Évaluations des clients U-Haul Moving & Storage of the Mile High City

U-Haul as a company has many problems. Trying to do anything online seems impossible. To bad they are the only game in town. Not a completely bad experience but a long way from good.

I was not happy getting a phone call the day the trailer was due, when I dropped it off the day before. Made me think that they were not very organized.

Love this place

Didn't get a paper receipt so got a 20 dollar charge and I return the trailer on time cause no one told me to check it back in on my cell not happy about that

Fast friendly service, we were in and out on both pick up and return.

I forget his name but he was the tallest guy there, he was really good at his job, he helped find which fuse was blown when one of trailer lights didn't work. He was really efficient and knowledgeable. The short guy was a big help too.

Zero guys off york rd are awesome even helped me out and recommended awesome food.

Nothing!

No very great service

Mathew wasexcepional, over and above. I wanted to tip him, but i didnt have cash. He actually madenit clear it was unnecessary and it was his job, and liked providing service. Well he deserves recognition for it!

The Entire process was handled very well Great communication and very helpful staff Would use this service again

Always very professional and quick to complete transactions. Courteous and friendly and knowledgeable. I only use this location for my moving needs for the last 6 years!!

The guys who helped Me out this weekend were great. Great customer service. Ill be back to this location to rent the motorcycle trailer every time I take my quad out.

Customer services are very good !

My experience with this UHaul location was exceptional.

Paul was very helpful and professional.

Great Experience at this location. Quick pickup and quick return. Greatly appreciated.

my father is an employee of UHaul, so I'm not sure if they treated me this way because of it. But, they were nice and pleasant, and a good store to deal with. Thank you.

Customer service was amazing and they were very helpful. Felt like friends helping friends!

Cistomer service rude and hostile.

Yes I would recommend that location only but the problem is I will never recommend Uhaul. You have cheated me more than one time. Once I was cheated on mileage and then you were supposed to give me a $50 credit for another bumble done by your company but I never received it. You are a bullshit company that prides itself on stealing from your customers. I will never use Uhaul again if I can help it. I will never recommend Uhaul to anyone.But the location that you spoke of is one of the best places to do business because the people there are very attentive.

I was disappointed to enter the truck and be overcome by the smell of smoke. Also the gas light was on and the first thing we had to do was get gas which was frustrating. The starting odometer was also wrong upon returning the truck but the employees were easy to work with about this.

Parking lot is in dire need of repaving.

Response very bad

I'm all upset with the 24hr access that I paid for I had some people stay late to help us get packed up loaded trucks an drive to storage an 24hr access did not work so here we r trucks loaded an mo wer to put it

I was pleasantly surprised and very happy for the top notch customer service I received a very nice change from dealing with jerks in other customer service situations recently

Tires were in need of replacing

The easiest rental ever!

We love the service and the quality

It seemed pretty good so far

Very good customer service

I ended up not needing it, do to conditions with my landlord out of my control. I drove it 20 blocks and could not get a refund.

Need cruise control in trucks. Need electric windows for drivers side.

We've had a few issues over the years we've had our van in storage at the Denver facility, but overall, it's been positive.

Great job all around

When the person tighten the hich need to use plyers to tighten it, not just your hand!

The gentleman who assisted me was courteous and helpful.

Everything went extremely smooth, at 1st we were disappointed to be switched to this location, but I would now actually choose to go to the York St location! Excellent group of employees! Thank you for all your great work!

Great

These guys are excellent! I cannot say enough good Paul and his team. I appreciate them working with us.

Staff was excellent.

The staff really helped me out and after a long move made me free safe in a new location, this is the place to go to

Only one person on premises at 10 am on a Saturday. He was doing his best, but the line of customers was all the way to the door.

they were really helpful and very nice

None

The guys helped me out a lot made sure I knew what I was doing and even help me rereserve my ubox rentals they were all awesome

One of the manager's was talking to a customer on the phone he was telling the customer very rudely how they had to pay there storage or get there stuff out. I thought that was very unprofessional on how he was talking to the customer in front of the hole store personal I think those calls should be made with no customers present.

They were closed and the app didnt work on hold for 23 min to talk to a representative

very convenient

very close to me and convenient for me

The staff was incredibly knowledgeable. They helped me with a cross country move ultimately using a 10' truck and transport. The pickup was easy and the equipment was clean. I felt safe and trusted I would not have any issues.

