Évaluations des clients U-Haul Moving & Storage of Springfield

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Springfield

Cote générale :

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Meredith F.
Évaluation :

Evwryone at this location were extremely nice and helpful. The first time I booked the uhaul if fell through and the location that it was booked at did not allow one ways. Most people I spoke to when calling customer service were not helpful, did not speak clearly or loud enough, and sounded that I was bothering them. One uhaul location I went to they guys were very helpful with trying to get me a one way truck but they called trafficking and they said there was 100% no way I'd be able to get a truck on the date I was asking for so my father and I left VA to head back home to Nj and wait till Monday night to head back to VA to get my truck on Tuesday.

RAYNORMCCARTY S.
Évaluation :

Justin did a fantastic job with our reservation and hook-up! A very professional U-Haul representative: please keep this team member on-staff, he is a great asset to your business! Thank you for the wonderful service!

CHRISTOPHER R.
Évaluation :

Le client n'a pas laissé de commentaire.

David S.
Évaluation :

Le client n'a pas laissé de commentaire.

patrick N.
Évaluation :

Le client n'a pas laissé de commentaire.

RUMUHUTJODY CRIS S.
Évaluation :

Le client n'a pas laissé de commentaire.

bala b. | Expérience générale |
Évaluation :

When it comes to storage crag and his team make that best for me and I always recommend it to friends and family

Mark A.
Évaluation :

After-hours return was very convenient. FYI, the online version would not work -- It could not identify my location, even after confirming location services were allowed in Safari. The app worked.

Sarah P. | Premières impressions |
Évaluation :

Friendly and answered all my questions.

Maria C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

jim L.
Évaluation :

Le client n'a pas laissé de commentaire.

Dorothy W.
Évaluation :

Emails are very helpful. Good contact because it Is hard to reach real person to talk to.

Paul S. | Expérience générale |
Évaluation :

Delaney is awesome. Very friendly and helpful as was the person inside the facility who kept it clean and easy to maneuver through.

James P.
Évaluation :

Excellent Service! Thanks!

PAULASUSAN W.
Évaluation :

nothing...everyone I dealt with were very curious and helpful

Bertha C. | Premières impressions |
Évaluation :

I would have given five stars except for three things: 1. There was confusion about the free month. This is the second time that staff members made an error since my original move-in date in May, which caused unnecessary stress. I also wasted a lot of time rechecking my online account for updates. 2. If I hadn't thought to check for the promised free month on my account before my last visit and if Craig, the GM, hadn't been there when I went inside, I believe I would have had to file a complaint. The guy standing next to Craig at the counter sounded like he didn't believe me when I explained that I had been promised a free month both via email and on the phone after my van rental. 3. The unit is supposed to be climate controlled. I was unable to visit it in all of the months between May and October to check. When I went there twice in October to deposit items and then pick up some items I forgot, it was humid inside and musty smelling. I can only keep my fingers crossed that my belongings, especially any paper and fabric ones, come out of it okay. Otherwise, this U-Haul storage is definitely a place that I recommend for self-storage. It's large and has plenty of units. There are bathrooms on each floor and an easy-to-use elevator. They offer a variety of carts. It has an excellent security system. The staff are also informative and friendly.

Jon N.
Évaluation :

Everything was quick and efficient. Appreciate that.

Jaime P.
Évaluation :

Better Identify the location of the drop Key Box

OLANDOST CLARE H.
Évaluation :

Helpful knowledgeable and quick

NAJEEBAFZAL C.
Évaluation :

Le client n'a pas laissé de commentaire.

Melany E.
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Le client n'a pas laissé de commentaire.

Rodolfo T. | Online Move In |
Évaluation :

Aprecio mucho su servicio, solo sería bueno que el acceso a sus bodegas tuviera asesoría en español

WILLIAMERIC L.
Évaluation :

I would like to see virtual advisors if you need assistance that can view through a phone or tablet what concern you may have while on the road. The advisor can see how you towing vehicle is set up or any issue with a rental can be seen, assessed, and addressed.

DONALDCHARLES M.
Évaluation :

Le client n'a pas laissé de commentaire.

