Évaluations des clients U-Haul Moving & Storage of St Clair Shores

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of St Clair Shores

Cote générale :

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Marchenry M.
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My rental pickup was the dirtiest and smelliest one I've ever rented. I rent one at least once a year. Also the tire monitor system was being displayed on screen when I received truck. I hope my next one is cleaner and smells better.

Chase H.
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Le client n'a pas laissé de commentaire.

Georgeedward D.
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Fast friendly and efficient!!!!!

Jona D.
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staff is the best!

REGINA W.
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Le client n'a pas laissé de commentaire.

Rebecca H.
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Le client n'a pas laissé de commentaire.

Kenneth M.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

KYRA ROBIN-MARIE F.
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Le client n'a pas laissé de commentaire.

gregory B.
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Le client n'a pas laissé de commentaire.

Robert B.
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We appreciate the efficiency of this location - we booked online and everything moved smoothly. Would certainly rent from here again if we need!

Nicholas C.
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One employee working I waiting in line for over 30 min before I was addressed. And honestly. $126 for a 10' truck for 4 hrs and drove it less than 20 miles is insane. I can't believe how expensive that was.

Kevin P.
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Le client n'a pas laissé de commentaire.

Paula O.
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Le client n'a pas laissé de commentaire.

Thomas M.
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Le client n'a pas laissé de commentaire.

Mary S.
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Le client n'a pas laissé de commentaire.

Jaymie M.
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Received notification via email that my reservation was changed to some garbage share reservation and I could pick up anytime. My reservation being originally for later that day and for only 10 hours. So I go early, the person at the desk quoted me a total of under $60 estimated dollars. She said that if I didn't use the dolly, I would not pay for dolly. She said truck due back by 12:30pm Feb 2nd. Didn't use dolly. Returned truck before 12:30 with more fuel than it had at pick up time. So, why is my charge almost 2x the estimate?!?!

Peter S.
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This U-Haul location always makes pickup and return extremely easy. The vehicles or trailer I have rented are always in great shape. I wouldn't consider any other rental location.

Bryant G.
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Hello, On 1-28, I reserved a 17' truck. When I arrived to pick up the truck, I was informed that the 17' foot truck that I reserved had not been returned. I explained that I needed the larger one, but was forced to take the 15'. I only had help that day for a limited time and based on the size of the truck, we only expected to make one trip (about 26 miles). After loading and unloading the first truck, my help was gone and I still needed to make a second trip since I didn't have the 17' truck that I reserved. This took way longer than expected and I had to make a second trip and had to wait for help to arrive. The next day, I was contacted by someone from U-Haul, and when I asked about the guarantee, she told me that they can give me any size truck if the one that I reserved wasn't available. I asked her even if the truck is too small and she confirmed this. She then said that she was denying my claim and hung up the phone. The next day, I was then charged for two days because I didn't have the correct size truck that I reserved. Below is the email I received for my 17' truck reservation. I would like to have the charges for the second day removed as this was no fault of my own for not having the correct equipment size. Rental Equipment Reservation #: 22739084 Pick Up Location: U-Haul Moving & Storage of St Clair Shores 24145 Little Mack Ave Saint Clair Shores, MI 48080 Date & Time: Saturday, January 30, 2021 at 11:30 AM Drop Off Location: U-Haul Moving & Storage of St Clair Shores 24145 Little Mack Ave Saint Clair Shores, MI 48080 Date & Time: Saturday, January 30, 2021 at 5:30 PM Rental Period: 6 hours Equipment: 17' Truck

Lionel R.
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Everything was great, the gentleman who checked me in was a hell of a guy, we even had small jokingly conversations while unhooking the trailer. Thanks!

Andrea K.
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The person who checked me in was very friendly and helpful

Georgeedward D.
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I came in on a whim and was on my way in 15 mins. Excellent experience

April F.
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Le client n'a pas laissé de commentaire.

Jeffrey C.
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Matthew High was very helpful and informative...Equipment is always very well maintained. Strongly recommend U-Haul for any moving needs.

Gloria W.
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Vehicle ran great. One issue a service indicator light was on for the oil, otherwise I was satisfied.

Daniel B.
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Le client n'a pas laissé de commentaire.

