Only person working on one of the busiest weekends of the year. Move out weekend at Oklahoma State. The person duty was doing best her could. But wait was over an hour to get equipment. Manager didn't come because of Mother's Day.Shanon K.
Customer Reviews for U-Haul Moving & Storage of Stillwater
Pour nous contacter
Stillwater, OK 74074
(On Hwy 51 6th St on the far west side of town West side of Walmart)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The U Haul website was a bust. Did not work on several occasions like for changing the time of pickup or turning the vehicle in after hours. Would not upload pic's. Just awful. Also, calls transferred to the corporate office would not transfer until 15 minutes - yes 15 minutes of messages were played. All in all, I spent over an hour waiting for responses on three phone calls. I bet you won't let upper management see this message! If so, they owe my an apology for all I went through this weekend. Then the wrong mileage was entered into the contract to begin with, so the website would not take my true return mileage, so I had to "file a disagreement request". The whole experience makes me not want to recommend U Haul or use them again. Joel McLellandJOEL M.
They obviously dropped the U-box. It was literally falling apart, to the point they had put metal straps around it to hold it together. Boxes on the 2nd layer were completely upside down. How does that happen if they didn't drop it?TONY K.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.Marvin T.
I had an absolutely horrendous experience with uhaul in general. I was told that I would be able to track my ubox but I could only ever see that it was "in transit" which isn't tracking. I also was told that it would be guaranteed to be in stillwater by the 23rd and it was 4 days late and I was not told that it was going to be late until the day it was expected to arrive. I was given multiple different expected dates of arrival after that. I attempted to get a hold of uhaul to find out information multiple times and could barely ever get through on the phone. I had to wait on hold for at least 10 and at most 60 minutes. I was not told that I couldn't get the ubox delivered to my final address until two days prior. My stuff did arrive safely but the lock had been damaged during shipping and was difficult to open. The only truly positive interaction I had was with the assistant manager (Zachary) at the stillwater location who helped me unload the ubox into a truck so that I wouldn't have to drive the truck to two a ubox and trailer both ways. He was very pleasant and hard working and I couldn't have done it without him!Sarah B.
Thanks for helping me with everything! It was a good experience.HISATO M.
Didn't get it for the times i wanted and over did my miles which cost more. Spent way to much for one trip in townSkylar H.
Le client n'a pas laissé de commentaire.KARLIE A.
Fantastic service and equipment management is great thank youTERRY B.
Le client n'a pas laissé de commentaire.Chang Z.
Le client n'a pas laissé de commentaire.Robert N. | Premières impressions
Nothing it was incredibly easy to rent from you guys. Courteous and helpful employees too.CHRISTOPHER R.
Le client n'a pas laissé de commentaire.Brian A.
Le client n'a pas laissé de commentaire.Lynard M.
Le client n'a pas laissé de commentaire.Gerald W.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.PATRICIA H.
Le client n'a pas laissé de commentaire.Phillip R.
Le client n'a pas laissé de commentaire.Kathryn L.
Very friendly and helpful staff.Roger M. | Online Move In
Le client n'a pas laissé de commentaire.Arlien G.
Le client n'a pas laissé de commentaire.DAVID C. | Premières impressions
One of your employees was amazingly helpful in us getting our bed out of the unit. Allowing us to use his truck. The facility was very clean, well organized. The only thing I would suggest is some ice melt near the back building. Besides that, everything was great.Casey T. | Expérience générale
The staff are very understanding, helpful, communicative, like talking to friends despite the utilitarian state of the business, during the stressful times of "moving"- which both business and the type of staff are essential. U-Haul is very fortunate in this regard at both my pick-up and drop-off locations. Thank you for hiring these "winners".Sharilyn S. | Premières impressions
Le client n'a pas laissé de commentaire.Dennis H.
Le client n'a pas laissé de commentaire.JERIMY C.
Le client n'a pas laissé de commentaire.pat A.
Le client n'a pas laissé de commentaire.EDWIN C.
A discount for early returns would be nice.ALEXANDRA L.
Le client n'a pas laissé de commentaire.KELLY W.
very kind and helpfulJennifer S.
Le client n'a pas laissé de commentaire.WILLIAMS A. | Expérience générale
Le client n'a pas laissé de commentaire.Jignesh V.
Le client n'a pas laissé de commentaire.Phu P. | Expérience générale
Le client n'a pas laissé de commentaire.MARY A.
The last was beyond helpful, and an enjoyment to talk to while returning our trailer and renting a storage unit.Casey T.
I believe that not having naked children running out of the office. Also if a customer returns an item make sure to check in so that the customer does not have to file a compliant about being charged for an extra day when the equipment was sitting in the lot.Mayra J.
