Customer Reviews for U-Haul Moving & Storage of Springfield

7 366 évaluations

5285 Port Royal Rd   Springfield, VA 22151
(Braddock Rd and I-495 Turn at Ravensworth Plaza)

(703) 962-1241

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(703) 962-1241

5285 Port Royal Rd
Springfield, VA 22151
(Braddock Rd and I-495 Turn at Ravensworth Plaza)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS J. 
Évaluation :
5

I have used multiple U-Haul locations across my area and this one is significantly more efficient and customer-centric with the best per-mile rate of them all. Additionally, the staff has a very smooth check-out and turn-in process. I'll use this location any future moving needs.

Steven D. 
Évaluation :
5

Chardonnay is a super employee. Friendly courteous and very responsible.

RUTHA P. 
Évaluation :
5

We'll equipped location with a friendly staff and any accessory you could possibly need to make a move. Highly recommended provider.

FRANKLINCARL M. 
Évaluation :
5

The rate quoted by customer service is different than the rate that will be charged after the “free 30 days”.

SHARONDENISE M.  |  Premières impressions 
Évaluation :
5

Best U-Haul experience ever.

Adam T. 
Évaluation :
5

All the workers at this location are very professional and helpful. I have been to this location more than a couple of times and I am very happy with the customer service

NEGASHGURMU A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JINHYUN P. 
Évaluation :
5

Thanks very good service

VLADIMIRMARLON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derik S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HICHAM F. 
Évaluation :
1

Be true to your customers.

Saad A. 
Évaluation :
5

keep up the good work

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANCHUONG H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACKARYSAMUEL P. 
Évaluation :
5

This team is fantastic. On the phone and in person. Very helpful, respectful and efficient!

SALVATOREANTHONY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura C. 
Évaluation :
5

The entire team was great! Thanks!!!

BRIANMARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Correll F. 
Évaluation :
5

Very painless and easy to get and turn in rental trailer

Paul P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KATHERINEELAINE A. 
Évaluation :
5

I tried using the U-Haul app for online check in for my moving van rental and for some reason the mobile app keeps giving me a “No internet signal” error message and I would have to start the check in again. I finally gave up and went inside to complete the check in. The staff members at this location were very friendly and helpful. I will use this location again for my future moving needs.

george M. 
Évaluation :
3

The person that helped me was professional and courteous. I have used UHaul for over 20 years. This was the first time I was disappointed in the condition of the vehicle. Windshield was dirty, vehicle cab was dirty and smelled like dirty, sweaty man. The trailer floor was dirty and had a dry spill in it. I am sure this means the steps to sanitize the interior for corona virus were not done. Where is the leadership in management to ensure equipment maintenance is done? In my experience lack of leadership is due to lack of respect and poor pay from higher chain of command.

MARIETHERESE MAD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GELILA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACEYLAFAYETTE H. 
Évaluation :
5

Outside signage could be clearer about drop off.

Bruce E. 
Évaluation :
5

I got stressed out when I realized that I put the key in the drop box before looking at the after hours return instruction. I really appreciate that the staff didn't ding me with an improper after hours return fee or something like that. A heads up from the staff to remember to use the mobile return app before putting the key in the box after hours would have been nice.

Christopher V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa F. 
Évaluation :
5

Very good location

Hicham F. 
Évaluation :
5

24/7 share program did not work so went to counter and received excellent efficient service.

DAVIDWILLIAM V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George E. 
Évaluation :
5

It was expensive!

Joseph S. 
Évaluation :
5

Very friendly and enthusiastic.

GHABRIELE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey W. 
Évaluation :
1

They gave the biggest hunk of junk and oldest car transporter they had it should have been retired. When imm be picked it up I thought there was a reason they installed one brand new tire on this trailer and it was because the inner fender well was rubbing on the brand new tire.The trailer was not pulling properly so I went back and finally figured out what was happening the inner fender was no longer attached to the frame it was tearing up the new tire.I had to tied it back with a strap and I could barely do 25 miles per hour on the highway this was not safe for myself my vehicle and your trailer and all of the other motorist on the road.I guess most disappointing was when I checked it in I showed everything to the check in gentleman he seem to not care .Then I asked if I could get a refund for this horrible experience that just wasted 5 hours of my day and the cashier guy said the trailer worked didn't it and I thought if I wasn't an experienced in trailering that tire would have blown and may have caused an accident and maybe killed someone. I have had many positive experiences with your company and I think your equipment is top rate but somehow this trailer slipped thru the cracks .

