Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Check in for first time, at approximately 9:00 pm March 26 2024, checked out approximately March 26 2024. Kenneth Cox
Kenneth Cox
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Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wendy Klimback-Lee
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lorie Morales
Évaluation :
5
I'm not sure anything can be improved. Everything exceeded my expectations with the whole process and it was well worth the drive across the bay.
Jeff Dragomanovich
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan Glenn
Évaluation :
5
Great staff. The manager was super helpful.
Chris Lafferty
Évaluation :
5
Le client n'a pas laissé de commentaire.
Caroline Kinser
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gabriel Green
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Online Move In
Évaluation :
1
Le client n'a pas laissé de commentaire.
WILBUR SHEARIN
Évaluation :
5
Loved it. Great customer service.
SALVADOR CALDERON
Évaluation :
3
When check in that is shown how to operate vehicle controls and do a visual inspection BEFORE customer takes vehicle
Sandra Sharkey
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carolyn Thomas
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick Igbokwe
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John LECA
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Gotthardt
Évaluation :
5
Would rent absolutely rent from again!
Mike ortiz
Évaluation :
3
Le client n'a pas laissé de commentaire.
Suzanne dimino
Évaluation :
5
Le client n'a pas laissé de commentaire.
jonathon seymour
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Expérience générale
Évaluation :
5
I couldnt complete web return of equipment. It was very frustrating
Pratik Shah
Évaluation :
5
Good crew, prompt and super helpful. Renting and returning were a breeze!
Mihir Parikh
Évaluation :
3
I had a bad experience with the fueling of the Van. For low mileage like 30 miles I expected to fuel not more than 2 Gallons. The first time the fuel indicator started to move was after fueling more than 4 Gallons! And yes I did wait after each fueling to check the indicator change again. Something was wring with that Van.
Ali Solimani
Évaluation :
5
In and out quick service even when I didn’t schedule a pick up
Felicia Spruill
Évaluation :
4
The first trailer offered we noticed had a tire that needed air. The CSR was helpful in gathering a better condition trailer.
DERECK CAMPBELLHILL
Évaluation :
5
Le client n'a pas laissé de commentaire.
nikhil sudheer gokhale
Évaluation :
3
The only thing that bothered me, was that the salesman didn't know how to lock the trailer to the hitch.
Doug McCrae
Évaluation :
4
Was missing one of the ramp spring loaded keeper pins. Had to use a bungie cord to keep it up while transporting the car. They did credit me back for the missing part.
JOHN DAVIES
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mohammad Haroon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angel Leon
Évaluation :
5
Thank you, the wonderful service, through the years at your Thornton Ave. location in Fremont, Ca. Special appreciation to Manager, Evan. (Storage). Sincerely, Matt & Sandra Foley
MATTHEW FOLEY
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Expérience générale
Évaluation :
5
No problems what so ever
Thank You
Steve
Steve Carey
Évaluation :
5
I was very impressed with the service from start to finish. Kent called me a day prior to my appointment, was able to get me in early and finished the trailer hitch install quickly. Overall, it was a great job and great customer service. Truly impressed.
micheal richmond
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kamalveer Barn
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Choi
Évaluation :
1
Truck wasn’t shifting gears when I returned it to the nearest location you guys tried to charge me $1500 then $745 when the only reason it was returned at that location is cause it wasn’t running right
Samie Tennis
Évaluation :
1
The so called UHaul Gaurantee for reserving a particular equipment or UHaul will reimburse you $50 is completely misleading and false. I reserved a 5 × 8 trailer few days before pickup and when the location didn't have it when I went for pickup, they refused to honor this so called Gaurantee and said I could either take an "upgraded" trailer (which I didn't want) or complain to Corporate. I finally had to take a bigger trailer, which was not what I wanted and very inconvenient as the location would not cancel the reservation and honor the Gaurantee. False advertising or lack of employee training, it doesn't really matter, just don't believe the so called Reservation Gaurantee they keep showing when you make a booking.
