Le client n'a pas laissé de commentaire.SHAYNE H.
Customer Reviews for U-Haul Moving & Storage of The Emerald Coast
Pour nous contacter
Fort Walton Beach, FL 32548
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JEFFREY S.
Staff was always friendly. Hallways were always clean and clutter free.Raymond T. | Expérience générale
Le client n'a pas laissé de commentaire.elvis s. | Expérience générale
Le client n'a pas laissé de commentaire.Derek D.
Very goodLAWRENCE B.
Personnel amicalDAVID M. | Premières impressions
Le client n'a pas laissé de commentaire.pattrick o. | Expérience générale
Very Professional, friendly and very helpful in situations to kept you be a customerBRENDA B. | Expérience générale
I did 5-6 trips in-and-out of my storage room for the last month. It was easy. The security options were top notch. Returning unused U-Haul boxes was easy. I will use this company again ðŸ'ANGUS S.
Le client n'a pas laissé de commentaire.DAVID K.
Le client n'a pas laissé de commentaire.PERRY H.
Le client n'a pas laissé de commentaire.MOLLIE B.
Place a vending machine in the vicinity.Dwight W.
Le client n'a pas laissé de commentaire.Bruce M.
Was billed an extra amount when I dropped off trailer when I was told another price.STEPHEN L.
Le client n'a pas laissé de commentaire.ROGER G.
The employee who helped me was very rude and ignorant. She insulted my 30 years of experience in IT when I was having an issue with the uhaul app while uploading my DL. Dont understand why they REQUIRE Its customers to use their phone to rent an equipment and was told no exception although I was at the store. I am certain that not everyone has a smart cell phone with a camera. Also I was charged additional day although I retired the equipment within 6 hours. I was on the phone about 1 hour to correct the issue and that is highly unacceptable. For the second and final time I will never do business with uhaul again.ROBERTO R.
Wrong truck, wrong locationJerry A.
Le client n'a pas laissé de commentaire.Kayla T.
The associates that checked us out and in were awesome and friendly! 5 stars!!kirt W.
Le client n'a pas laissé de commentaire.scott e. | Expérience générale
Le client n'a pas laissé de commentaire.John J.
Le client n'a pas laissé de commentaire.Kristine L. | Expérience générale
Great customer service and equipment was clean and good working order. Dennis Guercio (President) Arista Builders Construction inc. 4 Muskogee Lane Destin ,Fl. 32541 850-516-5239 cell 850-517-6626 officeDennis G.
Le client n'a pas laissé de commentaire.KRIS D.
I used the mobile app to check in and it took 15 minutes...going to the counter would have been faster. Also, ordered a furniture dolly and it was not in the truck as was indicated in the order.Lisa J.
Le client n'a pas laissé de commentaire.STEPHANIE LEE R. | Premières impressions
Bring good quality trucks.ALI K.
I wish that "maybe" was an option for the question, "Would you recommend, this location" As I would, however prefacing it with my experience. The issues I have with this location is all employee / labor based. I understand it is an incredibly difficult time to fine help, and it really showed with some of the staff you have on site at this location. I was charged at pick up that the truck had a full tank of gas, it did not. It was almost 3/4 full. However, I did not say anything as I did not want to deal with the people at this location. A manager or supervisor at the counter inside, asked a person that works outside to pull the truck I was renting around. The person looked at the manager / supervisor and said, "I am to busy for that, and walked away" not impressive customer service.Michael R.
I did not get the equipment I had reserved, which was very disappointing and I had to wait an extra day to get a larger truck, which left me loading in the rain...that was awful. The larger truck was more difficult to drive and handle, no cruise control, etc. but this is not the locations fault. The location was friendly and helpful. Uhaul in general made my move a little more difficult.JASON B.
Gennie was awesome as usual at handling my complicated return situation with a truck n trailor. She handled it and kept me updatedDAVID K.
Wouldn't go anywhere else! Great customer service!WINDHAM P.
Le client n'a pas laissé de commentaire.Peter D. | Premières impressions
Everyone was super helpful, best truck rental In my lifeTAYLOR F.