STEPHENPAUL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX S. 
Évaluation :
5

The store staff was exceptional....thanks

DAVIDARNOLD L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RACHELEISENFELD L. 
Évaluation :
5

Very efficient and friendly. The entire transaction, including trailer hookup, took about 15 minutes. I would go out of my way to use this facility.

DAVIDRANDALL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDANMELISSA T. 
Évaluation :
5

Nice employees, eager to help

Seward M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMLEE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMJOHN P. 
Évaluation :
5

The staff was friendly and helpful. Your online check in/ordering was easy and offered or suggested eveything you might need for a move.

GEORGEFREDERICK M. 
Évaluation :
5

Excellent and professional staff.

daniel c.  |  Premières impressions 
Évaluation :
5

S.O.

Benjamin U. 
Évaluation :
5

Service was fast, easy and staff was very helpful. Someone even came out before I left to help me adjust the mirrors. That was very much appreciated.

MIRIAMCONCEPCION B. 
Évaluation :
5

This is an excellent Uhaul location. They always go the extra mile to ensure I get the best customer service.

JEFFERYMARK D. 
Évaluation :
5

A 180 degree from your NY office. I was greeting with a smile, friendly disposition. The staff listened to my request and walked me thru storage options. The young men were very polite n professional. Loved the interaction.

DANIEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERSUN-O K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUISEDGAR M. 
Évaluation :
5

Absolutely recommend this place good customer service

HICHAM F. 
Évaluation :
5

I have worked with U Haul before, but this experience was next level. I worked with John and Delaney and they were just amazing. Both John and Delaney were altogether efficient, attentive, down to earth, transparent, helpful, solution and action oriented. The team at the Springfield Uhaul and Storage is super tight-knit and everyone is very helpful and very dope. I drove from Las Vegas to Springfield VA over 3 days. The team at this Uhaul was so supportive and helped so much. They were sincerely empathetic to my journey and allowed me to store my trailer at the facility. John was a key player, and helped me unhitch, and stow the trailer (I already purchased a container, and had the trailer for 3 more days) When I came back the next day to empty and return the trailer, I was foolish, and forgot my key to my trailer. Rich was a baller here, and (after verification) used a grinder to help me open my trailer and access my stuff to store. John, Delaney, Rich: Life-Savers. Team Springfeild Uhaul: Dopest ever. Don't stope being dope. Thank you for being dope. The owner better read this out loud, because that is how good this team is. 15/10 WILL be back again (cuz I need to get my stuff)

DEVIN WILLIAM P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANMICHAEL J. 
Évaluation :
5

My experience has been AMAZING! The staff at this facility are AWESOME! Everyone is so friendly and polite! The facility is clean, easy to access, well lit and very welcoming.

JOYCE M. 
Évaluation :
5

Very good location, friendly and very helpful office workers.recommending to everyone

DINAR K.  |  Expérience générale 
Évaluation :
5

Everything went smoothly. One small glitch: Daniel, the dispatcher, at first told me he was concerned that there may not be a truck available for me when I arrived. How can that be? I had reserved it. Then, he told me I was in luck because a truck had just been returned. Why am I in luck? I reserved the truck, it should be there. Then, he told me that the truck was full of gas. It wasn't, it was 3/4 full. Other than that, everything was fine. Merci.

JAIMEMOISES A. 
Évaluation :
5

Instant check out was great

Chan-hyuk K. 
Évaluation :
5

Great service and very helpful.

WARD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XIAOSHI Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aalon J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lou S. 
Évaluation :
3

Folks at this location were very nice, but unable to assist us in any way other than providing a new trailer. Everything had to be done through Roadside assistance

Kim R. 
Évaluation :
5

I made a reservation that was cancelled by another Uhaul location 30 minutes before pickup time. Luckily the Springfield location came through and were exceptionally professional.

