Customer Reviews for U-Haul Moving & Storage of Stamford

5 583 évaluations

25 Jefferson St   Stamford, CT 06902
(Canal St)

(203) 324-3869

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(203) 324-3869

25 Jefferson St
Stamford, CT 06902
(Canal St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The staff was very helpful. I much appreciated their efforts.

PAUL D.  |  Premières impressions 
Évaluation :
3

They had system-wide computer problems and needed more help behind the desk as there was a line.

VICTORIA Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

I had no problem with the rental. Van was in a very good condition and worked fine for the trip.

MIKHAIL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALDALBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA M. 
Évaluation :
5

Great friendly staff . Staff knew what they where doing . I have been to many different uhaul best one and clean.

SHAMIRA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN L. 
Évaluation :
5

No problems, good service.

VILLEVALTER W. 
Évaluation :
5

Merci

GIOVY C. 
Évaluation :
3

The truck was very old and not well maintained. The ignition key was faulty. It was very difficult to start. The truck wheels were also not alined and was not driving straight. The photos of the condition I had to approve before renting was of a brand new truck, not of the current condition-the photos need to be updated. There should also be a note that the wheels and gas tank eat into the interior space for the trucks. The personnel at this location were nice, informative and good to work with.

JONATHAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANC K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUGIE T. 
Évaluation :
4

VERY CONVENIENT and they have vehicle inventory in stock unlike a number of their local competitors. Rented a 15' truck on a walk in basis.

LUKE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLENE M. 
Évaluation :
5

Loved dealing with Britney again. She helped me out the first time I had to move out of my condo. This time she was able to secure me a truck that fit all my stuff to move to my new house.

TIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Great staff. Adheres to customers needs in a timely manner. Very professional and respectful staff.

Victor M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOY V. 
Évaluation :
5

Good guys , good service!!

Cristiano M. 
Évaluation :
5

I've had multiple previous bad experiences at this location. My latest visit was outstanding, though. Many thanks to Jose for doing such a nice job, and for being friendly.

DAVID O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELL K. 
Évaluation :
5

When I went to go pick up the truck at 4:00pm on 10/28/21 the staff was very helpful and well informed.

ROBERT O. 
Évaluation :
5

Brittany, her husband, and their team are the best in the business. They go above and beyond to accommodate your needs and requests. Their location is stocked with everything you would need and at fair prices. They always go the extra mile to make my rental experience go that much smoother. I would highly recommend them to anyone in the area looking for a truck rental, storage space, or supplies!

JASON G. 
Évaluation :
1

You changed my reservation 9 minutes after the scheduled pick-up to have the uhaul returned to a different state from what I originally planned. All was worked out in the end but what was meant to be a move at 9am became a move at 10:45 bc we had to go to another location to get a truck that we could drop off at our original drop-off.

BERTRAMSEIFFER O. 
Évaluation :
3

I had 2 reservations. The first one was changed to a very inconvenient time and the second one cancelled, and the explanation provided bu uhaul is that the company overbooked. This is not acceptable. This was extremely frustrating. Had a terrible experience.

ROBERTO D. 
Évaluation :
5

Jose is an amazing manager he exceeds customer expectation I was running late for dropping off the truck and he completely understood he all waived my gas fee because I didn't want to waste anymore time trying to return it, he had a smile on like he loved everything he does the whole time. Great experience will definitely recommend this uhaul spot.

Dondre W. 
Évaluation :
5

Manager Britney was very friendly and helpful.

JAMES H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irving S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE ALEXANDER D. 
Évaluation :
5

Brittaney and Jose are amazing. Their staff is incredibly customer service oriented and they are a model leadership team. This is one of the best management teams I have ever done business with. Thank you for their continued customer support.

MICHAEL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katharine B. 
Évaluation :
3

They charged me 40 $inspite of me returning the vehicle 1:30 hours before the scheduled return time. The received person told it will calculate based on actuals. But the end time reported in the receipt is updated as 30 minutes later than I have returned the vehicle. He even told no need to report to the office desk.

SUJITH M. 
Évaluation :
5

My experience was excellent. The staff was courteous & very professional. They are a credit to the u-haul company. Sincerely Robert Alberga

ROBERT A. 
Évaluation :
5

Keep up he good work. Perhaps longer opening hours on Sundays especially would be plus.

