The person that service me at that location was not pleasant. poor service.
Vaughn SCustomer Reviews for U-Haul Moving & Storage of Sunrise
Testimonials From Recent Customers
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It was almost perfect, the clerk lady had some bad mood, but taking into account it was Saturday and rush hour, then is pretty normal. Anyways she made her job fine and efficiently.
Eduardo QI was treated with CPR courtesy, professionalism, and respect by all the employees.
DIVINE G | Expérience généraleHad to extend truck agent was adamant i take it back even tho i had paid for the extension on begging to please keep truck because it was still loaded,agent was rude and hung up on me
Aque EAlthough not the fault of the staff there I had rented it and with an 11 AM pick up. I came in at 10:45 in the morning and the vehicle has been rented out prior to someone that said they would only have it for two hours. Well, they kept me waiting on that van for four hours in the threw my hands up and said I'll take whatever you got. They gave me a 15 foot truck at the same price that they were going to give me for the van. I was not comfortable with the choice because I don't like driving big vehicles like that but at that point I had already wasted two hours so I took the 15 footer but on the way home to pick up the things I needed to transport a check engine light came on. I called the office and said hey there's a check engine light. I'm not driving all the way down to Miami from Fort Lauderdale with this type of issue. What can I do? I said you could bring it back. We can exchange it for another truck or you could take your chances with it since it does have road service I opted for taking it back. I asked the manager that I spoke with to call the person that has it to see if in fact, they would be returning it since when I left at noon from there, supposedly they were coming back, he called the lady said she would be back in one hour when I got there. I still waited an additional hour and a half so my suggestion is when people are doing hourly rentals and they promise vehicle back. There has to be some type of penalty so that the person that is renting that vehicle after an inconvenience , I feel like I wasted four hours of my day. That was the only problem I had was good. The facility was excellent other than the check engine light on one vehicle every vehicle seem to be in very good shape. It's a good.
Alberto PI had a very big problem with my original reservation. I got to the location and they did not have a 26 foot truck available so they had to reach out to another location to get me the truck and then it was not a one-way so I had to do a round-trip. Was completely inconvenienced because I had movers showing up at my house and I still ended up getting charged for the hour even though they did not do anything because they were already scheduled. I also had to pay additional gas to be able to drive the truck all the way back down to where I originally picked up the truck
Laura DExcelent personal
jose cThey helped me out a lot and when I needed to extend my rental it wasn't a problem and it was quick. The wait for an associate was not long so thanks U-Haul
Taryn Wman waiting for truck to return unpleasant
Michael HMade a reservation online and picked up the van. Van was clean, well-maintained and had a full tank of gas. The entire process was really easy and the staff was friendly and helpful. Great experience overall.
Joseph MDropping off the truck was easy peasy. Male employee was eager and professional. It's nice to be greeted with a smile and a positive attitude these days.
debbie nI have reserved at this uhaul facility twice in the last 2 weeks. Each time I requested to pickup truck at 6am. Each time I went to pick up the truck the truck was never ready. I'd call customer service and they would reschedule me for a 9am pick up time. Then the people at the store will tell you. "I don't see any previous order. You just placed this order this morning." The problem with this is I hired movers to help me move for a specific time slot. Twice in the month I was delayed 3 hours because of the crew at this store. I reached out to customer service to make sure they had my reservation. Every at Uhaul has my order except for this particular location with the trucks. They offer the reservation guarantee which is a $50 credit and I am thankful for the gesture but there is no accountability from the crew at this store. There are many Uhaul facilities and other moving companies that will get your order right the first time. No I would not recommend this location. There were also roaches in the truck. I do have pictures and no they won't help you move. It was overall a very frustrating and stressful day dealing with this particular store. I will say they are good with orders during the normal hours but any early pickups through the mobile App you might as well forget about it.
KEDRICK TEverything was perfect for my visit
Garfield AExcellent service. 100 % Recommend
Victor GNo comment
Marvin GOur experience has gone well on multiple rentals.
DAMON G | Expérience généraleAlways great service,
Frank FOne more counter agent would make the rental process quicker and more efficient. Counter agent was very polite and knowledgeable
Lincoln MEverything is good
RODRIGO VGreat experience and Uhaul is awesome
Sharlyne DContinue to do the same thing as you do for me.
OCEIN OWoman at the counter was very helpful, professional a d polite. Would definitely come again.
Ricardo FThe cab of the truck was FILLED with baby roaches. I called customer service and was told there was nothing they could do about it. I tried calling the local store and it kept going to the national call center where they kept saying "sorry". It was quite disgusting and unacceptable. Not once was I offered a discount for the issue, and I firmly believe I should have been. I rent often.
Rebecca MNa
Grant GThe truck had the lock on it with no key to it, I had to drive back and waste about 2 hours of my time, plus gas and mileage for the person that works there to tell me theres nothing he can do about it, and my dolly wasn't in the truck that they charged me for so thats a another thing I had to go back and get. This isn't the first time I have issues with that location, unfortunately they are the biggest ones around here so I am sort of stuck when it comes to using them. But if I could go somewhere else, I sure would.
Gibran dVery nice all in the store
Aaron HI had a great experience with the services priced to me, from to minute that I was approach until the moment that I left. I would highly recommend this location to anyone that is look for great service from great people that earn every penny that they earn to make this company continue growing.
Frank FGreat experience however, I don't see that my vehicle was checked in when it was dropped off at around 6:45 PM. They said it will be checked in in 15 minutes. It's 8 o'clock and I don't see any check-in status.
steven bWalked into the store after failing to get the app/self service rental procedure done. Staff was very attentive, helpful and friendly.
