Évaluations des clients U-Haul Moving & Storage of Taunton

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Taunton

Cote générale :

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kelly s. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID M.
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The staff at this location did not properly process the return of my rental. As a result, I was overcharged FIFTY DOLLARS for gas. Needless to say, I am not happy.

Royd O. | Expérience générale |
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It was a good experience. I wouldn't hesitate to use Uhaul Storage of Taunton again if we ever need to.

WILLIAM WALTER C.
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Le client n'a pas laissé de commentaire.

Alexander R.
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When I walked in I was greeted right away, this location is very clean as was the van I rented (5 stars all around)!

Royd O.
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I rented a 26' truck. There was only 1/2 a tank of gas in it. It was difficult to judge how much gas to put in it to return it with a half a tank. The return was quick and easy. I didn't have to get out of the truck. The guy checked all the lights upon return, but they didn't check them when I picked up the truck. Good thing they all worked.

James M.
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Le client n'a pas laissé de commentaire.

kevin C.
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Le client n'a pas laissé de commentaire.

MICHAEL M.
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Le client n'a pas laissé de commentaire.

DAVID B.
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Le client n'a pas laissé de commentaire.

sean S.
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This location was fine, this was not the location I made my reservation for. I made a reservation for Pawtucket, RI, near my apartment. Less than 24 hours before the pickup I was notified there is no truck at my location anymore. I had to go to Taunton to get the same size truck, an extra 30 minutes each way which added on 2 hours and a bunch of miles to my trip. I will not use Uhaul again, usually use Penske, decided to try Uhaul to safe a few bucks, in the end it was a huge frustrating endeavor. I made the reservation weeks in advance and received confirmation only to have it taken away at the last minute. This is a frustration I font need when I am under strict time constraints. Use Penske, they're top notch!

ROBERT S.
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Le client n'a pas laissé de commentaire.

Anthony T.
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the rental process was very unclear. I rented a trailer online at a specific location to only find out the next day to find out it was at a different location an hour away. also an issue with the drop off location I was told one place then it switch to a different one the next day...i proceeded to rent 2 single trailers witch the process took over an hr. it is next to impossible to get a person on the phone. I was a bad experience.

ALPHONSE A.
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Le client n'a pas laissé de commentaire.

Vincent M. | Premières impressions |
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Stephen was extremely friendly and helpful. He explained all the necessities.

Vincent M.
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Le client n'a pas laissé de commentaire.

bes K.
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You're business tactics are not going to work for long time. You had a chance to gain a long term partner but decided to screw and cheat me on the day when We needed your vans the most. Your 19.95 advertising ended up being over $200 per day. Your promise to hold Cargo Vans for us was thin air. You hided your cargo vans on the back of the building while you forced us to rent cutaways with 1.08 dollars per mileage. All while inflating the mileage. You are pathetic, a thief and a looser Stephan.

Shari C.
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Le client n'a pas laissé de commentaire.

NATHANIEL M.
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Le client n'a pas laissé de commentaire.

A SHAWN M.
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Real nice guys and very helpful too

Donald D.
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Nothing!

CAROLLILLIAN R.
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Keep up the excellent service

Douglas B.
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Tell customers to turn off haul when leaving... also calculate correct mileage i rented from taunton as it was indicated closest to me in fallriver, yet mileage was calculated from taunton to weymouth instead of from taunton to fallriver to weymouth

Mitzi B.
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Great staff made this rental seamless, and went over and above the usual customer service! Thank you U-Haul Moving & Storage of Taunton.

RALPH B. | Premières impressions |
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We were met with top shelf courtisy

Karl G. | Premières impressions |
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Steve was courteous, friendly, very professional and helpful.

Jesse L.
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Very helpful

Royd O. | Premières impressions |
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We were a little concerned after we first reserved the unit because we never received an email confirmation. We called the to inquire and were told the reservation was confirmed and our email was corrected - but still no email confirmation. Non the less, when we arrived on move in day, a unit was available. The staff members was very nice and showed us how the security worked and where our unit was. The only drawback was the unit was a fair distance from the loading area. And we walked past many other units the seemed to be available. All in all, we are very happy with the experience so far. Free locks and a free months rental because we reserved a truck. Can't beat that! Thank you.

Dalton D.
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Was really nice to see and drive a newer updated truck.

Charlene F. | Premières impressions |
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Very helpful and the prices are very good. Clean and well kept.

Ronald B.
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None

Charlene F.
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Le client n'a pas laissé de commentaire.

Robert W.
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I regret that i did not get the young man's name who rented me a trailer today, but i must say that he is a real credit to your organization. Service like this is not soon forgotten. Thanks uhaul!

Deborah H.
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Jordan King was excellent! He was patient, understanding and very helpful. Made my otherwise stressful day easier! He is most certainly an asset to your team. Thanks again, Debbie Hines Unit #1201

Jarrad M.
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Le client n'a pas laissé de commentaire.