RONALDALBERT S. 
Évaluation :
4

The check engine light was on the whole time. The truck is advertised at 19,95 $ per day, but the real cost is much higher after mileage fees, insurance, taxes, fees, etc.

LAWRENCE L. 
Évaluation :
3

The truck was clean but the driver's side window was streak with something which made it hard to see out, including the mirrors.

CHARLES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN F. 
Évaluation :
5

In and out quickly and easily

ANTWAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YIN S. 
Évaluation :
5

The staff are friendly and helpful. The trucks are clean and well maintained. The facility is well located. My only suggestion would be to stay open longer hours if that was at all possible. It is such a difference returning a truck when the facility is open versus when it is closed.

RONALDALBERT S. 
Évaluation :
5

It is always easy to rent a unit from this location. Service is always impecable

VERONICA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AYLEEJONAH S. 
Évaluation :
3

The locations vehicles need to cleaned and ready to provide to rental customers. The exteriors and interior of the vehicles, rented was not clean at all within a 5 Day period renting twice from this location.

San S. 
Évaluation :
4

tire pressure gauges off...one not operating.

RICHARD M. 
Évaluation :
5

FIX the stairs to the building entrance. Almost broke my neck.

GARY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iyana G. 
Évaluation :
2

Oil Change warning was on the entire time, outside of the truck was filthy. No store personnel came out to inspect truck as I picked it up, i.e. check lights, look for damage. I did this all myself and took pictures. Pick up and drop off were quick but staff seemed uninterested in helping. Four personnel were just standing around talking with each other. Also, sign on door said masks are mandatory in store and not one of the staff were wearing one, only me.

DANIEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLADYMARIE R. 
Évaluation :
3

Have the rental equipment vehicles cleaned and interior rear of the cargo vans, and trucks clean. 24/7 Truck Share application needs improvement with loading onsite images of the rental equipment.

SAN ANDRES S. 
Évaluation :
5

The truck I rented had 125 000 miles and was nearly falling apart with every bump. It was just awful to drive and sit in. Worst rental vehicle I have ever used. TERRIBLE !

DAVID M. 
Évaluation :
3

Using the on-line service, It took me 35 minutes to pick up the vehicle, the upload of pictures was extremely slow. Extremely frustrating. It might be a phone carrier problem, the app itself is well designed. Last time I rented it was the whole IT at UHaul which was down, I was told. The truck had much more damages that the proposed pictures were showing.

FRANCOIS M. 
Évaluation :
1

I only drove the rental truck for 4 miles and did not leave the truck running. I was charged 8 gallons of gas and a fueling charge.

Eric M. 
Évaluation :
1

The employees here are very unhelpful. When I returned my truck the person would not check me out. He said he had to clean the truck first. I said how do I know what I need to pay. He said it would be sent to me. I asked again and he refused. Needless to say I was overcharged. They hit me for 4 gallons of gas even though I refilled the truck. Fortunately I have pictures of the return.

PETER S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta D. 
Évaluation :
5

The personnel here went the extra mile to help out. They were professional, polite and very helpful. It's probably the best U-Haul experience I've ever had.

HERBERT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDRA N. 
Évaluation :
5

They say if it's not broke don't fix it lol

Adrian H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADONESHIAA B. 
Évaluation :
5

Nothing, would not change anything but I say keep up the good work.

JACOB F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carline M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris ` S.  |  Expérience générale 
Évaluation :
4

The reservation/pickup/drop-off experience was easy and convenient. The van ran fine, but warnings kept going off that it required an oil change, tires were low, and the camera was blocked.

JOHN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adoneshia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICK P. 
Évaluation :
5

They were great...pleasant, thorough and helpful.

DANIEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas B. 
Évaluation :
5

Merci

KENWYNJ C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitch R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

UBALDO C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GABRIEL D. 
Évaluation :
2

Was missing the dolly and moving blankets and no one was there to give them to us, we have not been refunded as told over the phone, we emailed and no response. It was extremely tedious process to get the truck and took us 30 mins just to pick it up. Never using this location and type of virtual pick up again.

