three States sometimes more frequently and would miss or would fail to make my payments on time(s) but when I would come back the staff would be most helpful in more ways than one.

adlebert l.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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