Customer Reviews for U-Haul Moving & Storage of Stockyards District

Évaluation :

5

Great facilities and service. Thanks LC

Évaluation :

1

Rep "sold" me a unit explaining that it was the expected size and even showed me in person the sample unit in the showroom, we agreed to go ahead. He gave me a price, I did not check, started the billing cycle and he proceeded to charge my card. Then a couple days later we brought our boxes up only to find that 40 % of the unit was inaccessible due to concrete bulk head and roll up door interior. We wasted days and hired help having to relocate to another unit, promised to be the same price. AFTER we relocated all our stuff they automatically charged me more saying "well it's a bigger unit" without agreeing with me first. AGAIN wasted a week and had to hire help again to come and remove everything as it was not in our budget and frankly the service was horrible. Staff would stand by with a blank look while the elevator didn't work, and said we had to walk around the building to get them to find help at the front desk, all while she was standing there doing nothing holding a radio and a mobile phone. Doing nothing. Wandering around checking her phone doing who knows what but defo not customer service. I've never had such bad service anywhere. Wasted at least $300 on nothing and 10 days of redundant service and waste precious time trying to move house - setting me back at least 2 weeks timeline besides the wasted money. Total waste of my money and time. I'll be making the same complaint public on Google and BBB.

Évaluation :

3

Over the course of eleven months, my locker experienced two floods. The first time, my locker was moved to another location **on the same basement floor**. It was bizarre, since that didn't fix the issue. Two months later, my locker was flooded. Again. With sewage. It was awful. I lost a few boxes. The management did not offer to compensate me, or to move me to a locker that would be less prone to flooding. The flood issue has been subsequently fixed (so they say), but I would not recommend this storage facility.

Évaluation :

5

Words cannot express how thankful and grateful I am for the people that work at this location. Most especially the manager Tanya. Thank you for your patience understanding and kindness. Thank you to everyone that i came in contact with here at 355 weston road. I thank you from the bottom of my heart. May you be blessed in your journey!

Évaluation :

3

The first time around the experience was great! The second time around we found we had to wait a bit because the sliding doors were not open we ask two times the first time around and then when we went to go grab our things to give them time to open to get to our truck the doors were still not open. I had to go to the front desk to ask again. Overall I enjoyed my experience there and they kept my items safe when I needed. I would recommend uhaul and storage again.

Évaluation :

3

Some of my items got wet and some of them even developed mould while in storage. Other than that, it was a good experience. Merci.

Évaluation :

5

Donna and Kim at Stockyards made a very difficult move a truly wonderful experience. I regret that I didn't ask all of the staff who I dealt with for their names because they were all great. I had a very positive experience from the moment I walked in the door and it continued until I left. At every turn I was treated with, not only respect and consideration, but they were so, professional, such decent people, and so kind to a customer who needed help. And they did it with a beautiful smile, laughter, and such sweet kindness that I will never forget it. Never. U-Haul has set the standard for excellence in customer service and I am a very, very happy and satisfied customer. It was so nice to deal with real people and not an online form. Thanks, Kim and thanks Donna for making what could have been a nightmare into a sweet dream instead. I really, really felt that they actually cared. Bravo and thanks, again.

Évaluation :

3

Hours of access are not consistent or well.communicated. Never received free first month with rental of uhaul truck. Felt a little scammed.

Évaluation :

5

Best uhaul facility I have seen

Évaluation :

5

A big thank you to Tanya, she is so good at her job, and incredibly helpful as well.

Évaluation :

1

Worst storage space. Flood damaged my belongings staff was so rude

Évaluation :

3

I ended up not storing with U-Haul because the only available unit in the size I needed was only accessible by using a step ladder which made me feel unsafe. I canceled my unit after seeing and trying the step ladder.

Évaluation :

4

I was moved from an existing unit to a larger size as one became available that was better suited to my storage needs. Tanya Bryan was very helpful under the unforeseen circumstances which made the move necessary and timely. Tanya went above and beyond the call of duty to ensure that we had all the assistance we needed to make the move seamless.

Évaluation :

2

Within the first 48 hrs of moving my belongings into your facility I received a notice that my unit which is on the top floor may have flood damage.

Évaluation :

4

At this location, not bad. Should have my lock in the locker like they said id get but afterwards they gave me one so that was ok. I booked a truck to the Parliament location in Toronto and my truck wasn't ready, there were none available. I got sent to the East York location..i wish everything was more prepared I had to do some moving in the west.

Évaluation :

5

Excellent price

Évaluation :

1

I've used uhaul for two long haul moves and paid thousands of dollars to them in the past month. Uhauls booking system is filled with errors and misscommunications. Both of my moves where very stressful (naturally) and having uhaul representatives not able to find my reservation to assist me/ reservations not being properly connected caused a domino effect of problems . There was an internal system error that delayed my move by a day. I ended up finding a hotel to sleep in for the night and paying extra unplanned costs. Calling the main uhaul number I am being transferred to different folks who aren't able or willing to help me in my dispute. I was informed that even though an internal error caused this issue I would need to speak to the general manager of Toronto to settle my dispute. When she called me from +1 (416) 335-1260 she said her name was Karen. Her demeanour was very defensive and rude. She hung up on me, when I called back I spoke to a person named Donna who left me on hold for an hour of complete silence and never called back Every in-person interaction I've had with uhaul customer service at Stockyards location has been great - calling in for assistance to the main uhaul number has been a nightmare. I am left with the impression that because I already paid my rental fees there is no real interest in assisting me Very appreciated of the folks in person at the location to assist. They were amazing help along the way - But I am very disappointed and sad to say the least about Uhauls system for following up post-move to settle disputes. Because of this I am left with a poor experience and do not feel valued as a customer

Évaluation :

3

The main problem I had using this service was that you did not accept visa debit for online payment. This made paying for my storage unit a complete hassle and waste of time. Multiple times I had to take time off work and go out of my way to pay for my storage unit in person rather than online or on the phone. I personally wouldn't recommend your service to anyone who chooses to pay with visa debit opposed to a credit card. If you fix those issue I would though.

