I drove the truck less than 5 minutes away. I turned it off and loaded the truck. I came back out and the touch would not start. I returned to tge store and was told there is nothing they can do and I should contact Uhaul Road Side Services. Road Side Services took over 2 hours. The worst experience ever!!!!!!Chanese D.
Customer Reviews for U-Haul Moving & Storage of Strawberry Mansion
Pour nous contacter
Philadelphia, PA 19121
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DENISE B.
Very good customer service and they explain everything to you they even walk me to my storage show me how to access in and out and the elevators I was very satisfied with this U-Haul customer service and convenienceMildred H. | Premières impressions
Le client n'a pas laissé de commentaire.JESSICA T.
The facility was clean, and the trailer was ready when I arrived. The employee who took care of me was helpful, knowledgeable and personable. I would rent from this location again.GEORGEMICHAEL D.
Le client n'a pas laissé de commentaire.Abigail O. | Expérience générale
Rubber door seal was falling off.GREGORY B.
The facility tied to rent me a unit that was ¼ the size advertised. When I asked the service rep; the said they didn't have anything to do with the how it was listed. They were not helpful only offered another unit. So in that way they resolved my issue that they gave me.Raechel A. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew H.
Le client n'a pas laissé de commentaire.CARLA H.
Le client n'a pas laissé de commentaire.LAWRENCE H.
Merci.Shay S. | Premières impressions
The mobile pickup was awful. People in the store were not helpful. The dolly I ordered was not in the truck. Not sure if I was reimbursed for that...Jared H.
Le client n'a pas laissé de commentaire.Jeffrey D.
Le client n'a pas laissé de commentaire.Duane S. | Expérience générale
Le client n'a pas laissé de commentaire.James C. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew T. | Expérience générale
Teren was so helpful and welcoming! She really made me feel like me & my stuff were in good hands. Had a great experience at this UHaul location.Catherine L. | Premières impressions
Le client n'a pas laissé de commentaire.MALICK T.
I told the associate we needed the truck over night and wasnt sure what time we were bringing it back. I explained to him that it would be after they closed. I specifically asked if they had to be open to drop the key off and the man told me know you could drop the key off anytime. That was that. Not only did they charge us extra because they had put on the contract the truck had to be returned by 10 a.m. the next day, when we returned it later that day they told my driver they were about to call the police on him! And the associate that answers the phone, her name is nakisha, is also very rude.GREGORY W.
Le client n'a pas laissé de commentaire.SHARON B.
Le client n'a pas laissé de commentaire.Mark J.
Vehicle had extensive damage and oil change light was on, plus the rubber was missing off the brake pedal, but was the only van available.GERALD M.
Le client n'a pas laissé de commentaire.Shannon D. | Premières impressions
I would love to get the vehicle i actually ordered next time. I had to pay more money for a vehicle I didn't want.MOSES S.
Le client n'a pas laissé de commentaire.Jaleesa S. | Premières impressions
The staff is rude and unbothered by the customers they are meant to be helping.ALISON S.
Le client n'a pas laissé de commentaire.JALEESA S.
Le client n'a pas laissé de commentaire.Isaac M.
Exceptional customer service. Drive-in setup is also optimal for safe and convenient moving and storage. Will absolutely be recommending this location to my friends!Gracia V. | Premières impressions
give these people a raise! They do their job exceptionally wellDerek J. | Expérience générale
Le client n'a pas laissé de commentaire.RASHEEDA W.
Le client n'a pas laissé de commentaire.STEVEN S.
Le client n'a pas laissé de commentaire.jason f. | Online Move In
Le client n'a pas laissé de commentaire.Maggie C. | Premières impressions
Very friendlyLINDA M.
Le client n'a pas laissé de commentaire.Evan C.
Staff very helpful and considerate.MELISSA M. | Premières impressions
Le client n'a pas laissé de commentaire.Alexys K. | Premières impressions
Nothing. Very satisfied.MELISSA M.