Adam LExcellent people 👏 👍
Charles FI recently rented two trucks from U-Haul over a span of four days, and the entire process was exceptionally smooth, especially considering I completed it online. U-Haul's system proved to be user-friendly, guiding me through the steps without any complications or hidden surprises. It accurately reflected the details, making the experience transparent and hassle-free. I want to highlight the efficiency and professionalism of the staff at this location. Rainy, in particular, was notably attentive and demonstrated a high level of professionalism throughout the rental process. Their commitment to providing excellent service contributed significantly to my positive experience. In conclusion, based on my hassle-free rental experience and the exceptional service received, I strongly recommend this U-Haul location to others in need of reliable and straightforward truck rentals.
Vincent MTrès propre , l’endroit est très bien entretenu, moi j’adore la propreté et c’était parfait , bon travail , et ne changer pas surtout😍
Berveline P | Premières impressionsDidn't like the idea that they didn't have dollies and only one furniture dolly when I requested 2. It really slowed my moving process without having the proper equipment.
Tranecia WWe. Love Rainy, . Sharp, old school, lucky to have a person like that on your team.
jeffrey sI took many pictures and yet the gas gage was incorrect.
Misty CActually my issue was not with the Sunrise Unit. I have scheduled a 26' truck on Davie for 8am. Arriving there they didnt have the truck. They sent me to another store which was closed and nobody was there. I had to call Uhal, and they sent me to Sunrise where I could get the truck, but 1 hour later (9am). I had people schedule for the moving and pay them starting 8:30am and could get the truck ready only 9:30h. I lost 1 hour paying the movers.
Marcelo OEveryone I spoke with was amazing.. the girl at the front desk I believe her name is Rainey was extremely helpful and took the time to answer all my questions. if I ever need assistance again with storage, this will be the place I come back to.
laurie r | Expérience généraleI'm a customer for many years and always be satisfied. Thanks
Arturo SI return the with more the was giving to me and I return the back early but I don’t get nothing back for that but if I was late and the truck didn’t have the gas back in you charge me.that part I don’t like say I can’t give a good review for that reason.
anthony pStaff was great and friendly..
Elange P4 different employees two different days amazing job.All very welcome and helpful thank u guys
Christian FGirl at the front was awesome, very friendly and professional.
Diego AWas charged unmentioned fees reservation was canceled by someone other then myself the gm at the facility was rude made jokes with his co worker about my cancelation and ignored me majority of the visit while I waited gorvan explanation of my cancelation and hot none. Ended up without a uhaul.
nedia tI called and made the reservation over the phone. Subsequently, I received a text with my pick-up location, initially set in Davie. However, without any prior notice, they changed the pick-up location. It was only when I arrived at the Davie location and called again that I was notified about the change. From there, I was instructed to pick up the truck at the Sunrise location. Upon arriving at Sunrise, I encountered another issue: the truck I originally reserved was not available. Fortunately, they agreed to provide me with a larger truck at no extra cost. Despite these complications, I find it incredibly frustrating that they charged me for 283 miles when the entire journey logically adds up to a much shorter distance. Let's break it down: I drove 17 miles from the rental location to my house, then another 6 miles to my second destination. Finally, upon returning the truck to the Sunrise location, which was not my original pick-up point, I faced further inconvenience. Generously factoring in some extra miles, the total distance covered amounts to approximately 46 miles. Despite the loading and unloading time, my usage only spans about 3 hours. After expressing my concerns, I received a call from them, acknowledging the error and assuring me that they have fixed the issue. They mentioned that they will refund the extra money back to me. While I appreciate their prompt response in resolving the billing discrepancy following my complaint, the initial inconveniences and the subsequent mileage miscalculation have been quite frustrating, and I would not recommend any friend or family.
milford pI was double charged for mileage and will not be using this service ever again
Andres MEmployees were very helpful! Definitely will recommend or use again.
Risa HI requested a smaller truck and it wasn't available at pick up. I was never given a notice that it would even be a possibility.
Victoria RThe app didn't work when I tried to drop off the truck in the accorded place, the app GPS never loaded if I where or not in the correct place. Thankfully the Spanish customer service responded quickly when I finally decided to look for it and helped me with that with ease l.
Victor SBe careful about bringing bugs such as roaches to your home from the storage. I don't know how to avoid this.
MICHAEL M | Expérience généraleTo me very nice this is may second time very good
Milena HGreat front desk staff
Barbara NJohnny did a great job!
ROBERT S | Premières impressionsAAA+
Louis R | Premières impressionsSelected at counter pickup at 9 on a Sunday. Got there at 9, waited around until 9:30, no one there. Business closed, states open 9-6 sundays.
Carol CReservation was given to someone else. Was told to pick up reservation at a further location. Upon arrival after waiting for an 1 hour was told my reservation would not be honored due to vehicle not returned. Then was down graded on vehicle size and was charge for a dolly that was not inside the truck.
Marvin RMileage out and mileage out was falsified as was gas out by over a quarter of a tank leading to twice the expected cost. Also they left someone else's bedsheets in the back.
Sage HDoor to my unit was very very hard to lift up and debris dirt would fall in face as I opened it. Rusty old door very Very difficult to open and heavy. A few boxes wet on bottom.
Maureen L | Expérience généraleFace-to-face went well. I had a lot of problems with the App.
George Ythe service I received from this location was excellent
DONALD HAucun
Kenold TGood place
alvaro rGreat service Very professional
JOSE R | Premières impressionsExcellent service à la clientèle.
Romain R | Expérience généraleVery nice people and check out was smooth
Bonnie M | Expérience généraleYour staff are horrible. Lazy mean no personality. The lady you have on Thursday afternoon is unprofessional. I could use other words but I won't.
MARK F | Expérience généraleThe staff are fantastic. They were very considerate and friendly.
