Customer Reviews for U-Haul Moving & Storage of Stockyards District

Évaluation :

5

Great service

Évaluation :

5

The guys that work outside like the helpers that hook trailers and inspect the vehicles are way to slow

Évaluation :

2

The rental vehicle was not there. Had to call customer service and get directed to a new location. Was not offered $50 guarantee, so now have to call again to get it all sorted out.

Évaluation :

2

The most frustrating experience at this location. I waited in line to pick up my reservation. The staff gave me keys to trucks that were not accessible. This happened more than once. They should know the order of the vehicles parked. I had to switch vehicles multiple times and staff had to move vehicles blocking mine before I could leave. This was especially frustrating because I had to go to the back of the building multiple times to locate the trucks, only to be blocked. Finally I just looked for the ID # of the truck and asked for that one. Staff should have this information. As a customer I should not be making multiple times to the back and front desk to get the correct truck. As a result I was late for my event. Really bad way to start the day. I will be looking at renting elsewhere.

Évaluation :

4

The prices could be better but overall, it's good with no contract or hidden fees. Insurance should be optional for short term rental. Very friendly staff.

Évaluation :

5

Staff here is always great, vehicles are always clean. Only complaint is that the dolly I reserved was unavailable. Yes I was refunded for it, but it was very inconvenient. They're a pretty basic item that all Uhaul locations should have more of.

Évaluation :

5

This location saved my move today. I booked online at sharwarma place but when I got there it said an equipment has not been reserved to my order. I then spoke to a U-Haul customer care agent who told me sharwarma location does not do after hours pick up and rerouted me Weston. There was no one at sharwarma place to take my call or help. But Weston was magnificent, helpful, courteous staff, knows what they are doing, took the time to explain everything, was professional and courteous. Highly recommend weston location.

Évaluation :

5

When we pick up the van Both the passenger and driver’s windows were open about 3 inches it was raining and the seats and insides of the doors were soaked 😢

Évaluation :

5

The gal who helped me was amazingly fast and friendly

Évaluation :

1

Very sad to trust Uhaul. First time I choose your services and definitely failed to even take care basic rules or policies

Évaluation :

3

It’s too expensive

Évaluation :

1

They overcharged me for kms and could not even explain bill when I asked for clarification. Also had a terrible moving experience and did everything in my power to make proper police report and was only made to feel like I was in the wrong

Évaluation :

5

Great service oriented. Love U-Haul

Évaluation :

1

We didn't get the U-haul on the reserved time & when we asked for the reservation guarantee refund: 1. They bluntly denied to give us that. 2. They suggested to call the customer care if we wanted to get that. 3. They "suggested" us to wait for "an hour". 4. They also hinted there was less possibility of us getting a utility dolly that we had reserved. The staff at this location was very rude and unprofessional, specially the person who was dealing with us was Mohit. I hope UHaul management takes a look on this and takes necessary actions where required.

Évaluation :

1

I would like to express my disappointment with this location. Every single time I've had to pick up 2 Uboxes from this location there has always been an issue. I've been contacting uhaul to confirm with them the order for weeks prior, up untill the day before and for some reason the order wasn't ready. The excuse was that they did not have a double trailer for both the uboxes which means I would have had to make two trips, mind you , the customers home was 30 mins away. And appearantly the ubox location for pick up was changed to a scarborough location 2 days before. This made no se se to me. After an hour and a half, finally the clerk allocated 2 uboxes. We made it to three customer only for the security to tell us that we have less than an hour to do the move because the elevator was booked at a certain time and there were other movers waiting in que. Therefore it took over 6 hours to complete the move instead of 3 hours and caused me to cancel my other plans. If the uhaul location does not have the uboxes ready or a double trailer then DO NOT schedule the customers order for the service provider to show up to pick up the uboxes and they're not ready. I'm very upset and extremely disappointed with your ubox services.

Évaluation :

3

The trailer was not in very good shape ( it leaked from roof and had a hole on metal floor. I had 5 lampshades wet and require replacement - claim process TBD Trailer was not in proper Condition to rent - particularly for a long 1 800 km trip. Rain is inevitable …..

Évaluation :

5

Once again even on a long weekend the team down there at the Stockyards in York on Weston rd never failed to make everything run nice and smooth I was even given an extended rental to complete a job that I had to do with the schedule under pressure the manager Tanya moved some things around logistics and insured everybody got out including myself, I've been using the company for some of my bigger jobs and it's been a godsend being a regular now You get to know the team who are always willing to readjust and tweak to get you out the door and get to work they actually house two storage bases for me as well now for my work material It's a one-stop shop and the branding attitude and overall culture for the company definitely progressively changing for the better down at the location I wouldn't go anywhere else now lol thanks guys

Évaluation :

5

We had a great experience with uhaul as we always do. Very friendly service and counter staff is very polite and accommodating. Thanks again U-Haul

Évaluation :

5

very polite

Évaluation :

2

So many things

Évaluation :

3

I didn't get the refund yet for the pads that I didn't use.

Évaluation :

4

My auto pay is charged to my credit card every 24th of the month, but I'd had a security breach on my credit card so it was replaced. On calling the new card # in last week to U-Haul office the service rep. took new info fine but neglected to assign my locker # to the new card so the payment failed - another clerk called me informing my payment failed and then took my locker # and was able to take my payment immediately. I am not happy that the 1st service rep did not take the information properly and put my payment contract in jeopardy for my locker rental through no fault by me.

Évaluation :

4

Better communication with phone reps and locations rep. I was told one thing over the phone and we had to deal with something different at location. Such as, pick up truck requirements and rates.

Évaluation :

5

The staff who retrieve unit this morning was polite and fast. Yesterday was another lady who was chit chatting nonsense with customers waiting. Im glad not all staff are same. Im lucky the young one cleaning cars reviewed promptly

Évaluation :

5

The lady at front desk was very helpful and answered all our queries.

Évaluation :

4

The only thing that I wasn't happy about was that the gas was almost empty when I picked up the truck. I shouldn't have to go gas up as soon as I pick up the truck.

Évaluation :

5

Staff are excellent!! Place is clean Pleasure to use the services Paul

Évaluation :

2

Majority of the things we had in storage had to be thrown out due to water damage very important documents, memories and clothing destroyed.