GREAT EXPERIENCE FROM DAY ONE TO THE END!!!! Mrs. April and staff have been nothing but helpful, happy, " can do attitude ", provided useful info on movers / locksmith, tape/boxes etc…. Just on top professionally every time!!!!! KUDOSLUCILLE H. | Expérience générale
Staff friendly and professional. Wouldn't go any were else!Windham P. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT K.
Le client n'a pas laissé de commentaire.DAVID K.
Le client n'a pas laissé de commentaire.DAVID K.
Le client n'a pas laissé de commentaire.DAVID K.
This location is 2nd to none thanks to April, Gennie and Vanessa. Best customer serviceSHAWN C.
Vanessa found me a truck when everywhere else had noneDARREN M.
Gennie was awesomeDAVID K.
Had me in and out with my truck in no time. Great serviceDavid K.
Le client n'a pas laissé de commentaire.David K.
My favorite Uhaul location by far. The employees here are awesomeDemetrius S.
Wonderful serviceDAVID K.
Best uhaul experience. April, Gennie and Vanessa are always very helpfulDavid K.
Took their time and explained to me the details about my truck rental. Professional and knowledgeable at their jobs.DAVID K.
Always helpful and courteousDAVID K.
They go above and beyond to always make sure everything is ready for me when I get there. Greatest customer serviceDavid K.
The best uhaul location by farDavid K.
Le client n'a pas laissé de commentaire.DAVID K.
Taylor did a fantastic job installing my hitch, quick service and very professional checkout!Tracey W.
I was quoted 780 $for my last 20ft truck rental. They did not have a 20ft and offered a 27 at no extra charge but they charged me 1 000 $instead. This was a bait and switch at the counter. This is a terrible business practice. Not to mention the car transport had a re tread on it that blew less than an hour into the trip.Ronald C. | Expérience générale
Excellent location and great staff. Will use again!Windham P.
Le client n'a pas laissé de commentaire.ed b. | Premières impressions
All was goodSamantha L.
By far one if the most friendly helpful staff and companies in both locations I have ever met.will always be a loyal u-haul customer. April is always a pleasure .LAVANTE H. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLES H.
Le client n'a pas laissé de commentaire.KERRI L.
Le client n'a pas laissé de commentaire.Lila C. | Expérience générale
Outstanding service.Michael F.
Both ladies who helped me were great! Thank you for an easy and comfortable experience!DESEREE Z. | Premières impressions
Le client n'a pas laissé de commentaire.STACY A.
Great service and nice clean truck for moving, I'll use again if needed.Jim D.
Le client n'a pas laissé de commentaire.KANE C.
The trailer was dirty inside. But the biggest issue was with the lights. I had no running lights, and when traveling at night, it became dangerous.NANCY D.
Le client n'a pas laissé de commentaire.RYAN H.
I checked in on line and it took not even 5 minutes for me to be in the truck and driving. Easy and fast! Service person was friendly and courteous.SHERMAN E.
Quicker Customer service. Was slow on checking out. Also on your web page let people know you use 2" ball for the trailer, my 2-5/16" was to big which then had to purchase one.MICHAEL M.
Le client n'a pas laissé de commentaire.Margaret P.
Quick and easy return! Exactly what is needed in this fast paced world! Can't say we have any suggestions for improvement.Jeffery S.
The whole team did a great job of getting us setup with our rental!PAUL D.
Everything was done to a very high level and we were very pleased to do business with April, Vanessa, and Ginnie at the 200 Irwin Dr. location.Choctawhatchee H S.
Le client n'a pas laissé de commentaire.Colton A.
William was excellent when returning the truck. Kind, professional and made it easy!Kaveney A.
Staff was very friendly and helpful. Truck I rented on the other hand was in bad condition. Drivers side door was visibly damaged. Full extent was not known until it started raining in the middle of my move. Water dumped through the top and completely soaked my left side and then the seat, which in turn left me driving with drenched clothes.Joel G.
