Évaluations des clients U-Haul Moving & Storage of the Mile High City

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of the Mile High City

Cote générale :

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JAMES F.
Évaluation :

Le client n'a pas laissé de commentaire.

Donna W.
Évaluation :

Le client n'a pas laissé de commentaire.

Angel R.
Évaluation :

Very good customer service

KYLE D.
Évaluation :

I ended up not needing it, do to conditions with my landlord out of my control. I drove it 20 blocks and could not get a refund.

DANIEL B.
Évaluation :

Need cruise control in trucks. Need electric windows for drivers side.

PHyLLIS W. | Premières impressions |
Évaluation :

We've had a few issues over the years we've had our van in storage at the Denver facility, but overall, it's been positive.

JASON E.
Évaluation :

Le client n'a pas laissé de commentaire.

JUAN L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jerimiah C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Donald M.
Évaluation :

Great job all around

ROBERT M.
Évaluation :

When the person tighten the hich need to use plyers to tighten it, not just your hand!

PHILLIP G.
Évaluation :

The gentleman who assisted me was courteous and helpful.

NICOLE E.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID F.
Évaluation :

Everything went extremely smooth, at 1st we were disappointed to be switched to this location, but I would now actually choose to go to the York St location! Excellent group of employees! Thank you for all your great work!

Malo J.
Évaluation :

Great

Paul V.
Évaluation :

Le client n'a pas laissé de commentaire.

WENDY T.
Évaluation :

These guys are excellent! I cannot say enough good Paul and his team. I appreciate them working with us.

Kelly W.
Évaluation :

Staff was excellent.

Lawrense L. | Premières impressions |
Évaluation :

The staff really helped me out and after a long move made me free safe in a new location, this is the place to go to

Chad D.
Évaluation :

Only one person on premises at 10 am on a Saturday. He was doing his best, but the line of customers was all the way to the door.

Lawrense L.
Évaluation :

they were really helpful and very nice

Elmer A.
Évaluation :

None

THERESA A.
Évaluation :

The guys helped me out a lot made sure I knew what I was doing and even help me rereserve my ubox rentals they were all awesome

Ana G.
Évaluation :

Le client n'a pas laissé de commentaire.

JESUS S.
Évaluation :

One of the manager's was talking to a customer on the phone he was telling the customer very rudely how they had to pay there storage or get there stuff out. I thought that was very unprofessional on how he was talking to the customer in front of the hole store personal I think those calls should be made with no customers present.

Edward B.
Évaluation :

They were closed and the app didnt work on hold for 23 min to talk to a representative

Lawrense L.
Évaluation :

Le client n'a pas laissé de commentaire.

Teresa P. | Premières impressions |
Évaluation :

very convenient

Teresa P.
Évaluation :

very close to me and convenient for me

Cheryl A.
Évaluation :

The staff was incredibly knowledgeable. They helped me with a cross country move ultimately using a 10' truck and transport. The pickup was easy and the equipment was clean. I felt safe and trusted I would not have any issues.

Daniel B.
Évaluation :

It was all good

Eladio L.
Évaluation :

Le client n'a pas laissé de commentaire.

Darryl B.
Évaluation :

Le client n'a pas laissé de commentaire.

Kendra B.
Évaluation :

We had a horrible customer experience. My original order to load on-site was changed by Uhaul the day before I was expecting to load it to a much further location. We were not given instructions on when to access it or how to notify staff when we were finished for the day. As a result, there was much confusion on when we were able to load and unload it. We eventually learned in Colorado that we needed to notify staff 24 hours before we wanted to access it and also by 4pm the day-of when we were done. Unfortunately, there is no direct way to do this, so I was on the phone with Uhaul (on hold) for ridiculous amounts of time every day. When we had finished clearing our Ubox, we notified staff at the location and I also submitted a move-out request online. A week later, the move-out request had not been processed and a mysterious "Order" appeared on my account, so I had to go to the location in-person and track down what had happened. Apparently the empty Ubox was never checked by staff and was somehow sent to a separate location without my previous order being cleared out. Additionally, there was no way for me to track my Ubox throughout this process, which was incredibly frustrating, and I was never given a "manager" or direct contact. All of this led to a very horrible customer experience and I would not recommend this Uhaul service to anyone.

Anthony D.
Évaluation :

Everyone was very friendly and helpful! Great experience!!

RONALD L.
Évaluation :

Le client n'a pas laissé de commentaire.

DWIGHT Z.
Évaluation :

Great service by Paul, the manager.

