Customer Reviews for U-Haul Moving & Storage of the Mile High City

4 388 évaluations

7540 York St   Denver, CO 80229
(South of 74th and York)

(303) 286-2766

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(303) 286-2766

7540 York St
Denver, CO 80229
(South of 74th and York)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMERON O. 
Évaluation :
5

AAA+++

ERICKA N. 
Évaluation :
3

Only one person working inside, so got stuck behind a slow customer for nearly 20 mins. Then had to wait almost 10 minutes outside to get trailer hooked up and then wait to have contract changed (because assigned trailer was behind several other trailers). Extremely friendly staff, but everything seemed a little disorganized.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl B. 
Évaluation :
5

fast and excellent customer service that;s my go-to location

JUAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE C. 
Évaluation :
3

I reserved at 26 foot truck, none available. I settled for a 20 foot truck and picked it up but the gas gauge was just above empty. I had to put gas in it before I drove home. I was told I would get a $48 credit for that when I checked the truck in.

Gregory L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD B. 
Évaluation :
1

My RV was broken into 4 different times. The cameras that were on the premises were blocked by semi trucks so basically they didn't work. UHaul did nothing about it. They said sorry about that. But 4 times in 3 months is not right. Now they are putting up a better fence and cameras. That won't pay for the stolen items. I am going to have a post on social media to let everyone I know not to patronage UHaul

Karen M.  |  Expérience générale 
Évaluation :
5

Lower the price of truck rentals

ROBERT J. 
Évaluation :
5

Just update the photos. I had to take pictures of all the scratches

Zachariah V. 
Évaluation :
3

Lights didn't work on trailer and employees checked and told me they were working. Prior person left lock on trailer that had to be drilled off took over 30 extra minutes.

Kent M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMIAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danyelle T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren C. 
Évaluation :
2

Do not tell potential customers that there are 4WD trucks when there are not.

Kyle R. 
Évaluation :
3

when i returned the truck owner refused to give me a receipt said it's being e-mailed and walked away I am yet to reeived thr final receipt have calld and a young guy said he will print it ans ask the manager tomorrow if he can mail it

DORIS O. 
Évaluation :
5

They always take good care of me!!!!!!

ROBERT Z. 
Évaluation :
4

Trailer was filthy

ALISON L. 
Évaluation :
5

Great with serving our needs. Great team!

CHARLES B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMEN S. 
Évaluation :
4

Other than the brake lights not wanting to work so to speak, The Service And Mannerisms We're Excellent, I Don't Know What You Could Do To Improve The Brakes Working. But Thank You All For Your Service.

David G. 
Évaluation :
5

Paul was very friendly and helpful. You can tell he cares.

MICHELE Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY N. 
Évaluation :
4

The two gentleman that helped us out were great- very helpful and quick to get us on our way.

Stephen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESTER C. 
Évaluation :
5

I recommend that Sam (at the 80th Federal location) get a raise for her outstanding customer service. U-haul is lucky to have such a dedicated and knowledge employee. The 80th Federal was my requested location for pickup, FYI.

JEFFREY S. 
Évaluation :
2

The store manger was rude. He was talking in the phone to “babe” when I arrived and interrupted his conversation. He insisted that I wear a mask while in the store even though one of his employees that he was talking to about another renter didn't have a mask on. Oh well good thing there are lots of other u-haul choices.

RONALD M. 
Évaluation :
5

Great group of guys! Very helpful

LESTER C. 
Évaluation :
5

Get the street fixed!!!!!!!

ROBERT Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIAS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNE H. 
Évaluation :
1

Customer service was horrible. He did not help us find our truck and we had to put our key in several different ones until we figured out the number at the top of the truck. He was very short with his answers and rude.

Brandy G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ian H. 
Évaluation :
5

Everything was great

DIANE S. 
Évaluation :
1

Very poor customer service extremely unhappy with only this location and have constantly tried to overcharge

RAPHAEL M. 
Évaluation :
3

Many miles from my Westminster home. Was told this location was the only one with 5x8.

PETER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA G. 
Évaluation :
1

Hidden fees, poorly maintained truck, inability to provide customer care. Run away!!

NICHOLAS H. 
Évaluation :
5

Just keep U-Hauls Trucks and Trailers on hand.