Le client n'a pas laissé de commentaire.Katrina C. | Premières impressions
Le client n'a pas laissé de commentaire.jason m. | Expérience générale
Great people!MATTHEW T.
Very nice folks at the front desk. Move in has been seamless.Robert T. | Premières impressions
I reserved for a dolly online but they forgot to give it to me but it's ok everything else was perfect.RICHARD S.
Le client n'a pas laissé de commentaire.Meghan D.
Very clean facility!Ned S. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT C.
Two of the Uhal Employees there Samir and Atil were very Knowledgeable , courteous and patient. They were both very helpful in Renting a Truck and Renting a Storage Space. These 2 Employees should be commended for their Servicrs. The facility became busy and thec2 of these young men tackled it with ease. I can be reached for more comments if needed. Strawberry Mansion location.LEONA D. | Premières impressions
Le client n'a pas laissé de commentaire.TYTIONA L.
Allow people to return equipment early, and stop utilizing hidden fees.JIAN W.
Cleaning the truck cat or dog hair all over I'm allergic to cat hair the dander I'm asthmatic I came home itching having to take Benadryl I don't think this is safe for customersMildred H.
Very easy. Always efficient and reliable here.MEGHAN D.
Le client n'a pas laissé de commentaire.Courtney M.
Equipment should be cleaned, employees should explain return procedures before rentals are released, company should monitor miles and gas on returns. My mileage was inflated by 17 miles! I learned a valuable lesson from this experience.LENO Q.
I ordered a 5 x 8 enclosed Trailer a month ahead of time and when I arrived they did not have any enclosed trailer to rent. We spent. 1,5 hours as they went through a painfully slow computer software system, then called â€œtraffic,â€ and finally we had to take an open ramp trailer, buy a tarp and straps and use That for a one way 7 hour drive. It was less space, difficult to manage a flapping tarp, and less room. All in all more expensive than our reservation trailer and less space. Disappointing to make a reservation online a month ahead and Not have a trailer ready and take a lot of My time on a difficult moving day with very few options offered.CHRISTOPHER P.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.SHALAYWA G.
Le client n'a pas laissé de commentaire.Andrei C.
The associates here are courteous & professional. I will come here againLOIC L.
I am very upset with the fact that I was quoted a rate of 129,00 $ at the time of my reservation and when I arrived was charged 624,00 $. The manager stated that's why the computer was telling him and he could do nothing. I want to be refunded what I believe was an overcharge. Also the printout said the van had 5/8 of a tank and was in fact on 1/2. This location is poorly runMICHAEL J.
Extremely friendly and helpful staff. I would recommend this location to anyone moving. ThankyouSCOTT ALLISON J.
Le client n'a pas laissé de commentaire.RACHEL M.
It was super quick and easy check in and out.KARIN W.
Le client n'a pas laissé de commentaire.KYLEF J.
truck was dirty, they had the fuel level wrong,RODERICK M.
It was so easy to drop it off when it was after hours of business. I found it extremely easy to use the U-Haul truck and found the service helpful in satisfying my needs.Hannah K.
Le client n'a pas laissé de commentaire.CIERA C.
Provide seats for waiting customers.ALEX Y.
I couldn't have had a better experience!! The employees were very friendly and helpful. They got me in and out and on with my move! I am very satisfied with my UHaul experience and have already told friends about it!DANIELLE R.
I did not know about this place l was so happy nice and clean, if you want peace of mind that's the placeCHRISTINE W.
The general customer service number could be better. Nothing to do with this location. I've called the general customer service line three times now and the first two times was on hold for over 30 mins with no one answering. On the third attempt, someone picked up after ~20 minutes.ALEXANDER M.
Great service thank u so muchJOSEPH C.
Le client n'a pas laissé de commentaire.Abdal F.
Le client n'a pas laissé de commentaire.VAUGHN S.
Le client n'a pas laissé de commentaire.Zebbie V.