Cecil M.
Évaluation :

none

CHRISTOPHER S.
Évaluation :

Fuel. The associate claimed the tank was full. I traveled 55 miles and filled the tank with 11 plus gallons for $26.23 at $2.19 a gallon. The truck moved one refrigerator and appliance dolly nothing else. I find it hard to believe the truck empty for 22.5 miles and almost empty for the other 22.5 got 4.5 mpg. All in all it was a great experience minus the cost of fuel in relation to the total cost. I'd do it again but would make sure that full is full, almost full is not full. The truck would return almost full if that's what I started with. The associates at the location were very professional and very nice!!!

DAVID G.
Évaluation :

Only miles charged too Expensive

Mariah B.
Évaluation :

Le client n'a pas laissé de commentaire.

David S.
Évaluation :

The experience was horrible. First, I had to drive to Denver (54miles) round trip out of my way to pickup this truck that should have been picked up from the Erie location. Next I had ordered four dollies with the truck. I was told there were ZERO available. I was told to go to another location in Lafayette where I could pick up two. Another 20miles round trip out of my way. Lastly, I get an additional $20.00 fee because I don't use a smart phone and could not use the mobile checkin. But mind you, I returned the truck 12hrs before the time it was due. When calling to voice my concern, Mike at the Denver office was rude and could not careless about the poor experience. His arrogant attitude was just the icing on the cake for me. I will never use uhaul. I will encourage my company to never use uhaul, I will encourage my friend and anyone I talk to, to never use uhaul. I would be embarrassed to work for Uhaul with people like Mike representing our brand. Its amazing how one person can destroy your image with poor customer service.

ALEXANDER S.
Évaluation :

Le client n'a pas laissé de commentaire.

AMBROSIO M.
Évaluation :

Le client n'a pas laissé de commentaire.

renee h. | Premières impressions |
Évaluation :

Due to work schedule we had to pay for 24 hour access. That was unexpected. When we retuned with our 1st load several hours after completing paperwork we were buzzed in by a worker. But ultimately locked in the gates as our code had not yet been input into the system. It took yelling, honking and waving before a retail person came to see what the matter was. Glad it wasn’t ‘after hours’

Teresa P.
Évaluation :

Can't think of anything

Douglas W.
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Le client n'a pas laissé de commentaire.

JAN N.
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Le client n'a pas laissé de commentaire.

HAROLD H.
Évaluation :

Computer Problems and their truck steering was Extremely Loose also their Equipment isn't really as Fuel Efficient as Advertised.

Drew D. | Premières impressions |
Évaluation :

great guys big help

TRAVIS G.
Évaluation :

Le client n'a pas laissé de commentaire.

Pamela V.
Évaluation :

Excellent

JOSHUA L.
Évaluation :

The lady who took care of us was rude. When we picked up trailer she advised us she was moving soon and didn't care about her job customer service etc. She volunteered this information too us. Upon pick up she took her time as i told her i was in a hurry and was super rude. Totally un Profesional 👌 Is what got me was her Hate for uhaul and how she said they ripp off people and was complaining that her moving bill was over 800! Information i never asked and could of went without i hope uhaul takes this seriously shes not an asset she's possibly Dangerous!

Albert M.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher P.
Évaluation :

Le client n'a pas laissé de commentaire.

FRANCISCO Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael T.
Évaluation :

Le client n'a pas laissé de commentaire.

BARBARITO A.
Évaluation :

Le client n'a pas laissé de commentaire.

John C.
Évaluation :

Le client n'a pas laissé de commentaire.

JASON W.
Évaluation :

We rented a truck 2 weekends in a row. This location was not the closest to us, but after the first rental, we knew we'd stick with this location. The staff was so nice and quick, both times. Everyone seemed happy to help. Thank you for helping our family have a pleasant moving experience.

JEAN Q.
Évaluation :

Le client n'a pas laissé de commentaire.

DALE C.
Évaluation :

Le client n'a pas laissé de commentaire.

NATALIE C.
Évaluation :

Get starting milage right, get the size of truck I reserved, don't charge me twice, maintenance your vehicles as the truck wasn't safe and trapped us for 2 hours inside the back.

Adam K.
Évaluation :

Staff here was friendly and extremely helpful. I was very impressed! U-haul needs to do a better job making it clear when you book a reservation, that BOTH the place of pick-up AND the time of pick-up are not certain.

GILBERT V.
Évaluation :

Le client n'a pas laissé de commentaire.

