Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
U Haul Storage is absolutely the best storage facility I've ever used. Climate Control. Very Clean And the Staff treat you like you are family. If you ever want to find a Storage Facility. I would recommend it to anyone. Thanks to Kim Bledsoe and her amazing staff. Sincerely, Wanda & Jesse Sweeney.
wanda s.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christy D.
Évaluation :
5
Helpful staff. Kimberly was great!
COLE R.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Philip S.
Évaluation :
3
Average overall experience due to instances were it was difficult to reach facility by phone, staff were curt on phone and did not give caller time to discuss a situation regarding inaccurate information given by staff unfamiliar with checkout procedures. Regular staff member did remedy the situation; however, phone etiquette is lacking.
Deborah G.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John S.
Évaluation :
2
When to close out storage building I was told that they email me never email me had go back up there to check on it
Eddy H.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary K.
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Premières impressions
Évaluation :
5
Staff was excellent in pickup cans return. Great Job!!!
Jerry H.
Évaluation :
5
Thank you for all your help.. God bless and Happy New Year U Haul
Jennifer A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Grant P.
Évaluation :
2
Person who attached trailer to my pick up truck would not allow me to help him and he let the trailer hit the back of my truck on the tailgate putting a nice size dent. Then when we try to open the gate on the trailer the chains that allow the gate to go all the way to the ground work tightened on so tight I had to go and borrow tools just to be able to open the gate up. Was pretty disappointed this time
Timothy B.
Évaluation :
5
Made the process easy as possible and was happy to serve us as welll. They walked us threw everything and helped us get to our storage
Desiree D.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chad H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Claudio S.
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Expérience générale
Évaluation :
5
Very friendly and easy to talk to. I didn't feel like I was rushed or a customer. I felt like I was among friends. This is the best U-Haul facility I have ever been to. Thanks for a great experience.
Chad H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
susan b.
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Premières impressions
Évaluation :
5
No problems and if I had any concerns it was easy to contact personal if I need storage in the future this is the place for me.
David D.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy B.
Évaluation :
5
Very well and friendly workers
MAUTICIO G.
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Expérience générale
Évaluation :
5
Beautiful location,; very helpful employees!
Lee B.
Évaluation :
4
Returned truck through the app, so had no interaction with staff.
Barbara P.
Évaluation :
4
Jus make sure the gas is filled
Shaquanna W.
Évaluation :
5
Awesome Customer Service!!!
Annie G.
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Premières impressions
Évaluation :
5
Excellent service à la clientèle. Absolutely no improvements needed
William R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christy D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jamie F.
Évaluation :
4
Y'all did great!!!!!
Michael B.
Évaluation :
5
When I had to extend my contract they helped me and really the overall experience was awesome.
Teresa M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley M.
Évaluation :
5
This is the second time I've needed to use U-Haul storage. Excellent service and clean environment every time
Susan H.
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Expérience générale
Évaluation :
3
Dropped off after midnight
SUSAN DIANE F.
Évaluation :
5
I rented the van because there were no rental cars available within a 20 mile radius of Thomasville. Maybe it would be good to offer local only rental vehicles with U-Haul skins for advertising. Just a thought. I needed a vehicle for 2 days while my car was being repaired.
Brenda S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald R.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eddy H.
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Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Najia H.
Évaluation :
5
Truck was supposed to be picked up in High Point . Got there and the location had been changed to Thomasville. Took a lot of extra time.
David W.
Évaluation :
5
Very Professional
Marvin C.
Évaluation :
5
Buen servicio ,muy buena atención. Gracias por la ayuda a las mudanzas de sus clientes.
MAUTICIO G.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marla C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marla C.
Évaluation :
5
I noticed roaches at the entrance of the storage but luckily none near my items. I did notice a couple of spiders in my boxes but nothing too upsetting. The staff is amazing overall especially the lady that comes in the evening around 4:30pm and stays to closing, who's short and ethnic. She's so helpful and I just wish I knew her name.
Ariel R.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARCUS L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ariel R.
Évaluation :
5
Very nice and friendly staff.I always come to this location .
Susan P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rhonda M.
Évaluation :
5
The customer service at this location was outstanding! Very satisfied customer!
Sandra O.
Évaluation :
4
The employee here was nice and reminded us before we left about filling the truck back up, as we had forgotten to do so, saving us some money.
CHAD C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edgar C.
Évaluation :
3
We were told a 10 ft unit would be larger enough, that would hold belongings out of a 15ft uhaul truck. Was not had to rent another unit.
Patricia S.
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Expérience générale
Évaluation :
3
The tow dolly i rented one fender all but came off going down the hwy I could see where it was zip tied on from a previous accident. Then I had to stop on multiple occasions to try and repair my self so that it wouldn't rip off the rest of the way stoped at a Walmart purchased a bungee cord and tied it on after the 1st attempt that broke.then the bungee cord broke so I ended up taking off my belt and tying it on that final ended up working after 3 different stops and repairs.j showed them and told them aswell and wasn't offered anything for all of my trouble and saving there fender.
Deborah T.
