The man working alone was great. He had a long line of angry customers but he kept a great attitude the whole time. An improvement would be more personnel working on a busy college weekend.Todd J.
Customer Reviews for U-Haul Moving & Storage of Springdale
Pour nous contacter
Springdale, AR 72764
(@ Springdale/Fayetteville Line)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 8h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.GERALD O.
The manager there was amazing and really helpful!Eddie B.
Le client n'a pas laissé de commentaire.Roy J.
After knowing that i was driving ~800 miles the crew gave me a vehicle with no Air Bag Also there was Tire pressure issues So this should be taken into consideration , safety first ..!!!Palash S.
Need no improvements, Satisfaction guaranteed.Gabriel D.
I needed to call the location but was firewalled by your phone system.Robert S.
Le client n'a pas laissé de commentaire.DIANE C.
Your login and go advertising is misleading. I still had to go in, wait in line, and talk to someone before I could get keys to the rentalBenjamin L.
The staff was pleasant and professional but was having a hard time processing payments . I Arrived 9:45 for a 10 am pick up but didn't leave until close to 11 . Apparently the system was down it Wouldn't except credit cards ! The reason was the end of the month ? I was feeling bad for the employees that had a store of customers and no quick way to process their payments . In our situation we were moving at the end of the month because our lease was up I'm sure the end of the month is a busy time for UHaul and hope we won't have a problem in the future.NANCY T.
Only one person working on a Saturday morning. He was friendly but there were 4 of us waiting and there should have been more people working on such a busy day. They do NOT answer the phone at this location. I tried to contact them yesterday regarding a question and was on hold for 30 minutes and was transferred twice as no one knew the answer to my question.Lisa C.
Le client n'a pas laissé de commentaire.Todd A.
Le client n'a pas laissé de commentaire.Landon H.
Dedric was super funny and nice! he was really helpful when it came to getting everything gathered and teaching me how to go about things.Kimberly L. | Premières impressions
Overall experience was great, the only thing maybe a place a sign from the ceiling where the mobile check out/in customers are suppose to go to. The line inside was long, the instructions were go to side of desk I felt like other customers thought I was cutting in-line. I believe it might bring awareness to people to use the mobile app check out/in. Just know this was not a complaint just a suggestion overall experience was great, this is place I prefer to use when moving. ThanksTodd P.
The wheels on the appliance dolly were torn and the belt system used to secure the appliance to the dolly was also brokenWalter M.
Put the keys near the truck, make online validation faster. Had to sit next to the truck waiting on my phone for 5ish minutes, not a huge deal but it was hot af outside.Trenton W.
the person who checked me out and in was very nice and knowledgable ... did all the work for me!!Michael B.
Dedric was great! My reservation got messed up and the truck I had reserved wasn't there. He made a potentially bad situation good with excellent customer service. I will always use this location going forward. Well-done, Dedric!!Loren S.
Great service and the truck was perfect.Kevin L.
I was sent all over the city to get a truck. My pickup time kept changing and the original location was helping me and hung up. When I called back the store was closed. I called customer service and they sent me to a different location. The pick up time changed again and I wasn't able to check In via mobile like I was told.DANIEL H.
Austin is a great asset to this location and Uhaul in general. Best in the business.NICK S.
Le client n'a pas laissé de commentaire.Marco H.
Le client n'a pas laissé de commentaire.Frank J.
This location was very understaffed. I waited 30 minutes just to get my keys even though I had already checked in. My vehicle was not ready for me to drive and had a large piece of cardboard on the dashboard. The ONE employee they had working the entire lot on a Saturday morning was doing his best, but was clearly overwhelmed and under-supported.Hannah B.
