Évaluations des clients U-Haul Moving & Storage of the Mile High City
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of the Mile High City
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Louise K. le
very polite workers and the service was fast
melvin h. le
Nothing at this time.
Christopher W. le
Not take 4 & 1/2 hours to complete the installation. AND MAKE SURE THE INSTALLATION IS COMPLETE BEFORE TRYING TO GET RID OF THE CUSTOMER!!!
Maureen O. le
Honestly I was a great experience all around. I had excellent customer service the whole way through. I was even able to change the location of my delivery while my goods were in transit without any hassle. Would use again!
Craig M. le
U-Haul reservations said they would upgrade me to a bigger trailer at no extra cost. Waited over an hour at the pickup location for someone in reservations to verify the upgrade. Right hand needs to talk to the left. If I didn't need the trailer immediately, I would have walked out.
Peter D. le
I did an online rental for a 5x8 enclosed trailer to transport a specific piece of equipment. When I arrived on site, the specified trailer was not on the lot, all they had a 4X8 and I needed to get this equipment picked up and delivered to my client. I decided to take the trailer in the hope that I would be able to make this work. The equipment was 2" to wide to fit. I returned the trailer within 2 hours and explained to the U Haul sales person the above information, but was charged for the trailer. I don't understand why I was charged for U Haul's inability to have the correct trailer on site.....
JEANNIE G. le
I was quoted wrong price and given wrong receipt. The lady that helped me was very rude, walked away from me twice and didn't tell me what she was doing just got up and left, twice! The second time she left I just told her I was in a hurry and she then proceeded to take her sweet time. I ended up leaving without a resolution. Horrible customer service! She said since I disputed the bill I would never be able to rent from Uhaul again, if I have to deal with rude people and horrible service I am happy to never use Uhaul again! Jeannie Gurule, 70th & York location in Thornton, CO.
Billy G. le
I was sent out with a trailer that did not have functional marker lights. I pointed it out to the worker and he said it wasn’t needed because the tail lights worked. I got pulled over for the lights not working and had to overnight which threw my schedule off completely and caused me to get home late yesterday. It also cost me a night in a hotel. Very poor service from this location. If the workers do t know the laws they should not be allowed to check people out.
jack c. le
Allow one day one-way on all vehicle rental.
Fred S. le
I reserved a larger truck, was called and told it was not available and had to go to another location farther away, had to make two trips and drive farther to the location. No discount was offered, even after asking. Otherwise, the experience was good.
Chelsea M. le
I chose a location that was opened later so I could get a later pick up. I understand that is 'preferred' location. So they updated my pick up location to a place that closed earlier. When I called that location to see if they would stay open a few minutes later I was told to find a different location that had a 5x8 trailer. Then I got an email saying my pick up location had been changed again. When I went to pick up, the lady said she didn't have our trailer there. When asked what we do next, she told me to go find another location. But instead we asked about getting a different trailer which we ended up renting. The lady was very rude. While hooking up the trailer we looked over and there was human POOP on the ground beside a U-Haul truck! No lie! We showed it to a couple staff but no one cleaned it up in the 2 hours we were there. Also, I didn't have the right light connector and no one there knew what I needed to do or how to change it. I literally had to call my mechanic and have him come to the location after he got off work. But the people there had no idea what was going on. Then they charged me $202 for the trailer with insurance but they did not tell me they were also charging me a $60 deposit. Oh, and when I got to my storage location (not uhaul) I notice that my clothes were wet and a couple boxes were wet. We went thru a storm. Guess the u haul trailers aren't made to keep water out.
Serena O. le
This is the worst experience I have ever had! My truck reservation was canceled and transferred to another location that didn’t have the equipment available. I couldn’t pick up the van until the day after I originally needed it. Which required an extra day reservation. U-Haul was extremely uncooperative helping resolve the issue and I will make sure that I never come back to them when I have moving needs in the future.
