Customer Reviews for U-Haul Moving & Storage of State Street New Haven

2231 évaluations

1175 State St   New Haven, CT 06511

(203) 404-6921

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(203) 404-6921

1175 State St
New Haven, CT 06511

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Le client n'a pas laissé de commentaire.

austin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana S. 
Évaluation :
1

Mention the damages that's on the vehicle. There used to be a paper that highlighted the damages. Now they say o we know. I was charged 37 more than discussed when I rented the van and drove less than 25 miles. The van had damage and other peoples left over belongings. Not a place I would recommend the service was less than average more like below poor. Not worth the 100 for 11 miles…

AARON B. 
Évaluation :
1

Better communication and training

WILLIAM D. 
Évaluation :
4

The drop off location is on a hill. I dropped off the trailer but there was not a place to put it that it would not roll and go into the street. I had to find a parking spot (That was on a hill) and push it slightly past the asphalt so the back tires would go in the dirt and the trailer wouldn't continue to slide.

BRIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas C.  |  Premières impressions 
Évaluation :
1

Every thing in my storage was covered in rodant excrement. A brand new mattress, bedframe. night stand. Chair, ruined. Dead mice rotten inside my stuff. A horrible experience.

John S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amy Lee N. 
Évaluation :
1

They didn't have my storage ready

ASTRID T. 
Évaluation :
5

The van was clean but the brakes were shot!

Maria L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eliaz B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ferenc B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

New Flame C. 
Évaluation :
1

The plastic roof covering the top of one of our UBoxes was damaged in transit, and rain water soaked through the unit onto our belongings. Luckily we happened to pack most of what was in that container in rubbermaid bins, but our mattress was ruined. We purchased the optional insurance coverage, but it only covers actual cash value, not replacement cost--so the insurance covered only half of replacement cost, and Uhaul wasn't willing to make up the difference even though the Ubox was obviously defective (and had water in it still!) upon arrival. I would not recommend using Ubox.

Kathryn P. 
Évaluation :
3

Short staffed. Long lines but friendly. Except charged me fuel surcharge when I filled up the tank where it was. Eventually got refund but disappointed in that aspect.

KATHERINE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMARA L.  |  Expérience générale 
Évaluation :
5

Everyone in office staff is great. Always helpful. Facility is kept very clean. and well lit. Was very happy with overall experience

SHEILA B.  |  Expérience générale 
Évaluation :
5

Great, fast, clean location and friendly staff members.

JEFFERY T. 
Évaluation :
5

Facility, staff and vehicle excellent. One problem encountered - computer indicated a lock on my acct when attempted to check truck out. Waited on hold for 30 min before getting rep on phone. She resolved the issue immediately - computer showed an outstanding balance from my rental the week before which was inaccurate and the bill paid because I had the printed receipt. Was very stressful

WILLIAM I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sophia H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darrell T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmin R. 
Évaluation :
5

Great service

Hermonaree c.  |  Expérience générale 
Évaluation :
3

Find the keys to the truck I had from the app

Matthew L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tim V. 
Évaluation :
5

Nothing to improve in my opinion. Great pick up via the staff and the truck was excellent .Mileage is getting high on it just as a note. Dropping the truck off was easy also. No complaints

Vincent R. 
Évaluation :
1

I cleaned the truck and was charged25 $

DWAYNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEON Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN S. 
Évaluation :
5

The young men that hooked up the trailer and unhooked it were very friendly, polite, and professional. The rental was extremely quick and easy, I'm glad my reservation was switched to New Haven from Orange.

Paul Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON C. 
Évaluation :
5

Becky at New Haven location and Mo at Wake Forest location were extremely helpful. We recommend U-box service. Merci.

Satish G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR P. 
Évaluation :
5

The driver who got me the box name was Johnny! And she is AMAZING! Helped me so much and was the best to handle my delivery! Thanks so much Johnny!

