Customer Reviews for U-Haul Moving & Storage of Tippecanoe

3 505 évaluations

1198 E Base Line   San Bernardino, CA 92410
(@ Tippecanoe Av)

(909) 885-4448

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(909) 885-4448

1198 E Base Line
San Bernardino, CA 92410
(@ Tippecanoe Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMA R. 
Évaluation :
4

Rien

David G. 
Évaluation :
3

Picking up the vehicle and dropping it off it seems fairly easy except for people that are there after hours you feel like you're going to to get robbed it's just kind of janky. I rented equipment for the rental rate of 19,99 $ but charged 39,99 $ 12,00 $ for milaege and 20,00 $ for insurance I did not agree upon.total 80 $. Definitely false advertisement.

HEATHER B. 
Évaluation :
5

Great job

Raymond S. 
Évaluation :
5

You are a blessing! Thank you!

JOAN D. 
Évaluation :
2

Explain to the morning agents the importance of providing excellent customer service!. The importance of having a positive customer experience so customers want to return.

EREKA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesseka B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO M. 
Évaluation :
5

My experience was excellent Alexander was very Cooperative,Understanding,Patient bery helpful and very kind and respectful I give him a 5 star/ Above excellent job.. thank you

krystallee c.  |  Premières impressions 
Évaluation :
5

Despite the confusion of the flat fee rate, the personnel did their best to explain the flat fee rate and directed me to customer service. They were calm. It would be more helpful to them if they had somewhere where they can reference for all the charges. Including flat fee rates in California, the price of rental and the cost of the mileage per mile. For example, a list of prices and charges. This way, they can direct the customer to concrete information.

VANESSA H. 
Évaluation :
5

Baseline UHAUL ROCKS!

THOMAS V. 
Évaluation :
1

The dealer said the tank had half a tank of gas, there was only quarter. The windows were filthy , I could not see out of the window. Inside the truchkwas dusty.

JANE U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEANNA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
2

truck was filthy sandwhich under the seat crackers cig butts stunk blown out spare cost me 15 to fix tires to make safe and 19,99 to have truck washed

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE I. 
Évaluation :
5

Nice service

BRYAN R. 
Évaluation :
5

Great, friendly workers made the move super easy

Igor P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELICA I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ALBERT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYLVESTER S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

very good service

Jesus C. 
Évaluation :
5

Best location to ever deal with

LARRY L. 
Évaluation :
3

As I pulled into the parking lot I noticed a red car and a man, "Ken" getting out. About to pull into the space next to the red car and "Karen" looked at me with a scowl and swung the door open widely so I pulled into the next designated parking space over. In line waiting to complete the return I hear "Karen" talking loudly about a red car blocking the truck they were renting. The young man with which "Karen" was conversing looked at me and asked if I had a red car. Yes, my car is red. He asked me to move my car so "Karen and Ken" could get the truck out. I was obtaining my return info, talking with a representative about the charges. I didn't understand why "Karen and Ken" made such a fuss. I went outside, looked at my car and it was not blocking the truck. All "Ken" had to do was turn the steering wheel just a little to get by. I did not appreciate being rushed to please a rude, want to be privileged "Karen". She/they dealt the "race card" by asserting their privilege. The young man could have checked the parking area. He could have helped "Ken" drive by. Instead he listened to privileged "Karen" and expected me to act immediately. I didn't need to move my car. I waited for my husband who was attempting to get clarification on the transaction. Will not be back.

Christopher T. 
Évaluation :
5

good customer service

Alexander K.  |  Premières impressions 
Évaluation :
5

great customer service

Nancy D. 
Évaluation :
4

I rented s truck off D street. That restroom is a pig sty. Totally disgusting I rented a unit off tippacanoe, staff was great. Telephone rep who set up this reservation is a nincompoop. Booked a wrong unit, and badmouthed the company.

JO ANNE S.  |  Premières impressions 
Évaluation :
5

Excellent customer service and delivered the reserved truck as promise. I recommend

DREW J. 
Évaluation :
5

The employee was very coutious,very friendly and knowledgeable.

Robert T. 
Évaluation :
3

I am easily pleased and hard to disappoint, This location was unclean and reflected onto the rental i purchased. Now, the representative did me very well by giving me a good discount on the mileage and did not require me to clean out the truck, But more needs to be done to avoid this from the beginning. Also, I reserved a 15 foot truck with an appliance dolly for the expressed move of a refrigerator and other large appliances from a two story apartment on Saturday. This took almost a month of planning between complicated work schedules. Just to arrive and find out that Uhaul had no appliance dolly's at this location. SMH! This is not a good way to conduct business. I should have received a text or call informing me of its non-availability. giving me time to go locate one. Your sales representative did a great job locating me one across town. This took more time and mileage to do, please improve this substandard way of doing business. I realize this is in an under developed area, but should the services at Uhaul be affected by its location? I do not believe so, and I know you don't either. Thank you for listening

FRANCES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAAKOBAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica F. 
Évaluation :
5

Anthony was very helpful and attentive!