Alex J. le
After spending a week to travel accross the country and trying to return the trailer at several different locations, I finally found one to accept it. The staff was incredibly rude. I was told that I had to pay another $400 on top of what I had already paid. I told them I clarified with the other office. Very rudely and unprofessionally, I was told to call them and settle it. I called, was transfered to someone nice at the Richmond office who then transfered me to someone else in customer service. They were very rude and condescending. After explaining the situation for 45 minutes, I finally just gave up and paid the $400. I will probably never use UHAUL again because of this first experience being bad again and again. This is not the first time I have heard of serious issues. It would be nice to at least get some money refunded, but doubt that will happen after talking to the employees.
Thomas P. le
Drove 10 minutes, turned around due to heavy rain hail and thunder and lightening, told them I want to reschedule and they said too bad if you drive it you buy it.$80 for ten minutes drive time. Then they said it came back with less miles than when I left?!?!?! Hahaha what??? They made it seem like maybe I messed with the milage. Absolutely ridiculous, bunch of morons. Will not do business with these guys again!
Lesia R. le
Got a call asking for the truck when I had already dropped it off.
Lori M. le
Everything was great except the gal in Denver/Boulder delivering the pod called the wrong contact number multiple times and could not answer my questions. EVERYTHING before and after this was really great. This was a first time with a pod, so I had a lot of questions and everyone else was very helpful. I certainly would use this service again.
Zach R. le
Equipment wasnt working at the time so the reservation was canceled but still got charged employees are not trying to refund my money for a rental that never happend
Richard F. le
Nothing, if each customer receives the service that we received uhaul should have zero complaints.
JACLYN M. le
I never received my e-receipt. Would like to have a copy for my records
Matthew P. le
The website and setup of vehicle is poor. I had to call several times to verify my time and location. The website automatically defaults to a far away place and the time automatically defaulted to noon.
Khristine p. le
The Lady who helped me was very nice! :)
Marjorie Z. le
Everything was fine
jeremy O. le
I set up a rental over the phone with a truck for 48 hrs. when arrived it was only a 12hr reservation. I requested any larger truck but was informed that nothing was available. The only vehicle available was a 10 ft but desperately needed a ramp for this move. This caused major setbacks that caused multiple trips and an extended day of rental. Regardless of moving stress, not being able to receive the truck reserved, explanation of how now truck was able to be rented from another location, or zero help from this location to reduce cost of rental minus a 15 mile comp caused this review to be poor.
Hossein K. le
Very good
john b. le
The back of the truck had dirt that I watched the drop off location clean out with an air blower should have been done first!
Mike C. le
after 30 minutes on the phone with "customer service" finally found out that I could make the return here.
Maria T. le
Terrific customer service representatives during our calls. Some conflicting information but everyone was very nice.
Douglas M. le
Please get better employees. Fella never tightened on to the ball. Cost me a few thousand dollars in business due to time lost when the trailer detached.
Ashley E. le
I tried calling Uhaul to give them a chance to rectify the MULTIPLE incidences that happened and continued to happen when box arrived. I didn't receive any help. Will never use again or recommend.
Andrea Q. le
The passenger side door does not latch real well. May need adjustment.
daniel b. le
Way over price for minimal time and mileage
Anthony A. le
They we're very prompt and knew what they were doing.
Elaine G. le
After the process was complete I got a phone call from someone named Jan that was calling to “drop off my box”. Very confusing considering everything was already taken care of. She wasn’t that friendly.
monique p. le
Still have yet to get a call back from a manager. Paid 100 for my box to be delivered and received my box bolted shut. They never removed the bolts so I couldn’t Access anything in my box.
alex t. le
Thanks for the fast and easy shipment of our stuff across the country! The U Box service was truly great-- the boxes arrived ahead of schedule and we were able to get them delivered ahead of time!
Jawanza J. le
the worst moving experience I ever had...problems with U-Haul to this day over a month since move...ended up being very costly with many damaged and stolen furniture....It’s a very long story.