BRIAN R.
Évaluation :

WAY to expensive! It should have been $20 as advertised... What a complete rip off! PERIOD! would NEVER recommend uhaul to anyone

RUSSELL W.
Évaluation :

The drop off is not customer friendly. Picture of the mileage, the gas gauge, the back of the truck. Copy and paste to the Uhaul.com ap. Is this so Uhaul does not have to check it in the morning when you open? The store is a great place and the people are great. Thanks for reading. Russell

MATTHEW D.
Évaluation :

Le client n'a pas laissé de commentaire.

Brandon T.
Évaluation :

The customer service was great, but our overall experience was not. The equipment was not out for our pick up and the key was not in place. Its impossible to leave on time when nothing is right. We did not get our full six hours due to nothing being ready.

Tabitha S.
Évaluation :

know what u have on lot so ur not keeping customers waiting

FRANK B.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian P.
Évaluation :

Veronica was extremely efficient in getting my order filled and getting back on the road as quickly as possible.

ROGER Z.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL L.
Évaluation :

Le client n'a pas laissé de commentaire.

DEBORAH T.
Évaluation :

Plans changed and I asked if I could pick it up the night before the reservation, but they said it would cost me more than twice the amount to change it, so I let it be, paid for a hotel room for the night and picked it up the next day, right when they opened. Despite that, the gentleman that helped me was excellent!

Muhammad Gul R.
Évaluation :

The staff is so rude I rented the trailer to tow my car for $47 and didn't use it because it couldn't two my car I came back to switch it with another one but they didn't switched it and also they didn't refund my money back

CHADLEY P.
Évaluation :

This location was closed. ..trailers on the lot but no one In sight..sign said closed for covid..called with no answer...called uhaul and was sent around the corner a couple of miles to location on York St..This location was very professional and got me on my way.

John C.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer S.
Évaluation :

Le client n'a pas laissé de commentaire.

Raphael C.
Évaluation :

Le client n'a pas laissé de commentaire.

JESUS R.
Évaluation :

Le client n'a pas laissé de commentaire.

KAREN H.
Évaluation :

Make sure in the heat or cold your blower is working fine.

Angela B. | Expérience générale |
Évaluation :

The people working at this facility are very friendly and super helpful! The container I rented was clean and the pods were a great way to move... all around great experience!

Kollinb A.
Évaluation :

Have the keys in the locked box on the night I'm supposed to be picking up the truck. If that doesn't happen then actually offer a discount. I had several people come from different locations to help me and they had to waste their time and gas on top of me wasting my own time and gas. When I finally could get the truck my time was much more limited due to it needing to go to someone else. Still no discount. Be better.

Isac G.
Évaluation :

Le client n'a pas laissé de commentaire.

renee B.
Évaluation :

Le client n'a pas laissé de commentaire.

DENNIS A.
Évaluation :

I will be back.

Karina A.
Évaluation :

My pick up location changed without notice, I used the online check in and pick up which took longer than just going inside. I asked the customer service rep inside the building to help me, he said he had no way of doing anything since I already started using the online process, and then right as finally got processed online he came out with the truck keys in his hands and said “here are the keys” he could have done that from the start instead of making me late for work. I don't believe I will ever use Uhaul again.

PATRICIA S.
Évaluation :

Ty for great service

FRANKLIN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Paula D.
Évaluation :

Le client n'a pas laissé de commentaire.

Diego T.
Évaluation :

Le client n'a pas laissé de commentaire.

Peter W.
Évaluation :

Le client n'a pas laissé de commentaire.

BEN R.
Évaluation :

Le client n'a pas laissé de commentaire.

JERRY A.
Évaluation :

Nothing paul was very professional and super nice and went beyond his needs to help me THANK YOU PAUL

shelley S.
Évaluation :

Le client n'a pas laissé de commentaire.

O Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Caitlin S.
Évaluation :

Staff was very friendly and helpful.

JORDAN M.
Évaluation :

I had a MUCH MUCH MUCH better experience at this location than many other U-Haul locations I've had the displeasure of dealing with. Whatever they are doing here, replicate it!

Anthony C.
Évaluation :

I rented the 9ft cargo van. Rep told me its the same at the 10ft box truck. No its not!! It took us longer to move and waaaay more difficult. He shouldnt tell customers that. It was one of the worst moves and we moved 1 mile down the road.

PETER P.
Évaluation :

Le client n'a pas laissé de commentaire.

ALMA C.
Évaluation :

Le client n'a pas laissé de commentaire.

Carla R.
Évaluation :

Le client n'a pas laissé de commentaire.

Laura T.
Évaluation :

Uhaul called me the night before pick up and changed my reservation to a smaller truck and pick up was farther away than original location. This change meant we had to make 2 trips to fit all our belongings because truck was small. Very frustrating to have a reservation and then have it changed last minute.

