Évaluations des clients U-Haul Moving & Storage of Terre Haute

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Terre Haute

Cote générale :

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MAYSON R.
Évaluation :

When i got my box truck i was told they had the doly as well. They didnt. Had to go to another location. They were closed. Then had to go to another location qlmost an hour away. Completely unexpectable. Will never use uhual again. Wasted 900 dollars on a rental. Truck drove like garbage. Was all over the road. Never again.

CHAD M.
Évaluation :

Le client n'a pas laissé de commentaire.

Franklin B.
Évaluation :

I signed up for phone pickup, so I wouldn't have to wait long or have to go inside to wait. I got there and I still had to go inside, wait in a line if 5 people, some without masks on. Then I get the truck and it's not clean, they forgot to have the utility dolly inside so I had to go back inside to have someone get that for me. Upon looking at my bank account realized that I was over charged. I had a quote for $19.95 for 20' truck and .69 a mile and got charged $39.95 for the rental, .99 a mile which they refunded the difference for the truck rental but not the mileage. And I've had to go without money because the rental took all the money I had in my account because of the overcharge and I'm still waiting for the refund to hit my bank account so I can buy food for my kids n family. I extended my rental 2 times and kept it more time due to freezing temps and moving and I had the terre haute office calling me asking where the truck was, like there was no communication or anything letting them know: I always rent with uhaul but honestly this might be the last.

A B.
Évaluation :

Very efficient. Staff was very friendly

MARVIN W. | Expérience générale |
Évaluation :

I had the storage unit for about 15 years with only a couple minor problems. The office took care of the problems right away. Good job, and I'll be back. Thanks.

Billie B.
Évaluation :

Le client n'a pas laissé de commentaire.

Gail H.
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Le client n'a pas laissé de commentaire.

Bob G.
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Le client n'a pas laissé de commentaire.

Tyrell D.
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Le client n'a pas laissé de commentaire.

James K.
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Le client n'a pas laissé de commentaire.

KYLE T.
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Le client n'a pas laissé de commentaire.

Sue F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas N.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTINA B.
Évaluation :

Gave me a smaller truck that's is the same price as the bigger one they put a hold on my card didnt give me the rest of the money back I didnt use

James Y.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN C.
Évaluation :

I rented a two wheel tow dolly that I needed to get a vehicle off the highway . The gentleman that set me up with the unit was very nice and helpful however that is not were my overall experience ended. The tire strap on the passenger side had been cut off at least a foot shorter than the other side. It was not long enough to strap the tire. By brother came and contacted a tow truck to get the truck off the road. I contacted uhaul roadside and let them know what was ring and they told me to tell the location when I returned the dolly. The location first told me I would get a 10 percent discount snd acted as if I was making it up. I of course contested because I could not use the unit at all and showed the attendant the text I made to uhaul roadside assistance. She showed the manager again and then came back and told me they would call me later. I never received a call.

PAMELA B.
Évaluation :

In & out. The process took only 10 minutes. Truck was was good on gas. Great customer service. Thank you

James W.
Évaluation :

Le client n'a pas laissé de commentaire.

Abigail R.
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Le client n'a pas laissé de commentaire.

BRIAN B.
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Le client n'a pas laissé de commentaire.

Chris F.
Évaluation :

I was charged more Then milage rate stated online. If the prices are different online verses walk- in store ,they may want to clarify that.

larry W.
Évaluation :

Better deal for the truck

Samantha H.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH M.
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Le client n'a pas laissé de commentaire.

Christopher N.
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Le client n'a pas laissé de commentaire.

RANJITH C.
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Le client n'a pas laissé de commentaire.

Perry W.
Évaluation :

Everything went very smooth with this rental and the service was great

Lynn B.
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Le client n'a pas laissé de commentaire.

BRITNY C.
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Le client n'a pas laissé de commentaire.

RANDALL B.
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The cargo area of the truck was dirty. We didn't look or notice until we started loading our things. There was dirt, and broken glass pieces.