Asheesh Banga
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Choi
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sherwin Llamido
Évaluation :
3
The truck worked great and service was fast. However, the truck was at about 1/8 tank when I picked it up, and I was told if I returned it with 1/4 tank of gas, I'd get a $30 credit. I feel like that was pretty misleading, because it wasn't a $30 credit off the price they gave me, it was a $30 credit off the $30 gas fee. So really, it was just me avoiding a fee rather than discount off my quoted price. I just don't appreciate how it was phrased to me. It seemed intentionally misleading.
Jude Groft
Évaluation :
5
The Staff is very courteous, professional and knowledgeable. The facility is clean and welcoming. I had a very pleasant experience and the service was excellent. Merci.
Daniel Brower
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan Glenn
Évaluation :
1
Manager was the worst guy i ever had as customer service he treated poorly and would never come to this store again just because of that guy the manager
Eduardo A Alvarado
Évaluation :
5
This is my home office. I rent from them often. They are always helpful and get me whatever I need. The Thorton Ave location in Fremont CA is a 5 star location without a doubt.
Joshua Hassey
Évaluation :
1
I returned the equipment to a staff, who told me that I'm good to go and will get an email. Never gotten the email, but instead a call from the store the next morning asking me when I'm going to return the equipment. Ended up being charged a overnight inspection fee for something mishandled by the store staff.
Jinqiu Wang
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Loran
Évaluation :
1
For 12 or 13 miles you charged me for three gallons gas.
Jamshid Nazary
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ahmed Alamin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roelf Munneke
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tawab Wahidi
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick Kopania
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jacquelyn Dormandy
Évaluation :
5
Only the phone set up ,it's hard to speak to someone at the storage location, it seems you always get a representative from the call center,
Melody Deguair
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Expérience générale
Évaluation :
4
Trailer was beat up and worn. Made you wonder if maintenance was being maintained. It worked for my needs and i had a short trip. Staff was excellent.
Kevin Finnerty
Évaluation :
2
Our company has been renting U-Haul truck on at least once a month for a while now and I have been the one who always come to pick up the truck. After everything went so well all of this times, so I trusted the service peoples there, so yesterday I didn't check the truck, fuel before I wrote away (I was told that fuel was at half tank). I drove the same route and I only drove 21 miles. After I completed my task and went to the gas station to fuel the truck back up. First, I purchased $10 / $4,99 per gallon. Then I found out that it wasn't anywhere close to half tank mark. I ended up spending $20.xx . I realized that the person who helped me at the counter when I checked out the truck wasn't honest or he was just making a mistake. I wouldn't never knew.
phu ho
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Cancina
Évaluation :
3
Long waits. Told returns were done outside, stood outside for 10 minutes and no one ever showed up so had to use the app instead. Parking is really unorganized, so you may have to park your car on the street if you're leaving your car.
Christopher Suzukida
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terence Ma
Évaluation :
4
The only thing I don't like is that they marked the gas incorrectly. This has happened with my last 2 rentals. Its market at 1/2 tank & was under 1/2 tank. I don't think thats ok to do employees should take their time and look at the correct gas gauge and market correctly.
ESMERALDA MACIEL
Évaluation :
5
Everything was great. Thank You!!!
Muhammad Khan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vitaliy Shynkar
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jay Humphreys
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristina Zebratski
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nithish Kumar
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sergei Korolev
Évaluation :
5
Cont excellent service
Mitch Vuki
Évaluation :
4
Be aware that Puerto Rico is part of the United States and my license was considered as international when I have a PR real id license in compliance with the United States Real ID Act of 2005.
Carlos Salgado Roman
Évaluation :
5
Excelente
jose barraza
Évaluation :
5
First time using u-haul box. I am pretty impressed and already recommended to my families and friends.
Evelyn Pham
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amandeep Singh
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID BETOSBMOSHABAD
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angie He
Évaluation :
5
Staff very friendly and helpful great experience.
earnie wilder
Évaluation :
5
The UHaul app on Android didn't work, had to keep going back to the browser to do check in or check out. Folks at the local UHaul were great.
Aaron Weisz
Évaluation :
5
Angelina T provided an excellent custom experience. She efficiently helped me rent a vehicle and understand the contract. She was also happy to answer my questions about the vehicle dimensions and was kind on the phone when verifying my reference phone number.
