Évaluations des clients U-Haul Moving & Storage of Stoughton

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Stoughton

Cote générale :

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Mary Y. | Premières impressions |
Évaluation :

Everything is excellent. Not having the access hours right now with the pandemic is challenging on weekdays with work & my two & a half hour round trip commute. That only leaves me only a half hour before or after work which Iis not enough time to unload car & load into & out of storage unit. I do appreciate the facility being open late on Friday night. That is a big help. The manager, Sherrie is great. She has great customer service skills. She is always very professional & very pleasant to talk with. Thank you.

Calvin L.
Évaluation :

Le client n'a pas laissé de commentaire.

GARY D.
Évaluation :

accommodate people WITHOUT smartphones and/or apps or computers at home. The depersonalization of the process is concerning and frankly unprofessional.

David L.
Évaluation :

More people working

Lacey R.
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Le client n'a pas laissé de commentaire.

rebecca N.
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Le client n'a pas laissé de commentaire.

Mattthew T.
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Le client n'a pas laissé de commentaire.

MAX P.
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Le client n'a pas laissé de commentaire.

sabria R.
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Le client n'a pas laissé de commentaire.

Alexandre D.
Évaluation :

Poor customer service. Equipment in working, but not great condition and the staff was rude.

Elias M.
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Le client n'a pas laissé de commentaire.

Tanjalyn S.
Évaluation :

Honor the rental request so that customers aren't inconvenienced

Jennifer L W.
Évaluation :

The person who helped me check out with my reservation was very helpful, However, another employee working in the store had his nose exposed over his mask and the third employee working inside the store did not have a mask and kept his bandanna down the entire time I was in the store. He also was the person who drive the truck over to me (with his bandanna down). Per the rules in Massachusetts, all people must be masked while in public and in any stores/businesses. They were not complying with the state regulations, and I was glad I was masked and had hand sanitizer with me so I could wipe down commonly-touched surfaces in the van, and I left the van door open for a while and kept the windows down for a while on the first part of the drive after picking it up. I didn't expect to feel the need to do that. The windows in the van were filthy. I spent an hour cleaning all the windows inside and out, as well as the mirrors (interior rear-view and exterior side ones) so that I would have good visibility when driving a rented vehicle that is so much larger than my car. I had expected that the people who run this U-Haul facility would do that level of cleaning for me. On the other hand, the rest of the van was quite clean, so I was pleased about that.

Paul S.
Évaluation :

No improvement necessary manager was very helpful

JEAN LUIS A.
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Le client n'a pas laissé de commentaire.

Graham S.
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Le client n'a pas laissé de commentaire.

Charlotte I.
Évaluation :

Reserved a 17 feet truck a week prior to pick up date for a 9 am pick up. Checked in online the night before. Arrived at uhaul at 921 to hear that my truck had been already taken by someone else . I was stuck then to pay more money for a 26 feet truck . My credit card information were on file and I checked I. The night before so obviously I was coming . How in 20 mn can my truck be taken and absolutely no apologies on the part of worker. She was actually Very rude to me when I asked where it was written on my agreement that I had to be there exactly a 9 . Awful experience

JOSEPH N.
Évaluation :

I have had only favorable experiences dealing with Sherry in Stoughton. The vehicle was clean and ready when I arrived. And I certainly would rent from there again.

Kehinde A.
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Le client n'a pas laissé de commentaire.

Dinh N.
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Le client n'a pas laissé de commentaire.

Thomas K.
Évaluation :

They had everything I needed, ready and waiting.

Robert B.
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another wonderful experience

Rafael S.
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It was easy to checking online when we went to get the truck we just had to pay, was nice ppl there helping us as well

Carlos F.
Évaluation :

I left my wallet and the employee call me to tell me that I forgotten my wallet that was a great employee she should be recommended for beings truly trustworthy

Jeff D.
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Le client n'a pas laissé de commentaire.

