I took possession of a clean truck my understanding is that I'm renting the U-Haul and nothing else but there is a doli placed inside the truck taking up space and and a large bag holding furniture sheets inside the truck.... But I did get charged for using them even though I did not request them and they took up space from my rental ? How do you rent a truck with items taking up space and get charged for them when you use them ? This is unprofessional and lazy to the point of not removing items not requested but still left to take up place. And no the contract does not state so, and signs do not affirm a contract the location has instead robbed the renter of space advertised and contracted.Rodolfo A. B.
Customer Reviews for U-Haul Moving & Storage of Sun City
Pour nous contacter
El Paso, TX 79924
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.Valerie Elaine P. | Premières impressions
Le client n'a pas laissé de commentaire.Alfonso Jr. M. | Premières impressions
Le client n'a pas laissé de commentaire.Grace Marie V. | Premières impressions
Le client n'a pas laissé de commentaire.Robert R. | Expérience générale
Everything was fine and workers were professional and helpfulLAWRENCE A.
Estoy muy agradecida la Señora Mireya es una muy fina persona cordial amable y cooperadora estoy muy agradecidaRosa Maria G. | Expérience générale
Great staff and service! Very helpful.PRESTON H.
Absolutely love that I chose climate control. Perfect for when you're storing heavy furniture in the middle of the summer. Facility is very nice and clean. Ms. Mireya was very helpful it has been a pleasure doing business with her. MerciRebecca J. | Premières impressions
Le client n'a pas laissé de commentaire.JAILENE L.
The facility itself is nice enough to store your belongings, however I was told that I would get my first month of storage free when I booked a uhaul. I paid 500 $for a uhaul and specifically chose a uhaul location, which is much farther from where I am living, because I was told I would get a free month. Then when I get there, I am told that I don't get a free month of storage. I am frustrated that I spent all this money on a uhaul, chose a further location to get this deal, and ended up not getting the deal. I will be searching for a different storage place much closer to my home to move my stuff into.Alexandria Rose B. | Premières impressions
Le client n'a pas laissé de commentaire.IMELDA M.
Le client n'a pas laissé de commentaire.Jeffrey S.
I use this location every time. Excellent service à la clientèle.LYNDSEY K.
Le client n'a pas laissé de commentaire.Nahum Xavier M. | Premières impressions
Le client n'a pas laissé de commentaire.SHADRACK A.
the manager does not not have the best customer service skills. she talks to people like they are idiots and the employees seem use to it.ASHLEY S.
Friendly staff Mrs.Mireya was able to answer all the questions that I had, with such a great attitude. If I need to rent a truck I would definitely come back to same locationEsmeralda S.
Le client n'a pas laissé de commentaire.keylena N.
The rate for a local rental was extremely and I was disappointed to learn this upon coming to pick it up. It is advertised at a such a low price but when everything is added up, it is a bit much.ANDRE C.
great customer serviceTHELMA H.
Le client n'a pas laissé de commentaire.Fidel A.
Le client n'a pas laissé de commentaire.Melashea P.
Great customer service at this location and the owner was very friendly and helpful.Carlos M.
Le client n'a pas laissé de commentaire.Valentin H.
5 StarsJADYN T.
Just check my account notes so you can see how bogus the drop off process was. It's not the individual store but the larger Uhaul company and customer service/supportDENISE D.
Christin I believe her name was she was nice wonderful and a great assistant.Lucila S. | Premières impressions
The representative Christi or Christin had a very Rude tone but try make it.sound polite but ists just a Whatever attitude And if your Rates our per day There 24 hours in a day not 10 or 12 or 4 or 6 You?should not overlap appoiyments when equipments outMARTHA B.
Le client n'a pas laissé de commentaire.Jesus A. | Expérience générale
I was charged a dolly fee when I didn't even use it. The charge was only 7,00 $ but it was the principle of it. Don't charge me if I didn't use it. I paid your insurance fee, mileage fee, truck charge without blinking an eye. You can keep the 7 bucks but you just lost a customer. And I will let people know.MATTHEW M.