Janet F | Expérience généraleJohnny was awesome because I came into the office and called the 800 number, spoke with someone on the phone as well as in the office and both persons said they would make a note of our conversation explaining that I misplaced the key and could not find it. Johnny immediately handled the situation and put my balance to zero once he realized what I said was true. Thank you, Johnny.
angela d | Expérience généraleThey have problem with water on the roof and they have lot à water and they make à hole to drop out the water but they make hole in my unit 🤬🤬🤬🎉all my things and cloths and boxes was scrap i have to make a claim to U-Haul
Pierre M | Expérience généraleThe manager at the non hill store is amazing he went above and beyond to make sure I had everything I needed and I was secure with my storage, and my truck will definitely be back to rent from them again in the future if I need to ever move anything or if I need storage again thank you so much five stars across-the-board
nancy h | Premières impressionsThe reason that I have given this Storage Facility an extremely poor rating was because of these factors: 1) During my time there, The AC did not consistently work. By this, There were some days where it was cold and adequate and then there days that my area was hotter than a microwave oven. I brought this up to management numerous times while I was there and the same problem persisted and the situation did not improve. If a client is paying for Climate control (AC) then they should get AC. 2) Unfortunately, When I brought this up to the Location Manager, Fernando Dutra, All he could tell me was that if people kept leaving the doors open, There was nothing they could do about the AC. I then asked Mr Dutra, If I am paying for an AC Climate control unit, Then I should get what I am paying for. Mr.Dutra's response was "There is nothing we can do about the AC and If you are not happy, Then leave. We don't need you as a customer. This is Very Bad Business acumen in dealing with customers. It is this type of management that is no good for business. I strongly believe that Mr Dutra should not be dealing with the customers. I was a client that had been there for approximately 4 years.
Jorge G | Expérience généraleGate was not working going on access code not working as we entered and exited. Office had to open gate. Not to keen on an outdoor unit too hot may change to AC later
Maureen L | Online Move InFriendly and helpful staff. Highly recommend this facility. If the need arises would definitely use this facility again.
JACQUELINE W | Expérience généraleI'll definitely recomend uhall and this location to everyone...
MORRIS M | Expérience généraleGreat experience
Manuel G | Premières impressionsVery friendly and helpful
stephen o | Premières impressionsOwner was very friendly and extremely helpful.
VICKEY W | Premières impressionsGreat unit I only used it for a month, but help me out a lot. There was no lights inside of the hallway. My unit was in, not to mention the infestation of cockroaches. I'm sorry that I couldn't grab the rest of my stuff, but there was way too many for me to put in my car.
David J | Expérience généraleTrès bien
Latresh M | Premières impressionsOnly thé truck i rent for a week was full of ROACH i have to buy à big bottle of roach killer liquid and spray all the van
Pierre M | Premières impressionsThe office staff was rude and very unprofessional. I booked a truck a week in advance. They gave my truck away the morning I had it reserved and wouldn't help me at all with getting a new truck. They then hung up on me three times for no reason. I wasn't being rude or belligerent, they just didn't feel like dealing with me. Terrible staff. Poorly managed. Garbage site. Manager should be fired.
Eric S | Expérience généraleHad bugs
Andre E | Expérience généraleI had make my reservations on line for $159 and when I got to the storage he told me $259 and when I complain he said alright and billed me $199 per mth. Next day I forgot my keys and he said it will be $50 for him to cut the lock THAT IS NOT GOOD BUSINESS Ethics,
Susan A | Premières impressionsIt was a great experience and I felt really comfortable leaving my belongings in that area. Thank you very much for your hospitality. It was amazing and appreciated Thank you very much
Dorothy R | Expérience généraleAs expected. All good
Doug K | Premières impressionsExcellent service à la clientèle
CASEY S | Expérience généraleMy friend is 88 years old and the way that this women spoke to her and treated was very inappropriate and not professional. As soon as I heard of what was going on I immediately got her another storage unit at another facility. I was so aggravated and frustrated over the whole ordeal
Doreen S | Expérience généraleGreat customer service and friendly staff.
CASEY S | Premières impressionsGreat place , very safe and organize . Helpful staff Highly recommended
Fernando V | Expérience généraleWhile cleaning out my unit I did find quite a few dead roaches which was a little disturbing and disappointing due to my personal belongings that I kept in this temperature controlled unit.
melissa m | Expérience généraleI don't wanna mess up anything with low ratings, so I provided all high ratings. But i do want to add stuff. I smelled urine by the dumpsters by my storage unit a couple times. Also there was a man who was walking his dog and his dog pooped in the grass within the gated storage area. He walked away without cleaning it up. I reported him to the employees outside and when he came back he started yelling and verbally harassing me. And then he went back to the employees and they looked like they were comforting him. Smh. Also. I left my black sunglasses in the uhaul truck. I dropped it off right before the store was closing. I came back first thing in the morning and the employee advised the truck I used was still there. I checked the truck and my glasses were gone. Someone stole those glasses. Smh.
Samantha M | Expérience généraleThe young lady who checked me out was very courteous and nice.
Dawn M | Premières impressionsWhen I went to sign up for the unit the manager had a horrible attitude, her name is Rainy, she also put me on auto pay, without my permission, I WENT ONLINE TO PAY MY BILL THAT IS WHEN I NOTICED THAT THE PAYMENT HAD ALREADY BEEN TAKEN FROM MY ACCOUNT,I NEVER USE AUTO PAY EVER, SHE WENT IN MY ACCOUNT AND STOLE THE MONEY BECAUSE I NEVER GAVE HER AUTHORIZATION, I NEVER USE AUTO PAY EVER !!! WHEN I FOUND OUT THAT SHE HAD TOOK THE MONEY I MOVED OUT OF THE UNIT,,, YOU WILL KNOW HER BECAUSE SHE WILL BE THE ONE WITH THE Funky ATTITUDE, I WILL NEVER GO BACK!!!