Staff seemed unaware of what was going on. I did mobile pick up but keys were not in correct location when I arrived. Took 30 plus minutes for staff to realize keys were hanging up at desk. I ordered appliance cart with strap and ask staff to ensure it was on truck, only to be given a utility cart although I paid for appliance cart. Returned truck later that evening, put keys in lock box as instructed, only to receive 7 missed calls in the morning as they claimed I did not leave keys on premises, but did not check box. Very poor customer service, even when not busy.Nicole M.
Le client n'a pas laissé de commentaire.Angus S.
Bobby our delivery person to our house from Flint MI was fantasticâï¸âï¸âï¸âï¸âï¸Jeffrey H.
Le client n'a pas laissé de commentaire.Derek F.
All employees were busy with other customers when I arrived so I used the 24/7 turn in and never went in the building or saw any of the employees. Exterior and lot looked well organized though.KARL S.
Le client n'a pas laissé de commentaire.Kenneth S.
Le client n'a pas laissé de commentaire.Justin B.
Le client n'a pas laissé de commentaire.JAMES M.
Beautiful &clean facility with very easy access.Kenneth S. | Premières impressions
Everyone is extremely nice and wants to actually help you. No one there is related but feels like they have known each other their whole lives. Really enjoyed my experience here.Christian L. | Premières impressions
Le client n'a pas laissé de commentaire.BRUCE H.
April was amazingTerry M. | Premières impressions
The manager was great helping us deal with an issueJOHN C. | Expérience générale
They are a modern facility that is in the process of further upgrading their facility.Walter P.
I rented a van for 5 days. Took it back and had to clean the floor of the van myself because they held my wife's wallet hostage until we done so.BOBBI JO L.
Restroom was out of order, plus there needs to be a waiting room where customers can sit while waiting during installations.ALFONSO B.
April and the supporting staff have amazing customer service skills. I am a long time customer and to see the same faces reassures me that the work environment is pleasant although perhaps stressful at times they never let it show. The low employee turnover rate is a sure sign of good management and careeer minded workers who want something about of life.ERIC P. | Expérience générale
No improvement needed. The service was top notch.ERIC P.
Je ne sais pasRandy L.
Le client n'a pas laissé de commentaire.Jeffrey S.
So far so good. Move was local from another storage facility. Loading and unloading covered was a BIG deal. Helpful folks and so far I am living the security here at this place. Guess time till tell if they can keep it up.lisa m. | Premières impressions
service was greatEDWARD G. | Premières impressions
The desk team was awesome and super professional!Brian C.
The young man who checked us in was very helpful and accommodating.Nicole D. | Premières impressions
The customer service is terrible! Improve; treat people with respect. I would never recommend this location to anyone. The people my wife and I told about our experience couldn't believe it.SHARON T.
Le client n'a pas laissé de commentaire.Curtis C.
We sat in the unloading area for over 20 minutes waiting for someone to come check us in like the sign says. Then we went in and someone stated they were on their way out. After another 10 minutes I had to go back in to get someone. Then the lady was rude. I still have not received a confirmation email of my drop off from them. Terrible customer serviceBRYAN B.
Vanessa was friendly knowledgeable and professional I really felt comfortable with the whole experience and she was very helpful getting me the right unit for my needs I would definitely recommend UHAUL to someone else. Clean and safe environment MelanieMelanie S. | Premières impressions
The staff were rude and unhelpful. They had bad attitudes.JENNIFER T.
Le client n'a pas laissé de commentaire.DAVID S.
Le client n'a pas laissé de commentaire.SCOTT P.
Le client n'a pas laissé de commentaire.ROBERT W.
Le client n'a pas laissé de commentaire.Peter B.
genny was awesomeDAVID B.
Le client n'a pas laissé de commentaire.ALLEN P.
I thought that u-haul should have given me a bundle price for two units..: $$$ costing me more money. When they didn't have the next size up. I was told that they didn't power to do anything like that.ricky m. | Premières impressions
Le client n'a pas laissé de commentaire.Damien A.
Le client n'a pas laissé de commentaire.STEFAN P.
Le client n'a pas laissé de commentaire.Tanquer D. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas L.
Le client n'a pas laissé de commentaire.Ben R. | Expérience générale
Le client n'a pas laissé de commentaire.Jose F.
