Évaluations des clients U-Haul Moving & Storage of the Mile High City

Had to have a flat get repaired and the gas was not filled at least to a 1/4 of a tank. Also was charged above the original price that was on my statement however I used half the miles I thought I was going to use.

My first truck had a mostly flat tire that I didn't notice until I got home. Switching trucks was quick and easy though.

Nothing! You guys are awesome!

The wait to meet with a rep was a little long. I think more employees are needed at the service counter to get customers out quucker.

Make the checking in after hours easier. The application wouldnt let me take the picture of the mileage to turn in. After 10-12 attempts i gave up and left the key in the drop and locked up the truck and left. This took an extra 30 minutes of what was already hectic moving day. Also the truck had cheetos and wrappers in it with someone elses receipts. It wasnt horrible because the staff was pleasant and helpful but just do a more thorough check while cleaning.

Great job

Great Job!

The truck I had needs to be retired. It’s a death trap waiting to happen. Staff not a single one ever looked me in the eye. Very mechanical.

Improve on customer service, should not take 45 min to rent a trailer that was reserved with all info. Would be a big help if they had training ,and personalities but most of all ambition to get job done in a timely manner I have used other u haul facilities and am in and out no problems with anything renting in 20 minutes or less

Horrible customer service. The desk clerk treated me like crap. I called originally to order a car dolly to haul a Jeep Cherokee. The person from Uhaul that set my appointment made sure to inform me that I may need to pull my rear drive shaft. Which I agreed to. When I got to the location the lady was very rude and she told me that they couldn't rent me the trailer. Then we got on U-Hauls website. And it showed that I could tow a four-wheel drive vehicle on a car dolly if I remove the drive shaft. Even after showing it to the clerk she was extremely rude to me. I would not recommend going to this location ever again. Your website says contradicting information to what your clerks say and the clerks info was also contradicting to what the appointment setter had said. Very unhappy wasted a bunch of my time

Possibly have rewards for returning customers

Muddy mess outside of unit. Gate control should be more convenient to operate from drivers side of vehicle.

Everything was fine thank you so much for your help!

Great, friendly service. Quick check in and return!

This wasn’t my drop off location and the truck had to be towed due to a breakdown.

At first I was a little reluctant to rent because the location was a little further from my house. I was really pleased with the overall service at this location! The woman who helped us was really on the ball and very knowledgeable about everything going on. In this day and age I am finding that good customer service is hard to find however, your folks did an awesome job! Thanks a million!

This is not the location I choose when I reserved the truck. The location changed 5 times in the 48 hours prior to picking up the truck (I kept getting confusing texts) so beware U-Haul has no obligation to honor the location that you choose. A corp. customer service MANAGER told me numerous times it was ONLY their job to provide a truck not honor a location. So I ended up having to call several times to get clear on the latest location and then driving several more miles to a location I was not familiar with and was much more congested getting there.

Jose was extremely professional and friendly. He helped me check me in and set the trailer up for me, which included shoveling it off and running me thru the features. He made sure I was able to get the car on without issue and that all the lights worked. Great service

On the website the open cargo trailer showed available but when I went to the store they do not rent them one way. I was very disappointed and had to get an enclosed trailer.

This Uhaul experience was not pleasant. We were moved to 3 different locations, after being moved to this location we were not given our appliance dolly, after calling and letting them know, they didn’t seem to care much and were not apologetic, this would have been extremely helpful as I was my husbands only help moving our large appliances and boxes. It was supposed to be noted on our account so that we could be refunded at the drop of location, of course it was NOT noted, so now we need to take more time out of a busy move to track down our refund! We were also not even given the correct trailer, the tow trailer number doesn’t match the contract trailer number so this once again caused extra trouble for my husband and I at drop off.

Clean the trash out of the back of the truck before renting to another person. Had a burnt out turn signal, the drivers door would pop open when driving on bumpy roads which was a nice surprise, and fuel was at 1/4 tank so I had to start my day off putting gas in it so I could use it.

The employees there told me that the pickup truck was four wheel drive so I rented it because my vehicle could not pull my trailer in the snow I need a 4 wheel drive. I didn't get home hook up to my trailer and I can't even pull it an inch because the truck is not four-wheel drive. I think it's charged $57 because they screwed up. I'm very frustrated I wasted money and wasted time that I cannot afford to be doing.

Thank you so much to the manager! I think her name was Cami! She came in the evening on Thanksgiving because there was an error with the lock box! She went out of her way to make things right and not delay our move! Thank you! Thank you!

My pick up location was great. The process of getting my truck was horrible. My pick up location and time changed without me asking or authorizing it. I had to call customer service multiple times to try and figure things out and only one person I called actually seemed interested in helping me.

Great customer service

Mass confusion Ordered truck. Got van . which worked. Gas at pickup was 3/4 full. Not full. Good van.

Broken light cover laying on the floor inside the cargo area. After driving the truck 90 miles the “check engine” came on.....

nothing

great people easy on-line rental great service at location

The unit was clean but may need some transmission work. Service was good and very curtious! Thanks for calling when we were running behind.

Interior was "clean-ish" but floor not completely clean.