Fresh F | Expérience généraleVery helpful staff and nice looking facility. You can tell the team takes care of their place of business!! Thanks for that!
Sean E | Premières impressionsThey told me I had until the 7th before 5 to pay unit or it would be auctioned called at 11 am and was advised my unit was auctioned and rep couldn’t do anything to help not even tell me who I spoke to that gave me wrong information I wouldn’t recommend this facility
keyon c | Expérience généraleI would recommend that the unit be sprayed around the doors , bc the traps inside doesn’t last for a long time to kill the cockroaches.
Nadine P | Online Move InWe have been clients for several years and could not be happier. Everyone has been helpful, knowledgeable and we are grateful.
GAIL P | Premières impressionsThe employees here were amazing! Anthony went above and beyond to make my experience the best. On my move out day he helped me with some of the boxes that I broke down and some other things. He was a joy and a pleasure to speak with. Also Rainy, I hope I spelled her name correctly, when I checked in, was very nice as well. I highly recommend renting a storage unit from this U-Haul location.
CHANDLER H | Expérience généraleStaff need customer service training. Josh is amazing very polite
Lorrine C | Expérience généraleThe first lady I spoke to told me there was no available space to rent me fortunately a gentleman came in I think his name was Anthony and he said don't worry I will find you something there were several available spaces and the lady that helped me she just went ahead and did the transaction I did not appreciate the first lady I don't remember her name that misled me
Lorrine C | Premières impressionsStaff is rude and not helpful at all I had issue that I reported that were never dealt with like lighting in the storage and the door doesn't lock they said that wasn't a problem that that's what the pad lock was for. I was there for 16 months and not a great experience with the staff.
MaryAnn D | Expérience généraleNa
VIOLET M | Expérience généraleShe was exceptional
Christine N | Premières impressionsWent to rent a second storage unit and the woman at the desk was the worst. Second time dealing with you in 6 months and the customer service was bad. The young lady who rented the first space was excellent. But today around 10 am. The older woman was obnoxious
Paul M | Premières impressionsDe 6 seis que busque me quede en este. Amplio. Limpio y el personal hizo todo muy facil. En 5 minutos sali con mi llave y contrato. Gracias Anthony
Fernando C | Premières impressionsA+
JOSE E | Premières impressionsEverything about the place was great especially staff
william s | Expérience généraleCharging to much U Haul raised there prices after 3 months of us being there not good
DANIEL H | Expérience généraleI had a very good experience with the staff at 4747 N.Nob Hill Road Sunrise Florida, especially Rainy she was very courteous and Friendly, Thank you Rainy for all your help.
Cynthia M | Expérience généraleI think overall the place was good. My main concern and reason why I would not recommend is the fact that there are palmetto cockroaches everywhere. You would bump into a minimum of 2-3 on the way to the units. Everything i removed had eggs or dead tiny bugs. It's a shame as the place is otherwise convenient.
Ramsay C | Expérience généraleExcellent
Luis U | Premières impressionsThis time around i dealt with a different lady and she was polite and very helpful
Janira P | Expérience généraleAnthony was great help. Thank you, Anthony,
Victor E | Premières impressionsI complained my original unit garage door was broken and could not open it without two or three men assisting, my complaints were in vain as they said garage doors were being replaced one by one. Therefore, I pay for storage at least six months where I could not even open the doors. The worst experience ever in storage.
German C | Expérience généraleToo many roaches dead and alive in the storage unit. Plus I saw dead ones and alive ones in the hallway. I haven't seen roaches in years until I rented two units at Uhaul. You need better pest control.
Desrie G | Expérience généralePhyllis was very helpful in making the process less difficult. She was very detailed and thorough. My only problem is the way IN and OUT , the scanners need to be repositioned. That's my reason for a four stars.
richard p | Premières impressionsVery friendly staff and excellent service.
Warren W | Premières impressionsWas sold a storage unit that was already full of someone else's stuff. Rented a haul paid for movers to help and showed up with a full truck to have the staff tell me they didn't have any available units of my size which I booked and paid for in advance. Horrible horrible business and they left me high and dry
Dominic R | Expérience généraleWhen I first rented the Unit, the fron gate had been broken and left permanently open for several days, and for at least a few weeks after my first visit. Upon starting my contract, I was told that I couldn't either apply my Military discount or my own insurance because it was "too late" because she had already started the application. I would have to wait until the following month and contact customer service and ask them for assistance. About 3 months into the rental, the climate control in the unit broke and the temperature raised up to 95+ degrees. The staff on location did nothing to explain or address the issue or to offer any compensation for the lack of AC and potential damage to personal property. When I called the main customer service number to address the issue, no one offered help and was directed to the location. Calls to the location were never answered and a message from Rep the main number was never returned. All in all, this facility is crap and would never rent anything from there again.
Alejandro I | Expérience généraleExcuse my utmost satisfaction, using my global research studies, I was just 'passing time' in my casual conversation with staff members when we agreed U- haul going international, with gradual limits/ restrictions based on trust, can ideally make poor countries build on the education fundamentals of its citizens, and give them a place to store much needed equipment to build! My experience at U-haul was 'far out'.
lawrence a | Expérience généraleI had this storage almost 4 years and as it turns out they did not mantein it clean every time I just to go to storage there where all kinds of bugs and it damage a lot of my property my TV 55 inch was in a box and it was full of roaches inside the TV had to discard and other items like electronics etc. Never again
elizabeth a | Expérience généraleEveryone was helpful, some information was not relayed , but all in all it was a good experience
Roberto C | Premières impressionsI apologize I don't remember the names of the 2 women who run the office. But they are very helpful, informative and efficient in the process of explaining and obtaining a storage unit. Merci.