Évaluation :

2

The truck was leaking inside when it was raining, it was dirty, the payment machines at the shop weren't working and I'm half afraid I won't get my money back because the payment machine just wouldn't work right and the person trying to collect my payment made me do it 4 times. I don't think I'll be using Uhaul again and I'll definitely warn my friends of the poor quality.

Évaluation :

3

Your system was extremely slow. Spent 15 mins checking out online, only to get an error. Went inside only to deal with more slow systems. Took me about 35 mins just to pickup the vehicle. Not great!

Évaluation :

5

Tanya and her team give 1st class service,

Évaluation :

1

I was pulled over on Trans Canada Highway for having a malfunctioning left turn signal on the U-Haul trailer. Overall staff at 355 Weston was very polite and helpful, but I was disappointed that I was given a faulty equipment.

Évaluation :

5

Mike and sunny were great. Friendly and helpful!

Évaluation :

5

The staff was very friendly and the experience was hassle free!

Évaluation :

5

I was charged for gas refueling even though I returned to vehicle with the same amount of gas I received it in. I am not happy with this and no reply to settle this situation yet.

Évaluation :

5

Overall very positive experience. Would rent again

Évaluation :

5

Staff were very helpful.

Évaluation :

4

Key in truck was slightly sticky at times (notified team when returned truck), coffee stains in cup holders (briefly cleaned to avoid the cleaning fee). Either way, easy pickup and drop off

Évaluation :

5

Beautiful person

Évaluation :

2

I had reserved a truck and two dollies nearly two months in advance of my moving date and U-Haul failed to honour the reservation as they had changed the location of my truck pickup with less than 24 hours' notice to a location that was much farther away from the location I had reserved pickup at. They also did not provide a single dolly (reminder: I had reserved two of them) to which I was provided with a response of "first come, first served". What is even the point of reserving if that is the policy? U-Haul knew how to take the reservation, but they definitely didn't know how to hold the reservation, and that's really the most important part of the reservation. The truck I was provided with was also nearly empty on fuel and was blocked in by two other trucks in the lot, so this required taking unexpected added time to resolve.

Évaluation :

5

Great help

Évaluation :

5

Really Amazing team !!!

Évaluation :

3

Location and people were fine. Truck had 180 000 kms, driver door barely shut, steering delay felt like 3 days, and overall didn't feel safe driving.

Évaluation :

1

Booked storage unit online. Showed up and no storage unit was available. no other units of similar size available. Larger unit was available at a much higher monthly price, staff refused to discount the larger unit. Had an apartment's worth of stuff all packed up and was left with no storage unit because staff refused to pro use the larger available unit at the same price as the smaller one. The location should never have given me the unit or allowed me to book the unit and then they offered no help to rectify the situation.

Évaluation :

1

I had already left a review for my latest experience - it was not up to Uhaul’s standards

Évaluation :

4

Friendly desk server during pickup. She was there just for work no smile no greetings just paper work and done.

Évaluation :

5

I just wanna commend the staff ,they were kind ,accommodating and very helpful. You would want to keep them because they're doing such a great job .

Évaluation :

3

Customer service is poor. They never have truck in your preferred location. Customer service over the phone gives rude vibes. Not the experience I was looking for. Improvements needed badly especially in customer service area.

Évaluation :

1

The facility it self is okay, BUT Uhaul have some policy that is not user friendly and needs some work to facilitate their customers better

Évaluation :

5

I really like how the employees in this u haul Location treats the costumers .

Évaluation :

5

I filled the Gas Tank. I should receive a "Credit" back applied to my invoice ☝

Évaluation :

1

Had a reservation two months ahead at Greenwood Toronto location. Was called the day before by uhaul to confirm. They told me I had to go to Weston location, over 45 min away from my home and much further from where I made my reservation. I was transferred to head office and was told "that is the way it is". What is the point of the reservation if they can send you to any location in the city? I was also told by the person on the phone that I would get an additional 50kms added to my trip and that was not done by the person at the counter. So I ended up paying additional kms fee when dropping off the truck. Bottom line the reservation means nothing and you need to do everything again at the counter. Even the drop off destination and price had needed to be changed at the counter. Dont go with Uhaul, find a company that honors their reservations and compensates customers for inconveniences.

Évaluation :

4

Good day, overall the experience for the second time was very good. For our third time in the future, we will need to have the inside of the windows cleaned for safe visibility as well as the mirrors.Nice to do business with you all and see you again!

Évaluation :

5

Staff at the weston road location were helpful and everything seemed to be well managed and orderly

Évaluation :

5

My UHaul experience was excellent. I used a UBox and everything went off without a hitch! Communication was great except I did receive a couple of emails from the Arizona office with arbitrary pick up times that I had to take the time to call about (is there a bug in your system?). Besides that, UHaul did what it said it would do and that took off so much stress. Fortement recommandé!

Évaluation :

4

Quick and easy pickup and drop off.

Évaluation :

2

I booked this truck at a different location and then my reservation was switched to this location. Extremely hard to access this location, especially in a large moving truck, there is no customer parking so you have to leave your personal car in street parking or the very small Tim Hortons lot down the street, and I was not given instructions on where to actually return the truck in the lot so we left it around the side as the front lot was totally full and staff were annoyed we did that and told us we had to move it. When we asked them to do the reversing into the correct return spot they were annoyed. Would not recommend this location to anyone it's super frustrating hence the reason I didn't not originally book here in the first place.

Évaluation :

1

1. Don't wait until the day before I've scheduled my move to tell me the truck I wanted, the time I wanted it, and the pickup location ALL have changed. 2. Don't give me a truck that indicates an oil level warning. Also, if you're going to give me a truck with an ice-covered windshield leave a scraper in the cab. And don't give me a truck parked so close between two other vehicles it requires a ten point turn to safely get it out of the lot. 3. Don't allow your desk representative to yell at customers because they are being told the service costs one price while they are being asked to accept a higher price on the POS terminal. 4. Don't charge customers the mileage fee because the truck they were given was smaller than the one they needed and the move required an additional trip. U-Haul cost me time and money because they underserved me in every single aspect.

