Customer Reviews for U-Haul Moving & Storage of Surrey

7 473 évaluations

13425 King George Blvd   Surrey, BC V3T2T8
(& 108th Ave)

(604) 585-4511

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(604) 585-4511

13425 King George Blvd
Surrey, BC V3T2T8
(& 108th Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marina H.  |  Expérience générale 
Évaluation :
5

Costumer service: Be kind, nice, helpful and approachable when needed

ARIEL B. 
Évaluation :
5

The staff especially the General manager was very supportive and understanding our needs during this move. Very professional in his approach.

MARINA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
1

The employees very rude

SHERGO C. 
Évaluation :
5

good store nice people.

Joseph J. 
Évaluation :
1

Staff attempted to bill us for damage on the truck roof that we did not cause. We even paid extra for the insurance, and they still attempted to bill us. Damage was nearly impossible to see during the pre-rental walk around, as it was on the roof, and not visible at all in the tiny photos you're asked to verify. Better photos need to be provided, and staff should do a better job inspecting their rental fleet before giving damaged vehicles to customers. Will not be back to this location. The whole thing felt like a scam.

EMILY L. 
Évaluation :
4

Truck wiper blade was needing a change, rubber coming apart.

TERRANCE F. 
Évaluation :
1

Horrible experience. Took 35 minutes to check me in, mobile check in was not working like I had requested. Then I got charged 320 $for so called "roof damage" and after 1 hour of trying to reason with them, they had me climbing a 4-step ladder and trying to rub off a scratch myself with NO safety equipment... and then proceeded to refuse to refund the damage charge and made me go through a dispute process. They also charged me the collision damage waiver fee for 2 days even though I had the truck for less than 5 hours. Big joke. Absolutely horrendous customer service.

Luma A. 
Évaluation :
5

All good

MOHINDER T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS F. 
Évaluation :
3

I had a booking for 9am and had to wait in line for my turn for half an hour.

GAGANDEEP S. 
Évaluation :
2

Better customer service, more workers,

SANDY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORSON M. 
Évaluation :
1

Very rude behavior.. Though I am a regular customer, they charge me for the cleaning charge for a very small tine white spot which I have no idea.

RONAK C. 
Évaluation :
1

Horrible access with no customer parking

XAYLAN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbilyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colby O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DALJINDER G. 
Évaluation :
3

Staff at walk around found a different fuel level than on contract and said he would he would adjust it. He did not and I was charged 11 $for a wrong fuel level.

PETER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sesi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORWIN D. 
Évaluation :
1

I was charged for a 400$-damage that was done before me. I am going to Small Claims Court.

FURKAN D. 
Évaluation :
4

More staff

DARRELL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANNA B. 
Évaluation :
3

My drop off location got changed and I have to spend extra time to drop the container/ trailer to the UHaul at king George Blvd.

SIDDHARTH S. 
Évaluation :
2

The clerk there spoke a mile a minute I could barely understand a word she said as she was explaining things. I felt bewildered, didn't have a clue what was going on…

Agnes G. 
Évaluation :
5

Girl in the morning shift at around 8Am on 5th Oct had really nice nature. Gave 5 star service. Keep it up :)

SUKHWINDER S. 
Évaluation :
3

Update your site to mention at the top the INSIDE dimensions. I understand that they are listed down below in the description but at the beginning of the description it said that the 5x9 trailer is great for moving ATVs and Golf carts. I was trying to load a side by side that was the same size as the average golf cart and it did not fit.

KEVIN R. 
Évaluation :
1

When you let a customer reserve and pay for equipment that they will require for their moving day, you should actually have that equipment there and available. Rented two furniture dollies with the truck. An integral part of our move plan and we were just told that you didn't have any. Screwed our day. Had to scramble to rent some from somewhere else, using valuable move time. Should have got the truck there too. The experience really sucked. Would never recommend renting anything here unless it's your absolute last resort.

