Évaluations des clients U-Haul Moving & Storage of St Clair Shores

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of St Clair Shores

Cote générale :

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Edward S.
Évaluation :

Staff was warm and friendly as well as going out of their way to make everything right. I retuned the trailer shortly after closing but staff stayed late to unhook trailer from my vehicle. Service at this location was better than sites closer to my home.

hans S.
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Once again top notch service and people. Bonuses would be in order.

Charles B.
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Le client n'a pas laissé de commentaire.

Steven G.
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Easy check in.

Steve H.
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Le client n'a pas laissé de commentaire.

Marthell G.
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Le client n'a pas laissé de commentaire.

David S.
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Everyone I dealt with during pick up and drop off were very friendly. I consistently have a good experience whenever I rent from this location.

Deborah P.
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Excellent service, super clean and new van and manager and assistant were incredibly helpful and kind. All of the above is appreciated when you are exhausted from moving!

Amanda R.
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Great staff, cleanly store and vehicle.

Justin L.
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Le client n'a pas laissé de commentaire.

Anthony M.
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Le client n'a pas laissé de commentaire.

Janice H.
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Excellent customer service. Staff very kind and helpful!

Stacy M.
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Prompt, friendly service upon pickup and drop off. Thank you!

Lisa A.
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Staff were friendly and helpful I will use this location for future moves. Thank you.

greg R.
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Nothing. Everything was great!

Gregory J.
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Le client n'a pas laissé de commentaire.

kathleen G.
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I use a Uhaul at least once a week for my business and I always prefer to get my trucks from the Saint Clair Shores, MI location - the staff is sooo customer service oriented, friendly but professional and always very helpful. I will pay extra miles just to get my trucks from this location!

Nokaleta M.
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Le client n'a pas laissé de commentaire.

Mark B.
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Le client n'a pas laissé de commentaire.

Thomas L.
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As for as I experienced everything was good and on point. Everything was made easy and convenience. Thanks!

Jeffrey A.
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Le client n'a pas laissé de commentaire.

Daniel C.
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Le client n'a pas laissé de commentaire.

Ronald J.
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The internet connection was poor at this location and time was wasted wainting for trailer hook up pictures to upload

ERICKA C.
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Le client n'a pas laissé de commentaire.

Robert S.
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Le client n'a pas laissé de commentaire.

Judith S.
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Le client n'a pas laissé de commentaire.

kathleen G.
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the staff at the St. Clair Shores location are exceptional - professional, friendly and very helpful. They deserve recognition. I rent a truck at least once a week and they are by far the best Uhaul location/staff

Lisa B.
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The truck was in terrible driving condition. I did not feel safe driving it because it shook so badly. The bumper was falling off and the ramp was broken. Not a good experience.

James R.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

Pamela L.
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Nothing. Everyone was awesome. Customer service was top notch

Deonmaurice H.
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Le client n'a pas laissé de commentaire.

joseph K.
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None. Excellent. Give the folks in this office a raise, they deserve it.

Thomaswilliam A.
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Le client n'a pas laissé de commentaire.

gary G.
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Nothing more. The experience was perfect!

Jona D.
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Le client n'a pas laissé de commentaire.

Aaron M.
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When we picked up the truck, we were told there was a quarter of a tank of gas and that's how we had to return it. We didn't make it a mile before having to stop for gas because the fuel level was so low. And that was AFTER the employee who told us how much fuel was inside went to start and get the truck, so clearly he did not care. As he would have seen the low fuel when he hit it.

Michael W.
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I was in and out quickly... both during the pick up and the return.

Willa W.
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Le client n'a pas laissé de commentaire.

Sheryl S.
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Le client n'a pas laissé de commentaire.

Michelle J.
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I want to compliment everyone that works here that I came into contact with - everyone was nice especially Jackie. Thank you for making the rental so easy - I will use you again soon

Lori B.
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Le client n'a pas laissé de commentaire.

Forest G.
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Le client n'a pas laissé de commentaire.

Steve F.
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Le client n'a pas laissé de commentaire.

Vincent B.
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Le client n'a pas laissé de commentaire.

Jasonallan B.
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Yes! Very clear onsite directions for after hours drop off. Great experience!

Bill F.
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The interior of the truck including and especially the steering wheel were very grungy. I also really missed having cruise control as I drove the truck well over 300 miles. And the 24/7 check out process seemed unnecessarily slow. Some of the items asked for and the pre-checks seem like they could have been done ahead of time saving time at check out.

perry J.
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Le client n'a pas laissé de commentaire.

Jessica C.
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Le client n'a pas laissé de commentaire.

Joseph L.
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Le client n'a pas laissé de commentaire.

Michael W.
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The service was great!

Brian E.
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Le client n'a pas laissé de commentaire.

Nathan R.
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Miserable C/S experience. Very rude, inconsiderate, presumptuous employee.

SHERRIE J.
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Le client n'a pas laissé de commentaire.

Daniel U.
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Le client n'a pas laissé de commentaire.

Dominic G.
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first get rid of the girl who waited on us and the previous customer...she actually was screaming at him...and then when i got up there she started hollering at me.....she want to know if i worked so she could harass me at work...rudest person ever...this was sat oct 3 2020 at 9am at the st clair shores uhaul.....when we returned a guy waited on us and was very nice and polite.....but that girl should not be working with the public.....if i had been a manager i would have fired her on the spot...

Randy D.
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The trailer i rented not clean rocks and wood debis. One counter attendant 6 people in front om me I reserved a trailer it still took 30 minutes to pick up.

Carl S.
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Customer Service skills need to be majorly improved. When I returned my rental the person checking it in was quite rude and you could tell did not want to be there. Which really put a sour noted on my whole experience.

