Customer Reviews for U-Haul Moving & Storage of Stockyards District

4 283 évaluations

355 Weston Rd   Toronto, ON M6N4Y7
(South of Rogers)

(647) 497-5728

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 5/23/2022: 7h00 am à 4h00 pm

Services dans cet établissement :

Pour nous contacter

(647) 497-5728

355 Weston Rd
Toronto, ON M6N4Y7
(South of Rogers)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 5/23/2022: 7h00 am à 4h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam C. 
Évaluation :
5

Keep up the good work, knowledgeable and friendly staff..very helpful

Davanad K. 
Évaluation :
3

just one cool staff working at the desk on Sunday morning when there was line up which last a min 25 min. for any question. 2- the gas indication told me is 1/2 which was less. I grove 10 mile . I returned in 2 hrs back . the gas indication was over 1/2 but I was chared 6 lit. to me it does not look simple mistake . it could be a sysytematic abuse of Trust of customer and UHAUL reputation at large. pls take attention to the matter. I have the pic to prove it . best //Saeed

SAEED S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dane M. 
Évaluation :
5

Easier check in and check out.

Justin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario N. 
Évaluation :
5

Very attentive staff. Can't say enough about this location. Even though I use U Haul infrequently I'm never worried about getting what I need.

Richard R. 
Évaluation :
5

very easy quick transition ... helpful and very nice people

Roberto F. 
Évaluation :
5

There wasn't a single delay in the whole process.

Lucas M. 
Évaluation :
5

Overall I was very happy with the service very friendly staff quick and easy. Keep up the great work. Thank you U-Haul

Harry P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
3

Nice manager. Office is a bit run down. But people were good. If you are dropping off a trailer like I was you should be able to drive up and disconnect. I had to drive around an park trailer.

Stewart E. 
Évaluation :
2

customer service rep was not very kind. Also I left a set of earphones in the truck and it is impossible to reach someone at the branch.

Ali Y. 
Évaluation :
5

One person said I couldn't park there while renting the truck, I moved my car to side streets, when I got back to return the car there was several regular cars parked there. 🤷‍♂️ Sunny helped me checking out the car, was quick, efficient and clear, thank you.

Danilo F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kristen N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kwasi O. 
Évaluation :
4

Drop off and pick up crew where very nice. Overall great crew!

MICHAEL M. 
Évaluation :
5

Great staff. Kind and helpful.

Jonathan B. 
Évaluation :
4

I have rented many vans at this location, and without fail the check in takes far too long, I dread renting vans because of this. The van was clean but it had a very powerful scent in it - like it had been doused in triple strength Febreze. It was unpleasant and impacted my enjoyment of the rental.

Alison M. 
Évaluation :
2

When emailing customers that vehicle is ready for after hours pickup ensure its actually ready. Confirmation email sent stated my vehicle was ready, however when I tried for online pickup it stated to come back when location was open for business

ANTONIO S. 
Évaluation :
5

have short term rates - for example instead of daily rate. - If I need only 8 hours for the rental - have have 8 ,16 24 hour rates

MICHAEL J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Breanna T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Greg L. 
Évaluation :
4

Cen be mach better ef we can live aur cars on Your property when we're rentin vehicle from your place...

ANDRZEJ T. 
Évaluation :
5

Good and professional team

Imran Y. 
Évaluation :
5

Agent was great, thorough, patient, professional, knowledgeable, efficient. Had to get my own dollies this time which took me longer but then I didn't get charged for supplies I didn't take. Good experience although they were late opening.

Joan G. 
Évaluation :
4

Service people were very good. Maybe add one more person to your staff as there was only one and later two employees.

Pedro M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIAN H. 
Évaluation :
2

I have used U-HAUL services before but this time everything was chaotic. The truck wasn't ready, the dollies were not in the truck, the truck was in the middle of the parking spot so I have to ask the employees to move two trucks to let me through. I booked everything online in order to avoid lines and I still had to go in line to ask for the dollies that were missing, the bumper of the truck was busted and every time I turned the tire touched it and made it hard to turn, which is a hazard by itself; and lastly, the inside of the truck was really dirty with food on the ground. Not the best service this time...

Rodrigo J. 
Évaluation :
5

Everything was perfect.

Karan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eudora A. 
Évaluation :
5

The customer service person at this location was one of the most amazing and kindest person I ever encountered. She did not have to help me out but offered to do it before I even asked! Thank you so much!

Yara K. 
Évaluation :
5

The best customer service ever

Bruno B. 
Évaluation :
5

I travel very far to this location 355 Weston road, the best staff and always so accommodating.

nathaniel S. 
Évaluation :
3

Manager was great but her employee was not helpful at all. We had rented a storage unit online with move-in the same day when we got there, unit wasn't available and the guy didn't do much to help. I had to get a smaller unit for the same price, what a rip off. Guy seemed confused as well.

Audrey L. 
Évaluation :
1

Worker can't provide the charges brake up instead confuse more and ask to wait for 24 hours and come back.

Vaibhav K. 
Évaluation :
4

Very polite staff at this location, particularly the young lady who checked me in.

Mark R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LIWU Y. 
Évaluation :
5

I am a customer at the Stockyards for many years now.

Aires Whytton S. 
Évaluation :
4

The two guys at the counter was great help .

Laglenda J. 
Évaluation :
1

Horrible experience My storage reservation didn't appear in their system I had to beg for service and help I will do my best not to do service with UHAUL again

Roy S. 
Évaluation :
1

Poor customer service and no detailed receipt

Aaron L. 
Évaluation :
3

My issue was not with the moving truck, the issue here is the customer service when returned on a gas gauge location and the extra gas charge. When I picked up the truck the gas gauge appeared to be at half and the paperwork gas area highlighted indicated to be the same. So when I returned the truck I made sure I added what I used and the gauge was in the same location, at the half point. Unfortunately for me when I returned the truck I was changed an extra $18,37 for gas because they said it was at the 9/16 mark not the 1/2. This was so small of a discrepancy on the gauge and is so minuscule you would have thought for customer service they would have just let it go or said something to me. Nope, nothing just changed my card. They don't pay for the gas anyway, the customer does. So because of this I rate 2 stars. I have rented many U-Haul vehicles in Southwestern, Ontario and this is the first real customer service issue I have had. Maybe I have been lucky! If Susan and Michael the Customer Advocacy Agents at Stockyards want to disappoint a customer over a fuel gauge mark discrepancy, a litre of gas and over charge me for that extra $18,37 over and above they need customer service training as soon as possible. Just felt ripped off and not treaded restfully over this small gas gauge issue. So make sure you read and understand your bill before you approve payment or it will cost you! Paul Williamson, Disappointed and was a Loyal U-Haul Customer.

Paul W. 
Évaluation :
3

Huge lineup with only one cashier on duty. This Rush should be anticipated at the end of the month and staffed appropriately

Andrew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HafizAlsayedMoha A. 
Évaluation :
5

Very nice and friendly personal who works there.

CARLOS B. 
Évaluation :
4

The entire experience was above average. The only negative comment I have is the parking area could be larger, and I know that is not possible at this location.

Dean C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIUM B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUAN S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Neil W. 
Évaluation :
5

Speed up your processes, when renting said equipment. It takes way to long. Scan tap verify and go

Bradley W. 
Évaluation :
5

I had made a reservation to reserve a truck with 2 utility dollies. However when I went to pick up there was only 1 dolly left and it did not appear as though reservations were being adhered to. In the future, either Uhaul honours the reservation or update your online system to accurately reflect supply availability.

Nancy Hong N. 
Évaluation :
1

Took over 30 min to check out with the truck. I thought the point of the online check in/pot was to be quick and efficient. Followed a representative around the building twice to find the keys to the truck. Also spent time trying to find out what's going on. This should have been really simple and straight forward.

Nicholas C. 
Évaluation :
5

Employees were very friendly and courteous. Very positive customer service experience and employees were great throughout.

Ralph D. 
Évaluation :
3

When you reserve something online it should be there. We reserved a cargo van and they had none. We were lucky that they had a pickup truck to use. Unfortunately it was not at all what we wanted

Ema D. 
Évaluation :
2

Why I said it was below average is because of your system. There was onlh one employee helping long queue. I had to stand in queue for 25 mins and had to wait 20 mins with advisor who was helping. Just to make sure you are clear with my feedback. The feedback is not because of the advisor working there. My frustration is for your online system which doesn't let your employees let their work. The advisor submitted the details and then system again had them resubmit the details. I have been driving for uhaul since many years but still it asks the same license verification (which again is a lengthy and glitchy process). The system could just save the license for future use but no, the system is the worst designed platform ever. Also, when i have already did the booking and entered all the details online already , why do they want to again have me enter the same details on the counter.

Gaurav P. 
Évaluation :
4

There seemed to be cigarette ashes on the passenger seat of the cargo van & while not that dirty..., the body could have done with a wash, Otherwise, it was a nice, smooth drive. Merci.

