Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
People were great, but one chain had a hook missing and the ramp was covered with snow. They fixed the chain immediately
William Simpson
Évaluation :
5
We were satisfied with everything! Please be sure to update our email address to: charron4home@gmail.com Thanks!
PETER Charron
Évaluation :
5
Le client n'a pas laissé de commentaire.
ELVIE ATKINSON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nancy Evans
Évaluation :
5
Very friendly
alexis thibedau
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Campbell
Évaluation :
1
Le client n'a pas laissé de commentaire.
Francis Ouellette
Évaluation :
4
Le client n'a pas laissé de commentaire.
RUSSELL NEAL
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy Branden
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alan Mandigo
Évaluation :
5
Nothing! The Rochester NH u haul staff were extremely friendly and helpful. Definitely will do business there again.
Nicholas Berry
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Manson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alison Deslauriers
Évaluation :
5
Le client n'a pas laissé de commentaire.
ABBY WITHERELL
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victor Ureno
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victor Ureno
Évaluation :
5
Nothing really. Staff was spot on.
Peter Drougas
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Wilkinson
Évaluation :
3
It was supposed to be a one way rental from Maine to New Hampshire and the person that did the reservation changed it to in town. You charged me triple the amount which I'm furious about! So no I was not satisfied with my experience.
DANIELLE KIRKLAND
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shandy Saucier
Évaluation :
4
Le client n'a pas laissé de commentaire.
Patrick Danskin
Évaluation :
3
Pick up and the van itself were great. The drop off and getting a receipt were brutal. Took forever to check in and then the clerk couldn't or didn't want to explain the bill amount. Was very frustrating
Clifford Sukeforth
Évaluation :
1
I was over charged and was given an incorrect return time. The person working didn't explain anything about the process
Seth Bolster
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dianne Fullhaus
Évaluation :
2
I wouldn't recommend this location as the Google maps took me past 2 exits and routed me back the opposite way. I was charged for extra miles. Pull up your own route at the location you are renting from rather than letting the location determine your route. A dollar a mile, and gas was returned over 3/4 of tank.
Amy Maynard
Évaluation :
5
Manager is great!
Caroline Miller
Évaluation :
4
Le client n'a pas laissé de commentaire.
Donald Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Camara
Évaluation :
5
Staff was pleasant and professional. the reservation process was easy and convenient
Thanks, this was our second experience with the Rochester facility and both times have been as expected.
paul demers
Évaluation :
4
Le client n'a pas laissé de commentaire.
Scott Cyr
Évaluation :
4
Using the app as part of the check in was a challenge as I couldn't zoom in on the picture to see if previous damage was in the picture. Also when I tried to dispute and upload pictures the app didn't allow me to do so. Thankfully Lee (works at the Rochester site) was able to show the damage was previously identified by showing me the markers for already identified damage.
Hugh Hawkins Jr
Évaluation :
3
The dropoff experience went as expected. Nothing special, but no complaints.
Brittany Baylor
Évaluation :
5
Easy pick up , and return process. I have used the 5 x 9 ramp trailer several times to haul my lg toolbox. Each time the same good service. Thank You.
Craig Murray
Évaluation :
5
They were very helpfull, I will definitly use again.
Michael C. Edwards
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Stephens
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiffany Polchies
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carol Dorney
Évaluation :
5
Le client n'a pas laissé de commentaire.
Reginald Trefethen
Évaluation :
4
Le client n'a pas laissé de commentaire.
MICHAEL CHAMPA
Évaluation :
5
This is the third time I've rented from this location and the staff have always been helpful and the trucks are always well maintained.
Kristen Sturtevant
Évaluation :
5
we needed a last-minute trailer......and were quickly accomodated.....easy to pick up and return.
david paradis
Évaluation :
5
This store made the whole process easy! At first I was Leary about reserving and booking online, but the truck was ready like they said it would be. Storage unit too, all at the same place. All booked online. I was impressed
David Boynton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica Ransom
Évaluation :
4
So after I got my u haul about 2 hrs into me moving got a text message saying it had to be back at 2:15 pm or I'll get charged late fees. Called and Lee said not to worry. Dropped it off around 3-4 and their was a guy there I wanted to talk to about something and he was like ur dropping off I said yeah he was like okay have a nice day and went back to watch something on his phone. Lee was amazing the guy I dropped it off to didnt even care
shawn mcwhiter
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dustin Santy
Évaluation :
4
Le client n'a pas laissé de commentaire.
alexandria pina
Évaluation :
5
Weather was very cold, Person hooking my trailer and lights up didn't let it bother him
michael hamrick
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Taylor
Évaluation :
5
Le client n'a pas laissé de commentaire.
josh johansen
Évaluation :
4
Le client n'a pas laissé de commentaire.
