Évaluations des clients U-Haul Moving & Storage of Springfield

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Springfield

Cote générale :

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jerry s. | Premières impressions |
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Le client n'a pas laissé de commentaire.

QUADRIA C.
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Le client n'a pas laissé de commentaire.

Kimberly W.
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The Friendly staff at this location got me in and out quickly. I am ver satisfied with my experience. Thanks

CANDIDO R.
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Great customer service at the pickup location. Although the check software was slow customer service was efficient and friendly. Please support your employees with faster internet connection.

CHARLES J.
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Le client n'a pas laissé de commentaire.

BETHANY W.
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The cab of the U-Haul truck had a strong odor when we picked it up, but everything else was great.

GREGG A.
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Truck was never cleaned. Windshield was thick with dirt on the inside. Truck was not inspected. No fuel. Major brake failure light on

KAREN A.
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Le client n'a pas laissé de commentaire.

FELIX B.
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Three truck smelled of cigarettes and was dirty needs to be cleaned...especially the windshield..

robert M.
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Le client n'a pas laissé de commentaire.

Suelen C.
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Le client n'a pas laissé de commentaire.

CASSANDRA B.
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It was a great customer experience from checkout to return. The employees were very professional.

ANTHONY C.
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Le client n'a pas laissé de commentaire.

ALBERT W.
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Le client n'a pas laissé de commentaire.

WALTER R.
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My experience with this location was perfect, from the greeting and professionalism these are model employees. I will return and recommend this location. Thank You.

LINDA A.
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Le client n'a pas laissé de commentaire.

BRUCE W.
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Le client n'a pas laissé de commentaire.

ESMERALDA G.
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Le client n'a pas laissé de commentaire.

ANTHONY M.
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Stop overcharging me. I hate UHaul. I've used UHaul twice in the past 6 months and both times I've been over charged by $100+. Stay away unless you want your money taken

SHERI S.
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N/A everything was quick, clean, and easy.

MARIA K.
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friendly and courteous staff. Clear instructions about process which was appreciated.

Stephen P.
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Le client n'a pas laissé de commentaire.

ILIEANA S.
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Brent Lang, his assistant made the rental process smooth for me.

Stephanie F.
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Le client n'a pas laissé de commentaire.

CHEKQUITA B.
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I had a great experience with U-Haul they really work with me and I appreciate everything they did just keep doing what you're doing with your services

Ricky H.
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I was told that my rental was in Westfield MA. And when I went to pick it up it was transfered to Boston Rd Springfield MA which is in the complete opposite direction of where I live. Which was an inconvenience to me drive 9 miles west to drive 16 miles east to obtain my rental

Johnny T.
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The staff was very pleasant and very helpful

Sheila W.
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Brakes on the truck we're going bad, steering wheel was missing a piece, the seat cushion on the driver's side had a piece or metal coming out causing me to rip my jeans. Fix these issues so that the vehicles are better maintained.

leeora S.
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very friendly and helpful. Better than the way we were treated in Chicopee on Memorial Dr.. Two reservations for a rv cargo trailer were missed because they could not get the trailer from a broken down truck of a client. When we needed to "waste money" on a quick disconnect light harness (because we ended up not using it because we had to use a truck) they couldn't be bothered to find out who might have one out side a 50 mile radius. I found one in Hartford 3/4 of an hour away at the Hartford Capital street U-Haul. So to deal with the Boston Road crew was a pleasure. They took real good care of us.

MIGUEL L.
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Le client n'a pas laissé de commentaire.

GEORGE C.
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Le client n'a pas laissé de commentaire.

Edward L.
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Le client n'a pas laissé de commentaire.

Gaile A. | Premières impressions |
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Everyone I spoke to was so helpful and polite something that is rare thank you very much

Lucy V. | Premières impressions |
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Brent was so helpful and polite while helping me pick out my storage unit. Great employee and so professional.

Rickie L.
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Your good.

Paul H.
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It was outside, but the attendant wasn't wearing a mask and of course we had to get within 6 feet to hand off keys and inspect truck. I had a mask, but I worry about the staff working with the public without a mask.

wanda f. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DONALD A.
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Le client n'a pas laissé de commentaire.

DONNA S.
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The return of the vehicle was a shit show.

SUSAN L.
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This location is busy and wait for service can be long.