Shauna S. | Expérience générale |
Évaluation :

I had my belongings in storage for 3 years. I was supposed to move out of state to teach for a year but it fell through and I ended up living with family. I wasn’t pleased that rent increased 2x in those 3 years and for what? It was also horrible if I needed to reach someone. Rarely was able to. Often when I did the agents were rude. I paid most often in advance a month or more and yet when I needed just a few more days to move my stuff out I was forced to pay a full month more and told there would be no prorated return. I literally paid an additional month for like 7 days before I moved out; an expense I didn’t need while trying to move into a new home.

James R.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul K.
Évaluation :

Le client n'a pas laissé de commentaire.

DANNY T.
Évaluation :

Le client n'a pas laissé de commentaire.

Justin W.
Évaluation :

Communication of what is happening and when. Upon returning the unit, I was simply asked did I pay card or cash and since I paid card I was good to go. I took it on faith that I was going to be charged the right amount for the mileage used. If checking a unit in is going to be handled as the guy accepts the key at the parking spot, I would say a mobile device should be used to complete the transaction and provide a proper receipt.

JAMES H.
Évaluation :

Le client n'a pas laissé de commentaire.

Tucker W.
Évaluation :

I returned the tank full and was still charged

JACK P.
Évaluation :

Le client n'a pas laissé de commentaire.

Jacqueline F. | Expérience générale |
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I couldn't have asked for anything more.

Anthony K.
Évaluation :

Le client n'a pas laissé de commentaire.

BECKY H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

HOWARD H.
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Le client n'a pas laissé de commentaire.

Kenneth K.
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Strap to hold tire on ramp cut and to short. Great piece of equipment, did exactly what was asked if it.

THERESA W.
Évaluation :

My reservation was canceled without my knowledge and there was no compensation for it. I had to call myself and inquire of my reservation and was initially told no trucks were available of the size I wanted and if I wanted a bigger truck I'd have to pay the difference in fee. I was then told by another U-haul rep that there was a program that I'd get $50 credit if my reservation was canceled due to a U-haul lack of equipment but I never got that as the rep I was transferred to and store manager didn't know about this. Store manager (that helped us) was not very friendly either. Just disappointed with the overall experience.

Mark C.
Évaluation :

Le client n'a pas laissé de commentaire.

sue E.
Évaluation :

Le client n'a pas laissé de commentaire.

jacqueline F.
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Le client n'a pas laissé de commentaire.

Tim P.
Évaluation :

maybe need more help at front desk. took a while to check out.

James H.
Évaluation :

I turned in the truck a day early. Apparently the guy at the desk forgot to “check me in” I was called the next day for a missing truck which I had parked at the return location. Went inside turned in keys watched him fill in my info. And marked it as returned on the uhaul website and somehow it was not checked in?

KENT B.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES M.
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Le client n'a pas laissé de commentaire.

Rebecca M.
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Well I tried to call before I went to pick up the truck and was on the phone for 15 mins and no one answered. It was a recording that they were assisting other customers. When we got there there were 2 people at the desk and I dont believe that they had any intentions on answering the phone.

DANNY H.
Évaluation :

Tried multiple times to make phone calls to this facility. No one ever answered. Ordered online which was smooth. However there was no customer service when we picked up the truck. Rude and very impersonal and very unprofessional!!

Alexis C.
Évaluation :

Gentlemen was very very friendly that showed me how to hookup trailer.

PATRICK G.
Évaluation :

Can't think of anything they could have done to improve the service

TIMOTHY F.
Évaluation :

Not charge for 2 days when I spoke to some one and told them we would have it back by 5pm . Absolutely ridiculous

Gerald W.
Évaluation :

Le client n'a pas laissé de commentaire.

Troy B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Travis R.
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Le client n'a pas laissé de commentaire.

Andrew B.
Évaluation :

Le client n'a pas laissé de commentaire.

Alana V.
Évaluation :

I set the pick up time for 12pm to pick up a 20' truck, and I have the e-mail to show it. When I got there I was told that I wasn't supposed to pick up the truck until 1:45 and a woman had the truck and wanted to keep it 3 days longer. There was no guarantee that she was going to show up on time with the truck so I had to get a different size truck. I didn't have much of a choice other than to get a different size truck. I HAD to move my stuff out that day and needed the truck at 12 like I originally scheduled.