David DeVries
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott Rogers
Évaluation :
3
Received truck with 5/8 tank of fuel, that is not reasonable to expect a customer to know the tank size and estimate how much fuel to replace in order to return with the same amount of fuel.
david George
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Monteith
Évaluation :
5
Great customer service...new truck...super nice...
JAMES CONROY
Évaluation :
4
Le client n'a pas laissé de commentaire.
Hazel Mayanja
Évaluation :
5
Everyone was very knowledgeable and helpful and I'll be back when I need another rental truck!
Keith Eustis
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID WOOSTER
Évaluation :
3
Not my chosen location. Pick up and drop off locations were both substituted from original choice and made trip much less convenient.
Benjamin Froburg
Évaluation :
5
Such a smooth process, staff was amazing!!!
Yvette Menot
Évaluation :
5
Awesome crew, thanks a million!
DANIEL HEHIR
Évaluation :
5
Great experience with my trailer rental Chris, Matt and the team were friendly, professional and fast. I will definitely be using them again.
Steven Petrie
Évaluation :
5
Very nice people working here, great service!!
chris thorne
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura Magee
Évaluation :
5
The blanket holder was empty We likely could have used those in this move. Our responsibility for not checking the back of the truck.
Gabrielle Hardekopf
Évaluation :
5
Easy pickup and drop off. Friendly help.
Francis Burke
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kimberly Logan
Évaluation :
5
Nothing I can think of. I reserved it online and followed up on the phone to ensure my rental. Went smooth.
LYNN BISTYGA
Évaluation :
5
On question two the answer is yes but the ratchets that hold the tire straps in place on the car trailer that I rented need to be lubricated soon because they are beginning to rusted very very badly
KEITH COURT
Évaluation :
4
Le client n'a pas laissé de commentaire.
Edward Ferrari
Évaluation :
5
During office hours, no one comes out to check the return of the vehicle. The renter must use the U-Haul app or go to the office to complete the return.
William Dugan
Évaluation :
5
Good experience, all staff was congenial and helpful.
Richard Corovessis
Évaluation :
5
Great service, prompt availability. Loved it
Elias Estevao
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle CHATMAN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Georgia Elgar
Évaluation :
3
The truck interior was dirty. The windshield was filthy. The drivers seat was in need of replacement. No one came to check in when truck was returned.
Rickey Burno
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew Rosa
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATHY BROWN
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Gaudet
Évaluation :
3
Le client n'a pas laissé de commentaire.
Elias Estevao
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ned Goldberg
Évaluation :
5
Clean interior windows. They were so dirty and cloudy.
Christopher Bonaventura
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank Hanson
Évaluation :
3
I had to jump start the truck after getting gas! Battery was low and needed charging!!!
Jim Carozza
Évaluation :
3
I stated an in town rental, was charged for 1 way & had to go out of my way to delivery the tow dolly to a uhaul location different than where I rented from. Just sloppy
MICHAEL ANDERSON
Évaluation :
4
all windows-especially the windshield-was very dirty and difficult to drive with sun glare. Gate in back was difficult to open-maybe just needs to be greased....Staff was friendly and no issues
Donald Smith
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mark Joly
Évaluation :
5
Chris has the ability to make customers happy with the explaination of the process. He upsold me to the install of my hitch and install if the Hitch plug. Thank you Chris.
dan toof
Évaluation :
5
First time using this location and they were awesome! Thank you very much.
Casey McLaughlin
Évaluation :
5
Rented a cargo trailer. It rode well behind my vehicle. One of the reasons I rented a cargo trailer vs an open trailer is so my things would not get wet if it rained, but we did hit rain and some of my things got wet and ruined.
Kathleen LoGuiduce
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Ruel
Évaluation :
5
On your reservation form, I had to go through several screens of upselling when all I needed was a bare trailer. I would have appreciated a skip to the end button that was large enough to be visible.
Charles Pace
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald gagnon
|
Expérience générale
Évaluation :
5
People were very friendly and helpful
Donald Tewksbury
Évaluation :
5
Excellent staff and facility very happy to store here. Chris is awesome
Tara Woodruff
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Julie Manning
Évaluation :
5
Great place good people
Francisco Loconte
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy Keery
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
MICHELE FRANKLIN
|
Expérience générale
Évaluation :
5
Excellent location, Great equipment and superior service
Claude Forest
Évaluation :
5
Good combination of clean, well organized workplace and friendly people. These folks weren't self important types like I've met at other locations.
Scott Sturgeon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda Diorio
Évaluation :
3
The only complaint is that the windshield was very dirty when I picked up the van. Visibility was an issue because of very dirty glass/winshield. Mostly on the inside. The personnel were helpful and friendly.
John Regas
Évaluation :
4
Le client n'a pas laissé de commentaire.