Samar F. 
Évaluation :
1

Was very disappointed that I rented the truck for 15 hours and I received a text that the truck was due by 7:00 pm, when I asked the store associate why was that. He replied by telling me that someone else has the truck rented for 7:30 am the next day.

JESSICA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mohammad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian V. 
Évaluation :
1

I had so much trouble reaching anyone to schedule the delivery and finally after 5 days when i did they sais they would do it on their schedule . after much complaining they did get it to me when i needed it but not when they said they would. they are obviously overworked and there is no customer service reps to answer calls if it takes 5 days to get a live person. also the container leaked and my mattress got soaking wet. I am filling a claim for that. overall the service was poor !

Theresa D. 
Évaluation :
5

Great service

ROBIN W. 
Évaluation :
2

Communication was terrible- the Guilford office could not find my order- the driver called direct and after being given instructions, did not record them. The Guildford desk staff seemed high or just completely uninterested in helping- until the manager intervened- These was no ONE document explaining all polices- I was told one thing at the office and a completely different thing by the drivers. Get your act together

Liz J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLOTTE G. 
Évaluation :
1

Worst experience with Uhaul ever. 3 guys working behind the counter had the worst attitude, not just with myself, but to customers in front of me as well. Phone was ringing they did not pick up, instead were on their phones watching music videos and/or talking on their personal phones. I tried calling later in the day to rent a storage space and was on hold for 15 mins before I hung up and called Cubesmart. Would appreciate if someone from Uhaul management would reach out to discuss further.

PABLO G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
2

I was charged for someone else's milage. The truck wasn't clean. Service was professional and friendly, but someone dropped the ball.

NEIL C. 
Évaluation :
2

Awful service. I went there to pick up a truck at 7am and the personal told me that, as I didn't have a reservation, there were no trucks. I went outside and was able to do a reservation in the same location online. I went inside again to tell the guy that now I had a reservation and the funny thing is that there was a lady before me that needed a truck and didn't have a reservation and the same guy had a truck for her. I will never go again

SAMEET M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kaitlyn S. 
Évaluation :
1

Awful experience. We set up an appointment to get the ubox and a truck rental, They changed our appointment without telling us, They told us when we showed up and basically said it was our fault and just to come another day even though we had emails confirming we were there at the right time, The tough guys at the front desk were clearly stoned, wearing ski masks, literally threatened me, not answering their phones, not helpful at all. Customer service was unsupportive, collectively between scheduling the first pickup, u haul, and customer service I was on hold for 4 hours. This company is a major waste of time, This location feels unsafe, unprofessional, unwelcoming. I've complained one other time on the internet, but uhaul texted me to ask for a review so I'm saying if I could give this place less than one star I would. Avoid this place if you can. Go with someone else.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SONDRA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN M. 
Évaluation :
5

Bring the truck to my house the next time.

Garfield S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarey L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Margot F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle K. 
Évaluation :
5

Everyone was very helpful and Rebecca was excellent.

carol A. 
Évaluation :
3

The container drop off was 5 hours late.

William B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yiwan Z. 
Évaluation :
2

Truck was not clean. Cups and e cigarettes were about the cabin. Right side mirror was lose and kept moving while I drove.

david B. 
Évaluation :
2

Service by personnel is terrible. Poor explanation of fuel and mileage fees and lack of coordination between those that attend truck rentals and those that attend storage units.

julian M. 
Évaluation :
5

Staff was friendly and helpful

DENNIS U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LU ANN P.  |  Premières impressions 
Évaluation :
4

The staff was courteous and the truck was new and clean. I had a very good experience on a one-day intown move. Merci.

HUNTER M. 
Évaluation :
5

Truck I was about to drive had no side mirror on the driver side

GWENDOLYN S. 
Évaluation :
5

I had a very pleasant experience and can't think how it could be improved, other than lower rates. 😉

ANDREA O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLIN M. 
Évaluation :
5

Provide easier access to someone in customer service.

