Le client n'a pas laissé de commentaire.Darren S.
Customer Reviews for U-Haul Moving & Storage of Totowa
Pour nous contacter
Totowa, NJ 07512
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 6h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Pedro T.
Le client n'a pas laissé de commentaire.Ronald W.
Well done !MICHAEL S.
I dropped off the truck after hours. There were no lights in the parking lot. Very dangerous, I doubt I would rent here again if I was planning to return after hours.Michael P.
Le client n'a pas laissé de commentaire.Jessica B. | Premières impressions
Staff was not ultimately very helpful and equipment is not well maintained.Jared K.
Truck did not run well. Advised staff when bee dropped off. ScaryCharles K.
Le client n'a pas laissé de commentaire.Jesse J.
Loved the experience, The gentleman that took care of me was exceptional. Regards, LanceLance K.
Le client n'a pas laissé de commentaire.EDWARD S.
Justin, the service rep working at the time, was courteous, efficient and helped make the rental process go smoothly. Kudos on having such an excellent employee. Will return there when renting again.MARIO F.
Le client n'a pas laissé de commentaire.Sharon O. | Expérience générale
Service was good but cost was much higher then expected and compared to other rentals. I would probably look for a cheaper rental next time elsewhere.Richard B.
Fix your inventory system online so it doesn't show equipment available at a location at the same time that I get a call from your rep telling me that it is not. You obviously have two inventory systems that don't speak to each otherCLAY S.
Le client n'a pas laissé de commentaire.JAY H.
Le client n'a pas laissé de commentaire.Joel D.
Good overall experienceFrank B.
Le client n'a pas laissé de commentaire.Robin S.
Le client n'a pas laissé de commentaire.Anthony F.
Le client n'a pas laissé de commentaire.William M.
i always use u haul when moving. i love there prices and how easy it is to move with the ramp. i would definitely recommend this place to a friend. the customer service is excellent and the tracks are well maintained.Victor G.
Le client n'a pas laissé de commentaire.BAHADIR E.
Great service. Justin was very helpful and made sure I had all the tools I needed to make my dreadful move a bit smoother ðŸ˜©ðŸ˜© thanks guys!Anna G.
Reservation for storage unit was effortless. Staff was extremely courteous and helpful.Effie S. | Premières impressions
When we initially reserved on 8/17/21, it was to pickup in one location and drop off in another. We did not realize that on 8/27/21, our reservation was cancelled. Online service should not allow this option if not available. The Totowa location was able to offer their truck, but we had to return back to them. They were very accommodating, especially during the storm/flooding we encountered during our rental. Would definitely rent from this location again!! Only disappointment was with the online reservation process, multiple locations should not be offered if they do not participate in multiple location drop offs.Ricardo J.
Le client n'a pas laissé de commentaire.LOUIS S.
I did not know where to place this msg. After I did the online return. I realized I could not turn off the inside dome lights. I check the doors and the the dome switch it would not turn off. So I could only leave the trunk with the dome lights on. I wanted to let the facility know about it.Alpesh P.
Le client n'a pas laissé de commentaire.Jason M.
Le client n'a pas laissé de commentaire.Dennis L.
Totowa location very professional easy rental experience. However I am still unable to contact uhaul about a previous rental scheduling guarantee problem from different locationFRANK N.
Le client n'a pas laissé de commentaire.Joseph V. | Premières impressions
Le client n'a pas laissé de commentaire.Brianna C. | Premières impressions
Nice guys at the Totowa office! Great workers & very helpful!!! Very happy with UHaul!Gerard A.
I have another storage unit elsewhere & it fairs poorly compared to Uhal. I will soon be moving all my items to your facility.Carole D. | Premières impressions
Your team is top notch. I rented over a dozen times and my clients use rentals sometimes daily. We are most impressed!Micheal S.
Everything was very professional and friendly Highly recommend ðŸ™Zinath N.
Everything went smooth, exceptional staff on pickup and drop off, very pleased with my first encounter with UHaul, highly recommend!Wayne B.
Both Justin, Shaun, we're very friendly and helpful answering all my questions. I couldn't have been happier with my experience thanks to those two gentlemen. I will definitely recommend the facility to my friendsANTHONY B. | Premières impressions
the staff are great. very helpful.Bala R. | Expérience générale
Le client n'a pas laissé de commentaire.Bala R.
Le client n'a pas laissé de commentaire.joseph S.
Extremely easy pick up and drop off. Staff was friendly and professional. I couldnt be more pleased with how smoothly the process was... The store was also very clean and well organized.Christoph M.
Overall I had a very good experience. I would like to have been told that there was a beam in my unit ahead of time.CHRISTINE F.
