Customer Reviews for U-Haul Moving & Storage of Sun Valley

4111 évaluations

7721 Hollywood Wy   Burbank, CA 91505
(S Of I-5)

(818) 768-4100

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(818) 768-4100

7721 Hollywood Wy
Burbank, CA 91505
(S Of I-5)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The overall experience was very easy because I reserved the truck and checked in before picking up the truck. I will use u-haul again and use the sun valley location because u-haul is customer focused.

William B. 
Évaluation :
1

Drop the online application in person. It took me 45 minutes to get a rental. Also, U-Haul should all us to return trucks to any location.

Ryad C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esperanza B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH V. 
Évaluation :
5

I want to pass on a special compliment to Taaven Jones, the U-Haul employee who helped me with my contract. When U-Haul corporate failed to properly contact me of changes in my reservation, Taaven went above and beyond to provide me personalized service, find a solution, and make my experience fantastic. He is the type of employee that U-Haul should be incredibly proud of--a genuinely kind person who cares for his customers' success.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA R. 
Évaluation :
2

Very rude service

EDWARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARSEN K. 
Évaluation :
5

Great customer service, all good!

RALPH B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREY L. 
Évaluation :
2

Personnel not friendly or approachable. Asked if we were dropping off and said we were all through. Then my credit card was charged 27,92 $ for a fuel charge. We got it with less than 1/8 of a tank and returned it between 1/8 and 1/4, more than it had in it. I have a picture both when we picked it up and when we returned it. Not happy that my card was charged fraudulently, but also without my authorization.

MELINDA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Florencio L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donita G. 
Évaluation :
5

I love UHAUL,JUST KEEP DOING WHAT YOUR DOING,SUN ALLEY YARD IS AWESOME,THE KEY TO FURTHER SUCCESS,IS TO GET ALL STORES,ON SAME KEY,NICE UNIFORMS

RICHARD C. 
Évaluation :
4

Great lot, always has the equipment needed. Great staff. Tj the GM mad check in and out a breeze and was helpful in resolving any issues

donovon L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Branton M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Zahrya H. 
Évaluation :
5

TJ was super helpful and patient when assisting me.

Sabrina D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
1

We were told the mileage would go lower once we hit 100 miles and it didn't, they also wanted to rent a uhaul that had a check engine light!

Efrain M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT M. 
Évaluation :
5

Great service! Friendly and accommodating

RALPH B. 
Évaluation :
5

Always a friendly smile at this location. Staff get me on the road in no time.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caissey A. 
Évaluation :
1

You figure it out...

RONALD K. 
Évaluation :
2

Customer service is completely rude. Disrespectful and unbecoming of what customer service should entail. Being more polite and courteous would go a long way. Not every engagement should be one of conflict or disrespect. Every time I have had the misfortune of using this location I experience rudeness

Donovan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY J. 
Évaluation :
5

Great friendly staff and everything was seamless! Thank you! Nick

NICHOLAS K. 
Évaluation :
5

I appreciate this location taking in my trailer even tho I had to drop it off in la thank you

Kevin A. 
Évaluation :
5

I had to buy an adapter for my trailer light plug on my pickup. I should have been able to rent one. The guys who work at this UHAUL were great. Your method for no contact return was too confusing for me. But I just left the trailer at the yard and the guy took care of everything the next morning. Not good at using a phone as a computer!

Christy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BAILEY N. 
Évaluation :
5

Excellent

DAMON A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ABRAHAM Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Jaso G. 
Évaluation :
1

Buyer beware!!! I rented a truck for local moving and returned it the same day with only 20 miles put in and was charged 6 times more than what was actually estimated!

JUAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reynaldo O. 
Évaluation :
5

Good service

melovan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KOOROSH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANIK M. 
Évaluation :
3

Service outside was slow and inattentive. Need to work on people skills. Especially during drop off. There were no significant issues, but felt like I was invisible. Inside service and check in was great.

ALEXANDER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nico D. 
Évaluation :
5

The person that help me was very helpful in all ways. You have a very good person working for you .