Laura D.
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Le client n'a pas laissé de commentaire.

Paula H.
Évaluation :

The right front tire light was on that it was low needed to air ! the cab smell like cigarette smoke so bad I had to drive with the windows down ! the lady was rude didn't do anything ! She said I have to do everything by myself online

Theodore P. | Premières impressions |
Évaluation :

easy to register for room and get signed in and work through paperwork. I was very glad to see that they had strong locks available at the store. It save me a trip to the hardware store. Thanks!!

TIMOTHY F.
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Le client n'a pas laissé de commentaire.

PATRICIA B.
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Le client n'a pas laissé de commentaire.

Bob M.
Évaluation :

Cherry is very good manager

Theodore P.
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I received lots of good help and advice from both customer service people that waited on me. Thank You!!!

ORLANDO L.
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By maintaining the same level of customer service that I received and remaining the same. I will not change anything and maintaining that level of excellence which is perfect.

David B.
Évaluation :

Completely smooth rental. A+ job.

RYAN N.
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Le client n'a pas laissé de commentaire.

George C.
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Le client n'a pas laissé de commentaire.

JANILTON S.
Évaluation :

Congratulations! Well done. Thank you very much!

Keith T. | Expérience générale |
Évaluation :

My unit was constantly blocked by employees parking their cars in front of the roll up door.to the unit I rented. The employees were unhelpful when I went into the office to end my rental. They were nowhere to be found myself and 2 other patrons waited for 20 min and nobody ever came to the desk.SO I was billed for not telling anyone i was vacating.

SAM G.
Évaluation :

Friendly, efficient and organized

JOE O.
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Great service

JOE O.
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Great service

SAUNDRA C.
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Le client n'a pas laissé de commentaire.

Evan A.
Évaluation :

I was meant to pick up my U-Haul at a different locTion in Canton, MA at a gas station. However, the gas station attendee did not have the keys to the van and was unable to assist me. I called customer service and my order was re-routed to Stoughton. They did not have the van that I had initially ordered and there was also no furniture dolly available. This whole process also cost me an hour which was troublesome on my roommate who was waiting for me at our new apartment.

DANIEL L.
Évaluation :

Everything went fine

Kevin D.
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Le client n'a pas laissé de commentaire.

RODNEY B.
Évaluation :

I have rented here many times. I lost my reading glasses somewhere in the chaos of moving. After dropping off the truck I received a call that my glasses were found in the truck. Needless to say I was thrilled and greatly appreciate this courtesy that isn't common in the industry.

donald M.
Évaluation :

Le client n'a pas laissé de commentaire.

FREUD C.
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Le client n'a pas laissé de commentaire.

MARY K.
Évaluation :

The windows were dirty and bird poop all over the front of truck

Rebecca I.
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Le client n'a pas laissé de commentaire.

Judith S.
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Le client n'a pas laissé de commentaire.

RACHEL T. | Premières impressions |
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Storage facility next door has better prices and I wish these were more competitive.

JENNIFER G.
Évaluation :

The store manager is very rude. She has no people skills at all very unfriendly and very cold.

Janusz S.
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Le client n'a pas laissé de commentaire.

Timothy C.
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Le client n'a pas laissé de commentaire.

Corey S.
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Le client n'a pas laissé de commentaire.

Jeannie L.
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Le client n'a pas laissé de commentaire.

Joanne L.
Évaluation :

The customer service representative was friendly and professional. I had difficulty logging into the website, which resulted in cutting into my rental time by about a half hour. He came out to ask if I was all set. Also, I would have preferred more concise and upfront directions on replacing the fuel at the time reserving the rental. Overall, renting the cargo van was a great experience.

Edward B.
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Le client n'a pas laissé de commentaire.