I had a temperature control unit. Various times it was 77+ degrees. The light was out in my space for 4 months. I told the office twice to fix. The elevator was jerking at times going up. It needed to be looked at. The bathrooms were not clean enough. My unit had a bolt sticking out of the wall. Lastly when they went to the card system no one contacted me. The alarm kept going off. I went to the front to ask why is the alarm sounding. That's when they explained the system and gave me a card?James D. | Expérience générale
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.Bart P. | Online Move In
Le client n'a pas laissé de commentaire.Bart P.
Le client n'a pas laissé de commentaire.VENKATESH S.
Le client n'a pas laissé de commentaire.JOSE R.
Le client n'a pas laissé de commentaire.PHILIP F.
Le client n'a pas laissé de commentaire.Adam S.
Le client n'a pas laissé de commentaire.William R.
Nothing really needs improvement. Everyone is always very professional, friendly and courteous every time we rent rucks from that location.Nadja D.
Le client n'a pas laissé de commentaire.Rodney O.
Le client n'a pas laissé de commentaire.Conrad R.
Le client n'a pas laissé de commentaire.Harun K.
Le client n'a pas laissé de commentaire.Francisco C. | Expérience générale
Le client n'a pas laissé de commentaire.Robert O.
best placeGoran G.
Le client n'a pas laissé de commentaire.Evan E. | Premières impressions
Le client n'a pas laissé de commentaire.Paul F. | Expérience générale
Le client n'a pas laissé de commentaire.JOEL D.
everything was easy and simple. i enjoyed my experience at this locationNarzan A.
Le client n'a pas laissé de commentaire.Francisco C.
Le client n'a pas laissé de commentaire.Goran G.
Le client n'a pas laissé de commentaire.Stephen T.
Le client n'a pas laissé de commentaire.Craig N.
You should be able to rent ratchet straps instead of having to purchase them! Overall staff was excellent and equipment was in good condition.Kimberly M.
I needed a 10X10 unit and there were none available. Justin and his team were able to help me by giving me 2 5X10s at the same cost of the 10X10. This facility is the cleanest storage facility I have ever used. The loading dock is great for me because I rent decor for events and home staging. I appreciate how helpful everyone in the office is all the time.Jessica C. | Premières impressions
I have nothing negative to say about this experience. The staff was friendly and assisted me in my rental need. I would recommend though, giving the staff there some some music or even a TV for some background noise, because the silence when walking into the establishment was deafening until I was greeted with a friendly hello.Joseph B.
Le client n'a pas laissé de commentaire.David B.
Great easy convenient service!!!Luis T.
Everything went smooth , fast and great prices !ANDRES V. | Premières impressions
The person who was taking care of me for the storage did not bring me to it so the zip ties were not off of it when I was bringing my storage stuff. So had to wait for someone to cut the zip ties. My address is incorrectSharon O. | Premières impressions
Courteous serviceBebers I.
We booked one unit online but when we arrived the floor looked like it had rust at one point and the wall looked as though it had been wet. We called through the service speaker and were immediately given another unit to switch to. The worker we spoke to was polite and quick to address our issue.Randi B. | Online Move In
Le client n'a pas laissé de commentaire.DAWN H.
The entire team here is first class and they are very reliable. I would definitely use this U-Haul location again for my future business.Anthony G.
Le client n'a pas laissé de commentaire.aileen c. | Premières impressions
Clean, helpful staff. The only reason I gave it 4 stars and not 5 is the limited number of carts to move stuff. Had to wait till a guy unloading a large truck freed one up for me.Craig Y. | Online Move In
Very nice and friendly service at this location. I rent several trailers and this spot was top notch!JEFFREY J.
Le client n'a pas laissé de commentaire.JOSEPH M.
Courteous, detailed, and helpful. Thank youDaniel M. | Premières impressions
The manager Justin is always a pleasure.JESSICA K.
came in last minute and was able to get a truck right away no problem!Lisa M.
Le client n'a pas laissé de commentaire.Jennifer V.
Le client n'a pas laissé de commentaire.JOEL M.
Le client n'a pas laissé de commentaire.Mark F.
Le client n'a pas laissé de commentaire.Thomas F.
This Uhaul facility is great. Clean and organized with excellent staff. Everyone was very helpful and efficient. Delford, Ambrose, and the rest of the staff took great care of us. The truck was clean and worked well, and the storage unit was clean as well.Tyler F. | Premières impressions
Everything was great everyone I dealt with was kind and understanding as well as helpful. My experience here was awesomeTanya A.
Staff is super helpful and friendly.Jennifer C. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph R.
Good service & very helpfulMark A.
Your 25,00 $ insurance rate per day is going to make shop around next time I need to rent a van.Carlos H.
We had such a great experience with this facility! The staff was so friendly and accommodating! I would recommend to family and friends.Hailey A. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas F.
Great employees and fast service.Richard M.