BERNARDOSCAR L.
Évaluation :

Quick, efficient

Nicholas M.
Évaluation :

I realize that people who check customers in are very busy especially when there's a lot of people who walk in. I was thinking that it'd be great if there were chicken kiosks available when you walk in period even though I had a reservation I still had to wait perhaps 7 to 10 minutes for my turn to get in line to let them know that I had arrived. Just an idea

PETRUSBENJAMIN G.
Évaluation :

Friendly and very helpful staff.

WARRENW W.
Évaluation :

Great experience, staff was very helpful and friendly.

KISHA K.
Évaluation :

Le client n'a pas laissé de commentaire.

Tu N.
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Le client n'a pas laissé de commentaire.

Victoria B.
Évaluation :

Check trucks for error messages before you give them to clients. I was given a truck reading low tire pressure and was fed excuses rather than a simple apology and a truck switch. I got the trucks switched after attitude from the lady working there.

joshuah m. | Expérience générale |
Évaluation :

The facility was always very maintained and clean, as well as easy to access to my storage using the moving stair and plenty of carts being available. All in all, even though it was far for me to come to my storage, it was still a very well kept facility and I would definitely recommend it.

dan T.
Évaluation :

She worked very hard working and thought through with me word who best place the containers. Friendly and professional. I'm sorry I don't remember her name. It was over four months ago!

MATT B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ishan A.
Évaluation :

Equipment and storage facility was very clean. The staff were very courteous and knowledgeable.

Stacey B. | Expérience générale |
Évaluation :

The facility was clean and the Team at this place were great to work with. They were flexible and friendly and always looked for ways to work with us when delays inevitably occur. We had a complicated move that was made easier by the uhaul team.

CATHERINE B.
Évaluation :

This place is wonderfully run. I was so impressed with the level of service, knowledge, cleanliness, professionalism and security!

VINCENTCHARLES L.
Évaluation :

Le client n'a pas laissé de commentaire.

David B.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew B.
Évaluation :

Everything was perfect.

Pearce J. | Premières impressions |
Évaluation :

The customer service were so friendly and professional especially a young gentleman by the name of AKIM BANGURA,he was so helpful and professional

Erick C.
Évaluation :

Verify vehicle does not have any fault lights on or drivability issues prior to the customer picking up

Stephen K.
Évaluation :

Drop off driver was excellent. Pick up driver broke tree limb that was avoided by drop off driver. He did not bother to inform us so we could have directed a better path. I was not pleased and certainly not impressed with his skills.

EVARISTO R.
Évaluation :

Service was good

MARTINEZ B.
Évaluation :

Le client n'a pas laissé de commentaire.

LISACIRANNI R.
Évaluation :

Le client n'a pas laissé de commentaire.

MARKTHOMAS H.
Évaluation :

Le client n'a pas laissé de commentaire.

Mabry S.
Évaluation :

If I reserve and submit all information including drivers license online, pay online with credit card, why do I have to do all that again in the store when renting a trailer? I thought this was supposed to make it faster checkout?

Shauna Y.
Évaluation :

For Uhaul overall, when customers make a reservation online at a specific location and time, if the equipment is not available, do not process the reservation and then later, switch the location and time due to the equipment not being available at the customer's chosen location. When the location and time are changed, it creates an inconvenience for the customer. Provide that information up front, before providing false advertisement that a certain location will have the desired equipment.

EMALOURIMEL D.
Évaluation :

It was an easy process. Vehicle was ready and clean.

MICHAELDOMINIC M.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN STEPHEN B.
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Le client n'a pas laissé de commentaire.

Holden E.
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Le client n'a pas laissé de commentaire.

Daniel A.
Évaluation :

Le client n'a pas laissé de commentaire.

Benjamin D.
Évaluation :

This is by far THE BEST U-haul location I have worked with. I needed a van for a 2 hour job (transporting some furniture) and this location absolutely went above and beyond to help me out. The vehicle was clean and had a full tank, and served my needs perfectly. Thank you U-haul and the Port Royal Rd. location for helping me out on such short notice!!!

BERNARDM G.
Évaluation :

Le client n'a pas laissé de commentaire.

BRENTMICHAEL K.
Évaluation :

Super quick pick up and drop off of a trailer. A+ All around.

AUSTIN LOUIS W.
Évaluation :

I brought my car in with a full tank of gas and was charged $14 and your employee was just extremely rude and said the tank wasn't full but it was full. He would not get a manager either. Horrible customer service and your establishment is horrible.

