Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
When renting a truck to someone there should be at least fuel in it and not on E!!!!!!
Donald P.
Évaluation :
3
I return the uhaul at 5pm not 5:14pm
BRIDGETTE DANIEL H.
Évaluation :
5
Nothing employees were professional and equipment was in perfect order
PATRICK JOHN H.
Évaluation :
5
Their printer wasn't working and they had to hand write a receipt. I like receipts, and so they need to fix that.
KIRK D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENESE JENE K.
Évaluation :
5
Where to start? Get a help line or a live person to actually help you when your stranded.
Stuart H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MATTHEW EUGENE C.
Évaluation :
5
Front desk, hook up and check in staff were all expedient and very friendly. This is our second time using this location and we would not hesitate to do so again.
Mark S.
Évaluation :
3
Fill the trucks up to the fill mark . I got my truck it was at 1/4 tank of fuel I its kind of bad to have to start your trip spending 100 to fill the tank before you even load it .... then I get billed if it's under the correct level but . .... I don't get credited for the fuel over the mark so I lose either was .... just not a good practice for customers...
CHRISTOPHER ALEN J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos J.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTOPHER WILL S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GREGORY V.
Évaluation :
4
Chris was absolutely outstanding to work with. He answered all of our questions and helped us figure out the truck and certain features we were struggling with. He was very patient and professional. Hiring more employees like him would be a huge benefit for this location.
Elizabeth K.
Évaluation :
5
All the guys that work there are super friendly!
TEODOR IOAN I.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID ERIC W.
Évaluation :
5
Everything was good for me!
RUSSELL GARY R.
Évaluation :
3
Was out of my way to pick it up. Passed 2 uhaul places with my rental before getting to this one
ELAINE MARIE W.
Évaluation :
5
None, very satisfied.
JOSEPH ANGELO G.
Évaluation :
5
Very good service and easy
george H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
NOAH MANSOUR S.
Évaluation :
5
Very clean and office very helpful.
Allan R.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVEN WAYNE B.
Évaluation :
1
Terrible way to do things, said I was missing 7 GALLONS of gas when I filled up the night before to make sure it was correct. 40 $dollars completely wasted all they did was argue and say their end was correct when we explained and told them exactly where the gas was at when I received the truck. Will never ever ever ever go back to this location and will most likely never use uhaul ever again aswell.
Robert R.
Évaluation :
5
Excellent customer service both when picking up and taking back.
KAREN SUE C.
Évaluation :
5
Great location everybody was very nice and helpful
I have no issues with For my pick up and drop off
I highly recommend this location
ALEJANDRO D.
Évaluation :
3
Le client n'a pas laissé de commentaire.
WILLIAM JOHN S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ZACHERY JAMES B.
Évaluation :
4
We dropped off after hours
Donna W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHELL CHRISTIN M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
STACY LOU C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
GREGORY JOHN S.
Évaluation :
3
the breaks needed to be done, the power steering was out. The truck in its self was poorly maintained and just overall not what i expected from Uhaul.
Dana G.
Évaluation :
4
Would have preferred using a lock I already had rather than purchasing a lock.
Cheryl Y.
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Expérience générale
Évaluation :
4
Clean and test drive before you give Truck to customer, pulled to the right bad, and had a front end vibration that never quit
GEORGE G.
Évaluation :
5
Very good customer service.
ADAM LEONARD H.
Évaluation :
5
No need for improvement
Thomas B.
Évaluation :
5
Very professional
TIMOTHY MICHAEL Z.
Évaluation :
4
Courteous staff with rental requests met.
TONIA ELAINE H.
Évaluation :
5
Very courteous and helpful staff. U-Haul needs a better phone system. Can never get through to a representative.
LAWRENCE ALLEN S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
AIMEE ANN A.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joseph G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
HARRY D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dominic Y.
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Premières impressions
Évaluation :
1
Very very very very POOR customer service. I wouldn't recommend it to any one. And I wish I would of used Penske instead of Uhaul as much money I've spent for the last month on rentals from Uhaul!!! Also the truck needed wheel alignment it was very long drive and bad experience!!!!!
MOE J W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DOUGLAS EDWARD T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James T.
Évaluation :
1
Actually perform the safety check; as in, make sure that all equipment is working the way that it supposed to, that's what a safety check is for, right???? For example, if a trailer hitch wasn't installed properly, the driver of the car may end up losing the ball of the purchased hitch because it wasn't secured properly. This could cause the trailer to unhook from the car….like it did in my case.
DENA LYNNE C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TONY CHRISTOPHER G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
rian E.
Évaluation :
5
Fuel was not filled at pickup.
Gao V.
Évaluation :
5
Can't really think of anything. Everything went well.
Michael L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alicia T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KAYLEE ANNE J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
AARON SAMPSON W.
Évaluation :
5
In older trucks check key and door lock operation
MARK C.
Évaluation :
5
The truck was a little dirty in the driving cabinet and it smelled bad too. Other than that, everything else was good.