Coyote Creek Outfitters
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah parzych
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elmer Baer
Évaluation :
3
Le client n'a pas laissé de commentaire.
Deanne Duford
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gina Hicks
|
Expérience générale
Évaluation :
1
Overpriced and not worth the laziness if the employees who don't unlock units when they should. Not worth the price. Would've been if they could do their jobs.
Anna Sprague
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stephanie Cameron
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony Huntress
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christian Quinn
|
Expérience générale
Évaluation :
5
Steve and his wife at the Rochester location were outstanding. Wonderful customer service very helpful,and very polite.
Craig Brown
|
Expérience générale
Évaluation :
3
Making me answer all questions isn't really in good spirit. I choose to not answer question number 6. I am neutral even though I am being forced to answer it. Staff at this facility weren't always friendly. They didn't approve of me using their bathroom even though I was sometimes driving an hour to get to my belongings in my storage.
Sarah Stansbury
|
Expérience générale
Évaluation :
5
Fantastic above and beyond service by the two employees I worked with.
Justin Curtis
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lee Marriner
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lawrence Merrill
|
Premières impressions
Évaluation :
4
Staff is great every time I go to the facility. Prices are fair. My one complaint is no light in the unit I rented.
Tim Sullivan
|
Expérience générale
Évaluation :
5
Thanks to Chris for getting us started with the new space! It is so convenient to our new house which is very close by! We look forward to using U-Haul of Liliac City's services! Thanks very much for a very easy move in!
Anne Berkowitz
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tammy Henner
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Erickson
|
Expérience générale
Évaluation :
5
Very helpful and friendly
Excellent customer service
Mark Erickson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lawrence Merrill
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John McGrath
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer Saylor
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy Douglas
|
Expérience générale
Évaluation :
5
Needed to get a truck for a move n decided on a storage .worked out good thank you
ann thurston
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sabrina Wright
|
Expérience générale
Évaluation :
1
You can have a clean well lit facility and still have a bad staff! I was with you for about three years and two years ago I was yelled at because I was in a car accident and lost my pass key and ask for another one. Your staff in one word, sucks! Never in my life have endured such poor customer service.
Timothy Wells
|
Expérience générale
Évaluation :
5
The store manager, Mr. Varney, and all of his staff were excellent to work with. Very helpful and knowledgeable, and accessible if someone needed help. I would highly recommend this location and it's staff.
Jere Smith
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Rouff
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Felicia Scott
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jere Smith
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Murga
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Brown
|
Premières impressions
Évaluation :
5
Super friendly customer service.
Ronald gagnon
|
Premières impressions
Évaluation :
5
It's been a rough few months and wished had been circumstances at this time. Thank you Jack Moschetto
John Moschetto
|
Expérience générale
Évaluation :
3
And was diaaapointed in being able to cancel the charge for tow dolly BC I didn't need it after rental. And the fact that I got charged $20 ex tra when I returned it on time
Melissa Parker
|
Premières impressions
Évaluation :
5
I have been dealing with Brit and she has been absolutely amazing to deal with very helpful very friendly just a over all great person to deal with
Roger Pinkham
|
Expérience générale
Évaluation :
3
The back the truck into the storage area and you can’t get into your storage unit in the evening that’s my only complaint so when we get things in and out of there we have to walk all the way around all the trucks to get into our unit
Jerry Dudley
|
Expérience générale
Évaluation :
5
Chris was awesome. Always helpful and friendly. Clean facility. Parking for customers is not convenient. Customer entrance could be improved as there is a lot of "clutter" near and around the door. Overall satisfied with my experience. Move out effective 4/10 left me with an accurate balance of $0.00.
kristin briere
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Moschetto
|
Premières impressions
Évaluation :
4
Most interactions were good and helpful. Busy facility.
Julie Brown
|
Expérience générale
Évaluation :
4
None.
Gary Domian
|
Expérience générale
Évaluation :
1
Me stuff was stolen not helpful at all I will never use Uhaul again
tammy barnaby
|
Expérience générale
Évaluation :
5
The manager and employees at this u-haul were always friendly and helpful!
BRIANA Soucy
|
Expérience générale
Évaluation :
5
Everyone was always friendly and helpful anytime we had to go in to the store.
INGA GRIFFITH
|
Expérience générale
Évaluation :
5
Was a great experience. Just as with renting vehicles here the staff done a great job taking care of me. Property was very well maintained and key card access was a plus.
Daniel Green
|
Expérience générale
Évaluation :
4
none
sandra libby
|
Expérience générale
Évaluation :
1
You did not have the truck I ordered in stock and they U-boxes were not ready for us at the time promised, even though I called to confirm the day before. Very understaffed as well.
ERINN lindsey
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.