Dean H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juliana A. 
Évaluation :
3

I was given less gas than indicated when I picked up. I put an extra 1/8 of a tank extra gas when I dropped off and was not reimbursed.

Kyla M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
1

Expensive and the van smell bad

Rosanna Y. 
Évaluation :
5

excellent service at the counter and in the yard. thanks

Nicholas Z. 
Évaluation :
4

Provide customer parking. After hours return is awkward due to website with bugs.

Michael S. 
Évaluation :
5

Front desk customer service was excellent.

Timothy M. M. 
Évaluation :
3

No recipt? No bill? No breakdown for the cost?

Ahmed E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Esther R. 
Évaluation :
5

Sonny and the black women at the till were amazing!!!

EVAN A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Igor V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
1

I only booked because I wanted the 24 hours accessibility feature. I booked for 8am and had to wait until 9am because the key was not in the lock box in the van. What is the point of allowing me to book (and charge me for) something I can't use?

Andrew P. 
Évaluation :
1

Service was very very slow. Took 30-40 min till I could drive off the lot despite being the only customer in the facilities.

Silvia P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pierre-Frederic T. 
Évaluation :
2

Don't rip people off by charging extra for gas

Sikander P. 
Évaluation :
5

Although I showed up at the wrong location to pick up my reservation, the clerk was able to help me get my truck and on my way quickly.

Hector G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLOYDD K. 
Évaluation :
4

The vehicle had far more damages on it than noted with stickers. I had to look very carefully around the entire vehicle and take pictures of each scratch and damage because most were not noted prior to me receiving the vehicle. Please mark all prior damages properly before giving a new customer a vehicle because I do not want to receive a bill for damages that were not related to my driving/time with the vehicle.

Nethra K. 
Évaluation :
5

nothing needs improving, everything was efficient, both pickup and when the van was returned. Great place to pickup boxes, best prices on boxes and extras. Staff were great. Thank you

Norman M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristina P. 
Évaluation :
1

The vehicle malfunctioned 30 minutes into our trip and we had to return, while still being charged $70

Max I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank D.  |  Expérience générale 
Évaluation :
5

A clear way for the customer to get the items requested (e.g. the dolly and the furniture pads were not in the van when I retrieved it)

Fatima B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosanna Y. 
Évaluation :
5

Notting

Kevin R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mohamed A. 
Évaluation :
5

Simple and easy to get the vehicle.. only issue, try to have more than one intake- wait time too long

Joe W. 
Évaluation :
1

The online reservation system is very difficult to use and navigate. Please improve it and make it easier for people to access.

Rohit S. 
Évaluation :
2

We were told the extra items we ordered were in the truck and ready to go..our fault for not checking..we left without any items and was not refunded for anything.

Jamal S. 
Évaluation :
4

I couldn't complete my online pickup using my debit card, then I had to go to the store and wait in line to finish the process. Which wasn't very practical

William D. 
Évaluation :
4

Service was easy and great. Sunny was the best, very funny guy and made it a joy to pick up and drop off our truck.

Marwa H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darien M. 
Évaluation :
1

Absolutely disorganized, unprofessional and pathetic service. I booked my booking two weeks in advanced on the day of pickup, was told they don't have any trucks available. Had to go out of my way to weston location to pick the truck! Will never use this service or recommend to anyone! On return, service manager accused me of not filling up the truck, then I showed him a picture of the fuel tank gage before I took possession and he did not say a word afterwards, proving they gave me a truck with almost no gas in it. Absolutely shit trash organization!

Guido P. 
Évaluation :
5

Check in took longer than we expected (an hour). It will be great if you can update computer systems and have better communication btw back office and front office.

Ping M. 
Évaluation :
5

I want to thank this location for the phenomenal customer service I received while there. Tanya was absolutely so kind and caring while I was picking up the uhaul and guided me through the process with grace and patience, thank you. And Shelby served me over the phone and was so helpful! Walking me through the process for payment and finding the solution for me with so much calm and kindness. It's so rare to have such a phenomenal customer service experience, particularly in this industry. I am genuinely so touched by the team and wonderful service that I can't wait to order another uhaul, just to interact with these lovely people. Thank you all for your help! You all made my day! I truly believe that this team are the leading uhaul team in all of Ontario! Greatest experience I've ever had. I will be recommending all my loved one to this location. Thank you thank you thank you! Take care. Janine R

Janine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elmer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Great facilities and service. Thanks LC

LUCIANO C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE CARLOS C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Yea Han C.  |  Expérience générale 
Évaluation :
1

Rep "sold" me a unit explaining that it was the expected size and even showed me in person the sample unit in the showroom, we agreed to go ahead. He gave me a price, I did not check, started the billing cycle and he proceeded to charge my card. Then a couple days later we brought our boxes up only to find that 40 % of the unit was inaccessible due to concrete bulk head and roll up door interior. We wasted days and hired help having to relocate to another unit, promised to be the same price. AFTER we relocated all our stuff they automatically charged me more saying "well it's a bigger unit" without agreeing with me first. AGAIN wasted a week and had to hire help again to come and remove everything as it was not in our budget and frankly the service was horrible. Staff would stand by with a blank look while the elevator didn't work, and said we had to walk around the building to get them to find help at the front desk, all while she was standing there doing nothing holding a radio and a mobile phone. Doing nothing. Wandering around checking her phone doing who knows what but defo not customer service. I've never had such bad service anywhere. Wasted at least $300 on nothing and 10 days of redundant service and waste precious time trying to move house - setting me back at least 2 weeks timeline besides the wasted money. Total waste of my money and time. I'll be making the same complaint public on Google and BBB.

Bryanne T.  |  Expérience générale 
Évaluation :
3

Over the course of eleven months, my locker experienced two floods. The first time, my locker was moved to another location **on the same basement floor**. It was bizarre, since that didn't fix the issue. Two months later, my locker was flooded. Again. With sewage. It was awful. I lost a few boxes. The management did not offer to compensate me, or to move me to a locker that would be less prone to flooding. The flood issue has been subsequently fixed (so they say), but I would not recommend this storage facility.

LEE Z.  |  Expérience générale 
Évaluation :
5

Words cannot express how thankful and grateful I am for the people that work at this location. Most especially the manager Tanya. Thank you for your patience understanding and kindness. Thank you to everyone that i came in contact with here at 355 weston road. I thank you from the bottom of my heart. May you be blessed in your journey!

CYNTHIA L.  |  Expérience générale 
Évaluation :
3

The first time around the experience was great! The second time around we found we had to wait a bit because the sliding doors were not open we ask two times the first time around and then when we went to go grab our things to give them time to open to get to our truck the doors were still not open. I had to go to the front desk to ask again. Overall I enjoyed my experience there and they kept my items safe when I needed. I would recommend uhaul and storage again.

Debora O.  |  Expérience générale 
Évaluation :
3

Some of my items got wet and some of them even developed mould while in storage. Other than that, it was a good experience. Merci.

William F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLOSSOM R.  |  Expérience générale 
Évaluation :
5

Donna and Kim at Stockyards made a very difficult move a truly wonderful experience. I regret that I didn't ask all of the staff who I dealt with for their names because they were all great. I had a very positive experience from the moment I walked in the door and it continued until I left. At every turn I was treated with, not only respect and consideration, but they were so, professional, such decent people, and so kind to a customer who needed help. And they did it with a beautiful smile, laughter, and such sweet kindness that I will never forget it. Never. U-Haul has set the standard for excellence in customer service and I am a very, very happy and satisfied customer. It was so nice to deal with real people and not an online form. Thanks, Kim and thanks Donna for making what could have been a nightmare into a sweet dream instead. I really, really felt that they actually cared. Bravo and thanks, again.

Stuart F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilbert L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIAWOLOSCHUK L.  |  Expérience générale 
Évaluation :
3

Hours of access are not consistent or well.communicated. Never received free first month with rental of uhaul truck. Felt a little scammed.

Iain M.  |  Expérience générale 
Évaluation :
5

Best uhaul facility I have seen

CHRISTOPHER B.  |  Online Move In 
Évaluation :
5

A big thank you to Tanya, she is so good at her job, and incredibly helpful as well.

Catherine M.  |  Expérience générale 
Évaluation :
1

Worst storage space. Flood damaged my belongings staff was so rude

Nimesh T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREKJAMES M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANNE C.  |  Expérience générale 
Évaluation :
3

I ended up not storing with U-Haul because the only available unit in the size I needed was only accessible by using a step ladder which made me feel unsafe. I canceled my unit after seeing and trying the step ladder.

Josee D.  |  Expérience générale 
Évaluation :
4

I was moved from an existing unit to a larger size as one became available that was better suited to my storage needs. Tanya Bryan was very helpful under the unforeseen circumstances which made the move necessary and timely. Tanya went above and beyond the call of duty to ensure that we had all the assistance we needed to make the move seamless.

