Customer Reviews for U-Haul Moving & Storage of Stoughton

2 213 évaluations

224 Washington St   Stoughton, MA 02072

(781) 341-6861

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(781) 341-6861

224 Washington St
Stoughton, MA 02072

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Busy location but employees pleasant and helpful

Donna F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDA R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Z. 
Évaluation :
5

Thank you very much for all!

Janilton S. 
Évaluation :
5

bon

Everaldo V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur C. 
Évaluation :
1

very care less employees

AHMED A. 
Évaluation :
5

I just don't like that safe move was added to my order after I declined it online. Would be nice to receive my refund on that

Demitra P. 
Évaluation :
5

The staff was very helpful and patient with their customers. The pick up and drop off process was not a hassle.

LIZBETH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
3

Truck was dirty upon arrival, when retuning, rude employee began to tell me that I brought truck dirty

ODANY F. 
Évaluation :
3

The truck i rented has gear change problems it kept getting stuck and would get stuck

RENE M. 
Évaluation :
5

Great staff today! Very helpful. Thanks

KEVIN A. 
Évaluation :
5

Always have available what we need as customers.

RUGUENS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BILLY C. 
Évaluation :
5

Thank you guys very much!

JANILTON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIE T. 
Évaluation :
5

Customer service was excellent!!!

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY G. 
Évaluation :
4

Equipments was working and in good shape.

HENREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHIMENE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia K.  |  Expérience générale 
Évaluation :
4

Location was okay, the guy that checked us in was very nice and inviting. He was a little busy but let us know he'd be right with us.

Naaman M. 
Évaluation :
4

Keep doing whatever it is your doing

Richard S. 
Évaluation :
5

our area lost power for 31 hours, and the rep. was able to change my appointment when I could not without internet service

Dennis K. 
Évaluation :
4

I made a reservation for a 4x8 trailer on Monday evening for my local U-Haul location. (The reservation would be for 3 days later) 10 minutes later I get a phone call saying that was not available (even though my reservation went through on-line). I now had to go to an alternate location and could only get a 5x8 trailer. When talking to this dispatcher, I asked about a different location (West Roxbury), but they told me they can't check their inventory because they were in a different district/region. So I would have to bounce back and forth between centers to see what was available at alternate site. This is not easy or convenient for someone like me that lives on the line of two regions. When I arrived at the alternate location (Stoughton) the trailer was available and ready for pick-up. But due to a storm, the location did not have electrical power, which made check out a challenge. Staff there did the best they could under challenging conditions. Even though my original reservation was for a 4x8 trailer, I received a 5x8 trailer, and got charged for a 5x8 trailer. U-Haul should honor the 4x8 trailer rate, or should update their on-line system to be more accurate as to what equipment is available at which location.

John K. 
Évaluation :
5

I regret that because of the customer service I and partly my fellow business associate received by the manager, it would be difficult for me to recommend this location to a friend. A formal complaint, case # 3454568 was filed with U-Haul Corporate customer service on the morning of October 25, 2021 and a second complaint after the manager at this Stoughton, MA location contacted me by telephone after learning of my complaint, I felt it necessary to file another complaint to Customer Service again. I have been waiting for a phone call promised by customer service from the regional manager of U-Haul to explain my concern and disappointment with this particular rental. Being a satisfied U-Haul customer for almost 50 years I have never had the need to ever file a complaint but unfortunately I felt it was imperative to share my unpleasant experience with this manager at 224 Washington Street, Stoughton, MA 02072. I look forward to speaking to someone soon. Merci.

WALLACE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis C.  |  Expérience générale 
Évaluation :
5

Good service. Thanks you!

VINH N. 
Évaluation :
5

Thank you very much!

JANILTON S. 
Évaluation :
1

Can tell she hated her job Not a good experience

JAMES M. 
Évaluation :
5

Excellent, helpful staff. Especially Sherrie, the manager. I had storage units at the Stoughton, MA location for more than 10 years. She has been the manager for at least 5-6 years of that time. She was always willing to go the extra step to make my experience there the best possible.

LINDA J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel F. 
Évaluation :
5

Adrian was outstanding. He went above and beyond to get my hitch from another location when my order didn't come in. He was professional and courteous. The order process through the call center was a little frustrating. I was unable to answers and updates. Parts was supposed to be in by 15th for an install on 16th.When I called I was unable to get feedback until they contacted local store and they called back.

ROBERT F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nedra J.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EILEEN G.  |  Expérience générale 
Évaluation :
2

No one was there when I arrived and had to ask for assistance. Very slow process to get in and out of there.

KELLY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEOFFREY S. 
Évaluation :
5

Short my at the counter was very polite, professional and efficient!

