The new manager,Dedrick (I think his name ?) is wonderful. Truly cares about customer service. He also has a staff that are all helpful and friendly as well. I would recommend this location and I would use again.Kale L. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Springdale
Pour nous contacter
Springdale, AR 72764
(@ Springdale/Fayetteville Line)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 8h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The area where equipment is supposed to be dropped off, is too dark. Lights should on both sides of this area. I was alone and had to get out of my vehicle several times to take pictures of the equipment in order to complete the online return process. 2 different people walked through the parking lot close to me (1 appeared to be homeless). I felt unsafe. There are areas of the parking lot that have much better lighting.Sherrie T.
Le client n'a pas laissé de commentaire.Herbert V.
Everything was great. Easy to pick up, easy to return and the vehicle worked great. Merci.Christopher G.
I was hesitant to leave the keys in the dropbox despite using U-Haul Truck Share 24/7 because the padlock on the keybox was visibly unlocked. I didn't want to leave the keys in an unsecure location.Michael M.
up grade the computer networkTerry S.
Well when I went back and return my trailer the guys look like they were mad I tried to be friendly but they feel like it they don't careRUBEN C.
No improvement needed as the manager was awesome to address our needs.ANNMARIE B.
Very helpful both in the pick up of the storage unit and the dropoff of the truck and trailer.David H.
Le client n'a pas laissé de commentaire.MARK RICHARD G.
Le client n'a pas laissé de commentaire.VALORIE P.
Le client n'a pas laissé de commentaire.Diana H. | Expérience générale
My reservation would not link to app and caused issues trying to monitor process and return the vehicle.thomas G.
Le client n'a pas laissé de commentaire.ALAN B.
We really, really love this UHaul location. The personnel are down to earth, and willing to listen / work with us.Jared D.
Le client n'a pas laissé de commentaire.BATES E.
Be on time for the appointment.Joshua L.
Dedrick was real nice, and very helpful. He was willing to listen, and address any concerns. He also provided effective solutions, when it was necessary.Walter H. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES W.
Le client n'a pas laissé de commentaire.VIVIAN K.
Equipment properly maintained. Prompt service.Victoria E.
It was easy to reserve online. But, the service was very slow. Several people were in line with 1 customer service agent. I reserved my trailer for 345pm and did not get drive out of the parking lot until after 430pm. Got to the mulch place, it was closed but the employee there took pity on me seeing that I rented the trailer and filled up my trailer with mulch after her working hours. She even gave me a discount!! Now, THAT is customer service. I will definitely return to the mulch business!!!SHELDON R.
Le client n'a pas laissé de commentaire.Jennifer K.
The worker at twin city Uhaul in Springdale was so courteous and professional. He was wonderful and is a great asset to your business.Ashley S.
very nice they were open on labor dayDonnie C.
Le client n'a pas laissé de commentaire.SHANNON G.
Le client n'a pas laissé de commentaire.SHANNON G.
No one was present at this location to talk to even though it was in working hours.Mary Valerie L.
It's been a pleasure using this location over the years. Merci.CARL B.
Le client n'a pas laissé de commentaire.Scott L.
Le client n'a pas laissé de commentaire.JANIS-MARIE H.
Le client n'a pas laissé de commentaire.Paula M.
The gentleman who worked on Saturday morning (09/04/2021) is an excellent staff. He is patient, he he had the know how, and was just decent to his customers.Nnamdi E.
Great customer service- highly recommendWarren N.
Le client n'a pas laissé de commentaire.Bryan B.
Everything was great until we got our loaded truck on the road. At between 90 and 100 degrees ( outside ) the air conditioning did NOT work, the brakes were going out and it would barely go 60 miles per hour. This was a cross country move, not an in town move. I spent a lot of money on this rental and was not happy at all. I'm sure I wont get any refund and because of this I wont use you again.Kelly C.
Le client n'a pas laissé de commentaire.Charles W.
I always rent from this location because they usually have everything I need and the trucks are clean. This time was by far my worst experience. I had reserved an appliance dolly but when I picked up my truck they were out. The guy helping me with my transaction was very apologetic but the guy at the other end was a jerk when I made a comment about what us the point of a reservation. When I got in the truck there was something spilt all in the cup holder. Once again the guy who had helped me came out and cleaned it up. On top of that the truck was filthy on the outside, like it has been driven through mud which is not a big deal but the windows were so dirty with something that at times it was hard to see. I will still use this location because I know every business has rough days Ave I'm sure that's what happened heteMICA P.