Le client n'a pas laissé de commentaire.Shannon C.
Le client n'a pas laissé de commentaire.LAWRENCE M.
The male receptionist was unprofessional. He speaks and yelling at Black man.And when I returned the truck the female receptionist wasn't patient to receive me.BRAHMA A.
Spent 40 mts trying to drop off rental van via app. Person at desk knew I was there but just closed up and left without helping!!Priyankha B.
Le client n'a pas laissé de commentaire.IDA G.
Store employee was rude and harassing. The truck leaked and my photos got wet.Susan M.
Guy working was great and made the process very easy.BRYCE K.
I originally was supposed to get a truck from APR in Enid, OK. Reserved it 10/30/20. Got down to three days before pickup & was told truck was gone. I had to drive to Stillwater to pick up. Something NOT factored into packing & moving plans. I thought I was getting the number of pads my mover recommended, but did not. He tried to get APR to comp me the extra pads due to the runaround I had to go through, but no. Extra trip on moving day, & extra money out the door. Not a good experience for my first time using U Haul.Stacey R.
Customer service guy did not ware a mask. I was afraid to be around him. 70 years old and overweightJERRY W.
Software issuesElmer C.
Tire was under pressure, trailer inside was clean but exterior muddy.William S.
Customer service Right On Check I was in and out without any problems!!Georgina C.
The process was really slow, both picking up and upon return ... and I had done the online check-in. Everyone was really nice; it just took way too long to check in and during the return as well.JILL R.
Le client n'a pas laissé de commentaire.Cami A. | Expérience générale
Le client n'a pas laissé de commentaire.Michael C.
They were helpful and straightened out a problem - but SOMEHOW we were charged for 150 $worth of boxes online. I NEVER even looked at boxes when making the online reservation. WAS NOT HAPPY about how this had even happened. So the 3 stars are for the unknown box charge!!!JOHN B.
Le client n'a pas laissé de commentaire.Caleb H.
I have rented from Bobby for over 9 years. He has always gone above what normal people do as far as service. He is knowledgeable about many things and will come to your aid anytime. He will come in all types or weather conditions and make sure you are secure before you leave his shop. I will only rent from him. I have read some of the comments and I say if you are not satisfied with Bobby Dee then you must be the problem. He know what he is talking about and respects people in every way. He started as business but he takes it personal and I will always rent only from him if possible.Thomas B. | Expérience générale
There were dents in some places on the truck. I was told to take pictures to show it to next location. They should have provided me with pictures of dents/damages. The gas was 3/4 and not full but that was taken care of.SHAIDA K.
Didn't tell me about additional charges for more than 3 days.Larry M.
Whole time I had it I only had one problem one of the workers at first we argued a little over something however she ended up helping me figure it out so even that wasn’t a huge dealJonathan C. | Expérience générale
I might recommend this site to someone but need to give new staff appropriate training so they can take care of customers when they bring in equipment. Waited for refund on boxes brought back said that would happen later that afternoon employee stated he didn't need any further information he had our contract but credit never refunded. You can't just throw a new employee out to the wolves and just let whatever happen. Don't feel like it was his fault at all should have had proper training.MELISSA C.
Very helpful drop off.David I.
Le client n'a pas laissé de commentaire.Samantha M. | Premières impressions
U-haul was installed without a d-ring which caused it to disconnect on the highway, creating a serious life safety hazard. Zac Ingram, the salesperson, repeatedly hit on Morgan Vance and Madison Vance, the two girls who picked up the trailer. In fact, Zac asked Morgan for her phone number (not for rental purposes), and told her she would be great with his kids. He proceeded to tell them his wife was in prison so there wouldn't be any interference. Last, I was told over the phone before renting that if I picked up the trailer any time on Friday, I could return it any time on Sunday and would not be upcharged, but Morgan's credit card was upcharged on Sunday.Morgan V.
Le client n'a pas laissé de commentaire.Fernanda J.
Le client n'a pas laissé de commentaire.Kariss D. | Expérience générale
Le client n'a pas laissé de commentaire.Megan A. | Expérience générale
Le client n'a pas laissé de commentaire.GARY N.
I filled the tank more than I received but got charged fuel filling.Emrah T.
Facility is in a fairly convenient location to OSU. It is on a hill so I didn't worry about my storage flooding, but also with that, you have to be careful taking the turns in a big truck. Sometimes the lot is empty and easy to maneuver, sometime it's full of trucks making it a tight squeeze. It is not gated, but I felt it was secure. Someone is always there if you need something. Move in was easy. Move out was not bad, but make sure you follow up and get a confirmation right away. Would definitely use this facility again, if the need arises.Andrew P. | Expérience générale
Le client n'a pas laissé de commentaire.Barbra M.