Moriah L.  |  Premières impressions 
Évaluation :
2

Within the first 48 hrs of moving my belongings into your facility I received a notice that my unit which is on the top floor may have flood damage.

Dana T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DREW B.  |  Expérience générale 
Évaluation :
4

At this location, not bad. Should have my lock in the locker like they said id get but afterwards they gave me one so that was ok. I booked a truck to the Parliament location in Toronto and my truck wasn't ready, there were none available. I got sent to the East York location..i wish everything was more prepared I had to do some moving in the west.

Lorraine R.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlis R.  |  Expérience générale 
Évaluation :
5

Excellent price

Patricia G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Himesh C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alycia D.  |  Expérience générale 
Évaluation :
1

I've used uhaul for two long haul moves and paid thousands of dollars to them in the past month. Uhauls booking system is filled with errors and misscommunications. Both of my moves where very stressful (naturally) and having uhaul representatives not able to find my reservation to assist me/ reservations not being properly connected caused a domino effect of problems . There was an internal system error that delayed my move by a day. I ended up finding a hotel to sleep in for the night and paying extra unplanned costs. Calling the main uhaul number I am being transferred to different folks who aren't able or willing to help me in my dispute. I was informed that even though an internal error caused this issue I would need to speak to the general manager of Toronto to settle my dispute. When she called me from +1 (416) 335-1260 she said her name was Karen. Her demeanour was very defensive and rude. She hung up on me, when I called back I spoke to a person named Donna who left me on hold for an hour of complete silence and never called back Every in-person interaction I've had with uhaul customer service at Stockyards location has been great - calling in for assistance to the main uhaul number has been a nightmare. I am left with the impression that because I already paid my rental fees there is no real interest in assisting me Very appreciated of the folks in person at the location to assist. They were amazing help along the way - But I am very disappointed and sad to say the least about Uhauls system for following up post-move to settle disputes. Because of this I am left with a poor experience and do not feel valued as a customer

Jalen F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHANN S.  |  Expérience générale 
Évaluation :
3

The main problem I had using this service was that you did not accept visa debit for online payment. This made paying for my storage unit a complete hassle and waste of time. Multiple times I had to take time off work and go out of my way to pay for my storage unit in person rather than online or on the phone. I personally wouldn't recommend your service to anyone who chooses to pay with visa debit opposed to a credit card. If you fix those issue I would though.

Brian F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayten A.  |  Expérience générale 
Évaluation :
2

When I called specifically told them that I needed a unit to put a Queen size bedroom set they reserved a 5 by 5 by 5 it were a small box that could not even put my dresser. So when I went to check in I asked the lady at the desk if it would be big enough to hold my queen size bedroom so she took me to show me the size that they reserved on phone ,it were not what I needed so she gave me the bigger size a 5by 6by 7 but it too small. I think they should educate there employees of the sizes appropriately for customers description. Also there were not enough moving cart for a search a big and well known facility. There were only 4 carts and numerous people were moving. The alarm keeping on going off when using the elevator even when you put the code. Also there were no one to assist you at the facility everyone is at the office only one person at the front desk the to help the customers and we had to wait about an hour to get help another person, while customers coming and going because of the long wait time.

Stephanie L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOREEN O.  |  Premières impressions 
Évaluation :
5

Tanya (the Manager at the Stockyards location) is excellent. Anytime I had an issue or concern she handled it immediately, to my satisfaction and ensured that I felt like a valued customer. She is organized, helpful, able to remain calm but firm when dealing with difficult people or situations and an absolute asset to the uhaul brand. She deserves to be recognized by uhaul for all her hard work. I will highly recommend the facility to anyone looking for storage.

Natalie W.  |  Expérience générale 
Évaluation :
1

my access code was blocked by mistake. i asked for 2/4 hour access to storage unit and didn't get it. the truck did not have dolly and blankets in the truck which i also paid for. I had a discount code of $50 and the front desk did not know how to add it on.

Joshua P.  |  Expérience générale 
Évaluation :
4

Even though I had made an online reservation, when I arrived, I was told the unit was not available, with walk-ins given priority. Fortunately, another similar size unit was available. It worked out, as the unit I thought I was getting needed a ladder to access it and we had several heavy pieces of furniture. Parking was confusing but ultimately manageable. I think the U-haul website should mention that some lockers are accessible only by a ladder and should also mention that walk-ins are honoured over reservations. Other than those two suggestions, this particular site is very, very nice and I would recommend it to others.

Luanne M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KLAS G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricardo C.  |  Expérience générale 
Évaluation :
5

All the staff were exceptional and friendly. Give them all a raise

david p.  |  Premières impressions 
Évaluation :
1

U haul Toronto weston road location : very poor customer experience, the staff is super unfriendly, barely answering the questions, not smiling at all, looking super mal and annoyed if you dare asking a question. also , the area where you are supposed to unload the truck is SUPER TIGHT , getting into the warehouse was a headache, there is barely enough room for a car. The cart are super small very very poor experience,

rita z.  |  Expérience générale 
Évaluation :
4

The toilet is a big mess and not clean beside there is only one for women and men for all the clients, i recommend to make at least 2 washrooms and schedule a daily cleaning service for them under close supervision. I want to take the opportunity to thank Mr. Sunny for all his help, i highly appreciated his advices, info, and follow up to make sure i am comfortable.

Nael S.  |  Expérience générale 
Évaluation :
5

Staff are super nice and helpful

babiwash s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S.  |  Expérience générale 
Évaluation :
3

Would love to give a higher rating, but.. I booked online on the 25th of October, for a move-in date on the 26th. I figured I have all day of the 26th *as is convenient for me* to store my belongings.. makes sense right? I received a voicemail on the 26th at 3pm from staff saying that they assume I've moved out and will be cancelling my storage unit. WUT? So I called back within 10 min saying, no, please leave my unit for me I just haven't had the time to come and bring my belongings yet and I've only just booked the unit the night before! I would probably be there later that evening, as I understand storage access hours are until 10pm. They said no problem. I get to the facility at 7:30pm with a truck full of my things, only to find that my access code is denied as well as there is no lock for the unit I booked. I can't talk to anyone about remedying the situation because office is closed, and head office (although available) obviously can't help get me in to my unit. So I have to go back home and unload everything that I had loaded up, just so I could repeat the process the next day when office opens. Frustrating obviously. Either your online booking system has some bugs, or the girl I talked to on the phone that afternoon didn't do her job. I would like to say though that the staff member who helped me get in on the morning of the 27th (and had served me in the past for other services) was lovely, and this woman deserves a raise.

Andie W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dino t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave F.  |  Expérience générale 
Évaluation :
3

Staff are very laiser faire about everything, frequently no one is behind the desk. Alarm system is not working properly most times.

PATRICK N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheila C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edith V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal P.  |  Expérience générale 
Évaluation :
5

In regard to question number 6. It's very clean from one perspective but the other perspective it isn't. The mop head is extremely musty. When using the mop the whole place would end up smelling musty. Would highly recommend getting a fox washing machine and dryer to wash and change the mop heads out or just put a new mop head on every 3-4 weeks. Also after using the mop store it upside down so it can dry, don't leave it in the bucket (can't dry in the bucket). Overall, customer service, access, security was great, thanks so much!

melissa s.  |  Expérience générale 
Évaluation :
2

My stuff got some bad smell from the rat poison placed in the Uhaul storage. Also the manager is unprofessional and screamed at me just for using the garbage bin for regular waste. She was very disrespectful, and makes the whole experience terrible.

Rosabeth C.  |  Expérience générale 
Évaluation :
5

The storage is really clean. And Manager, she is awesome and very helpful. 100 % recommend this place to my friends.

Alborz F.  |  Expérience générale 
Évaluation :
1

My storage unit was slanted. I didnt receive the full 5x5x8 because of this. You should do a walk through with the customer when they rent the unit. I wasnt loading it until after hours and didnt take a look at the unit until then. Since I loaded after hours there was nothing I could do, no staff to contact. I had to throw out a bunch of my furniture. I will never be using Uhaul for anything ever again.

Jacob K.  |  Expérience générale 
Évaluation :
5

Best location I have ever dealt with in 40 years!

Marcus D.  |  Expérience générale 
Évaluation :
5

The storage unit was clean and big enough for my stuff to be stowed comfortably. The whole of storage building is clean, well lit and inviting. The front desk staff service was a bit slow when we first went to rent the storage when even we were just about 4 to 5 people in line. Apart from that staff were very helpful and professional. Merci.

Yadenta D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ana C.  |  Expérience générale 
Évaluation :
1

there were customers moving out blocking the docks and the driveway which made our moving out delayed over an hour. Your office employees did not deal with those rude customers and let them park their truck in the driveway anyway. They were also using all the building moving equipment and hoarding the elevator for themselves. You need to put up instruction rules on the use of the facility and not allow people like to act this way. We pay movers by the hour and this was a waste of my time and money. If you fine those rude customers they will stop acting this way but ignoring this behaviour will make you lose customers like me.