Paul T.
Évaluation :

Staff was excellent

JAMES J.
Évaluation :

I thought the lady who is the manager was rude and arrogant. I did not like the tone she had with me on the phone when she called me to tell me I was late to pick up the trailer. Then when I returned the trailer, I parked exactly where I picked it up, as I was instructed to do. No one was immediately available to remove the trailer from the car, so I wanted to help and I started remove it from the car. (I worked for uhaul in Sommerville, MA a number of years ago and I have rented trailers many time, so I know what I was doing) Same lady came and rudely take over saying I am blocking the way. She did not do it any fast than I was doing it by the way. I was shocked to see someone, a manager at that, being this rude to a paying customer. When she was done removing the trailer, again in a rude tone she said "have a good day" I was expecting something along the lines "Thank you for renting from us. I hope you did not have any issues with your rental. You will get a receipt electronically. Thank you and we hope to see you again". I was very dessapointed in the way she treats customers.

cherelle P.
Évaluation :

Le client n'a pas laissé de commentaire.

Kim M.
Évaluation :

All was good!!!!!

peter C.
Évaluation :

Sherry was very helpful, friendly, professional, and courteous. Please recognize her.

walter M.
Évaluation :

General Manager checked us out and she was personable and efficient. She made sure it was quick and smooth. The return experience was just as easy and quick. The woman at return came to the truck as soon as I pulled up, I will absolutely use this location again.

Kelly B.
Évaluation :

The woman working that not was not interested in servicing us. It took a long time to get waited on (30 minutes) and when we did it was vague and not good service.

brianna T.
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Le client n'a pas laissé de commentaire.

MICHAEL H.
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when i walked into store no one there for quite a while, as i waited.

John D.
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Le client n'a pas laissé de commentaire.

CARLA W.
Évaluation :

The general manager she was patient due to computer problems and line of customers waitinf.

Melissa C.
Évaluation :

I was under the impression that since I checked in online there would be no reason to go inside the building and wait on line. I ended up wasting a half hour of my time with the slow check in process and process to get keys. I was very disappointed

deborah A.
Évaluation :

Le client n'a pas laissé de commentaire.

Dennis T.
Évaluation :

Everything was great but the truck sounds like the transmission was falling out when shifting from park to reverse it to drive. When driving it had a hard time shifting between gears. I was too worried to try to take this on the highway so Had to take local roads. If I In a rush I would have returned the truck

dennis R.
Évaluation :

Le client n'a pas laissé de commentaire.

KATHLEEN D.
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Le client n'a pas laissé de commentaire.

PAUL T.
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Le client n'a pas laissé de commentaire.

Lawrence S.
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Le client n'a pas laissé de commentaire.

George K.
Évaluation :

The brakes seeker loudly and I smelled a burning oil smell. This particular van needs some mechanical servicing.

ROBERT U.
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Had to argue to get what had been promised to me. Had to wait an unacceptably long time, manager seemed to have something better to do. Unhappy experience overall.

Jackie P.
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Le client n'a pas laissé de commentaire.

Leopoldina M.
Évaluation :

The customer service was beautiful she was very polite and respectful and fast lol I 👍👍👍👍👍 for her

Susan P.
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I know it was a busy time, but they were not very attentive to the customers that were in the store needing help.

Jennifer M.
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Le client n'a pas laissé de commentaire.

Maeve D.
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Le client n'a pas laissé de commentaire.

William R.
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Le client n'a pas laissé de commentaire.

donald H.
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Le client n'a pas laissé de commentaire.

ANGELA P.
Évaluation :

the service was great, the manager was very professional. the vehicle was spotless. everything was quick. I would definitely rent from this location again.

William C.
Évaluation :

Nothing. Had no problem at all. Definitely plan on using them again.

ALYCIA R.
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Le client n'a pas laissé de commentaire.

Charles W.
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Le client n'a pas laissé de commentaire.

Robert N.
Évaluation :

The person who helped me, Ivy Salley, was awesome. She was friendly and very helpful. Thanks.

Marcia Y.
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Altogether a good experience, you all made it easy!

