U-Haul Moving & Storage of Superior

Évaluation :

1

Miserable customer service

Évaluation :

5

Get your card reader thing working lol it was a great experience!

Évaluation :

5

Very friendly and efficient staff!

Évaluation :

5

Had issues with the app, but was able to walk in and finish getting the truck I reserved.

Évaluation :

5

Staff are so friendly. I'd drive to this location even if I had a UHaul right next door.

Évaluation :

1

Because of our poor experience and the having to wait to get the non working equipment fixed in a snow storm far from home we were given an extra free day. please remove that charge.

Évaluation :

5

Very clean and secure, we are from out of town and accidentally forgot our access card and staff provided a replacement card and a smile!!

Évaluation :

5

This U-Haul facility is about the cleanest and well maintained storage facilities I've ever seen!!! James, the manager, is extremely professional and always available to answer any questions you may have. It's a great place...

Évaluation :

5

Excellent customer service. Convenient and accessible equipment rentals. Clean and well kept facilities. Awesome experience!

Évaluation :

5

Easy check in, safe and appreciated the limited human contact related to COVID. Easy to load and unload. I can't think of any improvement needed. Thanks

Évaluation :

5

The truck had starting problems where it would not start unless I shifted to neutral. It was very loud in the cab and wind whistled thru although it may be because we went thru 2 very strong headwind days. Fuel mileage was lower than expected, also maybe due to the wind.

Évaluation :

5

I am very relieved to have a one stop shop for any and all of my current and future storage/ moving needs. I literally could chose to do nothing physically, as they can provide movers, supplies, and convenient methods of moving made hassle free. I was treated very kindly when opening my initial unit. he was kind, patient, and super helpful

Évaluation :

5

Staff that set up and inspected the trailer and vehicle did a great job. He recognized I needed a better hitch for the weight and set me up with a new one.

Évaluation :

5

I want to thank James for all the help. He was such a great guy!! I felt like I could trust him from the first time I went into the Superior,Wisconsin store. He made sure everything was done right before we finally headed to our new destination with the trailer. By the way we rented a 26 footer,15 footer, and then a small trailer. The vehicles and trailer all ran excellent with no issues. Very nice people in both locations from the pick up location to the drop off location!! Thanks again James!!!

Évaluation :

5

Invent teleportation maybe? You're at a pretty high bar to overcome.

Évaluation :

5

The manager was so very helpful in assisting with our move to Superior!! It was so nice having a real person helping, in every aspect!! Cant thank you enough!!

Évaluation :

3

So glad you were open on Sunday!!!

Évaluation :

5

All staff was friendly, helpful and knowledgeable.

Évaluation :

5

Customer service helpful, and friendly. Prices are reasonable and the facility was always clean and acceptable. Would recommend.

Évaluation :

5

Great people! Great service!

Évaluation :

2

Teuck was 1/2 tank gas got billed 2 times on my account so I didn't have enough to pay a bill im geting late charge for ty for that

Évaluation :

5

If I pre register for a trailer for the next weekend and give all my info and credit card , why do I have to do it all over again the day I pick up the trailer

Évaluation :

5

This was the best experience I have had with U-Haul and you guys are the best!!

Évaluation :

5

You have a great staff

Évaluation :

5

James was amazing! The store was extremely clean and organized.

Évaluation :

2

Representative was sullen and didn't seem to want to be bothered with this transaction

Évaluation :

1

Very bad customer service at this location. I will not ho back.

Évaluation :

5

Very helpful!

Évaluation :

5

The 35 minute wait to speak with a person on the phone was frustrating. Otherwise, my experience at this location was good.

Évaluation :

2

I was supposed to get in to my truck at 6:00 a.m., but I was not able to so I had to wait at the store until 9:00 a.m.. Then, when I went to return my truck that night I could not return the truck via phone. I had to wait till the next morning to call to see if it had been returned.

