Évaluations des clients U-Haul Moving & Storage of The Emerald Coast

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of The Emerald Coast

Cote générale :

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Dale P.
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Le client n'a pas laissé de commentaire.

JONATHAN H.
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Great customer service. HIGHLY RECOMMEND this location!

Angelique J.
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Le client n'a pas laissé de commentaire.

Craig M.
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Le client n'a pas laissé de commentaire.

Joseph R.
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Le client n'a pas laissé de commentaire.

Raymond T.
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Nothing everything was perfect.

Raymond T. | Premières impressions |
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Le client n'a pas laissé de commentaire.

George S.
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Very easy drop-off with lots of maneuver space.

TRENT P.
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When asking a customer for help you should knock some of the price off. Considering that I went 2 hours out of my way

Stephanie R.
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The old location on Beal Pkwy has always been my go to spot. I'm very please with your new location. It was very pleasant working with your staff at the new location.

Candy R.
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Le client n'a pas laissé de commentaire.

THOMAS H.
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The return location was also a gas station and they did not have room for our 15' return, so we had to take it to a different location - not far away, but would have been good to know and saved us some time had we been advised in advance.

Jason J.
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Le client n'a pas laissé de commentaire.

Rick M.
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Very helpful and made the process easy

Samuel H.
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Do not allow a crude rude person like Daniel Wade check in equipment or work without adult supervision. Among my many complaints was the $16 charge for a 1 minute sweep of a small amount of soil that he did while I was gone to get my broom. I rent a lot of trucks and trailers and all the other companies appreciate my business, Mr Wade assured that I will never use or recommend U-Haul again.

Sarah M.
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Lights in the parking lot would help a lot for hooking up trailers after dark!

DANNY W.
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Great staff!

Gail K. | Premières impressions |
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Le client n'a pas laissé de commentaire.

KEVIN H.
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Patrick at this location was amazing!! Wonderful customer service!!

Quinton B.
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Customer service was good despite them taking a long time to get me my rental.

Bayard M.
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Le client n'a pas laissé de commentaire.

JAMES W.
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Le client n'a pas laissé de commentaire.

JON B.
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With covid concerns, clean the vehicle better.

Roger J.
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Great location and great price. Very easy to get in and out of with everything you need to move. The service was great and fast. I will be using this location again.

JIMMY E.
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Very helpful

Jose M.
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Le client n'a pas laissé de commentaire.

ROBIN W.
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Le client n'a pas laissé de commentaire.

WALTER B.
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Le client n'a pas laissé de commentaire.

Alexander M.
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Super friendly workers was in and out with no complaints

Charis B. | Expérience générale |
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The issue I had was that my unit was all the way in the back on the far wall and the closer doors leading to my unit were always locked therefore I had to enter near the office and walk with my items a few at a time because there were never any carts available

CHERYLL F.
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Please see comments from check in.

Alejandro D.
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Jonathan was very helpful. I returned the rental when there were several customers at the place and he juggled all of us quickly and courteously.

Craig M.
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none

JOSEPH F.
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Le client n'a pas laissé de commentaire.

lynn Z. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Heidi R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

MICHAEL R.
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Will be even better than 5 stars after they complete movement into new facilities.

Paul G. | Expérience générale |
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Not even one issue in 5 months. Very clean. Safe. Would recommend them big time.

Stephen H.
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Le client n'a pas laissé de commentaire.

gregory r. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Mitchell K.
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Le client n'a pas laissé de commentaire.

Jeffrey C. | Expérience générale |
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only complaint was only one employee working...if 2 or 3 customers showed up at same time the wait was 30 minutes to get services. Maybe need two stations and better staffed

Charles M.
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Dan was extremely helpful and professional. Very knowledgeable.

Michael W.
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Le client n'a pas laissé de commentaire.

Richard T.
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Lower cost per mile. I could see charging same as federal mileage .57 cents.

Jamie S.
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More specific with which building entrance. Over all was very easy and great service!

Thomas P.
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Le client n'a pas laissé de commentaire.

Jimmy E.
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Everything flowed very well

Michael D.
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Once again. Had to go to drop off at a location. Arrived and they told me that I had to drop off at another location. A big waste of time with running around.

lea P.
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Everyone was wonderful and very helpful. Only problem, went to storage unit later that night and couldn't get in. Never got a code for the door, thankfully someone was there and helped me.