DIANE N.
Évaluation :

U Haul on York St is the very best place to rent your truck. Our move took longer than expected. They were polite and accommodating.Allowing us to keep it an extra day.

PHILIP F.
Évaluation :

Le client n'a pas laissé de commentaire.

MELVIN K.
Évaluation :

The service was great, the staff was friendly and helpful, even went above and beyond helping with assuring I had a safe and great experience

Keith K.
Évaluation :

Le client n'a pas laissé de commentaire.

Virginia R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

antonia v. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Katrina D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Dana J. | Expérience générale |
Évaluation :

Great job

MICHAEL L. | Expérience générale |
Évaluation :

Muddy mess outside of unit. Gate control should be more convenient to operate from drivers side of vehicle.

william b. | Premières impressions |
Évaluation :

Great customer service

JERRAME H. | Expérience générale |
Évaluation :

No good experience with UHaul, York street Thornton, CO. 1 in 3 visits they could find my account for payment. Always waited 30+ min. Expected interest bearing CC for auto pay. The place is a joke.

charlotte h. | Expérience générale |
Évaluation :

The managers accused me of sleeping in my unit which I was not doing. They locked my unit even though my bill was current . They shut off my gate key. Were rude and didnt let me speak. Evicted me!

Mark S. | Premières impressions |
Évaluation :

Everyone on site was unbelievably Helpful! The National Phone Staff should be commended as Well! I Just wish there was a better Way to connect The National Call Center with local distributors!

Danette C. | Expérience générale |
Évaluation :

Your facility moved my stuff to another unit. My end tables coffee tables where broken, my hope chest legs were brokeñ,old antique dresser was broken where the mirror goes lost a couch table took pic

Ashley E. | Expérience générale |
Évaluation :

I tried calling Uhaul to give them a chance to rectify the MULTIPLE incidences that happened and continued to happen when box arrived. I didn't receive any help. Will never use again or recommend.

monique p. | Expérience générale |
Évaluation :

Still have yet to get a call back from a manager. Paid 100 for my box to be delivered and received my box bolted shut. They never removed the bolts so I couldn’t Access anything in my box.

alex t. | Expérience générale |
Évaluation :

Thanks for the fast and easy shipment of our stuff across the country! The U Box service was truly great-- the boxes arrived ahead of schedule and we were able to get them delivered ahead of time!

Jawanza J. | Expérience générale |
Évaluation :

the worst moving experience I ever had...problems with U-Haul to this day over a month since move...ended up being very costly with many damaged and stolen furniture....It’s a very long story.

travis w. | Expérience générale |
Évaluation :

Nobody knows what thy are doing. Not willing to go out of their way to help in their customers who are in tough travel situation. Took an hr to reserve a storage unit only cause management didn’t help

reymundo r. | Expérience générale |
Évaluation :

Everything was great, the manager Devonte was great as well.

Paul C. | Expérience générale |
Évaluation :

The U BOX worked perfectly for our needs.

travis w. | Premières impressions |
Évaluation :

I want the kid who helped me know he did a fantastic job helping me when he had no training and no help from his surrounding employees but still got the job doneWhat should have taken 20 mins took 1hr

Alfred B. | Expérience générale |
Évaluation :

Great people especially the asst.mgr

Cathy B. | Premières impressions |
Évaluation :

The folks at this location are the best possible people to work with. Every step of my trip was made perfect due to the fellas at the York St location, Denver, CO. It’s been my absolute pleasure.

Kayli T. | Premières impressions |
Évaluation :

Customer service was amazing.

Blake S. | Premières impressions |
Évaluation :

Very fast and friendly service. Exceeded my expectations honestly. My move to Denver couldn't have gone better so far.

Terri C. | Expérience générale |
Évaluation :

Not impressed. When we arrived with our load to store the storage area was six inches deep with ice and snow. The door to the unit was frozen closed. Service was awful. Door opener didn't work.

LUana C. | Premières impressions |
Évaluation :

So far excellent!

Jeanne c. | Premières impressions |
Évaluation :

Davante was great!

Terri C. | Premières impressions |
Évaluation :

We could not believe the lack of quality of service at this location. There was six inches of snow and ice (it hadn't snowed for days) that we had to walk through to get into the storage container.

Javier H. | Premières impressions |
Évaluation :

this location really helps out there customers and friendly services thank you

Adriane L. | Expérience générale |
Évaluation :

Great service

Ana H. | Expérience générale |
Évaluation :

This experience with the uhaul uboxes was absolutely terrible. At every step of the way, things either went wrong, we got misniformation, and there was added stress since each thing was a surprise.