ALIA A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Next level Professionals C.  |  Expérience générale 
Évaluation :
5

Very kind and hard working staff, but they are under staffed some days and I see long line ups of very frustrated customers. Fix this!!

Isaac P.  |  Expérience générale 
Évaluation :
5

Tanks you.

Eduardo V.  |  Expérience générale 
Évaluation :
5

Thanks guys.You are awesome.

Peter G.  |  Expérience générale 
Évaluation :
3

Customer service is extremely slow. It's difficult when you have only one representative and someone has a complex issue, leading to 30-45 minute waits for other people requiring simple tasks. Would be beneficial if others working could. Open a second window vs doing Tim hortons runs etc. The customer service rep helping was very friendly, not necessarily her fault, but there were like ups all morning.

Michael V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO R.  |  Expérience générale 
Évaluation :
3

Had a decent experience with my unit while being there, but first getting it we had a horrible experience. First of all-I was told that there was the size I wanted and that for sure it was there when I came back to move my stuff in… and then I came back another day and there wasn't any of the size I wanted. I had to get a bigger unit and pay way more which I wasn't impressed with whatsoever… but I didn't have a choice. Also along with the inconvenience every time I was in the store waiting to talk to people-the wait time was ridiculous and honestly the staff were slow with doing things. Especially when going to rent a trailer or truck. Other then that I had a good experience. Never had a problem accessing my unit or anything along those lines.

Mya M.  |  Expérience générale 
Évaluation :
5

I was always surprised at how easy everything was - from initiating the rental, to accessing it, to leaving. There was no tedious bureaucracy or complicated channels to go through, and the staff were always super helpful. I commend U-Haul for having a fantastic system together, and would return in the future for storage needs.

Daniel L.  |  Expérience générale 
Évaluation :
5

Very good. Sonny was very helpful on move out day.

Alethea R.  |  Expérience générale 
Évaluation :
5

I am very happy with your service !!! Excellent !!

Chew J.  |  Expérience générale 
Évaluation :
5

The staff were helpful and professional all the time. Sony and the lady at the front desk were outstanding and helpful. The best Storage in GTA.

Assad J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Simbai M.  |  Premières impressions 
Évaluation :
4

Only negatives: Unecessary difficulty and inconvience having no ramps into storage building. Single Elevator slow. Otherwise very good.

Vincent T.  |  Premières impressions 
Évaluation :
4

My only criticism was that I paid a full month but we checked out on the 29th, we had understood that it was going to be credited upon pro-rata number of days as we paid on August 23rd

danielle O.  |  Expérience générale 
Évaluation :
5

Need proper parking in the front

robert r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

celeste t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leonardo d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel D.  |  Expérience générale 
Évaluation :
4

You need more karts for the customers.

Icaro J.  |  Premières impressions 
Évaluation :
5

The staff @ this location are exceptional. Considering their returns are likely in need of cleaning and maintenance they work hard & have exceptional customer service. I use several uhauls across the province.

Elizabeth S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Abigail F.  |  Expérience générale 
Évaluation :
4

Rude staff at the counters. Need more phone operators

Nathaniel S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kechica w.  |  Expérience générale 
Évaluation :
5

Staff was very nice, patient and understanding. They took the time to help me get what I needed.

cayenne c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kealie F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabel P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leandro C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna r.  |  Expérience générale 
Évaluation :
4

Our experience with this storage and staff was great and I would probably give it all 5 stars and rave reviews if it wasn't for the unfortunate ending. We came yesterday to empty our storage since it was no longer needed. When the elevator door opened small dishaveled man carring plastic bag came out. Some liquid was trickling down from that bag and when we entered the elevator small puddle of brownish liquid was on the elevator floor.The stench was unbearable!!!! It smelled like stale urin. Awful!!! I have told two staff members about it. I believe one staff member told the small disheveled man to pick up that stinky plastic bag which he just left by the automatic door of the storage facility entrance. However, no one cleaned the elevator floor. The stench in the elevator was so terrible that every time we had to take it to get our stuff out was nauseating.

Ante E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ralph c.  |  Expérience générale 
Évaluation :
2

The unit i received had a column in the middle, making it practically unusable as it was only a 5x8. I couldn't even fit an office chair to the back of the unit. On July 30 around 9pm: broken glass everywhere on the 3rd floor ground making it unsafe to walk without sturdy shoes

Ahmad E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oleh B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Detroy F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian Y.  |  Expérience générale 
Évaluation :
3

I've only ever had great experiences with your staff. In fact, when I closed my account with you I had the most lovely person help me do this. However, I brought my stuff home and I found many dead cockroaches in my boxes. I have never ever had cockroaches so this was distressing and made me worry that some had crept into boxes and would infest my home. As I'm sure you can imagine this was very unsettling. I'm still worried about it. What do you recommend I do? I've taken everything out of all boxes outside and wiped everything down but I'm worried.Thank you for your attention on this. Warm regards, Jenny

Jenny N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Himanshu S.  |  Expérience générale 
Évaluation :
4

Just locking parking space for customer. Inconvenient to drop the boxes if docking station is occupied or the car drop off station.

Hazel S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry W.  |  Expérience générale 
Évaluation :
2

Our unit was recently affected due to the flood in the facility. We did appreciate receiving a phone call from the front office to check for damage. Based on the watermarks on our items, there was at least a foot of water in our unit. We paid for the additional insurance provided as an option by U-Haul and were encouraged by the front office to file a claim. We filed a claim and it was immediately denied because U-Haul told the insurer the flood was caused by the city sewers overflowing and this was not covered by the insurer. Did U-Haul file a claim with the city if this in fact was the cause of the flood? Did U-Haul offer to pass on any compensation received from the city to those tenants affected? Did U-Haul offer any compensation for our inconvenience and time clearing out the unit, throwing out hundreds of dollars worth of property and trying to salvage what we could? (but honestly, we didn't know what was in that water...) No follow up from U-Haul at all. Basically we paid for additional insurance (again offered by U-Haul) which isn't covering any of our losses. It seems like the customers are the ones out of pocket from this and we had no recourse but to stop using the facility altogether.

AdamGail W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana Maria M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karel t.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hana W.  |  Premières impressions 
Évaluation :
5

Customer service Samyra os a great person to deal with She took care of us.

Jair L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marita m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Efstathios P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roman K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cyril p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynda A.  |  Expérience générale 
Évaluation :
5

Tanya has been there everytime to help and she's continually made moving and everything a breeze!!

IOAN K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert w.  |  Expérience générale 
Évaluation :
5

All of my interactions with staff during my rental was excellent,

MARCIA S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cassio L.  |  Expérience générale 
Évaluation :
4

Customers should be given an option to select the storage unit they prefer on a first come first basis. Based on age, customers would need extra assistance to store items on the upper storage lockers. This was challenging and not informed to me/hard to pre-review before I paid for the unit.

Lakshmi S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fernado b.  |  Expérience générale 
Évaluation :
2

The biggest issue was that for some reason my automatic payments inconsistently seemed to go through (despite using different cards and payment methods) which meant accruing late charges pretty much every other month.

sean k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lionel B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary c.  |  Expérience générale 
Évaluation :
2

Someone tried to break into my unit!!! Someone tried to cut through the metal latch. They didn't get through all the way thankfully. But I couldn't get into my own unit because they broke it so bad. Staff on site were helpful in helping me get into my own unit with tools. But there is definitely a serious security flaw at this facility if stuff like this can happen. Would not recommend this facility due to this poor security. And is anyone going back to look at the video footage of someone trying to break into my unit? Should a police report be filed? I'm pretty sure you guys are just going to forget about the issue. But it will surely happen again if you don't improve security.

Jack G.  |  Expérience générale 
Évaluation :
5

Thanks to Tanya and support staff for all your assistance.

orest k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOISES C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LILY V.  |  Expérience générale 
Évaluation :
5

My experience with U-haul Stockyards over a few years of storage and vehicle rental has been top notch. Best staff, so helpful, friendly and go above and beyond to solve problems and get things done. Thank you!!

Cara B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara F.  |  Expérience générale 
Évaluation :
4

Staff were very attentive and helpful during stressing times.

JAMIEJONATHON O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY W.  |  Expérience générale 
Évaluation :
5

It’s convenient to have storage at UHall.

izary d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDRE D.  |  Expérience générale 
Évaluation :
5

Overall, good experience. I wasn't clear about where I was supposed to enter my passcode when leaving.

Sam C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe g.  |  Expérience générale 
Évaluation :
5

The Manager Tanya was a wonderful person and really helped me out, the uhaul computers were down that day stressful as it was Tanya kept an amazing composure and the rest of the staff was great too Donna and another girl working were very helpful also. Great Team!

Andrea D.  |  Premières impressions 
Évaluation :
2

The website borders on useless. I still cannot associate my locker with my account. Staff at this location are very helpful. Everything worked perfectly the first time I rented a locker. Website stability must be addressed.