Sharon L. 
Évaluation :
5

No comments for improvement. My experience was pleasant! The employee was friendly and professional.

MAURICE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS M. 
Évaluation :
5

I would like more flexible delivery times or being able to schedule different days after I set my order.

Matthew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGEMORGADO P. 
Évaluation :
1

The driver who delivered the unboxed was excellent! Every other person I dealt with gave me either wrong information or not enough. Every time I called, I was on hold for over 45 minutes. You made my moving experience so stressful and after quoting me the wrong price, I ended up shelling out more money than I had. I have told everyone that I know not to deal with your dishonest company. Once my things arrived in Indiana, I was lied to again my people in this office and even hung up on. I had to reach out on Twitter to finally get some help. Never again will I use your service.

nicole M. 
Évaluation :
3

Very easy transaction but vehicle was rented to me with an oil required notification and also a tire light on. Would have rated excellent if those 2 things had not been overlooked prior to my rental.

DEBORAH U. 
Évaluation :
5

Excellent location!

MARTIN Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alex R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLEN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMASP B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER M. 
Évaluation :
5

Good location

MABEL R. 
Évaluation :
5

The staff was super friendly, nice, very helpful, & courteous.

EDRIS M.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

The wait line inside the store- the lane to enter and exit need to be marked for a fluid path. Clean the drop off pavement with a blower daily.

MARIA L. 
Évaluation :
1

U-Haul emailed us the correct date of delivery upon signing the contract. They did not deliver on that day, when I called they said it was scheduled 10 days later - I told them I can send them a copy of the confirmation - they did not care and delivered it when they were ready. I would not use ever again!!

ERIC K. 
Évaluation :
3

On several visits - there was only one person working behind the desk while numerous people were waiting to be severed She was very helpful and pleasant tho...

TOD S. 
Évaluation :
5

poor customer service, very rude employees

Rina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas L. 
Évaluation :
3

I think the representative should have looked at the gas with me. I brought it back at the exact same mark and I was charged for a few gls of gas. Not happy about this!!

Lisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XAVIER F. 
Évaluation :
5

Staff were great!

Michael G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alec E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Amazing space and very clean. Wonderful staff.

celia t.  |  Expérience générale 
Évaluation :
1

Where do I begin? The truck was filthy (windshield, interior of cab) and idled rough; the hood was also unlatched when I got in it and drove away. The employees at the New Haven location were unprofessional and unhelpful, and they didn't even have the truck I was originally supposed to get in their inventory. Then whenever I tried to get in touch with UHaul to ask questions or change something I ended up on hold for so long I had to go do other things and never reached a human being to discuss options. At the end of my very difficult trip I trjed to see if I could return my truck to a closer location, of which there were many, and I was told I had no choice no matter what. Instead of driving 2 minutes up the street I had to drive nearly 30 minutes clear across the city. I'll be renting from Penske next time.

ANDREW SCOTT F. 
Évaluation :
3

Have the customer pay attention to the starting mileage because I got overcharged.

Frankie D. 
Évaluation :
1

I requested that the trailer I hired have a ramp so I could wheel a trolley and a fridge up onto it. However, even after requesting this in the yard the attendant gave me a trailer without one. The attendant who served me was slow and he also wasn't very helpful with suggesting which trailer plug that I should purchase from you to hook up to my vehicle. In addition, when we went to hook up the trailer the shackles weren't able to fit as my toe hitch and connectors were quite sick so the U-Haul shackles way too small. The attendant did not seem to want to problem solve he just said you'll have to unhitch the trailer and go to a store and buy some attachment shackles. I ended up problem-solving and rearranging the chains so that we can make it work. This was such a bad experience that I went ahead and posted a Google review of the location on the website and gave it a one star.

Scott M. 
Évaluation :
5

The manager at the site was very very knowledgeable and excellent with customer service. It was a great experience I would recommend to anyone in need of storage. Thanks to them again

SABRINA B.  |  Premières impressions 
Évaluation :
3

There is a dead mouse next to my unit and it appears there are mouse droppings in the unit. I noticed there are also a lot of mouse traps so it seems like there might be a rodent problem.

