Évaluations des clients U-Haul Moving & Storage of the White Mountains

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of the White Mountains

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Earnest H. le

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WELL EVEN THOUGH THIS DID NOT APPLY TO MY SITUATION I THOUGHT IT WAS NOT RIGHT FOR SOMEONE TO HAVE TO PAY EXTRA $$ TO DROP OFF AFTER HOURS ...BUT MY EXPERIENCE WAS GREAT!

Michelle M. le

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Le client n'a pas laissé de commentaire.

Ron S. le

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Best uhaul experience I have ever had. The general manager was wonderful! We will be using this location from now on. Location is incredibly clean and well managed. Great customer service!

Isabel C. le

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The worst experience ever the only one that helped was a employee that was outside washing vans eryone else didn't help any of us Even after I asked the manager that was on the phone no acknowledg

kirsten w. le

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Quick and easy no problems with services.

tom G. le

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Trailer was new and spotless! Employee was very professional with a sense of humor. Very understanding of my needs and helpful. I will use Uhaul again as needed. Thank you

Benny E. le

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Le client n'a pas laissé de commentaire.

Randy M. le

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This location is always superb.

Leonore J. le

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First of all I was guaranteed a price for a 4 x 8’ trailer of $25 when I reserved it with Chris and Robert, the manager confirmed that. When I got the bill to pay for it it came to $86.66 it was outrageous!! Then one of the terminals that Alexis was using,I think her name was, wouldn’t work three times — I spent 45 minutes in there waiting for this bill to populate. And then we moved to a new machine. I told them that I was in a rush and still they continued to use the darn machine that was failing. I don’t want to have to go through this again when I reserve in May next year at Ina In tucson and when I have to reserve in September in Lakeside Arizona next year. I do this twice a year and I don’t want to have a song and dance it was very annoying.

Johanna W. le

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Le client n'a pas laissé de commentaire.

David J. le

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Le client n'a pas laissé de commentaire.

gloria f. le

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Staff is very courteous, friendly, and if i ever need to store any items i definitely go to u-haul. Thank you

Aric C. le

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Auto transport had 9 PSI of air pressure in one rear tire and 7.5 PSI in the other rear, which i noticed it when i loaded up the car the morning after i picked up the trailer. Filled them to 40 PSI and burned out a compressor. The 7.5 PSI tire blew out 100 miles into the trip at highway speed, sending tread flying under the car behind me. Payson AZ has NO service facility. uhaul.com was worthless trying to get a service call registered. Took 15 minutes on hold to get a live person, who was fortunately very good. Took 2 hours from start to finish to get a new tire from another town. Last summer this same branch gave me a car hauler missing one hitch bolt.

Kenneth R. le

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Online reservation system sucks

Bruce V. le

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Le client n'a pas laissé de commentaire.

Douglas S. le

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Le client n'a pas laissé de commentaire.

ronold K. le

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Very helpful..explained everything. Units clean. Would definitely recommend

ROBERT M. le

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Great help! Thank you!

Jeff H. le

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Le client n'a pas laissé de commentaire.

Tami K. le

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They need more help. The tires were too bald for a long distance road trip. We were told if we got a flat to just call the nearest uhaul and they would come out and change it. ??? No very reassuring

buddie H. le

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Le client n'a pas laissé de commentaire.

Barry P. le

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rented a trailer ,the trailer was well maintained and ready on time.Great service also.

Tommie W. le

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Update your computer system so it doesn't take 45 min to rent equipment...

Katherine M. le

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Everything was prompt & professional!

dave W. le

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Le client n'a pas laissé de commentaire.

Dawn F. le

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Rob was extremely nice and helpful.

Gary Y. le

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Le client n'a pas laissé de commentaire.

GENEVIEVE J. le

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Storage units are nice and clean

richard a. le

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every was great , great service thank you

WILLIAM M. le

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Once Patti took over as storage manager, service improved greatly.

Lisa H. le

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Le client n'a pas laissé de commentaire.

Tim E. le

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Hats off to Patty your field representative at the facility where we park. We have known Patty now for over 3 years and she always is looking ways to make our time with you an awesome experience!

Colin S. le

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Le client n'a pas laissé de commentaire.

Frank C. le

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Le client n'a pas laissé de commentaire.