Évaluation :

2

have parking or suggest to consumers where to park. front desk was rude when i asked about parking—wouldn’t even let me finish my first sentence/question

Évaluation :

5

CUSTOMER SERVICE WAS GREAT

Évaluation :

5

Very Good location

Évaluation :

5

Great location and thank you for SUNNY and DONNA to help me out and make experience really pleasure. I was first time at that location and I found people are extremely nice. Thank you DONNA and SUNNY other locations should take example ! From now on I only will use 355 Weston Road !

Évaluation :

5

Nothing to improve the whole experience was great

Évaluation :

5

Very nice staff. Professional and helpful.

Évaluation :

2

Look at the messages sent on the website and app more from the office instead of jumping to a stolen car report. I had an embarrassing experience When I updated the location about me waiting for my other driver since I fired one. I was treated like I was trying to steal the vehicle, which I was not. I did not like this at all, and I would not do anything that would hurt the reputation of my business, which is incorporated as well. I am on the phone with workers often, plus I work from home and home with my three children, and sometimes texting or messaging through the app or website is easier.

Évaluation :

5

Great workers and very friendly

Évaluation :

4

Waive the $20 return if a customer doesn't do the return process themselves. Its just unfair, the process is so long and requires data and a good network. Anyway I completed my return process.

Évaluation :

1

Charged me rent on a Ubox I never even had.

Évaluation :

5

Suni was very nice and helpful!

Évaluation :

1

brakes was down right side strap was broken

Évaluation :

5

I think is everything okay.

Évaluation :

5

people are nice there, good experience

Évaluation :

4

Website needs to advise the location has no parking to leave personal vehicle while using trucks

Évaluation :

4

The concern I have is the online app. What’s the point of filling the online app when at the end you end up with waiting in queue at the shop and the clerk filling out everything from scratch..

Évaluation :

5

Great Customer Experience.

Évaluation :

2

I reserved some items last minute and they for the most part did their best to accommodate me. I notified the staff that the vehicle is at 3/4 of the tank and not the 7/8 noted on the documents. They acknowledged this and I left and returned it as it was. I was subsequently charged for gas that was not in the vehicle to begin with. That was $7 this time but imagine another? That's very dishonest practice. I have video proof from when I first entered the vehicle. This was my first experience but I'm very discouraged.

Évaluation :

5

Tanya and her team were always professional and helpful to me in the years I needed a locker. Merci

Évaluation :

1

An access card would be much more accessible than a having to remember a code. I needed to ask staff for support every time I wanted to access my unit.

Évaluation :

5

I had problems and couldn't pay my late fees but uhaul understood my problem and help me by me paying 25 % of the outstanding bill. They talked to me without judgment and I truly thank them for that.

Évaluation :

5

Thank you for your services and thank you for your being so understanding regarding circumstances. Much appreciated

Évaluation :

5

Excellent and friendly staff. Thank you.

Évaluation :

4

I wish the late hour access had bigger elevators as I had trouble fitting in the bureau and then the bad frame.

Évaluation :

4

A bit expensive...

Évaluation :

3

Not enough parking or loading areas Not enough of the gray dollies for transporting from unit to car Rental truck I used to move out had no washer fluid and alignment was very much off

Évaluation :

2

Main reason for leaving was the rise in the monthly storage fees from when I initially signed up. Did the mobile pickup and dropoff for Uhaul and was not a pleasant experience. I wasted 45 minutes of my booked time at the beginning. I should have been informed that the process takes a long time then I would have started earlier. Same thing at the dropoff. It is a convenient service however its time consuming and this should be conveyed to clients.

Évaluation :

2

There was a confusion regarding my locker size. I got a locker smaller than expected. The staff mentioned conflicting information when I book in comparison to when I got the locker.

Évaluation :

2

I had a good enough experience with this facility until there was flooding and staff had to enter my storage unit to check for damages. They found none but changed the lock on the door. When I came back after a long time abroad, I was met with a very unprofessional staff member who left me waiting over an hour to get a new key for the new lock, but in the end they couldn't find it and I had to return on another date. This was inconvenient. Then, when I vacated my unit I did find water damage to boxes of books. The insurance policy is a long a tedious process which requires receipts for items I bought years ago.

Évaluation :

4

My experience at U-Haul was great. My belongings were safe and secure and I had easy access when needed. My only complaint is that when I originally booked my storage unit, the one I wanted was not available and I had no choice but to take a much larger unit and pay DOUBLE the price of the one I booked which was available online and the website let me complete the reservation - however when I arrived they said it wasn't available and my only option was to take the 5x10 walk-in unit. The website should ACCURATELY reflect the inventory. I was not expecting to pay almost $200 per month when the one I reserved was $79

Évaluation :

5

Always there as you need them. Never failed me. Love the support and independence I have -with the people assets and service !!!

Évaluation :

1

I had to cancel and move on the spot. Unit 3040 should not be sold to customers at the price of an 8x4x8 because it is smaller than those dimensions.

Évaluation :

1

The storage unit I was given was not the dimensions I paid for. It wasn't a rectangular shape and there was a column part of the wall that took up square footage that took up space meaning lost sq footage. The front desk and customer service rep couldn't provide me with an alternate unit and I was forced to cancel. U-Haul should take not that unit 3040 feels like an afterthought and should not be sold to future customers at the price of a 8x4x8 unit.

Évaluation :

4

My only concern is when I called was not told that some units are on the top not walk in. I have never seen that before.

Évaluation :

5

I really appreciated how easy Tanya and the staff made it to move in and leave. I value how hard they work ecery to meet the needs of the client and make us feel welcome. Its because of that i stayed and paid for three plus years. They staff were exceptional at their jobs.

Évaluation :

5

Above and beyond customer service, great help when needed.

Évaluation :

5

Very good self storage I really recommend this place, staff very professional and friendly. Alarms and cameras everywhere so I felt safe there, just move out of the storage because we got a bigger house if wasn't that will keep my stuff there for sure price as affordable for big storage Thanks

Évaluation :

4

I was satisfied with the storage but getting the Truck and auto transport was a big headache, even though I reserved them one month in advance they called me a day before my move that I had to drive 350 km my self to get the auto transport, they promised me they will wave 150$ not only they didn’t wave the 150 on the bill but also i paid 250$ for the fuel that i drove 700km to pick the auto transport.