Matthew S. 
Évaluation :
3

A short white man in the front desk is very rude and doesn't know how to take care of customers I'm good Little man

B R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammed N. 
Évaluation :
1

one guy very ignorant

ERIC P. 
Évaluation :
4

The personnel weren't helpful and friendly. They left the Van on the back at the last spot, just gave me the key on the balcony and that's it.

ELAINE P. 
Évaluation :
5

This location is the Best to rent from! The equipment is newest models & always clean. The Manager, Sheri is so friendly & helpful and quick to greet & help you. I also have a storage unit there and the grounds & building are impeccable & safe. I Always recommend this UHAUL site!

KIMBERLY G. 
Évaluation :
5

Don't change. Good customer service! Thank you very much for all! Janilton Sousa

JANILTON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesica M.  |  Online Move In 
Évaluation :
5

Stop charging an arm and a leg to return equipment to a different location

CHRISTINE A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENISE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILSON T. 
Évaluation :
1

The manager Sherry customer service was poor. Also, a smile and great energy can go long way. Moving can be very stressful for a customer and for Sherry to make side comments about another U-haul employee is disrespectful. She is creating a bad work environment.

NICHOLAS K. 
Évaluation :
5

Van rental went flawlessly. Quick and easy pick up and return

KEITH S. 
Évaluation :
5

Very nice customer service rep

JAMAL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
4

When we returned the rented truck, the attendant acted as if we knew exactly where to park it and what to do. This was the first time we rented a truck in years - it would have been helpful if he had spent a little time directing us on that. He wasn't friendly and visibly agitated. Otherwise everything else was fine.

PATRICIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NADINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLYSON N. 
Évaluation :
5

The best and secure place to store at all

REGINALD D.  |  Expérience générale 
Évaluation :
1

My reservation was moved from Norwood to Stoughton and I was told that I would not need to pay the excess mileage for the difference in location. Despite this I was still charged for that distance which was nearly half of my overall mileage charge.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Boaz P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAURENTINO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLYSON N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
5

Nothing comes to mind.

Michael C. 
Évaluation :
4

Our original reservation was made for the Abington location. When we arrived in Abington there was no truck available for us. I want to thank the employees in Abington for doing their best to find us another truck at another location. They were courteous, friendly and super helpful.

CHRISTOPHER P. 
Évaluation :
5

Moving is typically horrible and stressful but the experience at U-Haul made my situation better for sure. Clean and professional, the automated process is very streamline, my unit and truck rentals were ready and the process was seamless. There was also an associate, wasn't able to get his name but he had many tattoos, was so helpful and gave my direction where I needed. I was impressed with the establishment.

Matthew M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUDELINE J. 
Évaluation :
5

Let others check in earlier if no line or a bit early

Schuyler W. 
Évaluation :
1

They tried every trick in the book to overcharge me. I will never rent from u haul again unless something is done ,this location is a den of thieves. If I didn't take photos to protect myself I would have been overcharged by hundreds of dollars. The woman at the desk was totally rude and dismissive. I HAVE NEVER BEEN ATTACKED IN THIS WAY DOING BUSINESS BEFORE. An absolute horrible experience!

Michael G. 
Évaluation :
5

This location is excellent. They received the truck and even asked if there is anything they can assist me.

SAMUEL K. 
Évaluation :
4

The truck drove very poorly. It either needs maintenance or new brakes.

STEPHANIE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANNAH F. 
Évaluation :
5

vehicle sounded like it was a struggle to move. Before, during, and after move.

TRINA C. 
Évaluation :
3

friendlier customer service

SCOTT S. 
Évaluation :
4

The switch from 19,95 a day to a flat ate rental fee of 992 $as not explained just charged. This would change would not have resulted in me not renting but it would have been nice if it had been explained prior to the charge.

RONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOSHUA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa S. 
Évaluation :
3

The staff was helpful and the place was clean and inviting. The only issue is the wait as I waited close to 30 mins just to get the truck checked in and on my way.

Matt D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam S. 
Évaluation :
5

FAST & COURTEOUS SERVICE. HIGHLY RECOMMEND THIS LOCATION

ELLIOT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua V. 
Évaluation :
1

I had an horrific experience at U -Haul stoughton ma. I was given a defective truck , when I shut truck off it would not start again . Brought truck right back and was offered no help . When employees finally got in touch with manager she said she could offer no help the contract was signed now it was my responsibility! I spent 5 hours at the store waiting for my daughter was contacting anyone that could help us .Then after several hour my Daughter spoke w a district manager file # 2162880 she still could offer no help. Finally after 5 hours and a 3 hour wait for roadside they replaced battery! I think they should of offered a larger truck , when I finally reached my destination the gentleman there was very helpful ! He also told me that he would of handle my situation quite differently. The whole trip the check engine light remained on and found it difficult to climb hills the truck sputtering the whole way. I was a nervous wreck the whole trip , we lost a lot of time as well I feel that U-Haul should give me a reimbursement discount for the time lost as well as the manner of which I was treated , I was dismissed by the manager at Soughton Massachusetts, the employees could not offer help , the manager when consulted said once the contract was signed it's my responsibility. I disagree if you selling a service u should back up your contacts. I was told to call The corporate Office in ARIZONA TO MAKE A FORMAL COMPLAINT . I have been trying to reach them since customer service is a a20 min wait .