Phillip B.  |  Online Move In 
Évaluation :
4

It was a good experience and the staff was very helpful. The manager was great, he explained the rental policies in full. So far I'm very happy.

Frederick R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeneva T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxwell S.  |  Premières impressions 
Évaluation :
3

I made three different reservations using my credit card for your storage facility and when we went to show up to put the items into storage, my reservation was given away. It was told to me, that you only take a dollar to hold the box however, I don't understand why I just couldn't pay for it. I spent a lot of time on the phone booking another unit with a very well mannered employee, only to find out that giving her all my credit card information didn't reserve a unit. Fortunately they still had a unit available and I was able to purchase again for the third time only with my uncle being inside the location unlike the other two locations who sold my reservation to someone else. Very long exhausting experience. I ended up with a truck from one location and a storage from an entire different location. Not sure if I'd recommend this process to anyone? Let's see how my items hold up in the storage facility爛

shanee j.  |  Premières impressions 
Évaluation :
5

From move in to move out, process and service was remarkable. The facility is very clean and secure. We live in Texas and never had to worry about our belongings. Everything was right where we left it a year ago. Merci.

Kelly B.  |  Expérience générale 
Évaluation :
5

Appreciate the helpfulness of the staff!

christine e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T.  |  Premières impressions 
Évaluation :
5

I will always use this location and tell everyone I know. This is a very excellent place and helpful also

gloria r.  |  Expérience générale 
Évaluation :
1

I am moved out April 30 and I was made to pay another month storage fee for May there was rat droppings all over my furniture everything I had in there not clean very nasty and I had no food in my unit the red traps with the food in it for the rats they just throw it on your furniture

Margaret G.  |  Expérience générale 
Évaluation :
5

Good customer service

sophia n.  |  Premières impressions 
Évaluation :
5

I loved the fact that you could drive right in in for me I'm so glad I was able to get a frist floor unit.

Debbie K.  |  Premières impressions 
Évaluation :
4

All of the staff was great & helpful but some didn't speak very professionally.

ERIKA B.  |  Expérience générale 
Évaluation :
2

The staffing is friendly overall. However, Mr. Price and some of his employees were particularly unresponsive, unhelpful and unprofessional, in the last few months of me having the unit. Other than that, I had a good experience.

Jaylene Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl l.  |  Expérience générale 
Évaluation :
4

The only thing t i did not like is that they take a picture of your license, now that info is in there phone.. John

John F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMARA L.  |  Premières impressions 
Évaluation :
5

The staff are very friendly and helpful. They are very attentive to their customers.

jennifer b.  |  Expérience générale 
Évaluation :
5

Staff at this location are awesome!! Thanks for making the move as pleasant as possibe

Jonathan S.  |  Expérience générale 
Évaluation :
5

I really appreciated how helpful and friendly the staff were, how easy it was to store things with a big truck, and especially how clean the bathrooms were.

Isabella R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tanis k.  |  Expérience générale 
Évaluation :
5

Very fast, convient, and the cheapest rates for a rental on a truck and a storage locker.

kevin g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sayed A.  |  Premières impressions 
Évaluation :
5

No complaints, very impressed !

NAJAH E.  |  Expérience générale 
Évaluation :
5

Cool place. Guy behind the counter when unit was opened up looked like he was having a bad day but other than that was a good place to keep my things in between moves. Y'all should have a more direct key drop place for the online truck pick up as the arrow just points to an open door.

Hunter D.  |  Expérience générale 
Évaluation :
5

Terry was great, very helpful, walked me through everything. Very glad I chose the State Street facility. Very clean. Access is wonderful. Love that everything is the ground floor.