Le client n'a pas laissé de commentaire.RITA T.
Le client n'a pas laissé de commentaire.FOREQE S.
Le client n'a pas laissé de commentaire.ANDREW K.
Le client n'a pas laissé de commentaire.Dominick Ramon E. | Premières impressions
I have used this before and I will continue to use Uhaul and that location as long as I stay in El Paso.Daniel D. | Premières impressions
The lady that helped was very helpful and friendly Sorry I can't remember her nameARTURO M.
Excellent service à la clientèle. She was very professional and nice.Myron T. | Premières impressions
Le client n'a pas laissé de commentaire.BRANDON M.
Very nice staff and very friendly.William B. | Premières impressions
The only thing that was concerning is the fact that I came a late And they had already charged my card and I was not being able to re-be refunded and now I’m paying 85 $for something that you’re going to rent out right away and I feel like I should’ve been refunded my money back because it was only a day or after because it was a holiday weekend I was not able to get over to the storage unit because I had just got back in town.,There should be some type of Compensation for just being a day or 2 late of being charged and I feel like I should at least receive something back since you’re going to be renting out the unit that is my only complaint about this whole situation.. And I was told that the company will not refund my money back because it had been two days I believe after and my credit card has been charged but I know that there can be some kind of compensation given back to me and I just feel like this is a sad situation because people have busy lives and I did not realize that my card had been charged so this is very disappointing to me.! And that is why I would not recommend to anyone to get a storage unit from you unless I am compensated for being two days late I feel like this is unfair situation so thank you so much you have a very nice facility but I cannot recommend it if somebody has some type of an emergency or situation going on and can’t be there after the card has been charged after a day or two I think this is unacceptable !! Have a GREAT day!Marion Almeida G. | Expérience générale
Great staff at my locationAndrew A. | Premières impressions
Le client n'a pas laissé de commentaire.JEFFREY M.
Clean and easily accessible storage units , inside temperature controlled and outside units. Staff is very helpful and friendly. Very good experience renting there.James Lee Jr. J. | Expérience générale
Perfect place for storing RVs and the ladies were awesome when I forgot the asscess card!Chasity W. | Expérience générale
Best storage area I've ever used!KENNEDY CORDERO C. | Expérience générale
S.O.Darius Jalen K. | Expérience générale
The lady who showed me the unit and did my paperwork was excellent! Very kind and friendly.Betty Ann N. | Premières impressions
Le client n'a pas laissé de commentaire.Fernando P.
Le client n'a pas laissé de commentaire.WILLIAM B.
We are happy with your service and convenience. PLUS IT close to our houseMauro E. L. | Premières impressions
Le client n'a pas laissé de commentaire.Napoleon C. | Expérience générale
Will recomend.Maria R. | Premières impressions
Le client n'a pas laissé de commentaire.NICHOLAS F.
I went â€œ13 miles and i put gas back in it until it made me stopGELYZE M.
Le client n'a pas laissé de commentaire.JULIA P.
Mireya fue muy amable y contesto todas mis dudas.RUTH L. | Premières impressions
Le client n'a pas laissé de commentaire.ANTHONY B. | Premières impressions
Well maintained facility with friendly staff that help you quickly and accurately.Blake R. | Expérience générale
Le client n'a pas laissé de commentaire.DENISE L.
Le client n'a pas laissé de commentaire.Jennifer V. | Expérience générale
Very good serviceNestor C. | Premières impressions
Le client n'a pas laissé de commentaire.Lino S. | Expérience générale
Le client n'a pas laissé de commentaire.MARK F.
Le client n'a pas laissé de commentaire.Brett K. | Expérience générale
I overall enjoyed my time experience with my storage unit. I did find irritation with when my first payment was due I swear my account was setup for automatic payments, but it wasn't and I was charged a late fee. When I went in the fix this the staff was nice and ask if I wanted to use the card already on file. A few clicks and I was out the door with my account on auto-pay like it should have been from the start.JULIUS S. | Expérience générale
My experience with U-Haul thus far is just one I would not consider doing again. From being redirected to different locations twice to having to pay for storage when I was told I would get a month free is super inconvenient and unprofessional.Kimberly A. | Premières impressions
No comments not happy reserved weeks ago sent there cause didn't have my rental at one where bookedJOHN M.