Le client n'a pas laissé de commentaire.JEREMIAH R.
Le client n'a pas laissé de commentaire.CHRISTOPHER S.
Le client n'a pas laissé de commentaire.Scott T. | Premières impressions
Very satisfied. I was treated well by the personnel and will use this company again.Cory P.
Le client n'a pas laissé de commentaire.CHRIS J.
Le client n'a pas laissé de commentaire.Steven P. | Expérience générale
Never received a receipt for return. Was told to leave key in truck and they would send a receipt. Got a call next day that truck wasn't returned, then told they had it.CHERYL M.
Great experienceSteve S.
The storage facility itself was so extremely hot inside...if you want to move and pack all of your furniture into a million degree facility a million steps with tiny carts this is your place. Not to mention when I returned my uhaul truck they lost it and I almost got the police called on me for the truck not being returned.Holly H. | Expérience générale
Donna from U-Haul in Woodbury TN was very pleasant and helpful with the beginning of my trip.Gennie from the U-Haul storage in Fort Walton Beach Fla.was also very pleasant and helpful at the end of my trip...I have one suggestion...The steps should have lights.shelly j. | Premières impressions
Le client n'a pas laissé de commentaire.Christopher P. | Premières impressions
Prompt and easy servicetori w. | Premières impressions
Le client n'a pas laissé de commentaire.Wolf L. | Premières impressions
Wish there were more back-in bays for indoor unloading, had to wait for others to finish and pull out before unloading. Otherwise, all good!Thomas W. | Premières impressions
Gennie was great. Very knowledgeable and helpful.william m. | Premières impressions
Le client n'a pas laissé de commentaire.Jason W. | Premières impressions
If a ten (10 ) were possible I would rate.at 100.. Perfect +john b. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN P. | Premières impressions
Online return was a little hard for meTheresa E. | Premières impressions
I was one of the first to rent while construction was underway. However after construction onside was finished avoidable problems developed. Access to the loading dock was blocked. Often by employees on purpose. Employees wererude.wait times at the. Outer were terrible. Very poor management.constance T. | Expérience générale
Thanks for your servicesSherry W. | Premières impressions
Jenny was great the guys were greatjuan M. | Expérience générale
Staff and facility exceeded my expectations of a storage facility. Very friendly well maintained and timely.CORY M. | Expérience générale
Le client n'a pas laissé de commentaire.Matthew H. | Premières impressions
Le client n'a pas laissé de commentaire.Eric R. | Premières impressions
Poor customer service on your GM April's behalf; no staff available "on site" (meaning I didn't have to search for them); no one available to answer the phone (but they'll contact you numerous times and deny access to your unit because you don't have "the correct" lock). Very confusing system, most likely due to poor management.Kasady W. | Expérience générale
This store is new clean and the manager is experienced and flexible! 5*****Gabor F. | Premières impressions
Awesome owner!Rene G. | Premières impressions
Le client n'a pas laissé de commentaire.Keri S. | Online Move In
Honestly the staff and the facilities are amazing. I am so appreciative for all the help they have given me.JOSHUA W. | Premières impressions
This location not only provided exceptional customer service and friendlyLissette G. | Expérience générale
Le client n'a pas laissé de commentaire.Marcos P. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTIAN H. | Expérience générale
Le client n'a pas laissé de commentaire.Yvette S. | Expérience générale
Le client n'a pas laissé de commentaire.TYLER S. | Premières impressions
Le client n'a pas laissé de commentaire.Madrene G. | Premières impressions
It was warm for a climate controlled units. It's new and still under construction so I'm sure this will be worked out. April and Venessa were both very helpful and nice. April was very busy as it was Memorial Day weekend and she was busy, but still maintained a professional and kind attitude! The no is due to it being so warm in climate controlled units. It was clean enough and too soon to know how well it will be maintained. Thank you and I hope it works out for all! Good locationLucy H. | Premières impressions
Le client n'a pas laissé de commentaire.Stacy P. | Premières impressions
Exceptional service.tommy d. | Expérience générale
Le client n'a pas laissé de commentaire.RaeDel S. | Premières impressions