Frank M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS L. 
Évaluation :
5

Helpful staff Everything went smoothly

NIKOLA T. 
Évaluation :
5

Both equipment and service are good.

Tao Q. 
Évaluation :
4

The manager was very helpful and worked with me to get weight tickets for this shipment. I would recommend this location.

Andrew T. 
Évaluation :
5

Always easy when I rent from UHaul and I do so a lot!!!!!

JOHNMICHAEL E. 
Évaluation :
5

Night and day difference compared to competitor.... Very competitive pricing as well.

jason w.  |  Expérience générale 
Évaluation :
5

Absolutely recommend

Hicham F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PESHWAZSAADULLA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVINNICOLAS V. 
Évaluation :
5

Everyone at the facility and especially the manager Greg are extremely professional, personal and provides incredible customer service.

ALEXANDRE R.  |  Premières impressions 
Évaluation :
5

The guy at the counter went above and beyond during my check out and even added items to my cart that he thought was necessary. I appreciate his time and hard work to help me on my journey.

CATHYLEEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIOS N. 
Évaluation :
5

Great service all around

LEO W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONDIELEE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS G. 
Évaluation :
5

Customer service excellent from start to final return ; professional and helpful! Called and Extended truck return a number of times, each time customer service great. Each person was considerate, courteous and professional! Also, quick to assist in answer questions, and going out of their way to explain and help!

WILLARDJEROME M. 
Évaluation :
5

Had a trailer hitch installed and it was a very positive experience. The staff was friendly and helpful and scheduling was very convenient. I would certainly return to this location in the future.

Anne Marie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEEJONG C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
5

Professional looking site. Gentleman has Sust I g the process was very helpful.

ERANO B. 
Évaluation :
5

Best location best customer service recommend it to everyone

Hicham F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVENDEWEY B. 
Évaluation :
5

A really smooth rental experience. I was in my rental pickup within minutes of arriving at the store. Drop off was.even easier and faster.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICE H. 
Évaluation :
5

Overall I am very upset as this location was not located within a reasonable distance or direction of my intended move. As a result I was inconvenienced and rushed to complete my activity as I was late picking up the van and needed to travel longer to return the van. Not at all satisfied with the overall experience in particular because I was only notified a few hours in advance.

RAYMONDG R. 
Évaluation :
5

Awesome experience!

Preetham N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tenishia M. 
Évaluation :
5

Idk if you'll see this or not but I really do appreciate everything you did for me including this. I still don't understand why you did what you did but I respect your decision. Thank you yankee

Billy L.  |  Expérience générale 
Évaluation :
5

This location made the return process seamless. Merci.

Nicole H. 
Évaluation :
5

Great customer service, thank you!

ALEXW B. 
Évaluation :
5

Haul need to explain the use of their app.

TREVOR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TENISHIAMICHELLE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIAANN R. 
Évaluation :
5

It was a wonderful experience renting from U-Haul. Coming back to this company after several years I see that you have maintained the quality of your service. Well done and continue the good work!

TARIQUE Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen O. 
Évaluation :
5

I dropped the trailer after hours. The online check-in process was easy to use. It would be nice if U-haul locations had some sort of lifting lever to get heavy trailers off of the towing ball. I have a bad back and was unable to disconnect the trailer without assistance.

Frank K. 
Évaluation :
5

Very helpful staff. Excellent.

Venkatakrishnan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Babak A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETHWILLIAM C. 
Évaluation :
5

Sydney H. was awesome to deal with. She made sure I had a good trailer for my trip and had me hooked up and on my way very quickly. Excellent service, thanks again!!

MICHAELRYAN M. 
Évaluation :
5

Great and smooth check-in process.

Paul W.  |  Premières impressions 
Évaluation :
5

I found the storage facility to be very clean and well maintained with state-of-the-art secure access. Clean bathrooms, water fountains, a loading dock, and push carts were a very nice bonus.