Ahmed Alazzawi
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yolanda Esquibel
Évaluation :
5
Great service
Fakalelu tongia
Évaluation :
5
Le client n'a pas laissé de commentaire.
Feng Lu
Évaluation :
5
They were very helpful and answered all of my questions.
Brad Williams
Évaluation :
5
Great customer service by Frando thanks u next time
Shwatish Kumar
Évaluation :
5
Keep up the good work and friendliness
Carolyn Thomas
Évaluation :
4
Le client n'a pas laissé de commentaire.
David Xun
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marc Maier
Évaluation :
4
The young man that helped me was fantastic. He was very personable. He was fast, accurate and real knowledgeable about Uhales products and services. He needs a raise ! Christy Patneaud
Christy Patneaud
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Ramponi
Évaluation :
5
The starting price of $19,97 is misleading. Maybe U-Haul should give an average hourly price instead, to prevent the sticker shock from being such a bad surprise.
Susan Karplus
Évaluation :
5
Just keep being factual, I enjoyed my truck reñtal experience. Will definitely use them again.
Wayne M Lilledahl
Évaluation :
4
Le client n'a pas laissé de commentaire.
nicholas du
Évaluation :
5
Le client n'a pas laissé de commentaire.
Benjamin Sherwood
Évaluation :
3
Le client n'a pas laissé de commentaire.
ZIAOLLAH OBOODIYAT
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristin Nieves
Évaluation :
5
The rental for the cargo van was very smooth. I was expecting a similar bad experience as a car rental place but it was much better and was pleasantly surprised at the ease of the whole process.
Alex Lee
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES TARVER
Évaluation :
4
One day I hope that corporate will streamline the rental process.
Andre Frech
Évaluation :
5
The young lady that assisted in my trailer hook up and check out was quick, organized and efficient, much thanks!
DAVID HUPP
Évaluation :
5
Le client n'a pas laissé de commentaire.
JASON STONEROAD
Évaluation :
5
Very quick pickup and drop off process! Great service.
Jim Dalton
Évaluation :
5
Le client n'a pas laissé de commentaire.
glenna ritt
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Herrera
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fermin Sicay
Évaluation :
5
They’re friendly service
GENALYN ONIA
Évaluation :
5
Staff are nice . Excellent customer service
Allyn Lao
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eva Hernandez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pratik Shah
Évaluation :
5
The cab needed a vacuuming and the van outside was a little grimy, but this wasn't a passenger rental car so it was ok. The staff is very polite and hard working.
Bertha deLanda
Évaluation :
5
Mr. Souza is an honorable and well educated Man especially earned a raise
matt reck
Évaluation :
5
I love this branch. Thank you for y'all
Jungsik Kim
Évaluation :
5
Rented a 6x12 cargo trailer. This trailer has double axle and is heavy even when unloaded. It truly needs a lift Jack to raise it above the ball hitch. It was a big pain in the a"" to separate from the vehicle.
Kenneth Wanlin
Évaluation :
5
You all were helpful and efficient
alisa daskarolis
Évaluation :
5
Fernando went with me to the unit and explained everything to me. He was very courteous and nice
Kristina Zebratski
|
Online Move In
Évaluation :
5
UHaul has the prices on moving and storage supplies. A mattress cover set at my local store is 15.95. At the Home Depot it is 10,95 for just one mattress bag, not for the set. I just went through a major move and my local store was immeasurably helpful. Even offered a dumpster use for a nominal fee. I will never move again without UHaul.
Patrick Huffman
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
arlene vicencio
|
Premières impressions
Évaluation :
3
The reason for average: We need elevator for first floor storage unit. It is missing.
Kiran Tawde
|
Expérience générale
Évaluation :
5
The timing was good I got through it enough time to get an available small storage and it worked out perfect thank you
michael vaquer
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carla Villanueva
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kamilah Oconnor
|
Online Move In
Évaluation :
4
Only complaint- was not able to contact the on-site staff, no matter when or how many times I called.