GABRIEL A. 
Évaluation :
5

I dropped off the keys, at the end of the day 5:40 pm, there was somebody in the office I gave them the keys. The next day I get charged an extra 19,99 $ for Which I had to call your 800 number wait 1 hour to get to talk to a live person and get the 19,99 $ refunded. When am I gone get that hour back?

Nicos C. 
Évaluation :
3

Very small lot, poor in/out traffic management. But friendly staff.

anton D. 
Évaluation :
5

Rien

Mark B. 
Évaluation :
5

Excellent

WACOLDA B. 
Évaluation :
5

Cindy was Great

KARAPET A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZHILBERT K. 
Évaluation :
5

UHaul needs to improve its way it collects the customer drivers license picture through a texted link. That link is way too slow and also the uhaul agent seems to have to go through sooo many computer pages and clicks before he can assign rent out a equipment. Maybe streamline that a little. This is for uhaul corporate mot location specific

ARIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Damian C. 
Évaluation :
3

I drove the vehicle 10 miles and was charged for 2 gallons of fuel with the fuel gauge showing half a tank. If the vehicle only gets 10 miles to the gallon I would have used 1 gallon of fuel. Obviously the person checking mileage and gauges are either dishonest or are trained on ways to overcharge customers

STEWART M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC S. 
Évaluation :
5

Excellent service à la clientèle. Helped me right-size my order.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE G. 
Évaluation :
5

Fast, friendly, efficient.

MARK L. 
Évaluation :
5

The app was easy too

BRIAN G. 
Évaluation :
3

Person who helped me at pick up was amazing. Very professional. On return, just the opposite. Could barely get anyone to help, dude had no interest in getting out of his chair. Couldn't be bothered to say a word to me. I had to walk back in the store to find him and ask if I was okay to leave. 5 stars for guy in the AM, 1 star for the guy in the PM.

Edward H. 
Évaluation :
5

I have been in here several times in the last couple of weeks and they have been awesome! From helping with boxes to renting a truck twice. Very nice.

Coty S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JULIO Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jelani B.  |  Premières impressions 
Évaluation :
5

Lower the percent per mile

Jerry P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
3

I just didn't like the online check in while I was literally standing in the store.

Myliana R. 
Évaluation :
5

Size of trailer was misleading. It was marked as 4x7 but was not 4x7

CRAIG S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CESAR A. 
Évaluation :
1

The staff was Rude and not all that helpful I'll try and avoid using this location in the future and recommend others not to this location

Michael G. 
Évaluation :
1

Tires were not checked for pressure was very low in the rear had to stop and fill air at a gas station out of my way.

RAFFI K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roderick S. 
Évaluation :
3

Strap was ripped and I didn't notice until I had the car loaded. I had to drive slowly with only 1 tire strapped to the nearest home depot and buy a Strap to secure the vehicle since I was 6 hours from home. I also found a bolt stuck in one of the brand new tires on the trailer. I advised the uhaul center in Burbank when I returned the trailer and the nice gentleman there knocked off one day of rental. I'm happy and every time i rent at this location they are good friendly employees.

MARIO G. 
Évaluation :
5

The person who runs this location is amazing kind efficient thorough and also actually cares about people beyond just the basic customer service level. I felt really safe and cared for. As someone who's prone to debilitating ptsd episodes, I had a meltdown about moving from my home ( of 13 years due to gentrification of the neighborhood near this location) and he actually talked me off the proverbial ledge and stayed present with me until I was ok again. Seeing that kind of love for one's fellow man and his beautiful treatment of me as a woman was extremely touching. He's like the dad everyone wants except he's helping you get your rental truck. With this year being really stressful and moving being always stressful for lower income individuals like me, it's nice to have someone help you get the truck you need who's able to make everything easy and amazing from start to finish. Sometimes that's all anyone needs to have the hope they need to power through a move. Thank you!!!!ðŸ'-ðŸ'Œfive star service with a smile

KRYSTAL J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derick R. 
Évaluation :
5

The manager of this location is great knows his job and a really nice understanding guy. I would recommend this location to all I know to rent uhaul equipment.

john J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARKIS K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
5

Unfortunately they did not have the size that I had ordered initially so I got one size smaller. Lack of communication. I don't blame the location. At the end it worked out but I had to make an extra trip and pay more for the mileage.