barbara r | Premières impressionsPut wrong location made me wait every time I was there manager very mean to called me a drunk but I try a truck there have units there not by default of hers hope someone drone u haul gets back to me not the manager also I have no idea y the comet is in Spanish but far for the cause this location need a nee manager for customer to feel good where the rent from and keep there belongings. I first got wrong 10x20then she lies to said 10X10are all rented another lie I have one now . The 10x20i had I moved out a small door a key for door that took me over hour to get because they forgot and so ok'd no light I ask Ed they to bad will not worked is one reason the shut it down or fix it . Bad management shows I had 2 units but only wanted one . When have bad manager u get bad service . If I had a choice I move out because of her and lady she trained who really care less . That's the bad news but good news resently I changed unit to what I wanted and very nice man help me could not be any nicer Kenneth helped in every way what a different. Please get back to me ASAP not at this email this is very old because I rented from u haul so many times please change to clubk2014@aol. Com
KENNETH p | Expérience généraleMaureen, and the rest of your staff were very professional and pleasant to work with. I look forward to using your services again.
GARRY M | Expérience généraleMs. Phylis Mcclarin has no patience, She was talking to other people while talking to me and when i ask her if you please could finish with me and then take other cllients, she started yelling stating that she is the only one there and that the way she works, that i can go somewhere else or do it online, , this was the worst experience ive ever had in my life, i never do reviews, but all clients were complaining about her, she is not a cuatomer service people, i told her that is better to take 1 client at the time, and she said NO, she does work like that, after that she was treating me bad, and when i ask her if i can insert my card, she said: do you see the screen asking you to insert your card? With an attitude super bad, she feels miserable in her position thats why she treats clients like that, if she continues like that you guys gonna lose all your clients.
Victor D | Premières impressionsGREAT place and great service
ROGER M | Premières impressionsRainy, the customer service agent at this location, was flawless and extremely helpful. The entire transaction was smooth as butter. Thank you, Rainy!
Rene M | Premières impressionsThe service was great,
Mousounka I | Expérience généraleThe crew was great, from phone contact to moving in... five stars 🌟🌟🌟🌟🌟
LOUIS B | Premières impressionsThe unit I rented has a gate that is very hard to lift, and the safety pin for the lock is close to imposible to locked. Basically my wife was there for 2 hours just trying to lock the unit
Ricardo S | Premières impressionsProcess is too complicated. One attendant did not fully understand process and passed on to another....She was helpful but did not know exactly where the space was located in the lot but did assist in finding it and expressed understanding that moves are stressful which I appreciated.
EVELYN L | Premières impressionsWe rented a 10x20 warehouse at the facility in Sunrise. Based on our renting of truck the warehouse was supposed to be free for the first month. when we were there no warehouse available 10x20 and no reservation. We also paid the insurance. Very poor communication Giovanni Arnaboldi
Giovanni A | Premières impressionsVery helpful
LOU W | Premières impressionsExcellent customer service service
Ivan C | Premières impressionsTodo muy bien
junieth q | Expérience généraleMy storage was reserved and given away to someone else before I arrived I was sent to multiple locations in search of a unit. I was forced to use the biggest most expensive unit because after uhual inconvenienced me they had me pay two times what I would've if the unit I originally reserved had been ready and available to me as I was told when confirming my reservation and order. Poor customer service, poor communication, bad experience. I would not refer anyone to uhual.
BREANNA E | Expérience généraleExcellent service à la clientèle
destiny p | Premières impressionsPhyliss was wonderful
SATPAL K | Premières impressionsThank you Phyllis for your help
Marie R | Premières impressionsHad storage there for years. Never an issue. Would definitely recommend to anyone.
RICHARD B | Expérience généraleThere I a gentleman there that works non stop and he is amazing. The whole staff is but one stands out. Would highly recommend
JUSTIN M | Expérience généraleI close my account out at 10/18/2021 and half of my stuff was filled with roach and rat urine and pecies, I jadnot throw away half of my stuff
AVEIDA G | Expérience généralePhyllis is an excellent gm
Frank H | Expérience généraleClean and very well maintained area. Phillis and her staff were very courteous and helpful. Great place.
URBANO P | Expérience généraleFirst the person in charge told me to leave because another customer on line was trying to have my place. Sscond he told me that my reservation wasn't on the computer Third he told me that the space i reserved and paid wasn't available anymore. After that i left telling that I was calling my lawyer. After that the clark went outside and he told me that he found my space. Horrible experience and attitude
Giovanni A | Premières impressionsWe paid for a unit on Friday and when we needed it on Saturday they had freshly paved around the units and couldn't be driven on. We spoke to a representative in person who guaranteed access on Sunday. When we called to see about unloading into our unit on Sunday morning they said it was still not available. This inconvenience was never communicated with me and caused serious problems as we had people lined up to help with the move on Saturday. We had to park the trailer overnight Saturday and when we tried to access our paid unit on Sunday it was still "not available". We requested a refund and the representative advised up to 10 business days to process which I feel is unacceptable. We were so upset that we found another company to do business with for a more reasonable rate. We were very unsatisfied with our experience with the location at 4747 N Nob Hill. Side note the representative did allow us to use one of the Utility Dolly's for the 2 days free of charge and for that we were thankful.
Craig N | Online Move InKenneth and Maureen helped a lot they are great!
JESSICA N | Online Move InRohail and Maureen was simply the nicest most helpful employees there. They assisted us with any concerns we had throughout our time renting. They both were professional and made everything a smooth process .. great attitudes and hard working with positive attitudes ty U-Haul for making our experience a great one !! 10 stars :)
Lisette F | Expérience généraleVery helpful and friendly staff
Frank S | Premières impressionsPhyllis was a charm. Friendly,knowledgeable and very professional. Note* she needs a golf cart( way too much walking) Thanks for your help phyllis.