Évaluation :

5

Perfect company, there was no lock ready in my unit despite checking in online in advance. Is the only thing.

Évaluation :

3

Storage and office hours were so limited to me it was absurd, why is it not open 24 hr? Multiple occasions where I had to stress out about having a uhaul overnight to keep my things because I couldn’t get into my locker.

Évaluation :

1

Unreachable staff; had to call multiple times to get someone on the phone; and even then it took multiple emails and phone calls to get one thing done; inconvenient for customers

Évaluation :

2

When I first rented my locker, I rented a truck with it. I discussed with the desk worker that I'd be returning at 11pm to move items to my locker and return the truck. When I arrived, I discovered the facility was closed and I couldn't gain access. This was not mentioned as a possibility beforehand by any member of staff. In order to resolve the issue, I had to contact a U-Haul representative from Texas to have my rental extended and had to spend money on an overnight parking space for the truck. The next day when I arrived, I found the locker I'd been assigned had a broken door. It was not and could not be closed due to the damage. I went to the office to request a different unit. I was told there no units of the same size available, but that I would be switched to a different locker at the same price of $89/m. When I received my bill, I discovered that was incorrect and I was being charged greater than $150/m. If I were informed of this initially, I would not have chosen that option. It took nearly two weeks for me to get in contact with a manager to correct the invoice. When I was finally able to contact a manager, I was told the price continuing onward would be $150/m. When I arrived to pay my bill the following month, I was charged greater than that amount. On this occasion, the desk worker put through the correct charge without much trouble on my end. However, that error should not have happened in the first place and I should not have had to reach out to the office to pay my bill when I had set up my account through the U-Haul app to be payable digitally. Additionally, the office area at 355 Weston Rd is not wheelchair accessible. Though there is a ramp to the door, it is not possible to open the door and exit the building while using a wheelchair. I have a dynamic disability, requiring differing mobility aids at different times and when I arrived in a wheelchair, I needed to request assistance from desk staff to open the door for me, reducing my dignity and independence, and leaving business unaligned with the Ontario Accessibility Standards and the Accessibility for Ontarians with Disabilities Act 2005. I hope you will review your staff training so they are aware of costs that will be put upon customers, and that you will review the discriminatory inaccessibility of your building so your business can align itself with provincial and federal standards. Thank you for providing me with this opportunity for feedback

Évaluation :

4

The first unit I attempted to move into (had reserved) had a blue liquid leaking from the adjoining unit. It also had a pipe that removed storage area that had not been noted in the reservation info (other units noted pillars in the unit). The staff were quick and helpful in assisting with securing a new unit for me. The service was very good. Access hours for loading dock access could be extended on Sundays. This is a major moving day for many and there were many other customers making use of the area on Sunday evening while I was there. Overall I was pleased and impressed with the facility.

Évaluation :

5

Great staff, give them a raise!

Évaluation :

1

Loading dock sliding doors were broken so me and my 80yr old father had to lug heavy stuff up sets of stairs, vary unhappy about this

Évaluation :

5

I love storing my things in this facility! Always clean, well lit and accessible. The staff have always been friendly and helpful

Évaluation :

1

I went 3 times to the U-Haul store, on Weston Road, in Toronto, to know and rent a storage. The attendant showed me the options and for my need the ideal size was 5'x7', $ 84,95 per month. As I did not have the desired size available at that time, I checked it on the internet until an availability appeared and booked it. On Saturday, April 29, I went to the store to make the deal. We confirmed again the information, size, model and values and made the payment. After everything was done, I went to the storage to see the location, on the way we found the employee who attended us initially and he accompanied us, when he arrived there was an employee cleaning and we thought it was strange, because our storage would be at the top and they said it was the bottom one, the smallest. Then all my annoyance began, because they wanted to convince me that it was the same storage, that it had the same storage size!! What do you mean? No one is stupid, of course it was not the same size, it was the smallest, 5'x5', and they tried to convince me and say that it was 5x5x5 and not 5x5x8, at no time of the 3 times I was at U-Haul they told me these differences, they showed me only 5x7 and 5x5, This is a deception, misleading advertising from U-Haul, I have the photos here of the storages that you have on display in the stores. Anyway, I went back to the office and talked to the manager, who just didn't care about the unpleasant situation I went through and the wrong information that the employees gave me too, and she just told me that that size of storage has not been available for a long time!! Unfortunate!! So why did it appear on the availability website? I made the reservation!! And if I wasn't available, why didn't they inform me when I got there? And on top of that they tried to convince me that I was wrong?? Did they fool me? Of course I canceled everything and I am very disappointed with U-Haul's service.

Évaluation :

5

Access code often didn’t work but staff were helpful.

Évaluation :

5

I stored my furniture and items here for a year and a half. It was so convenient, very well kept and safe place. I chose the temperature controlled units and it was great because I had no damage to my items, and it made moving items in and out (on many occasions) easy for myself and others helping me move. Highly recommend !

Évaluation :

4

Not enough parking always had elevator problems, a few of the dark colored girls were rude.

Évaluation :

5

Very clean. Friendly and helpful staff.

Évaluation :

5

The staff was very friendly and attentive to my needs and they were very professional and they welcome you with great admiration.

Évaluation :

5

A very stressful move day for me. A glitch with my reservation that could have been disastrous, was handled courteously, expertly and to my satisfaction.

Évaluation :

5

Several times I couldn't get into the bay because a Uhaul pickup truck was parked in there. The sliding doors didn't work and it was extremely hard to move out some of my stuff through the door (once I was lucky that a staff member was there and they helped me).

