Évaluations des clients U-Haul Moving & Storage of Taylor

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Taylor

Cote générale :

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Aaron W.
Évaluation :

Le client n'a pas laissé de commentaire.

Gloria B. | Premières impressions |
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Had everything I needed for a safe move

John A.
Évaluation :

Awesome staff

Kina J.
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Le client n'a pas laissé de commentaire.

MERCEDES CHANTEL K.
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Le client n'a pas laissé de commentaire.

AUDRIAN H.
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What can be done to improve for the next customer there were none to mention I did not experience any problems with the rental pick up at U-Haul Moving & Storage of Taylor The truck was clean it actually smelled good inside the drivers compartment excellent service While driving the truck I had not any problems every commute of the way from start to end

KRYSTA HELENE C.
Évaluation :

I had a concern with my total fee for the truck?

tracey L.
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Le client n'a pas laissé de commentaire.

ABDULLAH AHMED-A S.
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Amazing staff, they were fast and helpful.

KEITH BRIAN K.
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Le client n'a pas laissé de commentaire.

ROBERT JOHN C.
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Quick service no waiting on pick up and return. Employees were friendly and efficient.

TORIBIO REYNALDO F.
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Le client n'a pas laissé de commentaire.

KENNETH DAVID M.
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Le client n'a pas laissé de commentaire.

ALEXANDER JOHN R.
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Le client n'a pas laissé de commentaire.

MITZI DENISE W.
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Le client n'a pas laissé de commentaire.

BELAFONTE RICHAR L.
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Le client n'a pas laissé de commentaire.

DEBRA LYNN W.
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Le client n'a pas laissé de commentaire.

JAMES DOUGLAS M.
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Le client n'a pas laissé de commentaire.

DANYAILNICOLE B.
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Not charge them $20 for bringing the truck back after hours in the middle of a snow storm because they didn't check in properly.

Maria E.
Évaluation :

#1 way to expensive for a 2 hr use across town just to move furniture. $99 and you pay the $19.95 but then they get you with the fees taxes, and charge per milage then they charge you for some $20 after hours charge absolutely ridculus..then the process to check in amd return truck is way to long. Having to take pictures of everything its sooo dumb and time consuming. I dont think I would rent again..its way to expensive. We were trying to avoid the $120 delivery fee of the furniture company but then spent $99.00 to just rent for 2 hours.. absolutely not again!!that's for sure

BAYANKHALED J.
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Le client n'a pas laissé de commentaire.

sharon s. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JOHN CHESTER P.
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Staff is fantastic at this location. Always helpful and do a great job.

Brittney D.
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I have used other U-Haul locations and found them to be just average. This experience was better, the truck was clean and the online reservation process made the whole day run smoothly. The staff at this location was more helpful and seemed more professional/experienced than other locations I've visited.

DAMON JOHN-PATRI F.
Évaluation :

Hire more help

ALAN ROGER W.
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Le client n'a pas laissé de commentaire.

WILLIAM MATTHEW W.
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Le client n'a pas laissé de commentaire.

Joseph J.
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Le client n'a pas laissé de commentaire.

Julie R.
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The staff was wonderful! We had an issue with our pick up order and she addressed it professionally and handled it promptly!

SATOSHIA DESHAY S.
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Be sure that the men who are pulling the trucks up doesn't have attitudes!

DANIEL CARL E.
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Staff was super friendly on phone and in person. Manager on duty Victoria very nice.

DOUGLAS ERNEST M.
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Le client n'a pas laissé de commentaire.

JOHN L. | Premières impressions |
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Very helpful & professional.

joseph J.
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Le client n'a pas laissé de commentaire.

THOMAS RICHARD S.
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The guys handling the trailer were great. Friendly and quick. The tire that went flat looked worn. The trailer itself was in good shape.

SANDRAEILEEN S.
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Good customer service and variety of equipment.

James C.
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Le client n'a pas laissé de commentaire.

MIGUEL ANGEL N.
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Horrible customer service at this location. Absolutely terrible.

