Customer Reviews for U-Haul Moving & Storage of the Mile High City

Évaluation :

4

When I picked up the truck it was literally empty of gas the employee told me they rent em out as they get em. I remember renting a truck in the past and it was full and I had to return it full. I barely made it to the gas station.

Évaluation :

5

The only thing I can say getting into the place is very hard. Not well seen. Not told very well if you return the car back after hours where the droop box is.

Évaluation :

5

Paul was super and got me rolling

Évaluation :

4

Trailer worked for my needs. Easy pick up and drop off.

Évaluation :

5

Everyone and everything was great. Friendly team, simple process, went perfectly as planned.

Évaluation :

2

Not try to sneak a $20 after hours fee onto my credit card after I returned equipment, during normal business hours. Feels unsavory, I will not use this location again.

Évaluation :

5

The staff member who helped me was great! Wore a hat.

Évaluation :

5

excellent service

Évaluation :

5

I cannot think of any improvements. Your call-center staff & counter staff were very friendly & courteous.

Évaluation :

3

I was charged for a utility dolly I requested and was never given to me. The drop box was not visible to costumers to return the key.

Évaluation :

5

Employee behind the register was fantastic

Évaluation :

3

Oil light was on when we got it and the ac didn't work on a 100 degree day. Other than that everything was good.

Évaluation :

2

Customer service was absolutely nonexistent until returning the equipment. CSR Joe was exactly the employee i expect. The manager, and the csrs Behind the counter, who were on duty Saturday morning were awful. Our customer service policy is, “Here it is!”, not “how it is.” The woman we interacted with in traffic is insufficient as well. After not having the requested equipment, I was subbed into a tm. The first one the battery was dead and it only had1/16 tank of gas, but the battery was dead so it wouldn't start anyway. They gave me another truck and was disgustingly dirty. I have pics I'll put on the contract later. I rent all over the country and this has been the most disappointing mco the past couple years. No one cares. Train your people better.

Évaluation :

1

Verry rude make me feel like a thief like if I was going to keep their equipment I only had it for 2-3 days the guy was if u dnt bring back my trailer it will get reported stolen and hung up really that's not a way to speak to customers he dint even let me speak very unprofessional

Évaluation :

1

Be more of a professional over the phone and not just hanging up on the customers by not giving them an explanation on the situation at hand. There needs to be more training on how to handle a conversation with a customer without being rude and just hanging up on them.

Évaluation :

4

Paul and his team did a great job helping me understand the confusion of the online process and provided me with excellent service. The problems may have been caused because I booked the truck and storage facility at the same time.

Évaluation :

5

Paul and his team did a wonderful job making sure everything went smoothly.

Évaluation :

3

While this particular location was OK, I am very angry at U-Haul in general. My reservation was changed from my original location to this new one and I was not notified. This was an extreme inconvenience the morning of the big move. I understand that locations may need to be switched due to truck availability, but not being notified by it (I double checked my texts, voicemails, email - nothing) is absolutely unacceptable. It is extremely unlikely that I will be renting from U-Haul again.

Évaluation :

4

Smooth easy process to rent and return, staff is friendly and has a sense of humor. The staff I interacted with are real everyday people providing real service's and products.

Évaluation :

5

Calling uhaul 1800 number was not great service. They gave some information that I wasn't too please. I called the location it's self and they took care of my concern and I was very happy.

Évaluation :

3

Don't rent faulty equipment.

Évaluation :

1

Not informing the customer about after hours, service fees and lots of hidden fees. Not at all satisfied with UHaul rentals.

Évaluation :

5

Really appreciated all the guys working. Had a terrible experience with another uhaul and these guys definitely made it better. Seem less experience.

Évaluation :

2

I felt one of the representatives (Big Guy) was not friendly, sort of rude. There were two other representatives who are friendly and helped me in every possible way. The store was okay ish. The custom hitch installation was awesome. I wish this store has new trailers as the new trailers have drop pin which can be locked using lock pins.

Évaluation :

4

I reserved an appliance dolly bit when I picked up the truck, they informed me that they didn't have one and I would have to go to another store to get the dolly. My “express” check in took 40 minutes.

Évaluation :

3

We were told the expectations for cleanliness and gas usage. Upon entering the vehicle we had to clean out garbage which was left from the prior renter. When we attempted to add gas it leaked out of the tank all over the gas station.