Theiska A.
Évaluation :

Excelente customer service by Clarise, thank you very much for your help, very profesional,!!.. uhaul online make very Izzy my check in-out, I recommend!!.. 😊😊😊😊

GHOLAMREZA I.
Évaluation :

Le client n'a pas laissé de commentaire.

William D.
Évaluation :

Le client n'a pas laissé de commentaire.

GREGG K.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan A.
Évaluation :

Le client n'a pas laissé de commentaire.

VINCENTCHARLES L.
Évaluation :

Craig is a very nice gentleman! Everyone should be so pleasant to work with. Vince L CPA

BOB L.
Évaluation :

Great staff - polite, professional and helpful

Mohammed K.
Évaluation :

Le client n'a pas laissé de commentaire.

NORMANJOEL D.
Évaluation :

Great team.....all the ladies and gentlemen work hard to meet the customers needs.....Excellent facility as well!

Gunnar G.
Évaluation :

Great, friendly and super helpful staff at this location !!! Very positive experience. Only small downside was the trailer I rented was banged up, but staff made pickup and drop-off super! Well done

tiffany C.
Évaluation :

Le client n'a pas laissé de commentaire.

TERRANCEPHILLIP F.
Évaluation :

Not much. Easy in and out. Good customer service.

Thompson G. | Premières impressions |
Évaluation :

Seamless process for transitioning to a new storage contract.

Thompson G. | Expérience générale |
Évaluation :

I could not have asked for better service or found a more professionally organized and well-maintained storage facility. My unit is clean, dry, rodent-free, and easily accessed. The loading dock makes it very easy to transition items for storage from my vehicle to the floor that my unit is on, which eliminates having to lift heavy and bulky items.

Yofee I. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

HOWARDMARK D.
Évaluation :

Everything was good

PATRICKDALE S.
Évaluation :

Great staff, great manager.

john B.
Évaluation :

Nothing they never let me down. The owner took care of my rental. Can't say enough good things about this location. Thank you

Kamal S.
Évaluation :

Helpful staff.

CHRISTOPHERALLEN A.
Évaluation :

On line check in has too many steps and got hung up at times. I had to manually pick up the vehicle. Other than that, it was easy.

Riky D.
Évaluation :

Le client n'a pas laissé de commentaire.

LINDAJEAN R.
Évaluation :

Great customer service

CHRISTOPHER D.
Évaluation :

Delanie did an amazing job. GREAT customer service!!! Other uhaul locations can't compete when you get service like this. I would highly recommend to anyone needing anything pertaining to moving and storage. Thanks for finally a positive experience with your company.

Darron H.
Évaluation :

The only problem is not with this awesome location and staff, it's with the app, it's weird!

APRILP H.
Évaluation :

Ryan was awesome and went above and beyond in service!

Thompson G.
Évaluation :

Extremely awesome rental experience!

KEVIN C.
Évaluation :

Orginially my drop order was not entered into the system correctly. Even though I was two weeks out. However - Jessica - I think that was her name was great to work with and was able to get my cube to me on time. Good communication. Cube was delivered late. It would have been a negative experience except for the strong customer service agent.

Alber T.
Évaluation :

We have been very lucky to have this Uhaul location available to us- great to have both trucks & storage at a single location. I am sure we will be renting trucks for years to come!

ANDRII S.
Évaluation :

Le client n'a pas laissé de commentaire.

Edward L.
Évaluation :

Le client n'a pas laissé de commentaire.

Bernard P. | Expérience générale |
Évaluation :

Staff very helpful Very clean restrooms Easy access

Kenneth M.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew L.
Évaluation :

Driving Lights were out on the entire left side of the trailer Despite it being checked by a uhaul representative before we left.

MICHAEL H.
Évaluation :

Jess was so helpful, and understanding. When I explained the situation, she was willing to help in any way she could, and it made the entire experience stress free. Thank you!

Pearce J. | Premières impressions |
Évaluation :

A nice place environment

JORGEADOLFO D.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAELTE HUA LI F.
Évaluation :

Le client n'a pas laissé de commentaire.