RUTH R.
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Le client n'a pas laissé de commentaire.

NELINDA B.
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Le client n'a pas laissé de commentaire.

Victor T.
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Good

Qassim D.
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Charge was not as discussed

KEVIN D.
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Le client n'a pas laissé de commentaire.

Eileen M.
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I had a few issues checking in with the App and the manager (I think his name was Ryan?) was so patient. I also didn't check to make sure the appliance dolly was there or the truck had a ramp. He made it all right, gave me a bigger truck and had it running and ready for me when I came back - it was so nice to have guidance during what's a very stressful move

agostino C.
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Le client n'a pas laissé de commentaire.

JACQUELINE A.
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Thank you

MICHELLE F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ann Marie S.
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Le client n'a pas laissé de commentaire.

TERI W.
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When wr got the truck it wasn't quite on full gas, but we returned it full amd there was jo kind of compensation for that. We also returned it early and there was no kinda compensation for that either.

Felix B.
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The inside of the pickup was filthy.

LUIS T.
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Le client n'a pas laissé de commentaire.

CLAUDINE W.
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Overcharged me

MICHELLE F.
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There were issues with the computer system

John C.
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Employees all very helpful

WILFREDO V.
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Le client n'a pas laissé de commentaire.

Alice G.
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Le client n'a pas laissé de commentaire.

David D.
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I have used this loctions several times. Always great service.

KAREN F.
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Drop off was simple and well organized with clearly marked lanes and staff guiding customers. This location has a store with moving supplies.

ALESIA B.
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Le client n'a pas laissé de commentaire.

Karli H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

JOHNNIE P.
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Le client n'a pas laissé de commentaire.

TYLER B.
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Le client n'a pas laissé de commentaire.

CHEKQUITA B.
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Le client n'a pas laissé de commentaire.

FELICIA H.
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I had an overall excellent experience with no complaints. The customer service lady was very professional, pleasant to talk to, and very efficient. Overall great experience and would recommend this location to others.

Sue D.
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when we arrived at the drop-off location we were told that they DID NOT have a storage unit available. That I should go sit in the truck and call other Uhauls to see if they had any large units available I had an e-mail of reservation including a free month of storage. Had to go to Public storage and pay $103.00 to rent a unit to unload the truck. Not Happy !!!

DONNA H.
Évaluation :

Hire more help

DENNIS W.
Évaluation :

Inside workers need to do a better job in regards to the contract information. I was never asked for a email to have receive my final contract recipe. The worker that checked in my rental truck had to take my email address to send me the receipt. That info should have been given in the beginning.

Erick S.
Évaluation :

Make sure you are prepared for mobile orders with key in box. Use easier lock mechanisms. Make sure you have enough coverage to help mobile client if necessary. 3 customers waiting for one associate for help is completely unacceptable. I blame management for this though not reps. Leaders who do not know how to properly train will destroy a customers experience.

GARY C.
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Provided great service

john V.
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Le client n'a pas laissé de commentaire.

Dominic B.
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None

Wanda A. | Expérience générale |
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I didn't have any trouble with the storage facility part of my contract. My issue is with the truck that I rented out on Saturday to move out my belongings. The truck was dragging to shift from 2-3 &3-4 gear and before I would put my foot on the brakes, the truck would jerk. Then the keys was stuck in the ignition. I believe I should be compensated money wise for the headache I went through with this truck. I don't know how it passed inspection. Since 1073 I have been a customer of u-haul loyaly. It's unfair.

JOANNA C.
Évaluation :

Staff at the location was 5-star! Nice and helpful. However, Truck was impossible to adjust to my height. I'm 5' and should be able to move the seat and the steering wheel but neither budged. I couldn't see properly due to the height of the steering wheel so my husband (6'3”) had to take over. This requires a reasonable accommodation adjustment. Also - include a ramp for god's sake! Home Depot does...

MARCOS D.
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Really everything going good. I like your service

MIGUEL G.
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Le client n'a pas laissé de commentaire.

Milagros L.
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Nothing, your team always does a great job!

EMMANUEL R.
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Le client n'a pas laissé de commentaire.

Melitza M.
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Le client n'a pas laissé de commentaire.

VIONETTE C.
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Le client n'a pas laissé de commentaire.