Jose H. le
Train employees properly on how to use the inventory systems. I made a reservation that was not respected and I was contacted by an employee who rescheduled a different reservation which wasn’t respected either.
randy R. le
Have more then one person on duty .It took over 45 minutes to be process to pick up trailor.
Brian M. le
Make checking in equipment less confusing.
travis w. le
Nobody knows what thy are doing. Not willing to go out of their way to help in their customers who are in tough travel situation. Took an hr to reserve a storage unit only cause management didn’t help
travis w. le
Always have a manager onsite. People wereWaiting for ever because nobody knew what they were doing so they had to make phone calls and it took forever to explain the situation. So much Needs to be improved at this location. I hope undercover boss comes here and sees first hand.
Makayla-Smith K. le
This whole process was a nightmare from the beginning. We were sent to the wrong facility to pick up the box and then told our box would be delivered to a facility and our movers would be there to pick it up. That facility was closed and Customer Service told us it was OUR problem and we needed to figure out how to get our storage box delivered. I have tried for a week for someone to resolve my dispute and give me answers and that has yet to happen. Do not use UHaul for your moving needs, period. I will be contacting the BBB and filing a complaint.
Roy M. le
The salesman/counter person misunderstood me three different times oh how many days and what time I would be returning the uhaul and then had the nerve to call me on the last day to tell me that I was late getting it back when clearly I told him it wouldn’t be until almost 10pm on the last day. Then asked me to give him a good review. Um not only no but hell no.
STEPHEN B. le
was charged 9.51 that they could not explain what it was it cost me 8.75 gallons of gas to go 47 miles took it back more full than got it was told no refunds for over filling
ted c. le
very efficient
reymundo r. le
Everything was great, the manager Devonte was great as well.
William P. le
Truck was ready when they said it would be and was hassle free.
Noah W. le
Didn’t have my equipment when at arrival personnel were mean not helpful
Paul C. le
The U BOX worked perfectly for our needs.
Daniela M. le
Nothing at this time. Didn't have an issue with this location.
damon w. le
I purchased boxes from this location and was so switched off because of the language and service attitude of the associates and Assistant Manager , I asked that I didn’t pick up my trailer there. So of course that is where my trailer ended up being sent. The second experience was better but the language the manager used was completely unprofessional. Everyone, even the guy hooking up my trailer dropped the f bomb several times. Switched off guys. seriously.
Mary J. le
My U-Box arrived with the lock open and broken. I locked it myself so someone messed with it. It appears everything was still there but 4 of the storage tubs inside were broken. Even though the moving helper I hired to deliver the box to my new home had set up and verified a time with the local storage facility the U-Haul facility refused to honor it and forced a one day delay.
Joseph H. le
When a customer comes in and lays out in front of you what is most likely the best solution for an issue, maybe look at it like it may have happened to you. The customer is looking for are solution to the problem just as much as you are.
candy N. le
They guy that helped today was very nice. Got me in and out real quick.
candy N. le
Only one guy working. He was very confused when helping customers.
Emalee T. le
Slow, rude, shorthand staff, poor communication from one person the next especially when extended time is needed.
Shawn D. le
Great customer service. We were given more then enough furniture pads which was extremly helpful and unexpected. Thank you so much.
Marti K. le
They didn't check the truck to make sure I had the furniture pads I ordered, so I didn't get them. The cords were frayed bad for the car transport
Ashley R. le
Fix your truck they gave me a truck that sounded like it was going to breakdown. When I called to inform them the guy said oh just tell them when you are done and bring the truck back.
YAMEEL M. le
The guys that you have working at this location are HORRIBLE!!!! So unpleasant to come here. They are very rude and act like they are doing us “customer” a favor by helping us. Every time we come in something is wrong and the wait is 30 min or so.
Carnos E. le
Todo bien no hay nada de q quejarse esta vez !