A fantastic staff, the customer service from the clerk was over the top.Douglas Richard H. | Premières impressions
This facility made moving and storage much less stressful than it usually is! Very helpful staff and always having the solution! Even the gate card worked every time!Elizabeth Arlene M. | Expérience générale
Le client n'a pas laissé de commentaire.Juan Gabriel S. | Expérience générale
Le client n'a pas laissé de commentaire.Donelda Leslie M. | Expérience générale
They charged me for a damaged door and a nasty storage room when the damage was already done when I got there and the storage room wasn’t left nasty charged me 80 dollars for nothing I wouldn’t recommend anyone using that particular uhaul place Uhaul moving and storage of sun city El Paso is terribleDorian M. | Expérience générale
The ladies from the office were very friendly and helpful.Gabriela G. | Premières impressions
You'll don't verify information at all it seems. I've been getting texts and emails that belong to someone else. I've called several times locally and nationally regarding this issue and yet I still get texts. Fewer emails though.Rosa G. | Expérience générale
Very professional and friendly.Celestino Perez S. | Premières impressions
All GoodARTURO R.
I unfortunately fell behind and had a late balance for my unit. I paid my storage and all fees over the phone with Stephanie the day before a holiday. I stopped by on my way home and was unable to access my unit because there was still a red tag and lock on it as though I hadn't paid. The office not only closed early that day, but was closed for both the next day holiday and the Sunday. I had a an important gift I was storing there among a few other important things. She neglected to remove the red tag before leaving early for the holiday weekend. It was very frustrating, disappointing and I was very angry. I get that my payment was late, but I even confirmed my access was restored by catching up and she said of course.Teresa B. | Expérience générale
Le client n'a pas laissé de commentaire.DARRIN G.
Employees always conducted themselves professionally and polite. Very friendly and helpful.Raul Alfonso D. | Expérience générale
Personnel at this location were always very polite and professional who always provided excellent service.RAUL D.
Really appreciate my experience with uhaul. Will definitely recommend to anyone in the future.Christian G. | Expérience générale
Le client n'a pas laissé de commentaire.Katie Marie H.
Very friendly!! Clean place, great facility,LEE W.
Recommend a better gate system. A few times I went the gate was not functioning correctly and I had to notify the office staff.Kayla M. | Expérience générale
Le client n'a pas laissé de commentaire.Darius D. | Expérience générale
Thank you very much!MICHAEL M. | Premières impressions
Le client n'a pas laissé de commentaire.Michael W. | Expérience générale
Le client n'a pas laissé de commentaire.Jorge M. | Expérience générale
Very professional and helpfulKRISTOPHER K.
Le client n'a pas laissé de commentaire.Leigh Gil S. | Expérience générale
The customer service was wonderful and friendly staff..Chadwick Keith T. | Premières impressions
Very friendly and kind.Daniel M. | Expérience générale
Le client n'a pas laissé de commentaire.Deanna E.
Service is outstanding!CURTIS M.
Le client n'a pas laissé de commentaire.Leigh Gil S. | Premières impressions
Representative was nice, friendly and professional. Definitely would reccommend.Gloria P.
Le client n'a pas laissé de commentaire.FERNANDO M.
Trucks alignment was off. Also I had to go to two locations for my equipment.Eddie V.
Le client n'a pas laissé de commentaire.Doug W. | Premières impressions
Thank you to the friendly kind staff. It was my pleasure to rent a storage facility from u haul and a moving vehicle. Once again staff members and manager were awesome. Thanks u haul.Edward T. | Premières impressions
Excellent staff. Very helpful! Clean facility.Michael F. | Premières impressions
Nothing to improve. You guy's are very professional and awesome customer service! Hands down!MATTHEW V.