David G.
Évaluation :

More people working there

Shawn D.
Évaluation :

I brought back a day early and did not take off a day on my bill. Brought back washed and full of gas too

lori O.
Évaluation :

Le client n'a pas laissé de commentaire.

John H.
Évaluation :

The cabin of the truck heavily smelled of cigarette smoke.

DIANNA D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Katharine D.
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Le client n'a pas laissé de commentaire.

Ernest W.
Évaluation :

Stay open till 9pm

greg W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ANGELA S.
Évaluation :

Reserved online 9ft van they gave my a big box truck Asked them way said I don't know. Truck box was dirty and I had to sweep it out before I could even use it.

DEBORAH W.
Évaluation :

Le client n'a pas laissé de commentaire.

LISA T.
Évaluation :

Customer service was great. However, my uhaul door would not closed. When I got the truck and drove off excited to be moving to my new home. The door was open. I was not able to close the door at all during my move. When I return the truck the representative struggled to get the door closed. I was afraid I would loose my fingers trying to shut the door. I was not satisfied with the quality of the drunk.

Nalini N.
Évaluation :

Le client n'a pas laissé de commentaire.

Joy T.
Évaluation :

Le client n'a pas laissé de commentaire.

CHARLENE P.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT M.
Évaluation :

Le client n'a pas laissé de commentaire.

David C.
Évaluation :

The vehicle horn did not work The cruise control did not work The info button for mileage & miles to empty did not work so I could not tell how many miles I had left until I needed to fill up

TRACY M.
Évaluation :

I was not told I would be charged $25 for cleaning and was not told about after hours fees to drop off. I will not rent from you again due to this and having $45 extra taken from my account that I was not expecting.

SCOTT J.
Évaluation :

I feel like i was overcharged and the person explained it to me told me I would only be charged what he charged and that the initial purchase was a temporary hold. So far theyve just kept all the money. Not sure why I was charged for an extra day when the initial purchase covered the 2 days. Misleading and rediculous!

DWAN E.
Évaluation :

Not one thing. The associates were helpful and courteous, and the Cargo Van drove like a dream.

Benjamin H.
Évaluation :

Le client n'a pas laissé de commentaire.

ERIC M.
Évaluation :

Le client n'a pas laissé de commentaire.

Sylvester N.
Évaluation :

Thanks for discounts and kindness

Catherine W.
Évaluation :

My complaint is not with the pick up location vender. My complaints are about UHaul.com. These men were just doing their job. They felt the brunt of the poor rental process.

Josiah C.
Évaluation :

Actually keep the reservations that people make so they don't have to scramble around at the last moment in the middle of an already very stressful time!

JASON M.
Évaluation :

Le client n'a pas laissé de commentaire.

douglas F.
Évaluation :

Awesome treatment I am amazed you treat customers for a little trailer like this!! So excited to thank you for this experience

ARTHUR T.
Évaluation :

Tha man was very friendly and helpful !!!!

Marc K.
Évaluation :

Le client n'a pas laissé de commentaire.

Stanley S.
Évaluation :

Air conditioner was not very cold

Dakota H.
Évaluation :

Le client n'a pas laissé de commentaire.

Tammy D.
Évaluation :

The 26 ft truck seemed very difficult to steer and they were not that interested in what he was telling them,

robert B.
Évaluation :

At $20 a day for a 5x8 cargo trailer, this is a great value.

THOMAS B.
Évaluation :

The manager and coworkers were very helpful and polite each time we were in to buy boxes and also picking up the trailer.

Stephen C.
Évaluation :

Reasonable and quick and easy couldn't ask for more than that

Bernard W.
Évaluation :

Le client n'a pas laissé de commentaire.

SYLVESTER N.
Évaluation :

Le client n'a pas laissé de commentaire.

Pamela B.
Évaluation :

Le client n'a pas laissé de commentaire.