BENJAMINV W.
Évaluation :

I had an excellent experience (twice) with the team at U-Haul Moving & Storage of Springfield, VA at 5285 Port Royal Road (795025) 10/20. Deanna Klinkert, Delonte J., Richard, and other team members helped me graciously, including in bad and stressful situations. They were polite, professional and valued me as a customer. I would recommend going to them, as opposed to other moving places in the area. They were a step above others I've been to. I wasn't happy moving, but felt better working with this Uhaul team, as they helped me multiple weekends including one where I had to stop moving because of rain and had to do it over again twice. and another where I forgot to get a dolly and had to travel back and forth from DC to VA in the middle of my move & finish the next day. Moving can be a stressful and scary experience, but I felt good working with Deanna, Delonte, Richard and the rest of the team. Thanks for helping me have some good days and nights of my life & I look forward to working with this location I if I move again later. Please give this team some recognition for the good work they do.

Sindy R.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTINE P.
Évaluation :

Marty and Richie in the warehouse are ambassadors for U-Haul! The customer service they give is above and beyond with a friendly smile.

Bodo T.
Évaluation :

Le client n'a pas laissé de commentaire.

Cathryn B.
Évaluation :

It couldnt get much easier than this location! Immediately able to upgrade me to larger truck. Excellent help and also materials available in the store

NEGASHGURMU A.
Évaluation :

Le client n'a pas laissé de commentaire.

GAIL S.
Évaluation :

NA

CARLOSALBERTO P.
Évaluation :

Great customer service. in and out in few minutes.

ROBERT JAMES E.
Évaluation :

Le client n'a pas laissé de commentaire.

EDWARDKENNETH M.
Évaluation :

Le client n'a pas laissé de commentaire.

Mary D.
Évaluation :

Le client n'a pas laissé de commentaire.

Peter R.
Évaluation :

Clean organized place with Friendly skilled staff, and well run! This is a great location!!!

SEREKEBIRHAN N.
Évaluation :

Le client n'a pas laissé de commentaire.

JEFFREYSCOTT T.
Évaluation :

Trailer blow a tire 30 miles down road and snapped a leaf spring perch then wanted me to drive back a 1hr and 30 mins back to where I started was a pain but was able to get it worked out after 3 hours on phone and waiting on side of raid for 2 hrs

JEFFREYW P.
Évaluation :

Le client n'a pas laissé de commentaire.

Mohanad Q.
Évaluation :

The best as always

Garnold K.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPHDERWOOD S.
Évaluation :

Le client n'a pas laissé de commentaire.

PETERPAUL P.
Évaluation :

Le client n'a pas laissé de commentaire.

Eva Z.
Évaluation :

The rental was easy and quick. The van is much bigger than it seems, so there is plenty of room,a dn is also very easy to drive. Good experience.

sheila s. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Mary ann B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

daniel b. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Hugh O. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

RACHEL H. | Premières impressions |
Évaluation :

The facility is extremely clean and the staff was great would recommend this place to anyone needing storage or renting a uhaul.

TANGEE L. | Premières impressions |
Évaluation :

They was very patient with me and helpful.

James M. | Premières impressions |
Évaluation :

My one complaint that I have is that I arrived at the location at 9pm and the location was closed. I had no notice that the storage part was combined with the truck rental part so I assumed that the storage place would be staffed until 10pm. I think the website should clearly state that you can not sign the contract/ get keys past 7pm. It just states storage access until 10pm. On a positive note, associate Joy was very helpful and accommodating. I really appreciated her assistance.

jason m. | Premières impressions |
Évaluation :

Whoever cleans the storage unit does an excellent job.

Joe H. | Expérience générale |
Évaluation :

The female staff member that cleans The storage area during the week is absolutely wonderful. She always goes beyond to assist and care for customers. I am speaking from personal experience. She is always professional and marks your team in a highly positive manner. I would use your services again if needed just because of her. For one year I personally maintained 6 storage units at your location.

Ablam A. | Expérience générale |
Évaluation :

Staff was friendly, helpful, and professional, especially Delaney

Kevin S. | Premières impressions |
Évaluation :

We elected to move our belongings from a U-box to a storage unit at the Springfield VA facility. When our U-box was being shipped, we received an email offer for one month of free storage. My wife called and booked a storage unit, but later it was clear this reservation was made (I got a call to schedule U-box delivery which of course was not necessary, and then I had to reserve a storage unit at the U-haul facility when I went to access the U-box). Overall the process of accessing the U-box and transferring belongings to a storage unit was not clearly explained, and there seems to be a communication disconnect between the storage rentals team (front retail area of the facility), the shipping/receiving/warehouse department and U-haul’s central customer support hotline. In the end, we accessed our U-box and moved belongings to our new storage unit fine, we were just confused about the process beforehand.