Michael K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eva C.  |  Premières impressions 
Évaluation :
5

The person who checked me in was very nice and patient. She gave very clear instructions to access the facility (down to which parking bay was best for the truck I rented). The dollies were super convenient and appreciated. The place felt very clean and well cared for and the floors were so smooth for moving dollies - really great. Only one point of feedback: The elevator door closes as soon as you exit, which was difficult for us moving the dolly into the elevator as it closed on us a few times. Would be better if the door waited a little before closing. Also it would be nice to have another elevator for busier days so there is less waiting, but that is a smaller detail. Thanks and well done on the great service and facilities!

Ruth B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Giovanni V.  |  Expérience générale 
Évaluation :
4

Upon initial move in, the area of use in the storage unit did not meet the advised dimensions because of the fire sprinkler pipe running through the unit. We were forced to upgrade to something 3x the price to offload our items. This was unfortunate, but the manager Tanya was very patient and responsive when addressing my concerns. I greatly appreciated her time and effort to provide me solutions that worked for my needs. I ended up cancelling my storage, but not for lack of service.

Taelor A.  |  Expérience générale 
Évaluation :
5

The staff there are the best. Even with all the crazy people that go there, the staff are always professional and nice. I dealt with almost everyone working there is a span of 10 hours because it was my first time getting a unit and van. From Sunny the detailer and mechanic to Tanya the manager. Top to bottom A+

Sergio N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian F.  |  Expérience générale 
Évaluation :
4

I mistakenly thought that you could drive right into this facility so that was a surprise. Also, I am not super keen on having a space that requires using stairs to access above someone else's space, but I managed. The staff was very helpful though and once I got the hang of the security system, it was ok

Ruby B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abbas K.  |  Premières impressions 
Évaluation :
5

Overall, I was satisfied with the service and staff cooperation.

tekeste a.  |  Expérience générale 
Évaluation :
4

Great experience at this location. Good job

murice s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELBA M.  |  Expérience générale 
Évaluation :
5

Staff was always helpful, and the place was always very clean. 10/10 would go back if needed and the price is still good.

wes f.  |  Expérience générale 
Évaluation :
5

Thank you to Tanya and all the staff who were very friendly and helpful. You were very accommodating. Even though there was plenty of signage regarding mandatory masks, people still weren't wearing them in the storage facility.

NENITAR R.  |  Expérience générale 
Évaluation :
5

All the service was excelent for me Everyones are profesional and kind Thank ,very mucho.

Rosario G.  |  Expérience générale 
Évaluation :
5

Thanks for the time I was there and sorry for the misunderstanding when I leave you think I was there in future working on the building my contact info is open thanks again

elious p.  |  Expérience générale 
Évaluation :
5

The service and reliability is what kept us happy!!! Everyone was able to always help us - and we are so grateful - thank you!!! :)

Megan C.  |  Expérience générale 
Évaluation :
4

Only complaint is that better signage for the out-of-service bay doors would be great. Lots of confusion from ourselves and others. Otherwise though, the facility is nice and the staff were excellent!

Alexander D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan B.  |  Online Move In 
Évaluation :
4

The actual size of the storage locker is smaller than the advertised dimension, which made the storage experience much harder than expected.

Xiaoge S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael z.  |  Expérience générale 
Évaluation :
1

Very bad customer service Very poor knowledgeable staff Non corporate and rude

Nimesh T.  |  Premières impressions 
Évaluation :
5

The staff were very welcoming and helpful from the moment we pulled into the driveway until we had finished packing our storage. The staff were knowledgeable of their facility and I could see their smiles through their masks. Things felt seamless from start to finish. Merci.

Itexxia I.  |  Premières impressions 
Évaluation :
1

Hasty market took 30 minutes to give me the keys and return the car. There is only 1 car in the parking lot. Spending an hour waiting in a convenience store when it's completely empty doesn't make much sense to me. Especially when he had my ID and credit card the entire time. Was he stealing my identity? I have no idea. As well, the code at Weston Road didn't work so I had to back to the office 3 times. I don't get how the code wouldn't work to get in the storage unit.

Paul H.  |  Premières impressions 
Évaluation :
5

It was my first time moving into self storage, and I wasn't sure what to expect, but I was very pleasantly surprised at this location. Purchasing, check in, and access was simple and secure both for pedestrian and cars (you can pull right into a covered loading dock for self storage). I purchased a climate controlled locker and was surprised how clean and well lit the facility was. Although my unit was on the 2nd floor, the elevator worked smoothly and there were wheeled carts available to borrow. I was impressed to find a poison control box in my storage unit too. I enjoyed how the entrance to self storage is located close to the front, rather than the back of other self storage facilities I've seen. The only small inconvenience were the steps / ledge at the loading dock for smaller/van-sized vehicles. There was not a lot of room to move large furniture and it required lifting from the van to the ledge at chest level. More room and a ramp would have been ideal, but with 2 or more people it is not a problem. Although there was a bit of a wait (Sunday) the day I moved in, all representatives were very pleasant and helpful, and the general manager was accommodating when I requested a unit on a lower floor. They were also helpful when I was unsure about what size storage locker to purchase. All in all, I had a very positive experience and an optimistic about leaving my personal belongings at this facility.

Patricia P.  |  Premières impressions 
Évaluation :
5

Some confusion about how i pay monthly, wasnt made cleat. But I'll figure it out

marita m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHIANNA K.  |  Expérience générale 
Évaluation :
4

Everything was nice, but the lineup took a really, really long time.

Daniel L.  |  Premières impressions 
Évaluation :
5

My first Time and the best thank you come again and again. Let me know if you have a Van for free to rent for a Year only. Have a nice day be happy all the times

Abdul i.  |  Expérience générale 
Évaluation :
3

Had to wait everytime I wanted to speak to the staff. No sense of urgency. The disc lock sold by uhaul broke with the key on falling to the ground, was not compensated for the same. While checking out, had to wait for almost 25 minutes to get the representative to give me the clearance. I was emailed asking to pay for the next month even after checking out. All in all, bad experience.

TANVI G.  |  Expérience générale 
Évaluation :
5

The manager was incredibly professional and helpful.

jennifer j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody Ann R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron A.  |  Expérience générale 
Évaluation :
3

Need to hire more staff and add kiosk machines to work as selfe payment cash or debt.

Richardson K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Petr V.  |  Expérience générale 
Évaluation :
5

I have not left, just changed to a larger storage unit 3 floors up. I am very happy with the service. Staff are always friendly and helpful, facilities are always clean and well lit. The only thing I would like would be to have access to my storage unit later. Other than that, everything is great! Merci

Marilyn P.  |  Expérience générale 
Évaluation :
5

I have been renting a unit at the weston/stockyards location for a year now. I have been very satisfied with the service. Staff have always been friendly and helpful, the facility is always clean. The only thing I would change is the hours of access. It would be beneficial for me to have 24hr access. Other than that, everything else is great! Thanks

Marilyn P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yetaik L.  |  Expérience générale 
Évaluation :
4

Its a busy spot. Staff are helpfull. Keypad entry has problems. You should fix this!

jeffery h.  |  Expérience générale 
Évaluation :
3

The 5 x 5 storage containers are advertised as $ 64,95 per month. Why was I charged $ 99,85 per month??? I am requesting a rebate of $ 35 for each month, or pro rata amount for each part month thereof, payable immediately upon receipt of this notice.

Robert D.  |  Expérience générale 
Évaluation :
1

I am 6' 1" and because of a structural column, the entrance to our compartment is about 5" on a higher level, so I climb the steps, and smashed my head against the door. There should be a warning on the door, watch your head, especially because the compartments on either side have normal height doors. I went home with my face covered in blood. I am not the suing type, but I think this really needs your attention.

CHRISTOPHER FRAN S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE c.  |  Expérience générale 
Évaluation :
5

The staff were incredibly helpful. Though the access hours weren't the most convenient, I'd use the facility again based on the cleanliness and the staff.

Tyler K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle P.  |  Premières impressions 
Évaluation :
5

Based on having the manager tanya help us with the rental and the storage she is great!! The other staff members i have come in contact with are great too i would recommend this location

lois r.  |  Expérience générale 
Évaluation :
3

People could be more client oriented, polite and respectful.

Danila T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali L.  |  Premières impressions 
Évaluation :
2

Original rental contract was wrong. Took a long time to determine the final details. And poor communication from staff caused me an extra 2 hours of moving time. Not happy at all. And will not recommend this site for any future business. Very very very disappointed.