I've rented from this location several times and this latest experience was the best ever. Express Check-In certainly helped. Good job!

Done business with this location in the past and have always been satisfied. Highly recommend this location.

The customer service is top notch. This Uhaul is always fast, has the equipment I need, and are friendly. Thank you.

Staff was very informative and polite.

Little over priced but very smooth transaction. Friendly staff and quick pick up and drop off.

Nicer staff would be good. Credit card machines that accept cards would help. Actually renting the equipment requested instead of swapping for something more expensive. Having said equipment at the site promised would also be ok. In short, you sucked.

The person on the front desk didn't let me know that I could've have the vehicle the whole day for the same price and I ended up paying 2 rental periods, plus I returned the vehicle with the same amount of gas and got charged addditional as well. I will not be recommending this service.

The 26' truck and trailer ran perfect. 8mpg and plenty of power. The truck should have electric mirrors and windows

N/A

Agent lacadasial and not customer service orientated

Pretty-much what you come to expect from a U-haul. The big surprise this visit was being greeted by three employees at drop-off who all stunk of Marijuana smoke--outside! Seriously?!? These are motor vehicles...

The young man at the service desk that checked me out was awesome and very professional for his age. You dont really see that a whole lot these days. Please acknowledge him for his efforts on my behalf. Thank You

Went to pick up truck and the key wasn’t in the lock box it was a 24/7 so we had to come back at 7 when they opened not ok, however the employees were all kind and it was all fine

You guys really need to invest in new computers or faster internet connection. I watched the reception desk person, reload, refresh, spam click and sit around waiting in frustration as the web page refused to load and eventually i had to load up your website on my phone and was able to complete the transaction before her own website would load. AT THE VERY LEAST, you should have a paper options. Consider kiosks that your customers can line up at and fill out the necessarily forms themselves that way. But seriously, you guys cannot be living in 2019 and have computers that run slower then phone :/ its just really not a good business model. It took me like 30 minutes to check out.

The location was great...except Uhaul corporate changed my pickup location, but didn’t notify me, AND, downgraded the size if the truck despite my having made a reservation almost 3 weeks in advance, so my move took 4 trips instead of one, and I had to pay 3 times the mileage I anticipated.

Guys, and a girl, were quick and efficient. They knew their job well.

I'd would have like to have chosen the amount of days I needed it.

The dolly I rented had worn out wheels I did not notice until we had to move a large piece of furniture. No tread , awful. Made it difficult to move. I reserved a one way truck and was informed day before pick up there was not a 20' truck available so I had to rent a local truck and drive it 150 extra miles to bring it back!! NOT HAPPY!

Give yourself extra time because of road construction.

Worst customer service ever! I believe veronica was her name terrible customer service very rude very unprofessional other people that helped were helpful and friendly. If I had to rent again and she was the one working I would walk out horrible experience.

The staff is incompetent and rude, I had a "reservation" to pick up parts from a different uhaul (done by these guys) to get installed at this uhaul, went to the other uhaul to pick up my parts and they had no idea I was supposed to come by and didn't even have the parts I needed. I went back told them and Jimmy the hitch pro was unfriendly and unhelpful and seemed to not even want to help. He told me he was waiting to hear back from other uhauls to see if they had the part. I left 2 hours went by I started calling other uhauls myself I found one that had my part and was willing do my installation. After I got it all resolved myself, Jimmy calls me to tell me no other uhaul in the area has the parts I and so he won't be able to do anything for me. He is full of shit and obviously didn't even try to help. All my inconvenience with uhaul started and ended at this specific one. Ot started with the incompetent employee that made my "reservations" and ended with Jimmy being unhelpful and not giving a shit. The worst of all the uhauls. At least in CO. Also I never used a car dolley they gave me and they still charged me for it, even though the manager at the york street personally assured me that they would take it off my order and refund me, which they didn't so I have to deal with that also. Pain in the ass all round at this uhaul.

The customer service at time of pickup was absolutely sub par. I was not greeted until after the two female employees finished their discussions and texting. What ever they were doing on their phones was way more important than helping me. After the truck was released to me, I had to go back in the office to retrieve my furniture pads, because they forgot to put them in the truck. The owner of the facility did give me a fuel credit upon check in as I put to much fuel in due to a faulty fuel tank float. The return process did somewhat make up for the lack of customer care at time of pickup. This was a local rental with pickup and return at the same facility.

Nothing - the woman that checked out the truck to me was kind, polite, and professional. Her customer service was exceptional!

More communication @ checkout No formal greeting upon arrival No personal connection Hello and welcome needed

The car dollies that I rented had a busted light they replaced the light then as night Drew I'm over six hundred miles away I realized that it's not even working so I had to call roadside assistance with took almost four hours so into the two hours I stopped and went and bought my own tail lights to

Nothing your staff got me unloaded and on my way and after that very long trip it was greatly appreciated

No good experience with UHaul, York street Thornton, CO. 1 in 3 visits they could find my account for payment. Always waited 30+ min. Expected interest bearing CC for auto pay. The place is a joke.