MISAK N. 
Évaluation :
5

Super GM. The staff is awesome. Give this guy a raise, or make him C.E.O.

James S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELENA G. 
Évaluation :
1

Overcharged for dolly rental, used 1 day charged for 5 days. Called the Sun Valley store to speak to someone about it, was on hold for over 45 minutes before I was transferred to customer service where I waited an additional 10 minutes before I was told they were unable to reach the store so they had to submit a claim of the overcharge to the GM of the Sun Valley store and this could take 24-48 hours. This was a customer terrible experience. It's a shame they're the only game in town. Try to avoid if possible and make sure to check. your bill.

HOWARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
5

The service was great.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUGH P. 
Évaluation :
4

Make sure there is air in all tires! Overall I'm glad you guys had vans available during an emergency move out situation.

VIVIANA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEOFFREY C. 
Évaluation :
4

all went smoothly

Gregory S. 
Évaluation :
5

Good crevice

SERGIO C. 
Évaluation :
1

We would be nice if this location would answer the phone. Also the equipment that I was charged for was not in the truck. I left a couple messages for the manager to call me back and I have not gotten a response even a week later.

BRYAN G. 
Évaluation :
1

Gave me the wrong trailer and had to pay a fee of 150 $

CRISTOBAL C. 
Évaluation :
1

This has been the worst storage and uhaul rental experience I've had out of all the times I've used Uhaul over the years. Honestly I'll never use Uhaul again because of it. The one way rental process was terrible. No one on the corporate side could figure out how to put the drop off location I requested. It took 4 phone calls to get someone that could do it. I went to the storage location and requested if they could they said to call corporate. After finally reaching someone who knew anything they inform me I have to drop it off by 9am on the due date. The documentation didn't mention the 9am time so I planned to drop off after work. But since I'd get charged an extra day I changed my meeting schedule so that I could come drop off the truck at 7am. Which I did. However. When I arrived there was only one employee who was cleaning a truck out. The drive was blocked. So I had to sit and wait 10 mins before I could pull in and drop off the truck. I dropped off the truck gave him the keys. And then a week alter get a bill for an extra day truck rental. He did not check it in until after 2pm thus I got charged an extra day because they don't do things timely at this location. I went in 3 times! Trying to get them to credit me. I emailed them(no response. . Called them. Every time they said the manager was out and couldn't do it themselves. I gave up and let them keep my. Money. I had a storage unit there. That I was slowly moving things out over about 4 car loads. EVERY single time I went there was only one employee always busy outside of the building so I had to stand and wait 10-15 minutes to get my "white lock" key to access my own stuff. They need help. Very poorly managed facility that needs staffing increases or changes. Clearly they need the money they stole from me for the extra rental day more than I do, hopefully they use it to help pay for additional staffing.

justin m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CECIL EDWARD G.  |  Expérience générale 
Évaluation :
5

It was a pleasure to have a storage at UHaul and the management and facilities were great to work with Very pleased

Mark B.  |  Expérience générale 
Évaluation :
5

great employees

marcia s.  |  Premières impressions 
Évaluation :
5

Good people, good facilities, never been to a better uhaul location.

Scott F.  |  Expérience générale 
Évaluation :
4

Really nice staff. Friendly and helpful. Clean and professional location.

Scott F.  |  Premières impressions 
Évaluation :
5

Jose and Tony were both great & professional. They were there for everything that i needed. Merci

Allan C.  |  Expérience générale 
Évaluation :
4

Great customer service! I had no problems with this UHaul facility at all. Very satisfied with the two months I needed a storage unit.

Thomas H.  |  Expérience générale 
Évaluation :
5

I received excellent customer service. The attendant was friendly and curious. I would recommend this location to my friends.

Abby Q.  |  Premières impressions 
Évaluation :
2

Every time it rained the water would go into the container and some of my things got ruined.

Erick C.  |  Expérience générale 
Évaluation :
5

Thanks for excellent service

GUADALUPE G.  |  Premières impressions 
Évaluation :
5

Tony is the man ask for him!

DAVID G.  |  Expérience générale 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

Retour
Haut de la page