Better attitudePABLO P.
Staff seems put out right when you walk in. A friendlier staff would make already stressful moves alot easier. Products are great quality and are priced fair.WILLIAM W.
The gentleman who helped me and my husband was very courtesy and polite. He was super helpful in everything and anything I asked him. His customer service was great!Victoria B. | Premières impressions
Only 2 trucks at this storage location. Not the original location I requested for pick up and drop off.KATHRYN MARIE D.
Le client n'a pas laissé de commentaire.Moises S.
It was very good experience. Fiendly staff that make me feel confortable.Daniel M. | Premières impressions
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.THOMAS B.
I had a few issues with the tires on the front driver side.. the was an air leak in the tire. I had to make several stops to put air in the tire, the tire was pulling to the left and slow me down doing the drive.JENNIFER DIANNE W.
Staff has terrible customer serviceRAVEN A.
Mr. Barela was very professional and knowledgeable during my turn in on Sunday, 26 July 2020.Raymond R.
Thank you Ms. Christin Gamez you very informative and polite in the performance of your duty.Victor C. | Premières impressions
Le client n'a pas laissé de commentaire.HAROLD W.
Le client n'a pas laissé de commentaire.Juan O. | Premières impressions
Nothing, yall were fantastic and understanding the whole way through.NATHANIEL C.
The ladies that were there that day didn't have a mask on and that made me feel uncomfortable and I think one of the was the office managerBEATRIZ N.
Le client n'a pas laissé de commentaire.ELIZABETH M.
The staff was super friendly and helpful, very good customer service they assure to provide all my needs.LUIS RAMON L. | Premières impressions
Le client n'a pas laissé de commentaire.Handsome Achale B. | Premières impressions
Le client n'a pas laissé de commentaire.Jose M.
Le client n'a pas laissé de commentaire.Eugene S. | Premières impressions
Le client n'a pas laissé de commentaire.patti G.
The female helping was not useful at all.This store did not have the size truck needed instead of giving me the discounted price. She wanted me to a further location. I will not go there againELVA Alicia R.
Staff was so helpful and kind ! Liked this place!Seulgee L. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer W.
Staff is Outstanding. Very nice and very easy to work with on pick ups and dropping off of trucks.John Thomas J.
The facility manager, Ms. Mireya Hernandez, is very professional and customer friendly. Merci.Daniel J S. | Premières impressions
Personnel were very helpful and courteous.Eduardo O. | Premières impressions
Manager and staff were very friendly, knowledgeable, and helpfulJames R.
Everything was great.Raleigh M.
Le client n'a pas laissé de commentaire.Elizabeth P.
Le client n'a pas laissé de commentaire.Paul S.
I think the truck needs some maintenance it was shacking too much and the battery was more than half way up.Melissa C.
Le client n'a pas laissé de commentaire.JIMMY Dale B.
Le client n'a pas laissé de commentaire.Charles H.
Le client n'a pas laissé de commentaire.David F.
Le client n'a pas laissé de commentaire.Cynthia C.
Le client n'a pas laissé de commentaire.Vielmas T.
Le client n'a pas laissé de commentaire.Debra H.
The owner took care of us, she was so nice and professional. Will be definitely recommending this location for truck rentals or storage.CRYSTAL YVONNE M. | Premières impressions
Le client n'a pas laissé de commentaire.Cesar A.
The sales person was awesome but I have 43' trailer and it was a little hard getting to my spaceLuis T. | Premières impressions
Le client n'a pas laissé de commentaire.David J.
Le client n'a pas laissé de commentaire.Jae R.
Very good customer service. Will advise others to use facilityYvette Alyssa C. | Premières impressions
Best facility I could find in NE El Paso. Great price and covered storage!Donelda Leslie M. | Premières impressions
very professional and helpful.....I am so glad that I rented from UHAULShala Marie V. | Premières impressions
Le client n'a pas laissé de commentaire.Edward Manuel F.
very friendly staffHenri N.
Best place in el pasoMark L.
Their paperwork was wrongmartha B.