JEFFERY D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

kathleen C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jon H. | Premières impressions |
Évaluation :

I had an amazing experience at both ends of my move and the truck was a beast. It was a great move. Could not have asked for a better experience.

MICHAEL B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

RYAN C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Addie W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tigida K. | Expérience générale |
Évaluation :

Staff are very friendly and nice to me and my family day know my name thanks again so much

GINA J. | Expérience générale |
Évaluation :

Staff are not attentive to customer’s needs. I was charged $15 for paying late when i gave them my credit card info for automatic payment. I have to go to the office twice to settle this problem. When I gave up one of the units i rented, instead of closing the empty unit, they closed the other unit with my things so i have to go back to the office again to settle the issue.

Ablam A. | Premières impressions |
Évaluation :

Delaney was very professional, friendly, and helpful. She walked from the office to the storage facility and immediately took care of my issues.

norah A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Paul S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Natasha G. | Expérience générale |
Évaluation :

We received excellent customer service from both Claris and Joy. They made our move so much easier, plus they are super friendly.

Micheal L. | Premières impressions |
Évaluation :

Prices are great. Deals are great . People are great.

Brandon D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Natasha G. | Premières impressions |
Évaluation :

We had a fantastic experience at the Springfield U-Haul storage facility. Clarice and Joy made our moving experience much easier by helping us secure storage units and a cargo van in order to move our goods out of U-boxes. Also, the U-boxes were staged and ready to go when we needed them. We greatly appreciate the Springfield U-Haul team's efforts.

Fisner A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Robin B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Oreoluwa F. | Expérience générale |
Évaluation :

Lovely hard working team risking their lives in this pandemic. God bless you all.

Ashleigh W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Edgar J. | Expérience générale |
Évaluation :

Try to go from $$$$ to $$$

Rachada w. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

darion f. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

JAY M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ROY D. | Premières impressions |
Évaluation :

Great Staff

Erin S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle S. | Expérience générale |
Évaluation :

Always helpful and informative. Very reasonable prices as well. Lots to choose from. Keep up the good work🖐

Ashleigh W. | Premières impressions |
Évaluation :

Joy was so helpful and amazing when I was there - really appreciate everything she did to make my move so easy!

raven w. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

KEVIN C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

LAURA S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

GURDIP S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

neris b. | Premières impressions |
Évaluation :

thank you claris for all the help

serena S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

LYNNE B. | Expérience générale |
Évaluation :

Best customer service! Craig, Ryan and Robert very helpful and responsive. I appreciated their patience in answering my many questions.

denise b. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Tigida K. | Premières impressions |
Évaluation :

Very nice people and Robert is the best and the team are all Friendly to me and my husband

Cheryl H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

LYNNE B. | Premières impressions |
Évaluation :

Robert and Craig both very responsive and professional - thank you for all your help!

Matt N. | Expérience générale |
Évaluation :

Told me they had the van and auto transport that I needed, then said they don’t have it anymore. Sent me 40 miles away to leesburg store what supposedly had it. After arriving at other store and waiting 30 minutes, they pulled up with the auto transport. 45 minutes after leaving with auto transport, I was called and informed that the transport that I just waited and paid for was reported stolen and I needed to pull over and wait for someone to come swap it out. Something that should have been a quick transaction ended up wasting 3 hours of my time.

KAZI H. | Expérience générale |
Évaluation :

Great customer service!

BALA B. | Premières impressions |
Évaluation :

This is the best storage facility I’ve used even the staff are always very helpful and the place is always well kept clean compared to many storage place I used before .

joaquin e v. | Premières impressions |
Évaluation :

Good Service

Edith K. | Premières impressions |
Évaluation :

With my experience the storage unit was clean and perfect space love the unit that has facilities option to put heat on water fountains followed very professional. Be with my experience the storage u

Christopher R. | Premières impressions |
Évaluation :

Recently needed to rent various moving & storage equipment. Can't say enough positive comments about this U-Haul facility's front end staff. Would definitely recommend. Will definitely use again!