Michael H. le
Mobile check-in isn't convenient, it's frustrating. To confirm my identity you require more documents than the DMV. As an Uber driver they confirm my identity by taking a photo of my face and comparing that to my driver's license, why isn't that enough for you? Instead you need a passport (don't have), my employer (self employed), copy of my lease (don't get that until moving day), or an additional contact (a phone number for you to call doesn't guarantee security, it only confirms that I'm resourceful since I can pay any person on the street to say what I ask). The information I provided at registration should suffice. Additionally a confirmation email should only include information that I'm expecting to see, it should not include new and previously unknown information about the registration process - like the additional documents you were requesting at THE time of my pickup.
wayne S. le
Check I was smooth appreciate staff working quickly so I cud go about my day!!
Michael L. le
My order was not at this location and I had to go 20 minutes out of my way to get my gear.
travis w. le
I want the kid who helped me know he did a fantastic job helping me when he had no training and no help from his surrounding employees but still got the job doneWhat should have taken 20 mins took 1hr
KIM M. le
I was not satisfied with the equipment the truck was terrible going up hills sounded like it was gonna blow a transmission.... went through way to much fuel . Couldn’t get any faster than 35 up hill... not happy...
Alfred B. le
Great people especially the asst.mgr
ANGELA Q. le
My original truck reservation was at the 80th & Federal store, I received the confirmation email for a 17' truck but when I went to pick it up it was not available, there were other people that had reserved trucks that were not there either!!!! All we could get was an apology and told us to go to the 7540 York St location, York St wouldn't even answer their phone to verify they even had one available. So we had to go out of our way to this location and rent a 15' truck because that's the largest they had. They didn't even have my current info in their system from when I when to rent the truck, they had my 2013 information in their system. The guy who gave us the truck never verified the odometer, the dolly seal was broken and the truck had no blankets and was dirty. I was so stressed when I got there I didn't check either. So we had to spend extra money on mileage and gas to take the truck to where I should have gotten it in the first place. The truck was on a 1/4 tank of gas so we had to fill it up just to get it back to the 80th & Federal location to load it up. When I returned the truck we had to wait in line of 4 people while only one person was at the counter helping people it took so long they had to lock the doors because they went past closing. The only positive thing was they didn't charge me for the blankets that were not there and the dolly with no seal. This was the worst U-Haul experience I have ever had, I won't be using U-Haul again.
Paul K. le
Great job!
Toni D. le
Make sure that the customer has what they ordered. It was a huge inconvenience that I didn't have the dolly that I ordered. And no place to get one after hours. Have employees double check everything.
Cindy J. le
nothing at all...service was great all the way around!!!
Rene N. le
Devon there was great help. Will not hesitate to return next time I need a trailer.
Cathy B. le
The folks at this location are the best possible people to work with. Every step of my trip was made perfect due to the fellas at the York St location, Denver, CO. It’s been my absolute pleasure.
Kayli T. le
Customer service was amazing.
JULIE S. le
Just hire more people to help. I felt bad for the guy who was there doing all that work himself. Alot of people in line were not happy.
chris h. le
Good service and a pleasant representative of uhaul
kaytie b. le
You were life savers. I was getring screwed over at 80th and Pecos store location who wanted to charge me 209$ y'all made my life easy and it was a 70$ rental. Thank you so much!!!
Blake S. le
Very fast and friendly service. Exceeded my expectations honestly. My move to Denver couldn't have gone better so far.
Peter M. le
All was fine on the CO side of the move. SC on the other hand was VERY disorganized. Late delivery. No communication. Even AFTER I voiced complaints to the Customer Service Reps...
Terri C. le
Not impressed. When we arrived with our load to store the storage area was six inches deep with ice and snow. The door to the unit was frozen closed. Service was awful. Door opener didn't work.
Angus T. le
N/A
FRANKLIN T. le
Angel and his crew ROCK ! They work Fast Fast Fast !
Michael S. le
Devonte Giles was nothing but a professional, I voiced concerns and my story of events from start to finish which had a few headaches, too say the least. Devonte stop and listened and without a debate solved all concerns in a common sense matter quickly. HOW refreshing to end a headache trip at his location. M Schag
LUana C. le
So far excellent!