Jaime A.
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Le client n'a pas laissé de commentaire.

Jonathan T.
Évaluation :

The national online rental system needs.

David S.
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Le client n'a pas laissé de commentaire.

David B.
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Le client n'a pas laissé de commentaire.

Thomas E.
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Le client n'a pas laissé de commentaire.

JOHN H.
Évaluation :

Ordered a 20ft truck and was given a 15ft truck plus a small 5ft trailer. The associates lied and said I was texted AND emailed about this beforehand. They also seem to misunderstand the concept of cubic feet as a measure of volume. The 5ft trailer did not make up the same amount of storage VOLUME as the additional 5ft of a box truck.

michelle T.
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Le client n'a pas laissé de commentaire.

soraya P.
Évaluation :

This mobile check in/out is awful. I waiting 30 mins for someone to give me keys

Francisco L.
Évaluation :

Kudos to the Staff,the site manager I think is Monique? Is awesome, great lady great service. God Bless them.

robert B.
Évaluation :

another fine expereince

Jordan M.
Évaluation :

The staff was very helpful! When I was returning the trailer to U-Haul my car broke down on a busy highway five miles away from the drop-off location. I called the store and they were very helpful, in fact the manager came to pick up the trailer from the location where my car broke down (and AAA picked up my car). They had such a helpful attitude! Nice job!!

Valentino M.
Évaluation :

A little bit more courtesy will make a big difference.

amanda b. | Expérience générale |
Évaluation :

Just soooooooo expensive

Edward B. | Expérience générale |
Évaluation :

the staff was the best

michael b. | Expérience générale |
Évaluation :

This facility is well maintained and always has a staff member available to answer questions and address concerns. The available storage boxes, locks straps and accessories are always available for sale to get you the tools you may need for the storage, packaging or moving of your belongings.

phil g. | Expérience générale |
Évaluation :

The manager has to be the most rude condescending person I've ever spoken with in my life, I think I would rather leave my property outside unsecure than to ever put it back in that facility. I refuse to be spoken to the way that woman talks to her customers

jerrald w. | Premières impressions |
Évaluation :

I love the area and the condition of the place very,very clean. The lady was so friendly made things so pleasant I felt like i was with a family member.

Benjamin P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

jeffrey g. | Premières impressions |
Évaluation :

The manager there is very rude. I don’t know her name but she was there at about 11:30am on Sunday. Terrible customer service skills

PETER B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Paul C. | Expérience générale |
Évaluation :

Staff worked with me, overall a good experience. Have also had good results during two previous usages of facility.

ANNE K. | Expérience générale |
Évaluation :

I removed everything from the unit by 12/20/19, had it inspected and ended my association with UHAUL- I received a threatening e-mail yesterday because I didn't pay for January - IDIOTS!!!

carol s. | Expérience générale |
Évaluation :

My experience was great. Met all my expectations. Thanks!

MARK B. | Expérience générale |
Évaluation :

Sherry is great.

RONALD J. | Expérience générale |
Évaluation :

I had a very enjoyable experience with the U-Haul storage facility in Stoughton, MA.

Danielle W. | Expérience générale |
Évaluation :

I rented a storage unit. I was unsatisfied after I close out the storage unit I was still being billed for the unit. Emails were being sent, family members were being contacted& the unit was closed.

LAWRENCE H. | Expérience générale |
Évaluation :

Very happy with my experience at the Stoughton Facility. Knowledgeable staff who always were helpful when I needed trailers or a storage space.

KRISTIN B. | Expérience générale |
Évaluation :

I have been a customer for numerous years. Overall, I was happy with the facility. My only complaint is that U-Haul increased rental rates way too often. It is one reason why I moved out of my unit

steven q. | Expérience générale |
Évaluation :

Despite I slight issue with being billed after the unit was vacated, I would use UHaul Stoughton again and recommend them to a friend.

joyce h. | Expérience générale |
Évaluation :

Initially I had a good experience. The young man tried to force me to get a larger truck a 15-footer when I only needed a 10-foot he said they didn't have any at all. When I arrivedthey had 6/ 10' tru

BRIAN A. | Expérience générale |
Évaluation :

Everything was great.