Donna C. | Premières impressions |
Évaluation :

very clean facility, better value than previous company I used, efficient office staff and friendly service.

tom p. | Premières impressions |
Évaluation :

Compared to your Newington location this team was awesome. Extremely helpful. No waiting. Could not have been a better experience.

Amanda P. | Expérience générale |
Évaluation :

Excellent service, responsive to questions, and convenient.

michael l. | Expérience générale |
Évaluation :

I am planning on moving things from another storage place this month to your place. Your place is much cleaner, well lite, easier to get into and affordable.

Jane G. | Expérience générale |
Évaluation :

As a woman returning a truck by myself after dark, I thought the process was fairly smooth BUT I wish I would have known that I was going to have take photos on the return!!!!!

CHRISTINE F. | Expérience générale |
Évaluation :

Staff was so helpful and friendly. Very rare to find this with ALL the staff no matter who was assisting me!

URSULA B. | Premières impressions |
Évaluation :

The gentleman who helped me was excellent and thorough. The facility is clean and appears to be well managed. Looking forward to using my storage space here.

michael l. | Premières impressions |
Évaluation :

People where very helpful. The place was very clean, well lite and great carts to move my things to my storage unit.

kenneth f. | Expérience générale |
Évaluation :

Staff were great and the facility is very nice.

Z G. | Premières impressions |
Évaluation :

Service was prompt, courteous, and details were explained thoroughly. I would recommend U-Haul Moving & Storage of Springfield to friends and family.

josh f. | Expérience générale |
Évaluation :

The staff doesn't care for safety/security, is poorly trained, & lacks basic customer service skills. I was compensated for my trouble, but nothing could get me to recommend or use this business again

bennett a. | Expérience générale |
Évaluation :

I ended up being charged for a service I did not request and refund was not made

kenneth f. | Premières impressions |
Évaluation :

Excellent staff and facilities. Great customer service.

CHRISTINE F. | Premières impressions |
Évaluation :

Everyone was very friendly and very helpful.

Adrienne R. | Expérience générale |
Évaluation :

N/A

Joe H. | Premières impressions |
Évaluation :

Highly professional and attentive to customer needs!

Roger D. | Expérience générale |
Évaluation :

Robert Lopez was the model of good customer service.

Roger D. | Premières impressions |
Évaluation :

Our original 30-day free storage contract was 795025-00103517. The mgr lady at Springfield could not find it, she created new contract 795025-00103767-113428. Must we cancel both when we are done?

Brianna B. | Expérience générale |
Évaluation :

Great location and easy to access your storage unit!

Eric J. | Expérience générale |
Évaluation :

No trouble at all. Had a great experience here with U-Haul

James Vicki H. | Expérience générale |
Évaluation :

Maybe the worst customer service experience ever. We waited in line for 10 minutes and weren’t even acknowledged by the staff behind the desk who were busy I guess. They only got ruder from there.

Dorothy S. | Expérience générale |
Évaluation :

The facility was clean but the lights were out in my hallway. The employee helping me check in was kind, but did not know how to apply the discount I was asking for, and it ended up being a big mess.

tann p. | Premières impressions |
Évaluation :

The storage facility is very clean with ample hallway space. Lots of carts for transporting your goods to the locker.

Linda P. | Premières impressions |
Évaluation :

we always receive the best service and vehicle is always ready when requested. this is the same every time we use them.

Adrienne R. | Premières impressions |
Évaluation :

Outstanding service. Profrssional behavior. In and out quickly.

Eric J. | Premières impressions |
Évaluation :

Facilities, late night access, and moving this in were great. I wish I had more say in where my storage until was located. It was a bit annoying to have to move things up stairs.

Stephen B. | Premières impressions |
Évaluation :

friendly service helped release the car from the auto transport even though it was raining hard.

Christine A. | Expérience générale |
Évaluation :

Thank you for your service.

bob w. | Expérience générale |
Évaluation :

Excellent customer service everyone worked as a team with great camraderie ! Every body there should be commended by senior management!!

Joni T. | Expérience générale |
Évaluation :

Out storage unit was on the far side of the building, dozens and dozens empty units closer to the loading docks. asked for a closer unit, but no, ZERO logic. No military discount

KRISTA W. | Expérience générale |
Évaluation :

Extremely clean facility; helpful staff. A staff member even offered to carry heavy items for me! So helpful to have this space free for a month with truck rental. Exellent perk! Highly recommend!