Kimberly Deery
|
Expérience générale
Évaluation :
5
The person that assisting me is friendly and kind
Imee Par
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jerry Brewer
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julia Mitchell
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sophia Curiel
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Hazem Elabbadi
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julia Mitchell
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
jonathon seymour
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
steve lambert
|
Expérience générale
Évaluation :
4
There was one time on a Sunday I needed to get some things out and it not opening until whenever it opened was an issue but since I only ran into that issue once so can’t complain too much
Amanda Griffin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mariolito Doctor
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
stacy quick
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MELISSA DAVIS
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lisset Cruz
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael Foster
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angelina Fernelius
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
HARRY BYRD
|
Expérience générale
Évaluation :
5
They saved our moving day by being open and having the perfect storage. Smooth online process. Two thumbs up
Ana Flores
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
edgar barrera
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacinta ruiz
|
Expérience générale
Évaluation :
5
It’s excellent the the people who ever work in this facility?
Akram Mohammad
|
Premières impressions
Évaluation :
3
Had an exterior unit and unfortunately, I was unable to get my sofa into the unit due to the size of the door. Be that as it may, another issue I encountered was large pools of rain water right outside the doors of all the units on my side. Noticed a rain gutter about 15' from my door and the rain water just collected on my side causing me to have to hop over the water or step right into it soaking my shoes. Imagine having to do that with hand full with oversized objects such as flat panel televisions.
Raymond Robertson
|
Expérience générale
Évaluation :
4
I would have appreciated having a light available in my unit. I really appreciated having a remote to open the gate! Staff & management were always friendly & provided excellent service & support. Merci
Laurel Seymour Beebe
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
elizabeth hudgins
|
Expérience générale
Évaluation :
4
An elevator would be nice. I had a unit upstairs and it was hard to carry all my stuff to my unit. Then I have to upgrade to a bigger space which means, I have to move it downstairs. So yes…elevator would be nice. But very friendly staff. So, thanks you all!!!
Shiela Villanueva
|
Expérience générale
Évaluation :
5
Very helpful staff. Storage and moving rentals at one place is a plus.
Prithviraj Shelke
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa Farris
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yunshan Jiang
|
Premières impressions
Évaluation :
5
In a stressful situation, uhaul was a helpful hand. With friendly people to make it smooth and easy.
Mario Guadiana
|
Expérience générale
Évaluation :
5
Only wished that they had elevator where I was but hey at the low prices can't complain very helpful thanks for keeping my stuff safe for years
Mary Badillo
|
Expérience générale
Évaluation :
4
All Assocites were courteous, helpful and professional. Signed Ralph P Davis.
ralph davis
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
nathan ditrich
|
Expérience générale
Évaluation :
5
Appreciate the staff and my cashier was very helpful and friendly.
RICHARD BROWN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH FRANCO
|
Expérience générale
Évaluation :
5
Great employees you have thanks for all your help
Ginoricci Valencia
|
Premières impressions
Évaluation :
5
Thank you ill apriciate
elinio lugtu
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Claud Etta Ingram
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yashwanth Potlapalli
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Chan
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Eric Clifford
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
PERRY RUSH
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ARIANNA BILLOUPSBUTLER
|
Premières impressions
Évaluation :
5
Evan manager is very nice, pleasing and professional. He helped me though he was busy running around multi-tasking. Staff members are also very helpful and quick to serve and answer phone calls. Fortunate to have them at our local UHaul.
Mukesh Aggarwal
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Forum Kapadia
|
Expérience générale
Évaluation :
5
All your staff we encountered were helpful and friendly
JAMES WEILAND
|
Expérience générale
Évaluation :
5
Very nice and helpful. Customer service person that help me was.great.
Traci Gibson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM STONE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samuele Arcidiacono
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shaojun Zheng
|
Expérience générale
Évaluation :
5
Recomendado 100/1000
Maria Ruiz De Garcia
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID MURRAY
|
Expérience générale
Évaluation :
4
I think you should rethink about the storage units on the second floor. No elevate?
ANTHONY PASCUA
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jackie Baliton
|
Expérience générale
Évaluation :
5
The staff was Very professional and helpful!! The manager Evan is AWESOME!!