Cameron C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTIAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARANJIT S. 
Évaluation :
1

System not working properly can't return online and got extra charges because of u hauls system not picking location

SHALINDER S. 
Évaluation :
4

When booking online quoted price was different then price when I returned the truck 60 dollars more.. felt ripped off

DIRK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vijai G. 
Évaluation :
3

End of month and under staffed. Line up was 45 to 60 minutes long. And, everyone had preordered their equipment.

DARRELL M. 
Évaluation :
4

No recommendations but was a very busy location. Frank was excellent! He was extremely busy but went above and beyond!

DONALD J. 
Évaluation :
4

I'd appreciate if the fuel refill is mentioned clearly online, that we have to fill the tank to the same amount, as that adds the extra cost. And also how many litres will it take for the tank to be completely filled. Except that, the experience was great.

Neeraj B. 
Évaluation :
4

All employees were great but two employee were driving in yard making it unsafe, they blocked traffic, backing up without honking, backing while other employe is passing from tale, dry steering, cleaning truck with air pressure without safety glasses. One employee was on phone texting and making us excuse that we need to wait, we were looking around like we are lost. After feeling lost that guy was still on phone texting and smiling while looking at his phone screen.

GURPREET K. 
Évaluation :
1

I wasn't able to get help when I tried contacting U-haul, because of which I was charged a lot extra from what I actually had to pay! The service wasn't good ,even after trying to make them understand my situation, & their fault of someone not being able to answer to my queries,there was no use! The Manager at the location was not polite as well!

Harpreet S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

fast and professional

Andrey P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Prince M. 
Évaluation :
5

Easy picking up the truck with no hassle and even better was after dropping it off and concludo the transaction immediately afterwards by email on line was excellent. Only bummer part was the gas tank was near empty when picking it up. I recommend having it full at all times because of the stress before moving and under a time crunch.

GRAHAM W. 
Évaluation :
1

Bad behavior. Also, poor customer service.

Gurpreet S. 
Évaluation :
5

Have staff helping on all counters so that customers don't have to wait in line for 30-45 minutes.

Abhay G. 
Évaluation :
5

The guy who helped me , was awesome.

bikramjeet S. 
Évaluation :
5

Everything organized perfect,New trucks fuel efficient and clean service and stuff very nice. Merci

ALEXANDRE G. 
Évaluation :
3

Car Hauler - Be sure all lighting and dangling chains are working and secured prior to release to customer. Mine had a burnt side clearance marker light as well as an unsecured rear hold down chain. Good thing I do the vehicle walk around prior to movement. Bulb was not replaced for my rental. I checked and informed counter person.

BRUNO V. 
Évaluation :
1

I will never recommend and even stop if someone is visiting this location because of the idiotic behaviour of customer service representatives like Sukhleen who instead of helping customers show attitude, avoid responsibilities and judge customers. Poor customer service ever had. Finally manager who was ignoring the problem, helped when realized problem arising .

BARNEY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDRE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

excellent customer service well organized and prepared team on the site very efficient and friendly

BELAY G. 
Évaluation :
1

The UHAUL location on 84th Ave and King George messed up my storage reservation so I ended up at this location because it had a locker the size I needed. 3 other families were moving in at the same time, while one party was using all 3 carts and monopolizing the elevator. We complained to the front staff and finally were able to get to a cart. 1 elevator is no acceptable for a storage this size it was complete chaos. Once up to my locker another tenant had stuff all down the hallway. I cant wait to get my items out of this location. Even waiting to be processed the space is small and there as a line up of 5 people ahead of me. Im not happy with the service I received from UHAUL (either of the location).

Harpreet J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Babbar M. 
Évaluation :
1

Leave the Uhaul property , driving for about 20 min , I pulled over and noticed a flat tire , plus I called on Saturday to confirm location and they told me , they put me in another location without me even knowing

STEPHAN U. 
Évaluation :
5

Keep up the good work your staff was friendly and knowledgeable.

Linda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMED A. 
Évaluation :
5

Great job, fast and friendly service. Greatly appreciated it.