Évaluation :

3

The storage had stains on the wall and there was no lights inside when I needed to access my unit at night. They also confused my storage unit with someone else's. They had canceled the other persons storage and did mine by accident, and in doing so they had to change my pay day since they had to reapply me for my unit. They kept raising the prices on me about every few months. Over all the storage was alright but there was a lot that could have been worked on.

Évaluation :

4

Nothing, good experience.

Évaluation :

5

The pickup stinks like cigarettes inside needs to be cleaned or scrubbed.

Évaluation :

5

Incredibly friendly and professional staff. Equipment was ready and the staff made the pick up process quick and painless.

Évaluation :

2

Very disorganized. Seemed like no one knew what they were doing. Told us they didn't have any dolly's but when we asked to double check magically they found one. Experience took significantly longer than it should have. Also, uhaul itself was a little sketchy on the drive idling very high on the freeway. Was worried we weren't going to make it to our destination.

Évaluation :

3

It's a very strange set up in the store and it seemed like my needs were secondary.

Évaluation :

5

Staff was friendly and diligent. Good crew

Évaluation :

3

The truck was not clean inside just outside

Évaluation :

5

Don't agree with adding 6 dollars on my bill filled it up before dropping it off and they should let customers know if dropping off after hrs to be aware of the road closer because I had to go all the way back around to get in to the place to drop off the truck

Évaluation :

1

There wasn't anything wrong with this location, just uhaul in general. My truck got cancelled on me several times and yalls customer service is shit. It makes me sad. I've done business with Uhual for 20 years. How you treat your customers tells me a lot about uhaul. I'll be buying my own truck moving forward so I don't have to rely on this company ever again. Total shit show.

Évaluation :

3

My key card didn't work had 2 different keys. Was never show how to operate the gates But will wing it .

Évaluation :

3

Didn't get initial truck I requested. 10 ft truck wasn't sufficient for my moving needs.

Évaluation :

2

The air conditioner only worked about 15 % of the time, you could hear it but nothing came out of the vents. They said it was coming out of the vents above for defrosting. That doesn't help when it is 94 out. When I returned it and the guy was checking the odometer, he closed the door and sped off to pull it around to around to the front door. My husband had the back door open and was removing blankets, a dolly and things from the back. I started yelling for him to stop!!! He had to have seen this when he walked up to the truck! Extremely foolish, good thing my husband wasn't in the back of it!

Évaluation :

1

First, starting they didn't help at all with the fact I came from another location and that location I first went to said it'd be the same price after talking to the York street location. Didnt try to reduce the price in any way or work with me after I said I was told the price would remain the same. Just said “yea well it's not the same price. So did you want to do that or not I can send you somewhere else” Secondly, Paul the person helping me was talking to another employee for about 2 minutes while I was trying to get my truck and go after already having to pay a price that I had no choice but paying, leaving me there to just listen to him go back and forth with his employee (that he was speaking down to & like his employee was a child) Third, all while trying to get my stuff and get the hell out of this location. Another guest comes in apparently knowing Paul and they start talking while I'm at the counter supposedly being helped. They're conversing over me and then paul proceeded to tell this guest about how bad the before said employee was and how he's a slow learner. Lastly, when I came back to drop off the truck I was only greeted by a dry toned “drop off” as the employee walks away and doesn't say anything and comes back and just asks if I want a receipt. Doesn't go over the price back to me or anything. Super unprofessional & full of arrogance at this place.

Évaluation :

5

Great customer service!

Évaluation :

5

Stop accepting truck reservations and cancelling them the day before. Moving is not a flexible activity that can be rescheduled on a 12 hour notice. Thankfully this location had a truck available, even if it was too small. The amount of headache Uhaul caused on this move by telling me the truck I already paid for wouldn't be available the day before I moved will definitely make me rent from someone else next time, even if I have to pay more.

Évaluation :

2

We returned the truck and the next day they called us and told us that we did not return it all because they lost the keys we gave them!