The check in process was a joke, I was in line for over 20 minutes, then it took the person a long time to find my reservation, which I did online. I also purchased a lock, that was not there, the General Manage said he was going to go to another location across town and would have it in 30 minutes. When I returned after 4 hours, a new staff was there and i had to explain the situation two more times and no one still had the lock. Move my things in and still no lock. My husband had to run to Walmart for a lock and still made it back before the General Manager. Austin the final person that helped me was very nice and seemed genuinely sorry about all the issues and refunded my money for the lock. Nice facility, but the management was a joke. This was the worst customer experience I had in a long time. Moving should be the hardest part, but checking in to U-Haul was the hardest thing.Annette O. | Premières impressions
Tried changing pick up time on website to no avail. Went to get truck and app wouldn't let me. So I made a new reservation. Went to pick up the new truck and it wasn't there. I talked to customer services s asked about the 50 $guarantee for the reservation. She said she did the paperwork and I would be refunded 50 $in a few days. I have not yet and it's been a weekMaryjo M.
Le client n'a pas laissé de commentaire.Joseph P.
Very kind and helpful personnel. Contract drop off turned us away.DIANA ELAINE W.
More staff available at checkout counterRichard W.
Le client n'a pas laissé de commentaire.Keng X.
Le client n'a pas laissé de commentaire.SHELBI N.
Le client n'a pas laissé de commentaire.Adam L.
Le client n'a pas laissé de commentaire.KENNETH DON CURT W.
Le client n'a pas laissé de commentaire.Raymond L.
Le client n'a pas laissé de commentaire.LEVI G.
Le client n'a pas laissé de commentaire.LEVI G.
Felt like I wasn't safe...very sketchy..not helpfulTanner O.
Slow service. The employees did not know what needed to be done. It took them 2 hours before I was ready to go. Also, I believe they overcharged me for some parts and services as what I paid in store was significantly higher than the prices I was shown online.Cameron W.
Reserved at different (Tontitown) location. Customer service there was terrible. Moved to Springdale. Location service broken so no automated service. Customer service was very slow as they were clearly overwhelmed. Then overcharged us. Brandy at Springdale tried to help and repaired the overcharge. Still a terrible experience.JASON S.
Le client n'a pas laissé de commentaire.JORDAN W.
Le client n'a pas laissé de commentaire.JUAN B.
Le client n'a pas laissé de commentaire.KETINA T.
Le client n'a pas laissé de commentaire.William M.
The contract listed one return location and then I received a text message to return to an out of state location. Called and had to wait and finally got a representative that gave us a third location for return. It was 40 minutes from our new home but better than out of state.Michael B.
Le client n'a pas laissé de commentaire.RUBEN G.
Almost every rental goes wrong. This time made the rental 2 weeks prior verified the day before I show up no equipment. Had to go 25 miles farther to get a truck which would be over 50 miles. Was given a 50 $crefit which did not pay for the extra gas, miles and inconvenience. Was told by johnsons hardware would be a 50 % reduction.tony K.
Le client n'a pas laissé de commentaire.Mark D. | Expérience générale
Great location, service and people. Northwest Arkansas always knocks customer service and customer expectations out of the park. Maybe the Phoenix area could pick up some best practices from this location. It's needed.SHARNELL C.
The manager was awesome ,excellent customer service.He went out of his way to accommodate.Unfortunately I'm afraid he is way overworked and under paid what he should be making with half the hours of what he is actually putting in.Because he cares.JAMES G.
I was happy and impressed with the professional and friendly personsal at 806 Twin City Ave. Springdale, AR. The person waiting on me was KARL. Please extend to him my Thanks!WINFORD P.
Fantastic service organized and efficient. - Semper FidelisDARREN F.
Le client n'a pas laissé de commentaire.BRIAN S.
Le client n'a pas laissé de commentaire.Martin M.
Kind and friendly staff. Great place for your rental needs!!Linda Arlene F.
Le client n'a pas laissé de commentaire.Casey D.
Le client n'a pas laissé de commentaire.David T.
Le client n'a pas laissé de commentaire.Morris C.
Dedrick was amazingTHOMAS P.
N/A done well as I should say and very great hospitality thank you guysDANIEL L.
Le client n'a pas laissé de commentaire.Steven P.
They were very helpful and polite Everytime I went there to buy boxes and to pay storage. Very knowledgeable in what I would need. Thanks sincerely for everything. Diane S.Diane S.
I found everything to be very considerate well service and the people well knowledgeableCarolyn M.
Le client n'a pas laissé de commentaire.Brandi R.
Le client n'a pas laissé de commentaire.Wendell W.
