I went in to reserve a truck for a move. I was quoted an amount of $97(or there abouts) plus 30 free miles and 89 cents a mile after that. When I picked up the truck, the checkout person repeated this to me. When I dropped the truck off, they charged me 89 cents for all the miles I drove. The attendant told me we don't do that. Foolish me I trusted what they told me. If I use U haul in the future I will have to get it in writing. Can't trust your attendants apparently.John M.
Customer Reviews for U-Haul Moving & Storage of The Lilac City
Pour nous contacter
Rochester, NH 03867
(Rt 108 & 125)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Helpful and knowledgeable staff.Chris P.
Where to park my own car was not clearly marked. A better signage when I pull in is my only recommendation as I had to find someone and ask. LOVED the online check in/ check out processAnne U.
Not much of anything. The trailer I rented was ready when I arrived. An employee came over to make sure all hook ups were done properly and safely . I've used them several times in the past and will continue no doubt.Timothy W.
Le client n'a pas laissé de commentaire.Walter D.
Le client n'a pas laissé de commentaire.Sonja M.
Le client n'a pas laissé de commentaire.Kimberly W.
Nothing, the manager was excellentGage M.
The employee helping that helped me when I picked up the van at the time was very helpful, fast, and good at his job !Zachary Z.
I tried to use the mobile check-in and it didn't work. When I went inside they said that it would never go through and that it was good I came inside. There was no one at drop off to check in my truck return, despite signs saying to not leave until someone has helped you. Other than that, truck was ready to go and clean.Tristan A.
Le client n'a pas laissé de commentaire.Jon N.
The staff were extremely helpful!RHONDA Y.
Le client n'a pas laissé de commentaire.Michele F.
Le client n'a pas laissé de commentaire.Christine H.
Le client n'a pas laissé de commentaire.William A.
Top notch crew at this location. A pleasure doing business with other professionals.stanley O.
The staff was very helpful this time at the Rochester location.Dean M.
Kind and pleasant staff. Quick service.Victoria F.
Le client n'a pas laissé de commentaire.Mark T.
Le client n'a pas laissé de commentaire.Samantha F.
Excellente expériencePaul F.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Douglas S.
Le client n'a pas laissé de commentaire.Diane C.
Le client n'a pas laissé de commentaire.Karen A.
Person taking our reservation needs to pay more attention to details as we requested a certain day for pickup and she put in the drop off date instead. Did not notice until got email after we were almost home. Caused a little panic attackCheral W.
You're doing great!Steve B.
Le client n'a pas laissé de commentaire.judy H.
Le client n'a pas laissé de commentaire.Emily C.
Le client n'a pas laissé de commentaire.GLEN H.
Top notch staff. Very pleasant and did not have to wait. They met me outside and checked the truck and trailer in less than 5 minutes.William R.
Le client n'a pas laissé de commentaire.Robert N.
I was told the gas was full. Never having driven a UHaul van I did not know where the gas gage position showed a full tank. I learned when I filled it that it was down about 1/8 tank.Rickey B.
Le client n'a pas laissé de commentaire.Matt K.
Everything was great.James P.
Experience was very good 👍John P.
Le client n'a pas laissé de commentaire.Mark C.
Le client n'a pas laissé de commentaire.JamieMarie F.
Chris is always happy to assist every time we come in. Fast friendly service with him and all his staff! 🤩🤩🤩🤩🤩Robert J.
Le client n'a pas laissé de commentaire.Bessie B.
Nothing at this time.Charles M.
Le client n'a pas laissé de commentaire.Bettemae L.
Save my rental info so it does not need to be rekeyed into your system.Michael G.
You guys took money from my account that you shouldn't of and charged me for gas when I had gas in it replaced and even the employee verified that! I'll never rent from you again because of the bullshit you guys have put me through now! My account was overdrafted because of mistakes on your end and I am disputing everything! Also have spoke with multiple people that had the same stuff happen NEVER will I use Uhaul again and I have nothing good to say about your company!Susan C.