Évaluation :

5

Forst of all they need to get Sam to help them. She was the most caring thought woman i have ever talked to in a business she calmed me down when I was so stressed out she really knows her job she went above and beyond to help me. Even during my move she called and checked on me. If there is a award or commendation due she should get it

Évaluation :

2

The manager was helpful and kind, but the employees were very poor on the customer service side. The man helping me at the counter walked away during our interaction more than once, including walking away to check out the lunch that was delivered to the crew, which I found very rude and inconsiderate. Once outside, he walked away several times without saying anything, leaving us confused on whether or not we were good to go. Additionally, in front of me (a female customer), he was openly discussing how women are "monsters that may kill you on their period." I found this very inappropriate and extremely disrespectful, and it made me feel unwelcomed as a woman renting from uHaul. I wish I knew the name of the employee, but I unfortunately do not. Just ask him about his girlfriends period and you should be able to figure it out. The trailer we were originally given had a wiring issue, but the manager set us up with another one and we appreciated his help.

Évaluation :

5

Very courteous staff and professional did not have to wait long for my rental.

Évaluation :

5

Male employee went above and beyond to accommodate us with our ubox rental as well as our truck rental. He deserves a raise!

Évaluation :

5

Friendly and helpful staff

Évaluation :

1

I personally filled up gas to your standards before I dropped it off. Thr location is having street work I parked the truck to the best place possible. Your workers drove the truck to the point the gas was under your policy I got charged money I should never have got charged. It is not my fault there is work being done and I had to park next door to your facility and then get charged money because your workers drove way out of range to drop gas on meter to charge me

Évaluation :

5

Very friendly and pleasant experience!

Évaluation :

5

This needs to be advertised better! I had no idea UHaul did something like this and it was such a great experience from start to finish. We moved across the country a year ago and paid DOUBLE the uhaul cost and we had dozens of broken items and it arrived a month late. Uhaul was a fantastic experience!

Évaluation :

5

Excelent service

Évaluation :

5

Easy to schedule, Installation was quick. Friendly employees.

Évaluation :

4

Clerks where not always in office. They should have a number or a bell to call them

Évaluation :

5

My experience with U-Haul was excellent. I had great customer service from the time I called the 1800 number to find a location that had the equipment I needed to pick-up and return.

Évaluation :

1

This truck rental really should have been free because it was not a part of my original reservation. I made a reservation a month in advance and it was not honored at all. It would have been the same if I had walked in that same day with no reservation.

Évaluation :

5

I had not realized that this agent was located in this part of town. It was convenient to my project. More importantly, the service was excellent. The agents were friendly and professional. I look forward to working with them in the future.

Évaluation :

4

The manager, Paul Veniegas, is always very helpful and quick to fix mistakes when it happens. I rent from them twice a month for my job, so I see them often, he always is ready to help, gets things done fast and looks out to make sure things go as smoothly as possibly. I always appreciate him looking out and doing a good job! Thanks Paul

Évaluation :

5

I have rented multiple times and every time Paul and his crew take good care of us!! Will be continued customer!!

Évaluation :

1

My trailer was stolen from there yard and before that I had my locks cut off twice

Évaluation :

5

Except for not being able to get out of the gate. It was easy.

Évaluation :

1

Got my tools stolen from my van

Évaluation :

5

Good business all the way around.

Évaluation :

5

Super friendly staff… Very mindful of customers needs… THEY GO ABOVE AND BEYOND THEIR CALL OF DUTY

Évaluation :

1

My RV was broken into 4 different times. The cameras that were on the premises were blocked by semi trucks so basically they didn't work. UHaul did nothing about it. They said sorry about that. But 4 times in 3 months is not right. Now they are putting up a better fence and cameras. That won't pay for the stolen items. I am going to have a post on social media to let everyone I know not to patronage UHaul

Évaluation :

5

Great with serving our needs. Great team!

Évaluation :

5

Paul always has a friendly smile and greeting for his customers. And, his team reflects it, as well.

Évaluation :

4

The hours to get into storage ith a remote for 24 hour access was a bit pressing on time for me. I could not afford th remote so I hd to clear out the storage in a rushed manner because of thelimited time available after work. Other then that everything was fantastic.

Évaluation :

3

Everything was great until we moved out. We found out the storage until must have had some leaks so some of our stuff was water damaged. It wasn't anything of high value but kind of ruins the valve of storage when you pull your thing out of storage and they are damaged. Also the light in the storage unit did not work. Not a major deal A also but for $150 a month you would expect a dry well let place. Great place to store your stuff but just make sure you don't need to go at night and that your stuff is not irreplaceable or too expensive.

Évaluation :

5

Paul and his guys have been excellent.