JOSEPH Q. 
Évaluation :
1

The 26' truck had one box dome light burnt out. The store treated me well. It was the after hours drop off that was terrible. I got charged 283 $for gas +30 $cleaning fee on a clean returned vehicle. Your call centre tried to resolve (what they agreed was a mistake), but, it took over 1/2 an hour sitting in the yard to finally tell me I would have to deal directly with the store the next morning. I am 69 and starting at 7:30am-11:00pm was exhausting, and, I just wanted to get home to make my bed and collapse. You may say my problem, but you take your customers as you find them and spending an extra half hour trying fruitless to resolve a 313 $overcharge was not a good end to my uhaul day. Fortunately I had a 2nd vehicle rented the next morning, and, therefore wasn't required to make a second trip. Again, the store was on top of things and had resolved it before I arrived. Again, call centre. I tried to call the store but was automatically transferred to your call centre. I wanted to know the total length of my vehicle to plan how I could park for unloading. The call center said they dnk, and, said I would have to call the store. They transferred me to the wrong store who did not rent 26' trucks. Fortunately they were able to transfer me to the right store, thus avoiding, more waiting. My store knew the answer within moments. Add this info to your call centre data pages. Surely other people will need to know if they can park in the driveway instead of arranging multiple neighbors to clear the street. And avoiding a longer carry distance unloading.

JODY W. 
Évaluation :
5

Parking space for customers,when they leave there vehicle for a couple of hours renting.it is ok as well parking from the street if somebody will take a look on it.customer will be happy if there vehicle also secured and safe ..also it's confusing about the kilometer usage charge .the Gasoline is separate from the charge.did you know that the 78.something cents from each kilometer was already a good charge for the gasoline cuz I consume 20 kilometers and I only used 1 gauge from the gasoline meter and I filled up C10 $only and it is over 1gauge from the mitre so I filled up more from the previous mitre gauge when I take the vehicle .yes my request is if you can include the gasoline usage from each kilometer so that the customer will be back very fast sometimes I am thingking it is also consuming time doing that thing imstead they can comeback right away to your outlet centre. Only if it is possible that is just my suggestion I think customers will going to agree to my suggestion but it depends how much you are going to charge per kilometer it will going to depend as well how much the gasoline rate per liter.but all in all your service is great ! Thanks UHAUL you are really a big help for all the people that are moving or need to move something by themselves it is also more convinient and secure when we are the one who will handle to our own things, nothing will be brake or damaged .if there is no one will be blame, only us!we really save a lot rather than hiring a movimg truck or vehicle and personnel . That is why I said you are really a big help and to the owners who think this good idea and make into reality as a bussiness what I can say well done! Great Job Sir/Madam!

CONSTANTINE C. 
Évaluation :
3

The Counter staff girl was super rude in her attitude and tone on 23rd Sept around 11 AM. She behaved as I went there to steal one of her vehicles. she needs more training in customer service. she might be only seeing rude and uncultured uncivilized customers at this location or she might be coming from a family of people third class.

THYAGARAJAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

I guess keep what you are doing and add more similing faces. It actually calms nervous customers. Lol

Dindo M. 
Évaluation :
4

slow online checking out process - I waited 10 min for a representative to approve the process...

ALEKSANDAR R. 
Évaluation :
5

I will just leave my comment. I've been using uhaul equipment for a long time and this was certainly the best service I've received until now, especially from the employee Vinícius, as this is the first time I use auto-transport, he provided me with all the information I needed, in both languages, English and Portuguese :) Cheers, Marcelo

MARCELO N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monty M. 
Évaluation :
3

I did not have a cell phone. The U-Haul agent would not initially allow me to rent the vehicle because she said that I needed to inspect the vehicle and send back my inspection review by text. It had been about two years since I rented a vehicle from U-Haul so I was unaware of this new requirement. When I asked for a paper copy of the inspection review the U-Haul agent that it was not possible. Finally she advised me to inspect the vehicle before I drove it and let her know if there was any pre-existing damage. I inspected the vehicle and found no pre-existing damage. Otherwise, the experience was good. The vehicle was good. I was able to promptly settle my bill with the lot attendant after he inspected it.