Nicholas B.
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Le client n'a pas laissé de commentaire.

Connie P.
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Le client n'a pas laissé de commentaire.

Kevin B.
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Rented a cargo trailer. Was not clean or swept. Some dirt and leaves inside the trailer. Not so impressed. Also tail lights checked out onsite but once out on the road had some problems with left tail and stoplight. Pickup site itself was clean and employee was excellent

Lanny C.
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Le client n'a pas laissé de commentaire.

jan a. | Premières impressions |
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Dan was pleasant, helpful and professional. Made it very smooth!

Larry M.
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Le client n'a pas laissé de commentaire.

JACK P.
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Great customer service!

Rick H. | Expérience générale |
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Excellent service by your employees, especially Matt Cole. He answered all of my questions and gave me the secure feeling that your company cares about me and your customers. Your facility is fantastic! It will be huge when complete! If I ever need to store anything or move anything, Uhaul will have my business! Thank you!

FRANK H.
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Le client n'a pas laissé de commentaire.

NATE M.
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The only problem: I was referred by their other store a few blocks away by the Manager. Manager said if I went to the “new” facility, they are running a 1/2 special for a 6x12 trailer. Well...Mr Dan (who apparently owns both stores) didn't see it that way and charged me full price even though I told him what staff at the other store said. I needed a trailer bad for a cross country move so I was stuck.

chris O.
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It is a new location and think all will be good soon but the checkout counter was not good at this point.

CRISTA D.
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Very prompt and polite

TERRANCE W.
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26 ft truck front end was not in alignment and the clerk had me put my car on an off two tow trailers. Was going to make us do it a third time and my wife exploded. Put us 3 hours behind our 10 hour trip. .

RICHARD B.
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The absolute worst aspect of our move was the lack of ability to contact the local dealers (in both Ft. Walton Beach FL and Grand Junction CO). It was almost impossible. Many of our problems could have been identified and resolved much quicker and easier had I been able to reach the local dealer. Virtually every phone call ended up going to a corporate service center that resulted in a long wait (5-20 minutes). And when I did reach someone invariably they they didn't have knowledge or experience with U-Boxes. Most everyone I communicated with was polite and tried to be helpful, but this resulted in at least 3-4 hours of phone time (including wait times). But, the price was good and our move (FL to CO) is now complete and only one item was damaged.

Evan F.
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Le client n'a pas laissé de commentaire.

James H.
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Not enough staff or cashiers. Staff was excellent but could not handle volume of customers in a reasonable time. Horribly slow had to convince them to help me with more creative methods.

WILLIAM H.
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Great staff

Les L.
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Le client n'a pas laissé de commentaire.

SAM W.
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Trailer was dented and scratched in multiple places without any stickers marking damage

Tracy M.
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Would like to come in and speak to the general manager about the roaches the storage unit I rented from Uhaul gave me roaches. I expected a call from the GM but it was completely ignored I'm highly upset, how do you promote a temp controlled unit and roaches are getting in?

KARSON L.
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Honesty the staff was friendly knowledgeable and polite, both the lady in the morning and the gentleman in the evening went well above and beyond to make this an easy painless experience. I would definitely recommend, and definitely would return again.

Dan B.
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Worst drop off experience ever!!! In route, a text was sent to me with no explanation changing my drop off location. Made three phone calls trying to find out what was going on. All three phone calls had rude attendants . On the third call, finally, the attendant said my contracted place didn't have room so basically too bad! When I went to drop off the trailer at the new texted location, they told me they had no room, so I had to go to yet a third location. Terrible!!!!! Like my time is not valuable???? Your system needs help!!! If I ever need a trailer again, I hope there is an alternative!

Alonza M.
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Reserved a unit weeks in advance online showed up to the location day of move in expecting to unload my rental truck. Not only was the unit that i had reserved NOT Honored but no unit similar was available forcing me to opt to a different location and have to pay A Higher price than What I Reserved. Would not recommend planning storage here.