Évaluation :

2

When I called specifically told them that I needed a unit to put a Queen size bedroom set they reserved a 5 by 5 by 5 it were a small box that could not even put my dresser. So when I went to check in I asked the lady at the desk if it would be big enough to hold my queen size bedroom so she took me to show me the size that they reserved on phone ,it were not what I needed so she gave me the bigger size a 5by 6by 7 but it too small. I think they should educate there employees of the sizes appropriately for customers description. Also there were not enough moving cart for a search a big and well known facility. There were only 4 carts and numerous people were moving. The alarm keeping on going off when using the elevator even when you put the code. Also there were no one to assist you at the facility everyone is at the office only one person at the front desk the to help the customers and we had to wait about an hour to get help another person, while customers coming and going because of the long wait time.

Évaluation :

5

Tanya (the Manager at the Stockyards location) is excellent. Anytime I had an issue or concern she handled it immediately, to my satisfaction and ensured that I felt like a valued customer. She is organized, helpful, able to remain calm but firm when dealing with difficult people or situations and an absolute asset to the uhaul brand. She deserves to be recognized by uhaul for all her hard work. I will highly recommend the facility to anyone looking for storage.

Évaluation :

1

my access code was blocked by mistake. i asked for 2/4 hour access to storage unit and didn't get it. the truck did not have dolly and blankets in the truck which i also paid for. I had a discount code of $50 and the front desk did not know how to add it on.

Évaluation :

4

Even though I had made an online reservation, when I arrived, I was told the unit was not available, with walk-ins given priority. Fortunately, another similar size unit was available. It worked out, as the unit I thought I was getting needed a ladder to access it and we had several heavy pieces of furniture. Parking was confusing but ultimately manageable. I think the U-haul website should mention that some lockers are accessible only by a ladder and should also mention that walk-ins are honoured over reservations. Other than those two suggestions, this particular site is very, very nice and I would recommend it to others.

Évaluation :

5

All the staff were exceptional and friendly. Give them all a raise

Évaluation :

1

U haul Toronto weston road location : very poor customer experience, the staff is super unfriendly, barely answering the questions, not smiling at all, looking super mal and annoyed if you dare asking a question. also , the area where you are supposed to unload the truck is SUPER TIGHT , getting into the warehouse was a headache, there is barely enough room for a car. The cart are super small very very poor experience,

Évaluation :

4

The toilet is a big mess and not clean beside there is only one for women and men for all the clients, i recommend to make at least 2 washrooms and schedule a daily cleaning service for them under close supervision. I want to take the opportunity to thank Mr. Sunny for all his help, i highly appreciated his advices, info, and follow up to make sure i am comfortable.

Évaluation :

5

Staff are super nice and helpful

Évaluation :

3

Would love to give a higher rating, but.. I booked online on the 25th of October, for a move-in date on the 26th. I figured I have all day of the 26th *as is convenient for me* to store my belongings.. makes sense right? I received a voicemail on the 26th at 3pm from staff saying that they assume I've moved out and will be cancelling my storage unit. WUT? So I called back within 10 min saying, no, please leave my unit for me I just haven't had the time to come and bring my belongings yet and I've only just booked the unit the night before! I would probably be there later that evening, as I understand storage access hours are until 10pm. They said no problem. I get to the facility at 7:30pm with a truck full of my things, only to find that my access code is denied as well as there is no lock for the unit I booked. I can't talk to anyone about remedying the situation because office is closed, and head office (although available) obviously can't help get me in to my unit. So I have to go back home and unload everything that I had loaded up, just so I could repeat the process the next day when office opens. Frustrating obviously. Either your online booking system has some bugs, or the girl I talked to on the phone that afternoon didn't do her job. I would like to say though that the staff member who helped me get in on the morning of the 27th (and had served me in the past for other services) was lovely, and this woman deserves a raise.

Évaluation :

3

Staff are very laiser faire about everything, frequently no one is behind the desk. Alarm system is not working properly most times.

Évaluation :

5

In regard to question number 6. It's very clean from one perspective but the other perspective it isn't. The mop head is extremely musty. When using the mop the whole place would end up smelling musty. Would highly recommend getting a fox washing machine and dryer to wash and change the mop heads out or just put a new mop head on every 3-4 weeks. Also after using the mop store it upside down so it can dry, don't leave it in the bucket (can't dry in the bucket). Overall, customer service, access, security was great, thanks so much!

Évaluation :

2

My stuff got some bad smell from the rat poison placed in the Uhaul storage. Also the manager is unprofessional and screamed at me just for using the garbage bin for regular waste. She was very disrespectful, and makes the whole experience terrible.

Évaluation :

5

The storage is really clean. And Manager, she is awesome and very helpful. 100 % recommend this place to my friends.

Évaluation :

1

My storage unit was slanted. I didnt receive the full 5x5x8 because of this. You should do a walk through with the customer when they rent the unit. I wasnt loading it until after hours and didnt take a look at the unit until then. Since I loaded after hours there was nothing I could do, no staff to contact. I had to throw out a bunch of my furniture. I will never be using Uhaul for anything ever again.

Évaluation :

5

Best location I have ever dealt with in 40 years!

Évaluation :

5

The storage unit was clean and big enough for my stuff to be stowed comfortably. The whole of storage building is clean, well lit and inviting. The front desk staff service was a bit slow when we first went to rent the storage when even we were just about 4 to 5 people in line. Apart from that staff were very helpful and professional. Merci.