None. The staff were very professional as usual. I have used that location twice before and they're very pleasant to work with. ThanksSerge J.
The staff are pleasant and knowledgeable about the storage process. Justin & Ariel answered all my questions. Ariel guided me through the entry scanning process and showed how to use the locks, etc. The hours are great, the site is clean and well maintained.Charlene B. | Premières impressions
Le client n'a pas laissé de commentaire.Gary G.
Good experienceEdward R.
Just keep providing quality products and services.Anthony G.
Please provide a refund for customers that pick up a vehicle with a quarter tank of fuel and return the vehicle with a full tank of fuel, by mistake, costing about 100 $to fill up the tank.Clare M.
Le client n'a pas laissé de commentaire.Jaqwan A.
Need more parking spaces. Need to clearly differentiate between types of vehicles. We wanted a truck and ended up with a van.Orlando D.
5x8 trailer that is not 5ft wide inside, the trailer tires hopped the whole time, didn't even get to use the trailer cause the size was not correctMarc K.
Great really nice people! They know how to do it right!DANIEL H.
Le client n'a pas laissé de commentaire.Muhammedali D.
Le client n'a pas laissé de commentaire.Orazio P.
Le client n'a pas laissé de commentaire.Wilson D.
Le client n'a pas laissé de commentaire.SAMUEL S.
don't send me to 4 locations before "finding" a trailer that I need. I told you my specifications up front over the phone and it took me 4 trips to 4 different locations before this specific spot finally was able to help me. Every spot you sent me to before this did NOT have a trailer that I asked for and you promised.Jonathan J.
Le client n'a pas laissé de commentaire.Paul B.
Le client n'a pas laissé de commentaire.Bryan M.
Le client n'a pas laissé de commentaire.Charles M.
Le client n'a pas laissé de commentaire.Francisco C.
Le client n'a pas laissé de commentaire.Ahmer M.
Le client n'a pas laissé de commentaire.Caryn O. | Expérience générale
The only concern I have It looks like anyone can just go into storage area People were coming and going and not using excise cardAllan A. | Premières impressions
Le client n'a pas laissé de commentaire.LOUISC C.
Le client n'a pas laissé de commentaire.Nancy M.
Very rarely comment on such things but Lance went out of his way to make sure I had the right equipment for the hitch installation. Excellent customer service. Would highly recommendSteven L.
Very patient and understanding gentlemen.Francisco C. | Premières impressions
I rented a 10x10x10 online and when I arrived at the facility was told they only had 2- 5x 10's next to each other. I felt I was misled and my items did not all fit. If my friend who was with me did not mention it they weren't even going to tell me I needed locks which I had to buy an extra because I now needed 2Karen U. | Premières impressions
Devonte is knowledgeable andcanswer all mu questionsFranklin P. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer D. | Premières impressions
The staff were very nice, friendly helpfulDaniel P. | Premières impressions
Le client n'a pas laissé de commentaire.Ken K. | Premières impressions
Le client n'a pas laissé de commentaire.Olivia R. | Premières impressions
Le client n'a pas laissé de commentaire.Allan T. | Premières impressions
Great staff and customer service. Friendly and knowledgeable!!!Leena B. | Premières impressions
All employees was friendly in both locations. Thank you allXenia M. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN A. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT L. | Premières impressions
Le client n'a pas laissé de commentaire.charles b. | Expérience générale
Excellent location excellent serviceNicholas S. | Premières impressions
Le client n'a pas laissé de commentaire.Ivan A. | Expérience générale
Quick and easy online process; very friendly and professional staff.Kevin P. | Online Move In
Le client n'a pas laissé de commentaire.Nawazish S. | Premières impressions
Le client n'a pas laissé de commentaire.joanna b. | Expérience générale
Justin Lancaster made our experience stress free and we appreciate that during this busy time. The staff was courteous and friendly.Alonzo S. | Premières impressions
This has by far been one of the best customer service experiences I've ever received! The professionalism was at a All Time High, facility was well maintained. & I would highly recommend this U Haul to all of my family members and friends. Merci!William G. | Premières impressions
Le client n'a pas laissé de commentaire.John I. | Expérience générale
Le client n'a pas laissé de commentaire.Nicholas S. | Premières impressions
Le client n'a pas laissé de commentaire.FRANCISCO C. | Expérience générale
Le client n'a pas laissé de commentaire.Albert C. | Premières impressions
My only complaint was that the systems were down and I had to go in very early the next day to get access to the unit. Since the truck needed to be returned. Overall your staff, especially Devonte, was beyond helpful and accommodating.martha v. | Premières impressions
Staff is great and a pleasure to deal withTim C. | Premières impressions
Le client n'a pas laissé de commentaire.Matilda A. | Premières impressions
Le client n'a pas laissé de commentaire.YESENIA G. | Online Move In
Manager was very helpfulsara o. | Expérience générale