Robert S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vishwas J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

serge p.  |  Expérience générale 
Évaluation :
5

Tanya is the best! She was so helpful throughout our whole experience utilizing Uhaul at her location in 355 Weston Rd. She went above and beyond to make sure that we were taken care of. In these tough times of COVID-19 we could have not asked for anything more. 10/10 would recommend! Very happy with our experience! :)

cesar v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon P.  |  Premières impressions 
Évaluation :
1

How do you have employees smoking weed on the property during business hours? Is this what kind of environment you call professional? And your other employee told me that COVID-19 is over, because she's a medical doctor. I hope they close this location or fire all the staff. The absolute worst service I've been had from any company. I'm also gonna make a complaint to the District manager because this is ridiculous.

Corrie D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres M.  |  Expérience générale 
Évaluation :
5

I would like to compliment Sonny (Sunny? Suni?), one of the employees at your location, for his effort. Every time we went to your location he was working extremely hard and seemed to be working 2 or 3 jobs at the same time. I think you should have more people to help manage the parking lot, cleaning vehicles, driving vehicles, etc. Sonny was always working very very hard and needs more help.

Lyndsey C.  |  Expérience générale 
Évaluation :
1

You charge 10 dollars for after hours entry , the elevators where extremly small and the loading docks are to low or to high for pick ups . It was a total waste of my time , energy and gas . The only positive thing was when I asked for a refund it was given back every penny You over charge as i found another storage place that was 85 dollars cheaper for the same 10 by 10 with 24 access at no extra charges

Dave M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anna i.  |  Premières impressions 
Évaluation :
5

The staff was very helpful and explained how to access the storage. All the environment was clean and easy to understand. I am glad to have chosen U-HAUL Storage Facility.

Simone V.  |  Premières impressions 
Évaluation :
5

The staff were courteous and efficient. Some issue with access code programming that took multiple times to correct.

jeffery h.  |  Premières impressions 
Évaluation :
1

The staff were rude and told me I had to pay for a month even though I had come on to cancel my storage. I won't even rent a truck from U-Haul again.

Shimeka R.  |  Expérience générale 
Évaluation :
4

I had a fairly good experience with this storage. The only aspect I did not enjoy was the parking lot. Very crowded and awkward.

Alain L.  |  Expérience générale 
Évaluation :
3

We were a long term rental (16 month) and we enquirer about long term rates - asked to speak with manager who was hard to get a hold of. Finally manager approved a 1 mnth rebate - but only if I was to call back before the next processing month. This was never processed after 2 attempts In addition I left only 1 week into my last month of rental and there was no discussion about the possibility of prorating some of the month. The unit can be clearly rented again. This was very unfortunate customer service.

Vagia C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario E.  |  Premières impressions 
Évaluation :
5

I just forgot her name but the lady that processed my storage rent.. she was kind, friendly and very helpful.... I first reserved a small storage but upon when I saw it.. I needed to switch to much more larger storage where she sorted it out and found a solution immediately... I needed a storage solution temporarily since I was kicked out of the house (room) I'm currently renting... and I needed a storage space to leave my stuff before I can move in to a new room I rented... hopefully everything should went well

ruel t.  |  Premières impressions 
Évaluation :
1

Though trollies were readily available. Most definitely non acceptable customer service experience. UHaul representative was unable to provide sufficient service knowing system was down. Alternative support was poorly handled, when had access in hand to provide the help needed. In future, would never recommend working with this storage facility, though was dismayed having trusted uhaul MANY times in the past! First time storage user, this too, having declared not an avid online user, were treated as deeming an inconvenience having to aid in the first place. If system is down, and too much to handle, perhaps it's best to take some time off until easier. Actually put in an effort to place feedback, as I never.

Simran R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noricia S.  |  Expérience générale 
Évaluation :
5

Tanya and her team are first rate and made the customer service experience in all aspects friendly and effective. The best!

larry g.  |  Premières impressions 
Évaluation :
5

Very good

glauber d.  |  Expérience générale 
Évaluation :
5

Good quality and service. Much improved from earlier years

Robert D.  |  Premières impressions 
Évaluation :
2

my code was disabled for no reason 24h after activation. staff could not help me properly

seyed s.  |  Expérience générale 
Évaluation :
2

Positives: The storage unit met its purpose for us, the staff was friendly anytime time we interacted with them. Negatives: The access hours are inconvenient, you can't always predict how long a move will take. I've written about this before to U-Haul and did not get any response. When we moved into the unit I had booked online previous but was made to go through the entire process again. I am not sure how it was possible but it too 40+ minutes, not including the time I waited in line. This cost us an extra 200+ dollars from our movers because we had to book them longer.

Lydia C.  |  Expérience générale 
Évaluation :
3

Reserved & paid for a storage unit so that we would not have to wait in line, (Self check-In) however when we got to the location we were told we had to wait in line. Asked another person & they said no need to wait in line, but the procedure to enter your pass code & get on with the move is not as described in the instructions (e-mail). Very confusing & the staff didn't seem too interested in really helping.

Deborah M.  |  Premières impressions 
Évaluation :
1

I was getting harrased by the manager none stop. I will not recemond uhaul to anyone . I will actually tell them to stay away from. You guys. Horrible experience.

soliman e.  |  Expérience générale 
Évaluation :
5

Amazing! Thank you!

Brian F.  |  Expérience générale 
Évaluation :
1

Sign in clerk was surly, but others were very friendly. Had to call 4 times to close out unit, but still got charged. Requested confirmation of unit being closed multiple times but received none. Sign-in keypads never worked.

Kristy D.  |  Expérience générale 
Évaluation :
5

Exceptional service, clean facility, friendly and professional stuff. I would use the service again if need be. 

Ruth J.  |  Expérience générale 
Évaluation :
1

I am frustrated with my experience here. The staff that set us up was lovely and friendly, however so slow! I made an online reservation so I am not sure why it took an hour to set me up with my storage unit. Because the staff took so long, we lost valuable time with our movers, and ended up having to pay an extra !!460!! For the added hours!!

Lydia C.  |  Premières impressions 
Évaluation :
5

Nice employees nice facility

annette d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MENACHEM D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERVE K.  |  Premières impressions 
Évaluation :
4

excelente service

JOAQUIN G.  |  Premières impressions 
Évaluation :
5

Feel free to store, take or remove your goods with ease without protocols. It was a nice experience at u-Haul!

victoria w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rui C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amira A.  |  Expérience générale 
Évaluation :
5

I think management should not stigmatize or underestimate the intelligence of some customers, but my overall was especially Donna and the Mr. Banana. Thanks! C U AT THE TOP.

Herman B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tessy N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERTO B.  |  Premières impressions 
Évaluation :
5

Merci.

CEM B.  |  Expérience générale 
Évaluation :
5

All good

Alexander M.  |  Expérience générale 
Évaluation :
5

All personnel at this facility is extraordinarily efficient and friendly. In spite of the high volume of work, they have a great attitude towards the customers.

salvador a.  |  Expérience générale 
Évaluation :
5

Great customer service! Everything is clean and organized!

Sharon A.  |  Premières impressions 
Évaluation :
5

The staff at this location was always willing to help in which ever way possible and made the stay very successful

Virginia C.  |  Expérience générale 
Évaluation :
5

Nice storage

Taiwo B.  |  Expérience générale 
Évaluation :
5

I recomend.

jonas R.  |  Premières impressions 
Évaluation :
4

Good service

noreen f.  |  Premières impressions 
Évaluation :
1

I arrived with my truck to unload my locker onto said truck. I asked for help 4-5 times over the span of 60 minutes and no one helped. There were MANY other problems that day as well.

tonisha g.  |  Expérience générale 
Évaluation :
5

Excellent and friendly staff. Using this location made our moving just that much easier! Would recommend

Jeffrey M.  |  Expérience générale 
Évaluation :
3

elevator was not working when I moved in and when I moved out (3 weeks after)

matthieu t.  |  Expérience générale 
Évaluation :
5

I apologize I didn't catch the girls name who helped me out but she was absolutely fantastic in every way. Despite there being facility issues she single handedly made everything great. Promote her.

matt r.  |  Premières impressions 
Évaluation :
5

Coming from another UHAUL location where customer service was obviously optional, moving into this storage facility was a seamless process. Staff was professional and friendly. I recommend.

KATIA C.  |  Premières impressions 
Évaluation :
5

In spite of being a busy day, the move-in process was really smooth. Staff were helpful and friendly. The units are clean and well maintained at this location.

Rebecca K.  |  Premières impressions 
Évaluation :
5

I felt very secure in leaving my belongs with uhaul storage facility.

Marsha T.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

GEORGIA H.  |  Premières impressions 
Évaluation :
4

Only reason I didn't rate it excellent was because it took such a long time to get our rental trunk and check in to the storage facility. Everything after that was perfect!

Kathryn B.  |  Expérience générale 
Évaluation :
5

The best place and very great customer service Thanks .... johnny

habib k.  |  Expérience générale 
Évaluation :
5

Excellent staff and facility

Valerie K.  |  Expérience générale 
Évaluation :
5

The best place and the very great ppl Specially the very nice lady in the office Thank you sooooooo much Great job

habib k.  |  Premières impressions 
Évaluation :
5

We were pleasantly surprised by the attention that we received from Mrs. Patricia Araujo. She was very knowledgeable of how to offer the best product and services to us.

jader b.  |  Premières impressions 
Évaluation :
5

Very good experience, very friendly staff.