Évaluation :
5
The workers at the Thomasville U-Haul we're very nice and the most helpful people I would recommend going here if u need anything
Donna N.
Évaluation :
5
It was a great place staff was amazing
Josh M.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TAHIRA O.
Évaluation :
5
The manager is wonderful. Very understanding and knowledge of the business and that keeps happy customers.
kimberly j.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cody W.
Évaluation :
5
I don't recall the name of the young man that assisted us but he was very knowledgeable and helpful.
Tonya S.
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Premières impressions
Évaluation :
4
Could not install wiring needed now I have to go somewhere else to finish it
Jeff T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deena G.
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Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joseph F.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Billy L.
Évaluation :
5
Excellent operation in thomasville. Great friendly service from everyone with whom I had contact
Christopher G.
Évaluation :
5
What can you do to improve? Lol Yeah Right! You guys were awesome, can't get any easier. Merci.
Robert S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandie H.
Évaluation :
5
Great customer service helped me out in a time of need very quickly "Thomasville North Carolina"
Christopher S.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tra'Niece W.
Évaluation :
3
My one way rental reservation was made one week prior for the Knight's Inn in Selma, NC. I drove over 2,5 hours for a 9am pickup. Upon arriving I was told that there was no truck available for me. This was extremely upsetting considering the distance I drove and already after the attendant ran and charged my credit card. I then was told by the attendant there was nothing that he could do to refund my money and I had to personally call u-Haul to have the dispatch reversed and have another truck located for me. I then had to drive another half hour to find a truck. Arriving at the second location, the attendant was not even on site and I had to wait another half hour until I received my truck. I reserved my truck for 9am from the first facility, had to travel to another facility and didn't leave with the truck until noon. The second facility was roach infested and in the middle of deliverance. On top of that, you again charged my credit card a $50 rental fee that I was told would be waived. All in all my first experience with u-Haul was terrible. I would not recommend your company to my worst enemy.
KACIE H.
Évaluation :
4
Gas cap on truck was broken.
Kenneth P.
Évaluation :
5
Both Reps I dealt with were helpful and professional. The equipment worked well and I had zero issues. Hours of operation are wonderful as well.
Steven B.
Évaluation :
3
When I went to get the truck the one they had ready had a check engine light on
Had to go back to get another truck which caused some delay
Henrietta S.
Évaluation :
2
Make sure the truck doesn't leak during rain...well had many Bo es get soaked and it could have ruined important items.
Ryan S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andy F.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Melody E.
Évaluation :
4
some truck kind of old, problems w driver door has to slam hard lo close, and old wipers , and one tire had a nail, thanks god didn't got flat, but everything else was fine,
Vicente H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Preston B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tony S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley R.
Évaluation :
5
Great customer service and equipment
Wilber R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFF C.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracie C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Phillip L.
Évaluation :
5
Keep up the Great Work!!!
Darron W.
Évaluation :
3
Have sitting for two people, to help..
Lavern O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
donald V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PASCHAL O.
Évaluation :
5
Customer service was great!
VICTOR D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOANNEELAINE P.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joanie M L.
Évaluation :
5
Effortless drop off. Helpful staff. In and out super quick. Très sympathiques et professionnels. Merci.
ERIK F.
Évaluation :
4
My unit was in temperature controlled area. Area was comfortably cool, with good lighting, and I felt safe. New lock was waiting in unit for my use. Carts were readily available for loading and unloading. Loading dock area had ample space for parking and height of dock was good for moving boxes from rear of SUV to cart.
Deborah G.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan H.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laronn H.
Évaluation :
5
Nothing just keep it the same
SECRICK G.
Évaluation :
5
Exceptional customer service
Debra N.
Évaluation :
2
I've rented from u haul before this in the past , never had such a bad experience as I had this time. Moved long distance, I was advised that a 15ft truck would be big enough for a 2 bedroom house, wow were they wrong, I had to give up 10 pieces of furniture. And was advised that a 10 by 10 storage unit would be big enough for storage, also not so. Had to get another unit. Do the math, you can not put 15feet truck into a 10 ft garage. I am very disappointed and unsatisfied with this and had a very bad experience. I never use u haul or I will not recommend u haul to anyone. I believe that I should be compensated for this, the loose of furniture and money.
Patricia S.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kelli F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandie H.
Évaluation :
5
Check-in was fine, even though I got called 30 minutes before scheduled 4pm time to pick up truck. Previous renter was returning it 1,5 hours late. Asked could I pick it up at 6:30pm instead. Not really a problem, I just had to get another oerson to drop me there later. But truck and cab stunk of body odor when I picked it up! Had to ride with windows down. Uhaul movers noticed & commented on it in truck trailer next day. When I returned truck (30 minutes early) guy just took keys and said my final cost and receipt would be emailed to me. I used less than half mileage had anticipated. That was yesterday - and still no receipt - so not sure how much coming out of my debit bank account yet.
Jennifer M.
Évaluation :
5
Excellent job by all; excellent equipment.
James M.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Timothy A.
Évaluation :
5
Felt like the check in process was thorough.
Keith B.