Jeremy D.  |  Premières impressions 
Évaluation :
5

Sidney, Delaney, and Deanna are a huge asset to your location. They are efficient, knowledgeable and courteous. Having dealt with other uhaul facilities, this location is, by far, one of the next locations in thr system. I would highly recommend storage, trucks. Trailers or just some moving supplies. Thank you so much and looking forward to many visits in the future.

CHRISTOPHER D.  |  Expérience générale 
Évaluation :
2

This is the fourth unit we have gotten at your facility and we were treated so rudely tonight ! The man there was not helpful at all and charged us for a lock ! The ladies at your location we dealt with in previous weeks were very friendly and helpful - they also seem to know me now because I have gotten three storage units from this far - as well, I get the biggest and most expensive units, so they always throw in the lock at no charge. The man at 645pm last night just wanted to leave and charged us for the lock - didn't bother to look up our account - and just added us as a new reservation - additionally, on top of that, I was returning a 20' truck tonight too !! All the business I have given you the past two weeks / and given you great reviews / I would expect the same service last night and it was the worst!! I would expect some sort of discount with everything I have with your location - but more importantly, I would expect the same great treatment the ladies at your facility provided previously. The whole process was not what we experienced previously from your location and it completely turned me off from continuing to use your location.

Dor Y.  |  Premières impressions 
Évaluation :
5

Mr. Craig Russell and staff are top notch, very friendly and professional. This was the best storage and Uhaul truck rental experience ever! Merci.

dawn maria a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin F.  |  Expérience générale 
Évaluation :
5

This experience was very nice! The check in process was awesome!! The salesman was very helpful and polite!! The access to the storage area was easily accessed. I put in a request for a ground floor unit and it was grated. The space was clean! The facility is very close to work! I did not have to take the items home while the building I work in is being renovated. I wanted my items to be safe and secure.

Joyce M.  |  Premières impressions 
Évaluation :
4

Great location and Good customer service

kesha g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debbie m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cesar h.  |  Expérience générale 
Évaluation :
5

Really outstanding! Professional, helpful staff, clean, extremely well run facility.

STEVENPATRICK B.  |  Premières impressions 
Évaluation :
5

My only problem is there was not a small storage unit on the first floor and I had to climb 12 steps to reach the locker. An elderly or handicapped person would have difficulty using parts of this facility.

JEFFREY G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natnael M.  |  Expérience générale 
Évaluation :
5

You have a stellar front team - Deeanne was super nice and helpful. When I had a question; Delaney took care of it(& btw she is a future leader fossure). Even when I was parking the vehicle; other guy at front jumped in and assisted me without any hesitation! In the back, Ms. Joy & other members were helpful, courteous and super attentive as well. Overall 10/10. You got a great thing going on for you!

Tausif L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aishabou H.  |  Premières impressions 
Évaluation :
1

Wrong mileage on van. It shows 820 and on paper was 769. Gas tank was half and they wrote 1/3

SANDEEPKUMAR B.  |  Premières impressions 
Évaluation :
5

I use uhaul and storage quite often, I was very happy with this location.

Kevin B.  |  Expérience générale 
Évaluation :
5

Was shown a unit and checked out within 15 minutes. Friendly, expeditious service. Night and day difference in experience compared to nearby competitor, in which I literally turned around and asked for a refund.

jason w.  |  Premières impressions 
Évaluation :
5

Helpful staff!

RICHARD S.  |  Premières impressions 
Évaluation :
5

The staff are most helpful, it’s so convenient to pay using your website

Clyde H.  |  Expérience générale 
Évaluation :
4

When I moved in, it was a miserable 90 degrees upstairs. At move out, it was better at 78 degrees.

Madeline G.  |  Expérience générale 
Évaluation :
1

I would have been happy to recommend Uhaul but this is the last straw for me. The Springfield Uhaul Office charged me for gas on the truck rental. I returned the truck between a half and quarter tank. I was right at the facility, they could have brought this to my attention and I could have pointed out the gas was correct per my contract but instead the next day I tried to purchase gas for my personal vehicle and my card was declined all to find out that I was charge 58,50 $ without my knowledge and now must wait 3-5 days for a refund. I was also charged mistakenly charged 22 $and also need to wait for a refund. All of there issues could have been avoided but instead Uhaul is continuing to cause me hardships.