SHEILA B.  |  Premières impressions 
Évaluation :
3

Had to wait longer than necessary. Staff might need training on how to interact before during and after verbally. Nice people just could have used more interaction rather than watching them watch a screen for 10-15mins

Whitney S.  |  Premières impressions 
Évaluation :
4

When we got to the location, it was not clear how to enter. There was not a clear way to get into the garage part other than asking the attendants to open it for us. Once we got to the storage unit itself, it had a tag on it that said "ready for new customer" but it also had a lock on it. So we had to get the attendants a second time to take the lock off for us. They were all extremely courteous and professional. I had to ask one to put his mask on up over his mouth and nose. He did so without hesitation after I asked.

Lacey W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sean n.  |  Expérience générale 
Évaluation :
5

The state st Connecticut office was excellent but the 1 800 number scheduled me a truck then canceled my truck minutes after my reservation was made without informing me. I went to the state st store and was informed there was no trucks. They tried hard to find me one im other stores but could not. I had to cancel my day n replan for the next day. It was a very big inconvenience

ALPHONSE M.  |  Premières impressions 
Évaluation :
3

I tried to access my unit after hours and was unable to use my access card or my garage door opener. This was around midnight.

Christopher Aaro B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAJAH E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY W.  |  Premières impressions 
Évaluation :
2

Still trying to charge me when I did not even have my storage unit

Ryan P.  |  Expérience générale 
Évaluation :
5

I was very happy with my say at Uhaul

Valerie J.  |  Expérience générale 
Évaluation :
5

I appreciate the overall service, and advice peoples to use U-HAUL storage.

Alebachew Y.  |  Expérience générale 
Évaluation :
5

The facility offers a good value on monthly storage rentals and is well maintained. The manager and staff are very courteous and helpful. Merci.

Kenneth C.  |  Expérience générale 
Évaluation :
5

Thank you for excellent service!,

Robert H.  |  Expérience générale 
Évaluation :
5

I will definitely return to U-Haul for other storage needs. Thank you all.

CHRISTOPHER L.  |  Expérience générale 
Évaluation :
5

Very nice and friendly

Natacha O.  |  Premières impressions 
Évaluation :
5

love the fact that its inside i feel that my property is safe and secure there👍👍👍👍👍

Roderick B.  |  Premières impressions 
Évaluation :
5

I appreciate your service. And I hope as I am new I will ask you further information if there will be something that I don't know how to use the facility. Thank you very much

Alebachew Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayra S.  |  Expérience générale 
Évaluation :
5

Easy to access. The indoor bay area is perfect for loading and unloading, and the carts are very convenient.

Brent A.  |  Expérience générale 
Évaluation :
2

Reserved a 5x5 unit, but when I arrived, none were available. I was given a 5x7, only to walk to the unit and find out that it too was taken. Finally, I had to be given a 5x10. Once I got to my unit, I learned that the alarm system was broken and frequently went off. Later that day, I was not allowed to return an unopened package of moving tape.

NICHOLAS K.  |  Premières impressions 
Évaluation :
3

Whereas the store and storage is clean the staff need work on social skills. This is also the second time in which I have been there to see a room full of customers that needed to be helped by only one representative. About 95 % of the representatives do not wear masks or wear them improperly.

Marcos C.  |  Premières impressions 
Évaluation :
4

Long waiting times at the office really slow this process down

james c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S.  |  Premières impressions 
Évaluation :
4

I appreciated that they provided a lock and made things easy. Initial phone call was great - rep I spoke with was extremely friendly and helpful. My only concern is that none of the employees at the desk wore masks in the 4 or so times I've been there. It would be considerate to customers if they would since we're in a pandemic. Wait times have also been very long even when there's only been one person in front of me.

JENNIFER Z.  |  Expérience générale 
Évaluation :
5

Great experience and service

joel c.  |  Expérience générale 
Évaluation :
4

Merkell does a great job at this location, keeping it running smoothly.