Évaluation :

4

The self check in pick up and Rental return/drop off App procedure. It did not work either time. But otherwise experience was great. Superior Uhaul staff were friendly and efficient.

Évaluation :

4

Due to many problems I had to change times and size of truck several times. You were right there to makes everything work for me

Évaluation :

5

As in the past I am completely impressed with the service at U Haul - Superior. Kind friendly supportive staff, good equipment and use of 21st Century technology that streamlines registration, check in, and check out. Thanks for being a great company

Évaluation :

2

From pickup of my boxes being late, even though they told me that they picked them up my realtor sent me pictures of them still there. I could not see my contract call about this and still could not see my account. Find out much later they spelled my name wrong. After I was told on the phone upon order that they would deliver to Iron River Wi after boxes where delivered to Superior I had to rent at truck unload the boxes and into the truck go to new location and unload there. When I went to pick up the keys for the truck all I heard was how the people in Arizona that take the orders don't know anything and I should have called the store direct. I called the GM and sent a text to call me, I never heard from him. Very unprofessional.

Évaluation :

5

April saw I was struggling to return the truck myself so she came out and assisted me even though it was before office hours had begun. :)

Évaluation :

5

I can rely on James and his staff to have equipment ready prior to my pick-up time. Great customer service and facility.

Évaluation :

5

The staff were sort kind and helpful. Helped ne out well during a difficult transition.

Évaluation :

5

Very nice people at the office.

Évaluation :

4

Good experience ... Staff was friendly and helpful.

Évaluation :

5

No term commitments. Great for short term needs of college students.

Évaluation :

5

All I did was rent a truck. It was made simple and very fast by the outstanding employee working the counter. On return the experience was equally a fast and simple. Highly recommend this location. The people are awesome.

Évaluation :

5

Megan was awesome! She knew what she was doing and was very helpful!

Évaluation :

5

Everything went great!

Évaluation :

3

till the day i die, i will tell everyone i know of how poorly this was managed by Uhaul...truly unbelievably stressful and mis-managed, and no accountability anywhere to be found.

Évaluation :

3

We were told at one location that we only had to bring it back with the same amount of gas that was in it when we picked it up. We actually returned it with MORE gas in the tank, but somehow managed to get charged to finish filling the tank again anyways.

Évaluation :

4

Nice friendly workers

Évaluation :

5

It was seamless pick up and drop off! Excellent facility!

Évaluation :

4

Super easy

Évaluation :

1

Extremely long wait times. We rented a 20ft. Truck for a 2 bedroom house and it was no where big enough. The store location didn't allow us to return the truck to a different uhaul location so our mileage was more, I rented a dolly and instead of letting us use the one zip tied in the truck they gave us a separate one, so the zip tied dolly took up much needed space in the truck. Return instructions were not at all clear.

Évaluation :

5

Wash the exterior of your trailers

Évaluation :

5

Rien

Évaluation :

2

When I first went there...i told them I wanted a trailer. Somehow ended up with a truck. Called and got that straightened out. Picked up trailer...guy behind desk had NO idea what he was doing! Told him again going to Moorhead...somehow this became MY address wanted to drop off trailer closet to concordia...in Moorhead. So I drove to uhaul in moorhead only to find out my return location is now 8 miles away in Fargi and not 1,5 as the uhaul in moorhead would not accept return. The whole thing from start to finish was a mess! It could have all been avoided IF the agent would have taken TWO seconds to read back what I was getting where I am picking it up and where I am dropping it off!!

Évaluation :

4

Very clean and nicely recycled retail store.

Évaluation :

5

great job [pleasant employees

Évaluation :

5

I love your social distancing practice.

Évaluation :

5

Excellent professionalism and flexibility with the U-Haul staff, equipment was clean and serviceable. I've had only two interactions with U-Haul so far, the first being absolutely terrible and two years ago. This was a night-and-day difference.