Donna S.
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Le client n'a pas laissé de commentaire.

Diane W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Tanner P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Francis K. | Premières impressions |
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Please recognize the employee who provided me with outstanding service during my visit.... His name was Jordan.... What a great experience top to bottom! I will only ever use that facility because of that employee alone.... Extremely satisfied

Eric C.
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Improve service

Lance S.
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Le client n'a pas laissé de commentaire.

Tanya Z.
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Le client n'a pas laissé de commentaire.

Mauro K.
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Le client n'a pas laissé de commentaire.

Tanner P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

VICTOR L.
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The staff and manager were fantastic. Not easy to move and they went out of their way to help us. Thanks from our Family

SAMUEL O.
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Horrible customer Service, gave me faulty equipment that failed on the highway. Not impressive at all.

Danielle H.
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Le client n'a pas laissé de commentaire.

Gary G.
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Le client n'a pas laissé de commentaire.

Norma M.
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All staff was great to work with. Much appreciated.

MARIO L.
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Le client n'a pas laissé de commentaire.

Jeffrey C.
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Allow people to use the equipment for the amount of time they requested. Also have more associates present on the busiest moving weekend of the year. Took almost an hour to be handed a set of keys when I already reserved a truck. Also not sure why this location doesn't open until 9am on sundays when it's open at 7am every other day. Couldn't finishing moving on time. Very very poor experience.

EDNALDO R.
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Le client n'a pas laissé de commentaire.

CHAD C.
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Online forum would not work online or through the app.

Michael D.
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The assistant manager who advised me On Saturday morning was great,v v dry professional

susan c. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Linda T.
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Everything went smoothly

Seth R.
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Le client n'a pas laissé de commentaire.

Richard L.
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Le client n'a pas laissé de commentaire.

Jade G.
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Le client n'a pas laissé de commentaire.

alanna Z.
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When a customer books equipment, it's expected to be there. I was delayed with my move costing me time and money and lots of aggravation. And your GM was not willing I I accommodate me for my inconvenience. Not happy.

Dorothy S.
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Le client n'a pas laissé de commentaire.

Anthony S. | Premières impressions |
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The evening that I tried to move in the doors were locked and with in the hours listed as accessible The following day I returned there was a corporate walk through with Probably more than 20 people And only 2 or 3 Uhaul employees wearing protective masks They told me and my 14 yr old niece to pass through but I didn’t feel safe in this situation I asked them to put masks on and a few people for what ever reason did not! The sole reason I’m putting my possessions in storage is a result of the virus. I’ve now become the main caretaker of my 80 yr old mother These employees put my whole households health at risk. I lost more enough people here in Taunton and in my former home of Miami! This blatant disregard for the pandemic is for lack of a better word DISGUSTING

Frank F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

KENNETH A.
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Le client n'a pas laissé de commentaire.

Erik M.
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Skye was great, fixed problem and knowledgeable Clean and easy to find location

Charlene Marie T.
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Nothing

John O.
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Le client n'a pas laissé de commentaire.

JEFFREY B.
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Customer service... Don't forget parts of the order and when not busy in the least, walk the customer out to the vehicle. I had to walk back in because I was concerned that the gas take was 3/4, I always fill it up when I rent. Walk out the cart that's rented to the vehicle to go over it as well. Just a lack of customer service, the Raynham location does things differently. I get it .. but doesn't take much to go the extra few inches.

Daniel M.
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Le client n'a pas laissé de commentaire.

christine S.
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I had a wonderful experience. Staff was friendly, knowledgeable, and navigated the system acting up so well I barely felt inconvenienced by the longer wait as he troubleshooted to get me in my truck.

Fritz B.
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No problem at all. The service was great. I thank you very much.

Mitchell S.
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The fact that the charge if I brought it back with 8 miles worth of less gas and was going to be charged 31 dollars is baffling to me. There's no reason that the charge for gas should be that much. It's bad business and poor taste.

GLENN R.
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Truck needs work done on it

stephaine r. | Expérience générale |
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Stephen was very helpful, polite and kind in every way! He was friendly and very considerate!:) thank you so much for making this crazy time in my sisters life a breeze!!!

LYNN C. | Premières impressions |
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Very professional staff.

LYNNRUTH C.
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Le client n'a pas laissé de commentaire.

RICHARD L.
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Very nice staff

MARK M.
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Customer service rep Steven was excellent. He made our rental very easy. Thank you!!

Richard D.
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Le client n'a pas laissé de commentaire.

Joseph A.
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Le client n'a pas laissé de commentaire.

robert s. | Premières impressions |
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Glad that Steven informed my dtr re:storage policy . Ty

JESSICA M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

NILES M.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER J.
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lock box difficult to find

Candido D.
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Le client n'a pas laissé de commentaire.

Corey D.
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Peter was very helpful and knowledgeable. I will reccomend this store. Thanks Peter

andrew L.
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Le client n'a pas laissé de commentaire.