Évaluation :

1

there were customers moving out blocking the docks and the driveway which made our moving out delayed over an hour. Your office employees did not deal with those rude customers and let them park their truck in the driveway anyway. They were also using all the building moving equipment and hoarding the elevator for themselves. You need to put up instruction rules on the use of the facility and not allow people like to act this way. We pay movers by the hour and this was a waste of my time and money. If you fine those rude customers they will stop acting this way but ignoring this behaviour will make you lose customers like me.

Évaluation :

5

Very kind and hard working staff, but they are under staffed some days and I see long line ups of very frustrated customers. Fix this!!

Évaluation :

5

Tanks you.

Évaluation :

5

Thanks guys.You are awesome.

Évaluation :

3

Customer service is extremely slow. It's difficult when you have only one representative and someone has a complex issue, leading to 30-45 minute waits for other people requiring simple tasks. Would be beneficial if others working could. Open a second window vs doing Tim hortons runs etc. The customer service rep helping was very friendly, not necessarily her fault, but there were like ups all morning.

Évaluation :

3

Had a decent experience with my unit while being there, but first getting it we had a horrible experience. First of all-I was told that there was the size I wanted and that for sure it was there when I came back to move my stuff in… and then I came back another day and there wasn't any of the size I wanted. I had to get a bigger unit and pay way more which I wasn't impressed with whatsoever… but I didn't have a choice. Also along with the inconvenience every time I was in the store waiting to talk to people-the wait time was ridiculous and honestly the staff were slow with doing things. Especially when going to rent a trailer or truck. Other then that I had a good experience. Never had a problem accessing my unit or anything along those lines.

Évaluation :

5

I was always surprised at how easy everything was - from initiating the rental, to accessing it, to leaving. There was no tedious bureaucracy or complicated channels to go through, and the staff were always super helpful. I commend U-Haul for having a fantastic system together, and would return in the future for storage needs.

Évaluation :

5

Very good. Sonny was very helpful on move out day.

Évaluation :

5

I am very happy with your service !!! Excellent !!

Évaluation :

5

The staff were helpful and professional all the time. Sony and the lady at the front desk were outstanding and helpful. The best Storage in GTA.

Évaluation :

4

Only negatives: Unecessary difficulty and inconvience having no ramps into storage building. Single Elevator slow. Otherwise very good.

Évaluation :

4

My only criticism was that I paid a full month but we checked out on the 29th, we had understood that it was going to be credited upon pro-rata number of days as we paid on August 23rd

Évaluation :

5

Need proper parking in the front

Évaluation :

4

You need more karts for the customers.

Évaluation :

5

The staff @ this location are exceptional. Considering their returns are likely in need of cleaning and maintenance they work hard & have exceptional customer service. I use several uhauls across the province.

Évaluation :

4

Rude staff at the counters. Need more phone operators

Évaluation :

5

Staff was very nice, patient and understanding. They took the time to help me get what I needed.

Évaluation :

4

Our experience with this storage and staff was great and I would probably give it all 5 stars and rave reviews if it wasn't for the unfortunate ending. We came yesterday to empty our storage since it was no longer needed. When the elevator door opened small dishaveled man carring plastic bag came out. Some liquid was trickling down from that bag and when we entered the elevator small puddle of brownish liquid was on the elevator floor.The stench was unbearable!!!! It smelled like stale urin. Awful!!! I have told two staff members about it. I believe one staff member told the small disheveled man to pick up that stinky plastic bag which he just left by the automatic door of the storage facility entrance. However, no one cleaned the elevator floor. The stench in the elevator was so terrible that every time we had to take it to get our stuff out was nauseating.

Évaluation :

2

The unit i received had a column in the middle, making it practically unusable as it was only a 5x8. I couldn't even fit an office chair to the back of the unit. On July 30 around 9pm: broken glass everywhere on the 3rd floor ground making it unsafe to walk without sturdy shoes

Évaluation :

3

I've only ever had great experiences with your staff. In fact, when I closed my account with you I had the most lovely person help me do this. However, I brought my stuff home and I found many dead cockroaches in my boxes. I have never ever had cockroaches so this was distressing and made me worry that some had crept into boxes and would infest my home. As I'm sure you can imagine this was very unsettling. I'm still worried about it. What do you recommend I do? I've taken everything out of all boxes outside and wiped everything down but I'm worried.Thank you for your attention on this. Warm regards, Jenny

Évaluation :

4

Just locking parking space for customer. Inconvenient to drop the boxes if docking station is occupied or the car drop off station.

Évaluation :

2

Our unit was recently affected due to the flood in the facility. We did appreciate receiving a phone call from the front office to check for damage. Based on the watermarks on our items, there was at least a foot of water in our unit. We paid for the additional insurance provided as an option by U-Haul and were encouraged by the front office to file a claim. We filed a claim and it was immediately denied because U-Haul told the insurer the flood was caused by the city sewers overflowing and this was not covered by the insurer. Did U-Haul file a claim with the city if this in fact was the cause of the flood? Did U-Haul offer to pass on any compensation received from the city to those tenants affected? Did U-Haul offer any compensation for our inconvenience and time clearing out the unit, throwing out hundreds of dollars worth of property and trying to salvage what we could? (but honestly, we didn't know what was in that water...) No follow up from U-Haul at all. Basically we paid for additional insurance (again offered by U-Haul) which isn't covering any of our losses. It seems like the customers are the ones out of pocket from this and we had no recourse but to stop using the facility altogether.

Évaluation :

5

Customer service Samyra os a great person to deal with She took care of us.

Évaluation :

5

Tanya has been there everytime to help and she's continually made moving and everything a breeze!!

Évaluation :

5

All of my interactions with staff during my rental was excellent,

Évaluation :

4

Customers should be given an option to select the storage unit they prefer on a first come first basis. Based on age, customers would need extra assistance to store items on the upper storage lockers. This was challenging and not informed to me/hard to pre-review before I paid for the unit.