Sean S.
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Le client n'a pas laissé de commentaire.

Michael W.
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Le client n'a pas laissé de commentaire.

James B.
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Le client n'a pas laissé de commentaire.

Shawn C.
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Le client n'a pas laissé de commentaire.

Gregory F.
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Le client n'a pas laissé de commentaire.

Luke B.
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Love doing business with the st. Clair shores uhaul vs the two Roseville stores

Jonathan C.
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Le client n'a pas laissé de commentaire.

Arthur J.
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Le client n'a pas laissé de commentaire.

John S.
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Le client n'a pas laissé de commentaire.

Mark S.
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The lady who assisted at the counter was very friendly and personable. We spoke about my daughter finally moving into the dorms and not to worry about hurrying back and that I should enjoy my time & the move-in experience. It's the little things that make the biggest difference!

Gionni G.
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Very unprofessional team members, rude towards guest coming in at 6:40pm when you closed at 7:00pm.

Dale K.
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Keep manager Mat in place. Very helpful and goes the extra step

Frank C.
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The young lady who serviced me was excellent. She was friendly and professional.

Roshawn W.
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You work do not how to talk to people and y'all never have no trucks

Serena J.
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Trucks needs updating.

Stephen V.
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Le client n'a pas laissé de commentaire.

Robert C.
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The roll up door on the trailer was in need of repair

Amanda S.
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Le client n'a pas laissé de commentaire.

Michael C.
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Make the weather much warmer?

Laquisha D.
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Le client n'a pas laissé de commentaire.

Quentin T.
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Le client n'a pas laissé de commentaire.

Nicole B.
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Very good customer service. Nice staff

martin W.
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You can give the customer the same thing you should give me. Either money back on my rental because of the problems, or a discount on the next rental.

Karenann T.
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Uhaul specialist behind the counter along side Manager BOTH great customer service ....

Sharon G.
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Le client n'a pas laissé de commentaire.

Thomas R.
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Le client n'a pas laissé de commentaire.

John O.
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Le client n'a pas laissé de commentaire.

Ernest M.
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Le client n'a pas laissé de commentaire.

Patrick I.
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Le client n'a pas laissé de commentaire.

Melissapieroni L.
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Le client n'a pas laissé de commentaire.

Gary S.
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Le client n'a pas laissé de commentaire.

Phyllis R.
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Le client n'a pas laissé de commentaire.

Cody D.
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The female representative that I dealt with was rude, snarky, condescending, unpleasant, and did not show one positive attribute or redeeming quality that would make me want to use uhall ever again.

Jonathan A.
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Le client n'a pas laissé de commentaire.

anton G.
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Keep up the good work. Great staff you have there.

Crystal N.
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Le client n'a pas laissé de commentaire.

John V.
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Although we're in trying times, and personally I've been working on my empathy. Today was a test. I called a week in advance to reserve my truck-the day I went to pick it up-on time the girl employee didn't acknowledge I was even there until after she finished bringing multiple pallets of cardboard boxes in the back storage area after the packaging truck had dropped them off-then after finally sitting down I had to wait another 20 minutes for the semi-truck to leave. Then 1 customer was serviced before me while I waited outside in the cold-it wasn't until I went back inside to ask for assistance when I finally received my truck-and that lady seemed annoyed-and very sarcastically said “ have a nice day” as I got in the truck to leave-overall a good experience, it allowed me to help my daughter move-for that I'm grateful-but for my inconvenience the price was a bit higher than expected-I think I should of been offered I discounted rate-for having to wait so long-I was I a tight schedule that day-maybe next time? Idk?

Robert C.
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Customer service rep was rude. Check engine light was on in vehicle.

Tonya M.
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Le client n'a pas laissé de commentaire.

dawn D.
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Dropped off after hours, it took me 45 min to deal with the web site and complete it. and when it showed where to drop off the key it showed an orange box. well this haul site uses a small door flap drop off for the keys.

Eric H. | Online Move In |
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Le client n'a pas laissé de commentaire.

David A.
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Smooth transaction, the availability of the boxes was a big help.

Jason M.
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This was one of the best locations with great customer service will recommend it to anyone.