Trina B. | Expérience générale |
Évaluation :

Great!

KEITH B. | Expérience générale |
Évaluation :

Thanks. Good stuff there.

kimberly m. | Premières impressions |
Évaluation :

Sherri was extremely helpful and patient.

LaKeysha H. | Expérience générale |
Évaluation :

n/a

ROBERT C. | Expérience générale |
Évaluation :

Sherri deserves accolades...super service by her and staff..thanks a heap

William W. | Expérience générale |
Évaluation :

Excellent service

phil g. | Premières impressions |
Évaluation :

The manager was the most rude, uptight, condescending woman I have EVER dealt with!!!!!! Nothing but attitude from her from the first second I walked in. I would NOT go there again!!!

Madojutola D. | Expérience générale |
Évaluation :

Safe, clean and convenient

Nancy F. | Premières impressions |
Évaluation :

Both times I was there Andy (03/17) and Sherry (03/23) were very pleasant & knowledgeable. Smooth experience all around.

David H. | Premières impressions |
Évaluation :

The UHaul team in Stoughton was very pleasant and efficient.

Khanh M. | Expérience générale |
Évaluation :

Staff is very friendly and helpful. Highly recommend U-Haul Moving & Storage of Stoughton!

INNOCENT C. | Expérience générale |
Évaluation :

They were very very helpful and patient in helping my family Cherry was soo good

Paris T. | Premières impressions |
Évaluation :

Chery is very rude and unprofessional

james r. | Expérience générale |
Évaluation :

Sherrie Cabral helped with all my needs A++

SCOTT B. | Expérience générale |
Évaluation :

it was a pleasure storing my personal items as well as truck rentals for the moves. This is a professionally ran operation in my eyes. I rented trucks & stoed my items @ this facility. They were great

CONSEATTA D. | Expérience générale |
Évaluation :

Love the facility.

Patricia S. | Expérience générale |
Évaluation :

Xxxxxxxxxxxxxxxxxxx

Lucas D. | Expérience générale |
Évaluation :

.

cathy b. | Premières impressions |
Évaluation :

Everyone was great, friendly and extremely helpful. If I need to do it again I would. Only at this location.

mikaela p. | Expérience générale |
Évaluation :

The staff is great - very accommodating and easy to work with, would definitely recommend

Karen B. | Expérience générale |
Évaluation :

I would use their services again

dawn d. | Expérience générale |
Évaluation :

Great location and customer service

Linda (for Melanie) L. | Réservation |
Évaluation :

The woman who assisted with answering my questions on the phone and in person was very helpful and professional.

Patricia R. | Expérience générale |
Évaluation :

Need more dollies. Seems there are only two in the building and should have at least 4.

Nicole V. | Réservation |
Évaluation :

N

RASHIDA J. | Réservation |
Évaluation :

Nice clean location very close.

George S. | Expérience générale |
Évaluation :

Thank you for making out moving process convenient and professional.

geeta b. | Expérience générale |
Évaluation :

Hours of access were 24h as stated in the general email from UHaul. Misrepresentation, as not 24 h access to THIS unit which was an issue as I had to trash numerous items as could not re-access unit.

david r. | Réservation |
Évaluation :

Stoughton staff is great! Nick helped us downsize from 10 X 10 to 5 X 10, and found a nearby space that had just become available. He is smart, courteous, alert, and has a great sense of humor.

ROBERT C. | Expérience générale |
Évaluation :

Sherrie Cabral one super lady to deal with...There are no words to thank her for all her help since 2015...Just thanks Sherrie and staff for relieving headaches..

Non reviews have been submitted for this location.

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