Christopher W.
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Fix the steering on the truck

Michelle D.
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Le client n'a pas laissé de commentaire.

Susan S.
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Le client n'a pas laissé de commentaire.

Margaret V.
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Le client n'a pas laissé de commentaire.

Arvonna F.
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Le client n'a pas laissé de commentaire.

Beth K.
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I didnt catch the name of the lady that waited on me, but she was beyond friendly. There's a few other uhaul locations that would definitely benefit from someone like her.

Stephen D.
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Le client n'a pas laissé de commentaire.

William R.
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Le client n'a pas laissé de commentaire.

Erin S.
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Check the vehicles better before sending out. My cargo van had a very flat tire, presumably because I was given the display van that had sat there (cobwebs around driver door handle). I had to stop at a gas station and get some air before hitting the highway. Otherwise, the check-in girl was very friendly and helpful. The one who gave me the vehicle, not so much.

Daniel K.
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Le client n'a pas laissé de commentaire.

Tracie S.
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Everything went well

Johnedward C.
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Good job picking up and dropping off

Kathleen H.
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This was a very good experience.

OTTIES W.
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Le client n'a pas laissé de commentaire.

Tom T.
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Le client n'a pas laissé de commentaire.

Bobbie K.
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Le client n'a pas laissé de commentaire.

Nokaleta M.
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Le client n'a pas laissé de commentaire.

CHARLES EDWARD B.
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Jacquii was incredibly nice

Michal H.
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Le client n'a pas laissé de commentaire.

Toddjames F.
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Who ever was the lady at drop off should be promoted to inside her excitement and enthusiasm to her job and me was amazing, I would love to walk in ur store and be greeted like that.Job well done ms. Lady

Christopher F.
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Le client n'a pas laissé de commentaire.

Duane W.
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From the phone call that i made late on Friday until i returned the trailer everyone was very helpful. the equipment worked great and the return process was so simple. i think you have a great set up and i would recommend you to anyone. thank you

Seth B.
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Le client n'a pas laissé de commentaire.

Joi P.
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Le client n'a pas laissé de commentaire.

Kyle S.
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Le client n'a pas laissé de commentaire.

Shelley D.
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Le client n'a pas laissé de commentaire.

Rhonda B.
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Le client n'a pas laissé de commentaire.

Bruce F.
Évaluation :

A slight wait when in the lobby, but having completed the electronic check in process prior to my visit, that was nothing to worry about. Friendly staff, COVID-19 compliant, and fast service. I was out the door and on my way in 20 minutes start to finish. Great experience returning my rental as well. Less than 5 minutes for the staff to unhook me and send me on my way. Will totally be back for all of my future rental needs.

Ebenezer S.
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Very profesional, accommodating and very helpfull. Provided all needed assistance. Strongly recommended.

Connor R.
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Le client n'a pas laissé de commentaire.

Paul S.
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Le client n'a pas laissé de commentaire.

Christine C.
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Le client n'a pas laissé de commentaire.

Ray M.
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Le client n'a pas laissé de commentaire.

amitosh S.
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The staff member said he would go over things in the truck with me, but then immediately left me to help other customers. I sat around waiting for him to give me clearance to drive the truck off the lot, but had to go find him again to confirm. The truck had a tire pressure alarm that was constantly activated and the truck felt poorly aligned. It was also documented as having a full tank of gas, even though the needle was halfway towards the 3/4ths line. This meant I had to spend more money to refill the tank back up to full when I was done. I asked them to apply a $20 discount credit I had towards my truck return, but still received a bill for the full amount.

Edward L.
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Le client n'a pas laissé de commentaire.

Katherine H.
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The web reservation was a breeze and my trailer was ready at the reserved time. An overall great experience!

James N.
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The truck was clean, the staff helpful. The U-Haul app was slow and frustrating at points. My truck had the "check the tire pressure monitoring system" light on. Evidently all the trucks with new tires have this issue.

Mark R.
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Le client n'a pas laissé de commentaire.

Matthew L.
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Le client n'a pas laissé de commentaire.

Walter N.
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I made my reservation online and the actual pick-up an return went very smoothly. The store/office and van was clean and the inside and outside staffs were very friendly and polite at all stages as they explained the check in and return experience.

Nicholas V.
Évaluation :

All employees here were very helpful. I couldn't get my items into the storage on the second floor and my truck was already rented out so they helped me get a new one and sent me up with another location to store my items. They kept having trouble with the computers being to slow and resetting all the info they just put in other than that a great store.

Jonathon D.
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This branch has an amazing team. They are friendly, expedient and knowledgeable. They always take care of my needs and make the rental process so much easier than all the other local locations

Mark P. | Expérience générale |
Évaluation :

The entire rental period access to the card swipe did not work. This was unacceptable and staff had NO control in getting it repaired. The staff was friendly and helpful but many times they were overwhelmed and the wait times were long and unacceptable. Scheduling the proper amount of staff at the proper time is a management issue. I would say that my overall experience was "below average" if not for the smiles that the staff showed me.

Adelle N. | Expérience générale |
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The movers were the best !! The service at uhaul was so disappointed

Chester D. | Premières impressions |
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Great!

Kim G. | Réservation |
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Very helpful workers

Daniel A S. | Expérience générale |
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There were trucks, vans and trailers parked throughout the lot, making it very difficult to enter and exit their facility. trailers were everywhere, and there was no one able to assist in the office.

Daniel A S. | Expérience générale |
Évaluation :

I made four visits to this Uhaul location in one day to pickup and drop off equipment. The owner, Ryan, didn't seem interested in assisting, and his associate was unable to figure out how to do so.

Lisa B. | Expérience générale |
Évaluation :

Excellent customer service!

Non reviews have been submitted for this location.

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