Évaluation :

5

Super satisfactory

Évaluation :

1

My experience at this location was abysmally disappointing enough to swear of U-Haul for any future consideration and compels me to warn any friends from ever using your company again. Over many years, I have utilized your rental vehicles, but this 14 month locker rental has me rethinking. Upon every attempt to acquire the attention of your service people at this location, I've had to wait un unimpressive amount of time. Yet behind the large, so-called "one way" mirror that leads to the back room, I could always see the employees chatting among themselves, sometime typing away on their phones before acknowledging me waiting patiently for their service. And when they finally did come into play, they'd walk to the desk, even if I was all alone waiting and simply bleat "NEXT!" Purely unacceptable customer service. Lastly, your policy of non-refundable payment on a prorated basis sickens me, I paid $200 for 2 days of storage for the month of December. You should prorate a refund for days unused. Sickening that you don't when your competitors do. I'm happy to tell you that I will never use U-Haul again and will overtly go out of my way to dissuade friends from using U-Haul. Please feel free to call me for further complaint. Sincerely, Brenn Seldon 647-993-0851

Évaluation :

4

Everything went really well with the uhaul truck rental - no complaints there. My only issue was I reserved a certain storage unit that when I arrived on site to finalize was no longer available….so i had to rent a larger more expensive storage unit after much time spent in the office working to sort this out. Not sure what happened there but the process caused delays with our move that was a bit frustrating. Moving our things into the storage unit went very smoothly.

Évaluation :

5

Great staff, clean facilities great experience.

Évaluation :

4

You should have more than an average 2 agents in the office The line up is too long

Évaluation :

5

I've been a customer for over 3 years for storage, and rented multiple trucks, vans and U-boxes over that time. The staff have ALWAYS been patient, friendly, accommodating and supportive - I've seen that with other customers too. I really appreciate how the processes are evolving to be more self-sufficient (from rentals to storage booking), and I am more than happy with my UHaul experience.

Évaluation :

4

Access hours are really terrible. The loading dock should not be closed by 5 on any day, especially the weekend. Uhaul's saving grace is that they have great staff.

Évaluation :

3

Closes too early Lines too long Hard to get on the phone

Évaluation :

5

Was good people there thanks

Évaluation :

2

- We were given an elevated unit (without warning or justification) when in fact our reservation was for a floor accessible unit - Only after we asked to cancel our contract we were given an at level unit, but smaller - No freight elevator in service! - Long waiting time at customer service

Évaluation :

1

I was forced to pay for a larger storage space even though I had reserved a small one because this location seems to prioritize walk-ins over reservations and "ran out" of smaller storage spaces. The staff was extremely unhelpful, unaccommodating and rude. I would not recommend this U-haul facility to anyone.

Évaluation :

4

The elevator was broken,the other one was too small. Special thanks to Tanya Bryan,she did a great job in my check in and check out, she's simply the best. Robert

Évaluation :

2

Facilities were great but general manager was less than professional and helpful. Also loading dock doors locked after hours making use less than possible with 15' and larger trucks.

Évaluation :

5

Excellent

Évaluation :

3

I was pretty disappointed with the dimensions and location of the locker (ie not at ground level and very awkward to pack). I rented a 5x5x8 locker and it is not that size. I had to store a queen size bed, which is heavy, but not rigid. The bed does not fit neatly within the locker due to the smaller dimensions and I had to lift it up to the second level up some risky moveable steps. Because the door was not 5 feet across, the interior dimensions not 5 feet across and the locker was almost 6 feet above ground level, it was extremely difficult to put my bed in there. Because I had to store my bed on an angle in the locker, I will not be able to store much more of my stuff in there. It is what it is. Place is very clean (although the rodent trap in there makes me a bit nervous - hopefully nothing dies in there and stinks up my mattress and the small amount of clothing I was able to store); staff is nice and friendly; the facility seems secure. I'll still rent trailers and stuff from UHaul, but I probably won't store stuff there anymore.

Évaluation :

4

Late fees should be disclosed and the option to set automatic payment should be asked to the customer

Évaluation :

5

Excellent experience with the staff. The girl took me to the storage and showed me around in person. She gave me clear instructions. The hallway, the elevator, and the storage room are well maintained. The entire storage building is well designed to every detail.

Évaluation :

1

There's no level of accountability from uhaul. They somehow messed up at every interaction I ad with them: truck being late, rental equipment not being available, passcode for after hours access not working after being set up, being charged for a second day of rental due to not being able to store my items in the storage unit since the password they gave me was wrong and having nowhere to go (I was told I wouldn't be). After all this I was told it's my fault for sleeping in the truck nearby instead of spending money on a hotel, I was told to "figure it out" when calling for support about my passcode for after hours access not working (they set up the wrong one instead of using my phone number). Nobody there really cares about you as a customer or even a human being for that matter. But the staff at the location was nice and friendly though. Rent at a nearby warehouse.

Évaluation :

5

Tania has a great crew. They all demonstrated a willingness to make my experience a very positive one. And then they did so by providing solutions that actually worked. I really felt like they wanted to help and was very happy they made it work for me. Thanks to Tania Kim, Michael, and Sharlise(?) the lift driver. Great crew.

Évaluation :

2

I had the worst experience with Uhaul Storage from day 1. Customer service is absolutely horrible, just trying to get in touch with an agent is impossible. All my things were damaged in a flood caused by Uhaul and even then was I treated very badly. I would never do anything related to Uhaul ever again

Évaluation :

5

Great facilities and service. Thanks LC

Évaluation :

1

Rep "sold" me a unit explaining that it was the expected size and even showed me in person the sample unit in the showroom, we agreed to go ahead. He gave me a price, I did not check, started the billing cycle and he proceeded to charge my card. Then a couple days later we brought our boxes up only to find that 40 % of the unit was inaccessible due to concrete bulk head and roll up door interior. We wasted days and hired help having to relocate to another unit, promised to be the same price. AFTER we relocated all our stuff they automatically charged me more saying "well it's a bigger unit" without agreeing with me first. AGAIN wasted a week and had to hire help again to come and remove everything as it was not in our budget and frankly the service was horrible. Staff would stand by with a blank look while the elevator didn't work, and said we had to walk around the building to get them to find help at the front desk, all while she was standing there doing nothing holding a radio and a mobile phone. Doing nothing. Wandering around checking her phone doing who knows what but defo not customer service. I've never had such bad service anywhere. Wasted at least $300 on nothing and 10 days of redundant service and waste precious time trying to move house - setting me back at least 2 weeks timeline besides the wasted money. Total waste of my money and time. I'll be making the same complaint public on Google and BBB.