MELVA YEARBY
|
Premières impressions
Évaluation :
5
Love this unit as they were open for 24 7 access however some staff weren't aware of this and were rude. But I would definitely rent here again if the location was convenient
Amberlynn Mahabali
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Chapel Thorborne
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yingke Tan
|
Expérience générale
Évaluation :
1
Rented out a unit I had reserved to someone else, gave me a smaller unit, struggled to find it when trying to show me where to go.
Joseph Healow
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
VAIBHAV KHANE
|
Expérience générale
Évaluation :
5
easy to sign up on line and good customer service at the check in desk!
Colleen de la Torre
|
Premières impressions
Évaluation :
5
Well Deserved Accolades to Uhaul....I have been working with you for years...this was my first time using your storage service...what a pleasant experience....Thank You...
EMILY SAWYER
|
Expérience générale
Évaluation :
3
The storage access hours does not reflect the correct timing. I saw the access hours and had a truck loaded with my stuff ready to unload and the building gate is locked. The office hours are done so couldn't contact them and the customer service wasn't helpful on call. Had to end up paying a lot more for the movers to come back and unload, very unpleasant experience.
Forum Kapadia
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yingke Tan
|
Premières impressions
Évaluation :
5
Bien
JOSHUA CUBSTEAD
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
chris weingartner
|
Expérience générale
Évaluation :
5
The employees who work at this location are well informed and very friendly and easy to work with - would definitely recommend.
Roberta Parry
|
Expérience générale
Évaluation :
4
Very nice crew at their place, however a lack of having a lift to the 2nd floor and very narrow isles made it very difficult to move my items
Johannes Huennekens
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hardial Aulakh
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angel Avila
|
Premières impressions
Évaluation :
4
You sent the survey before confirming close out of the unit. I assume you found all was in order.
Michael Foster
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yvonne Flores Larios
|
Expérience générale
Évaluation :
4
The upstairs indoor units could have wider doorways. We had a lot of trouble getting a sectional couch which breaks down into 5 or 6 individual large reclining chairs into it because of the size
MARGARET SHARPER
|
Premières impressions
Évaluation :
1
Access to unit is very difficult when moving without elevator
THOMAS TOMASSINI
|
Premières impressions
Évaluation :
5
Moving is very stressful; it is frustrating that there isnt someone at the return area because they are busy elsewhere. You set it up giving the impression its like returning a rental car - but its doesnt work as well.
Michael Foster
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicholas Salinas
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua Fifer
|
Expérience générale
Évaluation :
4
Would have liked somethhing that could move stuff up stairs, but the process was smooth
Christopher Tsuei
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rebecca Murray
|
Expérience générale
Évaluation :
5
Es excelente el lugar y el servicio personal 👌👍🏼
Sara Delgado
|
Expérience générale
Évaluation :
4
Very convenient options to access the storage unit. Getting in out of the location was a breeze.
Samar Roy
|
Expérience générale
Évaluation :
4
It’s better to have elevator or tools to help carry heavy objects upstairs if the storage unit on 2 nd floor
Emi Okada
|
Online Move In
Évaluation :
5
Been with this location for a few years. Never a problem. Easy access and conveniently located off 880. Friendly staff. Rented trucks here too. Definitely would store my belongings here again!
monica meloy
|
Expérience générale
Évaluation :
5
There was always respect & professionalism between staff & I and staff to staff. Thank you guys for your help.
val dexter
|
Expérience générale
Évaluation :
5
The Thornton Avenue store and storage has been excellent - honestly the staff is friendly and knowledgeable and the storage area is clean and appears safe.
Roberta Parry
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leshae Vance
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael Boyle
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Amanda Griffin
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
karriem bari
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Fair
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Farhad Rahim
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Curtis Pratt
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
John Mccafferty
|
Expérience générale
Évaluation :
5
Fuimos muy bien atendidos. Gracias
Julio Rivera
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Balaji Srinivasan
|
Expérience générale
Évaluation :
3
Just below customer service margins.
Robert Phillips
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Wesley Peterson
|
Expérience générale
Évaluation :
3
Overall your fees are too high. No bang for the buck. Many other storage facilities are as good and less expensive. I spent over $2000 for a year. Sadly, next time I may shop around for a better deal
Steven Buchter
|
Expérience générale
Évaluation :
5
I am pleased with the service. However, when I brought an unsafe and damaging incident being performed by another tenant to the attention of one desk clerk, it was ignored.