JOSHUA JEFFREY W.
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Le client n'a pas laissé de commentaire.

WALTER EDWARD D.
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Le client n'a pas laissé de commentaire.

DANIEL G.
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The truck alignment was very very very very bad and at some points I did not feel safe driving the truck. I was disappointed in the quality of U-Haul trucks and how they are serviced..

christopher G.
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I reserved a trailer online and no where did it tell me what size ball i needed on my hitch. I didnt find out until i got there. Luckily i had the right size. I think that information should be on the website.

Jameslouis F.
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Le client n'a pas laissé de commentaire.

David D.
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Le client n'a pas laissé de commentaire.

PATRICIA ILENE P.
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Le client n'a pas laissé de commentaire.

ROBERT ENDERLE M.
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My 26 ft truck shook really bad off and on all my whole trip. Needs some kind of alignment..the service people where nice and friendly. Thanks

Jonathan J.
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Le client n'a pas laissé de commentaire.

FRANK VINCENT J.
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No need

EVE MARIE Z.
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Staff was very friendly & helpful. I did a last minute add on to my order & they were quick to complete my request. Will definitely be using them in the future, when needed.

Jason J.
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Le client n'a pas laissé de commentaire.

JENAI TIFANI W.
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Le client n'a pas laissé de commentaire.

mohamad H.
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Le client n'a pas laissé de commentaire.

MICHAEL JOSEPH B.
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Nothing to add, they were all great there!

REBECCA ANN K.
Évaluation :

Wear masks. Not one employee was wearing one

Kaylin L.
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The woman at check-in did not put me at ease by explaining well. I had to form my own questions and still left with little confidence about payment, expectation, logistics and truck workings. The location had no ink for their printer. This same associate rolled her eyes and sighed at me when I didn't understand what was happening on card reader as it had to be manually "cleared". So on pick up I had no contract and return had no receipt. Overall I felt under informed during check in process. Associate no helpful.

MARK SALVATORE E.
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Le client n'a pas laissé de commentaire.

Elizabeth P.
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Le client n'a pas laissé de commentaire.

Tammy B.
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Le client n'a pas laissé de commentaire.

DAVIDEUGENE C.
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Le client n'a pas laissé de commentaire.

DAVID RODRIQUES W.
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Le client n'a pas laissé de commentaire.

JOHN EDWARD D.
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Le client n'a pas laissé de commentaire.

Jose B.
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Le client n'a pas laissé de commentaire.

TIFFANY JOY V.
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Le client n'a pas laissé de commentaire.

Brenda R.
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Maybe some traction like a spry on ramp was pretty slick moving in hail and rain.

ANTHONY DEAN M.
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Nothing. You are awesome. Thanks again

JONATHAN RAYMOND B.
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Turned in after hours.

Babette S.
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Someone needs to teach the employees not give away someone's rental van right in front of them! I rented online (touchless) to avoid people on purpose, only find that as I walked the lot searching for my reserved with a confirmation number van, the representative that I spoke to as I was searching the lot was walking out with another couple with the key to my locked van! I went inside to the manager before they drove away and he said that it was some type of glitch! Well that glitch cost me more miles which was more money I had to pay for my rental! He backed up the gas tank but when I was putting a little back in there I went over the amount anyway so I wasn't compensated at all for the situation. I have a Uhaul account for a reason but I was punished for using it because I ended up having to go inside to argue my valid point and to get a manually processed van heightening my chances of covid contact! Upset, disappointed and amazed at the incident, Babette Harvey-Smith Small SMedusa69@aol.com or BabetteSmall@gmail.com (404) 769-6112

CAROL LYNN H.
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As always, quick, courteous, I highly recommend this location.

John H.
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Le client n'a pas laissé de commentaire.

JOSEPH WESLEY M.
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The trailer was filthy and the rubber chain secures were weathered and one broke causing a chain to drag on the highway. Also, had to stop every 100-150 miles and put air in a tire.

AUDREY MAE S.
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wonderful!