Taharka J.  |  Premières impressions 
Évaluation :
5

Excellent customer service by all of your staff!

BERRYWAYNE P.  |  Premières impressions 
Évaluation :
5

Great customer service, great manager. The team is friendly and professional

Jean Marie B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmah M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jake H.  |  Expérience générale 
Évaluation :
5

Prices very competitive, but the safety and comfort of the facility put it heads and shoulders above the rest.

Patricia D.  |  Expérience générale 
Évaluation :
5

Personnel were friendly and helpful.

Diane B.  |  Expérience générale 
Évaluation :
5

Check in and check out were easy. The storage unit was clean, and I was pleasantly surprised to find carts to move items from the truck into the storage spaces.

Lynn N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffany L.  |  Expérience générale 
Évaluation :
5

Delaney did a great job. She was very helpful, knowledgeable and friendly. I would definitely recommend this uhaul to others.

CHRISTOPHER D.  |  Premières impressions 
Évaluation :
5

The man that helped me check in went above and beyond to make sure I got all my needs for my unit met and was incredibly helpful, explained everything very clearly, and solved all my issues perfectly!

Sarah W.  |  Premières impressions 
Évaluation :
4

The only issue I had at all was that an employee from the garage started yelling at the other employees in front of customers. Other than that, I am satisfied with how everything is. I especially appreciate the complimentary moving carts for customers to use.

RACHELCATHERINE V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dinelia B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADAMDAMON N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter M.  |  Premières impressions 
Évaluation :
5

The entire U Haul experience was awesome!! U Haul made it extremely easy to arrange the truck rental, moving supplies, storage space and moving helpers!!! It was very easy and worked just like I planned it. The moving helpers were invaluable. The storage space frankly blew us away. It was very efficient, clean and very functional. Great job U Haul. Highly recommend U Haul and we will use you in the future!!

William D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHERFRANCIS M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sali h.  |  Premières impressions 
Évaluation :
5

I forgot the gentleman's name at the service desk but he was extremely helpful! I am very happy with my experience. Keep hiring good workers like him. Great facility!

Andrew G.  |  Premières impressions 
Évaluation :
5

Delaney is an outstanding employee who exhibits a great knowledge of the business and customer support.

JAWAD Z.  |  Premières impressions 
Évaluation :
5

Deanna was knowledgeable, professional, and courteous. I appreciated her outstanding customer service.

MICHAELOH K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saida G.  |  Online Move In 
Évaluation :
5

I would call this U-haul facility an advanced system. The units are of the right size and price.The halls are clean and level. And they give deals. Oh, lest I forget, I rented a truck here, weeks ago and the rental process is hassle free with excellent attendants. No complaints here.

Leonard A.  |  Premières impressions 
Évaluation :
4

Nice clean and modern facilities

Miosoti E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriella S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg g.  |  Premières impressions 
Évaluation :
4

Great service, but few employees working the desks so had a long wait time to ask questions.

Tiffany L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDDOUGLAS C.  |  Premières impressions 
Évaluation :
5

These people here are awesome. Always on the move whether they are caring for customer at the counter, restocking the showroom, or cleaning the trucks and premises. Craig and his entire team always deliver a smile along with outstanding customer service. I thank them all!

norman d.  |  Premières impressions 
Évaluation :
2

I was giving two months free rent and a free lock in order for me to take the storage all I've been doing is getting texts from you telling me that I'm behind in my bills I got a final notice yesterday I went to my storage and you had locked me out of my storage I do not owe anything until July 12th and now they moved it to July 21st this is been a nightmare somebody needs to get their act together

ROBERTDARRELL G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley S.  |  Premières impressions 
Évaluation :
5

My move in was complicated by the after-hours security alarm check in process combined with the locked automatic sliding door. This detailed instruction was not part of the check-in process. The difficulty was quickly explained and accommodated by one call to the on-call facility manager. In hind sight, if such instructions had been included in the emailed instructions, I might have complained that it was complicated and confusing. For matters of security, this experience increases my confidence that my storage is secure. So, I rate excellent.