Steve N. | Premières impressions |
Évaluation :

We easily made the reservation on line. Getting the storage room took a while and the info was not easily seen by us. A van blocked 3 parking spots at load dock, employees did nothing about it.

Steven W. | Expérience générale |
Évaluation :

Delivered U-Box on schedule!

QAMAR S. | Expérience générale |
Évaluation :

Very happy with your service. For the most part your employees were courteous and attended to my needs.

Barbara T. | Expérience générale |
Évaluation :

The person that made the reservation at the U-haul store was very polite. The lady that dropped off & picked up the U-Haul boxes was great and such an asset to U-Haul, she went above & beyond!

Aisha B. | Expérience générale |
Évaluation :

excellent experience

Mary B. | Expérience générale |
Évaluation :

Very easy moving process especially for a cross country move that can be very stressful! Much much more affordable than PODS! Would recommend in a heartbeat!

KRISTA W. | Premières impressions |
Évaluation :

Easy transaction and super helpful staff. Facility is spotless and secure and I am completely pleased. All in all, my truck rental was smooth and efficient. Would definitely use U-Haul again!

Pauline e. | Expérience générale |
Évaluation :

The staff was very pleasant and accomodating. I would recommend this U-Haul location to anyone. My movers also complimented the facility. Specifically on how clean it was and the security.

BALA B. | Premières impressions |
Évaluation :

He was professional and explained in detail.

Pauline e. | Premières impressions |
Évaluation :

Excellent service. Appreciate their customer service and ability to be flexible

Rebecca H. | Expérience générale |
Évaluation :

I had a small move, the staff were quick and helpful.

Elisabeth A. | Expérience générale |
Évaluation :

Super friendly staff, reliable service.

serena S. | Premières impressions |
Évaluation :

Great facility, clean and helpful manager.

Larry C. | Expérience générale |
Évaluation :

No comment

shirley c. | Premières impressions |
Évaluation :

Efficient, professional and appropriate! great help! thanks

Jan B. | Expérience générale |
Évaluation :

I did a lot of research before renting U Boxes. My decision was based on interaction with UHaul customer service personnel. They were so helpful and I couldnt be happier. Thank you !

phillip j. | Premières impressions |
Évaluation :

Very helpful and courteous

Sarah T. | Expérience générale |
Évaluation :

The staff was helpful and the pods were picked up and delivered promptly in a minimum number of days from the storage facility. The door had sagged on one of the pods and the lock fallen off.

Luke S. | Expérience générale |
Évaluation :

Adequate

Tanya Z. | Expérience générale |
Évaluation :

Your U-Haul Moving & Storage of Springfield at 5285 Port Royal Rd, Springfield, VA 22151 did the excellent customer service.

Kathleen M. | Expérience générale |
Évaluation :

The General Manager and staff were OUTSTANDING!

Joni T. | Premières impressions |
Évaluation :

Price quoted $114 for 10X5 yet I was charged $119.00. I was Given a unit extremely far away when available units were close to the loading dock. Facility was clean

Tanya Z. | Premières impressions |
Évaluation :

The Storage Facility Rating of the U-Haul Moving & Storage of Springfield is excellent and the quality of customer service of your office’s staffs is also excellent, my family and I thank you so much.

WILLIAM P. | Premières impressions |
Évaluation :

Delonte was great to work with. 100% Customer Service and spoke well of the company.

James H. | Expérience générale |
Évaluation :

First I rented a U-Box, not anything to do with the facility itself. The container was promptly delivered and served my purpose satisfactorily, however I did have an issue with the door.

Michael B. | Expérience générale |
Évaluation :

Never made it to the store, the Ubox was delivered to the home. There needs to be some communication about the pads. How they should be returned. How they should be folded. Not right to charge

Margaret W. | Expérience générale |
Évaluation :

An all around great experience—thank you.

Derek R. | Expérience générale |
Évaluation :

Staff is checked out, no awareness, lied several times, always on their phones, Zero sense of urgency. Will never use U-haul again and will recommend to friends and social media do the same.

lauren n. | Expérience générale |
Évaluation :

Great job

Steven W. | Expérience générale |
Évaluation :

We move our furniture from state to state, and Springfield is final destination by using U-Boxes! They are very friendly and easy to make customer satisfy! The managers and delivery man are awesome!