Le client n'a pas laissé de commentaire.Mark E. | Expérience générale
Le client n'a pas laissé de commentaire.caitlin G.
Le client n'a pas laissé de commentaire.Mark E.
Very helpful and friendly Excellent customer serviceMark E. | Premières impressions
Le client n'a pas laissé de commentaire.Gregg J.
Steve the head guy and perhaps franchise owner was GREATrichard K.
Location/timing was Too busy and I had to wait for a while to get my equipment hitched to my car.Nidhinraj John T.
Le client n'a pas laissé de commentaire.Lawrence M. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel T.
Le client n'a pas laissé de commentaire.William C.
Excellent customer service, easy rental of a trailer, thank you !Andreas N.
Everybody was excellent I love U-Haul I will always use U-Haul thank you so much for your Rochester location those guys in Gause awesome thank you thank you thank youWILLIAM A.
I met two special employees, Steve and Heather, a husband and wife who went above and beyond to assist me in securing the best vehicle to choose for my need. I was very satisfied with my experience and vehicle used on this occasion.MATTIE C.
Le client n'a pas laissé de commentaire.francis S.
Le client n'a pas laissé de commentaire.Jon C.
Late check in was a hassle.DAVID B.
Le client n'a pas laissé de commentaire.John M. | Expérience générale
Le client n'a pas laissé de commentaire.MARY J.
Le client n'a pas laissé de commentaire.Glenn G.
The door latch was broken and really hard to lock and the wire pully on the door was broke which made it really difficult to open and close. When I returned it I made sure to show the women working. This caused lots of delays in my move as I had to have help to open close and lock it. It was a pain.JESSICA M.
Le client n'a pas laissé de commentaire.Hailey L.
Le client n'a pas laissé de commentaire.Roderick C.
Le client n'a pas laissé de commentaire.Jennifer S. | Expérience générale
Le client n'a pas laissé de commentaire.Eric S.
Le client n'a pas laissé de commentaire.JACK W.
Great service and enjoyable attendantsDavid B.
Keep the homeless people's from sleeping in the back of the trucksRANDI W.
Le client n'a pas laissé de commentaire.Anne K.
Le client n'a pas laissé de commentaire.Amy D. | Expérience générale
10' truck was clean and in decent shape. There was a seal problem with driver side door and wipers should be changed. Other than that the truck got the job done for a very reasonable price. Staff at store were very professional and took care of my needs. Overall, very satisfiedRandy G.
Needed to get a truck for a move n decided on a storage .worked out good thank youann t. | Premières impressions
Le client n'a pas laissé de commentaire.MEGAN W.
Le client n'a pas laissé de commentaire.LUCIA H.
Heather was awesome. She was friendly, knowledgeable and informative. We would do business again with this location based on our experience with her.JAMES F.
When I came to pick up the trailer I found out that the locking mechanism was broken and I was not able to put a padlock on it. No one bothered to check for condition of the trailer. The person was helpful but the problem still remained.ANDRZEJ K.
Le client n'a pas laissé de commentaire.REBECCA H.
Le client n'a pas laissé de commentaire.Cynthia W.
Le client n'a pas laissé de commentaire.Sabrina W. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN L.
Le client n'a pas laissé de commentaire.SCOTT F.
Le client n'a pas laissé de commentaire.SHAWN P.
The Fort Pierce Florida and Rochester New Hampshire teams are Exceptional! Entire process was seamless and exceptional! Merci.Jerry B.
Le client n'a pas laissé de commentaire.WENDY R.
All I had to do was return the truck sweep and fold up the pads. Very easy.Richard O.
It could not have been better. Quick and easy picking up and returning the trailer.WILLIAM B.
Le client n'a pas laissé de commentaire.GREGORY B.