DOMINIQUE A D.
Évaluation :
3
It's been 3 days and I still haven't received my security deposit back. And I was told there were no issues. Also the cab was full of dog hair. They didn't do I very good job cleaning them out. You would have thought with COVID-19 still around they would have cleaned the truck better. I hope you can resolve this issue.
CHRISTINA JOY L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARIO LEON M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM L.
Évaluation :
2
Wiring harness I believe is faulty as I have hooked into 3 different trailers and I have no brake or turn signal lights. I called several days ago and no one has yet to call me back. Once called and if problem is fixed I'd rate location as above average and would recommend
chad P.
Évaluation :
5
The particular truck we used was a rough ride. It shifted hard and could use some love.
Janet B.
Évaluation :
3
Le client n'a pas laissé de commentaire.
CHARLES EARL R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Justin S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
anthony J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CELESTINE B.
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Expérience générale
Évaluation :
5
Excellent in all catagories!
CONSTANCE THERES D.
Évaluation :
4
Employee was arguing with man about mileage
AMECIA DELEA F.
Évaluation :
4
The location itself is fine….however they recently loses their amazing general manager Victoria and now they are painfully slow and the equipment is not well maintained….I've had a truck with a tire with an air leak I had to fill during a trip, truck eith a false check engine light and this rental was the worse the Sears in the truck were in horrible shape the engine panel cover in the cab was loose and worse if all a tire blew in the freeway and although I was only 4 miles from another uhaul location I had to wait almost 3 hours for roadside service….
Sherry S.
Évaluation :
4
Have a sign near the self check in that says you have wifi. My husband couldnt get the self check in to load, and i only realized there might be wifi after he went inside
Encountered a very rude disrespectful employee with a attitude during the drop off process that preceded to engage a physical altercation was very disrespectful to me as a customer from the Entire encounter
JAMES TYRONE W.
Évaluation :
5
Put the vehicle in a place that's easy for the customer to find. If you're using the mobile app to check out this makes it much easier.
Mark K.
Évaluation :
4
Dont require gas fill up after a stressful day and high gas useage charge.
SARAH S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SANDRA MARIE S.
Évaluation :
5
The service tire sensor was lit from the first minute I got the truck. You need to give me equipment with all warning messages cleared. No one warned me the light was false.
Andrew R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANDREW MARK K.
Évaluation :
5
Another great experience.
PETER R.
Évaluation :
1
It started out great as usual (I've rented trucks for years). The next day on the rental, a low tire warning displayed on the dashboard. Our destination was in the middle of nowhere so air wasn't close by at all. We had to drive 20 minutes or more to get air in the tire every day, even driving to a uhaul location in northern Michigan and getting air. We drove home on Sunday and the truck was due back Monday morning (today). We woke up to a very low tire, had to wait for a neighbor with a air compressor to come air us up. The rental was an hour or so late. I let the woman who was running things at this location know that I tried calling them, no answer and was put on hold 10 minutes without any luck. So I dropped the truck off after airing the tire up and let them know about the tire and the girl manager basically accused me of the nail they found in the tire. On top of it, I let her know that I tried calling them directly and she said “yeah we let our calls go to corporate because they just had 30 returns. There was no activity in their store at all, except for me and another 2 returns leaving the store as I was arriving. So she lied. Wow. This is how you treat a long time customer (30ish years or so)? Multiple rentals and a manager lies to me to my face, telling me that nail wasn't there when I rented it? Give me a break! You were not busy at all and most likely, that nail was in there when I picked up the truck! I spent my 5 days airing up your faulty tire twice a day because your useless company you use doesn't answer? Because your employees who are being overworked right now have to lie to their customers? I don't recommend renting from this location or even uhaul any more.
RICHARD JOSEPH M.
Évaluation :
4
Reserved a Cargo Van. The passenger side seat was dirty, the passenger side door, window and windshield were covered in coffee splatters and there was what appeared to be grease/oil smeared on the passenger door window as well. After driving a cargo van for many years, I know that visibility is limited and the lines of sight that you do have should be maintained. I cleaned the windows which did not take long at all. Other than that, the employees were very helpful and friendly and we were in and out of there rather quickly.
Donald F.
Évaluation :
5
personal were very friendly
DENNIS RODNEY M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew F.
Évaluation :
5
Very impressive organization - drop off went really well!
David K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVE M.
Évaluation :
3
The price was way too high. The mandatory 3 days was too much.
BRANDON B.
Évaluation :
5
The whole process was super easy and convenient. The truck we rented was exactly as advertised. It was clean and ready to go. I would highly recommend U-Haul Moving and Storage of a Taylor.
CHERYL LYNN H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mohamad S.
Évaluation :
3
They put me down for 100 miles when I only use 70 miles and it still came out to be a 103 dollar when it should been 80 tops so they basically got me for 25 plus I full up the gas pass what I got when I pick it up it was on 3/8 I full it up to little pass 1/4 so that basically another 10 dollars they got me for so I lost 40 dollars u haul
CALEB JOSEPH M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charlotte J.