MATT C.
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Nothing

JOHN M.
Évaluation :

Customer care should be add more speed serving customers

Darlene G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Carlo P.
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Everything went well with my truck I recommend that front windshield are cleaned very well it's hard to see when driving thanks

TRAVIS L.
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Le client n'a pas laissé de commentaire.

KEZIAH M.
Évaluation :

I just want to say that we love you all this location preferably their customer service their personality the love they have when they talk to you about any issue that you have at U-Haul I love the owner I forgot his name but I see him all the time when I go in when he's there very helpful very willing to go above and beyond I really really really love these guys the only problem I have when I go there with my grandmother to rent a van or a truck they are always dirty the windows are milky it smells the seats the dashboard is all cruddy that's my only problem but as you can see when we rent from y'all there's not one time we bring that man back dirty my mother raised me to return people things no matter how they gave it to you but in a way that they appreciate your service to them so thank you

TIMOTHY L.
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Le client n'a pas laissé de commentaire.

Edgar C.
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Le client n'a pas laissé de commentaire.

JASON B.
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Everything was great. Fast and easy. In and out super quick. The people were great as well.

Eduardo O.
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Le client n'a pas laissé de commentaire.

TIMOTHY L.
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Le client n'a pas laissé de commentaire.

Jeff C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

EDWARD JAMES L.
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Le client n'a pas laissé de commentaire.

LAMONTE P.
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Everything good

MICHAEL S.
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Le client n'a pas laissé de commentaire.

octavia J.
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Le client n'a pas laissé de commentaire.

Ronald L.
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Le client n'a pas laissé de commentaire.

MICHAEL G.
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Le client n'a pas laissé de commentaire.

Wayne E.
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See above.

PAUL D.
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Le client n'a pas laissé de commentaire.

Jose O.
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I do not have any complaints. Service was fast. I put in a reservation and everything went very smooth. Thank you all.

EMANUEL C.
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very clean thas god

OCTAVIA J. | Premières impressions |
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manager is friendly and willing to help.

JEFFREY C.
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Turned in virtually as the location was closed when we had to return to avoid a late fee. Turn in went smoothly.

Matthew I.
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The truck leaked brake fluid all over on my new driveway; however, we didn't realize this until returning home after dropping off the truck. The brake light light and sensor went off as we approached the Uhaul location and the brake pedal was all the way to floor. I filed a compliant with customer service, but it has been over 48 hours with no response.

LUCY M.
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Le client n'a pas laissé de commentaire.

John P.
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Le client n'a pas laissé de commentaire.

SANTACHARLES K.
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Le client n'a pas laissé de commentaire.

Gary K.
Évaluation :

Renting a trailer was a little expensive

Halley P. | Premières impressions |
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AWFUL! Was issued a 210$ credit instead of the refund I was supposed to receive after renting a truck and “free month of storage with truck rental” was apparently bs. Had to pay for my storage unit and was told I was going to be issued a refund and instead a credit that I DONT want to use because I will NEVER be using uhaul again. Not to mention being locked out of my unit when it was paid ?!?! NOT HAPPY A CUSTOMER !!!!

TIANA B. | Premières impressions |
Évaluation :

We couldn’t have asked for a better experience. Staff here is super accommodating and helpful. We rented a truck to help us move and even packed up the other storage unit we bought at a different business and reserved a new one at this Uhaul location because of their service and convenience. I highly recommend

Natalie E. | Expérience générale |
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Le client n'a pas laissé de commentaire.

joyce h. | Expérience générale |
Évaluation :

If I had to rent a storage room again I would go to U-Haul.

Christine H. | Expérience générale |
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Overall great experience!!

Lourdes C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Mildred R. | Premières impressions |
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The young man that intended me he was very polite and courteous well-mannered and very helpful 😊

Tykie G. | Expérience générale |
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Good customer service.

Felicia G. | Premières impressions |
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Brent was amazing ...great customer service ... great communication skills and very helpful

lorimar m. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Wanda A. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Nancy A. | Expérience générale |
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good review for everyone very helpful

clarke h. | Premières impressions |
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If I had to change anything, it would be the directions to get to the lockers. Its similisr to a maze. Additionally, the manger went above and beyond to satisfy a grievance

John H. | Online Move In |
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Le client n'a pas laissé de commentaire.