Évaluation :

4

All of the items I transported were dirty when I arrived because the truck was not properly swept out previously. It wasn't easy to see the dirt initially. Coop holder a bit sticky too. Could use attention when cleaning.

Évaluation :

4

I thought I set up auto pay on my monthly rent but i got charged for a late fee when I thought I signed up for auto pay at my storage unit setup with the employee

Évaluation :

4

Staff were helpful with all instructions.

Évaluation :

5

Little expensive i prefer human interactions to computers but all worked well easy no hassle and clean it was over all well worth my time

Évaluation :

1

Alarm goes off every time I open my unit and access code does not work

Évaluation :

5

While our experience with all the staff was great, I have to especially commend your employee, April. She gave more than excellent Customer Service. She was friendly, knowledgeable, and a delight, both on the phone and in person. She is definitely a "keeper".

Évaluation :

5

Nice and Very Clean, Staff is Very Nice

Évaluation :

5

Got moved in quickly without any fuss, and got checked out quickly without any issues or long wait. Facility was very clean, climate controlled area was wonderful. No issues or complaints, price was very affordable. Would recommend to friends and family.

Évaluation :

5

they were super nice and made the whole process nice and easy

Évaluation :

4

When I was moving my stuff out I was very disappointed to find a dead mouse in my couch cover with a lot of mouse poop and holes chewed in it.

Évaluation :

5

Everyone is awesome in Superior, James took care of all my needs as well as did everyone is. They made me feel like family.

Évaluation :

5

It made my move so much easier and gave me a piece of mind that my stuff was safe

Évaluation :

2

This place is way to expensive!!!!

Évaluation :

3

Wasn't compatible with our fixed income and due date. Constant battle with late fees (15 $turned into 20 $) and denied access with my card and double locks, lein threats, etc. Lady at the call center said they're were amenable to working with payments especially due to COVID and we would have fees waived for signing up for auto pay (never happened). When I altered the staff that I was intending on switching he was rude and condescending. He scoff that these would we difficulties with merit and simply appealed to fear stating my "stuff will get moldy" with the new storage company. Rather than being helpful or even trying to work out the payment difficulties, he said to let him know when I'm out and walked away. I feel he missed a valuable opportunity to retain me as a loyal customer with his lack of concern for customer service and poor ability to build rapport. I would suggest in the future that this facility could utilize customer service and personal sales training. I have a strong background in marketing and business and would happily provide suggestions or insight into ways that this interaction could have been made positive and ultimately secured my loyalty as a customer and even possibly created an upsale for this facility. In the future, please do not appeal to fear as the rule, it is the weakest form of persuasion. I could have been swayed to change my decision if the individual had approached the entire thing (at least pretending) to have my best interests and the interests of my belongings in mind. For example, asking me if I had sentimental photos or valuables in my locker that were not otherwise protected from the elements or insured elsewhere.

Évaluation :

5

I like the reuse of an old Kmart building for self storage. It's a great idea and provides a lot of space. I think U-Haul should do this to all the old Kmarts!!! The storage security is excellent and gives me piece of mind. Each unit has an alarm and there are cameras everywhere. Indoor loading and unloading is AWESOME!!! For all this the prices are similar or less than other much less secure storage facilities.. My whole experience with staff was excellent as well. They informed me on important policies and made everything easy.

Évaluation :

5

We had to find a storage unit in a hurry when my wife's mother died and we needed to store her stuff before we could find a place to donate her items. We were able to get a storage unit in one day, move all the items in on one day, and know that all the items were safe and secure. It is an impressive operation and if we ever need a storage place again we would use this one.

Évaluation :

5

The staff was friendly, helpful and the primary reason I choose this facility.

Évaluation :

4

I found a bigger storage unit more in my budget.

Évaluation :

5

Na

Évaluation :

5

very clean and safe feeling. Can't wait to get my 2 units condensed and moved in over t h e next month.

Évaluation :

5

When I logged into my account online, its telling me that I have no rentals on my account.

