Le client n'a pas laissé de commentaire.John L.
Customer Reviews for U-Haul Moving & Storage of The Lilac City
Pour nous contacter
Rochester, NH 03867
(Rt 108 & 125)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
We were very happy with the service. Reserving on line went very well. Thank you .DENNIS S.
Service was terrible, app was terribleJames S.
Both interactions we have had with rochester has been professional and friendly.Shain W.
Excellent service.BRIAN L.
Super professional and helpful. Chris and Team are amazing.RAYMOND M.
Le client n'a pas laissé de commentaire.Jereme P.
The store manager, Mr. Varney, and all of his staff were excellent to work with. Very helpful and knowledgeable, and accessible if someone needed help. I would highly recommend this location and it's staff.Jere S. | Expérience générale
Le client n'a pas laissé de commentaire.Mal S.
Le client n'a pas laissé de commentaire.SHAWN A.
Le service à la clientèle était génial. Easy pickup and return. My only negative comment was that whoever had the trailer before me didn't clean it. The uhaul rep swept it out and blew air on it so it was good after all. Thanks uhaul!VINCENT N.
Le client n'a pas laissé de commentaire.Glenn C.
Le client n'a pas laissé de commentaire.MICHAEL F.
Such a pleasure to deal with an establishment where the employees are friendly and genuinely helpful. I have limited experience with other u-haul stores but this one sets the standard for others.PAUL L.
Le client n'a pas laissé de commentaire.DOUGLAS R.
Very friendly highly recommend this location.THOMAS B.
Le client n'a pas laissé de commentaire.BRIAN E.
Le client n'a pas laissé de commentaire.RICHARD N.
Chris was a great guy.DONALD J.
I had no issuesBARRY E.
Need more staff.Denis C.
just keep up the GREAT WORK!!!Dennis P.
Paid $10 for an appliance dolly, and it was not included in the U-Haul when I opened the back of the truck. $10 wasted, would not recommend this U-Haul.Donnelly H.
There is very little parking for customers.JOHN N.
Le client n'a pas laissé de commentaire.CINDY D.
Staff was very nice and helpful both when picking up and dropping off, made for a lot less stressful move. truck had definitely seen some heavy use but was clean. if I could I would give 5 stars for staff and 3 stars for the condition of the truck.ERIC B.
Le client n'a pas laissé de commentaire.Christopher R. | Premières impressions
Lady there was fantastic! Extremely helpful. Had us on our way very quickly in spite of a blown fuse. She showed us where to find it and fixed it. Amazing staff. Cannot praise her enough! JimJAMES G.
I only have one complaint. We swept out the truck and were charged a $10 cleaning fee. When we picked up the truck the roll out ramp was covered in dry mud. We swept it off the best we could when we returned it. Other then that it was a great experience.Jeff P.
Le client n'a pas laissé de commentaire.KENNETH N.
Le client n'a pas laissé de commentaire.TAYT D.
Le client n'a pas laissé de commentaire.Jessica S.
Steve was very knowledgeable and assisted me the exact rental required for my need. Steve's assistance provided me one of the best and smoothest experiences at a UHaul that I've ever had! Je les recommande fortement.RONALD W.
Le client n'a pas laissé de commentaire.LYNDA M.
Check in was great drop off could have been better as there was a police officer there taking a report and we had to wait around for him to finish to check out but other wise it was a great experienceCHRISTOPHER D.
Chris the manager was attentive, helpful, and efficient. And friendly. A+JOHN K.
Le client n'a pas laissé de commentaire.MATTHEW S.
Great customer service at this location. Thank youWilliam D.
Le client n'a pas laissé de commentaire.Douglas L.
Le client n'a pas laissé de commentaire.KRZYSZTOF K.
Somehow let customers know that you don't accept cash only credit cards. Corporate told me this morning that many of the locations have to update corporate of their changes. To date mist of new stores are out of date.MICHAEL B.
Le client n'a pas laissé de commentaire.Jason C.
Was easy from the reservation to the drop timeJOSE M.
Le client n'a pas laissé de commentaire.KRZYSZTOF K.
Truck smelled like trash and I asked for a dolly that I did not receive and was charged for 2 of them even after asking the worker to remove them since I didn't even get any! Then sat on hold for 34 minutes to get my money back but the customer service guy who refunded me was great!MELISSA R.
I was quoted 89 cents a mile but charge 1,09 a mileSTUART O.
The trailer left turn signal intermittently did not work. There had initially been a problem with my truck wiring which was fixed prior to leaving with the trailer. However, when I returned to pick up the trailer, the turn signal was still an issue. The young guy working there went to test my vehicle wiring again and, with very unsteady hands, crossed connections and blew the fuse on my trailer running lights circuit. They had no fuses on hand, so I had to go buy some. No compensation was even offered.BARRY E.
Le client n'a pas laissé de commentaire.MARK J.
Le client n'a pas laissé de commentaire.TODD C.
Le client n'a pas laissé de commentaire.Craig P.
Keep doing what you are doing...MICHAEL R.
Le client n'a pas laissé de commentaire.GEOFFREY F.
You did a great job!!!JAMES N.
Rented a 5x8 trailer and it had a bad wheel barring. The tire almost fell off on the highway. I was 175 miles from home and was stuck. After 2,5 to 3 hours of waiting on hold and working with roadside assistance, I got another trailer to continue my trip. It could have been worse, but it was not the way I wanted to start my trip out with.TOBEY H.