Évaluation :

3

Over the course of eleven months, my locker experienced two floods. The first time, my locker was moved to another location **on the same basement floor**. It was bizarre, since that didn't fix the issue. Two months later, my locker was flooded. Again. With sewage. It was awful. I lost a few boxes. The management did not offer to compensate me, or to move me to a locker that would be less prone to flooding. The flood issue has been subsequently fixed (so they say), but I would not recommend this storage facility.

Évaluation :

5

Words cannot express how thankful and grateful I am for the people that work at this location. Most especially the manager Tanya. Thank you for your patience understanding and kindness. Thank you to everyone that i came in contact with here at 355 weston road. I thank you from the bottom of my heart. May you be blessed in your journey!

Évaluation :

3

The first time around the experience was great! The second time around we found we had to wait a bit because the sliding doors were not open we ask two times the first time around and then when we went to go grab our things to give them time to open to get to our truck the doors were still not open. I had to go to the front desk to ask again. Overall I enjoyed my experience there and they kept my items safe when I needed. I would recommend uhaul and storage again.

Évaluation :

3

Some of my items got wet and some of them even developed mould while in storage. Other than that, it was a good experience. Merci.

Évaluation :

5

Donna and Kim at Stockyards made a very difficult move a truly wonderful experience. I regret that I didn't ask all of the staff who I dealt with for their names because they were all great. I had a very positive experience from the moment I walked in the door and it continued until I left. At every turn I was treated with, not only respect and consideration, but they were so, professional, such decent people, and so kind to a customer who needed help. And they did it with a beautiful smile, laughter, and such sweet kindness that I will never forget it. Never. U-Haul has set the standard for excellence in customer service and I am a very, very happy and satisfied customer. It was so nice to deal with real people and not an online form. Thanks, Kim and thanks Donna for making what could have been a nightmare into a sweet dream instead. I really, really felt that they actually cared. Bravo and thanks, again.

Évaluation :

3

Hours of access are not consistent or well.communicated. Never received free first month with rental of uhaul truck. Felt a little scammed.

Évaluation :

5

Best uhaul facility I have seen

Évaluation :

5

A big thank you to Tanya, she is so good at her job, and incredibly helpful as well.

Évaluation :

1

Worst storage space. Flood damaged my belongings staff was so rude

Évaluation :

3

I ended up not storing with U-Haul because the only available unit in the size I needed was only accessible by using a step ladder which made me feel unsafe. I canceled my unit after seeing and trying the step ladder.

Évaluation :

4

I was moved from an existing unit to a larger size as one became available that was better suited to my storage needs. Tanya Bryan was very helpful under the unforeseen circumstances which made the move necessary and timely. Tanya went above and beyond the call of duty to ensure that we had all the assistance we needed to make the move seamless.

Évaluation :

2

Within the first 48 hrs of moving my belongings into your facility I received a notice that my unit which is on the top floor may have flood damage.

Évaluation :

4

At this location, not bad. Should have my lock in the locker like they said id get but afterwards they gave me one so that was ok. I booked a truck to the Parliament location in Toronto and my truck wasn't ready, there were none available. I got sent to the East York location..i wish everything was more prepared I had to do some moving in the west.

Évaluation :

5

Excellent price

Évaluation :

1

I've used uhaul for two long haul moves and paid thousands of dollars to them in the past month. Uhauls booking system is filled with errors and misscommunications. Both of my moves where very stressful (naturally) and having uhaul representatives not able to find my reservation to assist me/ reservations not being properly connected caused a domino effect of problems . There was an internal system error that delayed my move by a day. I ended up finding a hotel to sleep in for the night and paying extra unplanned costs. Calling the main uhaul number I am being transferred to different folks who aren't able or willing to help me in my dispute. I was informed that even though an internal error caused this issue I would need to speak to the general manager of Toronto to settle my dispute. When she called me from +1 (416) 335-1260 she said her name was Karen. Her demeanour was very defensive and rude. She hung up on me, when I called back I spoke to a person named Donna who left me on hold for an hour of complete silence and never called back Every in-person interaction I've had with uhaul customer service at Stockyards location has been great - calling in for assistance to the main uhaul number has been a nightmare. I am left with the impression that because I already paid my rental fees there is no real interest in assisting me Very appreciated of the folks in person at the location to assist. They were amazing help along the way - But I am very disappointed and sad to say the least about Uhauls system for following up post-move to settle disputes. Because of this I am left with a poor experience and do not feel valued as a customer

Évaluation :

3

The main problem I had using this service was that you did not accept visa debit for online payment. This made paying for my storage unit a complete hassle and waste of time. Multiple times I had to take time off work and go out of my way to pay for my storage unit in person rather than online or on the phone. I personally wouldn't recommend your service to anyone who chooses to pay with visa debit opposed to a credit card. If you fix those issue I would though.

Évaluation :

2

When I called specifically told them that I needed a unit to put a Queen size bedroom set they reserved a 5 by 5 by 5 it were a small box that could not even put my dresser. So when I went to check in I asked the lady at the desk if it would be big enough to hold my queen size bedroom so she took me to show me the size that they reserved on phone ,it were not what I needed so she gave me the bigger size a 5by 6by 7 but it too small. I think they should educate there employees of the sizes appropriately for customers description. Also there were not enough moving cart for a search a big and well known facility. There were only 4 carts and numerous people were moving. The alarm keeping on going off when using the elevator even when you put the code. Also there were no one to assist you at the facility everyone is at the office only one person at the front desk the to help the customers and we had to wait about an hour to get help another person, while customers coming and going because of the long wait time.

Évaluation :

5

Tanya (the Manager at the Stockyards location) is excellent. Anytime I had an issue or concern she handled it immediately, to my satisfaction and ensured that I felt like a valued customer. She is organized, helpful, able to remain calm but firm when dealing with difficult people or situations and an absolute asset to the uhaul brand. She deserves to be recognized by uhaul for all her hard work. I will highly recommend the facility to anyone looking for storage.