Joseph L.
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Le client n'a pas laissé de commentaire.

John C.
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Good job!

Yvette P.
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I was told to drop off a truck at a location and after 30 minutes on the phone and a call to the manager uhaul finally determined that there was no drop off box. This was by far the worst experience of my life.

Russell G.
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the manager Steve Cabrera went out of his way to make sure I was happy with my rental. He was a very big help even calling him after hours.

James H.
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Le client n'a pas laissé de commentaire.

Mary P.
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Storage area could have been cleaner, other than that no complaints. I would use U-Haul.

Lawrence W.
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everything needed was taken care of without hassle, only issue was a hole in the roof that I found during the rain last week thankfully it only dripped a little on a cheapo table

Kerry S.
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Your on line return was very difficult. The app took a very long time to load. When it finally loaded and the information was in the app I was continually kicked off. After many attempts of trying to submit the information I gave up. I tried to complete this for approximately 1 1/2 hours or longer.

Thomas S.
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I was meant to pick up the uhaul at 9am. I didnt get to pick it up until around noontime because the location was closed. I called the reservation line and told I would have someone there soon, changed to 11am in 30 minutes. The staff was kind and helpful when available, I was offered a $50 reimbursement on my card for the inconvenience, though it has not posted yet. I planned on calling back to see if there was just too much going on. When I returned the uhaul, I was told the gas level had to match. No one told me that when picking it up. I ended up going and filling it, to avoid the excess charge--$50 total. When I brought it back to the drop off location, it was saying to charge me thousands of dollars because I went thousands of miles. I had been given the wrong truck for my reservation. This was an upsetting scenario, though the drop off location fixed this mistake for me, saving me untold money. Communication could be improved upon.

Kevin H.
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This location was locked and not staffed during normal business hours leaving to me having to scramble to download the app to self return before the scheduled time. Unprofessional to say the least, baffling and infuriating.

Adam D.
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Excellent rental. truck ran smooth, was very clean and the lady was very helpful at the counter . They made the whole rental painless.

Virgilio F.
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Le client n'a pas laissé de commentaire.

NOBERTA M.
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Le client n'a pas laissé de commentaire.

kieth C.
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Female staff was great. Very helpful and efficient.

Ryan M.
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I did not receive the furniture pads from the pick up location which really gave me issues during the move, and it was too far out of the way to go back and pick them up. More time should be spent with the customer during pick up I feel so mistakes aren't made.

Peter S.
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Le client n'a pas laissé de commentaire.

Steven E.
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The customer service person did not tell Uhaul that the trailer was returned, therefore I received several emails about late fees and asked when I would return the trailer. I actually had the trailer 3 hours and was allowed 6 hours.

TRACY M.
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Le client n'a pas laissé de commentaire.

Bethany S.
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Le client n'a pas laissé de commentaire.

cheryl H.
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the young lady who helped us at the Taunton location was very helpful, friendly and knowledgeable.

Joseph G.
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Return calls to customers concerns. Also stick to your quoted price rather than trying to stick it to the customer. Additionally when your employee insists there is equipment in the truck when in fact there isn't, said employee should be willing to go outside with you to verify. So disappointed for the third time in just over 3 weeks.

Eduardo Q.
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Le client n'a pas laissé de commentaire.

Ernest V.
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Better hours. Location did not open until 9am on Saturday.

Robinson V.
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Le client n'a pas laissé de commentaire.

Joseph G.
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Once again the 24/7 mobile app did not work to drop off the truck, just as with pick up. Very frustrating for something that was supposed to be so easy. I called customer service and after waiting over 20 minutes, they could not guarantee me there would be no additional charges. I couldn't believe my ears, there app is failing me, I'm trying to drop off of the truck and they can't guarantee additional charges? I called my credit card company and told them not to authorize any further charges. I will say that when I went to the store the next morning (when they were actually open) the gentleman was very nice. He had already checked in the truck and told me I was all set. I will use this specific store again however I am still waiting for customer service to call me, 3 days later to discuss this matter. I would not recommend using the 24/7 app because it does not work the way UHaul claims it does.

Joanne F.
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Le client n'a pas laissé de commentaire.

Edward D.
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Le client n'a pas laissé de commentaire.

Mark M.
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Just quicker in/out rental process. Everything else was excellent!! Customer service was fantastic!! Thank you Stephan Cabrera & Shakira Singletary . Great Service!!

Douglas W.
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The equipment was fine. The manager was great. But after returning the trailer 3 hours after we rented it, we were charged for 3 more days, all because the check in person would not go outside and locate the trailer we returned. She called me twice and said she would take care of it but she obviously didn't, so now i have to take my lunch break to go make sure this person does her job. Very disappointed u haul. Been renting for 35 years :((

Jessica M.
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Le client n'a pas laissé de commentaire.

Jacob B.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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