Évaluation :

5

James hall and staff were great, very professional

Évaluation :

5

The whole process was super easy and the staff was super friendly.

Évaluation :

5

Our u haul associate who helped us both on the phone and at the facility was very helpful and professional. Our experience and the ease of using the storage space was great.

Évaluation :

1

I am already searching for a new storage location. This was a terrible experience, and the prices are just ridiculous for the size of the units. They also did not inform us there was a charge for the advertised 24 hour access and second code, and would not pick up the after hours phone a short while after closing. After everything, I am definitely finding a new storage unit.

Évaluation :

3

Everything was fine with the unit itself. My concern first came when they got me mixed up with another customer and even called me at one point to come and take my lock off because I had canceled (I had not at that time). My other concern was I apparently did not secure my lock properly and got an email informing me as such. I appreciated them alerting me to my mistake however they also told me if I did not get up there "asap" they would have to drill a new hole and charge me 50 $. With not be provided with an exact time frame I panicked and left work to go adjust it. I feel given some sort of time frame of one hour to 24 hours would have been sufficient and not simply"asap". Over all I would rent from U-Haul again when needed. Thank you, Lori Maine

Évaluation :

5

I loved that I came in was greeted before I walked to the counter. She was very helpful and friendly. She was knowledgeable and very helpful. She got me in and out and I was off to move my stuff in.

Évaluation :

5

The staff is extremely helpful and friendly. 10/10 recommend to anyone. The staff will ask you how they can help you as soon as you walk in the front door. Excellent!

Évaluation :

3

Three stars only due to access hours. You should never have to pay extra for the exact same access during a time of day when less employees are staffed! 7pm? THAT'S RIDICULOUS.

Évaluation :

5

I would use this business again.

Évaluation :

5

Professional, Fast, courteous. Will be back!

Évaluation :

5

Awesome customer service!!

Évaluation :

5

Professional, polite, swift and nice!

Évaluation :

5

In a time of need, U-Haul was my saving grace! Late hours let me get a truck when i needed it and the 24/7 access to a FREE storage unit for renting the truck was a life saver! THANK YOU!

Évaluation :

5

The Superior U-Haul is very well managed. I always felt that my belongings were safely stored at this location. Having 24 hour access in a climate controlled location was very convenient.

Évaluation :

3

The garage door started coming down before I could get out. I feel this is a safety concern. Also the light in my hall does not turn on until I am about 3 feet away from my door. Not good.

Évaluation :

5

Too expensive

Évaluation :

5

Awesome experience

Évaluation :

5

Storing my stuff here was easy and painless. Very nice facility. Will surely use again. Thanx.

Évaluation :

5

My experience was excellent

Évaluation :

4

reliable, great quality products and great customer service. thank you!

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Great people nice place if i ever need storage in the future i will be back

Évaluation :

5

Should advertise to the college students. Mention that short term storage is available. We used it for the summer break, rather that move everything home and back.. Great alternative.

Évaluation :

5

Clean facility. Friendly staff.

Évaluation :

4

Very clean, convenient, friendly worker in store. Excited to see this business grow in Superior

Évaluation :

5

Megan was excellent in knowing her job and helping me understand.

Évaluation :

5

I was very pleased with the staff & service at u-haul. The only bummer was that I had to pay for a full months rent when I was moving out because my payment date was 5 days before I moved out.

Évaluation :

5

Great service!

Évaluation :

5

So happy to have a facility like this in Superior. Very impressive. Our experience was wonderful.

Évaluation :

5

Good Service....Good truck! We unfortunately had to drive 125 miles to Tomahawk, WI to pick up a 26 foot truck when we were told that our set up truck in Rice Lake was unavailable!

Évaluation :

5

Very clean units and convenient location . I feel my property is safe There.

Évaluation :

5

The staff was friendly and well knowledged. While renting herE. I HAD NO ISSUES. THANKS UHAUL

Évaluation :

5

The guy who helped us was very professional. Ty

Évaluation :

5

Would definitely use again.