Shannon W.  |  Premières impressions 
Évaluation :
2

For a place of business to display political crap, I find it offensive and because of it, would never go back.

Shannon W. 
Évaluation :
4

Price have risen to much and renting a truck to bring my storage items to bring to new home in Georgia. I have been a loyal customer for over 6 years.

JUDY R.  |  Premières impressions 
Évaluation :
5

It was busy when I arrived but the guy behind the counter was hustling and very efficient. When I returned a different guy got me checked back in really quickly and was really polite, even after I came in the wrong entrance and had to turn the truck around. On return the guy outside quickly did the paperwork and I didn't even need to go back inside the building.

Gregory P. 
Évaluation :
5

The service personnel was very professional and helped me with everything I needed. They got me out of there in a timely manner. I would definitely recommend the services of this location

Joel V. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

GUSTAVO D. 
Évaluation :
5

Your staff was wonderful the gentlemen that were there they were very helpful And I would definitely recommend this location to any of my friends in your area

Marti A.  |  Premières impressions 
Évaluation :
5

Very professional and friendly

darlyne y.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

The traila is dirty I am cleaned and gasket door repair

Humberto L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth T.  |  Expérience générale 
Évaluation :
5

Mike was so AMAZING!!! He was very helpful and friendly.

Watasha H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAMIRO N. 
Évaluation :
1

Picking up the trailer my card got declined and I had to call the bank. Found out it was declined do to my address being put in wrong when it was on my driver's licenses that had I given them. Do to that problem I had forgot to ask about the blankets and dolly that was on my contract. They didn't say anything about them. I had to call customer service and get them to try and fix it 10 minutes after leaving.

JONATHAN H. 
Évaluation :
5

This is a very busy location and I understand that sometimes they don't have enough time to completely clean a van, truck and they're always so helpful and friendly, if I can, I'll definitely use them again

ALAN R. 
Évaluation :
5

Great employees.

Lawrence M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILIO G. 
Évaluation :
1

My u-box although reservations were made was never set out and couldn't be brought out cause the guy didn't drive a fork lift. I wasted time and gas.

LA M. 
Évaluation :
1

Need to hire people with or train who is hired with knowledge of what customer service is. We will Never rent from this location again & well be telling other to the same.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVERETT M. 
Évaluation :
5

Everyone that I had the pleasure of interacting with was awesome, keep up the great work

Alan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YANET O. 
Évaluation :
5

The service was great, I personally thought the location itself and the appearance was ok as well. However I think that people that may come to this location for the first time may have a different opinion as I am ok with working in a worn location as long as it is operational. I appreciate the hard work and great customer service that the workers I spoke to provided.

KEVIN Y. 
Évaluation :
2

They had me back and forth sence friday telling me to pick up the truck when i got to the location they didnt have anything till sunday i was behind 2 days just for that

JOSEPH C. 
Évaluation :
3

Sometimes wait times are longer than expected.

JOHN R. 
Évaluation :
2

The uhaul was not inspected before we took it. The headlights were super low couldn't see much at night. The window sill was falling apart and was given to us with an empty tank of gas

LISETTE G. 
Évaluation :
5

The customer service I received was above and beyond awesome. It made a terrible time in my life so much easier to deal with.

KAREN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephan C. 
Évaluation :
5

Employees provided fast and courteous service.

EDWARD O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN M. 
Évaluation :
5

Great customer service, thank you!

Marie L. 
Évaluation :
1

Had a 6 x 12 reserved got there at reservation time they had no trailer they stated customer wanted it another day there was nothing they could do about it. Terrible experience had to rent a trailer that didn't fit my needs and now I'm renting another trailer wasting more money terrible U-Haul experience. Definitely not recommending uhaul !

Allen A. 
Évaluation :
5

Very good service

Francisco R. 
Évaluation :
5

Thank you very much

debra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARORN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HOMING Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYES S. 
Évaluation :
1

I didn't like picking up the uhual in the worst area possible and then not even offer a discount after I had to drive all the way from my original location.

Roberto A. 
Évaluation :
5

America was fantastic. Thank you for the help.

Douglas G. 
Évaluation :
5

Excellent service from staff, Excellent clean and new van that I enjoyed driving. Will definitely rent from this U-Haul location again. 😉ðŸ'â­â­â­â­â­ Five stars service!! Thank you U-Haul staff

Raul V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor H. 
Évaluation :
5

Too many broken stuff on the dash

TODD R. 
Évaluation :
5

Very accommodating staff & friendly

Louella D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William N. 
Évaluation :
5

Your awesome! Keep up the good work Angel and Alex.