Sammie W. | Expérience générale |
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There is only one employee working this large building and lot. Spent most of my time in Lin waiting waiting and the computers a never work, they don’t take cash, no place to load and unload besides small doors in the back of an alley, no night hours to have access to your units. I dodn’t Set up auto pay, but one of the employees decided to added it in my second month without my permission. I will never use this location again. You need more employees and help at this location! Ridiculous! The manager there is very rude as well. Daniel is slow, but did have a good attitude.

lynn Z. | Premières impressions |
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Hats off to Corte and Jonathan!!! Best employees ever!!! They helped me so much trying to get things arranged and worked out with my move. They went beyond the call of duty to help me and to make things go smoothly!!! These two employees need recognition for their hard work and helpfulness. .

lynn Z.
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Jonathan and Corte and this location went beyond the call of duty!! Please let them know how great they are!!!!!

Brenda H.
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Le client n'a pas laissé de commentaire.

ARDELLE B.
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The vehicle was adequately clean, but it had cigarette ashes on the counsel. Received a run-a-round regarding our tax-exempt. However, telephonic customer service was awesome and so was a female staff member at the store.

Stuart P.
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Worked great

Robert T.
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Le client n'a pas laissé de commentaire.

Maury S. | Expérience générale |
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We are a military family that moved to the local area and used Uhaul at the old Kmart location to store our home contents while waiting on a rental home in the area. When we moved in, they put us towards the back of the building (told us we could use the back doors to move in and out of) and three weeks later when we went to move out the back doors were locked and blocked, and the only way to move everything out was through the front, although we were told by Uhaul workers that we were "not allowed" to use the truck bays to load our vehicle, or use the large doors. We were told to use the "entrance" doors, that do NOT function correctly and were locked most of the time. IS THIS WHAT YOU CALL USER FRIENDLY?! I will make sure I explain to EVERY military family in the area where NOT to store their things while in transition. Uhaul made our moving experience even MORE difficult than it already was, if that was even possible. I would give zero stars if I could. On top of all of this, the staff at this location was less than helpful (except for Pat).

Jemsy O.
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Counter rep was very knowledgeable and helped me getting checked in. One thing I noticed was that the truck smelled like cigarettes, it wasn't too overwhelming.

Perry H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Dale R.
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WE WILL NEVER USE U-HAUL AGAIN, WE HAD A PROBLEM WITH OUR SERVICE CALL CORPORATE TO HELP GET ANSWERS AND THEY WERE ALFUL PLEASE DO NOT RENT ANYTHING FROM THIS COMPANY!!!!!!!!

William M.
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When I was picking up the unit there were issues with computer and it took over an hour thirty minutes to get me out the door. The staff at the location did the best they could with little support from corporate. You need to come up with a back up system to meet customers needs and time frame. You can input information later especially since I had already paid online.

Pierre B.
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Only 1 person working here. Extremely slow service. Took about 20 mins from the time I walked in the door to actually walk out with keys. When I turned the truck in it was again about 20 mins before someone made contact with me who then told me to just leave it there.

Marvin B.
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Dan Wade did a great job in providing service, getting me out the door and on my way quickly.

Zacheriah H.
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The drop off location we came to was full so they told us to go somewhere else so we did. We ended up waiting for an hour in some parking lot with our toddler in the car. Absolutely Horrible, would not suggest to anyone!

Mary S.
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I WAS THERE FOR OVER 2 HOURS TRYING TO GET THE TRUCK RENTER,THE MAN THERE WAS SO DUM, HE TYPED WITH ONE FINGER i HAD TO KEEP GIVING HIM MY INFO OVER AND OVER BECAUSE HE KEPT PUTTING IT IN WRONG, THEN HE COULD NOT WORK THE PRINTER HE KEPT GETTING THE PAPER JAMED AND DID NOT KNOW HOW TO GET THE JAMED PAPER OUT, SO i WENT BEHIND THE COUNTER AND UNJAMED THE PRINTER FOR HIM TWICE FINALLY HE SAID JUST GO ON AND TAKE THE TRUCK WHICH WAS THE WRONG SIZE i HAD REQUESTED . SOME KID ABOUT TWELVE YRS OLD WAS TRYING TO HELP HIM HE TOOK THE KEYS OUT AND PUT IN THE TRUCK AND WALKED AWAY NO HELP WITH THE SEAT OR THE MIRROS EVEN AFTER i ASK HE HAD ABOUT FIVE PEOPLE WALK OUT WHILE i WAS WAITING, HE KEPT TELLING THEM IT WOULD BE ABOUT AN HOUR BEFORE HE COULD HELP SO ALL OF THEM LEFT BUT ONE AND WHEN i LEFT i HAD NO PAPER WORK NO RECIEPT FROM MY CHG CARD NOTHING. WHEN i TURNED THE TRUCK IN THE LADY CHECKED ON LINE AND FOUND THEY GAVE ME A TRUCK THAT WAS ALREADY RENTED TO ANOTHER MAN. SO THIS WAS A TOTAL DESASTER AND YOUR MAN HAS NO KNOWLEDG OF WHAT HE WAS DOING.i HAVED RENTED SEVERAL TRUCKS FROM YOU AND NEVER HAD TO GO THROUGH THIS. i HAVE TO RENT AGAIN WITHIN THE MONTH BUT WILL NOT GO TO THAT LOCATION. HE NEEDS TO BE FIRED TO SAVE YOUR BUSINESS. MARY SPENCE 850-585-6042 249 ECHO CIR. FT WALTON BCH FLA 32548