The managers accused me of sleeping in my unit which I was not doing. They locked my unit even though my bill was current . They shut off my gate key. Were rude and didnt let me speak. Evicted me!

Everyone on site was unbelievably Helpful! The National Phone Staff should be commended as Well! I Just wish there was a better Way to connect The National Call Center with local distributors!

Your facility moved my stuff to another unit. My end tables coffee tables where broken, my hope chest legs were brokeñ,old antique dresser was broken where the mirror goes lost a couch table took pic

I tried calling Uhaul to give them a chance to rectify the MULTIPLE incidences that happened and continued to happen when box arrived. I didn't receive any help. Will never use again or recommend.

Still have yet to get a call back from a manager. Paid 100 for my box to be delivered and received my box bolted shut. They never removed the bolts so I couldn’t Access anything in my box.

Thanks for the fast and easy shipment of our stuff across the country! The U Box service was truly great-- the boxes arrived ahead of schedule and we were able to get them delivered ahead of time!

the worst moving experience I ever had...problems with U-Haul to this day over a month since move...ended up being very costly with many damaged and stolen furniture....It’s a very long story.

Nobody knows what thy are doing. Not willing to go out of their way to help in their customers who are in tough travel situation. Took an hr to reserve a storage unit only cause management didn’t help

Everything was great, the manager Devonte was great as well.

The U BOX worked perfectly for our needs.

I want the kid who helped me know he did a fantastic job helping me when he had no training and no help from his surrounding employees but still got the job doneWhat should have taken 20 mins took 1hr

Great people especially the asst.mgr

The folks at this location are the best possible people to work with. Every step of my trip was made perfect due to the fellas at the York St location, Denver, CO. It’s been my absolute pleasure.

Customer service was amazing.

Very fast and friendly service. Exceeded my expectations honestly. My move to Denver couldn't have gone better so far.

Not impressed. When we arrived with our load to store the storage area was six inches deep with ice and snow. The door to the unit was frozen closed. Service was awful. Door opener didn't work.

So far excellent!

Davante was great!

We could not believe the lack of quality of service at this location. There was six inches of snow and ice (it hadn't snowed for days) that we had to walk through to get into the storage container.

this location really helps out there customers and friendly services thank you

Great service

This experience with the uhaul uboxes was absolutely terrible. At every step of the way, things either went wrong, we got misniformation, and there was added stress since each thing was a surprise.

Drivers that delivered my uhaul pod were awesome, especially Joy!

Joy handled 5 of our storage boxes three times. She was absolutely fantastic and handled our mountain driveway like a pro. Can't say enough good things about her!

Communication was good in making arrangement for UHaul delivery of UBoxes.

.

Very satisfied! The ladies who delivered the pods and later picked them up did a great job. POLITE & EFFICIENT! Please tell them I was very pleased and thank them again for me.

The service was great. They really go out of their way to help the customer. Thanks again.

Joy was very helpful with delivery and pick up of u box.

The drivers delivering our U-Boxes were especially good. They communicated with us multiple times to arrange the best delivery time, and were friendly, competent, and efficient.

Very helpful staff. Allowed me to pick up my shipment early and helped with all the paperwork quickly and efficiently

none

Thank you. Have my storage with you

Overcharged $66.85 twice (2 times) for storage I did not use. Boxes delivered to Windsor on Aug. 24 and picked up on Aug 25. $137.44 was charged for delivery which is fine. Need refund please.

Although I had reserved a storage space well in advance, upon arrival and with no warning whatsoever I was told this location had no storage unit available for me. Unbelievably poor work, Uhaul.

I did not see the facility as I rented a u box which was delivered to my new home. But, all went well

The general manager there rocks. She took great care of me and her staff was the same. Cameo is a great leader

None of the employees really seem to know what they're doing. My original reservation was not set when I got to the location. Pricing was not explained properly. Too much more to explain

Thanks so much for the excellent service

Very easy to work with

They were good at there jobs

Appreciates the folks in the warehouse who had the next U-box ready to take when I arrived with an empty. It is a well managed operation.

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Cameo Petersen and her staff are excellent! We had some issues that were all resolved promptly and we highly recommend the location and its staff.

I will not be recommending any U-Haul service to anyone ever. I will not be returning to U-Haul as a customer for any single thing. I will spread far and wide what a hassle U-Haul made of our move.

The staff was very friendly and went out of their way to understand exactly what I needed to accomplish. I received confirmatory phone calls to let me know that everything would flow smoothly.

I ordered 2 u boxes that was going to Colorado and I had questions. seemed like they wasn't sure of the process. Just seemed not sure.

I had a great experience with the u-box services. The driver was very nice amd helpful. The drop off amd pick up times were on schedule.

Staff there are friendly n helpful. Access is very good with wide aisles n lighting at night is adequate. I would recommend this facility to anyone needing a rental or storage unit.Lab13145@gmail.com

Great Service!

I never went to the storage facility. I had UBoxes delivered and picked up. Your driver is fantastic and she is a great asset to your facility.

My experience did not include a visit to this facility so I cannot rate it. I am however completely dissatisfied with UHaul as a whole and will never again do business with this company.