Le client n'a pas laissé de commentaire.George W.
Le client n'a pas laissé de commentaire.WILLIAM S.
Le client n'a pas laissé de commentaire.MICHELE M.
Le client n'a pas laissé de commentaire.JUSTIN S.
Awesome truck nice ride ...DONNA C.
Le client n'a pas laissé de commentaire.CHRISTIAN D.
This location is too far from my home town for me to recommend it to any of my friends.PAUL C.
Very good customer service, great staff. Store is clean and we'll organized. A very good experience.CLAYTON L F.
Le client n'a pas laissé de commentaire.CHRISTOPHER S.
Le client n'a pas laissé de commentaire.HEATHER H.
Everything went great. No issues, picked up and returned on time. Have never had any problems with this location.Michael D.
Pre checkin worked wonderfully and I had my vehicle when I needed itGeorge D.
Le client n'a pas laissé de commentaire.Dean S.
Le client n'a pas laissé de commentaire.MATTHEW I.
Le client n'a pas laissé de commentaire.JONATHAN M N.
Very easy to deal with location and staff.Jere S.
Le client n'a pas laissé de commentaire.Felicia S. | Premières impressions
Your check out process after hours returning a truck â€¦is questionable. We did not receive any email stating our return until this rate review!! Where we rented before was nothing like this!!DEBRA A.
I understand many places are facing staffing issues. I waited over 30 minutes to pick up a truck that I had already done the online check in prior. There were 6 other customers also waiting between inside and out. I was also told I only had 30 miles when I picked up in Rochester yet when I booked earlier I was told I would have unlimited miles. I feel it is poor customer service to tell me one thing then change it and put me in a position where I really don't have a choice as I needed to move that day. That is why I booked with your service, I was given a price with the unlimited miles then it was changed on the day of pick up.Sarah C.
Le client n'a pas laissé de commentaire.JOSEPH M.
Le client n'a pas laissé de commentaire.Jere S. | Premières impressions
Staff here are excellent. Understanding and helpful.Jere S.
Le client n'a pas laissé de commentaire.PAUL F.
Le client n'a pas laissé de commentaire.FRANCESCA H.
Le client n'a pas laissé de commentaire.JONATHAN B.
Agent was kind, and helpful.MICHELLE S.
Le client n'a pas laissé de commentaire.James B. | Premières impressions
It was rainy, the wipers were AWFUL! I couldn't see anything!!! The drivers door didn't close all the way,Karyn H.
Le client n'a pas laissé de commentaire.JOSEPH M.
The entire experience was very pleasant, as usual. From beginning the reservation online to being greeted by the friendly manager at my pick up time to drop off. Don't change a thing!Donald P.
Le client n'a pas laissé de commentaire.Tiffany P.
Le client n'a pas laissé de commentaire.DAVID R.
Le client n'a pas laissé de commentaire.Patrick G.
Le client n'a pas laissé de commentaire.ANNE MARIE S.
Wipers were shot. Only steaks when it rained. Many strange jerks and noises from engine and tranny. Ran really rough. No power even when not under load. This truck needs serious maintenance or retirement.ROBERT B.
Le client n'a pas laissé de commentaire.ANDREW S.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.Karl G.
The people there nwere excellent and very friendlyMICHAEL M.
Le client n'a pas laissé de commentaire.DESTINY L.
Le client n'a pas laissé de commentaire.karen D.
Le client n'a pas laissé de commentaire.DAVID H.
Sorry, just think it's poorly staffed or managed every single time I'm forced to use Rochester N.H. location instead of either outlets in Dover. Even the trucks are older and less 'reliable feeling'.Too bad bcuz it's a lot closer to me than Dover but invariably seem to get routed there by your Centralized order request phone number.GORDON L.
Super friendly customer service.Ronald g. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT W.
staff and management always pleasant to deal with and we rent a truck several times a year!PATRICK C.
Truck not ready. Give a better deal when equipment isn't ready. Had reservation almost week in advance.JOSEPH V.
The person who took my rental back was very helpful. Merci.KENNETH M.
Le client n'a pas laissé de commentaire.James H.
A little pricey for 2 hours but did the jobGERALDINE C.
Help the customers. Store was busy, trailor lights had issue. Issue was not really looked into. Had to ask for someone to check my hitch connector. Had to ask for someone on what might be wrong. Fuse issue? Trailor attached? Dude went inside to help others waiting instead of advising what the problem could have been. Looked up issue on phone, Fuse issue it says, had to go to auto zone to get fuses but guess what? Yrailor was still hitched to car without lights. Had to manually unhitch trailor without guidance, dude didn't come back after 15 min outside waiting. Left got Fuse and put back in. Attached trailor by myself. Lights still don't work. Moved to second trailor next to it. All lights work. It isn't like I'll get my Fuse money back. I wasted a good hour at u haul because someone left me when helping me. I'll do my business in dover mocking forward. Dover at least helps the customer, and tries to fix issues, it seems.JOSEPH M.
And was diaaapointed in being able to cancel the charge for tow dolly BC I didn't need it after rental. And the fact that I got charged $20 ex tra when I returned it on timeMelissa P. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!