Great staff ! Very polite and professional.finish l. | Premières impressions
Never answer the phone/ ignores the phone and the lady is not very friendlyTy F.
Le client n'a pas laissé de commentaire.Robert K.
Le client n'a pas laissé de commentaire.Geoffery S.
The return area is on a hill! When I unhooked my trailer it started rolling back.Derek R.
It was raining cats and dogs, and they were have trouble getting the lights connected. Our guy laid down in 3â€ of water to get it working. Bravo.DAVID J.
Treat people with respect! When I returned the uhaul I was met outside by your employee and was told that my debt card was declined when my card had already been charged 166,84 $ I had to let the lady listen to my transactions 2 times... as well I was over charged on my milTina G.
Le client n'a pas laissé de commentaire.JAMES G.
My reservation was given to another customer and it took 45 minutes to get it straightened out. Additionally, the process for our storage unit was not well explained plus it wasn't even accessible when we initially wanted access.Victoria S. | Premières impressions
Nothing!! These guys are good!! The new manager got this place running!! When the last manager was there, I hated going there. It was slow and service was horrible!SIFREDO A.
Next time maybe sure to have the equipment at the first location I chose to get my uhual from.... (Levi's storage) if you didn't have the equipment make sure the internet stop people before you send them to other places. Still could have got a discount for the things I want that I didn't get. Ontop of the money I wasted not getting what I wanted. But that you Emily.... ðŸ˜˜ðŸ˜˜Tevin C.
GREAT SERVICE!!!! Dedric made renting a fantastic experience. I will definitely use them in the future!!Paul T.
Staff at this location was courteous and attentive. Well Done!ANDREA C.
The mobile app needs workKRISTEN B.
Le client n'a pas laissé de commentaire.Richard F.
Le client n'a pas laissé de commentaire.CHARLES B.
No one need to bring their phone In And take pictures of drivers license. Not when you already have the technology already In Place to read them.RICHARD C.
Good serviceSIFREDO A.
Le client n'a pas laissé de commentaire.Gary M.
Le client n'a pas laissé de commentaire.JAMES T.
Staff goes way above and beyond to help even when over run by customers. I'm very impressed by themBRYAN B.
From the ease of the online process to the equipment itself, so well done. Thank you all!James F.
Dedric was incredibly helpful and personable.CARLA H.
Le client n'a pas laissé de commentaire.MELISSA W. | Expérience générale
Le client n'a pas laissé de commentaire.Cindy B. | Expérience générale
Le client n'a pas laissé de commentaire.RUBEN B.
Le client n'a pas laissé de commentaire.TONYA N. | Expérience générale
Had challenges w checkin, the mobile website could not track me.Craig C.
Le client n'a pas laissé de commentaire.Katherine A.
Le client n'a pas laissé de commentaire.Jessica B.
Le client n'a pas laissé de commentaire.linda n. | Expérience générale
We came to this location after being sent there from the location we were scheduled to pick up equipment failed to have the equipment we had reserved available. We were greeted by the manager who worked with us and expedited making things right. He was pleasanl, professional and personable. He bent over backwards to meet our needs. He saved our move and uhaul's reputation.Hershel H.
Employees were very helpful and provided excellent customer service.SARA L.
Le client n'a pas laissé de commentaire.Patricia B. | Expérience générale
Le client n'a pas laissé de commentaire.Annette A. | Premières impressions
Le client n'a pas laissé de commentaire.JOHNNIE H.
Le client n'a pas laissé de commentaire.Kathryn T.
Very understaffed at this location. Staff tried to attend to us, but are typically overwhelmed with the volume of customers needing attention, help and services. I've been a storage unit and truck, trailer renter for 12 years at this location. I value this business for their commitment, but it has such high employee turnover- it is very difficult to have consistently decent service. Merci.SUSAN T.
Le client n'a pas laissé de commentaire.TOMMY B.
Le client n'a pas laissé de commentaire.Brian W. | Expérience générale
Le client n'a pas laissé de commentaire.DALLAS M.