Michelle G.  |  Expérience générale 
Évaluation :
5

I had to rent an additional locker, staff was very accommodating and made the process very easy.

Anne G.  |  Premières impressions 
Évaluation :
5

Great place. On the first of December, there was only one employee behind the service desk till 9:40 AM.

Nikolai Z.  |  Expérience générale 
Évaluation :
5

I honestly had such a great experience. Every single one of the staff was professional and dedicated to their work it was really great to see and they treated me with respect. THANK YOU.

Rawle H.  |  Expérience générale 
Évaluation :
5

Great customer service!

pierre s.  |  Expérience générale 
Évaluation :
5

I had a great experience at this location. Sunny was very helpful! Excellent customer service.

Fatima Y.  |  Expérience générale 
Évaluation :
4

Elevator was problematic on the day I had the movers In to move my storage. Actually both elevators were down, and the there was only one stair case?? Is that not a fire code issue???

martin a.  |  Expérience générale 
Évaluation :
5

Clean, safe and fast. Gold star.

Luis E.  |  Expérience générale 
Évaluation :
1

Sole freight elevator always broken. Counter staff were rude at best, overworked and understaffed. Too busy processing truck rental customers to assist the storage customers. Will never come back.

suzan m.  |  Expérience générale 
Évaluation :
1

Over priced and charges extra no matter what

Hakan O.  |  Expérience générale 
Évaluation :
5

The staff is what makes this place. They are friendly, respectful, informative, patient, very helpful, smiling, just a great group of people.

debbie C.  |  Expérience générale 
Évaluation :
5

Excellent service

marc M.  |  Expérience générale 
Évaluation :
5

Everything was fine! Thanks.

ALLA A.  |  Expérience générale 
Évaluation :
5

Excellent

Jessie Z.  |  Expérience générale 
Évaluation :
5

Great location, friendly staff.

Andre P.  |  Expérience générale 
Évaluation :
1

Terrible service, takes for ever to speak to anyone

Daniel C.  |  Expérience générale 
Évaluation :
5

I think the 355 Weston road location in Toronto,Ontario was amazing and extremely patient with me . The team was very knowledgeable and helpful !my experience was a blessing ! 

Sjanita H.  |  Expérience générale 
Évaluation :
3

More staff to deal with your customers or shorten the process. The wait and lineup is too long. 1 elevator not enough. It took hours waiting to use elevator and paid hundreds of extra $ to the mover.

Azieb H.  |  Expérience générale 
Évaluation :
5

I was very pleasantly surprised by the facility and it's close location for my needs The staff were great! They went out of their way at a time that was very stressful for me.

Marilyn K.  |  Expérience générale 
Évaluation :
5

Very professional

Mayra A.  |  Expérience générale 
Évaluation :
5

Super easy!!! First time using self storage and couldn't believe how easy it was!

Michael B.  |  Expérience générale 
Évaluation :
5

The staff here is amazing. The building clean and maintained.

Ernesto A.  |  Expérience générale 
Évaluation :
5

The black lady sorry I didn’t get her name was exceptional, she is in charge of storage units, excellent customer service Give her a raise

Abdul M.  |  Expérience générale 
Évaluation :
2

We always need to wait at least 30 minutes to talk to someone

Chloe D.  |  Expérience générale 
Évaluation :
2

employee problems: - took 1 hour to pick a locker for me - joked climate control was broken - forgot to finish closing my unit when I was finished and sent me a charge notification

Elisabeth F.  |  Expérience générale 
Évaluation :
5

Great service.

Vinicius A.  |  Expérience générale 
Évaluation :
5

great service

christopher r.  |  Expérience générale 
Évaluation :
5

I recommend that access period be extended beyond 8pm

AMONIA E.  |  Expérience générale 
Évaluation :
5

Many thanks to employees at 355 Weston Road!!!

Ivan L.  |  Expérience générale 
Évaluation :
3

Some idiot tried to steal my shoes. I was gunna kick his teeth down his nose but your staff was extremely friendly and I wanted her to get home in time for supper so I didn't. Plus I'm black. jailtime

Shane W.  |  Expérience générale 
Évaluation :
3

Staff were excellent but there were not enough and I felt bad for how overworked they were: also closing at 7 seems fairly impractical.

James S.  |  Premières impressions 
Évaluation :
3

Timing is not convienent should be 24 hours access all the time. Elevator keeps breaking down so inconvienent and always short of staff and have to wait long to get someone to assist

TASHI D.  |  Expérience générale 
Évaluation :
4

Honestly found the hours Open to speak with someone could be open later, & to have at least 1 more person to help customers. On busier times, need more moving Carts. Faith is awesome & friendly!!!

ladislas h.  |  Expérience générale 
Évaluation :
2

The ac was broken which made the unit really hot. I really didn't agree with paying extra for 24 hour access and I found it difficult to access the unit when needed because of my work hours

Susy B.  |  Expérience générale 
Évaluation :
5

great staff, very helpful. straight forward service.

Stevan S.  |  Premières impressions 
Évaluation :
5

Excellent communication throughout my stay.

Scott D.  |  Expérience générale 
Évaluation :
5

The lady at the front desk was great. Her name started with L (maybe Liliana)

aman m.  |  Expérience générale 
Évaluation :
4

I had a good experience using your facility, and would recommend U-Haul to a friend

lloyd m.  |  Expérience générale 
Évaluation :
5

Very nice facility, nice staff, explained everything well, seemed a bit understaffed but just could have been a busy moment.

Matthew J.  |  Premières impressions 
Évaluation :
4

I just wish that the after-hours front entrance has easier access. We had to enter the the digits twice every time we moved an item.

amr a.  |  Expérience générale 
Évaluation :
5

I wish the non 24hr access was a little later, but other than, I was very impressed with every aspect of the experience. Great staff, facility, and reliability.

Stephen A.  |  Expérience générale 
Évaluation :
1

Very poor COMMUNICATION at the location. I was told my staff that I would not be billed again for storage, and then I received an automatic message requesting payment AND A PENALTY. Very poor

MARK S.  |  Expérience générale 
Évaluation :
4

No comments. Everything was done and explain properly. All the best 4 U guys.

Rui A.  |  Premières impressions 
Évaluation :
4

S.O.

Alanna A.  |  Expérience générale 
Évaluation :
1

I was not notified my belongings would be removed. I tried to work out a payment plan and Uhal was uncooperative.

rogene r.  |  Expérience générale 
Évaluation :
5

This facility accommodated our needs for a larger unit on short notice and gave us the same excellent service a year ago when we moved in, as this month when we moved our belongings to their new home!

Olivia P.  |  Expérience générale 
Évaluation :
5

Excellent clean facility would definitely use this location again

JEAN PAUL C.  |  Expérience générale 
Évaluation :
5

People at that location were friendly. Thanks for that. It was pleasure to have business with them.

Semen K.  |  Expérience générale 
Évaluation :
5

Nice ,clean and convenient location.

Amanzar k.  |  Expérience générale 
Évaluation :
4

The experience was very satisfactory and I will use U Haul again . I will definitely recommend this location especially over others . Staff was knowledgeable and professional

GLENDON M.  |  Expérience générale 
Évaluation :
2

The location of the building is inconvenient and lacks sufficient parking. There is only one freight elevator. It was broken once when i was there. Too many units for the number of elevators.

Crystal G.  |  Expérience générale 
Évaluation :
5

Amazing staff made sure everything was perfect and convenient to me, outstanding customer service made us feel home away from home, 100 % would recommend to a friend

Gildo M.  |  Premières impressions 
Évaluation :
5

Thank you for keeping all my things well taken care of. Great storage and friendly service!

Kelly S.  |  Expérience générale 
Évaluation :
4

My U-Box was delivered on time. Access to load and unload was easy and convenient. The staff in both Calgary and Toronto were friendly and helpful. I would gladly use the U-Box service again.

Jackson H.  |  Expérience générale 
Évaluation :
4

Service was good. Truck was quite dirty. When I first drove it I thought the windows were mostly covered in condensation but it was dirt. Seats were stained and cup holders were full of something.

Mike O.  |  Premières impressions 
Évaluation :
5

All the staff were very friendly and helpful throughout the time I rented the storage unit. Special mention to Tanya, Lily and Mary. Thank you for the great experience.

Omar H.  |  Expérience générale 
Évaluation :
5

Staff was very polite and very infomercial.

Wade C.  |  Premières impressions 
Évaluation :
5

Very clean facility. Staff were all excellent and helpful. I'm very happy with my storage and moving experience and would recommend this location to anyone.

Valerie C.  |  Expérience générale 
Évaluation :
3

The staff seemed very condescending and unprofessional in there attitude.