Although your storage location was very helpful and driven by customer satisfaction, I wish it can say the same about the truck rental location in toledo, ohio. Unfortunately the employee whom attended us during pick up was not representative of Uhaul customer satisfaction protocols and values. Jessica Anderson was that employee whom attended me, a Moving Center General Manager. She was aggressive, rude, not very cordial, poor listener, confrontational and disregarded my information and feedback pertaining to my reservation. Her understanding of the reservation and contract did not coincide with mine understanding. While i continued to debate with Ms Anderson my son contacted your location and was able to confirm my understanding of the contract which Jessica was not understanding and acknowledging. To finish, thanks again for your service while storing our property.Ivan A. | Premières impressions
Worst experience ever. Rented a 10x15 space on the 3rd floor when I got there the elevator was not working waited 2 hours for the maintenance to fix it, they never showed up they told me to come back when I got back shop was closed and I had no choice but to leave all my personal belongings out in the hallway cause I already had returned the truck I rented from them. No one ever called me back that night.Neraida M. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel M. | Online Move In
Very courteous and professional. Great facility! Definitely recommend.Robert L. | Premières impressions
Justin is amazing!!! They go above and beyond for everyone. This is a great storage place!Morgan S. | Expérience générale
The staff were so helpful and made my first storage unit experience fantastic!Kelley H. | Premières impressions
Le client n'a pas laissé de commentaire.Brian T. | Premières impressions
Le client n'a pas laissé de commentaire.FRANCISCO C. | Premières impressions
Le client n'a pas laissé de commentaire.Alvaro M. | Premières impressions
Le client n'a pas laissé de commentaire.Raffi D. | Premières impressions
thank you for helping me in the storagebela S. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew T. | Premières impressions
Le client n'a pas laissé de commentaire.charles b. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel R. | Expérience générale
Overall experience from start to finish very professional, helpful and customer service-oriented. Would use Uhaul (particularly the Totowa facility) again without hesitation.John D. | Premières impressions
Le client n'a pas laissé de commentaire.Shane S. | Expérience générale
I cannot give enough praise to the team working at this location. The first day I called the facility. (Which was more than once,) i was greeted with such professionalism and kindness by both Keyshaun and Delford. On my move in day I had the pleasure of meeting Jason the manager, along with Delford and Keyshaun. Uhaul what a team you've put together. All three were courteous, caring professional and most of all patient , I walked away in comfort , I knew I was in good hands. Thanks Uhaul for hiring such a great teamKennedy W. | Premières impressions
Best storage experience I've ever had. Staff is amazing, facility is clean, secure and in amazing condition. I highly recommend this storage facility and Uhaul in general for anything moving, towing and storage.Michael M. | Expérience générale
Le client n'a pas laissé de commentaire.Alex S. | Premières impressions
Ambrose was excellent and help us through the process With such professionalismCheryl B. | Premières impressions
Le client n'a pas laissé de commentaire.Shane S. | Premières impressions
Ambrose, Ariel and Keyshaun assisted me with all my needs and were very professional at the same time.Bill S. | Premières impressions
Justin was very helpfuldavid h. | Expérience générale
Le client n'a pas laissé de commentaire.Frank V. | Premières impressions
Staff is incredibly helpful and polite! Love this facility!Michael M. | Premières impressions
The staff was extremely helpful and courteous!Rosa G. | Premières impressions
One of the off duty workers was sitting up front eating and singing while not wearing a mask. This is unacceptable during a pandemic -- especially that he was singing, which spreads the air particles. Dangerous and unprofessional. Otherwise, the other employees were helpful.Brittany W. | Premières impressions
The gentlemen at the front desk was extremely helpful and courtesy.Thersa M. | Premières impressions
Gave an above average because one can always try harderRobert A. | Premières impressions
Le client n'a pas laissé de commentaire.Mohamad C. | Premières impressions
Staff returning the trailer was great!Mark K. | Online Move In
organized and professional.Edward M. | Online Move In
Le client n'a pas laissé de commentaire.peter i. | Online Move In
when calling the direct number, call gets forwarded to the main UHAUL number. Storage facility is nice. its the main number customer service that i had a problem with A LOTGeri S. | Premières impressions
Le client n'a pas laissé de commentaire.Ralph Z. | Premières impressions
The staff was very goodPHILLIP S. | Premières impressions
Great experience, very accommodating to my needsmichael r. | Premières impressions
very nice and clean place to store your stuffdanny i. | Premières impressions
The loading dock was not designed with U-haul vans/people with access issues in mind. Needs a ramp. Very difficult to remove items drom YOUR van that i rented. Excellent staffHelen L. | Premières impressions
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