Évaluation :
3
Le client n'a pas laissé de commentaire.
ELVIN LEE W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIMOTHY M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICKY JOE L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN CHARLES-EDW G.
Évaluation :
3
Representative had a bad attitude
TAMICA K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL LYNN-AND S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alesia I.
|
Premières impressions
Évaluation :
5
The staff was so courteous and helpful my storage facility is easy and accommodating I appreciate them so very much have a blessed and safe one
Rochelle C.
|
Expérience générale
Évaluation :
5
The gal that set me up was friendly and helpful.
Linda P.
|
Premières impressions
Évaluation :
5
They were very helpful because I truly did not know what I was doing never had a storage unit before very kind and helpful. Appreciate it very much be blessed and be safe!!
Rochelle C.
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Premières impressions
Évaluation :
5
I though I would get a refund (prorated) since I moved out. Overall, the experience was good. The climate was quite warm.
Davetta W.
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Expérience générale
Évaluation :
5
I like to control climate a lot and I like the security thank you
LINDAMAE A.
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Expérience générale
Évaluation :
5
My brother died, which eliminated the need for extra storage. He too was happy with your facility and services.
Shirleen M.
|
Expérience générale
Évaluation :
4
My only complaint is that when I log in to my app it tells me I have no reservations and no storage unit with you
heather L.
|
Premières impressions
Évaluation :
5
I'm a repeat customer of this U-Haul Moving and Storage facility in Taylor, MI. They have consistently provided me the highest quality of services. My most recent experience with them involved renting a storage room for home goods I was giving to family I have in Marion, OH and in Traverse City, MI. Being able to store items at the same location I could rent a trailer for moving these home goods was a game changer. The storage area was very secure and clean. Plus, the friendly staff were extremely helpful and effective in all of our business transactions. I could not be more pleased with the quality of service they provided me. I will not hesitate to partner with them again in the future. -Wayne C.
maynard C.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sarah R.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN L.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ricky W.
|
Premières impressions
Évaluation :
5
Everyone is so nice and friendly and very helpful.
DAWN W.
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Expérience générale
Évaluation :
5
I love this place, i wouldn't go anywhere else...
Stanley J A.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael A.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
GENE C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peggy L.
|
Premières impressions
Évaluation :
5
Highly recommend using their services anytime.
Octavia J.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Krystal S.
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Expérience générale
Évaluation :
4
Items are a bit on the pricey side. Come down on the prices.
Carol J.
|
Premières impressions
Évaluation :
3
The lock was not in the storage unit. I tried to call the front desk but no one answered. I ended up using the help call button from inside the building to get assistance, then had to meet the employee to obtain the lock.
Adrea M.
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Online Move In
Évaluation :
4
Had everything I needed for a safe move
Gloria B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
sharon s.
|
Expérience générale
Évaluation :
5
Very helpful & professional.
JOHN L.
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Premières impressions
Évaluation :
5
They worked with me on different times they worked with me on the price and they are great to work with and I'm so glad that I use U-Haul.😁♥️
LINDAMAE A.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
kenneth a.
|
Premières impressions
Évaluation :
5
Fast, friendly and very helpful with my move in! Thank you!
CHRISTINA O.
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Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
ShayLin E.
|
Premières impressions
Évaluation :
3
One of the staff members I worked with was great, so I didn't want to say no to that question. Their name was Billie I believe? The main person I worked with (Her name escapes me) I had worked with before and she is extremely slow and seems like she does not want to be there. She said she had a headache, but I remember her being this way when I got a truck rental there before. The process is archaic. For my contact info, I needed to give 2 phone numbers to reach me. No one has a house phone anymore so I gave my boyfriend's cell phone number. Then I was told I needed a secondary contact, so I use his name and told her it's the same phone number I just gave. I'm then told I cannot have the same phone numbers, so I changed my second phone number to my dad, then needed to give my boyfriends address which was the same as mine and that wasn't allowed. I had reserved a unit ahead of time thinking it would cut back my time, it took me literally 30 minutes to go through this process in person... it was extremely frustrating.
Krystal S.
|
Premières impressions
Évaluation :
5
Representative Bobbie was awesome. she went above and beyond with superb customer service. She explained everything with such detail that I didnt have any questions after receiving contract.
Kimberly P.
|
Premières impressions
Évaluation :
5
Excellent Staff! The Uhaul team made the move easy.
jennifer s.
|
Premières impressions
Évaluation :
3
I didn’t want the person that came with me as a contact but looking over my contact he was put ther anyway
Tonia L.
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Premières impressions
Évaluation :
4
They were very helpful
leon c.
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Premières impressions
Évaluation :
5
Stellar, cost effective service as always!!
Timothy H.
|
Premières impressions
Évaluation :
4
good customer service. they are very busy and need more help process was slow do to limited staff especially on the weekend. very friendly and helpful.
holly h.
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Premières impressions
Non les évaluations ont été soumises pour cet établissement.