Jared B.  |  Expérience générale 
Évaluation :
1

The worst customer service ever

Chenel F.  |  Premières impressions 
Évaluation :
5

Very helpful staff and clean and modern facility.

Liese K.  |  Premières impressions 
Évaluation :
4

The manager was excellent. One of the new guys working there were slow and took over an hour to check us in but all of them were kind. Overall friendly staff, very clean and excellent manager.

JOGITA K.  |  Premières impressions 
Évaluation :
5

Merkell and staff always do a professional job despite a busy location.

Jared B.  |  Expérience générale 
Évaluation :
2

Every time I went to get something, the doors were locked, and it was always during office hours. This made me have to go around and use the side door half the time. The pin-pad didn't recognize me either. This was not a good experience here, other than the nice people working there. I would not recommend this place to anyone at all.

Jessica R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elena z.  |  Premières impressions 
Évaluation :
4

My first experience wasn't pleasant as by the end of it, I was double billed for everything, they didn't check whether I used the troll in the truck or not, and when they corrected the bill they did it wrong, and when I told the staff she was irritated instead of apologizing even though I was truly very kind and respectful as I know that such thing happen. We all do mistakes. The second experience was much better despite that the system gave the employee such a hard time to book the storage unit for me, but the staff was very kind and helpful and truly helped in the best to their power. (I appreciate the team at state street location)

Nisreen R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared B.  |  Premières impressions 
Évaluation :
4

I was pleased to receive an unexpected discount but the check in process was very slow. If this were fixed, I would rate it very highly. This was my only complaint. Otherwise, good so far!

Julienne H.  |  Premières impressions 
Évaluation :
5

Your staff are incredible. They helped me out several times with a difficult situation I was going through. They handled it very professionally, but also with kindness and compassion! Even the customer service people were amazing! Especially one woman Brittany, she was a HUGE help to me while trying to close out my storage unit due to my difficult situation! She was impeccable! Also I believe the assistant manager in that facility was also so kind and caring! I really felt that she truly cared about me as a customer and as a human being! Truly wonderful service from everyone! Staff there are just incredible! They all did an amazing job!! The facility itself is wonderful! Clean, sparkling clean really... Very surprised for a storage company to have such a beautifully kept facility! I've used many storage units in the past and none compare to this facility! All in all if I ever need storage again I will definitely be returning to the New Haven office! Incredible experience!! I Thank them all from the bottom of my heart for working with me during a very difficult time in my life and for being so understanding and compassionate! You should share this with them and let them know just how wonderful they truly are! That a customer thinks they are first class! That I think they are the kindest people I've met working for any storage company!! Thank them for me!! They deserve it!! Thanks so much for everything U-Haul in New Haven!! Sincerely, Audrey Cook

audrey c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen V.  |  Expérience générale 
Évaluation :
5

I must admit the experience was great, the staff were friendly and professional, yes I would highly recommend Uhaul to friends and family. Lawrence Murphy

Lawrence M.  |  Expérience générale 
Évaluation :
4

Well my only complaint was at times when I came people would be smoking weed and you can smell it very strong in the halls and it should be family friendly cause I would have my kids with me and I don't care for it myself.

Monae L.  |  Expérience générale 
Évaluation :
5

Markelle is amazing. Should make sure to keep him and compensate well for his work. Great representation of UHaul. Best I've had.

Dwayne L.  |  Premières impressions 
Évaluation :
5

Associate was very friendly and took his time to explain and show us around thanks so much

cynthia c.  |  Premières impressions 
Évaluation :
5

Please don't change the service that's when things get mess up, right off the exit, take the truck all the way in very close to storage coming from NY this was luxurious. THANK YOU

Adaliz m.  |  Expérience générale 
Évaluation :
5

I received very courteous and helpful service. Merci.

Kenneth C.  |  Premières impressions 
Évaluation :
5

Kayla was amazing thank you for exceptional customer service!

latoya m.  |  Premières impressions 
Évaluation :
5

Was a miss understanding in my last payment but the attendant explained all to me very nice. Very professional

CARLOS D.  |  Expérience générale 
Évaluation :
1

I never had a storage or utilize any of your services!