Deborah K. | Expérience générale |
Évaluation :

The managers were terrific to work with and the delivery guys also

Curtina N. | Expérience générale |
Évaluation :

excellent customer service

richard j. | Expérience générale |
Évaluation :

We had the u-haul box delivered so do not know about the facilities. Very pleased. Worked like a charm.

Susan P. | Expérience générale |
Évaluation :

Very easy to do business with, really helped me out of a bind. Thank You!

matthew g. | Expérience générale |
Évaluation :

Got charged for a U box that I didn’t even have.

Victor D. | Expérience générale |
Évaluation :

A little bit of waiting time, but once you are attended it goes lightning fast.

Christine W. | Expérience générale |
Évaluation :

Springfield, VA needs more employees.

Albert M. | Expérience générale |
Évaluation :

Good communication.

judith p. | Expérience générale |
Évaluation :

Solution oriented, great customer service

Melanie B. | Expérience générale |
Évaluation :

I can’t rate the facility because I rented PODS. These were delivered directly to my house then moved to my son’s new home. The delivery team/driver was amazing( thank you Jimmy)! A+++

mary p. | Réservation |
Évaluation :

The staff were very nice and efficient

millie g. | Expérience générale |
Évaluation :

Very accommodating with changing my pickup time. The first 3 questions are n/a as i never saw the storage facility but you won't let me skip them. UBox was delivered to my house.

Grace M. | Expérience générale |
Évaluation :

Friendly staff but I made an appointment a few days in advance to pick up my U-Box. Got there, wasn’t ready until noon. Pretty unacceptable, it should’ve been pulled from their shelf before I came.

Laurence S. | Expérience générale |
Évaluation :

Jimmy was excellent and worked hard to make sure the delivery and pickup of the UHaul containers went really well.

Beth G. | Expérience générale |
Évaluation :

Super helpful and very friendly staff. Love that they get around the place on U-Haul bicycles. The container was a fabulous option for moving my Mother-in-law's possessions from TX to VA.

JEANNE S. | Expérience générale |
Évaluation :

I've had a few experiences with UHaul and this was by far the best. This renovated facility is super clean, feels very safe, lot of friendly, helpful people. Had a no-hassle easy UBox cancellation.

Sarah Y. | Réservation |
Évaluation :

It’s very bad experience with very bad customer service I rent truck and I give it back on time and they charge me double of the price that lady told me over the phone if any manger can contact me pl

John N. | Expérience générale |
Évaluation :

When ordered online they priced me at 125.00 for transporting the UBox to the address I provided. After they dropped it off, they ended up charging me 135.00. So lame.

Tennie G. | Expérience générale |
Évaluation :

The delivery of the Ubox was flawless. The delivery was right on time and when we finished early, he even came and picked it up quickly. Will recommend Ubox to everyone. Great way to do a move!

Mirta G. | Expérience générale |
Évaluation :

We were told that the warehouse was not available to pick up our boxes on a Sunday.

sarah D. | Expérience générale |
Évaluation :

Had difficulty getting a hold of the actual location over the phone. The call center was completely unreliable in Louisiana, not interested in being repeatedly misled again

Deborah F. | Expérience générale |
Évaluation :

I had a U-Haul pod The Springfield office was very helpful

Ian C. | Expérience générale |
Évaluation :

Delivery of my ubox was quick efficient and the driver helped me unpack!

Leonard S. | Expérience générale |
Évaluation :

Horrible experience

KATE G. | Expérience générale |
Évaluation :

Thank you.

Charles E. | Expérience générale |
Évaluation :

Best U-haul teams I have ever dealt with

SAMANTHA H. | Expérience générale |
Évaluation :

Helpful and efficient - definitely served its purpose!

Ashley S. | Expérience générale |
Évaluation :

There was some confusion about delivery (got a call 3 days before that box was on its way to my house), but once that was worked out all smooth. Craig was excellent and really helpful - thank you!

BRIAN C. | Expérience générale |
Évaluation :

Very courteous staff

ALEX M. | Expérience générale |
Évaluation :

Craig Russell was great.

JOHN W. | Expérience générale |
Évaluation :

1) I received 7 identical emails with this survey request within a 2 min period 12:29am-12:31am. 2) I called Uhaul twice, so above questions are N/A. 3) After 1 week & 2 calls to UHaul. No response.

Non reviews have been submitted for this location.

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