Great experience with dropping off the truck. Quick and easy return.Kent C.
Easiest rental I have ever had to deal with.Victor B.
I was able to rent this storage unit over the phone for my daughter just before school closed for COVID. They sent all the needed information via e-mail and when we arrived the lock was in the unit and we were able to move in despite the office being closed. When we moved out everyone was kind and helpful. I like that the unit was temperature controlled and the cameras made me feel safe and secure leaving our stuff there. We will definitely rent a unit again next summer.Terry B. | Expérience générale
Le client n'a pas laissé de commentaire.John C.
They assured me credit for the dolly I did Not receive and I still have not got credit!!!Diana J.
Le client n'a pas laissé de commentaire.John V.
Le client n'a pas laissé de commentaire.Robert O.
Le client n'a pas laissé de commentaire.VICTOR ALEJANDRO R.
Le client n'a pas laissé de commentaire.Caroline F.
Le client n'a pas laissé de commentaire.Tonja N.
Le client n'a pas laissé de commentaire.Victoria R.
Le client n'a pas laissé de commentaire.Daniel T. | Expérience générale
Le client n'a pas laissé de commentaire.Corinne B.
Busy and no helpGary L.
Le client n'a pas laissé de commentaire.Joel F.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.Kris K.
Le client n'a pas laissé de commentaire.Dillon P.
Super ouick service and lady was really nice.Scott S.
I put in a reservation for a 15 foot U-Haul trailer to use, and then a day later they told me that they did not have one available but I could get a bigger one at the same price. I made the reservation for 10 a.m. and I did not get my truck until 1 p.m. and they said sorry for the inconvenience. Overall I am not satisfied at all because I had to end up paying extra money for a bigger trailer with the gasMelissa Y.
Le client n'a pas laissé de commentaire.MALCOLM S.
Le client n'a pas laissé de commentaire.HUNTER T.
Cut down on the wait time.WILLIAM W.
Le client n'a pas laissé de commentaire.Matthew H.
The staff is rude. They are uneducated.. i was verbally harassed by melissa who received my truck and wrongfully acused and charged of damage to the truck that had nothing to do with my rental. I am currently in dispute with the charges and feel like my dignity was violated by the employees of this location . I was being discriminated because of my latin descent and appearance.luiz D.
Customer service was incredible! Bobby Dee is the best, I know he is in another location but the link received doesn't allow me to rate him in his location. He made the impossible to get us a bigger truck recommended to tow a heavy car. Although we were needing it the same day, he started doing some calls until he got it. He was supposed to close at 6pm but he waited for us until we finished everything. We had to move our things from one truck to another and he waited patiently. Without his recommendations we wouldn't be able to move all the things we wanted including the car. He taught us how to load the car and how to drive it safe. Excellent customer service!Tania R.
Process to rent a trailer took almost an hour! Streamline the absurd amount of paperwork and steps!EDWARD N.
Took too long to check in/out. I knew it would generally take at least 30 minutes before I could get either checked in/out. Not enough staff on hand to take care of customers.Mark E. | Expérience générale
Good set up and easy to use! Just wish the units were climate controlled.Doug J. | Expérience générale
She was by herself and did a great job.DAVID MICHAEL O.
Staff was very friendly. When it was time to close out my unit there was a little confusion but the staff was quick to resolve it and very friendly.kira w. | Expérience générale
The employee was nice and trying to be helpful, but there was a computer problem that would not let us complete the check out. I was there over 1 hour....and that was after completing the online check in. I would encourage Uhaul to study the rental car companies for best practices. I can walk away from a rental car counter in 10 minutes with a 50 000 $car, but it generally takes 3 times that long for a 10 000 $trailer.John K.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Ronald D.
Melissa was very helpful as was the young man that helped me when I returned the trailer. Both very professional. The fact that the location was open on Sunday so I could return the trailer without taking time off of work was the main reason I rented the equipment at all.Terry W.
Le client n'a pas laissé de commentaire.Mark C.
Check in person was poorly trained, contract sent turned out to be a blank document, printer didn't work only had email, contract, chose drop of site for the 24 hour drop off, unable to do so because no directions or contract because of above.Michael W.
Le client n'a pas laissé de commentaire.Rebecca M.
Le client n'a pas laissé de commentaire.Kevin F.
Le client n'a pas laissé de commentaire.JOEL W.
Le client n'a pas laissé de commentaire.Jay A.
Le client n'a pas laissé de commentaire.Patrick C.