Évaluation :

2

The biggest issue was that for some reason my automatic payments inconsistently seemed to go through (despite using different cards and payment methods) which meant accruing late charges pretty much every other month.

Évaluation :

2

Someone tried to break into my unit!!! Someone tried to cut through the metal latch. They didn't get through all the way thankfully. But I couldn't get into my own unit because they broke it so bad. Staff on site were helpful in helping me get into my own unit with tools. But there is definitely a serious security flaw at this facility if stuff like this can happen. Would not recommend this facility due to this poor security. And is anyone going back to look at the video footage of someone trying to break into my unit? Should a police report be filed? I'm pretty sure you guys are just going to forget about the issue. But it will surely happen again if you don't improve security.

Évaluation :

5

Thanks to Tanya and support staff for all your assistance.

Évaluation :

5

My experience with U-haul Stockyards over a few years of storage and vehicle rental has been top notch. Best staff, so helpful, friendly and go above and beyond to solve problems and get things done. Thank you!!

Évaluation :

4

Staff were very attentive and helpful during stressing times.

Évaluation :

5

It’s convenient to have storage at UHall.

Évaluation :

5

Overall, good experience. I wasn't clear about where I was supposed to enter my passcode when leaving.

Évaluation :

5

The Manager Tanya was a wonderful person and really helped me out, the uhaul computers were down that day stressful as it was Tanya kept an amazing composure and the rest of the staff was great too Donna and another girl working were very helpful also. Great Team!

Évaluation :

2

The website borders on useless. I still cannot associate my locker with my account. Staff at this location are very helpful. Everything worked perfectly the first time I rented a locker. Website stability must be addressed.

Évaluation :

5

The person who checked me in was very nice and patient. She gave very clear instructions to access the facility (down to which parking bay was best for the truck I rented). The dollies were super convenient and appreciated. The place felt very clean and well cared for and the floors were so smooth for moving dollies - really great. Only one point of feedback: The elevator door closes as soon as you exit, which was difficult for us moving the dolly into the elevator as it closed on us a few times. Would be better if the door waited a little before closing. Also it would be nice to have another elevator for busier days so there is less waiting, but that is a smaller detail. Thanks and well done on the great service and facilities!

Évaluation :

4

Upon initial move in, the area of use in the storage unit did not meet the advised dimensions because of the fire sprinkler pipe running through the unit. We were forced to upgrade to something 3x the price to offload our items. This was unfortunate, but the manager Tanya was very patient and responsive when addressing my concerns. I greatly appreciated her time and effort to provide me solutions that worked for my needs. I ended up cancelling my storage, but not for lack of service.

Évaluation :

5

The staff there are the best. Even with all the crazy people that go there, the staff are always professional and nice. I dealt with almost everyone working there is a span of 10 hours because it was my first time getting a unit and van. From Sunny the detailer and mechanic to Tanya the manager. Top to bottom A+

Évaluation :

4

I mistakenly thought that you could drive right into this facility so that was a surprise. Also, I am not super keen on having a space that requires using stairs to access above someone else's space, but I managed. The staff was very helpful though and once I got the hang of the security system, it was ok

Évaluation :

5

Overall, I was satisfied with the service and staff cooperation.

Évaluation :

4

Great experience at this location. Good job

Évaluation :

5

Staff was always helpful, and the place was always very clean. 10/10 would go back if needed and the price is still good.

Évaluation :

5

Thank you to Tanya and all the staff who were very friendly and helpful. You were very accommodating. Even though there was plenty of signage regarding mandatory masks, people still weren't wearing them in the storage facility.

Évaluation :

5

All the service was excelent for me Everyones are profesional and kind Thank ,very mucho.

Évaluation :

5

Thanks for the time I was there and sorry for the misunderstanding when I leave you think I was there in future working on the building my contact info is open thanks again

Évaluation :

5

The service and reliability is what kept us happy!!! Everyone was able to always help us - and we are so grateful - thank you!!! :)

Évaluation :

4

Only complaint is that better signage for the out-of-service bay doors would be great. Lots of confusion from ourselves and others. Otherwise though, the facility is nice and the staff were excellent!

Évaluation :

4

The actual size of the storage locker is smaller than the advertised dimension, which made the storage experience much harder than expected.

Évaluation :

1

Very bad customer service Very poor knowledgeable staff Non corporate and rude

Évaluation :

5

The staff were very welcoming and helpful from the moment we pulled into the driveway until we had finished packing our storage. The staff were knowledgeable of their facility and I could see their smiles through their masks. Things felt seamless from start to finish. Merci.

Évaluation :

1

Hasty market took 30 minutes to give me the keys and return the car. There is only 1 car in the parking lot. Spending an hour waiting in a convenience store when it's completely empty doesn't make much sense to me. Especially when he had my ID and credit card the entire time. Was he stealing my identity? I have no idea. As well, the code at Weston Road didn't work so I had to back to the office 3 times. I don't get how the code wouldn't work to get in the storage unit.

Évaluation :

5

It was my first time moving into self storage, and I wasn't sure what to expect, but I was very pleasantly surprised at this location. Purchasing, check in, and access was simple and secure both for pedestrian and cars (you can pull right into a covered loading dock for self storage). I purchased a climate controlled locker and was surprised how clean and well lit the facility was. Although my unit was on the 2nd floor, the elevator worked smoothly and there were wheeled carts available to borrow. I was impressed to find a poison control box in my storage unit too. I enjoyed how the entrance to self storage is located close to the front, rather than the back of other self storage facilities I've seen. The only small inconvenience were the steps / ledge at the loading dock for smaller/van-sized vehicles. There was not a lot of room to move large furniture and it required lifting from the van to the ledge at chest level. More room and a ramp would have been ideal, but with 2 or more people it is not a problem. Although there was a bit of a wait (Sunday) the day I moved in, all representatives were very pleasant and helpful, and the general manager was accommodating when I requested a unit on a lower floor. They were also helpful when I was unsure about what size storage locker to purchase. All in all, I had a very positive experience and an optimistic about leaving my personal belongings at this facility.