Robert R.
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Le client n'a pas laissé de commentaire.

Gerard H.
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Le client n'a pas laissé de commentaire.

Bascom C.
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The lady at service desk was the most professional and proficient person I have ever encountered!

Dale K.
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friendly employees vehicle spotless

ANTON G.
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Reduce the per mile for 100 miles, 200 miles, 300 miles, etc!

SYERA IMAN-JOANN H.
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Le client n'a pas laissé de commentaire.

Joyce J.
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Le client n'a pas laissé de commentaire.

Dianne B.
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Very efficient drop off. Was greeted immediately. Was in and out within 5 minutes.

Carol B.
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My enclosed trailer that I ordered was not there. The girl inside had the personality of a rock. She seemed irritated at me for asking what they can do for me. She really never spoke to me. We ended up with an open trailer with low sides which was a pain to load. Just glad it didn't rain which is why I reserved an enclosed one. Very POOR customer service. The guy outside helping us with hook up was nice though.

Leon W.
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Le client n'a pas laissé de commentaire.

Gino M.
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Service was quick fast And went very smoothly... A no hassle simple transaction.

Joann D.
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My moving guys were the ones in & out of the truck. They are experienced and had nothing negative to say.

Kathy M.
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My first pick up location was closed and I had to call UHaul to ask where is my equipment. Still waiting for my $50 rebate due to the fact my equipment was not ready when it was scheduled. WHERE IS MY MONEY.

Edward S.
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Staff was warm and friendly as well as going out of their way to make everything right. I retuned the trailer shortly after closing but staff stayed late to unhook trailer from my vehicle. Service at this location was better than sites closer to my home.

hans S.
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Once again top notch service and people. Bonuses would be in order.

Charles B.
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Le client n'a pas laissé de commentaire.

Steven G.
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Easy check in.

Steve H.
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Le client n'a pas laissé de commentaire.

Marthell G.
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Le client n'a pas laissé de commentaire.

David S.
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Everyone I dealt with during pick up and drop off were very friendly. I consistently have a good experience whenever I rent from this location.

Deborah P.
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Excellent service, super clean and new van and manager and assistant were incredibly helpful and kind. All of the above is appreciated when you are exhausted from moving!

Amanda R.
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Great staff, cleanly store and vehicle.

Justin L.
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Le client n'a pas laissé de commentaire.

Anthony M.
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Le client n'a pas laissé de commentaire.

Janice H.
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Excellent customer service. Staff very kind and helpful!

Stacy M.
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Prompt, friendly service upon pickup and drop off. Thank you!

Lisa A.
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Staff were friendly and helpful I will use this location for future moves. Thank you.

greg R.
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Nothing. Everything was great!

Gregory J.
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Le client n'a pas laissé de commentaire.

kathleen G.
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I use a Uhaul at least once a week for my business and I always prefer to get my trucks from the Saint Clair Shores, MI location - the staff is sooo customer service oriented, friendly but professional and always very helpful. I will pay extra miles just to get my trucks from this location!

Nokaleta M.
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Le client n'a pas laissé de commentaire.

Mark B.
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Le client n'a pas laissé de commentaire.

Mark P. | Expérience générale |
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The entire rental period access to the card swipe did not work. This was unacceptable and staff had NO control in getting it repaired. The staff was friendly and helpful but many times they were overwhelmed and the wait times were long and unacceptable. Scheduling the proper amount of staff at the proper time is a management issue. I would say that my overall experience was "below average" if not for the smiles that the staff showed me.

Adelle N. | Expérience générale |
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The movers were the best !! The service at uhaul was so disappointed

Chester D. | Premières impressions |
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Great!

Kim G. | Réservation |
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Very helpful workers

Daniel A S. | Expérience générale |
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There were trucks, vans and trailers parked throughout the lot, making it very difficult to enter and exit their facility. trailers were everywhere, and there was no one able to assist in the office.

Daniel A S. | Expérience générale |
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I made four visits to this Uhaul location in one day to pickup and drop off equipment. The owner, Ryan, didn't seem interested in assisting, and his associate was unable to figure out how to do so.

Lisa B. | Expérience générale |
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Excellent customer service!

Non reviews have been submitted for this location.

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