It was all good

We had a horrible customer experience. My original order to load on-site was changed by Uhaul the day before I was expecting to load it to a much further location. We were not given instructions on when to access it or how to notify staff when we were finished for the day. As a result, there was much confusion on when we were able to load and unload it. We eventually learned in Colorado that we needed to notify staff 24 hours before we wanted to access it and also by 4pm the day-of when we were done. Unfortunately, there is no direct way to do this, so I was on the phone with Uhaul (on hold) for ridiculous amounts of time every day. When we had finished clearing our Ubox, we notified staff at the location and I also submitted a move-out request online. A week later, the move-out request had not been processed and a mysterious "Order" appeared on my account, so I had to go to the location in-person and track down what had happened. Apparently the empty Ubox was never checked by staff and was somehow sent to a separate location without my previous order being cleared out. Additionally, there was no way for me to track my Ubox throughout this process, which was incredibly frustrating, and I was never given a "manager" or direct contact. All of this led to a very horrible customer experience and I would not recommend this Uhaul service to anyone.

Everyone was very friendly and helpful! Great experience!!

Great service by Paul, the manager.

none

Fuel. The associate claimed the tank was full. I traveled 55 miles and filled the tank with 11 plus gallons for $26.23 at $2.19 a gallon. The truck moved one refrigerator and appliance dolly nothing else. I find it hard to believe the truck empty for 22.5 miles and almost empty for the other 22.5 got 4.5 mpg. All in all it was a great experience minus the cost of fuel in relation to the total cost. I'd do it again but would make sure that full is full, almost full is not full. The truck would return almost full if that's what I started with. The associates at the location were very professional and very nice!!!

Only miles charged too Expensive

The experience was horrible. First, I had to drive to Denver (54miles) round trip out of my way to pickup this truck that should have been picked up from the Erie location. Next I had ordered four dollies with the truck. I was told there were ZERO available. I was told to go to another location in Lafayette where I could pick up two. Another 20miles round trip out of my way. Lastly, I get an additional $20.00 fee because I don't use a smart phone and could not use the mobile checkin. But mind you, I returned the truck 12hrs before the time it was due. When calling to voice my concern, Mike at the Denver office was rude and could not careless about the poor experience. His arrogant attitude was just the icing on the cake for me. I will never use uhaul. I will encourage my company to never use uhaul, I will encourage my friend and anyone I talk to, to never use uhaul. I would be embarrassed to work for Uhaul with people like Mike representing our brand. Its amazing how one person can destroy your image with poor customer service.

Due to work schedule we had to pay for 24 hour access. That was unexpected. When we retuned with our 1st load several hours after completing paperwork we were buzzed in by a worker. But ultimately locked in the gates as our code had not yet been input into the system. It took yelling, honking and waving before a retail person came to see what the matter was. Glad it wasn’t ‘after hours’

Can't think of anything

Computer Problems and their truck steering was Extremely Loose also their Equipment isn't really as Fuel Efficient as Advertised.

great guys big help

Excellent

The lady who took care of us was rude. When we picked up trailer she advised us she was moving soon and didn't care about her job customer service etc. She volunteered this information too us. Upon pick up she took her time as i told her i was in a hurry and was super rude. Totally un Profesional 👌 Is what got me was her Hate for uhaul and how she said they ripp off people and was complaining that her moving bill was over 800! Information i never asked and could of went without i hope uhaul takes this seriously shes not an asset she's possibly Dangerous!

We rented a truck 2 weekends in a row. This location was not the closest to us, but after the first rental, we knew we'd stick with this location. The staff was so nice and quick, both times. Everyone seemed happy to help. Thank you for helping our family have a pleasant moving experience.

The people working at this facility are very friendly and super helpful! The container I rented was clean and the pods were a great way to move... all around great experience!

Great job

Muddy mess outside of unit. Gate control should be more convenient to operate from drivers side of vehicle.

Great customer service

No good experience with UHaul, York street Thornton, CO. 1 in 3 visits they could find my account for payment. Always waited 30+ min. Expected interest bearing CC for auto pay. The place is a joke.

The managers accused me of sleeping in my unit which I was not doing. They locked my unit even though my bill was current . They shut off my gate key. Were rude and didnt let me speak. Evicted me!

Everyone on site was unbelievably Helpful! The National Phone Staff should be commended as Well! I Just wish there was a better Way to connect The National Call Center with local distributors!

Your facility moved my stuff to another unit. My end tables coffee tables where broken, my hope chest legs were brokeñ,old antique dresser was broken where the mirror goes lost a couch table took pic

I tried calling Uhaul to give them a chance to rectify the MULTIPLE incidences that happened and continued to happen when box arrived. I didn't receive any help. Will never use again or recommend.