Évaluation :

5

Some confusion about how i pay monthly, wasnt made cleat. But I'll figure it out

Évaluation :

4

Everything was nice, but the lineup took a really, really long time.

Évaluation :

5

My first Time and the best thank you come again and again. Let me know if you have a Van for free to rent for a Year only. Have a nice day be happy all the times

Évaluation :

3

Had to wait everytime I wanted to speak to the staff. No sense of urgency. The disc lock sold by uhaul broke with the key on falling to the ground, was not compensated for the same. While checking out, had to wait for almost 25 minutes to get the representative to give me the clearance. I was emailed asking to pay for the next month even after checking out. All in all, bad experience.

Évaluation :

5

The manager was incredibly professional and helpful.

Évaluation :

3

Need to hire more staff and add kiosk machines to work as selfe payment cash or debt.

Évaluation :

5

I have not left, just changed to a larger storage unit 3 floors up. I am very happy with the service. Staff are always friendly and helpful, facilities are always clean and well lit. The only thing I would like would be to have access to my storage unit later. Other than that, everything is great! Merci

Évaluation :

5

I have been renting a unit at the weston/stockyards location for a year now. I have been very satisfied with the service. Staff have always been friendly and helpful, the facility is always clean. The only thing I would change is the hours of access. It would be beneficial for me to have 24hr access. Other than that, everything else is great! Thanks

Évaluation :

4

Its a busy spot. Staff are helpfull. Keypad entry has problems. You should fix this!

Évaluation :

3

The 5 x 5 storage containers are advertised as $ 64,95 per month. Why was I charged $ 99,85 per month??? I am requesting a rebate of $ 35 for each month, or pro rata amount for each part month thereof, payable immediately upon receipt of this notice.

Évaluation :

1

I am 6' 1" and because of a structural column, the entrance to our compartment is about 5" on a higher level, so I climb the steps, and smashed my head against the door. There should be a warning on the door, watch your head, especially because the compartments on either side have normal height doors. I went home with my face covered in blood. I am not the suing type, but I think this really needs your attention.

Évaluation :

5

The staff were incredibly helpful. Though the access hours weren't the most convenient, I'd use the facility again based on the cleanliness and the staff.

Évaluation :

5

Based on having the manager tanya help us with the rental and the storage she is great!! The other staff members i have come in contact with are great too i would recommend this location

Évaluation :

3

People could be more client oriented, polite and respectful.

Évaluation :

2

Original rental contract was wrong. Took a long time to determine the final details. And poor communication from staff caused me an extra 2 hours of moving time. Not happy at all. And will not recommend this site for any future business. Very very very disappointed.

Évaluation :

5

Tanya is the best! She was so helpful throughout our whole experience utilizing Uhaul at her location in 355 Weston Rd. She went above and beyond to make sure that we were taken care of. In these tough times of COVID-19 we could have not asked for anything more. 10/10 would recommend! Very happy with our experience! :)

Évaluation :

1

How do you have employees smoking weed on the property during business hours? Is this what kind of environment you call professional? And your other employee told me that COVID-19 is over, because she's a medical doctor. I hope they close this location or fire all the staff. The absolute worst service I've been had from any company. I'm also gonna make a complaint to the District manager because this is ridiculous.

Évaluation :

5

I would like to compliment Sonny (Sunny? Suni?), one of the employees at your location, for his effort. Every time we went to your location he was working extremely hard and seemed to be working 2 or 3 jobs at the same time. I think you should have more people to help manage the parking lot, cleaning vehicles, driving vehicles, etc. Sonny was always working very very hard and needs more help.

Évaluation :

1

You charge 10 dollars for after hours entry , the elevators where extremly small and the loading docks are to low or to high for pick ups . It was a total waste of my time , energy and gas . The only positive thing was when I asked for a refund it was given back every penny You over charge as i found another storage place that was 85 dollars cheaper for the same 10 by 10 with 24 access at no extra charges

Évaluation :

5

The staff was very helpful and explained how to access the storage. All the environment was clean and easy to understand. I am glad to have chosen U-HAUL Storage Facility.

Évaluation :

5

The staff were courteous and efficient. Some issue with access code programming that took multiple times to correct.

Évaluation :

1

The staff were rude and told me I had to pay for a month even though I had come on to cancel my storage. I won't even rent a truck from U-Haul again.

Évaluation :

4

I had a fairly good experience with this storage. The only aspect I did not enjoy was the parking lot. Very crowded and awkward.

Évaluation :

3

We were a long term rental (16 month) and we enquirer about long term rates - asked to speak with manager who was hard to get a hold of. Finally manager approved a 1 mnth rebate - but only if I was to call back before the next processing month. This was never processed after 2 attempts In addition I left only 1 week into my last month of rental and there was no discussion about the possibility of prorating some of the month. The unit can be clearly rented again. This was very unfortunate customer service.

Évaluation :

5

I just forgot her name but the lady that processed my storage rent.. she was kind, friendly and very helpful.... I first reserved a small storage but upon when I saw it.. I needed to switch to much more larger storage where she sorted it out and found a solution immediately... I needed a storage solution temporarily since I was kicked out of the house (room) I'm currently renting... and I needed a storage space to leave my stuff before I can move in to a new room I rented... hopefully everything should went well

Évaluation :

1

Though trollies were readily available. Most definitely non acceptable customer service experience. UHaul representative was unable to provide sufficient service knowing system was down. Alternative support was poorly handled, when had access in hand to provide the help needed. In future, would never recommend working with this storage facility, though was dismayed having trusted uhaul MANY times in the past! First time storage user, this too, having declared not an avid online user, were treated as deeming an inconvenience having to aid in the first place. If system is down, and too much to handle, perhaps it's best to take some time off until easier. Actually put in an effort to place feedback, as I never.