Kerri W. | Expérience générale |
Évaluation :

Drivers that delivered my uhaul pod were awesome, especially Joy!

Jill L. | Expérience générale |
Évaluation :

Joy handled 5 of our storage boxes three times. She was absolutely fantastic and handled our mountain driveway like a pro. Can't say enough good things about her!

steve s. | Expérience générale |
Évaluation :

Communication was good in making arrangement for UHaul delivery of UBoxes.

Choi F. | Expérience générale |
Évaluation :

.

Suzanne S. | Expérience générale |
Évaluation :

Very satisfied! The ladies who delivered the pods and later picked them up did a great job. POLITE & EFFICIENT! Please tell them I was very pleased and thank them again for me.

Chris J. | Réservation |
Évaluation :

The service was great. They really go out of their way to help the customer. Thanks again.

david s. | Expérience générale |
Évaluation :

Joy was very helpful with delivery and pick up of u box.

Chelsea C. | Expérience générale |
Évaluation :

The drivers delivering our U-Boxes were especially good. They communicated with us multiple times to arrange the best delivery time, and were friendly, competent, and efficient.

ken s. | Expérience générale |
Évaluation :

Very helpful staff. Allowed me to pick up my shipment early and helped with all the paperwork quickly and efficiently

debra s. | Expérience générale |
Évaluation :

none

Danette C. | Réservation |
Évaluation :

Thank you. Have my storage with you

Pat S. | Expérience générale |
Évaluation :

Overcharged $66.85 twice (2 times) for storage I did not use. Boxes delivered to Windsor on Aug. 24 and picked up on Aug 25. $137.44 was charged for delivery which is fine. Need refund please.

Richard L. | Réservation |
Évaluation :

Although I had reserved a storage space well in advance, upon arrival and with no warning whatsoever I was told this location had no storage unit available for me. Unbelievably poor work, Uhaul.

Joseph P. | Expérience générale |
Évaluation :

I did not see the facility as I rented a u box which was delivered to my new home. But, all went well

JAKE M. | Expérience générale |
Évaluation :

The general manager there rocks. She took great care of me and her staff was the same. Cameo is a great leader

Damian G. | Expérience générale |
Évaluation :

None of the employees really seem to know what they're doing. My original reservation was not set when I got to the location. Pricing was not explained properly. Too much more to explain

Diana M. | Expérience générale |
Évaluation :

Thanks so much for the excellent service

JB P. | Expérience générale |
Évaluation :

Very easy to work with

Kathy B. | Expérience générale |
Évaluation :

They were good at there jobs

JB P. | Expérience générale |
Évaluation :

Appreciates the folks in the warehouse who had the next U-box ready to take when I arrived with an empty. It is a well managed operation.

Ross B. | Expérience générale |
Évaluation :

.

Terri L. | Expérience générale |
Évaluation :

Cameo Petersen and her staff are excellent! We had some issues that were all resolved promptly and we highly recommend the location and its staff.

Chauncey D. | Expérience générale |
Évaluation :

I will not be recommending any U-Haul service to anyone ever. I will not be returning to U-Haul as a customer for any single thing. I will spread far and wide what a hassle U-Haul made of our move.

myron l. | Expérience générale |
Évaluation :

The staff was very friendly and went out of their way to understand exactly what I needed to accomplish. I received confirmatory phone calls to let me know that everything would flow smoothly.

April C. | Expérience générale |
Évaluation :

I ordered 2 u boxes that was going to Colorado and I had questions. seemed like they wasn't sure of the process. Just seemed not sure.

manuel c. | Expérience générale |
Évaluation :

I had a great experience with the u-box services. The driver was very nice amd helpful. The drop off amd pick up times were on schedule.

MICHAEL L. | Expérience générale |
Évaluation :

Staff there are friendly n helpful. Access is very good with wide aisles n lighting at night is adequate. I would recommend this facility to anyone needing a rental or storage unit.Lab13145@gmail.com

ken s. | Expérience générale |
Évaluation :

Great Service!

Matt H. | Expérience générale |
Évaluation :

I never went to the storage facility. I had UBoxes delivered and picked up. Your driver is fantastic and she is a great asset to your facility.

Barbara M. | Expérience générale |
Évaluation :

My experience did not include a visit to this facility so I cannot rate it. I am however completely dissatisfied with UHaul as a whole and will never again do business with this company.

Non reviews have been submitted for this location.

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