Still have yet to get a call back from a manager. Paid 100 for my box to be delivered and received my box bolted shut. They never removed the bolts so I couldn’t Access anything in my box.

Thanks for the fast and easy shipment of our stuff across the country! The U Box service was truly great-- the boxes arrived ahead of schedule and we were able to get them delivered ahead of time!

the worst moving experience I ever had...problems with U-Haul to this day over a month since move...ended up being very costly with many damaged and stolen furniture....It’s a very long story.

Nobody knows what thy are doing. Not willing to go out of their way to help in their customers who are in tough travel situation. Took an hr to reserve a storage unit only cause management didn’t help

Everything was great, the manager Devonte was great as well.

The U BOX worked perfectly for our needs.

I want the kid who helped me know he did a fantastic job helping me when he had no training and no help from his surrounding employees but still got the job doneWhat should have taken 20 mins took 1hr

Great people especially the asst.mgr

The folks at this location are the best possible people to work with. Every step of my trip was made perfect due to the fellas at the York St location, Denver, CO. It’s been my absolute pleasure.

Customer service was amazing.

Very fast and friendly service. Exceeded my expectations honestly. My move to Denver couldn't have gone better so far.

Not impressed. When we arrived with our load to store the storage area was six inches deep with ice and snow. The door to the unit was frozen closed. Service was awful. Door opener didn't work.

So far excellent!

Davante was great!

We could not believe the lack of quality of service at this location. There was six inches of snow and ice (it hadn't snowed for days) that we had to walk through to get into the storage container.

this location really helps out there customers and friendly services thank you

Great service

This experience with the uhaul uboxes was absolutely terrible. At every step of the way, things either went wrong, we got misniformation, and there was added stress since each thing was a surprise.

Drivers that delivered my uhaul pod were awesome, especially Joy!

Joy handled 5 of our storage boxes three times. She was absolutely fantastic and handled our mountain driveway like a pro. Can't say enough good things about her!

Communication was good in making arrangement for UHaul delivery of UBoxes.

.

Very satisfied! The ladies who delivered the pods and later picked them up did a great job. POLITE & EFFICIENT! Please tell them I was very pleased and thank them again for me.

The service was great. They really go out of their way to help the customer. Thanks again.

Joy was very helpful with delivery and pick up of u box.

The drivers delivering our U-Boxes were especially good. They communicated with us multiple times to arrange the best delivery time, and were friendly, competent, and efficient.

Very helpful staff. Allowed me to pick up my shipment early and helped with all the paperwork quickly and efficiently

none

Thank you. Have my storage with you

Overcharged $66.85 twice (2 times) for storage I did not use. Boxes delivered to Windsor on Aug. 24 and picked up on Aug 25. $137.44 was charged for delivery which is fine. Need refund please.

Although I had reserved a storage space well in advance, upon arrival and with no warning whatsoever I was told this location had no storage unit available for me. Unbelievably poor work, Uhaul.

I did not see the facility as I rented a u box which was delivered to my new home. But, all went well

The general manager there rocks. She took great care of me and her staff was the same. Cameo is a great leader

None of the employees really seem to know what they're doing. My original reservation was not set when I got to the location. Pricing was not explained properly. Too much more to explain

Thanks so much for the excellent service

Very easy to work with

They were good at there jobs

Appreciates the folks in the warehouse who had the next U-box ready to take when I arrived with an empty. It is a well managed operation.

.

Cameo Petersen and her staff are excellent! We had some issues that were all resolved promptly and we highly recommend the location and its staff.

I will not be recommending any U-Haul service to anyone ever. I will not be returning to U-Haul as a customer for any single thing. I will spread far and wide what a hassle U-Haul made of our move.

The staff was very friendly and went out of their way to understand exactly what I needed to accomplish. I received confirmatory phone calls to let me know that everything would flow smoothly.

I ordered 2 u boxes that was going to Colorado and I had questions. seemed like they wasn't sure of the process. Just seemed not sure.

I had a great experience with the u-box services. The driver was very nice amd helpful. The drop off amd pick up times were on schedule.

Staff there are friendly n helpful. Access is very good with wide aisles n lighting at night is adequate. I would recommend this facility to anyone needing a rental or storage unit.Lab13145@gmail.com

Great Service!

I never went to the storage facility. I had UBoxes delivered and picked up. Your driver is fantastic and she is a great asset to your facility.

My experience did not include a visit to this facility so I cannot rate it. I am however completely dissatisfied with UHaul as a whole and will never again do business with this company.