ALBERT N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUSAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABRAHAM C. 
Évaluation :
5

Allow them to return to a different location.

BERNARD C. 
Évaluation :
5

The guys that helped us were extremely helpful and friendly! Thanks for a job well done!!

MARIA D. 
Évaluation :
3

When I arrived at the location there was no acknowledgement that I was in the building. Plus, when the selected was given to me, there was less than a quarter tank of fuel. It showed that was only 36 miles of fuel. All rentals should be filled up.

DARCY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXANDER R. 
Évaluation :
5

S.O.

JOSEPH L. 
Évaluation :
5

The guys went above and beyond to help us out. Merci

KATHRYN F. 
Évaluation :
1

Overall my experience with U-Haul was not good at all! First off I reserved my truck 3 weeks before I needed it , I received a call a day before I was going to pick up my 26 inch truck U-Haul let me know the truck was vandalized ! So U-Haul send me to other location to pick up the U-Haul for my reservation. Im on my way to pick the truck up on the day of my reservation I receive another call stating that the truck at that location did not come in in the morning ! So I was relocated again but this time was further out! The new location the manager Paul was really nice and helpful . He started to me if I don't hear from anyone from U-Haul or get $50 credit for this inconvenience to let him know within 48 hour. Then I received a other call from U-Haul representative while I'm moving things into the truck ask if I will be back to return the truck back by the schedule time I reserved it for. The representative explained to me that the truck that I had was a one-way truck and not a in city truck! There was a customer from Loveland, Co was coming down to pick up in the morning! So I explained to the representative that noone was concerned about my situation on reserving this truck and I had to go to further location to receive this truck. I m really disappointed and frustrated with U-Haul on everything that happened to me for those couple hours I had the truck! I still haven't heard back for any one from U- Haul yet!

TENESHIA M. 
Évaluation :
5

Fast and easy very helpful

JUAN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

The app was difficult to use. When I attempted to return, the app would not accept my photo demonstrating the trailer was clean. I had to chat on the app to resolve. Otherwise great. I would rent again.

RONALD R. 
Évaluation :
5

Easy, quick drop off

Allan D. 
Évaluation :
5

I had to go across town to find a trailer. The closet I-70 and Chambers Rd store near me all their open trailer were out for service. E. 48th And Colorado Blvd did not have a trailer, but he did search other stores and found me a trailer this location was about 15 miles from my house 7540 N York St. I was somewhat disappointed but I had to make it work.

AMBROSE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAPHAEL M. 
Évaluation :
4

Tighten the outside drivers mirror and fix the driver side visor.

DANIEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Paul always has a friendly smile and greeting for his customers. And, his team reflects it, as well.

ed u.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug L.  |  Premières impressions 
Évaluation :
1

I have been renting every week with uhaul. My last rental the mileage was wrong and the fuel. I tried to show this with a picture and I guess it didnt work properly. I took a picture when I picked up the truck and I was charged for fue; and more mileage than I should have been I told Uhaul that I didnt agree and no one has contacted me will not use U haul again if they are the last rental place on earth

ROBERT Z. 
Évaluation :
5

We originally requested to pick up our truck from a closer location and were sent to this location because the other location did not have the right size truck available. We were frustrated initially due to the extra distance travelled and the per mile cost of driving the truck for our local move. However, this location was very accommodating of our scheduling changes/requests and “made it right.” They we're very friendly and efficient too. For our next move, we will likely choose this location right off the bat, even though there are still other locations closer to us.

GRANT M. 
Évaluation :
5

I appreciate the staff there I was running late and was still able to get in and out in about 10 minutes.

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HANNAH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE S. 
Évaluation :
4

The hours to get into storage ith a remote for 24 hour access was a bit pressing on time for me. I could not afford th remote so I hd to clear out the storage in a rushed manner because of thelimited time available after work. Other then that everything was fantastic.

Edeltraud F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS T. 
Évaluation :
1

I was charged a late fee after following clerks instructions on dropping off trailer. Clerk miss informed me and withheld information which led to me being charged a late fee..

SAMMY R. 
Évaluation :
5

Everything was great. Check in and out was really easy. Truck was great.

STEPHANIE J. 
Évaluation :
5

Always a great experience renting from U-Haul. They had what I needed,, when I needed it.. I was a little late in returning,, they waited for me. Quick and easy.