Évaluation :

1

Office personal horrendous. The manager has no customer service skills. Very rude.

Évaluation :

5

The staff is fantastic very professional and very helpful. The facility is very nice and lots of room to move in the storage space.

Évaluation :

5

Our 26 ft rental truck broke down on our way to U-Haul Moving & Storage Of The Mile High City. When we got towed there, everyone was very understanding of our situation and helped us come up with a plan that worked for us. We were able to move all of our items from the rental truck into one of their storage units with no problems. It was a very good experience after a lot of hassle with the truck breaking down.

Évaluation :

5

All the men working in their office are very good at their jobs! They helped me when i initially got the unit! And very helpful when i closed out and rented a trailer!! They all deserve a raise no matter how much they are making they are great!

Évaluation :

4

Always friendly and helpful

Évaluation :

5

The staff at this location was excellent in their service!

Évaluation :

5

Whenever I run into a little snag the staff is right there to help me out with the my issue

Évaluation :

3

U-Haul as a company has many problems. Trying to do anything online seems impossible. To bad they are the only game in town. Not a completely bad experience but a long way from good.

Évaluation :

3

I'm all upset with the 24hr access that I paid for I had some people stay late to help us get packed up loaded trucks an drive to storage an 24hr access did not work so here we r trucks loaded an mo wer to put it

Évaluation :

4

I was pleasantly surprised and very happy for the top notch customer service I received a very nice change from dealing with jerks in other customer service situations recently

Évaluation :

4

We've had a few issues over the years we've had our van in storage at the Denver facility, but overall, it's been positive.

Évaluation :

5

The staff really helped me out and after a long move made me free safe in a new location, this is the place to go to

Évaluation :

5

very convenient

Évaluation :

4

Due to work schedule we had to pay for 24 hour access. That was unexpected. When we retuned with our 1st load several hours after completing paperwork we were buzzed in by a worker. But ultimately locked in the gates as our code had not yet been input into the system. It took yelling, honking and waving before a retail person came to see what the matter was. Glad it wasn't 'after hours'

Évaluation :

5

great guys big help

Évaluation :

5

The people working at this facility are very friendly and super helpful! The container I rented was clean and the pods were a great way to move... all around great experience!

Évaluation :

3

Great job

Évaluation :

3

Muddy mess outside of unit. Gate control should be more convenient to operate from drivers side of vehicle.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

1

No good experience with UHaul, York street Thornton, CO. 1 in 3 visits they could find my account for payment. Always waited 30+ min. Expected interest bearing CC for auto pay. The place is a joke.

Évaluation :

1

The managers accused me of sleeping in my unit which I was not doing. They locked my unit even though my bill was current . They shut off my gate key. Were rude and didnt let me speak. Evicted me!

Évaluation :

5

Everyone on site was unbelievably Helpful! The National Phone Staff should be commended as Well! I Just wish there was a better Way to connect The National Call Center with local distributors!

Évaluation :

2

Your facility moved my stuff to another unit. My end tables coffee tables where broken, my hope chest legs were brokeñ,old antique dresser was broken where the mirror goes lost a couch table took pic

Évaluation :

1

I tried calling Uhaul to give them a chance to rectify the MULTIPLE incidences that happened and continued to happen when box arrived. I didn't receive any help. Will never use again or recommend.

Évaluation :

1

Still have yet to get a call back from a manager. Paid 100 for my box to be delivered and received my box bolted shut. They never removed the bolts so I couldn't Access anything in my box.

Évaluation :

5

Thanks for the fast and easy shipment of our stuff across the country! The U Box service was truly great-- the boxes arrived ahead of schedule and we were able to get them delivered ahead of time!

Évaluation :

1

the worst moving experience I ever had...problems with U-Haul to this day over a month since move...ended up being very costly with many damaged and stolen furniture....It’s a very long story.

Évaluation :

1

Nobody knows what thy are doing. Not willing to go out of their way to help in their customers who are in tough travel situation. Took an hr to reserve a storage unit only cause management didn't help

Évaluation :

5

Everything was great, the manager Devonte was great as well.

Évaluation :

5

The U BOX worked perfectly for our needs.

Évaluation :

1

I want the kid who helped me know he did a fantastic job helping me when he had no training and no help from his surrounding employees but still got the job doneWhat should have taken 20 mins took 1hr

Évaluation :

5

Great people especially the asst.mgr

Évaluation :

5

The folks at this location are the best possible people to work with. Every step of my trip was made perfect due to the fellas at the York St location, Denver, CO. It's been my absolute pleasure.

