Évaluations des clients U-Haul Moving & Storage of Springfield

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Springfield

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Peggy T. le

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Owen, the local manager and his team deserve an A+ for courtesy, friendliness, and competence. I scheduled late, and Owen did his best to make the truck pickup here in Springfield, rather than have me travel many miles to another city to pick it up. I’d go in to get boxes, or other supplies, and he would remember my name and be as helpful as anyone would want!

Boyd W. le

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Le client n'a pas laissé de commentaire.

Kianna B. le

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Representative was friendly and courteous explained everything to us yes I'd use that location again.

Barbara B. le

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A dolly would have been helpful

Juan M. le

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We were first time customers and were extremely happy with the service we received. The staff is very friendly and helpful. Would definitely recommend for any moving needs

Melinda N. le

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I guess I expected them to go out and look and then credit me if I had any thing coming back. They took the truck said thank you and emailed me a receipt.

Lorraine W. le

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I booked at a location closer to me and when I arrived they told me they didnt have that size truck and that my reservation had been moved to another further away u haul and I was not notified of this change. Other than that the service was great.

Cheryl G. le

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Le client n'a pas laissé de commentaire.

Jessie H. le

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Nothing/the services were great

steve K. le

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Very disappointed about where I had to pick up the U-box. I was told and in my contract that I was going to be able to pick up the U box closer to my house. On the day the U box arrived it was 10 miles farther away. That made it 60 miles from my home. Not happy with the u box customer service at all. The workers were helpful and kind but could not control where the U box was delivered.

Kasandra H. le

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Le client n'a pas laissé de commentaire.

James B. le

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Excellent customer service will use them again once the time comes

Sean C. le

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The customer service we received was the best I've had with ANY experience in years. The staff seemed to genuinely care. Everything arrived safe and sound and we had more than enough furniture pads.

Ronnette M. le

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Le client n'a pas laissé de commentaire.

Norman D. le

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The trailer we rented had a crack in the front that had allowed a leak in the trailer, the strap to the door was broke, the door was really hard to open, the trailer was not swept when we picked up from St. Joseph Mo, and there was part of the inside railing that was broken off and repaired.

Valery C. le

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Nice clean van. We were impressed The staff were easy to work with.

Bruce R. le

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Your after hours return process was difficult to finish on site. I returned home to finish it and it wanted to access my location to confirm I was at the correct site. Since I didn’t finish I was charged an additional $20. This method needs to be streamlined.

GREG E. le

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Great customer service, went out of their way to make things great.

Jodi S. le

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Le client n'a pas laissé de commentaire.

Robert K. le

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I tried to use the app to check out my van. Unfortunately, it was glitchy and I was unable to complete my transaction. That was very disappointing. Fortunately, the staff person in the facility was VERY helpful and got me taken care of quickly.

Patrick M. le

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Le client n'a pas laissé de commentaire.

Sandra B. le

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Frustrating to have to begin with very little gasoline. Mileage was very limited. Didn’t even allow any extra mileage to go to storage facility to pick up supplies.

Clyde S. le

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Le client n'a pas laissé de commentaire.

Wendy J. le

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The location at Chatham Road in Springfield IL was the worst experience. They did not even look at my vehicle and noted I needed an electrical hook up for lights for the trailer then ordered me the wrong part for my vehicle to which I paid for overnight delivery. I had to leave my vehicle there while we were on vacation to have it re-ordered and installed only to find out I did not even need it as my vehicle already had the needed set up. Also they could not find our vehicle when we went to get it after vacation. Michelle was awful and not qualified to even do the job she is doing. We were not given the info at the time that we would have to go to another location to get the trailer as there was NO GUARANTEE that we would have one at the Chatham Rd location. I requested we be compensated due to all the STRESS this place was to work with. I have nothing nice to say about it other than Owen did try to help get use set up properly to some level in our issues. The Clear Lake location however was EXCELLENT and Stephen was GREAT to work with.

Dave K. le

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Le client n'a pas laissé de commentaire.

Heather M. le

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Le client n'a pas laissé de commentaire.

Bryan S. le

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Le client n'a pas laissé de commentaire.

Martina W. le

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My Uhaul was full of roaches. I did not discover this until we unloaded at our destination. I discovered that in the "Mom's attic" part of the truck, it was full of live cockroaches. You could bang on the interior wall of this area and see the bugs scatter all over. The roaches were in many boxes of clothing and goods that was put into that area. Now a new clean apartment has roaches all over and we have to address the issue. I am not happy at all.