Le client n'a pas laissé de commentaire.Nelson W.
If personnel would inspect equipment better.Cory F.
Le client n'a pas laissé de commentaire.carl k. | Premières impressions
Make sure that online inventory matches in store inventoryMARIA M.
Le client n'a pas laissé de commentaire.Brigitte S.
Overcharged. Charged my card multiple times and as a result I spent about as much time dealing with the return as I did actually using the truck. No one bothered to explain that that the 20 dollar rental fee was actually 79 dollars so I am now fucked on food. I am a disabled veteran and I live on a very fixed income. I would never have agreed to this had I known that my total would come out to 109 dollars for a truck rental that I agreed to pay 20 dollars per day forColin L.
Le client n'a pas laissé de commentaire.Steven B.
Your manager is Outstanding! He handles multiple tasks and customers with a smile and respect. Great guy, but he may need help!Nicholas C.
The staff was great.They got me into the truck I wanted which I appreciated. Truck was dirty because it was turned in while they tried to help me. I do not fault them,I applaud their efforts to accommodate me. Merci.Samantha B.
Le client n'a pas laissé de commentaire.MECO M. | Premières impressions
Great storage unit, Friendly staff and exactly what I needed. I felt safe going to and from the storage unit.Madison S. | Expérience générale
AWFUL. Second time we've reserved equipment here and they have not had it. Terrible customer service, inconvenient, dry staff, poor facility. If I could give it zero stars I would.Victoria S. | Expérience générale
was supposed to be contactless pick up, definitely not the case. went to the location two times, first to get the truck, second to pick up more boxes. had to locate employee out in the yard to get someone in to help with the people waiting in the lobby. employees had the attitude like they could care less about people.Carl A.
Le client n'a pas laissé de commentaire.Jorden R.
The guys Springdale uhual at TWIN city are the shizznits!!Sifredo A.
Le client n'a pas laissé de commentaire.ROXANNA R. | Expérience générale
Le client n'a pas laissé de commentaire.MALCOLM K.
Le client n'a pas laissé de commentaire.James W.
Called to set up autopay and they didn’t do it so we got charged a late fee when it was time to pay.Crystal M. | Expérience générale
Everyone was friendly and helpful. My only complaint is I requested a storage unit located ground level because I'm storing large appliances and was told there was one available. when I checked in after paying I was informed it was upstairs. I'm a small woman and had to move them upstairs.Amy C. | Premières impressions
Le client n'a pas laissé de commentaire.ANDREW P.
Extremely helpful! Super nice! Thanks for the help!Melissa K.
Le client n'a pas laissé de commentaire.JEFFREY D.
Le client n'a pas laissé de commentaire.John W.
Mr McBride was very courteous and very helpful in getting my car dolly hooked up, an excellent choice for your general manager. When my needs are for something in the uhaul category, you can be sure I will come see you.Johnie H.
Employees were poorly trained didn't even know how to hook up the trailer and didn't check the lightsRobert H.
Le client n'a pas laissé de commentaire.KIMBERLY E.
Le client n'a pas laissé de commentaire.Chester J.
The person was very helpful and very friendly. I was very happy with my service.Joyce W. | Premières impressions
Le client n'a pas laissé de commentaire.Kayla S.
Staff is very friendly and a tremendous help to get me on the road. Recommend them to all my friendsPhillip T.
The personnel at this location did not acknowledge me when I arrived and spent the time talking to each other and ignoring my presenceEric V.
todo muy bien exelenteyoel f. | Expérience générale
I requested a convenient drop off location when I made on line reservation , but was told at the time of rental pick-up that location was not in uhaul corp computer. I received text following day with new drop off address where there is no uhaul dealer. Waited on hold nearly 30 minutes to talk to a representative. 2nd recent bad uhaul experience. Hoping corporate upgrades computer system. Or wish there was alternativeRONALD R.
Manager and staff were very friendly and helpful!Peter W.
Le client n'a pas laissé de commentaire.Darrell H.
The employees that helped me load and unload the trailer were awesome!Bradley G.
Your online pick up does not work easily or for me at all I had to go inside and get helpRichard R.
Have my reserved UHaul available. It was rented to another even though we reserved several weeks in advance and called to confirm two days prior to pick up. Caused significant unnecessary stress for our move!Anjanette O.
Le client n'a pas laissé de commentaire.TONY M. | Expérience générale
Le client n'a pas laissé de commentaire.Kery S.
