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JOHN M.Customer Reviews for U-Haul Moving & Storage of Taunton
Testimonials From Recent Customers
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The guys were very helpful.
JUDITH G.Merci
KAREN Q. | Premières impressionsReally nice facility
Joseph C.Easy reservation by calling the 1-800 number. Quick service apron arrival.
STEPHEN M.Nothing everything good
DAMIR S.Your staff at this location is great (James) he Rocks
WORRELL B.The staff was so amazing and friendly. The whole process of renting the truck was so easy and stress free.
PAMELA T.Other than meeting the customers with high-end coffee at drop-off, there's not much I can think of to improve the experience.
Scott P.Customer service needs help..condsending when I inquired about blankets. I was never told I needed to grab them myself. I thought they were already in the van. I asked Tony to remove the $5 blanket charge. With her feet up on customers chair, stated she would..this charge was never deducted.
SHERRYANN L.The employees were rude. Also, we used mobile checkin, but it took nearly 15 minutes. Honestly, the ID verification should have been done before we even arrived. Then we called to extend our time, which was easy, but we're told to fill the tank. Why was I to fill the tank when we received the tank just over half full?
Matthew T.We reserve a 26 ft truck and when we went to pick it up they said it was still in the shop and only had a 20 ft truck
ROBERT W.Young guy who helped me was a little rude. I wanted some visible damage noted so I would not be held responsible. I finally asked him to call his boss who is the owner. Problem solved. The pickup location is not inviting at all.
Robert G.Keep up the good work!
SCOTT H.The manager lied to me said I would not be double charged next thing you know I was charged $962 twice And put my bank account in the negative. I called and they told me there's nothing they can do even though they messed up. Idiots working there.
Francisco L.it was a great experience.
Sandy E.Got a 26'. With service lights on. Gas and milage were off from the contract. Every bump i went over the driver side door opened, even when locked. I did not feel comfortable in it at all especially with service lights on
Alison S.Whole experience was great! The employee that I worked with was very helpful, friendly and efficient! Thanks!!
JOHN R.They made me feel welcome and the storage had plenty of space I will definitely recommend
Sandra T. | Premières impressionsGreat experience. Equipment was readily available and the staff and professional and very helpful.
MICHAEL B.Customer service representative could have been better
MATHEW R.Nothing at this point
TAMMY Y.The staff is excellent, coirteous,prompt.
JOSEPH W.Nice vehicle, well prepped. Reasonable price. Efficient service. Merci!
STEVEN K.According to the website, the truck I rented was supposed to be 15' long for the inside dimensions. It wasn't even 12'!! I specifically chose this truck because I was moving 12' sections of fencing. I ended up having to make 2 trips. I spoke to the manager and he said “I don't know what to tell yaâ€. I just wanted 1/2 off my mileage because I had to make 2 trips but he couldn't even be bothered to get off his personal phone to listen to me.
SARAH G.I had originally requested a truck but when UHAUL called to confirm there were no trucks available so I went to cancel the order and was offered a van. Unfortunately the van time of 4 hours was not sufficient enough time to move my things. Mist unfortunate, probably wont rent with Uhaul next time.
LINDA D.This place was great! I person that helped me was awesome hooked up the trailer even made a modification to my hitch so that it wasn't too low to the ground. Very helpful and the place was great inside and out. Very pleased with this location…thank you
ALEXANDRE C.I travelled out of my way by 40 miles because I had to have a cargo van for the busiest move day of the year. It was well worth it they had everything I needed, the buildings was clean and staff helpful. The bathrooms were spotless, with covid safe supplies and the cleanest I have ever seen in any commercial building. Having had less favorable experiences at UHaul it is worth extra miles for the ease of service.
STEPHEN M.Only 2 of 6 lights in the rear of the trailer were functional and no running lights. I was told by the person checking me out of the Taunton location that I was good to go, but when I needed to have the lights repaired in Pennsylvania before our return trip, the roadside assistance man said the lights weren't even wired to work and that I traveled all the way from Ma to Pa without directional or bottom brake lights. I believe my wife and I were put into a very dangerous situation due to poor equipment.
STEVEN S.The only comment I have is to add the address to the front of the building. There are three UHaul rental locations in that vicinity and I attempted to drop off the truck at the wrong location.
Stanley J.I scheduled my hitch upgrade for 10:30, but when I got there I was told it was scheduled for 7Am. The person that did the upgrade was very kind to take it in and do it, but got greese and / or oil all over my drivers seat and door handle. I had to put plastic on the seat to get home without getting greese on my clothes. I have pictures if you want them.
Donald C.The truck key was not in the correct lock box. Easily corrected by staff. If this had benn an after hours pickup it could have been a problem.
JOSEPH W.This location is excellent, I have had nothing but good experiences here with everyone.
James P.Fast service, friendly reps.
MICHEAL M.Outstanding help and service!
MICHAEL M.Uhaul sucks
BRYAN P.Everything went smoothly; they gave me a brand new van that drove like a dream. Totally satisfied!!!