David V. le
Great service Uhaul
Hazel H. le
I was supposed to return the truck on 7/8 full but my estimate of gas put it close to the full line...so I thought I would at least be credited some on my final bull but they didn't even offer to credit some $. Also when we left the parking lot the miliage was 16161 but the paper said 16160- but we were still charged for the 1 extra mile. These types of things reflect the integrity of the owners of the company...which apparently is to just make $ at the customers expense and not focus on honesty toward the customer.
Gabriel F. le
They charge for nothing
Tim S. le
This is not the U-Haul location at which my furniture was stored. The furniture was originally stored at the Park Hill U-Haul (Billy), and I am very happy with the quality and price of the storage. Billy runs a good U-Haul business. The movers were Steven (Hollan?) and Brett and they kept in good communication with me on delivery day and did an outstanding job of first dealing with a loading error and later that afternoon they returned to unload the 2nd U-Haul pod. They later told me that Mile High City U-Haul) (I believe it was) was able to fix the loading error right away and were very helpful in doing it. Overall, the storage and delivery service I received from U-Haul was excellent.
Zoe M. le
Everything went well. Services and employees were very polite. It was a great experience
Justin M. le
Super helpful and speedy service.
Richard W. le
The trailer that I rented had a lot of ice in the bottom. The trailer was pretty well beat up. It worked fine and I had no problems with it. The checkout was very efficient and fast.
Patti B. le
Everyone was very friendly and helpful. Renting a UHaul was definitely not something that was high on my list of things I wanted to do, but everyone here made it very easy and painless. I appreciate all their help.
Terry S. le
Initially my trailer hitch connection on the pickup I was using wasn't working. I ended up having U-Haul install a new connection which they did. It would have been better if they had suggested that to begin with and I could have saved some time and the price was very good as well.
Sameer B. le
The truck had some shoe prints in the cargo space, I was concerned I would be charged for this. Also, the utility dolly which usually has a zip tie on it was missing the tie, and I was worried, I would be charged for using the dolly, even though i did not use it.
Jeanne c. le
Davante was great!
Kristina J. le
They were very unfriendly and didn't care about my problems and why I had to pick a different location
Shanan M. le
Neither the appliance dolly or blankets were in the truck. I called and they were to adjust my bill because I was charged for them. But I just got the bill and I wasn't credited.
Seana P. le
The driver, Shelley, was an absolute joy to work with! She was accommodating and great customer service. Thank you!!!
Forrest A. le
Quick and friendly
Josefina R. le
Need better costumer service, too slow
TIM B. le
You should clone everyone at this location and put them in all your stores, their customer service is 100 times better than any other store you have in Colorado!!!!!!!!
danny m. le
From start to finish you all were awesome!! Friendly and very accommodating, listened to our needs and did everything they could to ensure we left with the right transport. I highly recommend this location as they are extremely professional and go above and beyond to make sure the customer is satisfied.
Terri C. le
We could not believe the lack of quality of service at this location. There was six inches of snow and ice (it hadn't snowed for days) that we had to walk through to get into the storage container.
SHELLY W. le
What a great Uhaul location. I choose this one because of the bad reviews for the 80th & Federal location. Couldn't have asked for a better experience. My only concern was that we showed up at 6:30 to return it and the doors were locked. Were told by some nice men to just leave the keys in the box and would be good. Would have liked to officially checked in, but it worked out.
Edward C. le
The storage area was 6 inches deep in snow and ice. There was no attempt at snow removal. Some of the people we semi-helpful, others were offended we were there, it appeared. Could not believe the lack of care. it was a dangerous environment. I slipped and feel three times on the ice.
SALLY M. le
The lady at the counter when returning the dolly, she wasn't waiting on us, was using foul language at the counter.
Garrett C. le
Personnel instructed me that the trailer was due at the end of the business day 4 days after rental, when it was actually due at 9am.
Ryan D. le
I understand that the milage estimate they give you is an estimate. However, when they are off by over a hundred dollars that's not a bad guess that's someone trying to either screw you over or is terrible at their job. Manager was rude. Van we rented was currently being lived out of by an employee. All in all really bad experience.