BEVERLEY B. | Expérience générale |
Évaluation :

It should be open at least 2 hours later.

VICKI C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Rhoda H. | Expérience générale |
Évaluation :

my first name is spelled wrong and my address is wrong. Here are the correct spelling and address: RHODA E HAYNES 80 COLTON STREET SPFLD MA 01109 please correct these thanks

David S. | Expérience générale |
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Brent and Kecia were GREAT! and the rest of the staff too.

Victor A. | Premières impressions |
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Every body has always been very nice and helpful to me can’t complain

Sandra J. | Expérience générale |
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Great service great storage keep up the good work..Boston road Springfield MA.

Dorothy T. | Expérience générale |
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Amazing customer service

Robert W. | Expérience générale |
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The monthly rate was too high.

Laura M. | Premières impressions |
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very poor experience. Staff took money for our unit and showed us where it was with no direction. If we weren't so time restricted that day I would have taken stuff and gone elsewhere.

CIARA R. | Expérience générale |
Évaluation :

Need to exterminate in the summer but other than that it was great.

Luz M. | Expérience générale |
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Was a hard moment my brother passed away and I was moving my mom to other town by my self, the owner or supervisor was very carrying and helpful on that moment very flexible with time and make easier

Cheryl P. | Expérience générale |
Évaluation :

Manager Brent and employees were always helpful and friendly!

Cheryl P. | Premières impressions |
Évaluation :

My needs were met quickly and efficiently!

Curtis J. | Premières impressions |
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Keesha was phenomenal. She was very professional and helpful. I'm so glad I came to that store

Shelia M. | Premières impressions |
Évaluation :

The staff was beyond helpful and made sure they did everything they could to make things easy for me. I highly recommend this location!

Mark R. | Premières impressions |
Évaluation :

Staff was very helpful and attentive to both myself and all the other customers in the store. And very patient, polite and understanding as well as efficient. Great bunch of employees and services.

Nancy A. | Premières impressions |
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The manager was great and forward towards my concern and questions happy birthday

Lisa B. | Expérience générale |
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They were very helpful and thank you.

Lisa B. | Premières impressions |
Évaluation :

They were very helpful thats all I have to say I will recommend to any one else. Thank you

Theresa S. | Premières impressions |
Évaluation :

Manager was very helpful and patient while reserving a unit for storage. We did not feel rushed while trying to decide.

april m. | Expérience générale |
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This experience was 100 times better than the last time i went here.

rafael I. | Expérience générale |
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It seems that you are force to buy a lock.

Jane C. | Expérience générale |
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The cleanest outdoor unit I have ever seen and I have seen many. Staff was friendly and patient!!

jose z. | Expérience générale |
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Helpful staff. The lady that took care of me was amazing and thoughtful.a part time employee I think she is a teacher by day. I would use uhaul again.

Mary S. | Expérience générale |
Évaluation :

I was very happy with your spfd location.

tenisha t. | Premières impressions |
Évaluation :

Good services

Dave W. | Expérience générale |
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Murphy and Kiera were great. Best customer service I have seen in a long long time. Kudos to both of them!!!

LISA O. | Expérience générale |
Évaluation :

My daughter's belongings were intact and secure. Desk crew pleasant and helpful at all times.

Janine S. | Expérience générale |
Évaluation :

Yesterday I needed to access my unit and it was very busy at this location. However, when I swiped my access card, my presence was still acknowledged by a ‘hello.’

patricia j. | Expérience générale |
Évaluation :

nice place rent a truck or storage ECT there the people that work there are nice also

alfred b. | Expérience générale |
Évaluation :

I have always went with u haul from 1960s til now when I needed storage or moving, they aways will be #1 to me!! from the staff, real clean storage to well lighted and completely safe storing !!!

Eliseo G. | Expérience générale |
Évaluation :

Need to fix back door Don't feel welcome Need value customers Need to build a good customers relationships

Lori r. | Expérience générale |
Évaluation :

I had a pleasant experience during my recent move.

Eliseo G. | Réservation |
Évaluation :

Better customer service

Eliseo G. | Réservation |
Évaluation :

Better customer6 service

MICHAEL K. | Expérience générale |
Évaluation :

Thank you. Great service and people

Non reviews have been submitted for this location.

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