SUSAN S.Work on computer system. I was in store for roughly an hour because your computers kept crashing. How my $35 trailer rental turned to $70 I'll never know. Plus I had to buy special chains because your strange hooks don't work on my brand new truck. Terrible customer service, all around awful experience. I'd rather buy a trailer of my own than rent from uhaul again
Thomas G.Very helpful customer service! This location also had the extra items we needed for our move - a padlock for the truck, packing tape, and boxes. Excellent experience!
VALERIE L.I had an excellent experience with my truck rental,I highly recommend this service...I had a tough time moving things,and even though I had no appointments set, U-Haul as per usual was there every step of the way.Also this is why I only do business with them since 2003.
JOHN M.Uhaul did not follow through on a reservation made and made changes for a smaller truck to my reservation 24hrs before pickup…to try and accommodate the Taunton facility added days and miles to a one way trip that now needed to be a back and fourth due to the size of the truck being smaller. When returning the extra days that uhaul had given is gone on the other end but can see they were given and now uhaul wants to be paid for their mess up
JACOB P.The whole process is rediculous! I spoke to 3 different people who gave me 3 different prices. There has to be a better way to reserve a truck.
ASHLEY M.Retrieving my ubox from storage was a time consuming ordeal that cost me unnecessary financial loss due to the failure to have my ubox ready for pick up at 9am as requested. I had hired men to unload my unit which we had to pick up in Taunton MA instead of East Providence where for 10 months I thought it was being stored. As a result I had to pay for more mileage and additional cost for the men hired to unload because the box arrived after 11am losing two hours of manpower. Administrative contract errors were made resulting in time and money lost by me. There is much need for improvement.
FRANK L.Had trouble all 4 tires on the trailer I rented tge lug nuts were loose you could turn with your fingers .... shouldn't have been since it just came back from your shop... should have had a little refund
RICHARD T.Manager James was not friendly or professional!!! He was actually very rude… EXTREMELY rude. Associate Carla made up for his unprofessionalism with her pleasant and very professional manor
JOSEPH C.Good service
WAHAAJ H.It was a new employee that answered the phone & took my info. She was very polite,respectful & professional. Continuing to hire great employees is a plus.
CLEVELAND B.Explain the breakdown payments to customers
MARGARET N.Staff were kind and friendly
NUIAS D.All was well !
ISAIAH C.V6 vehicles
WELINGTON M.I feel like I was overcharged. There was no explanation of the charges.
ROGER K.The facility was clean and bright. The staff was extremely helpful in advising me of the available options. I was personally escorted to my assigned space to identify the easiest access and shown how to operate the lock and make the unit secure. As a female who is not familiar with the logistics of such an undertaking, I was pleased to be treated with such respect, patience and kindness.
Diane O. | Premières impressionsVery accommodating. There was plenty of available carts/equipment to move belongings, great covered drive-up/in unload/load space that is large enough for a large moving truck. Fabulous.
Mart M. | Premières impressionsDo not approve of hidden charges
brian n. | Premières impressionsEmployee was very helpful. Went out of his way to accommodate my needs. Affordable prices .will definitely recommend to friends
Matt H. | Premières impressionsThe man who set up my storage was excellent. I was feeling a little moody and he remained calm, & polite. I was a little put off by being asked for people's address and full name and phone number. That is why I was moody. I had never been asked for anyone's address before for a storage unit so I was wondering if he was being discriminatory & I felt it was intrusive. I didn't want to give someone's address etc. I wanted to say I really appreciated his ability to still help me as he probably would anyone else. I did apologize to him directly before I left.
Ronita L. | Premières impressionsQuick concise instructions, easy access. Nice facility, I would highly recommend.
Dennis M. | Premières impressionsStaff member I dealt with was polite and able to answer all of my questions.
Cosmo R. | Online Move InI was pleasantly surprised with the amount of storage offered in the prices exceptional very clean facility
LAURA T. | Premières impressionsClean, REST ROOMS, well lit (motion sensor), keycard security panels, and 24 hour access. Stephen is very nice. Way better than the storage place I left!
Cheryl W. | Premières impressionsnd courteous.
George R. | Premières impressionsSteve was great
Gary B. | Premières impressionsTremendously cheerful, knowledgeable, and helpful people!
Douglas S. | Online Move InWe were met with top shelf courtisy
RALPH B. | Premières impressionsPlease recognize the employee who provided me with outstanding service during my visit.... His name was Jordan.... What a great experience top to bottom! I will only ever use that facility because of that employee alone.... Extremely satisfied
Francis K. | Premières impressionsThe evening that I tried to move in the doors were locked and with in the hours listed as accessible The following day I returned there was a corporate walk through with Probably more than 20 people And only 2 or 3 Uhaul employees wearing protective masks They told me and my 14 yr old niece to pass through but I didn't feel safe in this situation I asked them to put masks on and a few people for what ever reason did not! The sole reason I'm putting my possessions in storage is a result of the virus. I've now become the main caretaker of my 80 yr old mother These employees put my whole households health at risk. I lost more enough people here in Taunton and in my former home of Miami! This blatant disregard for the pandemic is for lack of a better word DISGUSTING
Anthony S. | Premières impressions