Claud Etta Ingram
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda Lukas
|
Expérience générale
Évaluation :
3
Not enough access hours for indoor storage
Mayra Garcia
|
Premières impressions
Évaluation :
5
Great professional service
Chad Wuthrick
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karren or leonardo jamaca
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shelly Evans
|
Premières impressions
Évaluation :
5
Well informed and willing to show the units at all times for visual inspections great prices and great customer service.
juan leija
|
Premières impressions
Évaluation :
3
Building wasn't always unlocked near the beginning of access hours. Automatic lights go off too quickly i.e. when doing work in the storage unit. This requires waving out in the hall to turn it back on but it's still a bit of a challenge because it can get down to near total darkness. If there were a dial timer to keep the lights on this would be a lot easier.
Demitri Morgan
|
Expérience générale
Évaluation :
5
Appreciated the cleanliness and help from all staff members.
NADINE VILLICANA
|
Expérience générale
Évaluation :
5
Diego was very pleasant and helpful!
Lian Rickey
|
Premières impressions
Évaluation :
5
Excellent. But I never received a confirmation that I moved. I was paid up to 6-18-2020 & moved out on 6-1-2020. I should have received a refund but didn't
Laurie Guerra
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alisha Othieno
|
Expérience générale
Évaluation :
5
personnel amical
Jackie Baliton
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janie Edwards Dixon
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alisha Othieno
|
Premières impressions
Évaluation :
3
Had the same staff person checking in for a unit and checking out. He was slow moving and glum. Other staff didn't seem any better, as I was observing while waiting. The storeroom area smelled strongly of pesticides and ?marijuana. People looking for day jobs were wandering in the back area as they could walk in the security gate when open. 30 days was free, but no desire to renew!
Georgene Martin
|
Expérience générale
Évaluation :
5
Fantastic staff! Went the extra mile for me! Cannot recommend enough! Thank you!!!
Paul Voelker
|
Premières impressions
Évaluation :
5
Management is professional and reasonable to deal with. Nous les recommanderions à des amis.
RICK CAMPOS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keane Aranita
|
Expérience générale
Évaluation :
5
This Uhaul is the most well organized & has the most knowledgeable staff in all the Uhauls I have used. They made it easy for my move and storage, definitely recommend for your moving or storage needs
Donovan Cruz
|
Expérience générale
Évaluation :
5
All of the employees were very polite and helpful. Overall my experience with U-haul was great I would definitely use your services again and refer my friends to use your services as well. Thanks
Linda Mannings
|
Expérience générale
Évaluation :
4
Service was good.
DEBORAH CLARETT
|
Expérience générale
Évaluation :
5
Customer Service was excellent throughout the rental process! All my questions were answered and I look forward to doing more business in the future. I was not aware of U-Haul's storage and signed up.
Roy Oshiro
|
Premières impressions
Évaluation :
4
overall a very good experience
Janet Hislop
|
Expérience générale
Évaluation :
5
Very friendly and helpful staff
HANNAH HOBSON
|
Expérience générale
Évaluation :
5
Please give your staff a break sometimes. They work tirelessly dealing with not so kind customers. They were very courteous and helpful.
YASUKO SWANN
|
Expérience générale
Évaluation :
1
The phone call I made to make my reservation failed to inform me that I would only have 2 hours to do the entire move and my storage unit was on the 2nd floor with no stairs. I am so angry with y'all
Arden Wells
|
Premières impressions
Évaluation :
5
It’s great location and have good employees 👍
Griselda Carranza
|
Expérience générale
Évaluation :
5
Outstanding customer service and quick delivery of rental.
linda susoev
|
Premières impressions
Évaluation :
5
service was excellent.
Malkiat Singh
|
Premières impressions
Évaluation :
5
The process was smooth and efficient
Elyssa Joy Verzosa
|
Premières impressions
Évaluation :
5
Great service, thank you all.
catherine mccormack
|
Expérience générale
Évaluation :
5
Kind, friendly and helpful staff. Checkout of storage unit and checkin of trailer was straightforward
Megan Johnson
|
Premières impressions
Évaluation :
5
Thank you for the 30 days of storage while I was getting settled.