Barbra F | Premières impressionsEverything was self explanatory, and to do everything online was ( check in ) awesome 🤩
DEREK P | Online Move InGM and staff were excellent, very helpful and professional!
Adolfo D | Premières impressionsThe unit door was old and hard to open. Then it only went up half way. When office was told about it the woman so..oh, they just need a little greasing. I asked her to please do it before my next visit and received no response.
Richard C | Premières impressionsCheck payments were lost several times at this location only to find the payment after the due date. Somewhat stressful!!!
Peter Z | Expérience généraleThe facility was nasty. There were people hanging out working on their cars and conducting business. I couldn't drive the uhaul down the lanes to get to my unit. I got stuck trying to turn a corner because the truck was big and the lanes were narrow. I cancelled the unit and went to another facility. Extremely disappointed.
Christine C | Online Move InI gave a below average score for the facility itself. The door was hard to open and was stuck shut at one point. The unit leaked water whenever it rained. My couches had water stains but not too bad. They need to fix that unit before renting to anyone else.
Karlene L | Expérience généraleThe best service I ever get! The manager and the staff are great !! Desist me above and behind thank you guys
Dror S | Expérience généraleStaff is amazing
Mahaindra R | Premières impressionsNeeds were taken care of
Carlton B | Expérience généraleUnit was dirty. Severe potholes in front of my unit and I have items on wheels that need to go through it making it extremely difficult. Unfortunately this is the only unit available.
Deanna C | Premières impressionsAll good
MARK F | Premières impressionsVery rude and not helpful at all lady in the office. Very negative attitude. Thank God I did it on line and definitely not with her.
MaryAnn D | Online Move InThere was only one time Out of all the times I went in there was water leak in the ceiling in the front office, other than that the place was cleaned and well kept up with. Staff was always friendly, sometimes the wait time was a bit long but by them being friendly the wait was ok.
Danica P | Expérience généraleThe only problem is this facility has mechanics working on cars racing through the property ,very dangerous environment lately
BARMIA L | Premières impressionsFriendly staff , fast service
Fernando V | Premières impressionsThe app was not walking when it was time to return the truck. The lot offered to close the and he did not. Please fix this app. Thank you
Martha B | Expérience généraleI will never ever ever use this facility ever. I don't like to complain, I am usually very understanding, but, wow the service was terrible, they left the poor guy by himself at the counter with a line of people, when the manager stopped by, she started that she is not working, she is off.
myrane G | Premières impressionsThe rep was very helpful friendly and new product line excellently he's a great great asset to the company
pauline s | Premières impressionsHard to move out online, especially when you are far away from the storage. The current policy is to go into the office move out. If you can rent car contact less one should able to do so with a storage unit.
Nikita B | Expérience généraleThe manager and the staff very nice and very helpful!! Just moved here after a long Drive and they did more and behind for me. Thank you so much Dror
Dror S | Premières impressionsIt is a VERY OLD facility and it is evident that the pathways in the interior facility was designed 50+ years ago. If it weren't for the location and very helpful staff, I'd store my belongings elsewhere.
GARY M | Premières impressionsI found the Staff to be exceptionally helpful and pleasant.
elizabeth m | Expérience généraleI love the lady don’t know her mane
Jorge B | Expérience généraleVery helpful and friendly staff. Helped find the perfect unit for my needs. Satisfied overall with the companies pricing and accessibility.
Medwin M | Premières impressionsThe front desk was very knowledgeable and polite she made me feel welcomed
Audrey B | Premières impressionsVery clean facility and excellent employees that are very knowledgeable and can answer any questions you may have.
STEVEN M | Premières impressionsThank you for your help
PAUL B | Premières impressionsFriendly people and great service
sharon c | Premières impressionsThe main guy who helped me, Rohan was great; went beyond his duties to make sure my experience was top notch
DuJuan T | Premières impressionsSheila was the best & so helpful.
NAVA J | Premières impressionsMaureen was direct, and straight forward, but helpful and friendly
brett t | Premières impressionsMrs Arnold the owner was very attentive. Definitely recommend
Neil K | Premières impressionsI always use this location for truck rentals also..always a good experience. The storage facility is good, staff is friendly.
CLEVE J | Expérience généraleThe owner was extremely accommodating & helpful. She made my experience an A+ !
Brittany C | Online Move InFast, efficient, and professional. Exceeded my expectations. Special thanks to the owner/manager Ms. Arnold. She is well informed and provided first class customer service.
MONICA L | Premières impressionsTHE PAVEMENTS BETWEEN BUILDINGS NEED TO BE MAITAINED BETTER AND HOLES TO BE FILLED
Milan D | Expérience généraleI have my date due on January 5th, and I give up my storage unit on January 4th, unfortunately they send me an email tell me I am past due on my payment, I called them back and explained to them don't have a storage, they say they will fix it, 2 weeks past and they called me again telling me you past do, I was really mad at them, she say you tell us, I said I did and I rent a uhaul to get my things out. Just it was awful experience plus there was a big cockroaches in my boxes.
Zackaria A | Expérience généraleGot one of the larges unit in the facility. Air conditioned, but had a regular door to access the unit. I was expecting a garage size door. As a result, we were not able to store certain objects because they could not fir through the door. The largest units on the property should have garage sized doors.
Snell F | Premières impressionsMrs. Maureen, Mr. Rohan. And Quana were all awesome! Excellent service everytime I rent at this location. They are all the reason why I prefer this location at Nob Hill Rd.
Anthony R | Expérience généraleThe truck was all over the place. I did not feel safe driving. It kept pulling to the left I almost hit a curb. We told someone there but unsure if they cared. There was too much heat blowing from the engine inside the driver side
STEPHANIE C | Expérience généraleI am still amazed at how awesome this storage is. Highly recommendable.