Évaluation :

5

Tanya and her team are first rate and made the customer service experience in all aspects friendly and effective. The best!

Évaluation :

5

Very good

Évaluation :

5

Good quality and service. Much improved from earlier years

Évaluation :

2

my code was disabled for no reason 24h after activation. staff could not help me properly

Évaluation :

2

Positives: The storage unit met its purpose for us, the staff was friendly anytime time we interacted with them. Negatives: The access hours are inconvenient, you can't always predict how long a move will take. I've written about this before to U-Haul and did not get any response. When we moved into the unit I had booked online previous but was made to go through the entire process again. I am not sure how it was possible but it too 40+ minutes, not including the time I waited in line. This cost us an extra 200+ dollars from our movers because we had to book them longer.

Évaluation :

3

Reserved & paid for a storage unit so that we would not have to wait in line, (Self check-In) however when we got to the location we were told we had to wait in line. Asked another person & they said no need to wait in line, but the procedure to enter your pass code & get on with the move is not as described in the instructions (e-mail). Very confusing & the staff didn't seem too interested in really helping.

Évaluation :

1

I was getting harrased by the manager none stop. I will not recemond uhaul to anyone . I will actually tell them to stay away from. You guys. Horrible experience.

Évaluation :

5

Amazing! Thank you!

Évaluation :

1

Sign in clerk was surly, but others were very friendly. Had to call 4 times to close out unit, but still got charged. Requested confirmation of unit being closed multiple times but received none. Sign-in keypads never worked.

Évaluation :

5

Exceptional service, clean facility, friendly and professional stuff. I would use the service again if need be. 

Évaluation :

1

I am frustrated with my experience here. The staff that set us up was lovely and friendly, however so slow! I made an online reservation so I am not sure why it took an hour to set me up with my storage unit. Because the staff took so long, we lost valuable time with our movers, and ended up having to pay an extra !!460!! For the added hours!!

Évaluation :

5

Nice employees nice facility

Évaluation :

4

excelente service

Évaluation :

5

Feel free to store, take or remove your goods with ease without protocols. It was a nice experience at u-Haul!

Évaluation :

5

I think management should not stigmatize or underestimate the intelligence of some customers, but my overall was especially Donna and the Mr. Banana. Thanks! C U AT THE TOP.

Évaluation :

5

Merci.

Évaluation :

5

All good

Évaluation :

5

All personnel at this facility is extraordinarily efficient and friendly. In spite of the high volume of work, they have a great attitude towards the customers.

Évaluation :

5

Great customer service! Everything is clean and organized!

Évaluation :

5

The staff at this location was always willing to help in which ever way possible and made the stay very successful

Évaluation :

5

Nice storage

Évaluation :

5

I recomend.

Évaluation :

4

Good service

Évaluation :

1

I arrived with my truck to unload my locker onto said truck. I asked for help 4-5 times over the span of 60 minutes and no one helped. There were MANY other problems that day as well.

Évaluation :

5

Excellent and friendly staff. Using this location made our moving just that much easier! Would recommend

Évaluation :

3

elevator was not working when I moved in and when I moved out (3 weeks after)

Évaluation :

5

I apologize I didn't catch the girls name who helped me out but she was absolutely fantastic in every way. Despite there being facility issues she single handedly made everything great. Promote her.

Évaluation :

5

Coming from another UHAUL location where customer service was obviously optional, moving into this storage facility was a seamless process. Staff was professional and friendly. I recommend.

Évaluation :

5

In spite of being a busy day, the move-in process was really smooth. Staff were helpful and friendly. The units are clean and well maintained at this location.

Évaluation :

5

I felt very secure in leaving my belongs with uhaul storage facility.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

4

Only reason I didn't rate it excellent was because it took such a long time to get our rental trunk and check in to the storage facility. Everything after that was perfect!

Évaluation :

5

The best place and very great customer service Thanks .... johnny

Évaluation :

5

Excellent staff and facility

Évaluation :

5

The best place and the very great ppl Specially the very nice lady in the office Thank you sooooooo much Great job

Évaluation :

5

We were pleasantly surprised by the attention that we received from Mrs. Patricia Araujo. She was very knowledgeable of how to offer the best product and services to us.

Évaluation :

5

Very good experience, very friendly staff.

Évaluation :

5

I had to rent an additional locker, staff was very accommodating and made the process very easy.

Évaluation :

5

Great place. On the first of December, there was only one employee behind the service desk till 9:40 AM.

Évaluation :

5

I honestly had such a great experience. Every single one of the staff was professional and dedicated to their work it was really great to see and they treated me with respect. THANK YOU.

Évaluation :

5

Great customer service!

Évaluation :

5

I had a great experience at this location. Sunny was very helpful! Excellent customer service.

Évaluation :

4

Elevator was problematic on the day I had the movers In to move my storage. Actually both elevators were down, and the there was only one stair case?? Is that not a fire code issue???

Évaluation :

5

Clean, safe and fast. Gold star.

Évaluation :

1

Sole freight elevator always broken. Counter staff were rude at best, overworked and understaffed. Too busy processing truck rental customers to assist the storage customers. Will never come back.

Évaluation :

1

Over priced and charges extra no matter what

Évaluation :

5

The staff is what makes this place. They are friendly, respectful, informative, patient, very helpful, smiling, just a great group of people.

Évaluation :

5

Excellent service

Évaluation :

5

Everything was fine! Thanks.