Kathryn Pettit
|
Expérience générale
Évaluation :
5
Great customer service and helpful
Griselda Carranza
|
Premières impressions
Évaluation :
5
Absolutely excellent, even provided assistance when moving. Really appreciate this facility!
Daniel Corral
|
Premières impressions
Évaluation :
5
nice friendly staff, excellent service!
Isidore Jardin
|
Premières impressions
Évaluation :
5
The first truck was not safe to drive. I returned to the U-Haul Newark (or Fremont) for another, reliable truck. The staff had another truck in 5-minutes and I was back on my work. Merci.
KENT CHRISTENSEN
|
Premières impressions
Évaluation :
5
Everyone was very helpfull and professional especially Aaron she always had a smile on her face. Very pleased with all aspects of u- haul so far. My pods are being delivered to Washington on May 14
Rebecca Caldarulo
|
Expérience générale
Évaluation :
5
This Thornton Ave, Fremont location, is by far, THE BEST RENTAL with STORAGE FACILITY I've ever used. Staff is courteous, able & very knowledgeable Facility is clean and secure. Mngmnt is top notch!
Rachelle Himes
|
Expérience générale
Évaluation :
5
None.
Berlalie Casaje
|
Expérience générale
Évaluation :
5
Uhaul rep Diego Smith was wonderful & went the extra miles to assist with our storage needs. He was knowledgeable & polite in performing his job. Outstanding employee!
Phillip Velez
|
Premières impressions
Évaluation :
5
After 22years at U-Haul I had to let my junk go.Thanks U-Haul it's been fun.
BRIAN KRAUS
|
Expérience générale
Évaluation :
4
Merci
James Surber
|
Expérience générale
Évaluation :
5
Thank you so much for your service
candy larson
|
Expérience générale
Évaluation :
4
The lights in the hallways would turn off automatically leaving me in my storage unit in the dark many times when I was organizing. I had boxes fall on me because of this.. not safe no lights in unit
MONICA QUINTANA
|
Expérience générale
Évaluation :
5
Great staff!
Helena Christian-Williams
|
Premières impressions
Évaluation :
5
Clean, fast, kind service, good access.
Brian Wilcox
|
Premières impressions
Évaluation :
5
S.O.
Carol Strand
|
Expérience générale
Évaluation :
5
Excellent,early coming,professional moving.
guiping zou
|
Expérience générale
Évaluation :
5
Great customer service. Thank you for your help.
daisy barragan
|
Réservation
Évaluation :
3
Employee Fernando Ornelas was great. The other times i visited, it felt like i was at an army boot camp. Loosen up customer service staff!
Thomas kimani
|
Expérience générale
Évaluation :
5
Everyone was Great
Michael Riedy
|
Expérience générale
Évaluation :
5
very good experience
thanks
hesham diab
|
Expérience générale
Évaluation :
5
Great storage, can be reserved ahead of the time which is recommended. Otherwise, the storage room may be on the second floor and far away from the entrance door. The staff was helpful.
Long Cao
|
Expérience générale
Évaluation :
5
Very Helpful
Victoria Mack
|
Réservation
Évaluation :
3
Yes I was wondering if there is any kind of a price break for having the storage beneath the stairwell as to you only get half of the space although I was informed this did not realize space
Neil Guevara
|
Réservation
Évaluation :
1
No elevator to transport heavy furniture to the second level. Very inconvenient. Forces you to rent a much more expensive lower level unit.
Thomas kimani
|
Réservation
Évaluation :
5
Everything went well!
Khiem Tran
|
Expérience générale
Évaluation :
5
This was the nicest U-Haul I've ever been to! People were helpful and professional. Great communication and service. The bathrooms were clean and the facility was neat and well maintained.
Joseph Maurer
|
Expérience générale
Évaluation :
4
Excellent service à la clientèle
LEDOUX WATTS
|
Expérience générale
Évaluation :
5
Great service
lawrence sexton
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.