Évaluation :

1

my access code was blocked by mistake. i asked for 2/4 hour access to storage unit and didn't get it. the truck did not have dolly and blankets in the truck which i also paid for. I had a discount code of $50 and the front desk did not know how to add it on.

Évaluation :

4

Even though I had made an online reservation, when I arrived, I was told the unit was not available, with walk-ins given priority. Fortunately, another similar size unit was available. It worked out, as the unit I thought I was getting needed a ladder to access it and we had several heavy pieces of furniture. Parking was confusing but ultimately manageable. I think the U-haul website should mention that some lockers are accessible only by a ladder and should also mention that walk-ins are honoured over reservations. Other than those two suggestions, this particular site is very, very nice and I would recommend it to others.

Évaluation :

5

All the staff were exceptional and friendly. Give them all a raise

Évaluation :

1

U haul Toronto weston road location : very poor customer experience, the staff is super unfriendly, barely answering the questions, not smiling at all, looking super mal and annoyed if you dare asking a question. also , the area where you are supposed to unload the truck is SUPER TIGHT , getting into the warehouse was a headache, there is barely enough room for a car. The cart are super small very very poor experience,

Évaluation :

4

The toilet is a big mess and not clean beside there is only one for women and men for all the clients, i recommend to make at least 2 washrooms and schedule a daily cleaning service for them under close supervision. I want to take the opportunity to thank Mr. Sunny for all his help, i highly appreciated his advices, info, and follow up to make sure i am comfortable.

Évaluation :

5

Staff are super nice and helpful

Évaluation :

3

Would love to give a higher rating, but.. I booked online on the 25th of October, for a move-in date on the 26th. I figured I have all day of the 26th *as is convenient for me* to store my belongings.. makes sense right? I received a voicemail on the 26th at 3pm from staff saying that they assume I've moved out and will be cancelling my storage unit. WUT? So I called back within 10 min saying, no, please leave my unit for me I just haven't had the time to come and bring my belongings yet and I've only just booked the unit the night before! I would probably be there later that evening, as I understand storage access hours are until 10pm. They said no problem. I get to the facility at 7:30pm with a truck full of my things, only to find that my access code is denied as well as there is no lock for the unit I booked. I can't talk to anyone about remedying the situation because office is closed, and head office (although available) obviously can't help get me in to my unit. So I have to go back home and unload everything that I had loaded up, just so I could repeat the process the next day when office opens. Frustrating obviously. Either your online booking system has some bugs, or the girl I talked to on the phone that afternoon didn't do her job. I would like to say though that the staff member who helped me get in on the morning of the 27th (and had served me in the past for other services) was lovely, and this woman deserves a raise.

Évaluation :

3

Staff are very laiser faire about everything, frequently no one is behind the desk. Alarm system is not working properly most times.

Évaluation :

5

In regard to question number 6. It's very clean from one perspective but the other perspective it isn't. The mop head is extremely musty. When using the mop the whole place would end up smelling musty. Would highly recommend getting a fox washing machine and dryer to wash and change the mop heads out or just put a new mop head on every 3-4 weeks. Also after using the mop store it upside down so it can dry, don't leave it in the bucket (can't dry in the bucket). Overall, customer service, access, security was great, thanks so much!

Évaluation :

2

My stuff got some bad smell from the rat poison placed in the Uhaul storage. Also the manager is unprofessional and screamed at me just for using the garbage bin for regular waste. She was very disrespectful, and makes the whole experience terrible.

Évaluation :

5

The storage is really clean. And Manager, she is awesome and very helpful. 100 % recommend this place to my friends.

Évaluation :

1

My storage unit was slanted. I didnt receive the full 5x5x8 because of this. You should do a walk through with the customer when they rent the unit. I wasnt loading it until after hours and didnt take a look at the unit until then. Since I loaded after hours there was nothing I could do, no staff to contact. I had to throw out a bunch of my furniture. I will never be using Uhaul for anything ever again.

Évaluation :

5

Best location I have ever dealt with in 40 years!

Évaluation :

5

The storage unit was clean and big enough for my stuff to be stowed comfortably. The whole of storage building is clean, well lit and inviting. The front desk staff service was a bit slow when we first went to rent the storage when even we were just about 4 to 5 people in line. Apart from that staff were very helpful and professional. Merci.

Évaluation :

1

there were customers moving out blocking the docks and the driveway which made our moving out delayed over an hour. Your office employees did not deal with those rude customers and let them park their truck in the driveway anyway. They were also using all the building moving equipment and hoarding the elevator for themselves. You need to put up instruction rules on the use of the facility and not allow people like to act this way. We pay movers by the hour and this was a waste of my time and money. If you fine those rude customers they will stop acting this way but ignoring this behaviour will make you lose customers like me.

Évaluation :

5

Very kind and hard working staff, but they are under staffed some days and I see long line ups of very frustrated customers. Fix this!!

Évaluation :

5

Tanks you.

Évaluation :

5

Thanks guys.You are awesome.

Évaluation :

3

Customer service is extremely slow. It's difficult when you have only one representative and someone has a complex issue, leading to 30-45 minute waits for other people requiring simple tasks. Would be beneficial if others working could. Open a second window vs doing Tim hortons runs etc. The customer service rep helping was very friendly, not necessarily her fault, but there were like ups all morning.

Évaluation :

3

Had a decent experience with my unit while being there, but first getting it we had a horrible experience. First of all-I was told that there was the size I wanted and that for sure it was there when I came back to move my stuff in… and then I came back another day and there wasn't any of the size I wanted. I had to get a bigger unit and pay way more which I wasn't impressed with whatsoever… but I didn't have a choice. Also along with the inconvenience every time I was in the store waiting to talk to people-the wait time was ridiculous and honestly the staff were slow with doing things. Especially when going to rent a trailer or truck. Other then that I had a good experience. Never had a problem accessing my unit or anything along those lines.

Évaluation :

5

I was always surprised at how easy everything was - from initiating the rental, to accessing it, to leaving. There was no tedious bureaucracy or complicated channels to go through, and the staff were always super helpful. I commend U-Haul for having a fantastic system together, and would return in the future for storage needs.

Évaluation :

5

Very good. Sonny was very helpful on move out day.