ANGELA MAY K.
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Le client n'a pas laissé de commentaire.

Jose B.
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Le client n'a pas laissé de commentaire.

kevin L.
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Le client n'a pas laissé de commentaire.

JOHN DENNIS F.
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Le client n'a pas laissé de commentaire.

DENISE MARIE T.
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Le client n'a pas laissé de commentaire.

JIMMY LEE R.
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Le client n'a pas laissé de commentaire.

VALARIE LORRAINE N.
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Le client n'a pas laissé de commentaire.

james P.
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Le client n'a pas laissé de commentaire.

Donald C.
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I thought they were great . . . prompt pick-up and drop-off. Two thumbs up!

Alex S. | Expérience générale |
Évaluation :

Thank you for providing a very well maintained facility to store my personal belongings over the last 4 years! The facility was always well kept, conveniently accessible and the staff was always helpful whenever I needed assistance or had a general question. Without a doubt, when the occasion arises and as long as you have availability, will definitely use your temp-controlled, 24/7 monitored facility again! Thanks again! -Alek

ERIC L.
Évaluation :

The staff was helpful and courteous however the mobile pickup and drop off did not work as advertised. I had to go to the counter since the app didn't recognize any bar codes at pick up and for drop off the app didn't launch the camera to upload the instrument readings, e.g. gas and mileage. The truck also had an alignment issue that caused a terrible "death wobble" at speeds above 45 mph. This was a potentially dangerous vehicle and needs mechanical repairs.

MARGARET MARTINA B.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian E.
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Le client n'a pas laissé de commentaire.

Robert L.
Évaluation :

Needed a 17ft truck. They upgraded it 26ft for free.

MICHAEL PAUL S.
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Le client n'a pas laissé de commentaire.

Rickie W.
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Truck exterior wasn't washed and inside while clean of debris had a stink and needed to be deodorized. Employees where very courteous and kind.

THOMAS ROBERT N.
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Le client n'a pas laissé de commentaire.

Kenneth M.
Évaluation :

U-Haul is quite literally the best company I have dealt with in the last decade. Every phone agent was extremely kind and knowledgeable. The in-store agent at Taylor, Michigan was so nice. The vehicle was immaculate when picked up in Fort Meyers. Thanks for being a great company! You made my challenging move from Florida to Ontario a smooth experience in the midst of COVID-19.

Thomas S.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL WYATT M.
Évaluation :

I needed a truck at the last minute.and i had no problem at the taylor Uhaul.great service

Dana W.
Évaluation :

Due to COVID related changes in pick-up procedures, someone should have let me know I should check for a "before you leave" e-mail. I was on the road a few hours right after leaving your location. By the time I saw the email, the items I was supposed to address via a link had already timed out (wouldn't let me access it). In the end it was not a problem, but just making a suggestion. Otherwise, a great experience. I always get good service there.

Debra S.
Évaluation :

Only complaint I have is that a customer was parked in the loading dock with her car. We could not park the uhaul to unload until all the cars moved. One female stayed parked in the loading dock the entire time we unloaded the truck so 4 hours. Regular cars should not be able to park in the designated areas that are just for the uhauls.

JOSEPH LEE P.
Évaluation :

The trailer was old and had damage that was noted. The equipment worked good. I made the reservation in Woodhaven Mi. I was to pick the trailer up in Brownstown Mi. A few days before pick-up, I was told to pick it up in Taylor Mi. The trailer was available when promised though.

Stacy B.
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Le client n'a pas laissé de commentaire.

daniel m. | Expérience générale |
Évaluation :

AMAZING service from Victoria !!! Thanks so much :)

DYONTE DELON F.
Évaluation :

The truck malfunctioned the whole way from Michigan to Florida. My left signal went out and did not come back on for hours, then went back out after a short time. The truck needed some updates for the long trip we took such as auxiliary port etc. The dolly was old and raggedy.

HECTOR ALFONSO B.
Évaluation :

Everything was fine, and I was in and out in just a few minutes. The staff was very helpful in my needs and concerns.