Hugh M. le

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Speed up the check out process. Ask UHaul to review their web-based program...compare it to airline reservations and check in. The process should take less than 10 minutes. Last two rentals took about 30 minutes each.

Philip H. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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I think that u do a pretty good job

Theodore P. le

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The trailer worked well.

Darron A. le

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Le client n'a pas laissé de commentaire.

Connie E. le

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Le client n'a pas laissé de commentaire.

MICHAEL H. le

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It was always clean, lit and secure

Brian L. le

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The large rocks in the gravel are difficult to maneuver around with dollies and when carrying large items. The gate was inoperable and left open several times.

Jennifer V. le

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I had no problems.

Jill D. le

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Staff was great. One clerk + 3 people in line = an hour waiting, need more help. Check-in cumbersome , too long. Do in advance on line? RV spaces ridiculously narrow. Sorry...

gary A. le

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Would have been 5 stars if not for the confusion during the reservation process. My wife stopped by to rent the space and was told by Paul that the space was ours. The next day everything changed

richard g. le

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Very courteous, and friendly. Took just moments to register and then move into storage area. Clean, bright and beat of all, affordable.

American P. le

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My experience was great. I only wish this location had access earlier in the morning. I tried to get in early so I could load stuff for the Swap Meet and was not able to.

miguel g. le

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Everyone was nice and helpful I would recommend this place to everyone

david c. le

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Great facility. Very nice workers.

Skyler M. le

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amazing

Nicholas J. le

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Very easy to work with and very nice facility.

sandra s. le

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At times there seemed to be a shortage of staff. Everyone there was working, but.there were several people waiting iline.

sandra k. le

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I would use it again if I need to.

Frank H. le

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OK

margie K. le

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No additional comments

sandra k. le

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none

Brian B. le

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The staff was more than accommodating. Excellent customer service!

CHARLES S. le

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Great service. The only thing I would have liked better was to be able to leave the facility without putting in a code.

dennis k. le

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Questions answered in a prompt manner.

JAMES L. le

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The staff are super friendly and helpful. The facility is very clean and well maintained. They have everything you need to make your move a pleasant experience.

Dan C. le

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Rob and the staff are excellent at delivering outstanding customer service. Great place to do business with.

julie c. le

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Weeds waist high, full of bugs. Customer service beyond horrible. Called/visited 10 times to try and have it addressed. Mgr not avail, messages not returned, store open with no employees on site.

mark c. le

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The staff at White Mountains Uhaul has always been friendly and helpful and the facilities are well maintained. I would recommend them to anyone! Mark

Wayne R. le

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Rob did an excellent job of getting things handled

ryan e. le

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Great place to store your belongings. The manager is very fair and is very willing to help.

MICHAEL G. le

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Very efficient and helpful

bob d. le

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Great staff

JIM W. le

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As I entered the store an employee turned and walked out the back without saying anything. I could hear someone on the phone so I waited several minutes before approaching the back office.

Joseph G. le

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Very clean, easily accessible and good security

elmer s. le

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Staff friendly and helpful.

kendall T. le

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Nothing to add

Autumn B. le

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What an awesome staff and a great experience. Thank you sooooooo much U-Haul! I absolutely will recommend this facility to a friend.

JAMES L. le

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A truly pleasant experience. Very clean store and storage areas. Wonderful employees - all friendly and helpful. Moving isn’t exactly an easy time but these folks went above and beyond to help.

Gary Z. le

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fast and friendly

Karen H. le

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We used this facility for 7 months and had no problems. We would rent here again.

Leonard K. le

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The individual who assisted us was terrific.

Patti T. le

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Great service, awesome staff.

dave S. le

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Thank you to the staff, check-in and getting help with the RV was great!

Patti T. le

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Really enjoyed Beth. Very nice lady, knows what she is doing. Very personable. Thank You

Amanda J. le

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Excellent service; very happy all round

Arthur M. le

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Very helpful staff

Myron B. le

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Everyone working here were helpful and friendly staff. Thankful they help with what I need .

Daniel V W. le

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Would use this facility again.

grace y. le

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All were very kind and walked me thru and to my storage unit. Made sure I understood everything. Very friendly and helpful. Thanks!