DENNIS H.
Évaluation :

I requested a two wheel moving cart. When I showed up to pick up my rental truck I was told they had no two wheel moving carts. I had several pieces of heavy furniture and a washer to move down a flight of stairs. I had to locate a store that sold two wheel carts and then go an buy one! That added approximately 1.5 hours of extra time to my move. That was the only bad moving experience: however, it was a bit of a heavy hitter!

Jeffrey E.
Évaluation :

The location is terrible as the "enter" portion is right after an overpass. The "exit" is easier to find so people come in that way and the facility bottlenecks with several people dropping/picking up. My truck bed had not been swept. I received two dolleys I didn't ask for laying in the bed, so I had to tie them up myself. The cabin was dirty. People's hair on seats. Freshly spilled cola in holder. Half-filled water container under seat. It's like they just got it in and sent it out without inspection. I asked they guy at the counter how many miles I could drive on a tankful of gas. He had no clue and could care less. The truck itself, not including cleanliness, was fine. Less than 10 mpg on the highway.

JEROME W.
Évaluation :

Pulled in and it seemed they had quiet a few trucks being returned. I walked around the corner and handed my keys to a gentleman who appeared to be taking the returns. Return process not very structured.

Steven C.
Évaluation :

Le client n'a pas laissé de commentaire.

Justin P.
Évaluation :

Zachary was very professional, knowledgeable, and had a positive attitude. He is a great asset to the team. I will definitely be back. Thank you.

Marva S.
Évaluation :

Le client n'a pas laissé de commentaire.

Marva S.
Évaluation :

Le client n'a pas laissé de commentaire.

COURTNEY E.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM M.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen B.
Évaluation :

Very friendly, quick service, excellent overall experience

Kimberly J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

sheneitha m. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Della G. | Expérience générale |
Évaluation :

Everything was great except I noticed what I believe to be mildew on some of my stored items. So far It has come off I believe except for on some pillows. Obviously the humidity control was not up to par in the actual storage units but for the most part my things were stored safe in a place all summer. Pretty happy with my experience.

Thomas M. | Expérience générale |
Évaluation :

The staff here are amazing! They go above and beyond to help with any issue or to answer any question. The facilities are well maintained as well as the equipment. This place and the people working here are all top notch!!!

pauletta t. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kathleen M. | Premières impressions |
Évaluation :

I give a 5 star rating because of your experienced professional staff member Todd!!! I look forward to working with him in the near future

MARK W. | Expérience générale |
Évaluation :

Highly recommend U-Haul Storage!

Carmen R. | Expérience générale |
Évaluation :

Had an issue with access cards not working. According to staff their "system" was not allowing us access to the facility on several occasions. Therefore we could only access our storage when the facility was open so that staff could let us into the facility. Not very convenient.

Chris B. | Expérience générale |
Évaluation :

Storage was clean and the workers in the store were very helpful overall a great experience and i would highly recommend to all my family and friends!.

christina t. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

tatyanna j. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Terry E. | Expérience générale |
Évaluation :

They charge to much money all uhaul is want your money hungry

Jeremy W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Lisa W. | Premières impressions |
Évaluation :

Everyone was very friendly and helpful. They were even able to switch my storage unit last minute with no problems!

Rex S. | Premières impressions |
Évaluation :

After moving my mother from OK 1/1/2020, we needed to store her belongings for a couple of weeks. The unit had to be swept out as we waited. Covered in debris and broken glass. Not clean at a all.

tina m. | Expérience générale |
Évaluation :

I always use U-Haul for all my moving and storage needs. Location on Wabash in Terre Haute IN is the best.

jonathan M. | Expérience générale |
Évaluation :

Love this place

Roger C. | Expérience générale |
Évaluation :

Great facility. Storage, truck & trailer rental/drop-off, moving supplies all available. Staff was helpful & friendly. Would use them again and recommend to anyone needing storage!

cindy g. | Expérience générale |
Évaluation :

Recommend De-Icer or sand in front of rental units. Gutters drained right in front of units and getting to my unit (113) was treacherous. Nothing but a solid sheet of ice! Staff awesome, place clean!

sean t. | Premières impressions |
Évaluation :

The units were not that clean and it looked like there is mold in one of the 2 units we rented

Terry E. | Premières impressions |
Évaluation :

Uhaul truck broke down twice i had to pay 2 rooms at motel bad experience overall.