Perry H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Rodney J.
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Le client n'a pas laissé de commentaire.

David K.
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Le client n'a pas laissé de commentaire.

william A.
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wonderful experience the rep there was great Thanks

William D.
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Le client n'a pas laissé de commentaire.

Daniel L.
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The truck had a weak battery. When I turned it off, at the storage unit, it would not restart. Fortunately, I had a battery charge/start device in the belongings I was loading.

Lana H.
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Dan & Jonathan were very nice and helpful.

James S.
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Le client n'a pas laissé de commentaire.

David G.
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The location was woefully understaffed. There was only one person working, and he was responsible for checking equipment in, checking equipment out, leasing new storage units. Just to pick up my trailer took almost 45 minutes, and there were only 2 customers in front of me.

Ronald P.
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The text message said to drop off at one site and they sent me to another site 3 miles away.

James B.
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I had prescheduled my drop off on-line AHEAD OF TIME to be at a UHaul drop off center a few miles from my location. When I arrived, they indicated that they could not take my drop-off because they were full; and then diverted me to another location THAT I WAS NOT FAMILIAR WITH to drop-off the truck. WORST MOVING EXPERIENCE EVER.

Jay S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

terry S.
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Le client n'a pas laissé de commentaire.

Travis P.
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More employees. The guy working there had to service a few people at the same time.

Gabriel S.
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One tire was flat upon pickup but wasn't noticed until loaded. Chains had to be adjusted once loaded because they weren't installed with drop from load in mind. Employee gave misinformation about being able to pickup trailer for empty weight ticket and wasted my time. I thought the manger would like to know but couldn't get through on a direct line because of poor telephony practices at company. So I drove to the manager's location to politely inform her and she routinely interrupted me and seemed interested in feedback that could alleviate anyone else's time being wasted. She was arrogant and rude.

GLENDA K.
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Can't wait for this location to be completed so there will be easier access to our storage unit. Overall location is awesome!

Bryan T.
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Le client n'a pas laissé de commentaire.

Dominic D.
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Le client n'a pas laissé de commentaire.

Pamela C.
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Le client n'a pas laissé de commentaire.

Bryan T.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

Teri C.
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Uhaul was great, but the moving companies that are attached to your good name, are not as great. They should be screened and make sure they can actually do the job. I have to make a second 6 hour trip because of this.

DON W.
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Le client n'a pas laissé de commentaire.

Paul G.
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Johnathan made the move in great.

NADIA E.
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Le client n'a pas laissé de commentaire.

WILLIAM A.
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Le client n'a pas laissé de commentaire.

Paul G. | Premières impressions |
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Your offering is the best. It fits our needs perfect and at a reasonable price. Thank you

Pamela C.
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Maintenance on vehicles!

Mark S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Maury S. | Premières impressions |
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Pat was very helpful and took the extra effort to make sure we were taken care of. He is an asset to Uhaul.

Paul G. | Premières impressions |
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Awesome

MIKE P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

TROY W. | Premières impressions |
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Mrs. April & Her Crew was Awesome..!! Thanks Again for the Great Service.!

elvis s. | Premières impressions |
Évaluation :

Ms.Mary was awesome and extremely helpful.

Non reviews have been submitted for this location.

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