Steve S. le
Nothing. Everything was done perfectly from scheduling to drop off and pickup, to # of blankets, to delivery at destination. I have now made 20 moves in 50 years, and this went the best by far. Great personnel, equipment, reasonable prices. Very well done!!!
Byron S. le
Improve the furniture pad system. There should be a way to decline the furniture pads.
Javier H. le
this location really helps out there customers and friendly services thank you
Adriane L. le
Great service
Ana H. le
This experience with the uhaul uboxes was absolutely terrible. At every step of the way, things either went wrong, we got misniformation, and there was added stress since each thing was a surprise.
Kerri W. le
Drivers that delivered my uhaul pod were awesome, especially Joy!
Jill L. le
Joy handled 5 of our storage boxes three times. She was absolutely fantastic and handled our mountain driveway like a pro. Can't say enough good things about her!
steve s. le
Communication was good in making arrangement for UHaul delivery of UBoxes.
Choi F. le
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Suzanne S. le
Very satisfied! The ladies who delivered the pods and later picked them up did a great job. POLITE & EFFICIENT! Please tell them I was very pleased and thank them again for me.
Chris J. le
The service was great. They really go out of their way to help the customer. Thanks again.
david s. le
Joy was very helpful with delivery and pick up of u box.
Chelsea C. le
The drivers delivering our U-Boxes were especially good. They communicated with us multiple times to arrange the best delivery time, and were friendly, competent, and efficient.
ken s. le
Very helpful staff. Allowed me to pick up my shipment early and helped with all the paperwork quickly and efficiently
debra s. le
none
Danette C. le
Thank you. Have my storage with you
Pat S. le
Overcharged $66.85 twice (2 times) for storage I did not use. Boxes delivered to Windsor on Aug. 24 and picked up on Aug 25. $137.44 was charged for delivery which is fine. Need refund please.
Richard L. le
Although I had reserved a storage space well in advance, upon arrival and with no warning whatsoever I was told this location had no storage unit available for me. Unbelievably poor work, Uhaul.
Joseph P. le
I did not see the facility as I rented a u box which was delivered to my new home. But, all went well
JAKE M. le
The general manager there rocks. She took great care of me and her staff was the same. Cameo is a great leader
Damian G. le
None of the employees really seem to know what they're doing. My original reservation was not set when I got to the location. Pricing was not explained properly. Too much more to explain
Diana M. le
Thanks so much for the excellent service
JB P. le
Very easy to work with
Kathy B. le
They were good at there jobs
JB P. le
Appreciates the folks in the warehouse who had the next U-box ready to take when I arrived with an empty. It is a well managed operation.
Ross B. le
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Terri L. le
Cameo Petersen and her staff are excellent! We had some issues that were all resolved promptly and we highly recommend the location and its staff.
Chauncey D. le
I will not be recommending any U-Haul service to anyone ever. I will not be returning to U-Haul as a customer for any single thing. I will spread far and wide what a hassle U-Haul made of our move.
myron l. le
The staff was very friendly and went out of their way to understand exactly what I needed to accomplish. I received confirmatory phone calls to let me know that everything would flow smoothly.
April C. le
I ordered 2 u boxes that was going to Colorado and I had questions. seemed like they wasn't sure of the process. Just seemed not sure.
manuel c. le
I had a great experience with the u-box services. The driver was very nice amd helpful. The drop off amd pick up times were on schedule.
MICHAEL L. le
Staff there are friendly n helpful. Access is very good with wide aisles n lighting at night is adequate. I would recommend this facility to anyone needing a rental or storage unit.Lab13145@gmail.com
ken s. le
Great Service!
Matt H. le
I never went to the storage facility. I had UBoxes delivered and picked up. Your driver is fantastic and she is a great asset to your facility.
Barbara M. le
My experience did not include a visit to this facility so I cannot rate it. I am however completely dissatisfied with UHaul as a whole and will never again do business with this company.