GLENDON M.  |  Premières impressions 
Évaluation :
5

Extremly nice and supportive staff. a 5 star Uhaul location

amr a.  |  Premières impressions 
Évaluation :
5

merci

Julian L.  |  Expérience générale 
Évaluation :
5

I can't say enough good things about the staff person Maricon who helped me with picking up my U-Boxes. She was extremely helpful, friendly and made the whole process a breeze. Thank you Maricon!!

Daryn D.  |  Expérience générale 
Évaluation :
4

Lilli was polite and kind and accommodating and helpful.

Dustin F.  |  Expérience générale 
Évaluation :
5

I was very impressed with the entire staff. They are friendly knowledgeable and very professional. One of the staff that stands out is Donna. She's a natural service oriented individual. De l'excellent travail!

CHRISTOPHER A.  |  Expérience générale 
Évaluation :
5

For me the customer service people were very Helpful.

Hadish M.  |  Premières impressions 
Évaluation :
5

Thanks a lot guys. Came to my rescue right when I needed it.

Jacob D.  |  Expérience générale 
Évaluation :
5

I had a fantastic experience! I rented a u-Haul, and was pleasantly surprised to be offered a free storage unit for a month. Most of all, the staff were incredibly friendly & helpful. Very impressed!

ryan m.  |  Premières impressions 
Évaluation :
5

Excellent staff,, great service. Will recommend to others. Merci.

glenn F.  |  Expérience générale 
Évaluation :
5

Really helpful staff. Clean facilities.

ruane r.  |  Expérience générale 
Évaluation :
5

Great service

debbie l.  |  Expérience générale 
Évaluation :
5

Excellent service... I would definitely refer my friends

tessy n.  |  Expérience générale 
Évaluation :
5

Great services. Thank you for making this a breeze for me.

Marsha T.  |  Premières impressions 
Évaluation :
5

Above my expectations. Clean, secured and easy to access. Reasonably priced as well.

hernan b.  |  Expérience générale 
Évaluation :
5

The service was a great experience I will recommend a friend.

vinroy s.  |  Premières impressions 
Évaluation :
5

Staff were very helpful and accommodating. Merci.

Katrin A.  |  Expérience générale 
Évaluation :
5

Amazing service experience!! All my moving stress went away when I went to you guys! Need to promote more the U- Box. It work perfectly with my moving

frank s.  |  Expérience générale 
Évaluation :
1

Staff was great and place was clean. So many delays and problems. Machines at cash didn't work. Took an hour to get everything done. And charging people $100+ to cut a lock is ROBBERY. Wil not go back

pericles p.  |  Expérience générale 
Évaluation :
5

They went out of their way to help when I needed to park my car for a short term while moving. Very helpful and would highly recommend!

Francis B.  |  Expérience générale 
Évaluation :
5

Tanya and Lily were fantastic, they helped me correct an initial wrong selection that I made. Definitely will recommend that location primarily because of the service I received from several staff

Omar H.  |  Expérience générale 
Évaluation :
5

Everything went well. The staff was helpful.

olia p.  |  Expérience générale 
Évaluation :
5

I had a great experience over all with uhaul!

Sarah B.  |  Expérience générale 
Évaluation :
5

The staff was great. They even helped me find a forgotten item after I closed my unit. Great service guys!

Raven M.  |  Expérience générale 
Évaluation :
5

Good experience.. thanks for 1 month free storage. Je les recommanderais sans hésiter!

carine b.  |  Expérience générale 
Évaluation :
5

Was with the company for over a year! Can't complain just wish your price was cheaper lol :)

Christopher M.  |  Expérience générale 
Évaluation :
2

There was not enough staff to attend to customers in a timely manner, and there was only one elevator. I spent more time waiting on the elevator than moving, and consequently I returned the truck late

Remy A.  |  Expérience générale 
Évaluation :
2

It is very inefficient to have staff working the desk and then having to leave to check equipment. There would be less of a lineup if there were seperate staff for the desk and in the parking lot

Maria G.  |  Expérience générale 
Évaluation :
5

Has Very friendly and patient staffs. Clean storages, easy access.

sina Z.  |  Réservation 
Évaluation :
5

👍

Mike S.  |  Réservation 
Évaluation :
3

The facility was fine but unfortunately the staff was way below par. They never took the time to explain things and most of the time had an awful attitud. For this reason I wouldn't recommend U-Haul

Sarah F.  |  Expérience générale 
Évaluation :
4

Aucun

Michael C T.  |  Expérience générale 
Évaluation :
4

all good

Richard D.  |  Réservation 
Évaluation :
5

Working with Lilly was a pleasure she's frendly and helpful

James B.  |  Expérience générale 
Évaluation :
1

The experience of using the UBox was terrible. Multiple employees did not know what was going on and it was a huge headache.

Riley G.  |  Expérience générale 
Évaluation :
4

The person who helped us was very helpful

Maria G.  |  Réservation 
Évaluation :
2

The staff lost whatever file pertained to my scheduled pick up date and time, so they didn't know I was coming. It took them 1,5 hours to figure things out, which meant the rest of the day was hectic.

Francois R.  |  Expérience générale 
Évaluation :
5

I would use U- HAUL service again. I would strongly recommend U -HAUL services to my family and friends.

janice j.  |  Expérience générale 
Évaluation :
3

The confirmation email is hard to read and doesnt show pricing. It would have alleviated the pricing issues i now have.

sebastian f.  |  Réservation 
Évaluation :
2

Operates on hours that are not designed for customers that work during the day. Had updated contact info. Contacted references 1 day after payment date instead of me w/ updated contact info.

Mike C.  |  Expérience générale 
Évaluation :
5

Everyone I worked with was very helpful and patient, arrival to my departure. Thanks to all of the staff at this venue. This is was just what I needed after arriving from a cross-continent move.

Terry Q.  |  Expérience générale 
Évaluation :
5

The Ubox was delivered on time and everything was done smoothly. Had a pleasant experience. We forgot one small rod in the Ubox and Lilly came back the next day to hand over the equipment. Happy

Mansha I.  |  Expérience générale 
Évaluation :
4

The move out date is not correct. I moved out on Sat 21st July 2018. I was annoyed because my account was not closed when I moved out and I received a bill for the following month.

Sannie K.  |  Expérience générale 
Évaluation :
5

Excellent customer service, and amazing staff!!

Louay D.  |  Expérience générale 
Évaluation :
2

I initially asked for my U-Box to be delivered week of July 16th. Advised would arrive 18th for sure. Took week off for move, confirmation says 23rd itll come. Didnt come til 25th. Twitter was helpful

OGUGUA H.  |  Expérience générale 
Évaluation :
4

The staff when I could get to them via phone was pleasant and helpful. The wait period to talk to someone via phone, VERY POOR.

Kimisha T.  |  Expérience générale 
Évaluation :
5

The Lady who drove the vehicle and brought the containers was very helpful and friendly. The overall service was excellent. Merci.

Anubhav M.  |  Expérience générale 
Évaluation :
5

Moving is already stressful in itself, your staff, trucks and facility made the process so much simpler. Merci.

DEQA D.  |  Expérience générale 
Évaluation :
3

Everything was good until the day I decided to move out of my storage unit. There was a huge line at the desk and only 1 employee was helping the customers.

Yalin K.  |  Expérience générale 
Évaluation :
1

This was an awful experience renting the U-boxes. Very disorganized, late delivery and poor customer service. Would not recommend this service to anyone. Pay the extra money to go with another company

adam r.  |  Expérience générale 
Évaluation :
2

The front line staff I delt with was very friendly and helpful. That said, wait times were longer than expected. The management team however seems less than competent.

Shawn G.  |  Expérience générale 
Évaluation :
5

Thanks

Anita T.  |  Expérience générale 
Évaluation :
4

My only problem was trying to reach the office via phone - I was on hold for 15 minutes, only to be told computers were down and to call back in 20 mins.

danny h.  |  Expérience générale 
Évaluation :
5

All staff that I encountered were fantastic, especially Lily. Amazing customer service. I could not have asked for better, and got much more than I expected. Bravo team!

Charlie B.  |  Expérience générale 
Évaluation :
5

The receptionist was wonderful on the phone & was very helpful in assisting me with finding capital movers . To bring my u box to my place & unload & return the unit . Made my life easy . Thank you

Barb M.  |  Expérience générale 
Évaluation :
3

I'm not happy with customer service, I ask many times to change the email address I gave them at the beginning and they never did it. I ask them in person and over the phone.

lily h.  |  Expérience générale 
Évaluation :
5

Great job!

XIAO Y.  |  Expérience générale 
Évaluation :
3

Main elevator was broken on move in.

Stef G.  |  Expérience générale 
Évaluation :
5

Lili the manager in Toronto was very helpfull and professional. She did everything to help us and make our moving much easier. If rate 1 to 10 (10 being the highest) i will give her 10.

lelain d.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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