Mistie M. 
Évaluation :
4

Friendly and helpful staff. Understaffed location. Internet is spotty at this location which makes it difficult to upload documents. Easy to get in and out of location. Equipment should have been cleaned before it was returned by the previous renter.

Joaquin G. 
Évaluation :
1

Had to tow a car back to Texas, so I made a reservation for towing equipment. When I got to the first UHaul store in San Bernardino, they told me that they did not have the parts there, until the next day, so I have to delay my trip for a day. When I get there the next day, they do not have what I needed so I get sent to another location, granted the lady at the counter was absolutely rude. Then, I go to the other store, where I tell them to please give me everything I need to hitch a car for 12 hours, as do not know what exactly I would need. The two guys at the store although helpful did not have everything I needed, the ball hitch was missing, so they had to look in the back and found a used one, and finally were able to attach the tow trailer. Well, when I am finally ready to mount the car to the trailer, I realized that I was missing the wiring trailer lights. So there I am in late at night trying to find an Autozone that is open to buy them, and attach them myself. Overall, horrible experience at 2 of the San Bernardino stores.

ERLINDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan V. 
Évaluation :
2

The truck was absolutely filthy and when I checked it out I cleaned the cab myself while waiting for someone to assist with my departure check out . When I completed removing trash and debris I reminded an employee I was waiting for assistance to check out, he said " oh your fine to just leave" so I decided to take a video of around the entire truck and odometer reading for my own protection. It wasn't long after departure I noticed just how putrid the smell was with the window up and AC on ... unbearable!! Upon returning I noted the smell and filthy condition to the clerk whom gave his apology and asked Jose to assist me with checking in so he may provide a total for me with the courtesy of an apologetic discount but much to my surprise my total was even higher than my precalculated rate even though my miles were less than anticipated.. so not such a satisfied customer today

Michelle H. 
Évaluation :
2

Told us that credit card will not be charged until drop off but it was charged before drop off & no transaction receipt was sent to us. Requested receipt on their website & still have not received it. In comparison, drop off site promptly sent us transaction receipt for gas mileage with hours of drop off.

Joanna K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERTO S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Florencio V. 
Évaluation :
2

Dirty truck and it had no AC.

RYAN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bob C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALVADOR G. 
Évaluation :
5

The attendance were completely professional.

RAUL Q. 
Évaluation :
5

A+++

Jack G. 
Évaluation :
5

Angel is just a fantastic manager he helped me with all my needs.whatever I needed.great customer service

Katherine D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA C. 
Évaluation :
5

The location and the workers here were very helpful,courteous,enthusiastic,and gave great customer service!!! The website to make reservations was not great though. I don't know what the problem was with it trying to take some info but I ended up having to call to make a reservation but at least I got great customer service then too.

KIM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY R. 
Évaluation :
5

Angel did a great job. He was very efficient, friendly, his team was super friendly and courteous. He appears to me to lead by example, and expects his team to also go over and above. Very impressed.

Robert D. 
Évaluation :
5

Seguir siendo atentos , rápidos no olvidar sonreír solo digo gracias

SUSANA M. 
Évaluation :
5

Moving is always nerve wrecking, moving across country even more so! However, the staff at this location were friendly, knowledgeable and extremely helpful. I feel a lot better about my move and am very thrilled Uhaul offers affordable shipping rates. They have relieved me of so many worries. Merci.

Chetney S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie M.  |  Premières impressions 
Évaluation :
5

Great customer service! I will recommend this company to anyone.

JAMEELAH P.  |  Premières impressions 
Évaluation :
4

Haven’t actually moved anything into the storage unit yet, but unit was clean and should be ample size.

Robert M.  |  Premières impressions 
Évaluation :
5

Keep up the good work

Stanley W.  |  Premières impressions 
Évaluation :
2

The staff was excellent just don't like the facility setup. When I called about a drive up on the outside that's what I expected. I didn't want to be crammed in and having to go inside.

Shanita B.  |  Premières impressions 
Évaluation :
5

This storage uhaul was one of the best experiences my family and I have had. They are so customer service oriented! Angel Navarro was so helpful in my transition into another state!!

Angelina N.  |  Premières impressions 
Évaluation :
5

Thankful for their oromot service.

Felica S.  |  Premières impressions 
Évaluation :
5

David was very helpful, easy to talk to and knowledgeable.

branden t.  |  Premières impressions 
Évaluation :
5

Customer service was GREAT! Everyone has been so helpful, the truck ran amazingly and is actually very simple to drive. The only issue was it does go through a lot of gas, but lucky takes regular.

Anastacia S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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