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Premières impressions
Évaluation :
3
The truck was in need of an oil change to where it almost stalled out. Also, I was charged for moving pads that I never received. When I brought this up, the manager was not there to assist me and I see they still charged me. Truck was clean and trailer was ready.
Nicholas M.
Évaluation :
5
The return was easy and good
ANTHONYJULIUS II B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
manuel A.
Évaluation :
5
Travis did a wonderful job and was very accommodating
Cornerstone Community C.
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Premières impressions
Évaluation :
5
Kim was absolutely Awesome and a very helpful and she needs a raise and to be recognized for the most outstanding customer service and Kudos, She is very professional and knows her job
Sarah H.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Micah S.
Évaluation :
5
No complaints. Wonderful service!
BARBARA H.
Évaluation :
5
The only thing that I would say is not up to par is the cleanliness of the U-Haul. There was a ant 🜠trail when I used it this time I'm not sure why but I cleaned the inside real well and under the seats were disgusting honestly and for the money that I paid that's unexpected to see. Over all it was a great experience just need to thoroughly clean they cab.
Brandie H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brandon W.
Évaluation :
5
Many thanks for helping us!
Dale R.
Évaluation :
5
The staff was wonderful! They are friendly, professional and efficient. The facility as whole is immaculate and the security systems let me know my belongings are safe
Mia B.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Randy S.
Évaluation :
3
Strap that goes over the tire was papercliped on and when we went to tighten it the strap broke where it was clipped was not in good shape I had to use my personal tools and straps just to get it home definitely feel like I did not get my money worth the whole point of renting it was to not use are own tools other then that everything else was good
Erik A.
Évaluation :
5
Got caught in a storm. Windshield was leaking. Other than that, very pleased.
James F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carolyn R.
Évaluation :
5
I always come to this location and everyone is very friendly .
Susan P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Philip H.
Évaluation :
5
Again, Excellent customer service!!
CANDANCELOUANN S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deanna T.
Évaluation :
5
Service was great. Friendly. Top notch.
David P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Austin B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ralph H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
EMMA R.
Évaluation :
5
The manager, I think her name was Donna, was awesome, genuinely very competent at her job. Especially after my reservation was moved to a location 40 minutes away which was a big inconvenience, I was relieved that she handled everything well. But I don't think that customers should be able to make reservations on the website if the reservations can't be fulfilled. Either restrict how far ahead of time people can make reservations or make sure the reservation is fulfilled.
Sydney K.
Évaluation :
3
Directions were not clear for drop off. Maybe add more signs in parking lot.
CHRISTOPHER M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James C.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Fredda R.
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Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chasity R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark E.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rick C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeff P.
|
Premières impressions
Évaluation :
4
Explain the check-in process and when to use access codes.
Angela K.
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Online Move In
Évaluation :
5
This review is pertaining to the storage facility experience, returning the truck was a whole different ballgame.
Deborah R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clint T.
|
Premières impressions
Évaluation :
5
The staff were incredibly professional, friendly and helpful! There was a minor mixup with the system; however, the staff quickly remedied the issue. I would highly recommend them!
Christopher W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Neal G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris E.
|
Premières impressions
Évaluation :
5
I had a very pleasant experience at this facility. Everything went well and the staff was very attentive and kind and efficient at their job.
william d.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gudjon E.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abby W.
|
Premières impressions
Évaluation :
5
Great customer service and fast process!
Tanesha H.
|
Premières impressions
Évaluation :
5
Very clean and well maintained. Easy to access.
Stephanie H.
|
Online Move In
Évaluation :
5
Spoke with store manager first visit. Very helpful and professional. Will more than likely be a customer for a while.
Donald M.
|
Premières impressions
Évaluation :
5
I'm very pleased with my experience so far with U-Haul storage facilities. The door locking system is a bit tricky. It's just a keypad, but truth be told electronics intimidate and confuse me a bit. I've had to go to the manager a couple times for my own mistakes with the door lock. I will probably end up calling again. Thank God, they are so friendly and patient - even after hours. Overall, I would recommend and will probably continue using. Merci.
Crystal H.
|
Online Move In
Évaluation :
5
Research showed the rent on these storage units was more inline with my budget than other places.
Debra T.
|
Premières impressions
Évaluation :
5
Excellent please I would recommend it thanks
henry m.
|
Premières impressions
Évaluation :
3
I was not clear on entering my code on the keypad outside the building due to the door automatically opening when I walked up. When I opened the unit of course and alarm sounded. I went inside to the desk where a young man did offer assistance. He gave me a keycard which still does not work and every time I go over to get something out or put other objects in the alarm sounds.
Christy J.
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Online Move In
Évaluation :
5
When I rented a truck they were very nice and helpful. We were in and out quickly. The truck was clean and we made two trips. Renting a storage unit was also easy and the staff was helpful and the unit clean. Accessibility was excellent with carts to use making unloading a breeze.
Cherie J.
|
Premières impressions
Évaluation :
5
The staff was super helpful.
Stephanie G.
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Premières impressions
Non les évaluations ont été soumises pour cet établissement.