I believe his name was Tucker, but I'm bad a name remembering. He was amazing! Very polite, very detailed, and answered all my questions! He showed me everything I need to know plus some! The only thing he could not do, and this was not his fault, was set auto pay and give me 24/7 access. Account related. The prices a bit higher from my three storage units in Texas, but not to much that made me want to go somewhere else. MerciTony H. | Premières impressions
Le client n'a pas laissé de commentaire.Ashley W. | Expérience générale
The person who helped me this saturday morning was so helpful. She was super-fast, friendly, could not have provided better service.peter b. | Premières impressions
When it comes time to rent a another trailer I will rent through U-Haul very friendly and helpfulJAMES B. | Premières impressions
Couldn't have been any better!Craig M. | Expérience générale
The staff was very professional and helpful. I have used U-Haul in the past, but these folks are the best.John M. | Expérience générale
At my drop off location the manager April made everything go smoothly and was a huge help. Thanks for everything.Jeremy M. | Premières impressions
Le client n'a pas laissé de commentaire.Raymond B. | Expérience générale
multiple issues with the garage doors not functuoning. 7 to 7 access time is very inconvienient. would recommend moving it to 10pm.Brian C. | Expérience générale
Le client n'a pas laissé de commentaire.tommy d. | Premières impressions
Le client n'a pas laissé de commentaire.mary d. | Expérience générale
Le client n'a pas laissé de commentaire.KATHLEEN S. | Premières impressions
Your manager is unprofessional and has horrible customer service. If I was in Florida right now I would move my things somewhere else and I will NEVER refer anyone to this facility. GET RID OF YOUR MANAGERMollie B. | Premières impressions
Very nice young men helped me, I will def be back and send referrals! MerciShelly C. | Expérience générale
Le client n'a pas laissé de commentaire.John M. | Premières impressions
Great job Our rep was great to us Gooooo Dan!!JAMES L. | Premières impressions
I have never experience a worse storage unit facility in my life!!kelly b. | Expérience générale
Both times I went in the site was understaffed. Only one register and always a wait. I was called out about a problem with my unit and the person calling me was very rude. When I explained I was over 700 miles away and couldn't just come down and put my lock on correctly finally someone offered to lock it correctly. After I moved out I continued to receive phone calls and emails that my belongings would be auctioned. Who ever owns this facility really needs to do better with staffing and training.Jo H. | Expérience générale
Jay.is AWESOME..helpful beyond words..very professional and personable! We also love Tucker!Suzanne G. | Premières impressions
Yes the facility is brand new and is nice and clean, but that does not make up for everything that went wrong during our experience. First of all, we signed up to do mobile pickup of our U-Haul. This was supposed to be the faster, no-contact way for pick up, but my Husband still had to go inside to get the keys and it took longer than it needed to. Apparently they were supposed to put the keys in a lock box outside and they just didn't. Oh and when I say "They" I mean one man working at one small desk with one computer (in a giant room that could fit many other desk) trying to help everyone who is renting, returning, etc. On top of this only one of the loading door docks were opening while we were there so there was a line of people trying to load and unload there stuff and the parking lot is a disaster to navigate and feels like it's just a bunch of storage units thrown in the Kmart parking lot (because it is). When we went to get our stuff out of our unit we rented a truck from another location because we didn't want to support this location anymore. Hopefully they get better.Zachary A. | Expérience générale
Very helpful and professionalJimmy E. | Premières impressions
Le client n'a pas laissé de commentaire.colleen c. | Premières impressions
Le client n'a pas laissé de commentaire.Raymond T. | Premières impressions
Le client n'a pas laissé de commentaire.Gail K. | Premières impressions
Le client n'a pas laissé de commentaire.Heidi R. | Premières impressions
Dan was pleasant, helpful and professional. Made it very smooth!jan a. | Premières impressions
Le client n'a pas laissé de commentaire.Jay S. | Premières impressions
Le client n'a pas laissé de commentaire.MIKE P. | Premières impressions
Mrs. April & Her Crew was Awesome..!! Thanks Again for the Great Service.!TROY W. | Premières impressions
Ms.Mary was awesome and extremely helpful.elvis s. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!