Donald W.
Évaluation :

The staff were not so helpful when I needed an extra day to use the vehicle. I was told I needed to have the truck there in 15 minutes or I would be subject to some type of extra charges. Apparently another customer was coming to pick up a 20' truck. It didn't matter that I was still loading and 150 miles away! Eventually I was told my contract had been extended to the next day. By the way, it took 45 minutes to complete the return call. I received several messages from this facility, but did not listen to them as I was loading. When I called Uhaul, I was told my contract had been terminated, but the person could not tell me who or how that happened. When I returned the truck, no problems. The check-in staff were great.

LINDAMAE A. | Premières impressions |
Évaluation :

They worked with me on different times they worked with me on the price and they are great to work with and I'm so glad that I use U-Haul.😁♥️

JAMES ALFRED D.
Évaluation :

Great service. Many thanks!

DON KRISTJAN B.
Évaluation :

Staff was friendly and helpful - all great traits for people on the front lines - Thank You UHAUL Taylor !

DARLENE ELIZABET Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Nickolas B.
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Clean out the back of the truck.

david H.
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Le client n'a pas laissé de commentaire.

STACEY LEE R.
Évaluation :

The truck was pulled up and ready for us upon arrival. Clean store full of a variety of packing supplies. Easy to find location, great signage.

marie t. | Expérience générale |
Évaluation :

I am truly blessed to have U-Haul Storage Units available when needed. I had 3 units and I was grateful that's they were all on the 1st floor. I do know I will be returning back later today to reutilize one of the available one's as we are currently in day 2 of the move and are not completely done. If there's another unit on 1st floor or either of mine available. I will greatly appreciate it.

nadine d. | Expérience générale |
Évaluation :

I I believe her name is Miss Vicky she has gone up in above and beyond services she was wonderful treated me wonderfully and I appreciate her and you

CRYSTAL K. | Expérience générale |
Évaluation :

Stored my items there for over four years with no issues. The steady increase in price was the only reason I discontinued.

brittany h. | Expérience générale |
Évaluation :

Staff could be more friendly. The app is not easy to use.

kenneth a. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Amanda G. | Expérience générale |
Évaluation :

The staff was extremely unfriendly. I had to move out 4 days later than planned due to an illness. They are stating they wont do a partial refund.

Kent H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

heather c. | Expérience générale |
Évaluation :

I would rate it higher as a lot of my experience was very pleasant. I didn’t however like the fact I was getting emails and phone calls for 8 months afterwards that I owe for a unit I had moved out of. When a worker had walked me to the unit I paid him an extra $10 to remove the one nightstand I left there because I didn’t know where to throw it out. And I was told I still had stuff in there and it took new management to walk up there 8 months later (which thank goodness I kept paperwork showing I paid my bill and I was out in January) to walk up there and realize I really was out and to stop charging me and sending me Lien notices and phone calls

Tammy G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

denise c. | Expérience générale |
Évaluation :

During the 3 months that I was there, I was always greeted by staff with care and professional. The facility was clean. I never had any issues while on the property.

FRANCIS L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Janet H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTINA O. | Premières impressions |
Évaluation :

Fast, friendly and very helpful with my move in! Thank you!

Lance P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Sherry F. | Premières impressions |
Évaluation :

Friendly and helpful staff. No problems with the unit.

Babette S. | Expérience générale |
Évaluation :

An extra $10 for 24 hour access seems wrong when you are paying what you are paying per month anyway. The hours are not convenient for regular working people in my opinion.

ShayLin E. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Glenda M. | Expérience générale |
Évaluation :

U-haul has been a mainstay for as long as I can remember. I'm glad to see that it can continue to be of service even in rough waters.

John S. | Expérience générale |
Évaluation :

Place was nice and well kept; only complaint if any is that every time i opened my unit the loud alarm would go off and scare my son.