Have unit pulled to front of lot for easier hook-upMICHAEL G.
Great experience.James B.
The trailer needed to be swept outKirk W.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.Joshua P.
Check-in was easy and the people working there were friendly and professional. Would definitely rent from them again!Alexis B. | Premières impressions
Le client n'a pas laissé de commentaire.kira w. | Premières impressions
the lady working at the desk was extremely helpful and pleasantAdam C. | Premières impressions
Facility is not secure from a standpoint of gates. There are no gates requiring key card or code for entry.Steve F. | Expérience générale
Le client n'a pas laissé de commentaire.Ronda B. | Online Move In
Le client n'a pas laissé de commentaire.DEBBIE Z. | Expérience générale
Le client n'a pas laissé de commentaire.Lesli Ann Morgan M. | Premières impressions
Le client n'a pas laissé de commentaire.Tina H. | Expérience générale
More expensive than most othersCami A. | Premières impressions
Over all a good experience with a storage unit. Only had a problem with the policy regarding payment/ prorating of unit if moved out early. The property had a couple issues. We had difficulty leaving the unit entry area because of some concrete damage caused our car to bottom out if not very carefully driven over. 4 star rating due to the few minor issues. Staff was always friendly and helpful and knowledgable when inquiring about policies and procedures. Thank you for the help when we needed someone while having to move back to Eastern Oklahoma.Christopher M. | Expérience générale
The facility was not clean when we moved in. Staff member Sam was not friendly, nor helpful. But the lady I dealt with moving out (name?) was very friendly and helpful.Tara W. | Expérience générale
Easy check in experience, unit was ready and clean.Paul J. | Premières impressions
My only complaint is that the door is hard to latch and unlatch. I have to use a pair of pliers open and close latch.Steve F. | Premières impressions
Overall, Uhaul helped me get done what I needed to, but they did not make it easy. It was a hassle from picking up the trailer, to getting our storage unit set up. I wish there were another co. to useTara W. | Premières impressions
I got charged an extra 43 $dollars for mileage for a truck I rented from you guys because it was entered wrong.Luckily I called Uhauls customer service and got my money back. Storage unit was good.Kylee F. | Premières impressions
It needed to be swept out before leasing & the door needs some maintenance in order for it to open easily.Fred S. | Expérience générale
I had a storage unit at this facility and asked for the one month credit but the office person would not give it to me. I moved out of the unit. She got one month's rent but could have gotten more.Brad H. | Expérience générale
We had no problems renting the unit, finding our unit, and getting our things into storage.Leona S. | Premières impressions
thank you, it just became too costly, over the last 12 years, your increases outpaced my pay increases.RENE C. | Expérience générale
Keep up the good work.Malcolm D. | Expérience générale
as good as you would want your storage facilityBRIAN H. | Expérience générale
Samantha was very helpful and efficient. The facility was easy to access and clean.Kathleen F. | Expérience générale
Better than average facility but same disgruntled employees.Brad H. | Premières impressions
Meet all of my needs.LARRY G. | Expérience générale
All is great so far!kristie h. | Premières impressions
We've had numerous storage units at this location. The staff is excellent, particularly Samantha, who is truly top notch and makes it a pleasure to do business with U-Haul!ANN R. | Expérience générale
The person that helped us lacked in customer service greatly. They also did not give me any instructions on what the card was for or that my locker would be locked already.Araya f. | Premières impressions
Good storage facility.Terry G. | Expérience générale
it was great! Positive attitude. helpful. friendly.Wade F. | Premières impressions
A very good experience, Delouris and Don were helpful and very courteous. Will be back if I ever need this type of service againJim M. | Expérience générale
I felt safe going there after hours, unit was clean, staff very helpful, courteous and professional! I would definitely recommend them to others!Jean M. | Expérience générale
All employees were considerate and helpful. Truck was super clean, though the unit itself have a small puddle right inside the entrance. Overall, happyKaleb S. | Réservation
It was extremely helpful and convenient and a great experience all around.Samantha M. | Expérience générale
I appreciate everyone's help and they were so nice. I will be back again when I need storage space again. MerciYolanda W. | Expérience générale
My reservation was moved to a different location without my knowledge. They said they would match the price, but went back on their word; said Melissa would contact me about it, she never bothered.Erica J. | Expérience générale
The U-Box I rented had roaches living within it, without knowing I put all of my things into the U-Box and when I got it back my boxes had been infested with the roaches also. Very disappointed.Taylor H. | Expérience générale
Melissa was extremely helpful, friendly, and did. Not act annoyed when I forgot my keys, or when she had to wait for me to get information she needed. Most def will recommend this place!James A. | Expérience générale
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