Évaluation :

2

Sales pitch on the website says 24 hr access and order confirmation says 5-10 access 7 days a week. I really only get access to my unit 7-7 M-Sat and 9-5 on Sunday unless I pay extra 10 $. Not happy

Évaluation :

1

The salesperson checking me in was very rude and unprofessional. Several times I overheard him swear to a customer. He was rude to his coworkers. Overall I felt customer service was poor.

Évaluation :

5

Very quick and easy.

Évaluation :

5

Jim the manager is great. He has excellent customer service skills. I have been witness to terse people in the store when I was there (moving is stressful after all). He handles things very well.

Évaluation :

5

Everything went as planned and the customer service was excellent.

Évaluation :

4

.

Évaluation :

4

Relatively easy to purchase a unit and move in.

Évaluation :

5

ALWAYS A GREAT EXPERIENCE...JAMES IS A PLEASURE TO DEAL WITH..TY

Évaluation :

5

Great place with a helpful staff. James runs a great operation. Highly recommend the facilitx

Évaluation :

5

Excellent service and super easy to set up! The unit is clean and easy to access 

Évaluation :

5

James is a great manager. He was flexible and assisted us with both a Ubox and a storage unit. The entire office staff was awesome every time we visited and accommodated our requests with a smile.

Évaluation :

5

Best Uhaul facility that I have seen anywhere

Évaluation :

5

I am so happy to have UHaul storage available in Superior! It is a welcome addition to the business community and fills a huge need.

Évaluation :

5

Keep up the great work! Thanks Again.

Évaluation :

4

Some staff are nicer than others. Temperature in the storage was chillier than we thought. My wife made the comment that we should have brought gloves because thedollies that were provided were cold.

Évaluation :

5

Everyone was wonderful

Évaluation :

5

Great customer service, prompt attention, and met our expectations.

Évaluation :

5

I was treated very well. The facilities were clean. I went to U-Haul because of price and conviniencey.

Évaluation :

5

Nice clean facility. Very friendly staff!!

Évaluation :

5

Thank you.The staff and experience was amazing.I would like to do more business soon.Happy New Year

Évaluation :

4

James and Zack were so helpful and professional. I recommend them to all of my friends in Duluth and Superior. However, your answering service is terrible. They never give messages to the center.

Évaluation :

5

Very helpful and friendly!

Évaluation :

5

A well run facility.

Évaluation :

3

Associate didn't seem to pleased when I walked in the door

Évaluation :

5

Great place loved it if I have to move again I will be using Them again

Évaluation :

5

The folks there were always so helpful and patient!

Évaluation :

5

Very helpful with getting a storage unit, along with returning the equipment

Évaluation :

2

I like the facility. The person who checked me in wasn't exactly Mr. Personality. Went over things so fast and mumbly I asked him, more than once, to slow down and speak more clearly.

Évaluation :

5

I had a U-Box which came from PA to Superior and then to me in Duluth. That service was excellent. I never actually saw the facility in Superior.

Évaluation :

2

Did not like having to move storage items through the facility on carts meant for shopping at a lumber yard. Very inefficient.

Évaluation :

4

I got all my stuff out right before the facility closed but was unable to close my account because the door was locked. I got charged for a whole month that I wont be using. They refused a refund.

Évaluation :

5

.

Évaluation :

5

I really like how secure the storage is I would recommend u-haul storage to all my friends and family thank u so much for all the friendly service also

Évaluation :

5

The workers were great very helpful polite and funny

Évaluation :

4

I would and I have recommended uhaul storage.

Évaluation :

5

This facility is the best

Évaluation :

5

The process to rent, pay and process paperwork was easy and fast. You made my move a remarkable one! Thank you!!!!

Évaluation :

5

James and his staff are wonderful to work with.

Évaluation :

2

Not at all accommodating with my delivery request. Please contact me if you would like more information. (218) 320-3984