Customer service was outstanding!Audrey S. | Premières impressions
Le client n'a pas laissé de commentaire.Fernando M.
Le client n'a pas laissé de commentaire.Fernando M.
Staff was amazing both checking out and checking in.Daniel B.
Le client n'a pas laissé de commentaire.William G.
Le client n'a pas laissé de commentaire.Vernard M.
Great service. Everything was good to go.Justin S.
Nice Facility, with a great staff!!Vincent Paul M. | Premières impressions
Le client n'a pas laissé de commentaire.Michael Patrick M.
Employees at this location went the extra mile helping me use a VIP certificate that Kimberly Chisman emailed me due to a negative experience at a uhaul location in Huntsville, Alabama. Kimberly Chisman left a number out of the VIP certificate on her email to me, long story short, the employees here got to the bottom of things and figured out Kimberly's oversight. Great job and keep up the excellent customer service.Victor S.
Le client n'a pas laissé de commentaire.Denise M.
I came on orders to FT Bliss around are/ about 8 years and 9 months. Their for I have moved throughout the community eight are more time using U-Haul equipment. However this last location I had to move before the first of the month so I wouldn't get other changes with my storage/ apartment unit which was yesterday 1 Oct 2018. I made arrangements to pick up a van the day before. Once I arrived to the location I ask could I change the time to pick up at 1645 to give myself a later drop off for the next day before leaving. I ask was it anything else I would need in order to pick up the van because I had to be complete before the first. I was told just two forms of ID and payment which I had provide. Why I was at the store on 10458 Dryer st. El Paso to 79924. Now keep in mind it is another U-Haul location directly across form each other but I was not aware they carried vans are pick up trucks I only was tracking they only had bigger trucks until yesterday. The first time I arrive to pick up the van (am not sure which person was helping me but i now she have been at that location the longest and she is the oldest worker that's usually always their the most.)I gave her my Driving license as well as my Military ID and verified payment information. I was told I could not get the van because I did not have another person name and number to provide which I explain when I first made the rental that I did not have a phone which was early that same day when I came in person to change the pick time in this way if it was anything else they need I could have brought back at 1645. On the 30 September 2018 I was unable to get a van that I made arrangements to get. I also went on line open an account with U-Haul so I could rent without the office hassles, this is the funniest part if you have a phone the only requirements is just another contact number and not another person number then you could pick up keys from their outside key box. Since I have been in this community this location have always given me/ my family the hassle and I have had to walk away without renting anything from this location and go across the street are up the street to rent a U-Haul. If you are the owners of this business and you replace new equipment and your items are still not being rented then it just maybe time to retrain or replace your all. Out of all the location in this community I have walk away only from this location and have not rented because of something that had nothing to do with my payment or my ID. Plan of action ) IF IT IS NO RETAIN ARE NO REPLACEMENT. YOU CAN IMPROVE FOR THE NEXT CUSTOMER IS TO GIVE YOUR VAN TO THE LOCATION ACROSS THE STREET, ARE MAKE THE REQUIREMENT THE SAME ONLINE THIS WAY WHEN CUSTOMERS COME, THE ONLY THING THE MANAGER IS DOING IS VERIFYING WHAT THE CUSTOMER HAVE ALREADY PLACE INTO THE COMPUTER. ARE MAKE THE MANAGEMENT FILL OUT WHY. EACH CUSTOMER DID NOT RECEIVE THEIR RENTAL WHEN THEY HAVE ALREADY MADE ARRANGEMENTS BY DRIVING OVER TO PJoewanna B.
Literally walk out with your customers to make sure gas tank is filled appropriately so that you don't have to pay for another's mistake which it cost me.Loren R.
Staff went above and beyond to meet our specific needs. Rare find of personal, accommodating customer service!Amanda P.
Le client n'a pas laissé de commentaire.DANIEL F.
Le client n'a pas laissé de commentaire.Michael A.
The entire experience was excellent! Fast, efficient, friendly, competent, professional staff at a very reasonable price, We will be back when the need arises.Gerardo M.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!