Erik N. 
Évaluation :
2

The price in the pre-rental confirmation was lower than what the location clerk was determined to charge. The difference was more than just the sales tax. This counter clerk was reluctant to acknowledge or even understand that the pre-rental confirmation actually comes from UHaul to its customers for a reason.

JOHN S. 
Évaluation :
5

The whole experience was EXCELLENT

JEFFREY F. 
Évaluation :
5

From walking in to reserve, pick up and drop off it was perfection!!! Keep up the outstanding work. The team at this site are absolutely amazing helpful considerate. Prompt attentive all the while completely professional. Thank you for all your help.

JESSICA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TANISIAM A. 
Évaluation :
1

Literally walked in and told them i was having issues with my self-help app reservation, the guy just stared for 4 minjtes without saying anything.

JOHN F. 
Évaluation :
5

I maintained my storage unit at U-Haul Moving and Storage of Stamford for a number of years. Everything was consistently excellent.

JOHN R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIEANNEELYSE S. 
Évaluation :
1

Minimal effort made to help customers. Would not recommend this location. Employees there for the check and waiting to clock out. Save yourself the headache.

CLAUDIO P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ZACHARYA D. 
Évaluation :
5

Check the air pressure tires before delivery the truck

Jose H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adriana M. 
Évaluation :
5

Everyone was great and helpful

James C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alyssa B. 
Évaluation :
5

Excellent experience! Highly recommend these guys to anyone looking for extra storage space.

Jeffrey P.  |  Premières impressions 
Évaluation :
4

Van was filthy, service was good

DANIEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXANDER STEVEN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELVYNE H. 
Évaluation :
3

The young man who checked me in was rude. The check engine light was on. The seatbelt alarm kept ringing even though I had my seatbelt on. The low air in left tire notification was on. This was all when I got into the truck. The young lady who check me in was lovely and polite.

Elizabeth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEIL G. 
Évaluation :
5

Customer service was friendly and super helpful. Return and pick up was very easy.

KEITH W. 
Évaluation :
3

the truck is old and has an alignment problem

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loay N. 
Évaluation :
5

The staff there was amazing. As someone who has experienced a series of tragedies over the last year, I cannot explain how heartwarming it is to have staff that isn't just professional, but kind and attentive, when you are moving and/or storing your life due to unforeseen circumstances. This is what is sorely needed. Jose and his people define what the experience should be for storage. Not "you are lucky to have us for storage", but "we are grateful to have you as a client." Would highly recommend for anyone.

ARTHUR K.  |  Premières impressions 
Évaluation :
4

It's a pleasure to have U-Haul as my storage system. The one thing I would love to see is easier elevators. I don't have the strength to open/close the elevator doors without help. Thanks, Janet B.

janet b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hernan V.  |  Premières impressions 
Évaluation :
5

The staff at your Jefferson St. facility are the best; particularly Jose, Brittany and Joanna. They are friendly, extremely helpful and know the business. You are lucky to have them.

HALDEN C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MERVIN S.  |  Premières impressions 
Évaluation :
5

Joese Sanchez and the head female manager there are "WOW" I have had the worse experience with every storage company but these two I don't even have the words for it. They made me feel like a member of their own family. The service,the attention to detail, the passion to help me and listen to me was incredible and that head woman manger is GREAT like DOPE.Every time she sees me she gives me a hug. I was going through a divorce and a separation from my daughter that daily hug made my day and she had no idea how healing it was. I wonder if she even knows she hugs me.She is just great. The level of service I got from there I know for a fact they didn't acquire that from Uhaul it came from somewhere else. Jose Sanchez Is an absolute Angel.I don't even want to leave Uhaul. I have told a lot of my friends to go there.There was a time I couldn't get access to my clothes. The storage was closed by the city for nearly 4 months. I had no clothes to wear to go to my interview and they could not let me in at all.It what a tough situation and I needed to get to that job interview and my suits were in that storage. I don't know how her and Jose pulled it off I got a rebate and I was able to buy a suit and tie for that interview and I got the job. Bravo to your team seriously.I love those two

CHERIF B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M.  |  Premières impressions 
Évaluation :
5

The whole team is wonderful and super helpful to work with! Brittany and Jose are the best!

WENDY G.  |  Premières impressions 
Évaluation :
5

Good process, Nice people. Newer truck than expected. THX

David W.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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