DANIEL B. 
Évaluation :
3

Everything was great until we moved out. We found out the storage until must have had some leaks so some of our stuff was water damaged. It wasn't anything of high value but kind of ruins the valve of storage when you pull your thing out of storage and they are damaged. Also the light in the storage unit did not work. Not a major deal A also but for $150 a month you would expect a dry well let place. Great place to store your stuff but just make sure you don't need to go at night and that your stuff is not irreplaceable or too expensive.

MOHAMMED MAHMOUD H.  |  Expérience générale 
Évaluation :
5

Thank you for the great service! Katheryn Dixon

KATHERYN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JORGE M. 
Évaluation :
4

Both trucks that rented the door seals were not attached properly thus going down the road it was loud unbearable to here the radio keeping you focused on the road.

CHARLES I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN H. 
Évaluation :
2

My entire experience with uhaul was one of the worst experiences I ever have honestly. To start off, I was supposed to receive a truck at 10 am Saturday morning to move my stuff for my brother who is unable to do it because of a bad car accident. While driving to the first location 5 mins before I showed up I was told the truck they had ready for me was taking by someone else. They rescheduled that day for a 4 pm arrival time which was around 5:30 pickup. When I drove down there to Denver to get the truck I was told they didn't even have it so I got rescheduled again. This time it was a 6:30 pick up at this location. After waiting all day time get the truck I finally got one at 6:40. When I got there I was told they would refund me 50 dollars of 150 for the problems. I was quoted a wrong quote for the gas never walked around the truck nothing and a pad lock was left on the truck. I couldn't do my move in until late that evening which lasted in to Sunday not to mention my storage unit was closed that day at 4 and not opened until Monday. Sunday I asked for a key to unlock the truck but I couldn't get one until Monday. Monday I had to reach out to them and u we down at 1:30 pm because it still wasn't handled yet just to unlock it. I finally got everything packed up by 4 :45 Monday evening and then had to move it all in. Got done moving my stuff at 10 pm when it closed. Tuesday I had to return it and go back down to finish cleaning it out and put gas in it after all the confusion. I'm the end it costed me 3 days of my time 7-800 dollars of my money the bills plus not being able to drive and work and so much patience. Im glad it's over but I will never be going through the experience again I don't think. Was really hoping for more compensation back then 50 bucks for all the hassle but it's about par for the course of how the entire situation was handled. I hope you guys have a great rest of your week and that no one has to go through what I went through for this. God bless

WESLEY L. 
Évaluation :
5

Great service on this end.

PHILIP H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob M. 
Évaluation :
2

Communicate delays or any changes customer should not have to second guess

KIA G. 
Évaluation :
3

Well right now its hard to comment because the streets leading up to and entrances are all tore up as they are doing construction on York, so quite difficult to enter and leave , at no fault to U-haul , I have give them props for putting up with that mess. Also on a good note,the young guy that works there, pretty sure his name is Jose M, great Guy, very friendly and helpful, always smiles and is quite respectful, definitely a keeper.

TINA W. 
Évaluation :
1

I did not make the reservation for this location but had to incur the extra mileage cost.

Nicole J. 
Évaluation :
5

Friendliest staff!! Very helpful with hook up of trailer and made rental easy. Merci!

KRISTEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Logan W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cherise L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDRA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MOLLY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler P. 
Évaluation :
5

Very friendly staff , quick & efficient.

Adam L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PAUL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IGNACIO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ADAM W. 
Évaluation :
5

Paul and his guys have been excellent.

Adam C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YAAREB A.  |  Premières impressions 
Évaluation :
4

I was pleasantly surprised and very happy for the top notch customer service I received a very nice change from dealing with jerks in other customer service situations recently

Terri L.  |  Premières impressions 
Évaluation :
4

We've had a few issues over the years we've had our van in storage at the Denver facility, but overall, it's been positive.

PHyLLIS W.  |  Premières impressions 
Évaluation :
5

very convenient

Teresa P.  |  Premières impressions 
Évaluation :
5

The drivers delivering our U-Boxes were especially good. They communicated with us multiple times to arrange the best delivery time, and were friendly, competent, and efficient.

Chelsea C.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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