You can have a clean well lit facility and still have a bad staff! I was with you for about three years and two years ago I was yelled at because I was in a car accident and lost my pass key and ask for another one. Your staff in one word, sucks! Never in my life have endured such poor customer service.Timothy W. | Expérience générale
Chris has always been wicked helpful with any questions and any special requests.JOHN C.
Le client n'a pas laissé de commentaire.BRENT W.
I really don't know how you could improve it is very curtious and professional service and very polite and friends employees that work at the 150 s.main st U-Haul Rochester New Hampshire there's nothing you can really change in my opinion because it's very courteous and professional service and polite and friendly employee service I rate this Rochester location five starsChris C.
We delivered after hours. I was unable to self-check in so I called the next day and check in was completed by staff. MY MANY THANKSThomas B.
Le client n'a pas laissé de commentaire.MELISSA M.
The men were very polite,,courteous,and professional in helping me....Thank You guysDALE W.
Le client n'a pas laissé de commentaire.John L.
We were very happy with the service. Reserving on line went very well. Thank you .DENNIS S.
Service was terrible, app was terribleJames S.
Both interactions we have had with rochester has been professional and friendly.Shain W.
Excellent service.BRIAN L.
Super professional and helpful. Chris and Team are amazing.RAYMOND M.
Le client n'a pas laissé de commentaire.Jereme P.
The store manager, Mr. Varney, and all of his staff were excellent to work with. Very helpful and knowledgeable, and accessible if someone needed help. I would highly recommend this location and it's staff.Jere S. | Expérience générale
Le client n'a pas laissé de commentaire.Mal S.
Le client n'a pas laissé de commentaire.SHAWN A.
Le service à la clientèle était génial. Easy pickup and return. My only negative comment was that whoever had the trailer before me didn't clean it. The uhaul rep swept it out and blew air on it so it was good after all. Thanks uhaul!VINCENT N.
Le client n'a pas laissé de commentaire.Christopher R. | Premières impressions
Le client n'a pas laissé de commentaire.Felicia S. | Premières impressions
Le client n'a pas laissé de commentaire.Jere S. | Premières impressions
Le client n'a pas laissé de commentaire.Richard M. | Expérience générale
Le client n'a pas laissé de commentaire.James B. | Premières impressions
Super friendly customer service.Ronald g. | Premières impressions
It's been a rough few months and wished had been circumstances at this time. Thank you Jack MoschettoJohn M. | Expérience générale
And was diaaapointed in being able to cancel the charge for tow dolly BC I didn't need it after rental. And the fact that I got charged $20 ex tra when I returned it on timeMelissa P. | Premières impressions
I have been dealing with Brit and she has been absolutely amazing to deal with very helpful very friendly just a over all great person to deal withRoger P. | Expérience générale
The back the truck into the storage area and you can’t get into your storage unit in the evening that’s my only complaint so when we get things in and out of there we have to walk all the way around all the trucks to get into our unitJerry D. | Expérience générale
Chris was awesome. Always helpful and friendly. Clean facility. Parking for customers is not convenient. Customer entrance could be improved as there is a lot of "clutter" near and around the door. Overall satisfied with my experience. Move out effective 4/10 left me with an accurate balance of $0.00.kristin b. | Expérience générale
Le client n'a pas laissé de commentaire.John M. | Premières impressions
Most interactions were good and helpful. Busy facility.Julie B. | Expérience générale
None.Gary D. | Expérience générale
Me stuff was stolen not helpful at all I will never use Uhaul againtammy b. | Expérience générale
The manager and employees at this u-haul were always friendly and helpful!BRIANA S. | Expérience générale
Everyone was always friendly and helpful anytime we had to go in to the store.INGA G. | Expérience générale
Was a great experience. Just as with renting vehicles here the staff done a great job taking care of me. Property was very well maintained and key card access was a plus.Daniel G. | Expérience générale
nonesandra l. | Expérience générale
You did not have the truck I ordered in stock and they U-boxes were not ready for us at the time promised, even though I called to confirm the day before. Very understaffed as well.ERINN l. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!