ROGER R. 
Évaluation :
2

The lot was a disaster, very busy which is fair. The Auto Transport I had rented had a wheel strap that was torn & was not usable, fortunately I had an extra strap on me to make it work. Seems as if the equipment was not safely inspected prior to our pickup.

Colton R. 
Évaluation :
1

Worst service possibly one can give

Simran D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yi-Hsin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dinesh B. 
Évaluation :
4

Employee are all helpfull👍

EDWIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noel G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEAN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RACHHPAL A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOANNE H. 
Évaluation :
5

staff was excellent, pick up and drop off was easy and quick, thank you

DOUG T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

shivraj S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MHRETEAB G. 
Évaluation :
4

Good trailer attendant. Lady at front desk was very patient with some angry and belligerent customers.

lawrence C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIDONG W. 
Évaluation :
5

All good

JEFFREY M. 
Évaluation :
5

Excellent service

RANJIT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yi-Hsin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gurpal S. 
Évaluation :
2

- truck was dirty, they did not even bother to clean . Poor service. - dirty windshield, mirrors as well - rain water leaked , furniture got wet. - wiper fluid did it work at at all - issue with lock latch - -

SOLOMAN T. 
Évaluation :
5

I was told at the U-Haul office when dropping off my rental final payment was 82,79 which I could pay on Monday I just received an e-mail that my final payment is over 100 $ which one is it and why would it be different something suspicious is going on here and I don't like it

BRANDON H. 
Évaluation :
5

Merci

JOSEPH R. 
Évaluation :
4

Parking on the lot is limited and on the street is time sensitive. Fortunately for me, Inusually rent earlier n the day and have always been able to park on the lot. I appreciate tge friendliness and helpfulness of the staff.

DONALD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman B. 
Évaluation :
4

Lot was very full and it was difficult to exit from the back of the lot with a 26' truck. Perhaps organize larger trucks closer to exit

Kyle B. 
Évaluation :
5

Great customer service! Quick to get us on the road. I missed the drop off time of 10 am as I had mistakenly assumed that an extra day's rental would be for the entire day as long as equipment was returned prior to close . I inadvertently missed this on my contract. It would be good to confirm drop off time with client and point out early morning return times if applicable.

HEIDI F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROHINI N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janette m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAKSH M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIE R.  |  Expérience générale 
Évaluation :
5

Staff accommodated my needs and were quick to respond to most inquiries via email. I have to say the staff don't get enough credit, I mean the amount of crap they get from customers seems to go unnoticed by most... that being said, staff should not take other customers crap and pass it to the next... long story short, I can't give thanks to the extremely salty female csr (who knows why she is the way she is ), but BIG THANKS to the GM and AGM 

Jessica C.  |  Expérience générale 
Évaluation :
5

The manager, Glen, made things so much easy for movers like us! He is incredible with customer service

manolo P.  |  Expérience générale 
Évaluation :
4

Need more office staff on at one time. Wait times are way too long. I have stood in line up for a hour when I had an early pick up time.

Sylvia T.  |  Expérience générale 
Évaluation :
1

Every time I went to load/ unload my car your workers would block me in or park stupidly close to my car the last time I was there they double parked a truck for no reason there was 5 other stalls but wanted to park close to my car than help other clients in the office with booking trucks and taking payments but when I go inside to pay for the month they can't help me at all over all this was a really bad experience and will never come back. I would rather spend my money elsewhere

khalid g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lannette M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary o.  |  Premières impressions 
Évaluation :
5

I would certainly recommend you, for your service is really great.

EDUARDO R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robyn b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeVera N.  |  Premières impressions 
Évaluation :
4

When I called team didn't seem to communicate with each other. Upon arrival team wakes around aimless didn't greet anyone 5 customers waiting in line. I had to ask your team to open till twice.

Jaylene H.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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