PAMETA C | Expérience généraleDuring a worldwide pandemic, once I fell into a low place financially, Uhaul did not give me options to pay what I could or a reduced amount or even an extension. They let me know if I didn't have the full amount, my things would be auctioned. I lost e everything.
Nikki M | Expérience généraleThose people are rude and unprofessional never again
CHRISTLENE S | Expérience généraleFirst time customer should have more time to code in
PATRICK A | Premières impressionsVery helpful and nice. Very professional. Will definitely recommend to anyone and everyone
james p | Premières impressionsS.O.
Kevin C | Expérience généraleCherie is by far an excellent representation for the company. She is excellent with customer service. She gave me a wonderful experience with move in. She went above and beyond and made me feel at ease. I would use this location again simply because of her excellent service
Michelle B | Online Move InThere seems to have been something that got into my space as there were papers that were chewed up. Nothing vital, but you should be noted.
KEVIN J | Expérience généraleThe nob hill location was Excelente. Manegment & crew . But the UHALL in the 800 number is the worse in comunicación is no good
lionel p | Premières impressionsthe roof above the units is in need of repair.
Doreen S | Premières impressionsExtremely grateful to the entire U-Haul team. My experience was for more than 3 years where they gave me the best attention in addition to the security that they always gave to my belongings. Thank you and I want to wish you many successes and blessings
Luis g | Expérience généraleGetting the storage was quick and easy. All of the staff were friendly and very helpful
Rosemary B | Expérience généraleMs Maureen smart provided excellent service she was patient, polite and answer all my question she helped me quite a bit today Thank you!
PAULA W | Premières impressionsThe manager was very helpful and she made sure everything went smooth throughout the move in
Jaison L | Premières impressionsVery clean well kept facility and friendly staff very helpful specially the manager she is great. Thanks you all.
JUAN F | Expérience généraleGreat customer service, convenience location. Lowest rate within the area. Totally worth the visit before going somewhere else. Personalized assistance from the owner Josh, manager Cherie and the entire crew. Nothing bad to say from this location. Thank you all.
Hugo P | Expérience généraleGood place to do business with
henry n | Premières impressionsAll businesses should take notice of how this specific U-Haul facility is operated from the manager to staff. If there were 10 stars they would get it. I rented a vehicle and was very happy with it. I took advantage of the free one month rental and was not disappointed. The staff was so polite it seemed to exude an air of friendliness even to the customers. Best description...."Wow!"
CHRIS A | Expérience généraleWay over Priced
FAX S | Expérience généraleA very clean and well kept place for your storage. The staff in is very helpful and knowledged on their facility.. I would recommend this business to anyone. Well done Uhaul Storage. 珞
KATRINA B | Expérience généraleFor someone who was a customer for 14 years your prices were absurd. The fact you kept raising the prices and wouldn't work with me for a lower price shows you don't care about your customers. I am now saving $100 a month moving my storage to a different facility. Will not recommend Uhaul for storage just based on this alone.
LEIGH C | Expérience généraleStaff are very polite and helpfull, charismatic and patience, i will recommend this.place for the service .
Richard Z | Premières impressionsThe manager Cherie was the absolute best . She took care of me . She was kind and professional at all times . I really appreciated her service .
KATHY L | Expérience généraleStreet aisles between storage rooms are narrow, impeding two trucks to drive side by side.
Sergio L | Expérience généralecherry the manager was always helpful and very nice
KEVIN A | Expérience généraleA little disappointed after I reserved a climate controlled storage unit and moved all my things in I noticed on my receipt " no climate controlled". When I phoned in and spoke with the rep he stated this storage unit 10 x 10 x 5 does not have any climate controlled. Wish I was told prior to moving my electronics and leather furniture in. I have plans to utilize the unit into August. That's a long time to keep things in this unit.
candace a | Premières impressionsManager is exceptional. I hope this gets to someone in the company so they can see that she should be an extremely valued employee.
Cynthia M | Expérience généraleEverything went well except I just discovered you continued billing me after I closed the account
lenard p | Expérience généraleOnly problem I found were roaches running out of my storage boxes as I removed them from my storage unit. Had to put bug bombs in the U-Haul truck overnight so as not to transfer any bugs to new local
CHRISTOPHER E | Expérience généraleAll personnel is friendly and knowledgeable. They provided all the information I needed for the moving and storage transition. Great service. Thank you!
Maria M | Expérience généraleExcellent
SHERLON W | Premières impressionsAs I was departing from my account, the store personnel was so personal and asked why. He did not have to ask. After I told him I successfully completed my mission, he smiled and said thank.
emily h | Expérience généraleHighly recommended this location for all of your Storage and Moving needs.
CHRIS L | Expérience généraleEveryone made my moving transition very smooth. At this location all personnel is courteous, professional, and friendly. Thank you for all your help and guidance!! Highly recomendable!!!!
Maria M | Premières impressionsCherie and Ken are both very professional and caring. To the customers. Love this location and will continue to use in the future. Highly recommend for customer service and location.
JANICE E | Expérience généraleI had no issues.
LORNA R | Expérience généraleExtremely friendly and very helpful folks
Cynthia M | Premières impressionsExcelent
Nidia B | Expérience généralevery pleasant person.
MICHAEL K | Premières impressionsThe staff was very welcoming. Excellent service à la clientèle
ginalee v | Premières impressionsGood customer service.
Dale K | Premières impressionsExcellent Service
Reinaldo D | Expérience généraleExcellent customer service.
diana h | Premières impressionsP
RHONDA L | Expérience généraleGreat service! Good experience Everyone very helpful!
james h | Premières impressionsI will definitely recommend it to my friends and family
Efron K | Expérience généraleAll explanation about operation and direction given well done
martin g | Premières impressionsYou got a great bunch of people their excellent service
KIRK S | Premières impressionsNot enough service reps avail to handle all the reservations. There were 2 reps available who had to handle EVERYTHING. My morning UHaul Van pickup took 45 minutes. Way too long!!