Ken S. le

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very good!!

Josie C. le

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The lady I felt with was friendly and fun to talk with.

dirk r. le

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In midst of moving and all the logistics, it was nice to have your solid helpful services available.

Nancy M. le

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Staff helped me find people to assist in loading and unloading my U-Box and managing it while in storage.

Don M. le

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Spaces are getting a bit narrow. Very difficult to back into. But that wont stop us from returning.

Arthur M. le

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Pleasant and helpful staff,efficient at what they do.

Richard B. le

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If you're in Show Low, Lakeside, Pinetop or anywhere in this White Mountain area: This U-Haul Storage is where you need to be storing your belongings. Great staff 👍, Great prices too 👍

TIMOTHY K. le

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Reserved trailer and a 20x20 unit but find out it was double booked. UHaul is so unorganized changes must be made!!

Ernest L. le

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Those in charge were always polite and attentive. I can highly recommend their facility for storage, enclosed and outside.

TOM S. le

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Great experience, and a very clean storage locker

Joel P. le

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Thanks for everything

Cecilia V. le

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Thank you

Mark C. le

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Very helpful and friendly.

Adam M. le

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T

Robert Michael B. le

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In spite of previously making a reservation for a storage unit, the process of securing the unit was extremely aggregating, and I had to repeat myself time after time to the attendant.

Debra S. le

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The two workers we had contact with were friendly and knowledgeable. We were very happy with our experience. The facility is great and easy to maneuver. I feel safe there and able to access my unit

Steven W. le

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Quality customer service. Very personable representative. Made sure I had exactly what I needed before I made any kind of purchase. I am going to enjoy doing business with this particular site.

lorinda m. le

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Friendly and helpful staff place was neat and well organized thank you.

david e. le

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Thank you.

apache behavioral h. le

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Heath was patient, helpful and efficient. High quality customer service is appreciated.

dirk r. le

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Your team was a great group that launched my first reservations and checked in my final empty truck. They were relaxed and efficient and saved me $ in every area of need that I had. Well done.

Richard B. le

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ABOVE AND BEYOND EXCELLENT, 12 inches snow on the ground, employee there CHAD was the GREATEST of help getting my 5th wheel into storage. THANK YOU, CHAD

Russell T. le

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Everything went pretty good. Had a couple of snafus but it all worked out. I love the storage unit. Thanks for taking us on for our move to your area!!

stephen b. le

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Storage manager Patty goes out of her way to accommodate our needs . She is the one that makes this uhaul storage run so smoothly,

Adam M. le

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Great service and great rates!

David P. le

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Very helpful staff and extremely clean storage units.

JOHN W. le

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N/A

stephanie c. le

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Best storage and moving experience I’ve had. The GM (owner?) was super helpful, friendly and flexible. Used the storage unit and ended up moving one way with a truck. He made it all painless!!! Thanks

tudi k. le

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Very accommodating

Rick C. le

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The main guy there was really rude , and the gate was left open 90% of the time , not secure at all , had to clean out before i moved in my stuff, they are all around bad!!

Johanna A. le

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Na

Susan B. le

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On both ends of my move, Tucson and Pinetop, staff were very good.

Bryan E. le

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Wish rv spots were a bit wider. I always have scratches on the side from doors swinging open and scuffing my trailer.

SARA M. le

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The staff were helpful and pleasant. I have rented several times at this U-haul store and will continue to.

tracy m. le

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Great doing business with them

Gregory S. le

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very, very friendly. individual knew his job and completed it successfully.

LOYD L. le

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They are very efficient and friendly

TEB C. le

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ALWAYS AVAILABLE WHEN WE NEEDED TO GET TO OUR UNIT, AND VERY CONVENIENTLY LOCATED FOR US. WHEN WE DID NEED HELP, THE STAFF WAS COURTEOUS AND HELPFUL.

Jessica D. le

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Just wondering if we get a partial monthly refund back since we cancelled mid month and prepay? The gentleman who canceled the locker for us told us we do not. I found this odd. Please let me know.

brad c. le

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Vary nice people and help me a lot

quentin j. le

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Staff was very attentive to my needs and schedule. Facility is in great condition.

paul f. le

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GREAT thank you.