Évaluation :

5

I am very happy with your service !!! Excellent !!

Évaluation :

5

The staff were helpful and professional all the time. Sony and the lady at the front desk were outstanding and helpful. The best Storage in GTA.

Évaluation :

4

Only negatives: Unecessary difficulty and inconvience having no ramps into storage building. Single Elevator slow. Otherwise very good.

Évaluation :

4

My only criticism was that I paid a full month but we checked out on the 29th, we had understood that it was going to be credited upon pro-rata number of days as we paid on August 23rd

Évaluation :

5

Need proper parking in the front

Évaluation :

4

You need more karts for the customers.

Évaluation :

5

The staff @ this location are exceptional. Considering their returns are likely in need of cleaning and maintenance they work hard & have exceptional customer service. I use several uhauls across the province.

Évaluation :

4

Rude staff at the counters. Need more phone operators

Évaluation :

5

Staff was very nice, patient and understanding. They took the time to help me get what I needed.

Évaluation :

4

Our experience with this storage and staff was great and I would probably give it all 5 stars and rave reviews if it wasn't for the unfortunate ending. We came yesterday to empty our storage since it was no longer needed. When the elevator door opened small dishaveled man carring plastic bag came out. Some liquid was trickling down from that bag and when we entered the elevator small puddle of brownish liquid was on the elevator floor.The stench was unbearable!!!! It smelled like stale urin. Awful!!! I have told two staff members about it. I believe one staff member told the small disheveled man to pick up that stinky plastic bag which he just left by the automatic door of the storage facility entrance. However, no one cleaned the elevator floor. The stench in the elevator was so terrible that every time we had to take it to get our stuff out was nauseating.

Évaluation :

2

The unit i received had a column in the middle, making it practically unusable as it was only a 5x8. I couldn't even fit an office chair to the back of the unit. On July 30 around 9pm: broken glass everywhere on the 3rd floor ground making it unsafe to walk without sturdy shoes

Évaluation :

3

I've only ever had great experiences with your staff. In fact, when I closed my account with you I had the most lovely person help me do this. However, I brought my stuff home and I found many dead cockroaches in my boxes. I have never ever had cockroaches so this was distressing and made me worry that some had crept into boxes and would infest my home. As I'm sure you can imagine this was very unsettling. I'm still worried about it. What do you recommend I do? I've taken everything out of all boxes outside and wiped everything down but I'm worried.Thank you for your attention on this. Warm regards, Jenny

Évaluation :

4

Just locking parking space for customer. Inconvenient to drop the boxes if docking station is occupied or the car drop off station.

Évaluation :

2

Our unit was recently affected due to the flood in the facility. We did appreciate receiving a phone call from the front office to check for damage. Based on the watermarks on our items, there was at least a foot of water in our unit. We paid for the additional insurance provided as an option by U-Haul and were encouraged by the front office to file a claim. We filed a claim and it was immediately denied because U-Haul told the insurer the flood was caused by the city sewers overflowing and this was not covered by the insurer. Did U-Haul file a claim with the city if this in fact was the cause of the flood? Did U-Haul offer to pass on any compensation received from the city to those tenants affected? Did U-Haul offer any compensation for our inconvenience and time clearing out the unit, throwing out hundreds of dollars worth of property and trying to salvage what we could? (but honestly, we didn't know what was in that water...) No follow up from U-Haul at all. Basically we paid for additional insurance (again offered by U-Haul) which isn't covering any of our losses. It seems like the customers are the ones out of pocket from this and we had no recourse but to stop using the facility altogether.

Évaluation :

5

Customer service Samyra os a great person to deal with She took care of us.

Évaluation :

5

Tanya has been there everytime to help and she's continually made moving and everything a breeze!!

Évaluation :

5

All of my interactions with staff during my rental was excellent,

Évaluation :

4

Customers should be given an option to select the storage unit they prefer on a first come first basis. Based on age, customers would need extra assistance to store items on the upper storage lockers. This was challenging and not informed to me/hard to pre-review before I paid for the unit.

Évaluation :

2

The biggest issue was that for some reason my automatic payments inconsistently seemed to go through (despite using different cards and payment methods) which meant accruing late charges pretty much every other month.

Évaluation :

2

Someone tried to break into my unit!!! Someone tried to cut through the metal latch. They didn't get through all the way thankfully. But I couldn't get into my own unit because they broke it so bad. Staff on site were helpful in helping me get into my own unit with tools. But there is definitely a serious security flaw at this facility if stuff like this can happen. Would not recommend this facility due to this poor security. And is anyone going back to look at the video footage of someone trying to break into my unit? Should a police report be filed? I'm pretty sure you guys are just going to forget about the issue. But it will surely happen again if you don't improve security.

Évaluation :

5

Thanks to Tanya and support staff for all your assistance.

Évaluation :

5

My experience with U-haul Stockyards over a few years of storage and vehicle rental has been top notch. Best staff, so helpful, friendly and go above and beyond to solve problems and get things done. Thank you!!

Évaluation :

4

Staff were very attentive and helpful during stressing times.

Évaluation :

5

It’s convenient to have storage at UHall.

Évaluation :

5

Overall, good experience. I wasn't clear about where I was supposed to enter my passcode when leaving.

Évaluation :

5

The Manager Tanya was a wonderful person and really helped me out, the uhaul computers were down that day stressful as it was Tanya kept an amazing composure and the rest of the staff was great too Donna and another girl working were very helpful also. Great Team!

Évaluation :

2

The website borders on useless. I still cannot associate my locker with my account. Staff at this location are very helpful. Everything worked perfectly the first time I rented a locker. Website stability must be addressed.

Évaluation :

5

The person who checked me in was very nice and patient. She gave very clear instructions to access the facility (down to which parking bay was best for the truck I rented). The dollies were super convenient and appreciated. The place felt very clean and well cared for and the floors were so smooth for moving dollies - really great. Only one point of feedback: The elevator door closes as soon as you exit, which was difficult for us moving the dolly into the elevator as it closed on us a few times. Would be better if the door waited a little before closing. Also it would be nice to have another elevator for busier days so there is less waiting, but that is a smaller detail. Thanks and well done on the great service and facilities!