MAURICE S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demond R.  |  Premières impressions 
Évaluation :
5

The guys working the desk were amazing. I think at least one of them was there when I picked up my truck to move away 2 years ago. It was great to see them back and they were just fantastic and really made me happy about bringing my business here.

Michael O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John R.  |  Premières impressions 
Évaluation :
4

The first 2 units offered were already occupied.

Robin W.  |  Premières impressions 
Évaluation :
4

Great staff, everyone friendly and helpful. There was even an employee who helped me with getting set up.

Syreeta M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRICIAMARIE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise S.  |  Premières impressions 
Évaluation :
5

Thanks. Check in was very smooth and very good customer service!

Sarah B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis F.  |  Premières impressions 
Évaluation :
5

The best U-haul i’ve ever been to!

Jessica G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER L.  |  Premières impressions 
Évaluation :
5

Clean and well lit. Could use a few additional flat carts . Weekend left only mattress carts and there were very few people in building. Otherwise all good. Thank you for the lock.

SUEANN D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry C.  |  Premières impressions 
Évaluation :
4

Had some trouble with getting flat carts. Still very clean. Need more flat carts

david p.  |  Premières impressions 
Évaluation :
5

Merci.

Jeanie M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M.  |  Premières impressions 
Évaluation :
5

The young man that helped me really had patience and excellent customer service skills I was asking him so many questions at one time but not once did he change his tone I wish their were more people like this young man

cloressa b.  |  Premières impressions 
Évaluation :
2

there were some problems with the rental of the truck when Uhaul claimed they couldn't find our reservation and rented us a more expensive truck. That was later made right. My complaint is that when we were in the storage unit someone tried to unlock their unit without having first swiped their card at the entrance and a VERY LOUD alarm went off. The alarm was a decibel level that caused hearing damage. My husband's ears are now ringing nonstop and the tinnitus is interfering with normal lilfe. It has been a week and it appears that the damage is permanent. We are furious. No uHaul people checked when the alarm went off so it was pointless and yet it caused real damage to my husband's hearing.

William B.  |  Premières impressions 
Évaluation :
4

I would have given five stars except for three things: 1. There was confusion about the free month. This is the second time that staff members made an error since my original move-in date in May, which caused unnecessary stress. I also wasted a lot of time rechecking my online account for updates. 2. If I hadn't thought to check for the promised free month on my account before my last visit and if Craig, the GM, hadn't been there when I went inside, I believe I would have had to file a complaint. The guy standing next to Craig at the counter sounded like he didn't believe me when I explained that I had been promised a free month both via email and on the phone after my van rental. 3. The unit is supposed to be climate controlled. I was unable to visit it in all of the months between May and October to check. When I went there twice in October to deposit items and then pick up some items I forgot, it was humid inside and musty smelling. I can only keep my fingers crossed that my belongings, especially any paper and fabric ones, come out of it okay. Otherwise, this U-Haul storage is definitely a place that I recommend for self-storage. It's large and has plenty of units. There are bathrooms on each floor and an easy-to-use elevator. They offer a variety of carts. It has an excellent security system. The staff are also informative and friendly.

Bertha C.  |  Premières impressions 
Évaluation :
5

The facility is extremely clean and the staff was great would recommend this place to anyone needing storage or renting a uhaul.

RACHEL H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathleen C.  |  Premières impressions 
Évaluation :
5

Prices are great. Deals are great . People are great.

Micheal L.  |  Premières impressions 
Évaluation :
5

Good Service

joaquin e v.  |  Premières impressions 
Évaluation :
5

Recently needed to rent various moving & storage equipment. Can't say enough positive comments about this U-Haul facility's front end staff. Would definitely recommend. Will definitely use again!

Christopher R.  |  Premières impressions 
Évaluation :
5

Compared to your Newington location this team was awesome. Extremely helpful. No waiting. Could not have been a better experience.

tom p.  |  Premières impressions 
Évaluation :
5

The gentleman who helped me was excellent and thorough. The facility is clean and appears to be well managed. Looking forward to using my storage space here.

URSULA B.  |  Premières impressions 
Évaluation :
5

Delonte was great to work with. 100 % Customer Service and spoke well of the company.

WILLIAM P.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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