ANDREW L. le

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Overall a great expierence. Would easily make 5 stars except my location couldnt have my ubox delivered to my house. Instead i had to rent all the equipment from the store to move it myself.

JOE P. le

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NEED COVER STORAGE FIR RV. Sold our Fifth Wheel and will bring a 38’ motor home in June to lakeside for Storage. There is only one other facility with cover storage- they are always 100% full

david e. le

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The staff is very helpful providing excellent customer service. The facility is convenient and easy to use.

Mark B. le

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My only major disappointment was that the store in Bend sold me a lock they said would fit our truck. We found it did not work. When we tried to return the lock in Lakeside they didn't take it back.

JOSEPH B. le

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Manager was very friendly and helpful.

kathleen W. le

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nice new facility

robert g. le

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Hello, Renting one of your storage units was so convenient. It also saved us a lot of work and time. Thanks for your great service and staff. Best regards, Bob G.

david e. le

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The Uhaul staff were helpful and courteous. I recommend this Uhaul for those needing storage or van/truck needs in the White Mountains.

Mary H. le

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Tall grass behind my rv... secure but unknown about lighting cuz I never went at nite

Judy J. le

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Called several places in Lakeside/Pinetop. This one was comparable, had a vacancy, so went with it. When we went out we found they have HUGE STORAGE area behind the building. Very pleased.

Scott R. le

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employees were great. facility is clean and in good condition.

Norm C. le

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This Uhaul has turned around 180 degrees since we utilized it last year. It is a very, very nice facility.

Ellen W. le

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Everyone couldn't have been nicer.

Walter E. le

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I was recently in between jobs and in the middle of a hardship. The Uhaul Moving and Storage in Lakeside, Az. has great staff and was willing to work with me until i could get caught. Thank-you

E AND D APPLIANCE L. le

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The people were very good but your pricing increased why to Mini Times that was told by the Vice President your co to me when your perching the storage units that is why I came back from texas and

Steven J. le

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Facility was clean. They are super slow!!

emily h. le

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Kust needed 24 hours a day access because of job hours, without having to pay extra.

Theresa A. le

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One Sat eve around 11 p.m. I realized I had not paid my bill. I called to leave a message, a woman answered. She kindly took my payment. What?!!! Now that's excellent customer service!

DAVID F. le

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Staff were awesome, friendly and helpful. Only issue I had was that the area outside my storage unit was muddy due to rain. Need to put some gravel down.

Frank S. le

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Everything was fine except all of our things in the storage building were covered in a think layer of dust. Good thing I covered the tv

Bruce T. le

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I was treated professionally, and I will continue to do business there.

TRACEY T. le

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Even though our truck & cube were turned in the day before, a computer error showed the truck still out. Instead of doing more investigating, they called & scared us. Computer probs on check out too.

jim h. le

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The staff may need training on the computer system, as each person seemed to have trouble with their task. They indicated that the software keeps changing.

Alivia A. le

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The staff was always friendly and helpful and when I rented a trailer staff was very knowledgeable and made my moving easier.

David M. le

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Very clean, climate controlled and the staff was always very friendly and helpful!

jack f. le

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Will definitely use this location again.

michelle b. le

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Very disappointed with the customer service. Staff was poorly trained and not helpful. Didn’t honor military discount and proceeded to send me from person to person instead of taking care of issue

Andrew C. le

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It was fine

wayne n. le

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Robert and staff were exceptionally helpful in helping me while I had my items stored here. Robert is very delightful to talk with and interacts with each customer like they were family

Jeff H. le

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Tari O. le

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thank you for helping us again. I like how your system works.

DAVID M. le

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I had a local mover pick up the pods at U-Haul Moving & Storage, ergo can't comment on facility/staff. Key downside: can't deliver the pods to the house, hence had to pay someone to get them.

Vincent F. le

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none

charles b. le

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Only one concern: On one visit the gate was open and I was concerned that someone could enter and exit without using coded access.

MISCHA B. le

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Easy check-out and helpful staff.

Steven P. le

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An extremely clean facility. Much cleaner than most any fast food restaurant. Sounds odd, but the truth!

Kathleen M. le

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Would recommend. Clean, secure; indoor climate-controlled units as well as drive-up units. Helpful staff.

barbara t. le

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Helpful staff, well done