Évaluation :

5

Customer service was amazing.

Évaluation :

5

Very fast and friendly service. Exceeded my expectations honestly. My move to Denver couldn't have gone better so far.

Évaluation :

1

Not impressed. When we arrived with our load to store the storage area was six inches deep with ice and snow. The door to the unit was frozen closed. Service was awful. Door opener didn't work.

Évaluation :

5

So far excellent!

Évaluation :

5

Davante was great!

Évaluation :

1

We could not believe the lack of quality of service at this location. There was six inches of snow and ice (it hadn't snowed for days) that we had to walk through to get into the storage container.

Évaluation :

5

this location really helps out there customers and friendly services thank you

Évaluation :

5

Great service

Évaluation :

1

This experience with the uhaul uboxes was absolutely terrible. At every step of the way, things either went wrong, we got misniformation, and there was added stress since each thing was a surprise.

Évaluation :

5

Drivers that delivered my uhaul pod were awesome, especially Joy!

Évaluation :

5

Joy handled 5 of our storage boxes three times. She was absolutely fantastic and handled our mountain driveway like a pro. Can't say enough good things about her!

Évaluation :

4

Communication was good in making arrangement for UHaul delivery of UBoxes.

Évaluation :

5

.

Évaluation :

5

Very satisfied! The ladies who delivered the pods and later picked them up did a great job. POLITE & EFFICIENT! Please tell them I was very pleased and thank them again for me.

Évaluation :

5

The service was great. They really go out of their way to help the customer. Thanks again.

Évaluation :

5

Joy was very helpful with delivery and pick up of u box.

Évaluation :

5

The drivers delivering our U-Boxes were especially good. They communicated with us multiple times to arrange the best delivery time, and were friendly, competent, and efficient.

Évaluation :

5

Very helpful staff. Allowed me to pick up my shipment early and helped with all the paperwork quickly and efficiently

Évaluation :

4

none

Évaluation :

4

Thank you. Have my storage with you

Évaluation :

1

Overcharged $66,85 twice (2 times) for storage I did not use. Boxes delivered to Windsor on Aug. 24 and picked up on Aug 25. $137,44 was charged for delivery which is fine. Need refund please.

Évaluation :

1

Although I had reserved a storage space well in advance, upon arrival and with no warning whatsoever I was told this location had no storage unit available for me. Unbelievably poor work, Uhaul.

Évaluation :

4

I did not see the facility as I rented a u box which was delivered to my new home. But, all went well

Évaluation :

5

The general manager there rocks. She took great care of me and her staff was the same. Cameo is a great leader

Évaluation :

2

None of the employees really seem to know what they're doing. My original reservation was not set when I got to the location. Pricing was not explained properly. Too much more to explain

Évaluation :

5

Thanks so much for the excellent service

Évaluation :

5

Very easy to work with

Évaluation :

5

They were good at there jobs

Évaluation :

5

Appreciates the folks in the warehouse who had the next U-box ready to take when I arrived with an empty. It is a well managed operation.

Évaluation :

4

.

Évaluation :

4

Cameo Petersen and her staff are excellent! We had some issues that were all resolved promptly and we highly recommend the location and its staff.

Évaluation :

1

I will not be recommending any U-Haul service to anyone ever. I will not be returning to U-Haul as a customer for any single thing. I will spread far and wide what a hassle U-Haul made of our move.

Évaluation :

5

The staff was very friendly and went out of their way to understand exactly what I needed to accomplish. I received confirmatory phone calls to let me know that everything would flow smoothly.

Évaluation :

2

I ordered 2 u boxes that was going to Colorado and I had questions. seemed like they wasn't sure of the process. Just seemed not sure.

Évaluation :

5

I had a great experience with the u-box services. The driver was very nice amd helpful. The drop off amd pick up times were on schedule.

Évaluation :

5

Staff there are friendly n helpful. Access is very good with wide aisles n lighting at night is adequate. I would recommend this facility to anyone needing a rental or storage unit.Lab13145@gmail.com

Évaluation :

5

Great Service!

Évaluation :

5

I never went to the storage facility. I had UBoxes delivered and picked up. Your driver is fantastic and she is a great asset to your facility.