The drop off experience could not have been easier.JEFF D.
Booking/ Reservation process is very long and time taking online phone service is very bad most of the time no answer or wrong reservation any location mostly â€œNo equipment available â€œ go physically yes you get it.Shahzad S.
Friendly staff. Need to have ypdated pictures when there is damage or dirt. I cannot expand the pics in order to see the picturesSAMANTHA B.
Le client n'a pas laissé de commentaire.Danielle R.
DeDric is amazing! More than friendly and goes out of his way to help and make sure you are happy and taken care of.Everardo B.
Le client n'a pas laissé de commentaire.Shelley S.
Have accessories in stock or tell the customers what they need beforeRANDALL E.
The check-in experience was awful.Annette O. | Expérience générale
Need more staff.Paul M.
Le client n'a pas laissé de commentaire.HILOON S.
Leased the truck for one day. Was charged 4 days. I have a hard time believing this was an accident Building was very dirty. Truck was dirty inside. Truck was out of alignment.Donnie P.
The man working alone was great. He had a long line of angry customers but he kept a great attitude the whole time. An improvement would be more personnel working on a busy college weekend.Todd J.
Le client n'a pas laissé de commentaire.GERALD O.
The manager there was amazing and really helpful!Eddie B.
Le client n'a pas laissé de commentaire.Roy J.
After knowing that i was driving ~800 miles the crew gave me a vehicle with no Air Bag Also there was Tire pressure issues So this should be taken into consideration , safety first ..!!!Palash S.
Need no improvements, Satisfaction guaranteed.Gabriel D.
I needed to call the location but was firewalled by your phone system.Robert S.
Le client n'a pas laissé de commentaire.DIANE C.
Your login and go advertising is misleading. I still had to go in, wait in line, and talk to someone before I could get keys to the rentalBenjamin L.
The staff was pleasant and professional but was having a hard time processing payments . I Arrived 9:45 for a 10 am pick up but didn't leave until close to 11 . Apparently the system was down it Wouldn't except credit cards ! The reason was the end of the month ? I was feeling bad for the employees that had a store of customers and no quick way to process their payments . In our situation we were moving at the end of the month because our lease was up I'm sure the end of the month is a busy time for UHaul and hope we won't have a problem in the future.NANCY T.
Only one person working on a Saturday morning. He was friendly but there were 4 of us waiting and there should have been more people working on such a busy day. They do NOT answer the phone at this location. I tried to contact them yesterday regarding a question and was on hold for 30 minutes and was transferred twice as no one knew the answer to my question.Lisa C.
Le client n'a pas laissé de commentaire.Todd A.
Le client n'a pas laissé de commentaire.Landon H.
Dedric was super funny and nice! he was really helpful when it came to getting everything gathered and teaching me how to go about things.Kimberly L. | Premières impressions
Overall experience was great, the only thing maybe a place a sign from the ceiling where the mobile check out/in customers are suppose to go to. The line inside was long, the instructions were go to side of desk I felt like other customers thought I was cutting in-line. I believe it might bring awareness to people to use the mobile app check out/in. Just know this was not a complaint just a suggestion overall experience was great, this is place I prefer to use when moving. ThanksTodd P.
The wheels on the appliance dolly were torn and the belt system used to secure the appliance to the dolly was also brokenWalter M.
Put the keys near the truck, make online validation faster. Had to sit next to the truck waiting on my phone for 5ish minutes, not a huge deal but it was hot af outside.Trenton W.
the person who checked me out and in was very nice and knowledgable ... did all the work for me!!Michael B.
Dedric was great! My reservation got messed up and the truck I had reserved wasn't there. He made a potentially bad situation good with excellent customer service. I will always use this location going forward. Well-done, Dedric!!Loren S.
Great service and the truck was perfect.Kevin L.
I was sent all over the city to get a truck. My pickup time kept changing and the original location was helping me and hung up. When I called back the store was closed. I called customer service and they sent me to a different location. The pick up time changed again and I wasn't able to check In via mobile like I was told.DANIEL H.
Austin is a great asset to this location and Uhaul in general. Best in the business.NICK S.
Le client n'a pas laissé de commentaire.Marco H.
Le client n'a pas laissé de commentaire.Frank J.