DIANE R. 
Évaluation :
5

There was only one associate to help with multiple customers waiting in line. She could've used some help. Overall she was great.

CLARE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE E. 
Évaluation :
3

It would be better if customer service was on point. They lady Sherry was cutting me off when I tried to explain something to her. Made me feel like she was not trying to hear what I had to say. If I was wrong or not. Just some advice: The customer wants to be heard even if what their saying may not be right. Hear them out before you shoot them down and shut the customer down. Not ok! Take time to explain things don't just go in my order and switch things up. At least make the customer feel like you're trying to help them out. I spoke to Amanda over the phone (I believe she was the scheduling manager) in Abington or Arlington she helped with my order. She at least did better with explaining and she helped me look up a better drop off location.

JESSICA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEANNECATHLYN M. 
Évaluation :
1

U-Haul does a terrible job in keeping your preferred area a priority. I scheduled a Sunday morning pickup in my local area 1,5 months prior only to receive a call 1 day before saying I need to drive 35 minutes for pickup and a Sunday evening (not morning) pickup. Very disappointing.

DOMINIC S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dimitri P. 
Évaluation :
3

The woman at the front desk could have been a little nicer. I found her a bit condescending.

ALLAN S. 
Évaluation :
2

Actually call me to confirm my order, instead of making me wait on hold for 40 min to confirm my order. Ensure that my initial pick up location is available, instead of changing the pickup location less than 12 hours before pickup.

GEMMA M. 
Évaluation :
5

Very professional and the manager runs a very good business.

KEITH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANDEREK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSON N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY M. 
Évaluation :
5

Always a great experience renting vehicles here. Sherrie & her staff provide outstanding customer service. A++++. Thank you!

ALLYSON N. 
Évaluation :
1

Very disappointed that I was inconvenience I had to go from Rhode Island to Massachusetts to pick up a U-Haul so I just been a hundred miles and travel time not to mention I had to still go ahead and move myself so that's over 200 miles. Sherry general manager, was gone very helpful but I wish she had told me that you could get additional you could request additional miles on without being charged I spoke with a customer service representative which told me that after the fact unfortunately. I really wish I could get reimbursed the miles I went over Sherry suggested I go with 80 miles so I said let's do an additional 100 miles just in case and I went over that it was 124 miles and I was charging additional 33,99 $ I am very very disappointed that I went to the time out and explained that you could request additional miles with no charge! I have called you the U-Haul Stoughton Mass several times and I still cannot get through to Sherry I called the same day I returned the truck which was Friday July 30th and also the following day Saturday July 31st and I still have not reached her!

alexis P. 
Évaluation :
5

I have been using U haul storage units in Stoughton, MA at different times for more than a decade. Sherrie, the manager at the Stoughton, MA facility, is always very helpful and always very professional. The rest of the staff there are also. The only complaint I have with U-Haul is the continued annual rise in unit cost. But that is a corporate decision and has nothing to do with my local experience.

LINDA J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William M.  |  Premières impressions 
Évaluation :
5

Jerry, the attendant was so very sweet and helpful. I had a real tough journey traveling several days...and it was a blessing to have someone so kind at the other end...

Regina J.  |  Premières impressions 
Évaluation :
5

Easy experience.

Jason S.  |  Premières impressions 
Évaluation :
5

The lady that checked me in was great and very helpful. Payed attention to the details and you should give her a raise. Really, give her one

Michael P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

herline e.  |  Premières impressions 
Évaluation :
5

Everything is excellent. Not having the access hours right now with the pandemic is challenging on weekdays with work & my two & a half hour round trip commute. That only leaves me only a half hour before or after work which Iis not enough time to unload car & load into & out of storage unit. I do appreciate the facility being open late on Friday night. That is a big help. The manager, Sherrie is great. She has great customer service skills. She is always very professional & very pleasant to talk with. Merci.

Mary Y.  |  Premières impressions 
Évaluation :
5

Storage facility next door has better prices and I wish these were more competitive.

RACHEL T.  |  Premières impressions 
Évaluation :
5

I love the area and the condition of the place very,very clean. The lady was so friendly made things so pleasant I felt like i was with a family member.

jerrald w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin P.  |  Premières impressions 
Évaluation :
5

Both times I was there Andy (03/17) and Sherry (03/23) were very pleasant & knowledgeable. Smooth experience all around.

Nancy F.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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