Roselyn Z.  |  Expérience générale 
Évaluation :
5

Great space and lighting

Michelle W.  |  Premières impressions 
Évaluation :
5

Staff were courteous and made the moving process a little less stressful.

Christine T.  |  Premières impressions 
Évaluation :
5

The two people who were there were very helpful. We had to change sizes because we didn't measure correctly. They were incredibly accommodating and understanding.

Catherine R.  |  Premières impressions 
Évaluation :
5

Great experience & the facility is amazing as well

Jillian K.  |  Premières impressions 
Évaluation :
5

It was beautiful had to put stuff in storage it was less than a month went to go get my stuff and they told me I didn't have to pay I was surprised. Thank you uhaul. It's near holidays and I had to bo

Karen B.  |  Expérience générale 
Évaluation :
5

No complaints

Michael H.  |  Expérience générale 
Évaluation :
5

Everyone was very friendly.

Karen B.  |  Premières impressions 
Évaluation :
4

GOOD JOB

Maritza G.  |  Expérience générale 
Évaluation :
5

Customer Service was exceptional. Kidos to "Crash"

Robert H.  |  Premières impressions 
Évaluation :
5

The associate that helped me was really cool! Very nice and helpful

keairra j.  |  Premières impressions 
Évaluation :
4

everything went very well.

Maritza G.  |  Premières impressions 
Évaluation :
2

I was not treated very well by a staff member

KATESHA J.  |  Expérience générale 
Évaluation :
1

I was told I can buy 24-hour access at any time when I need. But when I buy it, they told me I can't since their system is down! So they forced me to stop in the middle of moving when they close at 7

Xu H.  |  Premières impressions 
Évaluation :
5

The selection of units was good and the availability of trucks was perfect.

CRYSTAL C.  |  Expérience générale 
Évaluation :
5

I will be back in April or May of 2020 thanks for all your help

Robert M.  |  Expérience générale 
Évaluation :
5

Excellent experience. Very helpful manager.

masaru n.  |  Expérience générale 
Évaluation :
4

I would appreciate it if they had access 24 hours a day

JANNETTE A.  |  Premières impressions 
Évaluation :
1

need more help in order to serve customers on a timely basis. We were there after I had called and set up an account 1 week before going there and they had no info it took 2 hours to just rent a space

kelly d.  |  Expérience générale 
Évaluation :
5

Manager Markell is an awesome dude, super helpful and knowledgable. I'd recommend him and his facility to anyone.

Jesse K.  |  Expérience générale 
Évaluation :
5

Everyone working at Uhaul State Street was super friendly and helpful! Made the whole process easy!

Rosa G.  |  Premières impressions 
Évaluation :
5

The staff was excellent Nice facility

THOMAS R.  |  Premières impressions 
Évaluation :
5

Brandon and his 2 female coworkers made sure that my needs were met and that I received the unit that was the best fit for my belongings. Their customer service was superb.

Dwight H.  |  Premières impressions 
Évaluation :
5

The staff were professional and courteous in all my interactions with them.

Carla G.  |  Expérience générale 
Évaluation :
5

A1 Service

Yvonne H.  |  Premières impressions 
Évaluation :
5

Very helpful staff

JOHN C.  |  Premières impressions 
Évaluation :
5

Even after hours they were closed and I didn't know but the guy there came to the door and explain where the key go and he could have ignored me so I felt good about that he helped me cause I was igno

Monae L.  |  Premières impressions 
Évaluation :
5

Employees are always very focused on the customers needs and accommodating. Overall very happy as usual with U-Haul with their customer service and quality products. Merci.

Jared B.  |  Premières impressions 
Évaluation :
4

The staff were very helpful, the facility is great, and there are nice conveniences like carts and drive in unloading.

Jessica P.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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