Crew is really hard working and friendly.... Don't get me wrong as friendly as a group of over worked manly men and womanly women can be! I used this location 3 times over the holiday weekend cause I just couldn't get it right on my end and the staff was helpful friendly and went over all policies thoroughly! I love this location and won't use any other in NWA!Erika B.
MerciMARY D. | Expérience générale
Awesome service from the location.Nick S.
Le client n'a pas laissé de commentaire.Brittany S.
Good price and servicesJesus G. | Expérience générale
Le client n'a pas laissé de commentaire.Kathleen S. | Premières impressions
Le client n'a pas laissé de commentaire.Dakota r. | Premières impressions
Le client n'a pas laissé de commentaire.Amy Y. | Premières impressions
They have good deals and very happy I went thru uhaul for storage and moving truck.Laura I. | Premières impressions
Le client n'a pas laissé de commentaire.Rebecca L. | Expérience générale
Le client n'a pas laissé de commentaire.sheri j. | Premières impressions
Le client n'a pas laissé de commentaire.Leander S. | Premières impressions
Good customer serviceJackson A. | Expérience générale
I appreciate how helpful everyone was The manager went above and beyond to get our u-boxes delivered and picked up in a timely manner. The manager was always helpful when we came in. The staff were also attentive. They even helped me open my storage door that was too heavy for me. 'The u-boxes were a handy way to move from Oregon to Arkansas. The process took 6 months from the time we loaded 1st box (we used 3) until we just cleaned out storage unit this week. Thank you so much!Debby T. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin H. | Premières impressions
Le client n'a pas laissé de commentaire.Steven M. | Expérience générale
Le client n'a pas laissé de commentaire.Antwione C. | Expérience générale
Overall great, there was a small disconnect between the U-Haul corporate site and the franchised location which the staff resolved promptly. - I didn't know I needed to check in first with my code then I could input the code by the entrance to gain access to the facility.Gregory W. | Online Move In
I asked the guy would I get a refund for partial months rent he said no. He said that is "uhaul" thing.shawna b. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle P. | Expérience générale
I came to rent another unit same size/temp control. New guy was trying to be helpful but: rented me non climate ,moved me out of my several year unit (he asked if I wanted to take care of nearing rental fee) but rented me another unit.Noticed charges were wrong and called.. spoke to manager, he said would take care of.. got notification but money difference has not hit account.. I think it's 5 $and truthfully after moving things from one unit to another I am done dealing with it. Do not want anything' or want to cause trouble as life is too shortWILLIAM D. | Premières impressions
Le client n'a pas laissé de commentaire.Martha J. | Expérience générale
Le client n'a pas laissé de commentaire.Bryan W. | Premières impressions
Some of the employees were unprofessional at peak times but all in all ok experienceallen n. | Expérience générale
Great storage space for the time we had to store our items, great place!Brandon M. | Expérience générale
Le client n'a pas laissé de commentaire.Martha J. | Premières impressions
Freddie was kind, funny and great to work with. Merci.Rachel M. | Online Move In
Le client n'a pas laissé de commentaire.BRAD L. | Expérience générale
The workers did not know what they where doing. It was like they where running around with their heads cut off. There was a line out the door and the computers kept losing people's orders. I was charged twice for one thing.Misty b. | Premières impressions
Stairs + stuff = sucksRebecca L. | Premières impressions
I had to have a storage unit for abt 3 yrs. Once, someone moved things into a unit next to mine, and his stuff had roaches, and they got into my unit. I told the mgr, Freddie, and he went and got 2 bombs and set them off in my unit, then gave me another unit the same size to move my belongings to. It kept my belongings from getting infiltrated with roaches, and I am very grateful to him. This was at the U-Haul on Twin City Ave. in Springdale, AR.Patricia S. | Expérience générale
Overall we had a good experience but this comment is directed to management and not the employees. The only downside was on our move in day. It was the 1st day of the month and there were only 2 people on staff to handle the crowd. It was a 30 45 minute wait in line, (at least) to get to the customer service rep and this was after a tiring cross county move. The staff did seem to answer everyone's questions and didn't rush to get to the next customer. I truly felt sorry for them as everyone (young, old and those with children) just needed to be waited on so they could get done and out of there. We were there 3+ hours past closing and the crew still had customers waiting and trucks to check in. I would assume that the first and end of months are ALWAYS hectic and feel the store should be fully staffed to provide a better experience for the customer as well as less stress for the staff.Gary K. | Expérience générale