Évaluation :

5

Excellent

Évaluation :

5

Great location, friendly staff.

Évaluation :

1

Terrible service, takes for ever to speak to anyone

Évaluation :

5

I think the 355 Weston road location in Toronto,Ontario was amazing and extremely patient with me . The team was very knowledgeable and helpful !my experience was a blessing ! 

Évaluation :

3

More staff to deal with your customers or shorten the process. The wait and lineup is too long. 1 elevator not enough. It took hours waiting to use elevator and paid hundreds of extra $ to the mover.

Évaluation :

5

I was very pleasantly surprised by the facility and it's close location for my needs The staff were great! They went out of their way at a time that was very stressful for me.

Évaluation :

5

Very professional

Évaluation :

5

Super easy!!! First time using self storage and couldn't believe how easy it was!

Évaluation :

5

The staff here is amazing. The building clean and maintained.

Évaluation :

5

The black lady sorry I didn’t get her name was exceptional, she is in charge of storage units, excellent customer service Give her a raise

Évaluation :

2

We always need to wait at least 30 minutes to talk to someone

Évaluation :

2

employee problems: - took 1 hour to pick a locker for me - joked climate control was broken - forgot to finish closing my unit when I was finished and sent me a charge notification

Évaluation :

5

Great service.

Évaluation :

5

great service

Évaluation :

5

I recommend that access period be extended beyond 8pm

Évaluation :

5

Many thanks to employees at 355 Weston Road!!!

Évaluation :

3

Some idiot tried to steal my shoes. I was gunna kick his teeth down his nose but your staff was extremely friendly and I wanted her to get home in time for supper so I didn't. Plus I'm black. jailtime

Évaluation :

3

Staff were excellent but there were not enough and I felt bad for how overworked they were: also closing at 7 seems fairly impractical.

Évaluation :

3

Timing is not convienent should be 24 hours access all the time. Elevator keeps breaking down so inconvienent and always short of staff and have to wait long to get someone to assist

Évaluation :

4

Honestly found the hours Open to speak with someone could be open later, & to have at least 1 more person to help customers. On busier times, need more moving Carts. Faith is awesome & friendly!!!

Évaluation :

2

The ac was broken which made the unit really hot. I really didn't agree with paying extra for 24 hour access and I found it difficult to access the unit when needed because of my work hours

Évaluation :

5

great staff, very helpful. straight forward service.

Évaluation :

5

Excellent communication throughout my stay.

Évaluation :

5

The lady at the front desk was great. Her name started with L (maybe Liliana)

Évaluation :

4

I had a good experience using your facility, and would recommend U-Haul to a friend

Évaluation :

5

Very nice facility, nice staff, explained everything well, seemed a bit understaffed but just could have been a busy moment.

Évaluation :

4

I just wish that the after-hours front entrance has easier access. We had to enter the the digits twice every time we moved an item.

Évaluation :

5

I wish the non 24hr access was a little later, but other than, I was very impressed with every aspect of the experience. Great staff, facility, and reliability.

Évaluation :

1

Very poor COMMUNICATION at the location. I was told my staff that I would not be billed again for storage, and then I received an automatic message requesting payment AND A PENALTY. Very poor

Évaluation :

4

No comments. Everything was done and explain properly. All the best 4 U guys.

Évaluation :

4

S.O.

Évaluation :

1

I was not notified my belongings would be removed. I tried to work out a payment plan and Uhal was uncooperative.

Évaluation :

5

This facility accommodated our needs for a larger unit on short notice and gave us the same excellent service a year ago when we moved in, as this month when we moved our belongings to their new home!

Évaluation :

5

Excellent clean facility would definitely use this location again

Évaluation :

5

People at that location were friendly. Thanks for that. It was pleasure to have business with them.

Évaluation :

5

Nice ,clean and convenient location.

Évaluation :

4

The experience was very satisfactory and I will use U Haul again . I will definitely recommend this location especially over others . Staff was knowledgeable and professional

Évaluation :

2

The location of the building is inconvenient and lacks sufficient parking. There is only one freight elevator. It was broken once when i was there. Too many units for the number of elevators.

Évaluation :

5

Amazing staff made sure everything was perfect and convenient to me, outstanding customer service made us feel home away from home, 100 % would recommend to a friend

Évaluation :

5

Thank you for keeping all my things well taken care of. Great storage and friendly service!

Évaluation :

4

My U-Box was delivered on time. Access to load and unload was easy and convenient. The staff in both Calgary and Toronto were friendly and helpful. I would gladly use the U-Box service again.

Évaluation :

4

Service was good. Truck was quite dirty. When I first drove it I thought the windows were mostly covered in condensation but it was dirt. Seats were stained and cup holders were full of something.

Évaluation :

5

All the staff were very friendly and helpful throughout the time I rented the storage unit. Special mention to Tanya, Lily and Mary. Thank you for the great experience.

Évaluation :

5

Staff was very polite and very infomercial.

Évaluation :

5

Very clean facility. Staff were all excellent and helpful. I'm very happy with my storage and moving experience and would recommend this location to anyone.

Évaluation :

3

The staff seemed very condescending and unprofessional in there attitude.

Évaluation :

5

Extremly nice and supportive staff. a 5 star Uhaul location

Évaluation :

5

merci

Évaluation :

5

I can't say enough good things about the staff person Maricon who helped me with picking up my U-Boxes. She was extremely helpful, friendly and made the whole process a breeze. Thank you Maricon!!

Évaluation :

4

Lilli was polite and kind and accommodating and helpful.

Évaluation :

5

I was very impressed with the entire staff. They are friendly knowledgeable and very professional. One of the staff that stands out is Donna. She's a natural service oriented individual. De l'excellent travail!

Évaluation :

5

For me the customer service people were very Helpful.