Le client n'a pas laissé de commentaire.Desiree L.
Le client n'a pas laissé de commentaire.ZAMERE L.
Le client n'a pas laissé de commentaire.Elizabeth T.
Le client n'a pas laissé de commentaire.Timothy L.
Le client n'a pas laissé de commentaire.DAVID S.
Le client n'a pas laissé de commentaire.STEVEN W.
The truck had issues with stabilatrak and couldn't drive over 20 mph and was smoking. Inside of truck smelled like cat urine. The building and customer service was great.CURTIS W.
Le client n'a pas laissé de commentaire.JAMES P.
This location would receive an excellent rating if the mobile checkout process wouldn't require having to physically go inside to get keys from the counter. Maybe a secured lockbox outside that keys could be stored in or access to vehicle's with the smartphone app.Albert S.
Le client n'a pas laissé de commentaire.CURTIS W.
The staff was friendly and knowledgeable. Atil went above and beyond with his customer service, I would recommend him for employee of the month. The house keeper was very helpful as well and she had the building looking amazing. This by far has been the best uhaul experience I've had. Kudos to the facility and all the staff.Christene A. | Expérience générale
Employees did not show how the key card works nor did they walk me to my unit. I noticed this after they seeing how management treated a different client. Employees Harrassed my staff(movers) first and then myself, And tried to make me pay a dumpster fee without a visible sign on or around dumpster. Altercation almost turned physical, because Management has a hard time communicating. Management has power issues and kept referring to the Uhual establishment as his own and he can do what he wants. Because of that, the employees are unprofessional and Management cant see it.LISA M. | Premières impressions
Le client n'a pas laissé de commentaire.QUENTIN J.
Hard to findJohn U.
My reservation was at 10am, the truck didn't show up until 11am. Had to wait an hour longer than I should.MICHAEL W.
great experience, truck did have a smokey smell but other than that it was greatMARIO C.
Le client n'a pas laissé de commentaire.CHRISTOPHER D.
Standard business hours for rental sign up doesn't always work for those that work standard business hours. Otherwise the manger and staff went above and beyond to assist with rental and returnChristene A. | Premières impressions
Le client n'a pas laissé de commentaire.William J.
Le client n'a pas laissé de commentaire.Caitlin S.
Le client n'a pas laissé de commentaire.VERNON Y.
Le client n'a pas laissé de commentaire.Garth P.
Don't change a thing everything was on the one I appreciate the service I receive every time I ask for some information is above board and I am happy and glad that I went to U-Haul at that location thank you and have a great dayKENNETH J.
I am not pleased with the monthly charge. Based on the online price and the price on my paperwork I feel I am being overcharged. And the part about a free month I feel was misleading.Gilbert B. | Premières impressions
Overall good experience.Kyle D.
Le client n'a pas laissé de commentaire.SAHAAD W.
Le client n'a pas laissé de commentaire.Kimberly C.
Le client n'a pas laissé de commentaire.ryan H.
Everyone who assisted from Rochelle at online customer service to the man who checked me out was kind, helpful, and friendly. I loved this experience.Kirstyn V.
Le client n'a pas laissé de commentaire.Kareen H.
The staff was professional, courteous and helpfulSybrena M. | Premières impressions
Minor hiccup but overall positiveShawn W.
Le client n'a pas laissé de commentaire.PAMELA B.
Le client n'a pas laissé de commentaire.Layinira G.
Easy drop off, very accommodatingElizabeth S.
We waited 20 minutes for returning the equipment, and we got charged 6 dollars in extra fuel charges for a 3 miles drive.elisabeth G.
Le client n'a pas laissé de commentaire.Shawn R.
Le client n'a pas laissé de commentaire.Deshonta M.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Sheri Y.
Customer Service could have been betterTRACY Q.
The people that work at the store with very rudeWilliam L.
Service was terrible my paperwork is all messed up my money was messed up I messed up my paperwork with my money I was very unhappyJesse W.