The check in process was a joke, I was in line for over 20 minutes, then it took the person a long time to find my reservation, which I did online. I also purchased a lock, that was not there, the General Manage said he was going to go to another location across town and would have it in 30 minutes. When I returned after 4 hours, a new staff was there and i had to explain the situation two more times and no one still had the lock. Move my things in and still no lock. My husband had to run to Walmart for a lock and still made it back before the General Manager. Austin the final person that helped me was very nice and seemed genuinely sorry about all the issues and refunded my money for the lock. Nice facility, but the management was a joke. This was the worst customer experience I had in a long time. Moving should be the hardest part, but checking in to U-Haul was the hardest thing.Annette O. | Premières impressions
Le client n'a pas laissé de commentaire.Mark D. | Expérience générale
Great staff ! Very polite and professional.finish l. | Premières impressions
My reservation was given to another customer and it took 45 minutes to get it straightened out. Additionally, the process for our storage unit was not well explained plus it wasn't even accessible when we initially wanted access.Victoria S. | Premières impressions
Le client n'a pas laissé de commentaire.MELISSA W. | Expérience générale
Le client n'a pas laissé de commentaire.Cindy B. | Expérience générale
Le client n'a pas laissé de commentaire.TONYA N. | Expérience générale
Le client n'a pas laissé de commentaire.linda n. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia B. | Expérience générale
Le client n'a pas laissé de commentaire.Annette A. | Premières impressions
Le client n'a pas laissé de commentaire.Brian W. | Expérience générale
MerciMARY D. | Expérience générale
Good price and servicesJesus G. | Expérience générale
Le client n'a pas laissé de commentaire.Kathleen S. | Premières impressions
Le client n'a pas laissé de commentaire.Dakota r. | Premières impressions
Le client n'a pas laissé de commentaire.Amy Y. | Premières impressions
They have good deals and very happy I went thru uhaul for storage and moving truck.Laura I. | Premières impressions
Le client n'a pas laissé de commentaire.Rebecca L. | Expérience générale
Le client n'a pas laissé de commentaire.sheri j. | Premières impressions
Le client n'a pas laissé de commentaire.Leander S. | Premières impressions
Good customer serviceJackson A. | Expérience générale
I appreciate how helpful everyone was The manager went above and beyond to get our u-boxes delivered and picked up in a timely manner. The manager was always helpful when we came in. The staff were also attentive. They even helped me open my storage door that was too heavy for me. 'The u-boxes were a handy way to move from Oregon to Arkansas. The process took 6 months from the time we loaded 1st box (we used 3) until we just cleaned out storage unit this week. Thank you so much!Debby T. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin H. | Premières impressions
Le client n'a pas laissé de commentaire.Steven M. | Expérience générale
Le client n'a pas laissé de commentaire.Antwione C. | Expérience générale
Overall great, there was a small disconnect between the U-Haul corporate site and the franchised location which the staff resolved promptly. - I didn't know I needed to check in first with my code then I could input the code by the entrance to gain access to the facility.Gregory W. | Online Move In
I asked the guy would I get a refund for partial months rent he said no. He said that is "uhaul" thing.shawna b. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle P. | Expérience générale
I came to rent another unit same size/temp control. New guy was trying to be helpful but: rented me non climate ,moved me out of my several year unit (he asked if I wanted to take care of nearing rental fee) but rented me another unit.Noticed charges were wrong and called.. spoke to manager, he said would take care of.. got notification but money difference has not hit account.. I think it's 5 $and truthfully after moving things from one unit to another I am done dealing with it. Do not want anything' or want to cause trouble as life is too shortWILLIAM D. | Premières impressions
Le client n'a pas laissé de commentaire.Martha J. | Expérience générale
Le client n'a pas laissé de commentaire.Bryan W. | Premières impressions
Some of the employees were unprofessional at peak times but all in all ok experienceallen n. | Expérience générale
Great storage space for the time we had to store our items, great place!Brandon M. | Expérience générale
Le client n'a pas laissé de commentaire.Martha J. | Premières impressions
Freddie was kind, funny and great to work with. Merci.Rachel M. | Online Move In
The workers did not know what they where doing. It was like they where running around with their heads cut off. There was a line out the door and the computers kept losing people's orders. I was charged twice for one thing.Misty b. | Premières impressions
Stairs + stuff = sucksRebecca L. | Premières impressions
Great customer service, after a busy day. Great communication and greeting. My husband and I we appreciate all your help. Merci.jeffery g. | Premières impressions
Gretchen was helping a customer before me and checked in with me a few times letting me know she would be with me soon. She made the process quick and easy and was so nice!hayley c. | Premières impressions
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