CHARLES L. | Expérience générale |
Évaluation :

all waz fairly well till I found a dead rodent and the hole it ate thru to my locker, im hopin it didn't eat up my stuff and I wont know till I open EVERYTHING up will I? lockerz r 2 expensive alzo

pamela e. | Expérience générale |
Évaluation :

Wabash location has a great crew. Nice bunch of folks, very helpful & friendly.

pamela e. | Premières impressions |
Évaluation :

Everyone was so very helpful. Great group of folks to work with.

Betsy M. | Expérience générale |
Évaluation :

The staff was extremely helpful

Kathy s. | Expérience générale |
Évaluation :

Our family selected this storage facility because it offered a climate controlled unit. It was comforting knowing that our belongings were safe. The staff were very friendly and helpful.

Sonia N. | Expérience générale |
Évaluation :

I went into the store in person and made a reservation for a 10 by 15 storage room. Went over few days with my items to sign the lease only to be told, sorry all rooms have been taken.

Emma r. | Expérience générale |
Évaluation :

Super easy to work with

JAWAUN T. | Expérience générale |
Évaluation :

I was never able to get in contact with the store directly. It took me 2 weeks to let them know I had moved out of my storage.

olivia a. | Premières impressions |
Évaluation :

I moved half my things in at 6:30pm the doors to the storage building were propped open. I came back at 8pm, after the store closed. The door was still propped open. Someone should really be checking

BECKY S. | Expérience générale |
Évaluation :

.

Gesila H. | Expérience générale |
Évaluation :

Although the roof had a leak and I lost a kitchen table and a love seat sleeper sofa, the unit was great. Thank goodness I had paid for insurance to cover any damage.

Nancy R. | Premières impressions |
Évaluation :

Very nice facility. Good service.

LINDA C. | Expérience générale |
Évaluation :

I have moved several times and have used this UHaul facility not only for transportation but also storage. The staff is nothing less than exceptional. Also friendly and helpful.

roxanna s. | Premières impressions |
Évaluation :

The guys there are wonderful

jennifer s. | Expérience générale |
Évaluation :

Was very friendly

John T. | Réservation |
Évaluation :

Excellent

Viola C. | Expérience générale |
Évaluation :

staff was wonderful especially lia . she is wonderful was disappointed to find my couch had been ruined and completely covered in mold after just 2 months in the unit so now im without a livingroom s

Brittany H. | Expérience générale |
Évaluation :

This place was rude, dirty, took more money out of my account after just paying my unit bill. They took forever to return the money. Then there were roaches in my unit. So i hd to throw away alot.

Alexa M. | Expérience générale |
Évaluation :

I ended up getting mold on all of my furniture, which resulted in me throwing away my couch and mattress. The staff was always wonderful, but I would never ever store my things there again.

Michael W. | Expérience générale |
Évaluation :

One complaint is that I used the app to rent a truck, and I was supposed to be able to use the app to check-in, but when I finished I had to go inside and wait in line for a key, seemed pointless.

Courtney e. | Expérience générale |
Évaluation :

Thank you for your help.

katie c. | Réservation |
Évaluation :

Customer service was great

Stephen W. | Réservation |
Évaluation :

The staff was very friendly, courteous, and helpful. Moving is always a hassle but they made the process much easier.

Aaron B. | Expérience générale |
Évaluation :

Everything was great. I was due a refund and it was back on my card within an 30 minutes.

Megan H. | Expérience générale |
Évaluation :

The facility is very clean and secure. The staff was great. The only complaint I have is there is no lighting in the actual storage units.

jennifer H. | Expérience générale |
Évaluation :

The staff at this location were helpful and accommodating, but the inability to reach anyone by phone was an issue! Also, one of our units was wet when we moved out. Helpful staff is the ONLY ok part.

Nick G. | Expérience générale |
Évaluation :

Need to find different staff

Non reviews have been submitted for this location.

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