Bibishe N. | Expérience générale |
Évaluation :

Thank you so much for everything. Only my TV can't work.

lisa b. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

lisa M. | Expérience générale |
Évaluation :

My unit had no light and was difficult to see inside

lisa M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Tiffany J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Gregg K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

kaycee d. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Brent R. | Expérience générale |
Évaluation :

Our unit had a leak in it

charles k. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Krystal S. | Premières impressions |
Évaluation :

One of the staff members I worked with was great, so I didn’t want to say no to that question. Their name was Billie I believe? The main person I worked with (Her name escapes me) I had worked with before and she is extremely slow and seems like she does not want to be there. She said she had a headache, but I remember her being this way when I got a truck rental there before. The process is archaic. For my contact info, I needed to give 2 phone numbers to reach me. No one has a house phone anymore so I gave my boyfriend’s cell phone number. Then I was told I needed a secondary contact, so I use his name and told her it’s the same phone number I just gave. I’m then told I cannot have the same phone numbers, so I changed my second phone number to my dad, then needed to give my boyfriends address which was the same as mine and that wasn’t allowed. I had reserved a unit ahead of time thinking it would cut back my time, it took me literally 30 minutes to go through this process in person... it was extremely frustrating.

charles k. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

markieshia s. | Expérience générale |
Évaluation :

All the staff was very helpful everytime that I came in. I had my stuff in storage for two years and when I decided to get my stuff off the staff was very helpful. I would use this uhaul storage again and also recommend it to my family and friends.

joquetta m. | Premières impressions |
Évaluation :

The return policy is not a very safe policy. There is not enough light when returning the vehicle at night.

linnisha m. | Expérience générale |
Évaluation :

I had only one problem and it was fixed right away.

Scott H. | Premières impressions |
Évaluation :

Average experience

barbara k. | Expérience générale |
Évaluation :

Thank YOU

Tabitha P. | Expérience générale |
Évaluation :

Even if I were to get it out on the due date, the office would have been closed. I should have at least got a discount. Rent a truck great. Storage unit. Go some place else. Lesson learned.

jennifer m. | Expérience générale |
Évaluation :

Convenient for my needs, staff was nice when we interacted with them.

chantal h. | Expérience générale |
Évaluation :

Manager and owner went out their way for great customer service

Kimberly P. | Premières impressions |
Évaluation :

Representative Bobbie was awesome. she went above and beyond with superb customer service. She explained everything with such detail that I didnt have any questions after receiving contract.

LaBresha J. | Expérience générale |
Évaluation :

Great place

sheryl b. | Expérience générale |
Évaluation :

I wouldn't go anywhere else for storage, You are the ONLY STORAGE place I would use !!

jennifer s. | Premières impressions |
Évaluation :

Excellent Staff! The Uhaul team made the move easy.

Ronald S. | Expérience générale |
Évaluation :

Would use again with no reservations.

james f. | Premières impressions |
Évaluation :

Excellent friendliness, good facilities

Ronald S. | Premières impressions |
Évaluation :

Great team and very conscientious.

TANYA T. | Expérience générale |
Évaluation :

This facility is well kept, spacious and secure. Its great that they have moving carts that you can use for free. The staff is very friendly and treat you as a valued customer.

Tonia L. | Premières impressions |
Évaluation :

I didn’t want the person that came with me as a contact but looking over my contact he was put ther anyway

leon c. | Premières impressions |
Évaluation :

They were very helpful

Douglas B. | Expérience générale |
Évaluation :

n/a

Rebekah S. | Premières impressions |
Évaluation :

Easy on line setup and great in-store service.

Diamond G. | Expérience générale |
Évaluation :

Love the 24 hr key access to storage.

tina m. | Expérience générale |
Évaluation :

Had no problems here ,nice ,reasonable

Timothy H. | Premières impressions |
Évaluation :

Stellar, cost effective service as always!!