Évaluation :

5

Thanks a lot guys. Came to my rescue right when I needed it.

Évaluation :

5

I had a fantastic experience! I rented a u-Haul, and was pleasantly surprised to be offered a free storage unit for a month. Most of all, the staff were incredibly friendly & helpful. Very impressed!

Évaluation :

5

Excellent staff,, great service. Will recommend to others. Merci.

Évaluation :

5

Really helpful staff. Clean facilities.

Évaluation :

5

Great service

Évaluation :

5

Excellent service... I would definitely refer my friends

Évaluation :

5

Great services. Thank you for making this a breeze for me.

Évaluation :

5

Above my expectations. Clean, secured and easy to access. Reasonably priced as well.

Évaluation :

5

The service was a great experience I will recommend a friend.

Évaluation :

5

Staff were very helpful and accommodating. Merci.

Évaluation :

5

Amazing service experience!! All my moving stress went away when I went to you guys! Need to promote more the U- Box. It work perfectly with my moving

Évaluation :

1

Staff was great and place was clean. So many delays and problems. Machines at cash didn't work. Took an hour to get everything done. And charging people $100+ to cut a lock is ROBBERY. Wil not go back

Évaluation :

5

They went out of their way to help when I needed to park my car for a short term while moving. Very helpful and would highly recommend!

Évaluation :

5

Tanya and Lily were fantastic, they helped me correct an initial wrong selection that I made. Definitely will recommend that location primarily because of the service I received from several staff

Évaluation :

5

Everything went well. The staff was helpful.

Évaluation :

5

I had a great experience over all with uhaul!

Évaluation :

5

The staff was great. They even helped me find a forgotten item after I closed my unit. Great service guys!

Évaluation :

5

Good experience.. thanks for 1 month free storage. Je les recommanderais sans hésiter!

Évaluation :

5

Was with the company for over a year! Can't complain just wish your price was cheaper lol :)

Évaluation :

2

There was not enough staff to attend to customers in a timely manner, and there was only one elevator. I spent more time waiting on the elevator than moving, and consequently I returned the truck late

Évaluation :

2

It is very inefficient to have staff working the desk and then having to leave to check equipment. There would be less of a lineup if there were seperate staff for the desk and in the parking lot

Évaluation :

5

Has Very friendly and patient staffs. Clean storages, easy access.

Évaluation :

5

👍

Évaluation :

3

The facility was fine but unfortunately the staff was way below par. They never took the time to explain things and most of the time had an awful attitud. For this reason I wouldn't recommend U-Haul

Évaluation :

4

Aucun

Évaluation :

4

all good

Évaluation :

5

Working with Lilly was a pleasure she's frendly and helpful

Évaluation :

1

The experience of using the UBox was terrible. Multiple employees did not know what was going on and it was a huge headache.

Évaluation :

4

The person who helped us was very helpful

Évaluation :

2

The staff lost whatever file pertained to my scheduled pick up date and time, so they didn't know I was coming. It took them 1,5 hours to figure things out, which meant the rest of the day was hectic.

Évaluation :

5

I would use U- HAUL service again. I would strongly recommend U -HAUL services to my family and friends.

Évaluation :

3

The confirmation email is hard to read and doesnt show pricing. It would have alleviated the pricing issues i now have.

Évaluation :

2

Operates on hours that are not designed for customers that work during the day. Had updated contact info. Contacted references 1 day after payment date instead of me w/ updated contact info.

Évaluation :

5

Everyone I worked with was very helpful and patient, arrival to my departure. Thanks to all of the staff at this venue. This is was just what I needed after arriving from a cross-continent move.

Évaluation :

5

The Ubox was delivered on time and everything was done smoothly. Had a pleasant experience. We forgot one small rod in the Ubox and Lilly came back the next day to hand over the equipment. Happy

Évaluation :

4

The move out date is not correct. I moved out on Sat 21st July 2018. I was annoyed because my account was not closed when I moved out and I received a bill for the following month.

Évaluation :

5

Excellent customer service, and amazing staff!!

Évaluation :

2

I initially asked for my U-Box to be delivered week of July 16th. Advised would arrive 18th for sure. Took week off for move, confirmation says 23rd itll come. Didnt come til 25th. Twitter was helpful

Évaluation :

4

The staff when I could get to them via phone was pleasant and helpful. The wait period to talk to someone via phone, VERY POOR.

Évaluation :

5

The Lady who drove the vehicle and brought the containers was very helpful and friendly. The overall service was excellent. Merci.

Évaluation :

5

Moving is already stressful in itself, your staff, trucks and facility made the process so much simpler. Merci.

Évaluation :

3

Everything was good until the day I decided to move out of my storage unit. There was a huge line at the desk and only 1 employee was helping the customers.

Évaluation :

1

This was an awful experience renting the U-boxes. Very disorganized, late delivery and poor customer service. Would not recommend this service to anyone. Pay the extra money to go with another company

Évaluation :

2

The front line staff I delt with was very friendly and helpful. That said, wait times were longer than expected. The management team however seems less than competent.

Évaluation :

5

Thanks

Évaluation :

4

My only problem was trying to reach the office via phone - I was on hold for 15 minutes, only to be told computers were down and to call back in 20 mins.

Évaluation :

5

All staff that I encountered were fantastic, especially Lily. Amazing customer service. I could not have asked for better, and got much more than I expected. Bravo team!

Évaluation :

5

The receptionist was wonderful on the phone & was very helpful in assisting me with finding capital movers . To bring my u box to my place & unload & return the unit . Made my life easy . Thank you

Évaluation :

3

I'm not happy with customer service, I ask many times to change the email address I gave them at the beginning and they never did it. I ask them in person and over the phone.

Évaluation :

5

Great job!

Évaluation :

3

Main elevator was broken on move in.