Le client n'a pas laissé de commentaire.KEVIN P.
Le client n'a pas laissé de commentaire.Rochelle B.
Thank you for the professionalism, courteous, and helpful staff! I appreciated the patience when I had questions. Thank You for your service.Denise C.
Helpful staff and a very clean storage facility.Joey M. | Expérience générale
Atil Finney was extremely helpful. I originally intended to use a different storage company, but in the ended I decide to go with UHaul instead, primarily because the staff was more professional, and Atil in particular.David A. | Premières impressions
Le client n'a pas laissé de commentaire.Benjamin S.
Very large location. Most spacious UHAUL place I have ever seen.Thomas M.
Le client n'a pas laissé de commentaire.Radiah H.
I can't say enough good things about Martin and his team -- I was very nervous about doing the auto tow but I knew right away that I was in good hand's when Martin started to set it up -- he was great and made me feel very confident about driving the uhaul with the auto tow. Everyone at this location was very nice when I was very stressed about my move - they were all patient and very helpful. I also really appreciated having the storage unit there, the ability to rent a dolly, and how clean and well-run the location was -- a real step up from other Uhaul locations I have used. In short -- I wish other businesses were as well run and I credit Martin for running this location so well. A good team starts at the top! I have already recommended this location to other residents at the building I left in Philly (The Isle) and told everyone how great u-haul was when they ask about my move. Merci.susan p. | Expérience générale
The unit leaked Water. my son has water stains on his mattress, and in furniture. He notified an employee the day he emptied the storage unit. He should be reimbursed for damages.Marie A. | Expérience générale
Le client n'a pas laissé de commentaire.Joanne S. | Expérience générale
Le client n'a pas laissé de commentaire.Susana V. | Premières impressions
I was not aware I wouldn't have self storage access after hours when I first reserved my unit. Was very inconvenient having to take time off work to make sure I was at the facility before 4:30PM throughout the week. Other than that, great experience all around.RYAN B. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth P. | Expérience générale
The staff is great. Atil is every helpful and does great customer service. The manager Martin is also great. Haven't had any bad experiences yet, but wish they were open longer or had access after hours. Closing at five can be hard to get things done especially on weekends.Anita M. | Premières impressions
I had the understanding the storage unit I rented would be accessible until 10PM, but I learned it its only 5PM. This makes it difficult to move while maintaining my work schedule.RYAN B. | Premières impressions
Le client n'a pas laissé de commentaire.Danielle S. | Expérience générale
The staff was great, friendly, and very helpful. Pats mask.Robert I. | Expérience générale
Ppl were always nice to me when I called to pay my Storage fee. Also helpful with any future concerns, I loved this location. 2800-30 ridge ave!yakima b. | Expérience générale
Moving is always a stressful time for a family. However when that same family is homeless it makes things a hundred times worst. The comfort of knowing our personal belongings were in a secure place gave us one less thing to worry about. So from the bottom of my heart I thank the crew at the Strawberry Mansion location.DONNA M. | Premières impressions
The staff was friendly, curtious, professional and accommodating.Lawrance B. | Premières impressions
Everything went well, had no problems. Will be glad when access hours will be extended since right now you can only access storage rooms until 4:45 pm. I am told this will happen very soon.Anita M. | Premières impressions
Rented an truck from them and brought it back with the same gas that was in there I was told that I had to pay 100 $more. Also in the middle of my moving my truck broke down and I had to wait 3 hoursDeborah L. | Expérience générale
I was told about a keypad that was never installed. the month that I had the storage, I couldn't get in my storage unit because I work 8am-6pm. When contacting the GM, he would brush me off.Mikalia f. | Expérience générale
Great Service! Highly appreciated.Tristan w. | Premières impressions
Keisha was very patient and helpful. She answered all of my questions.Gregory P. | Premières impressions
I ONLY HAVE FEED BACK IF I'm UNHAPPY.JANICE S. | Premières impressions
Services supplémentaires à cet emplacement
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