Only concern was the "climate control for comfort" was 45° to 80°+. Should just call it rainproofCody C. | Expérience générale
Very professional and very helpful! I would recommendbrad b. | Premières impressions
Le client n'a pas laissé de commentaire.Tiffany W. | Expérience générale
On monday I did came to the store and someone askme how she can help me, I told her that i need to speak to MR Fredy, At that time i dint know who is mr Fredy but when i answered to the nice lady; everyone silence for a minute, after i see no one wants to talk to me, i ask: " is he here" then Fredy starts to talk to me , he was there sit doing something at his computer, he talk to me unfriendly and stated that he is attending an other customer on the computer, ( I asking somebody from customer service call me please to do more details 4795309427) . again all this stared saturday when i went to the store and ask my refouns of 2 months that i pay in advance, an employee call Fredy and after the employee finish the calling, he said to me tha his boss told that the sstore do not have a sistem to refound my money and that star the problem saturday and finish last monday. Please have someone call me , in order this bad experience do not happened to an other customersmiguel b. | Premières impressions
Everyone seemed nice, but they very obviously didn't know what they were doing. One lady didn't know which application to use to start a reservation for a storage unit and tried to rent me a truck before being corrected by a coworker. Another lady called her district manager three separate times while we were there for things that should have been able to be handled on site. She also didn't know where my storage unit was. By the time she found a map, I had already found my unit myself. The third employee who set up my unit seemed confused as well during the reservation process and had open wounds on his dirty hands, which is concerning during the COVID-19 pandemic. All the people here need to be better trained and more competent in their duties. I understand there were two people in front of me, but it should not have been a 30 minute wait time to be served. The employees seemed perpetually confused, and struggled to do basic tasks like unlocking trucks and printing copies of contracts. I spent two hours at Uhaul, when I should have spent 45 minutes, max. I'm a college student, so my parents drove five hours to help me pack. My experience here put us so far behind schedule that we had to spend an extra night traveling back home. The facility was nice, but the customer service was terrible. I would never rent anything in store from these people again. The only bright side was the free month of rent.Jailyn F. | Premières impressions
Excellent Kalon A. | Premières impressions
Le client n'a pas laissé de commentaire.Pam G. | Expérience générale
The facility is spotless and the staff is fantastic!! I highly reccomend!!ELAINE C. | Expérience générale
Great customer service, after a busy day. Great communication and greeting. My husband and I we appreciate all your help. Merci.jeffery g. | Premières impressions
😊laticia p. | Expérience générale
Friendly people, always willing to help!emily e. | Expérience générale
During a stressful and time sensitive period, many questions were asked of the staff and manager Freddie. All were helpful, kind and sympathetic of the situation.DAVID P. | Expérience générale
Key card never worked, they could never figure it out. They only allow 24hr access when you pay more per month even thou there is no security or employees there, they just want to be greedy.Joshua K. | Expérience générale
N/aJanna B. | Expérience générale
Very good storage facility.Marnice T. | Expérience générale
ThanksRoberto M. | Expérience générale
They were very helpful with everything!KIM W. | Expérience générale
Service was fineGerald L. | Expérience générale
Gretchen was helping a customer before me and checked in with me a few times letting me know she would be with me soon. She made the process quick and easy and was so nice!hayley c. | Premières impressions
Good experienceAmelia M. | Expérience générale
Great placelafayette j. | Expérience générale
Our daughter felt safe moving in and out and the facility.DAVID S. | Expérience générale
Very nice people, knowledgeable , helpful.janavee w. | Premières impressions
Great staff, excellent service. Professional and friendly.Roberto M. | Premières impressions
I really appreciate the time they took showing me the storage areas and I liked all the packaging materials they had to off and will certainly use those.Amelia M. | Premières impressions
Great facility. Very friendly and helpful staff. Kevin was outstanding. Merci!Michael C. | Réservation
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