MELISSA J. | Expérience générale |
Évaluation :

.

nancy m. | Expérience générale |
Évaluation :

We were very happy with the service and storage units we rented. U-Haul was fantastic.

tina m. | Premières impressions |
Évaluation :

Quick ,easy an painless ,nice people clean place

holly h. | Premières impressions |
Évaluation :

good customer service. they are very busy and need more help process was slow do to limited staff especially on the weekend. very friendly and helpful.

GEORGE T. | Expérience générale |
Évaluation :

Thank you.

HELEN C. | Expérience générale |
Évaluation :

The staff has been absolutely outstanding! This center has a very hard working team who is so very dedicated and professional. Keep up the great work.

tim g. | Premières impressions |
Évaluation :

1st time using this service all went well.

Micah B. | Expérience générale |
Évaluation :

Clean, safe storage facility. Friendly staff. Would recommend.

QURAN K. | Expérience générale |
Évaluation :

The only reason why I moved out is because I moved away to another part of the state. Would rent again.

Kevin K. | Premières impressions |
Évaluation :

Service was great and I would like to talk to you about employment the offer is yours... THANK U and GOD BLESS U!

NORA H. | Expérience générale |
Évaluation :

Was very happy with my experience

leonard p. | Réservation |
Évaluation :

Customer service good, I just don’t like having a reservation for a month on a 10 x 15 and then having to settle on a split room on a totally different floor. You should honor the reservation you show

ASTORIA W. | Réservation |
Évaluation :

My experience with Uhaul has always been great. Even when I had a problem, it was taken care of in a timely manner. I will not hesitate to rent from Uhaul again for services that I might need.

ANJANETTE S. | Expérience générale |
Évaluation :

N/A

Steven H. | Réservation |
Évaluation :

Clean facility and good customer service

MATTHEW D. | Expérience générale |
Évaluation :

This haul self storage location is the best office staff are professional and whenever I need to rent a truck or store my things when I move I will always use this haul thanks again

brian m. | Expérience générale |
Évaluation :

Is there any pro rated refund? I paid until Nov. 18th and moved out Oct. 28th.

elizabeth l. | Expérience générale |
Évaluation :

Easy and convenient and Totally Professional Employees!!!! Thanks you ALL so much👍🏼👍🏼👍🏼😎😎😎

James M. | Expérience générale |
Évaluation :

Storage facility was convenient and secure.

krystyna j. | Expérience générale |
Évaluation :

Some of the customer service people don't have the best attitude, but otherwise everything was great.

KATHRYN P. | Expérience générale |
Évaluation :

I would never recommend U Haul to anyone. We received water in our storage unit and the staff was not concerned or offered any help.

TIffany M. | Réservation |
Évaluation :

I was unable to rent a truck and it put my family and I in a terrible bind. The person I brought with me to drive the truck had a past due balance (even though I had no association) and I was denied.

aletta w. | Réservation |
Évaluation :

Very nice

PATICIA P. | Expérience générale |
Évaluation :

I did have some damage to some items and was referred to Insurance co. No feedback yet

Kim e. | Expérience générale |
Évaluation :

Very convenienly located to where I'm currently residing. Will use services in the future. Thanks so much. Sincerely Kim Estrada

Debra F. | Réservation |
Évaluation :

We were treated kindly and professionally. I will recommend U Haul to others.

BILLY R. | Expérience générale |
Évaluation :

I can't fit my disgust of your company within 200 characters. Please have someone from your SENIOR LEADERSHIP TEAM call me at 313-244-9763.

lamarcus H. | Expérience générale |
Évaluation :

I could never get in contact with the office staff they never answered the phone and was rude customer service would send emails and messages for them to call me back and they never did

Dominique N. | Expérience générale |
Évaluation :

The staff at uhaul of Taylor is great I would recommend this location.

Gary H. | Expérience générale |
Évaluation :

UHauls policy of not refunding partial month used on storage units is a bad policy. Also they assumed I had moved out but I had plans to use the unit again and they moved someone else into my unit.

Rhonda T. | Expérience générale |
Évaluation :

Everything was great

ANGELA B. | Expérience générale |
Évaluation :

N/a

Non reviews have been submitted for this location.

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