WILLIAM C | Expérience généraleVery Nice Manger so friendly
KENNY H | Premières impressionsStaff was always professional and always answered my questions. The place was easy to get in and out of as well. Merci.
kyle w | Expérience généraleEveryone was very helpful and professional. It was first time renting a storage. Everyone was very nice!
margret n | Expérience généraleI enjoyed my experience with uhaul Sunrise, the location was convenient, staff were friendly and helpful, the prices were reasonable.
richard w | Expérience généraleStaff was very helpful and respectful of my time.
STEVE T | Expérience généraleExcellent
Vivien S | Expérience généraleExcellent service
RICHARD C | Premières impressionsEveryone was really nice. My only issue is that when I called several times to make sure the storage unit was cancelled I was on hold for a very long time over 20 mins with no one picking up at all.
Simon S | Expérience généraleI never ever found s dolly in the facility to move things in or out. I got a vackache once due my effort to move heavy thinks from the car to the atorage inside of the building. Monthly payments high.
juan g | Expérience généraleThank u for your love assistance you all have done a great job thankvyou
VALRIE F | Expérience généraleCherie is a pleasure!
TINA L | Premières impressionsI might have his name wrong but he was super helpful and nice...Rohan? He was working early yesterday morning when we came in (May 13th @ 9am) He was great and took really good care of us!!
Simon S | Premières impressionsEvery time I come in everyone is very helpful.
ellen m | Expérience généraleplease see other review already sent … A1+++ facility … Cherie, Robert, Ken, Frank … all SO NICE to work with, made me feel welcome and offered me ANY assistance I should need, RECOMMENDED LOCATION!!
Daniel F | Premières impressionsGreat service
george k | Expérience généraleTwo associates (owners) for more efficient and timely customer service should be presented at all times. It almost
Vivien S | Premières impressionsI’ve been using U-Haul for many years and I never had a problem so far they’ve been good to me
Philippe P | Expérience généraleprefered customer
vernon a | Expérience généraleFriendly and very resourceful staff.
WILFRED R | Premières impressionsI had a great experience at U-hual. Staff was super friendly and helpful. The process for getting a truck and storage unit was easy and simple. Very happy with U-haul.
Carlos B | Premières impressionsGood service
sabina p | Expérience généraleVery
Rinna S | Premières impressionsMy furniture was damaged because of water
Tracy T | Expérience généraleThey charged me for gas on top of what they had already charged me. Not happy at all about that
ANA M | Expérience généraleVery interesting people. Cherie, Rohan and Joshua. Thank you very much for your help.
danielle c | Premières impressions👍
THOMAS R | Premières impressionsThe staff is always friendly. The owner is terrific and always available.
LAURA F | Expérience généraleNo comment
NETALIA V | Expérience généraleTook forever to get our unit because of computer problems. Unit we were given already had a lock on it and had to get a new unit. There was only one cart to use in building. Abundant misinformation
audrey L | Premières impressionss/o
MICHELLE B | Expérience généraleTo all - thank you! All of you are friendly and helpful, and nice to know. I didn't need you much - after all it's storage, lol - but when I did, I got exactly the help I needed.
JAMES P | Expérience généraleSherry and staff very professional and cu
richard c | Expérience généraleI had no problems at all .
JAY A | Expérience généraleHelpful, friendly, and super efficient staff. Clean, secure, and easily accessible storage units. Great location. A+ Thank you!
Diane L | Premières impressionsI love miss Cherie and staff
KRISTINO S | Expérience généraleI told friends about the facility and recommended to use it.
nydia v | Expérience généraleI called the office to set up payment for over due storage. I was told if I pay by a certain date I would be able to save my unit. My unit was sold and my info given to a perfect stranger to inform me
Tanya J | Expérience généraleExcellent place for all yours storage needs
EFRAIN K | Expérience généraleBeen there for a good while and never had a problem. Great employees and friendly, considerate, helpful.. Sherri took care of my every need. Thank you for everything.
patricia l | Expérience générale.
JOYCE W | Expérience généraleGreat Service
Daniel V | RéservationVery good!!!
Jose E | Expérience généraleCherie is so wonderful and helpful. I received excellent service. Merci.
jan d | RéservationExcellent services
Judith S | Expérience généraleThe staff was very courteous and Attentive.👏🏾👏🏾👏🏾
Claudia R | Expérience généraleFriendly and accommodating at every level..
Louis B | Expérience généraleGreat experience.
Wilhelm G | Expérience généraleVery professional
HAROLD S | Expérience généraleThis is the type of service you pay for!! From the moment I came everyone was so helpful. When I thought I misplaced my unit Saturday everyone jump to help. Thanks gentleman
JONATHAN Z | RéservationPeople I dealt with were excellent caring and patient.
jon l | RéservationExcellent face to face customer service
alma l | RéservationThe service is always great at this facility. U Haul might be better off with a rewards program or membership program for ongoing or multi use customers.
TIM W | Expérience généraleDead roaches in hallway need to be swept out on daily basis
Wesley L | Expérience généraleAbsolutely love the manager and overall had a great experience storing my things.
steven f | Expérience généraleI have used this storage servel times. thanks for your assistance to my needs. God bless you all.
Earline S | Expérience généraleI am a pharmaceutical rep. I use U-haul to store samples/literature.
AARON J | Expérience généraleEverything was excellent and convenient and the staff was always great, friendly and accommodating. If I ever need a storage unit again, I would definitely return with no hesitation. Merci.
LAURA G | Expérience générale